John German
2.6/5, 41 reviews
41% recommended
57% sales valuation accuracy
86% sales fee satisfaction



Property Features

No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 57% 86% £152,000 £475,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 2 3 15 5 1 5 0 0 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“I wouldn't use anyone else to let my property......”

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Feb 10,2024
Minithumbup
John
By: 'Rob'
Feb 10,2024
0 people found
this helpful
I wouldn't use anyone else to let my property! John German have been my letting agent of choice for at least ten years. Definitely would recommend....
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“Full professional agency!!!! Full happy and t......”

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Nov 16,2023
Minithumbup
Bec
By: 'Sebastian'
Nov 16,2023
0 people found
this helpful
Full professional agency!!!! Full happy and thank you Becky for your help and support with our new house!!! :)...
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“Fantastic Customer Service...”

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Aug 30,2023
Minithumbup
Reece
By: 'Vicky'
Aug 30,2023
0 people found
this helpful
Massive thanks to Reiss and the team at Lichfield for all their help and also thanks to Claire who was on hand to help progress the sale through as fast as possible. After a truly awful experience with our previous estate agents, the difference in ...
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“Booked Burton on trent Branch for valuation o......”

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Apr 28,2023
Minithumbdown
By: 'Mandy McCarthy'
Apr 28,2023
0 people found
this helpful
Booked Burton on trent Branch for valuation of one of my houses He had not got a clue ! Just total waste of time Would never use them again! Extremely unprofessional!...
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“In spite of COVID restrictions, which obvious......”

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Apr 06,2021
Minithumbup
By: 'Judith'
Apr 06,2021
0 people found
this helpful
In spite of COVID restrictions, which obviously complicated matters, John German undertook the business with cheerful efficiency. It was very reassuring to receive regular updates and any queries were dealt with immediately....
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“Awful...”

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Mar 13,2021
Minithumbdown
By: 'Jason'
Mar 13,2021
1 people found
this helpful
I found them arrogant, difficult to contact and out of touch with their customer. I ultimately bought another house using another agent which was in significant part to their attitude toward the sale....
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“Lisa Morris at the Burton Upon Trent Branch........”

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Feb 17,2021
Minithumbup
Lisa
By: 'Paul'
Feb 17,2021
0 people found
this helpful
Lisa Morris at the Burton Upon Trent Branch...what a star only recently had the pleasure of meeting her whilst negotiating on a property advertised by John German. Very professional, polite , helpful and nothing was too much for Lisa to do. Highly recommended and well ...
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“Ashby Branch were really good on the whole wh......”

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Nov 09,2020
Minithumbup
By: 'Mark'
Nov 09,2020
0 people found
this helpful
Ashby Branch were really good on the whole when we were buying our house. The office staff were great and really friendly! We had a couple bad experiences with our first agent who showed us around the property and later came back for checks, Linda ...
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“Grace, at the Lichfield office has been extre......”

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Oct 19,2020
Minithumbup
Grace
By: 'Matt'
Oct 19,2020
0 people found
this helpful
Grace, at the Lichfield office has been extremely helpful., and has kept us informed throughout the process of selling our home in Fradley. Reece was Superb and professional when doing the valuation. Would highly recommended John German...
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“From start to what we intend to be a finish n......”

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Jun 24,2020
Minithumbdown
By: 'Perplexed'
Jun 24,2020
3 people found
this helpful
From start to what we intend to be a finish nothing short of very disappointing, in the wrong mood, utterly disgraceful! Customer service and customer experience are concepts yet to be embraced by John German, annoying that they are appointed to sell houses as means ...
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“Professional and helpful...”

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Jan 17,2020
Minithumbup
John
By: 'Laura'
Jan 17,2020
0 people found
this helpful
We were pleased to receive a very professional, valuable and successful service from the team at John German. Emma went above and beyond what we expected in terms of communication, support and advice. Thank you - we would absolutely recommend your services!!...
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“Never use John German, West Bridgford to sell your property. ......”

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Dec 19,2017
Minithumbdown
By: 'Sherin'
Dec 19,2017
5 people found
this helpful
Never use John German, West Bridgford to sell your property. This estate agency pushed me to sell my house for a very low price and I ended up selling my detached 3 bed house in compton acers, West Bridgford for 252,500/-, when the actual price was ...
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Comment on agent fees
No comments !
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“We purchased a property through John German, working with Liz ......”

