Jayson Russell

84 reviews 4.2 /5 rating
  • % valuation accuracy
  • 85% recommend
  • 90% fee satisfaction
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    Russell Fraser
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    Maria Accurso
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    Vishesh Hirani
Having been situated in Hendon for over 25 years we specialise in all aspects of residential sales, lettings and management and have established ourselves as one of the areas leading independant Estate Agencies

20 Parson Street
Hendon,London
Greater London
NW4 1QB
02082021111

 
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Mar 14,2017
Minithumbup
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Russell Fraser
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Maria Accurso
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Mar 14,2017
1 people found
this helpful
I have lived for 3.5 years at a studio flat managed and let by Jayson Russell. Jayson Russell made my stay very convenient and enjoyable. They are very responsive, responsible, and helpful. Any maintenance issues were handled very quickly. All contract extension and descisions were handled smoothly and without any issues - I was always happy with the results. This was my experience throughout, and then also when I requested a contract break and was moving out, JR made the process extremely easy ...
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Feb 01,2017
Minithumbup
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Daniel Robinson
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Russell Fraser
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Feb 01,2017
1 people found
this helpful
Jayson Russell was very helfpul not just the beginning, but throughout the whole period of the tenancy. I would definitely recommend the agency to a relative or a friend. Also, I would like to thank Daniel for being the first person who showed me around the flat and helped me get it....
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Nov 29,2016
Minithumbup
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Russell Fraser
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Daniel Robinson
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Nov 29,2016
0 people found
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Great agency and great agents! No matter what was wrong they were always very helpful. It's been a great 2 years with them....
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Good
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Oct 27,2016
Minithumbup
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Russell Fraser
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Daniel Robinson
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Oct 27,2016
0 people found
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They are a great agent. They were always helpful and knowledgeable. I would definitely recommend them to anyone looking to rent....
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Good
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Oct 11,2016
Minithumbup
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Oct 11,2016
0 people found
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Jayson Russell have been a great agent to work with. The communal areas of the property where maintained and cleaned regularly. They where always ready to answer and act upon any concerns raised. Property repairs where done to a high standard. All useful information regarding the building, safety checks etc where communicated in advance via email which was useful. I would highly recommend Jayson Russell....
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I think their fees are in line with standard for the area.
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Oct 07,2016
Minithumbup
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Daniel Robinson
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Maria Accurso
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Oct 07,2016
0 people found
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Agents are Helpful, easy to reach with fast responses! Overall i was happy with the studio flat and the agency....
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Oct 07,2016
Minithumbup
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Huw Penson
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Oct 07,2016
0 people found
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Very pleased.. all professional staff to deal with.prompt to get things done. Respecting the agreemens of the contract of the letting...
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Good
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Oct 06,2016
Minithumbup
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Oct 06,2016
0 people found
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They were prompt in responding to enquiries dealt with all the repairs required, such as repairing the windows, the electric boiler, changing the blinds. Was quite pleased with the repairs the electrician made and the handy man was skilled and fast....
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Sep 30,2016
Minithumbup
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Maria Accurso
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Sep 30,2016
0 people found
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I had a fantastic 4years with this agency. They are very professional and knowledgeable. The treat their customers with respect. The landlord was also a pleasure to work with. I got my refund back to my satisfaction. I highly recommend this agency to anyone looking for peace. They are also very affordable....
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Very good
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Sep 21,2016
Minithumbup
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Russell Fraser
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Daniel Robinson
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Sep 21,2016
0 people found
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Very helpful, prompt and reliable. If we ever had any problems, Jayson Russell's staff were always there to help. Also the staff were always very friendly....
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Reasonable pricing for location.
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Sep 21,2016
Minithumbup
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Russell Fraser
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Daniel Robinson
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Sep 21,2016
0 people found
this helpful
I had Jayson Russell as my agents for a 2 year period. I have to say I have no complaints with the quality of service I received. The team was always fair, open and helpful in their approach. They were always willing to listen and helpful whenever possible. My experience with them was positive from start to finish. I would definitely recommend them....
