• Harvey Juttla
    Harvey Juttla
  • Josh Samrai
    Josh Samrai
  • claim your profile
    Kaileigh Brown
  • claim your profile
    Warren Pongchai
  • James Hutton
    James Hutton
  • Manisha Dubb
    Manisha Dubb
  • claim your profile
    Matteo Boscolo
We are a ground breaking full-service real estate firm focusing on residential and commercial properties globally.

At JBrown, our goal is to simplify and speed up the process of selling and letting your property through the use of technology, whilst delivering a tailored service that fits your needs.

From exceptional marketing of your property using 360 3D Virtual Tours, to the after care using our 24/7 online repairs and maintenance tool - we are the pioneers of using the best technology
Read full description...

Level 4, Aldgate Tower, 2 Leman Street
Aldgate,London
Greater London
E1 8FA
0207 099 5105

 
May 23,2017
Minithumbup
James Hutton
Matteo Boscolo
By: 'Massimo'
May 23,2017
0 people found
this helpful
James at JBrown Aldgate has been really helpful and professional. My flat was on the market very quickly and James found the tenant in less than two weeks. James has given me a lot helpful advice. I definitely recommend James and the Team at JBrown to any one that need to let their property. Thank you!...
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Comment on agent fees
Unbeatable Management fees.
Was this helpful? Yes
Apr 01,2017
Minithumbup
Harvey Juttla
By: 'JidQ14'
Apr 01,2017
0 people found
this helpful
The JBrown team were extremely helpful in finding me a lovely property. They were especially helpful in giving me additional information about each property and its surrounding area as I was relocating to London. Their prices and systems they use are brilliant. I would recommend JBrown to all of my friends and family!...
read full review
Comment on agent fees
Very Reasonable
Was this helpful? Yes
Feb 02,2017
Minithumbup
Harvey Juttla
By: 'Samanthac22'
Feb 02,2017
1 people found
this helpful
Harvey and the Jbrown team were fantastic in helping me find and rent a room in East London. It was efficient, friendly, easy, and without the hassle one would normally face when trying to move to a new place. Highly recommended!!...
read full review
Was this helpful? Yes
Areas covered
  • Victoria Park
  • E1
  • Barbican
  • E2
  • E1W
  • E8
  • E9
  • EC1
  • EC2
  • EC3
  • EC4
  • Wapping

NAEA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
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Job vacancies

Please see a list of jobs available

Agent Fees

http://www.jbrown.com/fees
Last updated at 2:57 PM 22/12/2016 by allAgents

Complaints Procedure

We are committed to providing you with the highest standards of service. However, there may be occasions when our service falls short of your expectations. This easy-to-use guide is designed to help you make us aware of your views so we can address your concerns.
To ensure your maximum protection, our complaints procedure has been designed to meet the requirements of all the regulatory authorities that control our business.

We can help

Tell us what part of our service or procedure you are unhappy about and what you would like us to do to resolve the matter.

You can do this by writing to: -
JBrown Ltd,
Level 1, Devonshire House
One Mayfair Place
London,
W1J 8AJ

If you prefer you may telephone on 020 7099 5105, alternatively, you may forward full details of your dissatisfaction by email to info@jbrown.com

Your concerns will be considered by a manager within the residential lettings team, who will investigate the matter.

In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:

*An outline of your complaint explaining why you feel that we have fallen short of our first class service
*What you would like us to do to resolve it
*Any specific details that you feel would assist us with resolving your complaint.

Including, but not limited to:

*Names of Advisors you have spoken to in connection with the complaint
*The Branch Name in connection with the complaint
*Time(s) and Date(s) of the incidence(s)
*Telephone number(s) and or Address(es) you have used to contact us
*Any written correspondence in connection with your complaint
*Any other document in support of your complaint

On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly.

The timescales for dealing with a complaint are as follows:

*You will receive an ‘acknowledgement of receipt’ of your complaint from us within 3 working days of receipt of your complaint.
*Within 10 working days of the acknowledgement, you will receive a full response.
*If we are unable to resolve the matter within the 10 working days as stated above, we will provide you with reasons why we could not meet this time frame and provide you with an estimate of when a full response will be received.
*After our final written response, we may deem the complaint closed. If we deem the matter closed then we reserve the right not to enter into any further correspondence.

Should you have concerns in the meantime please contact the member of staff whose name appears on the letter of acknowledgement.

Still unhappy?

After receiving our response, if you feel your complaint has not been fully addressed please let us know

your letter will be acknowledged within 3 working days of receipt

your concerns will be considered by a different member of the residential lettings team who has not been involved in the initial determination

What happens next?

We are committed to ensuring all concerns are fully and fairly addressed and we respect your right to refer any complaint to a third party.

Therefore, in our final letter to you we will let you know the details of the regulatory bodies who you can approach for further arbitration.

We are a member of The Property Ombudsman (TPO).

Please note:
You will need to complete our internal complaints procedure before you can refer you concerns to any regulatory body.
Last updated at 2:57 PM 22/12/2016 by allAgents

Awards won by JBrown

Individual Branch Awards

Harvey Juttla Harvey Juttla
Director
35 reviews

About Harvey Accomplished leader repeatedly recognised for outstanding performance, exceeding goals, and generating new revenues. History of excellence in interpersonal communication, relationship development, and View full profile
Josh Samrai Josh Samrai
Lettings Negotiator
24 reviews

About Josh No description set View full profile
Kaileigh Brown - upload your photo Kaileigh Brown
Sales Manager
0 reviews

About Kaileigh No description set View full profile
Warren Pongchai - upload your photo Warren Pongchai
Associate
0 reviews

About Warren No description set View full profile
James Hutton James Hutton
Branch Manager
1 reviews

About James No description set View full profile
Manisha Dubb Manisha Dubb
Operations Manager
0 reviews

About Manisha No description set View full profile
Matteo Boscolo - upload your photo Matteo Boscolo
Director
1 reviews

About Matteo No description set View full profile

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