John Francis
3/5, 18 reviews
50% recommended
John Francis forms the largest Welsh Owned Estate Agency with 21 offices covering the whole of Swansea and West Wales. Properties registered for sale through any John Francis office are available in all our offices. For a sole agency fee therefore all our clients have the benefit of 21 offices offering their ... show more John Francis forms the largest Welsh Owned Estate Agency with 21 offices covering the whole of Swansea and West Wales. Properties registered for sale through any John Francis office are available in all our offices. For a sole agency fee therefore all our clients have the benefit of 21 offices offering their property to potential buyers. These facilities are possible by the use of modern technology linking all our offices together to work as one. Our Lettings Department is centralised in 3 offices. The first covers the whole of the City of Swansea, The Gower and the Swansea valley; the second, east Carmarthenshire including Llanelli and Ammanford and the third, the whole of Pembrokeshire. Information on all properties in these departments are again available throughout our group of offices. Our Commercial department is also a specialised department but due to the area covered is split into two offices. The first is located in Walter Road Swansea and covers the City & County of Swansea, Neath & Port Talbot County and east Carmarthenshire. This office will also often cover areas to the east of our offices and regularly advise on properties in Rhondda Cynon Taff and the Vale of Glamorgan areas. The second office is based in Narberth and covers west Carmarthenshire including Carmarthen town itself, Pembrokeshire & Ceredigion

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 1 1 5 1 2 1 0 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Aberystwyth Office: Would have put 0 stars i......”

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Oct 10,2020
Minithumbdown
By: 'D J Cooper'
Oct 10,2020
1 people found
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Aberystwyth Office: Would have put 0 stars if I could! Very rude, disrespectful, condescending staff! I have spoken to 4 of them, including the manager, and the only one that was pleasant was the lady who answered my first phone call. The manager was cocky, and refused ...
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“I would avoid if possible...”

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Aug 11,2020
Minithumbdown
By: 'Keith Price'
Aug 11,2020
1 people found
this helpful
I am a buyer. I found this company to be almost non responsive. Their communication is non existent I was interested in a chalet and only one person in the Tenby office seemed remotely interested in taking my details I called them about 6 times ( Tenby ...
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“Cardigan officeThe whole team at John Franci......”

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Jul 29,2020
Minithumbup
By: 'Robert stephens'
Jul 29,2020
0 people found
this helpful
Cardigan office The whole team at John Francis cardigan are very professional, polite , and always prompt when dealing with my wife and I The whole team led by Daniel a dynamic individual who makes sure he has all the relevant information Rhian , Hayley and luke ...
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“The reason I give 1 star was purely because I......”

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Jul 03,2020
Minithumbdown
By: 'Megan Bowler'
Jul 03,2020
1 people found
this helpful
The reason I give 1 star was purely because I have to in order for this to be posted. I don’t know where to start with this awful company, but twice me and my partner have tried buying a property through them and it’s ...
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By: Megan
Jul 03, 2020
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Please don’t try to make yourself look good by saying you “followed your clients instructions”. She accepted our offer, things were being processed, you kept the house on the market & still accepted viewings. Yet someone comes along after us, places an offer and you decide to tell us we can’t have the house anymore!!! Absurd. ...

“Faultless, professional and friendly service.......”

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Feb 24,2020
Minithumbup
By: 'Patricia Bowers'
Feb 24,2020
0 people found
this helpful
Faultless, professional and friendly service. From the beginning to the end of selling our property we were totally supported. Tracy continually keep us up to date with the property sale and made the whole experience as lease stressful as possible. We wouldn't hesitate to use ...
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“I had the house on the market with them for 2......”

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Sep 12,2019
Minithumbdown
By: 'julie jenkins'
Sep 12,2019
1 people found
this helpful
I had the house on the market with them for 2 years and not a sniff of an offer. They kept asking me to lower the price which they had valued it in the first place. Plenty of viewings but not a single offer. I eventually ...
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By: Richard Jones
Sep 26, 2019
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Same here awful company ...

“Faultless service...”

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May 21,2019
Minithumbup
By: 'M Allen'
May 21,2019
0 people found
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Faultless, professional and friendly service from minute one. The process was lengthy, through no fault of the estate agents, so got to speak with all the staff at the mumbles branch. Vicky, Nicola, Sian, Christian and Derek were marvellous. They were knowledgable and helpful, always ...
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Good
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“Excellent Customer Service...”

