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Jeffries & Partners
2.4/5, 25 Reviews
100% Recommended
100% sales valuation accuracy
73% sales fee satisfaction
We established Jeffries in 1996. Our consistent attention to detail and customer service standards has enabled us to grow our company into the leading local estate agency that it is today.
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Jeffries & Partners
78 West Street,PO16 9UNCertified Customer Experience
Report Summary
Report generated on (07 August 2025 @ 18:44:02)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
 Kirstyn May on 15th Oct 20241 Star Review Terrible agency, terrible agents, worst experience I've had with any agency. Do NOT reccommend!
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D on 14th Sep 20241 Star Review i was living in a room managed by jeffries. The worst possible experience you will ever have. If you wanna have bad experience living somewhere, they are the best for it. They will tell you how to live, do that, do this. Supper annoying, and they do the most to get your deposit. Worst agent ever
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Sarah on 30th Oct 20235 Star Review Thankyou Elliot, Olivia, Imogen and Mike in the Fareham Branch.
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Shelley on 7th Apr 20235 Star Review Thank you Harry, Dylan, Jack, Holly and Adam ( sorry if I missed any names out ) The whole team at Jeffries North end were very helpful finding a buyer for our house in four days.
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Elizabeth S. on 19th Oct 20225 Star Review I have just sold my flat through Jeffries. Adam and his team used their local knowledge to obtain quick viewings and sale. Adam then chased the solicitors to completion, keeping me and the purchaser informed throughout. They were all very professional and helpful from start to finish and I can definitely recommend them.
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Latest Reviews
Kirstyn May
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 73.00% | £155,000 | £490,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 1 | 1 | 6 | 6 | 2 | 1 | 1 | 0 | 6 |
Address
Jeffries & Partners
78 West Street, Portchester, Hampshire
PO16 9UN
023 92435000
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Jeffries & Partners Branches (View All 6)
Do NOT use this ...
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1 Star Review
By : 'Kirstyn'
Branch : Southsea Portsmouth, 1 Marmion Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : PO5
15 Oct 2024
People found this helpful0
Terrible agency, terrible agents, worst experience I've had with any agency. Do NOT ... Read Full Review
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Kirstyn May said about Jeffries & Partners
Services : Sales( Prospective Vendor/Buyer )Date: 15th Oct 2024
Terrible agency, terrible agents, worst experience I've had with any agency. Do NOT reccommend!
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Worst agent ...
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1 Star Review
By : 'D'
Branch : Drayton Portsmouth, 196 Havant Rd
Services : Letting( As a Tenant )
Rent PCM : £670
Would you recommend ? : No
Postcode : SO15
14 Sept 2024
People found this helpful0
i was living in a room managed by jeffries. The worst possible experience you will ever have. If you wanna have bad experience living somewhere, they are the best for it. They will tell you how to live, do that, do this. Supper annoying, and they do the most to get your deposit. Worst agent ... Read Full Review
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D said about Jeffries & Partners
Services : Letting( As a Tenant )Date: 14th Sep 2024
i was living in a room managed by jeffries. The worst possible experience you will ever have. If you wanna have bad experience living somewhere, they are the best for it. They will tell you how to live, do that, do this. Supper annoying, and they do the most to get your deposit. Worst agent ever
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Thankyou Elliot, Olivia, ...
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5 Star Review
By : 'Sarah'
Branch : Portchester, 78 West Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : PO16
30 Oct 2023
People found this helpful0
Thankyou Elliot, Olivia, Imogen and Mike in the Fareham Branch. Brilliant Customer service throughout. Could not do enough to help throughout the process. Thankyou Olivia for the Commitment and Care shown. You made the transition so much easier throughout ... Read Full Review
Comments (0)Thankyou Elliot, Olivia, Imogen and Mike in the Fareham Branch.
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Sarah said about Jeffries & Partners
Services : Sales( As a Buyer )Date: 30th Oct 2023
Thankyou Elliot, Olivia, Imogen and Mike in the Fareham Branch.
Brilliant Customer service throughout.
Could not do enough to help throughout the process.
Thankyou Olivia for the Commitment and Care shown. You made the transition so much easier throughout .
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Thank you Harry, Dylan, Jack, ...
