• claim your profile
    Jonathon Clegg
  • claim your profile
    Jack Merriott
  • claim your profile
    Jack Merriott
  • upload your photo
    James King
Formerly JCL Homes, the independent estate agent in Southampton was set up in 2004 by Managing Director Jonathan Clegg due to the demand for a good letting agent in the area.

Having been a landlord since 2002, specialising in HMO (house in multiple occupation) properties to those suited to young professionals, Jonathan has accumulated a vast portfolio of Southampton properties suited to all types of clientele. That’s whether they’re looking to buy, sell or rent in Southampton, Lymington, an
Read full description...

35 Bedford Place
Southampton
Hampshire
SO15 2DG
02380 987720

 
Oct 10,2015
Minithumbup
By:
Oct 10,2015
0 people found
this helpful
Excellent management company who are professional and efficient. They offer good prices and carry out a top service. We will continue to build our relationship and if we acquire another property in the area we certainly will use JCL Homes....
read full review
Comment on agent fees
Excellent value.
Was this helpful? Yes
Mar 24,2015
Minithumbup
By:
Mar 24,2015
0 people found
this helpful
JCL Homes provided an excellent service from the first viewing, to completion and subsequent rental of the property. Personable, friendly but professional. A very smooth purchase and would definitely recommend....
read full review
Was this helpful? Yes
Mar 13,2015
Minithumbup
By:
Mar 13,2015
0 people found
this helpful
JCL is worthy of a great deal of praise. Jonathan and Ben have supported me in a number of capacities over the last few years: 1. Tenant find - Quick and efficient 2. Management - Seamless web based updates 3. Tenant eviction and debt pursuit - Professionalism and pragmatism 4. Sale - Swift, efficient and easy Across the board the guys at JCL have been helpful, astute and above all proactive. At times renting property has been a stressful occupation and Jonathan and Ben have always been...
read full review
Comment on agent fees
We were seeking a swift sale - It was done inside 6 weeks. The price we got was where it needed to be and was reflective of timing. I may have got more if I had waited but who knows when that offer would have come along.
Was this helpful? Yes
Mar 11,2015
Minithumbup
By:
Mar 11,2015
0 people found
this helpful
Sold a beach hut through JCL within 2 days , kept us in touch with the buyers and others who had expressed am interest. Absolutely fantastic people always really helpful and would thoroughly reccomend them , I will definately be using them again....
read full review
Comment on agent fees
After shopping around this was the best rate
Was this helpful? Yes
Nov 25,2014
Minithumbup
By:
Nov 25,2014
0 people found
this helpful
I am very happy to report a very positive experience in dealing with JCL. They picked up our property very quickly, rapidly and very successfully marketed it and filled it within a couple of weeks. Administratively, they have been excellent as well. I can also commend their pro-activeness in handling issues and re-marketing the property well before the leases expired and without me reminding them! Altogether, it has been and, I am certain, will continue to be a great experience....
read full review
Comment on agent fees
Very competitive and attractive
Was this helpful? Yes
Nov 25,2014
Minithumbup
By:
Nov 25,2014
0 people found
this helpful
Excellent customer care and maintenance support. All issues are addressed promptly. All the staff in the office are good communicators and very quick on reply to emails. Good and competent advice is offered to any enquiries. Would gladly recommend to anyone....
read full review
Comment on agent fees
I would prefer to have a longer contract so repeat fee would have to be paid.
Was this helpful? Yes
Jul 02,2014
Minithumbup
By:
Jul 02,2014
0 people found
this helpful
The house wasn't in the best state due to the fact that landlord didn't want to invest to maintain it. However, the agency did everything they could to meet our needs and to carry out some repairs we asked during the year. If I was to buy or rent a property in Southampton again, I would definitely go to JCL. Also low cost - No need to pay big money for viewing and etc....
read full review
Was this helpful? Yes
Mar 19,2014
Minithumbup
By:
Mar 19,2014
0 people found
this helpful
JCL Lettings provided an excellent service in all matters. The state of the house when we moved in was pristine and any minor maintenance problems were dealt with promptly and efficiently. They were also very understanding when we asked to increase the period of the rental and put themselves out to help us. A very fine record all round....
read full review
Was this helpful? Yes
Mar 17,2014
Minithumbup
By:
Mar 17,2014
0 people found
this helpful
I lived in a shared house (4 people) in Southampton for 7 months. Unfortunately due to a change in work commitments I had to leave the property. When I first moved in the landlord was very accommodating with arranging an evening viewing and appointment to sign the tenancy agreement and deposit forms. During the tenancy it was easy to log in to the online portal to see my rent statement and keep in touch by email. When providing my notice and arranging to hand my keys over, again the proces...
read full review
Was this helpful? Yes
Dec 12,2013
Minithumbup
By:
Dec 12,2013
0 people found
this helpful
My experience with these guys was very pleasant. They are professional, reliable, approachable, and offer no fake smiles. Getting any information about the property from them is easy and you can feel the more personal approach. Especially refreshing after dealing with quite a few of the so called bigger players on the property market. If I ever look for a place to stay, their\'s will be the first website I\'ll visit....
read full review
Was this helpful? Yes
Mar 06,2012
Minithumbup
By:
Mar 06,2012
0 people found
this helpful
Was a tennant for 4+ years and cannot recommend higly enough. Friendly, approachable, flexible to your needs and offereing a good standard of housing. The bills included option was a particular attraction taking a lot of the hassle out of moving....
read full review
Was this helpful? Yes
Nov 14,2011
Minithumbup
By:
Nov 14,2011
0 people found
this helpful
Agent was very co-operative in finding us a property for a short-term tenancy of just 3 months. We didn't have any problems whilst at the property, but always had good communications with the agent and believe that any problems would have been dealt with swiftly....
read full review
Was this helpful? Yes
Areas covered
  • SO15
  • Lymington
  • SO14
  • Southampton
  • SO16
  • SO17
  • SO41
  • SO42