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May 09,2019
Minithumbup
By: 'Sue Thorne'
May 09,2019
0 people found
this helpful
James and Kirsty have always given excellent customer service. They have both been extremely helpful, friendly, polite and efficient and nothing has been too much trouble for them if I have needed anything. They have always kept me informed on what is going on and ...
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Comment on agent fees
Good
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“Clueless time wasters...”

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Apr 08,2019
Minithumbdown
By: 'Mfink'
Apr 08,2019
3 people found
this helpful
We were interested in mortgaging a property that this branch had for sale, however they had listed the property as sub standard construction. I rang up the agents to check if sub standard meant non standard and therefore mortgage options were off the table. I ...
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“Don't use if you're an English buyer...”

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Apr 04,2019
Minithumbdown
By: 'Lynne LC'
Apr 04,2019
4 people found
this helpful
If you are English and buying don't use this agency at all they are very anti English. We had an offer accepted on a property on a Friday and amazingly by Saturday another buyer had turned up. We were then put into a bidding war ...
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“Jeff & Liz Williams...”

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Jan 23,2019
Minithumbup
By: 'JO & EM'
Jan 23,2019
0 people found
this helpful
Many thanks to the staff at John Francis, Killay office especially Simon Steele for the professional way they advertised and auctioned our land. Good advice and no fuss. We wouldn't hesitate to use John Francis again....
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“Non Disclosure...”

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Jan 21,2019
Minithumbdown
By: 'Alan'
Jan 21,2019
3 people found
this helpful
I recently purchased a house through John Francis Morriston branch. Completion of said purchase was December 2018. On receiving the keys I entered the property. After my initial inspection the internal glaze of the double glazed window of a box room was smashed and the glass ...
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“Lettings...”

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Dec 05,2018
Minithumbup
By: 'Owetone'
Dec 05,2018
0 people found
this helpful
My partner and I have rented through the Gorseinon Office 3 properties in all over the last 3 years the property we are in now is a bungalow and it is about 5 minutes from my place of work. Emma and her staff went out of their way ...
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Comment on agent fees
Every one has to make a living and John Francis Lettings are no different to any one else.
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“Professional customer service from Arwel throughout my purchase...”

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Nov 08,2018
Minithumbup
By: 'Dawn'
Nov 08,2018
0 people found
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Arwel Price demonstrated professional and dedicated customer service throughout my purchase. He followed up everything I asked and kept me updated. Thank you Arwel you supported me throughout....
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Comment on agent fees
Not alplicable
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“Did absolutely everything to help....”

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Sep 18,2018
Minithumbup
By: 'Angela Mazzaschi'
Sep 18,2018
0 people found
this helpful
Had these John Francis together with another agent. Only got viewings from these guys. Arwel, Iolo and Ben, all kept me up to speed with everything. Helpful, friendly and still very professional. A smashing team. Highly recommended....
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Comment on agent fees
Unfortunately, they had to share the commission because I failed to stop the instructions with the other agent. Shame, because these guys deserve every penny.
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“We were very impressed with the knowledge and the professionalism ......”

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Jan 19,2018
Minithumbup
By: 'Berwyn & Grug Jenkins'
Jan 19,2018
0 people found
this helpful
We were very impressed with the knowledge and the professionalism of the staff at the Carmarthen office in the process of selling our property. Led by Claire, we received a first class service throughout and would certainly recommend this team to all prospective clients. No ...
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Comment on agent fees
Reflected the thoroughness of all the work involved.
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“Awful service, awful people to deal with. Don't know what ......”

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Dec 09,2016
Minithumbdown
By: 'PersimmonPretty'
Dec 09,2016
11 people found
this helpful
Awful service, awful people to deal with. Don't know what they are talking about. Takes weeks and weeks before getting back to you. You have to chase them all of the time. AVOID AT ALL COSTS...
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“On the initial viewing the agent, Amanda was great. She ......”

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Jun 19,2014
Minithumbdown
By: 'Tom Hall'
Jun 19,2014
16 people found
this helpful
On the initial viewing the agent, Amanda was great. She was enthusiastic, positive and raring to go on the sale. The property was overvalued but Amanda understood our need to sell quickly so she agreed to a realistic value price. The agent managed to get 2 ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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