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Good
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Sep 19,2016
Minithumbup
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Sep 19,2016
0 people found
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Good communication and friendly staff. Prompt to deal with inquiries and good negotiator between tenants and landlords. Had no trouble with the renting or anything troublesome....
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Reasonable
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Sep 05,2016
Minithumbup
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Daniel Robinson
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Russell Fraser
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Sep 05,2016
0 people found
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Jayson Russell have been quick to sort out any issues we've had with the flat and been accommodating to us when things have been needed....
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Aug 31,2016
Minithumbup
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Russell Fraser
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Daniel Robinson
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Aug 31,2016
0 people found
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I was delighted with the professional service I received at Jayson Russell. Both Russell and Daniel were extremely helpful in any dealings that I had with the agency and they offered a friendly and efficient customer service. I have no reservations in recommending Jayson Russell to any prospective clients....
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Comment on agent fees
Agent's Fees were competitive and in-line with others in this sector.
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Aug 25,2016
Minithumbup
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Aug 25,2016
0 people found
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Agents have been very good, answered and solved any queries. Would recommend and would use again. Had no problems over the 2 years...
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Comment on agent fees
Deposit was high buy thankfully full deposit received back
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Aug 25,2016
Minithumbup
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Russell Fraser
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Daniel Robinson
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Aug 25,2016
0 people found
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They are very proactive, helpful and considerate when in comes to addressing any possible issues tenants may have with properties....
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Comment on agent fees
Reasonable fee.
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Aug 25,2016
Minithumbup
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Russell Fraser
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Daniel Robinson
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Aug 25,2016
0 people found
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Jayson Russell is one of the best agency's I've had to endure so far. Any problems with the property and they'll get it sorted out for you, and they're willing to answer any questions you have. You don't feel like they're trying to rip you off at all, which is rare in London! If I was staying in the same area I'd definitely use them again....
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Good
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Aug 23,2016
Minithumbdown
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Aug 23,2016
0 people found
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Everyone started three years ago when we went to visit the flat with the agent without informing the previous tenants. We rung the bell, the tenants could not show us the flat in that moment but they told us to wait one hour. After showing our disappointment to the agent (Huw) the answer has been I do not care, If you do not want to see the flat do not worry. In that moment we should have walked away and change agency. Unfortunately, we loved the flat so we took it. We stayed there for two year...
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What agent could do to change your mind?
too expensive for literally, no service
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Comment on agent fees
too expensive for literally, no service
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By: Russell Fraser
Aug 25, 2016
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Ludavicka Thank you for your comments and giving us feedback, I would like to add that whilst you were good tenants for 3 years the flat was not left clean , and we actually gave you the chance to come back and clean the flat and you did take up the offer and you were NOT charged anything towards cleaning, even though the landlord still did have a cleaner , re-clean the flat after your further efforts as they were not adequate for the next tenants, the £50 charge (£16.66 between 3 tenan ...
Aug 05,2016
Minithumbup
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Daniel Robinson
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Russell Fraser
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Aug 05,2016
0 people found
this helpful
We were very happy with them.Everything was fine. They are very helpfull and they can resolve any problem quickly....
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Comment on agent fees
Good.
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Jul 21,2016
Minithumbup
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Russell Fraser
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Jul 21,2016
0 people found
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The whole process of renting and support was fantastic. Everyone at JR was so supportive and kind. My elderly mum had to rent a property at short notice and nothing was too much trouble. We had some maintenance problems with the property and there was always someone ready to help, even coming round to change light bulbs! The maintenance guys who came round were friendly and efficient. Thanks everyone for all your help....
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Jul 17,2016
Minithumbup
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Russell Fraser
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Jul 17,2016
0 people found
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Jayson Russell was very helpful and straightforward with me as a tenant. I can recommend his and the agency service to any customers....
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Jul 08,2016
Minithumbup
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Daniel Robinson
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Jul 08,2016
0 people found