ARLA NALS NLA DPS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 6 0 1 0 1 0 1 0

Job vacancies

Please see a list of jobs available

Agent Fees

Hunters Southampton Lettings Price List
TENANT/APPLICANT FEE(S)
Price Excluding VAT - £200
Price Including VAT - £240
Application Fee (per Applicant)
Referencing (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Application Fee – Guarantor Fee (per Applicant)
Referencing (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement
Free or £37.50ex vat/ £45inc vat
if added after referencing due to reference failure

Pre-contract sign change of details (per Tenancy)
Once Terms are agreed after referencing is complete a change to the Terms as requested by the Tenant(s) will result in contracts being re-drawn up
£75ex vat/ £90inc vat

Express Check In
To effect tenancy commencement sooner than normal timescales, to be individually agreed by the local Office.
£50 ex vat / £60 inc vat

Credit Card fee for payments
2.5% ex vat / 3% inc vat of amount paid per payment

Leave Early Fee/Request to break a contract
For the consideration and arrangement, with landlord’s approval to endeavour to relet the let property prior to the original agreed end date at Tenants request as per your Tenancy Agreement
£75ex vat / £90 inc vat

Renewal Fee (Spilt between Landlord & Tenant)
Contract negotiation, amending & updating terms and arranging a further tenancy & agreements
£25ex vat / £30inc vat per extension (Tenant share)

Late rent reminder letter
£25ex vat/ £30inc vat per letter

Missed Appointment Fee
£45ex vat/ £54 inc vat per occasion

Late rent payment fee
£20ex vat / £30inc vat per occasion

Return of rent overpayment
£20ex vat/ £30inc vat per repayment

Letters confirming address/rent
£25ex vat / £30 inc vat per letter

End of Tenancy Reference Fee
Collating information and preparing a reference for a future landlord or letting agent
£15 ex vat / £18 inc vat per reference

Inventory Checkout
Price Excluding VAT
Check Out - Furnished Property
Studio - £60.00 1 Bed - £70.00
2 Bed – £80.00 3 Bed - £90.00
4 Bed - £115.00 5 Bed - £130.00
6 Bed - £150.00

Price Including VAT
Studio - £72.00 1 Bed - £84.00
2 Bed – £96.00 3 Bed - £108.00
4 bed - £138.00 5 bed - £156.00
6 Bed - £180.00

Check Out - Part Furnished Property
Excluding vat
Studio - £57.50 1 Bed - £67.50
2 Bed – £77.50 3 Bed - £85.00
4 Bed - £100.00 5 Bed - £117.50
6 Bed - £140.00

Including vat
Studio - £69.00 1 Bed - £81.00
2 Bed – £93.00 3 Bed - £102.00
4 bed - £120.00 5 Bed - £141.00
6 Bed - £168.00

Check Out - Unfurnished property
Excluding vat
Studio - £55.00 1 Bed - £65.00
2 Bed – £75.00 3 Bed - £80.00
4 Bed - £90.00 5 Bed - £105.00
6 Bed - £130.00