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5 Star Review
By : 'Shelley'
Branch : North End Portsmouth, 112\/114 London Road
Services : Sales( As a Vendor )
Sold price : £277000
Would you recommend ? : Yes
Postcode : PO2
7 Apr 2023
People found this helpful0
Thank you Harry, Dylan, Jack, Holly and Adam ( sorry if I missed any names out ) The whole team at Jeffries North end were very helpful finding a buyer for our house in four days. Professional, Knowledgeable, efficient and polite. Always there on the end of the phone answering any questions I ... Read Full Review
Comments (0)Thank you Harry, Dylan, Jack, Holly and Adam ( sorry if I missed any names out ) The whole team at Jeffries North end were very helpful finding a buyer for our house in four days.
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Shelley said about Jeffries & Partners
Services : Sales( As a Vendor )Date: 7th Apr 2023
Thank you Harry, Dylan, Jack, Holly and Adam ( sorry if I missed any names out ) The whole team at Jeffries North end were very helpful finding a buyer for our house in four days.
Professional, Knowledgeable, efficient and polite.
Always there on the end of the phone answering any questions I had……..believe me there were many.
Would definitely recommend the dream team!
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I have just sold my flat ...
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5 Star Review
By : 'Elizabeth'
Branch : North End Portsmouth, 112\/114 London Road
Services : Sales( As a Vendor )
Sold price : £205000
Would you recommend ? : Yes
Postcode : PO3
19 Oct 2022
People found this helpful0
I have just sold my flat through Jeffries. Adam and his team used their local knowledge to obtain quick viewings and sale. Adam then chased the solicitors to completion, keeping me and the purchaser informed throughout. They were all very professional and helpful from start to finish and I can ... Read Full Review
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Elizabeth S. said about Jeffries & Partners
Services : Sales( As a Vendor )Date: 19th Oct 2022
I have just sold my flat through Jeffries. Adam and his team used their local knowledge to obtain quick viewings and sale. Adam then chased the solicitors to completion, keeping me and the purchaser informed throughout. They were all very professional and helpful from start to finish and I can definitely recommend them.
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Worst experience ...
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1 Star Review
By : 'Luke'
Branch : North End Portsmouth, 112\/114 London Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO2
9 Jun 2022
People found this helpful3
By far the worst experience I have ever had with a letting agent. From day one we have been reporting issues with the house for little to be done about it. After 5 months a slight improvement to sort things but still never fully dealing with the issues or taking responsibility. We had carpet moth ... Read Full Review
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Luke Streeter said about Jeffries & Partners
Services : Letting( As a Tenant )Date: 9th Jun 2022
By far the worst experience I have ever had with a letting agent. From day one we have been reporting issues with the house for little to be done about it. After 5 months a slight improvement to sort things but still never fully dealing with the issues or taking responsibility. We had carpet moth issues from the start of tenancy, mould, damp, leaks in both chimney breasts, blocked pipes and toilets that were left blocked for the first two days off us living there. Ross who dealt with the issues downplayed everything and had a very arrogant attitude towards us. I wouldn’t be surprised if they weren't telling the landlord the truth about the ongoing issues. Ross also took upon himself to allow himself around every room in the house whilst we were out and without permission. The only upside about this rental was the final straw of problems caused by a contractor of there’s that made the house unliveable installing a loft hatch that went horribly wrong allowing us to surrender our contract and move out. Do yourself a favour and use a different agent.
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Poor poor experience...Rat ...
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1 Star Review
By : 'Aaron'
Branch : Havant, 13 North Street
Services : Letting( Property Management )
Rent PCM : £1000
Would you recommend ? : No
Postcode : PO6
9 Nov 2021
People found this helpful4
Poor poor experience... Rented a house from them (that's currently up for sale in Paulsgrove (just been sold) and have had nothing but problems for the past 7 months. RAT AND MICE INFESTATION IN THE ENTIRE HOUSE - WALLS, LIVING AREAS AND LOFT!!! Jeffries then continued to tell me ... Read Full Review
Comments (1)Poor poor experience...
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Aaron said about Jeffries & Partners
Services : Letting( Property Management )Date: 9th Nov 2021
Poor poor experience...