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During the 9 or so months the attitude of Dan has been very professional. In general the stay had no issues that needed attention but when they did, Dan and the rest of the team acted in a prompt and professional manner. Even when I needed to leave the flat early, breaking the lease, they did their upmost to get the place re let and where very reasonable regards the way they property was to be left for inspection....
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Jul 07,2016
Minithumbup
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Russell Fraser
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Jul 07,2016
0 people found
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Made the process of renting stress-free from start to finish. Russell was efficient, responsive and understanding of our needs. Any minor issues that popped up were dealt with immediately. A pleasure to deal with- Thank you....
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Jul 06,2016
Minithumbup
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Russell Fraser
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Huw Penson
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Jul 06,2016
0 people found
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Overall very good agents. I was happy with the service they have provided during my tenancy. Both of the staff were helpful....
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Comment on agent fees
good
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Jul 04,2016
Minithumbup
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Russell Fraser
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Jul 04,2016
0 people found
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Russell provided a fantastic service, ensuring everything was completed on time, and refunding our deposit instantly. He ensured the process was very smooth....
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Jun 10,2016
Minithumbup
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Russell Fraser
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Jun 10,2016
1 people found
this helpful
Russell was a pleasure to work with. He was always efficient, professional and always helpful. It was the first time I had rented a flat and been through the process and he made it stress free without any problems....
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Jun 07,2016
Minithumbup
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Daniel Robinson
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Jun 07,2016
0 people found
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We were on a tight schedule to secure a flat to let however we did have an interest in properties in Beaufort Park, Dan Robinson showed us around a few apartments in the area and had a great attitude in making sure that all of the flats catered to our needs. He was extremely friendly, which was beneficial in the process, as we wanted to be able to rent a property from someone we could easily work with. Would recommend....
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Comment on agent fees
No hidden fees, so good.
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May 09,2016
Minithumbup
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Daniel Robinson
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Russell Fraser
By:
May 09,2016
1 people found
this helpful
When I first called the office I spoke to someone very helpful and then Daniel got in touch the next day. Daniel was very friendly and reassuring. Daniel has been helpful through every step of my first rental and that has been appreciated. When I met Russell he was very helpful too. Thanks a lot!...
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N/A
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May 09,2016
Minithumbup
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Russell Fraser
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May 09,2016
0 people found
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I have a very positive experience with Jayson and Russel estate agency . Russell was really helpful in all kind situation , he got back to me straight . During our tenancy if we had any issues they sorted out quickly ....
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Apr 26,2016
Minithumbup
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Russell Fraser
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Daniel Robinson
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Apr 26,2016
1 people found
this helpful
The best agency we've ever had a pleasure to rent from. Very quick response to correspondence and very fast arrangements for sorting any faults or repairs with ever so satisfying results. Russell and Daniel are very understanding and considerate agents and very pleasant to deal with. We were very sorry to leave, but had to move due to expecting another baby and renting in London proved too challenging in comparison to property prices outside London....
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Comment on agent fees
Fees were very reasonable and in fact very low comparing to what other agencies charge
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Areas covered
  • NW4
  • Hendon
  • NW11
  • Finchley
  • NW9
  • Golders Green
  • N3
  • N12
  • NW7
  • HA8

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From Landlords From Tenants From Vendors From Buyers Other
14 1 49 6 2 0 2 0 4 6
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Agent Fees

We charge fees in line with what is expected within the market and the property industry, however as we are a small independent branch we are able to scale a suitable package to almost any client.
Last updated at 11:40 AM 28/01/2016 by russell fraser

Complaints Procedure

In the unlikely event that a client has a specific complaint we, would ask for any details to be provided to our director Russell Fraser he will aim to address any issues within a matter of days .We are always available by phone, email or indeed we are happy to arrange to make an appointments to meet at our office so that we can resolve any concerns that our clients may have. We are aware that the clients are a very valuable asset to our company.
Last updated at 11:40 AM 28/01/2016 by russell fraser
Russell Fraser - no image available Russell Fraser
Director 41 reviews

About Russell No description set View full profile
Daniel Robinson - no image available Daniel Robinson
Freelance Consultant 34 reviews

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Huw Penson - upload your photo Huw Penson
 8 reviews

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Maria Accurso - upload your photo Maria Accurso
 4 reviews

About Maria No description set View full profile
Vishesh Hirani - upload your photo Vishesh Hirani
 2 reviews

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Opening hours


  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 09:00 - 17:30
  • Sunday: Closed

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