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Sep 19,2017
Minithumbup
By: 'Hammerhance'
Sep 19,2017
0 people found
this helpful
We purchased a property through John German, working with Liz Brown as the negotiator on behalf of the seller. Even though Liz was not working for us, she had an exceptional level of customer service, communication and thoroughness to the entire negotiation process which had ...
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Comment on agent fees
N/A
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“The initial contact with John German was very positive, right ......”

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Jun 13,2014
Minithumbdown
By: 'Unpleased'
Jun 13,2014
8 people found
this helpful
The initial contact with John German was very positive, right up until the first day of tenancy, the viewing and application process all went smoothly. Having got the first load of items in the rental van to the new house, I went to the office ...
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What agent could do to change your mind?
Treat your tenants like paying customers, and communicate with them professionally
Attached Filesnbsp;
Was this helpful? Yes
By: Unpleased 2
Feb 04, 2023
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arrived at 10am at loughbrough and informed team where l am. I called with good faith to advise my mini cab will be picking me up in 5mins so l will therefore be only approx 5mins late. It cost me £80 to get to Loughbrough station and for the sake of 5mins the staff advised, no sorry l can't view the property. I find the Agent unprofessional with no human empathy and extreamly arrogant and rude. Would not recommend to anyone. Complete time wasters. ...

“Very unprofessional and incompetentDid not pass on important information - ......”

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Jun 09,2014
Minithumbdown
By: 'Anon'
Jun 09,2014
1 people found
this helpful
Very unprofessional and incompetent Did not pass on important information - no apologies given for this, I had to ring them constantly (when they answered the phone) Full of lies - told the landlord one thing and us another Money grabbing - wouldn't give itemised ...
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“John German work only in the the interests of the ......”

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Mar 12,2014
Minithumbdown
By: 'Pantherfan'
Mar 12,2014
1 people found
this helpful
John German work only in the the interests of the landlord and not the tenant. We had to go for over a week with no heating or hot water when the boiler broke. We were told that it was not urgent and the delay was ...
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“avoid at all costs. These are a TERRIBLE estate agents. ......”

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Feb 14,2014
Minithumbdown
By: 'mark'
Feb 14,2014
0 people found
this helpful
avoid at all costs. These are a TERRIBLE estate agents. The staff (most, not all) are rude. We have had a broken gutter for a year and a half AND a leaking roof for 3 years (although it was partially fixed). It took us 6 months for ...
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Was this helpful? Yes
By: mRK
Feb 19, 2014
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just to add more info on this lot. today, 19/02/14 we had a call from them DEMANDING. Yes DEMANDING we pay another £25 for a reference. Despite already paying they claim we are lying. Even though we have 2 different kinds of proof. 1. bank statement. 2. our new estste agents have on file the reference they already gave. Needless to say we told them whats what. Also, We specifically told them as from the 18th myself and my partner would be in hospital as we have a new baby. Was C section ...

“Where do I start. If there was an avoid at ......”

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Jan 18,2014
Minithumbdown
By: 'Thirlmere'
Jan 18,2014
0 people found
this helpful
Where do I start. If there was an avoid at all costs button I would have pressed it. Firstly, when we signed up they were lovely, took our deposit and then it all went down hill! We moved in and soon found out that we ...
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“Lived in the property for 2 years plus. It was cold, ......”

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Jan 06,2014
Minithumbdown
Emma
By: 'Sheila'
Jan 06,2014
0 people found
this helpful
Lived in the property for 2 years plus. It was cold, damp and needed a lot of work to bring it up to the rental of £995 per month. On leaving the rep from Germans Emma criticised everything. She even said I had peed on the radiator. "...
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What agent could do to change your mind?
She was very rude and objectionable.
Attached Filesnbsp;
Was this helpful? Yes
By: Emma Watkinson
Aug 01, 2014
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Ms Fuller was disgruntled because we found that she had been smoking in a non smoking property and this was noted on the check out report. The landlord had to have the carpets cleaned and wallreprisinged to eliminate the cigarette odour throughout. We would not use the word 'peed' however as the radiator front situated to the side of the guest w/c was very rusty and soiled I explained that it looked like urine splashes could have caused this to happen, obviously from when males using the to ...

“I used this agent after a recommendation from another agent ......”

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Jan 06,2014
Minithumbdown
By: 'Unhappy'
Jan 06,2014
2 people found
this helpful
I used this agent after a recommendation from another agent as I wanted multiple agents. I can only assume they recommended these solely to try and make them look better They found my buyer after just 1 week, excellent but from then on, the service I ...
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What agent could do to change your mind?
Simply do what they promised to do and also were being paid to do.
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“We recently sold our property through the Ashbourne John German ......”