Including vat
Studio - £66.00 1 Bed - £78.00
2 Bed – £90.00 3 Bed - £96.00
4 Bed - £108.00 5 Bed - £126.00
6 Bed - £156.00

Deposit paid by tenant
(not subject to VAT)
* 1 ½ months rent (if tenant is not taking out liability insurance)
* 1 months rent plus £100 (if tenant is taking out liability insurance)

This Office is part of a Client Money Protection Scheme
NALS Ref; A5027

This Office is part of the Redress Scheme
The Property Ombudsman
All charges correct at time of print

● The asking rent does not include any fees payable. Each tenancy is subject to a fee as listed above, payable on application for the property. An extra payment may be payable for each additional applicant and any guarantor application. This payment is an administration charge to cover our costs such as requesting references and the removal of the property from the market.
● Properties will remain available until all completed application forms and the administration fee is received by Hunters.
● On completion of an application form, please provide identification (driving licence/passport/recent utility bill).
● Should the references be unsuitable or the application is withdrawn, Hunters will retain the fee to cover costs.
● The completion and submission of an application does not guarantee the offer of a tenancy. This is subject to satisfactory references being provided and is at Hunters discretion.
● Applicants should be aware that in order to satisfy the criteria of our referencing agency your gross income should be equivalent to 2.5 times the monthly rent and be in permanent employment. If a guarantor is required, their gross income should be equivalent to 3 times the monthly rent (or share).
● If you have any concerns over your credit history, please speak further to a member of staff to see if other options are available to you.
● Please note that if you do not meet the referencing criteria, you may have the option to pay the rent in advance (on a 6 month Tenancy you would pay 5 months up front and on a 12 month Tenancy you would pay up to 11 months in advance.) – subject to agreement by the Landlord.
● Right to Rent Checks will be carried out under the Immigration Act 2014. You must provide us with documentation which shows you have a legal right to rent in the UK. Checks will be carried out by the Agent to verify this. In order to meet the legal requirements you must provide us with various documents such as; Passport, Endorsed
passport giving permission to reside in the UK, immigration documents endorsed by the Home Office etc; please ask your local office for further clarification or visit www.hunters.com/rent/righttorent. Should the Right to Rent Checks fail by law we will be unable to allow the Tenancy to commence and the fees paid will not be returned.
● A Deposit must be paid at the start of the agreed Tenancy, prior to move in along with the first months rent. Our normal deposit amount will be equal to six weeks rent (of the agreed rent). Where Liability Insurance is taken a lower amount may be payable – please ask in branch for more details.
● For any other charges applicable during the tenancy please see a copy of the Tenancy Agreement, a (draft) copy of which will be given to you on Application.
● A fee will be due, as listed above if you wish to extend your tenancy to cover our administration.
● It is your responsibility to insure your own belongings throughout the tenancy.
● You are responsible for any administration charges levied by your own bank in relation to obtaining a reference.
● All charges levied by Hunters are subject to the addition of VAT at the prevailing rate.
● Hunters reserve the right to change the schedule of fees and these terms of business upon providing reasonable notice in writing.
● Monies received, as processed by Hunters Property Group are on behalf of the Agent who this contract is with.
● Payments must be made ONLINE or by DEBIT CARD or BANKERS DRAFT. Personal Cheques & Cash will not be accepted.
● To pay online please go to; http://www.hunters.com/rent/pay-online. Payment Reference should be the “property address”.
● Payments made by a DEBIT/CREDIT CARD* will be taken over the phone via Head Office on 01904 756 137. * Payments made by Credit Card will be subject to a charge
Last updated at 4:43 PM 08/11/2016 by Jonathan Clegg