Rented a house from them (that's currently up for sale in Paulsgrove (just been sold) and have had nothing but problems for the past 7 months.
RAT AND MICE INFESTATION IN THE ENTIRE HOUSE - WALLS, LIVING AREAS AND LOFT!!!
Jeffries then continued to tell me that they were chasing the landlord for updates these never materialised - we paid for pest control on 3 occasions with pest control reporting that the issues were structural and no fault of ours
I have 2 young Children and a wife that were living in the property and we would wake up in mornings to find mice and rat droppings in there bedrooms.
This went on from March to November it was the final straw for us when rats were seen running acroas the floor.
At this point i witheld rent due to the circumstances, that being the propertty wasnt habitable and fear of one of us being bitten by rats.
All the while chasing environmental services and getting nowhere quick.- the apparent landlord that wasn't available for 3 months become available and the house was sold 1 week after we move out.
I would love to know who the unlucky purchaser is and advise them of the issues within the property.
We have asked on countless occasions that we have the landlords phone number to call but being told that they aren't authorised to provide details as its let thru them.
The latest communication for Jeffries is that are losing our deposit due to the final months rent not being paid (as it was inhabitable) everything has to be put in writing and that they are short staffed due to covid and they will respond in 21 days.
We have lost thousands of pounds of belongings due to the issue where they have been chewed, or destroyed by the infestation.
IF YOUR SMART AND WANT TO RENT OF A RELIABLE AND HONEST ORGANISATION DONT USE JEFFRIES!
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By : Jeffries & Dibbens Lettings Team
11 Nov 2021Aaron - thank you for your review. During your tenancy, we did everything possible to assist you with the issues you were having with the landlord's property and every time, we communicated these...
Unprofessional ...
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1 Star Review
By : 'Veronica'
Branch : North End Portsmouth, 112\/114 London Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SW1
11 Mar 2021
People found this helpful1
Two bad experiences with them. The first was a blasé agent who couldn't have cared less for an inconvenience she caused. The second was today where I was actually scolded for cancelling at short notice. Our offer for another property was accepted so there was no need to view his ... Read Full Review
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Veronica A. Corvine said about Jeffries & Partners
Services : Sales( Prospective Vendor/Buyer )Date: 11th Mar 2021
Two bad experiences with them. The first was a blasé agent who couldn't have cared less for an inconvenience she caused. The second was today where I was actually scolded for cancelling at short notice. Our offer for another property was accepted so there was no need to view his future commission maker. If he had asked the reason first, he could have avoided a return scolding from me. Agents like this are a fine example of why agents get such a bad rap, making it obvious they're only looking out for themselves.
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Thoroughly ...
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5 Star Review
By : 'Gary'
Branch : North End Portsmouth, 112\/114 London Road
Services : Sales( As a Vendor )
Sold price : £165000
Would you recommend ? : Yes
Postcode : PO1
6 Oct 2020
People found this helpful1
Having used Jeffries estate agents, North End twice to sell properties during 2020, I can give nothing but praise. They really did everything possible to get both deals done and succeeded in a professional way. I was kept informed at all times on how the selling of both properties was ... Read Full Review
Comments (0)Having used Jeffries estate agents, North End twice to sell properties during 2020, I can give nothing but praise.
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Gary Betteridge said about Jeffries & Partners
Services : Sales( As a Vendor )Date: 5th Oct 2020
Having used Jeffries estate agents, North End twice to sell properties during 2020, I can give nothing but praise.
They really did everything possible to get both deals done and succeeded in a professional way.
I was kept informed at all times on how the selling of both properties was progressing.
Without question, I would use this Estate Agent in the future.
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Waste of ...
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1 Star Review
By : 'Chloe'
Branch : North End Portsmouth, 112\/114 London Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : PO2
25 Aug 2020
People found this helpful1
Last week I booked to view a property on the 24th Aug. The day before the viewing I saw online that the property said 'let confirmed' so I emailed to check. No response. No call on the day so I assumed all was going ahead. Got to the property and the existing tenant answered and ... Read Full Review
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Chloe said about Jeffries & Partners
Services : Letting( As a Prospective Landlord/Tenant )Date: 24th Aug 2020
Last week I booked to view a property on the 24th Aug. The day before the viewing I saw online that the property said 'let confirmed' so I emailed to check. No response. No call on the day so I assumed all was going ahead. Got to the property and the existing tenant answered and informed me that the property was already let and that there shouldn't be anymore viewings. I called the office and was told that there was no record of my viewing, or of me at all on their system. Sent an email querying the situation and still no response. I travelled to Portsmouth specifically for the viewing so am quite frustrated, especially as I paid for travel for the day.