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Oct 17,2013
Minithumbup
By: 'Redfern'
Oct 17,2013
2 people found
this helpful
We recently sold our property through the Ashbourne John German branch and were delighted by the proffesional service we recieved. Friendly efficient and did exactly what they "said on the tin". I would recommend them to anyone looking to sell in the Ashbourne area. I ...
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“Arranged a viewing of a property in Uttoxeter through John ......”

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Oct 03,2013
Minithumbdown
By: 'Jamesw'
Oct 03,2013
0 people found
this helpful
Arranged a viewing of a property in Uttoxeter through John German earlier this year. Travelled up from London on the day to be told by the homeowner on arrival that the house had been sold two days earlier. Spoke to John German and they said ...
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What agent could do to change your mind?
Better organised and respond to sales enquiries.
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“If I could rate this branch less than terrible i ......”

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May 29,2013
Minithumbdown
By: 'Idestestlettingagents'
May 29,2013
3 people found
this helpful
If I could rate this branch less than terrible i would! I have found atleast 90% of the staff to be so disinterested an frankly about as useful as a chocolate teapot from the very second we sighted our tenancy agreement infact the lady who assisted ...
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What agent could do to change your mind?
Sack all their staff!!
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“I have recently moved out of my property let by ......”

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Apr 26,2013
Minithumbdown
By: 'jrgrrr'
Apr 26,2013
5 people found
this helpful
I have recently moved out of my property let by John German from what was an all together rocky experience. At the beginning of our tenancy the oven broke for which JG stated that landlord would not replace, making me buy one, once we had ...
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What agent could do to change your mind?
Prompt with repairs to the property.
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“I found a property for my son to let and ......”

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Apr 10,2013
Minithumbdown
By: 'John'
Apr 10,2013
1 people found
this helpful
I found a property for my son to let and had to pay the £200 admin fee up front. Unfortunately my son failed the credit check and despite us offering to pay the six months lease in one go, my son was declined. No problem at ...
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What agent could do to change your mind?
Better customer service
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“We were trying to purchase a property advertised by John ......”

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Mar 28,2013
Minithumbdown
By: 'John'
Mar 28,2013
3 people found
this helpful
We were trying to purchase a property advertised by John German, and had our offer accepted after several rejections. At that point the sales person congratulated us, telling us the property was ours and they would take it down off the various websites immediately. Up ...
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What agent could do to change your mind?
Stop marketing the property when they said they would!
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“I consider JG the least professional and least transparent agent ......”

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Mar 26,2012
Minithumbdown
By: 'RL'
Mar 26,2012
0 people found
this helpful
I consider JG the least professional and least transparent agent I have dealt with in the past. In particular, JG - makes the check-in of the property without the tenants being present and then demands that the tenants hand in the new/revised inventory in ...
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Was this helpful? Yes
By: Emma Watkinson
Apr 05, 2012
View all comments (1)
Hi RL, I work in the Uttoxeter/Ashbourne branches at John German and I am concerned with your comments. Were you a Uttoxeter or Ashbourne tenant? Would you email me with your details so that I can look into this for you; you are allowed to have a copy of the invoices with regards to any cleaning/damage that is to be deducted from your deposit. We also also endeavour to visit the property for the check out on the day the tenancy expires unless this falls on a sunday or bank holiday, ...

“As a landlord of multiple properties, I have been in ......”

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Feb 10,2012
Minithumbup
By: 'Michael'
Feb 10,2012
0 people found
this helpful
As a landlord of multiple properties, I have been in the rental business for approximately 15 years. Finding a consistently good letting agent is notoriously difficult. For the last seven years I have used the John German Uttoxeter and Burton offices, and they have been outstanding. ...
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“Emma and her team are extremely friendly, professional and well-informed. ......”

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Feb 09,2012
Minithumbup
By: 'Phil'
Feb 09,2012
0 people found
this helpful
Emma and her team are extremely friendly, professional and well-informed. The service they provide is of the highest standard. They are very efficient and prompt. As soon as we request something, it is done immediately. They keep us very well informed and any questions we ...
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“I was very impressed with the staff at John German ......”

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Feb 08,2012
Minithumbup
By: 'verypleased'
Feb 08,2012
0 people found
this helpful
I was very impressed with the staff at John German - they let my property quickly and the staff were very friendly, helpful and efficient! Would use them again and recommend!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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