Complaints Procedure

CUSTOMER COMPLAINTS PROCEDURE
If we are giving great service, then we want you to tell everyone, if we aren’t, then tell us!
The purpose of the complaints procedure is to deal quickly, effectively and efficiently with your
grievance and where possible, turn a potentially negative situation into a very positive one, through
our care and attention.
DEALING WITH THE COMPLAINT
We aim to provide a high standard of service to you, our customers, at all times. However, sometimes
things can go wrong and if that happens we are committed to resolving matters promptly and fairly.
For ease we have detailed our complaints processes
below.
If you have a complaint against any of the Hunters outlets below please follow
Complaints
Process A
.
Easingwold, Harrogate, Leeds (Lettings ONLY),
Bingley (Lettings ONLY)
, Manchester
,
Wetherby or York
These offices are wholly owned by Hunters Property Group
Ltd.
If you have a complaint against ANY OTHER Hunters outlets please follow
Complaints
Process B
.
COMPLAINTS PROCESS A
Step 1:
Please write (by letter or email) to the Branch Manager with the details of your complaint
setting out clearly the reasons for your grievance(s) together with dates, names of any staff members
you dealt with and enclosing/attaching any supporting evidence.
Step 2:
The Branch Manager is required to acknowledge your complaint in writing (letter or email)
within 3 working days
of receiving it.
Step 3:
The Branch Manager will
review your complaint and provide you with a formal written
outcome of his/her investigation
within 15 working days
of receiving the complaint.
Step 4:
Should you not be satisfied with the Branch Manager’s response you may write to us at the
address b
elow and we will carry out a separate and detached review of your complaint resulting in a
final view (“Final View”) which will be sent to you
within 15 working days
of the matter being
escalated to us.
Glynis Frew, Director, Hunters Property Group Lt
d, Apollo House, Eboracum Way, York, YO31 7RE.
Email: complaints@hunters.com, Tel: 01904 621026 (
all complaints must be in writing
)
Step 5:
Should you still be dissatisfied after receiving our Final View, then you may refer the
complaint to the Ombu
dsman whose details are below. Please note that you must refer your
complaint to the Ombudsman
within 12
months
of receiving our Final View for the Ombudsman to
consider it.
The Property Ombudsman, Milford House, 43
-
55 Milford Street, Salisbury SP1 2BP
COMPLAINTS PROCESS B
Hunters Franchising Limited work with an affiliated network of independently owned and operated
estate agencies (“Agency”) who are licensed, by way of a franchise agreement with us, to trade
under the Hunters brand (“Brand”) and operate the Hunters franchi
se system (“System”).
Your relationship and, if applicable, your contract (if a Vendor or Landlord) is directly with the Agency.
Each Agency is a direct member of the Property Ombudsman (“Ombudsman”) and as part of their
franchise agreement also have to meet minimum standards o
f customer service. As the owner of the
Brand and the System we monitor each Agency’s performance against our own minimum standards
and those of the Ombudsman, in order to ensure excellent customer service and to protect the Brand.
Step 1:
Please wri
te (by letter or email) to the Agency owner with the details of your complaint
setting out clearly the reasons for your grievance(s) together with dates, names of any Agency staff
members you dealt with and enclosing/attaching any supporting evidence.
Step 2:
The Agency is required to acknowledge your complaint in writing (letter or email)
within 3
working days
of receiving it.
Step 3:
The Agency owner will review your complaint and provide you with a formal written outcome
of his/her investigatio
n
within 15 working days
of receiving the complaint.
Step 4:
Should you not be satisfied with the Agency owners response you may write to us at the
address below and we will carry out a separate and detached review of your complaint resulting in a
fin
al view (“Final View”) which will be sent to both you and the Agency
within 14 working days
of the
matter being escalated to us.
Glynis Frew, Director, Hunters Property Group Ltd, Apollo House, Eboracum Way, York, YO31 7RE.
Email: complaints@hunters
.com, Tel: 01904 621026 (
all complaints must be in writing
)
Step 5:
The Agency owner will confirm to you within 24 hours of receiving our Final View whether
they agree with its findings and, if applicable, any recommended offer from the Agency to you.
Step 6:
Should you still be dissatisfied after receiving our Final View including, if applicable, any
offer from the Agency, then you may refer your complaint against the Agency directly to the
Ombudsman whose details are below. Please note that you
must refer your complaint to the
Ombudsman
within 12
months
of receiving our Final View for the Ombudsman to consider it.
The Property Ombudsman, Milford House, 43
-
55 Milford Street, Salisbury SP1 2BP.
Last updated at 4:43 PM 08/11/2016 by Jonathan Clegg

Awards won by JCL Lettings & Property Management

Individual Branch Awards

Jonathon Clegg - upload your photo Jonathon Clegg
5 reviews

About Jonathon No description set View full profile
Jack Merriott - upload your photo Jack Merriott
0 reviews

About Jack No description set View full profile
Jack Merriott - upload your photo Jack Merriott
0 reviews

About Jack No description set View full profile
James  King - no image available James King
Senior Negotiator
0 reviews

About James No description set View full profile


Opening hours



Find the Best Agent to
Buy, Sell or Rent Property




.