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Great service, Highly ...
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5 Star Review
By : 'Paul'
Branch : Drayton Portsmouth, 196 Havant Rd
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PO6
16 Jul 2020
People found this helpful0
Great service, Highly recommended, Exeptional communication and attention to detail, must be the smoothest transaction that I have encountered. Lee was brilliant under extremley difficult Covid circumstances. Thanks to the whole team. Would 100% recomend. All the best for the ... Read Full Review
Comments (0)Great service, Highly recommended, Exeptional communication and attention to detail, must be the smoothest transaction that I have encountered.
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Paul Maddocks said about Jeffries & Partners
Services : Sales( As a Vendor )Date: 15th Jul 2020
Great service, Highly recommended, Exeptional communication and attention to detail, must be the smoothest transaction that I have encountered.
Lee was brilliant under extremley difficult Covid circumstances.
Thanks to the whole team. Would 100% recomend.
All the best for the future.
Paul
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Fast, Efficient and Great ...
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5 Star Review
By : 'Heather'
Branch : North End Portsmouth, 112\/114 London Road
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : PO5
22 Apr 2020
People found this helpful0
Fast, Efficient and Great Service. In these trying times - when viewings etc are not really possible I was so pleasantly surprised to have had a prompt, efficient and speedy service with all checks etc completed in no time at all. Ella who I dealt with, even answered on a bank holiday - now that ... Read Full Review
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Heather Baillie said about Jeffries & Partners
Services : Letting( As a Tenant )Date: 21st Apr 2020
Fast, Efficient and Great Service. In these trying times - when viewings etc are not really possible I was so pleasantly surprised to have had a prompt, efficient and speedy service with all checks etc completed in no time at all. Ella who I dealt with, even answered on a bank holiday - now that is commitment. I have not rented in a while through an estate agents but was impressed and would highly recommend this company to any prospective renters.
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Excellent service ...
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5 Star Review
By : 'Samuel'
Branch : North End Portsmouth, 112\/114 London Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PO2
11 Dec 2019
People found this helpful0
Excellent service throughout.. had sound market knowledge and sold the property after a few viewings. They were very knowledgable and honest throughout the process. By far the best agent around.. well done to the whole ... Read Full Review
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Samuel Savin said about Jeffries & Partners
Services : Sales( As a Vendor )Date: 11th Dec 2019
Excellent service throughout.. had sound market knowledge and sold the property after a few viewings. They were very knowledgable and honest throughout the process. By far the best agent around.. well done to the whole team.
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The worst agency ever!Please ...
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1 Star Review
By : 'Paulina'
Branch : North End Portsmouth, 112\/114 London Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO15
11 Dec 2019
People found this helpful3
The worst agency ever! Please avoid at all cost! I can only give a feedback from the tenant perspective, although they probably are not much different in other areas (judging by comments from other people) Straight to the point, today before 15:00 I reported that there is a lot of water ... Read Full Review
Comments (0)The worst agency ever!
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Paulina said about Jeffries & Partners
Services : Letting( As a Tenant )Date: 11th Dec 2019
The worst agency ever!
Please avoid at all cost!
I can only give a feedback from the tenant perspective, although they probably are not much different in other areas (judging by comments from other people)
Straight to the point, today before 15:00 I reported that there is a lot of water coming out from the main pipe from the toilet. Jenny who I've spoken to ignored this completely saying that there is similar issue in different property so someone will come in to have look at this Tomorrow! As there is no other toilet to use I've asked what should i do in this case till tomorrow?
She suggested to use the toilet anyway (even though everything was coming out of it every time I flushed )
or collect the water ! (which wouldn't be even possible because the pipe practically is on the floor level)
I can't even think how people like that are still employed ...
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Avoid ...
