We are a ground breaking full-service real estate firm focusing on residential and commercial properties globally.

At JBrown, our goal is to simplify and speed up the process of selling and letting your property through the use of technology, whilst delivering a tailored service that fits your needs.

From exceptional marketing of your property using 360 3D Virtual Tours, to the after care using our 24/7 online repairs and maintenance tool - we are the pioneers of using the best technology
Read full description...We are a ground breaking full-service real estate firm focusing on residential and commercial properties globally.

At JBrown, our goal is to simplify and speed up the process of selling and letting your property through the use of technology, whilst delivering a tailored service that fits your needs.

From exceptional marketing of your property using 360 3D Virtual Tours, to the after care using our 24/7 online repairs and maintenance tool - we are the pioneers of using the best technology in the Real Estate industry, ensuring that we look after you every step of the way like no other agency.

The firmΓ―ΒΏΒ½s Investment sales division works closely with building owners and developers identifying opportunities for new construction and conversions. With headquarters in Mayfair London, JBrown embraces agent collaboration and is changing the way business in the industry is conducted.

Established by leading real estate experts the company takes a hands-on, professional approach to assist both residential and commercial clients throughout London, US, Dubai & China. Built on decades of real estate and business experience, JBrown demystifies the process of buying, selling and renting property.

JBrown is a member of The Property Ombudsman and complies with the Tenancy Deposit Protection Scheme so you can be assured of our professionalism and integrity.
JBrown

Level 4, Aldgate Tower, 2 Leman Street
Aldgate,London
Greater London
E1 8FA
0207 099 5105

Jan 22,2018
Minithumbup
By: 'Sandra Best'
Jan 22,2018
1 people found
this helpful
Instructed three different agents to let my property on Well Street. JBrown managed to rent it within the two days. Amazing service provided by James and Harvey....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 27,2017
Minithumbup
By: 'Min'
Dec 27,2017
0 people found
this helpful
James was great at keeping me informed of updates. His knowledge of the rental market and the legal requirements is thorough and I'm delighted that we were able to find prospects so quickly. He worked hard and liased with other agents professionally and swiftly. ...
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Comment on agent fees
Fees were fair for the work he did and the efforts he put in
Was this helpful? Yes
May 23,2017
Minithumbup
By: 'Massimo'
May 23,2017
0 people found
this helpful
James at JBrown Aldgate has been really helpful and professional. My flat was on the market very quickly and James found the tenant in less than two weeks. James has given me a lot helpful advice. I definitely recommend James and the Team at JBrown ...
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Comment on agent fees
Unbeatable Management fees.
Was this helpful? Yes
Apr 01,2017
Minithumbup
By: 'JidQ14'
Apr 01,2017
0 people found
this helpful
The JBrown team were extremely helpful in finding me a lovely property. They were especially helpful in giving me additional information about each property and its surrounding area as I was relocating to London. Their prices and systems they use are brilliant. I would recommend ...
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Comment on agent fees
Very Reasonable
Was this helpful? Yes
Feb 02,2017
Minithumbup
By: 'Samanthac22'
Feb 02,2017
1 people found
this helpful
Harvey and the Jbrown team were fantastic in helping me find and rent a room in East London. It was efficient, friendly, easy, and without the hassle one would normally face when trying to move to a new place. Highly recommended!!...
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Was this helpful? Yes
Areas covered
  • Victoria Park
  • E1
  • Barbican
  • E2
  • E1W
  • E8
  • E9
  • EC1
  • EC2
  • EC3
  • EC4
  • Wapping

NAEA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
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Agent Fees

http://www.jbrown.com/fees
Last updated at 2:57 PM 22/12/2016 by allAgents

Complaints Procedure

We are committed to providing you with the highest standards of service. However, there may be occasions when our service falls short of your expectations. This easy-to-use guide is designed to help you make us aware of your views so we can address your concerns.
To ensure your maximum protection, our complaints procedure has been designed to meet the requirements of all the regulatory authorities that control our business.

We can help

Tell us what part of our service or procedure you are unhappy about and what you would like us to do to resolve the matter.

You can do this by writing to: -
JBrown Ltd,
Level 1, Devonshire House
One Mayfair Place
London,
W1J 8AJ

If you prefer you may telephone on 020 7099 5105, alternatively, you may forward full details of your dissatisfaction by email to info@jbrown.com

Your concerns will be considered by a manager within the residential lettings team, who will investigate the matter.

In order to resolve your complaint, we would ask that you include the following information and evidence, if applicable:

*An outline of your complaint explaining why you feel that we have fallen short of our first class service
*What you would like us to do to resolve it
*Any specific details that you feel would assist us with resolving your complaint.

Including, but not limited to:

*Names of Advisors you have spoken to in connection with the complaint
*The Branch Name in connection with the complaint
*Time(s) and Date(s) of the incidence(s)
*Telephone number(s) and or Address(es) you have used to contact us
*Any written correspondence in connection with your complaint
*Any other document in support of your complaint

On receipt of a complaint, we will investigate the issue(s) you have raised on your complaint fully and respond to you accordingly.

The timescales for dealing with a complaint are as follows:

*You will receive an Γ’Β€Β˜acknowledgement of receiptҀ™ of your complaint from us within 3 working days of receipt of your complaint.
*Within 10 working days of the acknowledgement, you will receive a full response.
*If we are unable to resolve the matter within the 10 working days as stated above, we will provide you with reasons why we could not meet this time frame and provide you with an estimate of when a full response will be received.
*After our final written response, we may deem the complaint closed. If we deem the matter closed then we reserve the right not to enter into any further correspondence.

Should you have concerns in the meantime please contact the member of staff whose name appears on the letter of acknowledgement.

Still unhappy?

After receiving our response, if you feel your complaint has not been fully addressed please let us know

your letter will be acknowledged within 3 working days of receipt

your concerns will be considered by a different member of the residential lettings team who has not been involved in the initial determination

What happens next?

We are committed to ensuring all concerns are fully and fairly addressed and we respect your right to refer any complaint to a third party.

Therefore, in our final letter to you we will let you know the details of the regulatory bodies who you can approach for further arbitration.

We are a member of The Property Ombudsman (TPO).

Please note:
You will need to complete our internal complaints procedure before you can refer you concerns to any regulatory body.
Last updated at 2:57 PM 22/12/2016 by allAgents

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