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1 Star Review
By : 'jo'
Branch : North End Portsmouth, 112\/114 London Road
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : PO5
11 Mar 2019
People found this helpful1
Wish I had seen the reviews before buying the house. I have had really bad experience with this estate agent. They are not very good at replying to emails or unavailable when I try to give them a call back. I have given up. I just want the process to end(at this point I am thinking of pulling out). ... Read Full Review
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jo said about Jeffries & Partners
Services : Sales( As a Buyer )Date: 11th Mar 2019
Wish I had seen the reviews before buying the house. I have had really bad experience with this estate agent. They are not very good at replying to emails or unavailable when I try to give them a call back. I have given up. I just want the process to end(at this point I am thinking of pulling out). Only two people that seems like they know what they are doing are Jack and Michael who are very good. I will review again if I see any improvement.
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Terrible ...
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1 Star Review
By : 'Now'
Branch : Drayton Portsmouth, 196 Havant Rd
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : PO14
31 Oct 2018
People found this helpful3
If you're reading this, please do not use them! They are truly the worst agents we've used. Ripped us off when we moved out (nearly £800). Also very rude. ... Read Full Review
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Now an owner said about Jeffries & Partners
Services : Letting( As a Tenant )Date: 31st Oct 2018
If you're reading this, please do not use them! They are truly the worst agents we've used. Ripped us off when we moved out (nearly £800). Also very rude. Avoid!
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I had the misfortune to ...
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1 Star Review
By : 'Linda'
Branch : North End Portsmouth, 112\/114 London Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : PO1
9 Apr 2017
People found this helpful5
I had the misfortune to telephone Jeffries Estate Agents on Friday enquiring about a house for sale, the gentleman who answered the telephone was very rude and very unaccommodating, if I ever wish to sell my property I will not be using this estate agents, the gentleman who I spoke to ought to go ... Read Full Review
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Linda said about Jeffries & Partners
Services : Sales( Prospective Vendor/Buyer )Date: 8th Apr 2017
I had the misfortune to telephone Jeffries Estate Agents on Friday enquiring about a house for sale, the gentleman who answered the telephone was very rude and very unaccommodating, if I ever wish to sell my property I will not be using this estate agents, the gentleman who I spoke to ought to go on a customer service course and get some training on how to deal with the general public. Very unprofessional telephone manner.
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By : Emma
27 Jun 2017We have no knowledge of this call having been made. Please provide your contact details and we will be delighted to talk about your complaint. It is so rare for us to have a genuine complaint (most...
Not impressed with the ...
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1 Star Review
By : 'Chook'
Branch : North End Portsmouth, 112\/114 London Road
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : PO20
13 Oct 2014
People found this helpful4
Not impressed with the service we have received so far. First viewing and we were kind of just left to it. Didn't think much of it. Second viewing was much better and I rang up to secure the property after the weekend only to be told that the landlord won't accept pets (we have a blind house ... Read Full Review
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Chook said about Jeffries & Partners
Services : Letting( As a Tenant )Date: 12th Oct 2014
Not impressed with the service we have received so far. First viewing and we were kind of just left to it. Didn't think much of it. Second viewing was much better and I rang up to secure the property after the weekend only to be told that the landlord won't accept pets (we have a blind house rabbit). Although the lad I spoke to went back and asked the landlord, I'm completely bewildered as to why we were shown the property in the first place? When they signed us up initially we explained the situation so as to prevent this happening so why would we then be shown the place. The landlord declined our request as he had another offer so our time was completely wasted. Bear in mind we are hoping to move county so each viewing takes us a couple of hours there and back, and we have nothing to show for it. Thank you Jeffries, for your complete and utter disinterest in potential tenants. We will not be using for the current let, nor for the purchase of a property that we are currently saving for.
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Had a terrible time with the ...
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1 Star Review
By : 'Granada'
Branch : North End Portsmouth, 112\/114 London Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO40
12 Sept 2014
People found this helpful5
Had a terrible time with the agents towards the end of the contract, we cleaned the flat to a much better state than when we moved in and yet we're still deducted money from our deposit. Claire from Jeffries then went on to send proof of cleaning from before we moved in despite our inventory ... Read Full Review
What agent could do to change your mind?
Been reasonable regarding the obvious deceit involved when proving the previous cleaning of the flat. Been truthful about what they actually felt during the checkout procedure rather than saying everything was fine then charging us.
Comments on Agent Fees
Ridiculous end of contract fees and paperwork fees with VAT added onto everything.
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Granada said about Jeffries & Partners
Services : Letting( As a Tenant )Date: 11th Sep 2014
Had a terrible time with the agents towards the end of the contract, we cleaned the flat to a much better state than when we moved in and yet we're still deducted money from our deposit. Claire from Jeffries then went on to send proof of cleaning from before we moved in despite our inventory specifying all of the dirt that was in the flat. Incredibly sneaky and deceitful and we were treated as though we were criminals when we caused no damage to the property or had any issues for our whole stay. They also would not give us the landlords details so that we could discuss the issue with them. I really hope no one uses Jeffires as a landlord, seller, buyer or tennant in the future so you don't get scammed too!
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I am a private seller and ...
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1 Star Review
By : 'Mr'
Branch : North End Portsmouth, 112\/114 London Road
Services : Sales( As a Vendor )
Sold price : £155000
Would you recommend ? : No
Postcode : PO3
25 Jun 2014
People found this helpful5
I am a private seller and based on initial meetings with three agents, selected Jeffries to sell my property in Portsmouth. I have three key observations / shortcomings (two of which have been mentioned by reviewers previously): 1. Not mentioned in any conversations or emails prior to signing, ... Read Full Review
What agent could do to change your mind?
I have written to the agent with detailed feedback previously. All I wanted was integrity.
Comments (1)I am a private seller and based on initial meetings with three agents, selected Jeffries to sell my property in Portsmouth. I have three key observations / shortcomings (two of which have been mentioned by reviewers previously):
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Mr R M Polding said about Jeffries & Partners
Services : Sales( As a Vendor )Date: 24th Jun 2014
I am a private seller and based on initial meetings with three agents, selected Jeffries to sell my property in Portsmouth. I have three key observations / shortcomings (two of which have been mentioned by reviewers previously):
1. Not mentioned in any conversations or emails prior to signing, is the fact that the small print in their T&C document states that any termination period can only commence at the END of the initial contract period. When I discovered that the different members of staff were telling me completely different stories about prospective buyers (sincerity, readiness / intention to proceed and so on) and I eventually lost faith in anything they were telling me, I choose to move to another agent. Jeffries countered with: 'you cannot leave us you are under contract'; 'it is standard for notice periods to start at the end of a contract'; 'we have found you a buyer so contractually you cannot terminate' and so on. When I pointed out that I had not even been asked to sign the contract, the strong rhetoric faded to 'oh, we will let you go then...'. I checked other agents T&C documents; I can find no others that ADD the notice period to the end of the contract - this does not seem legally credible / reasonable.
2. My hint at Jeffries real character (revealed as I left them) has been amplified since then (May 2014). They have left my property as 'Sold' on Rightmove and despite several phone calls and promises from junior staff - to investigate and get back to me - no action has been taken and not a single courtesy phone call to let me know the status with this erroneous listing. Of course, prospective buyers are less likely to call my new agent if they see a dual listing and the property as 'sold'. I have called several times to ask to speak with the manager, Adam Redman, who mysteriously vanishes every time I call. Needless to say, Adam was calling me every few hours in the run up to me leaving Jeffries.
3. I am about to involve the Ombudsman to review operations at Jeffries. I do not yet know whether (as another reviewer wrote) the culture is unprofessional from the top down, or whether it is simply a case of a 'bad apple' in the case of Adam Redman, but certainly not a single one of my polite emails has been replied to. I have other properties to sell in Portsmouth and I am staggered that a branch manager of an independent chain, does not have the basic business sense and courtesy to reply to any customer or former customer's emails.
If you want a straight forward, professional agent, my advice is to leave Jeffires well alone. And just in case they claim otherwise, no I am not a competing agent (!) I am a male aged 50, living in Esher in Surrey, with a professional career behind me.
The UK's Largest Customer Review Website for the Property Industry
By : Emma
27 Jun 2017There was never an investigation from the ombudsman. No records of this...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
