Jayson Russell

4.29/5 rating 96 reviews
  • 87% valuation accuracy
  • 86% recommend
  • 91% fee satisfaction
  • Russell Fraser
    Russell Fraser
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    Daniel Robinson
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    Huw Penson
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    Maria Accurso
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    Vishesh Hirani
Having been situated in Hendon for over 25 years we specialise in all aspects of residential sales, lettings and management and have established ourselves as one of the areas leading independant Estate Agencies

20 Parson Street
Hendon,London
Greater London
NW4 1QB
02082021111

 
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Aug 16,2017
Minithumbup
Russell Fraser
Russell Fraser
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Maria Accurso
By: 'Clare'
Aug 16,2017
1 people found
this helpful
We have had a very positive experience with staff at Jayson Russell over the years. They have always been quick to respond to any queries we have had and they worked effectively to give us advice and to find solutions to any issues. As their tenants, we always found them to be very approachable and reliable when we needed them, as well as courteous and professional. We would definitely recommend them to others in future!...
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Aug 14,2017
Minithumbup
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Daniel Robinson
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Vishesh Hirani
By: 'Serge'
Aug 14,2017
1 people found
this helpful
Nice staff and pro-active from the Hendon office helped me find a tenant quickly, so far no issues at all. Thank you Kind Regards...
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Aug 12,2017
Minithumbup
Russell Fraser
Russell Fraser
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Maria Accurso
By: 'Dkitchen'
Aug 12,2017
1 people found
this helpful
My brother and I rented a flat for 3 years through Jayson Russell and can honestly say we have nothing but good words to say about them. Whenever there was an issue at the flat they would have someone round to sort asap even if my brother and I were not in to let them in. At the end out tenancy they were quick to write a review on our behalf for our new landlord and did not try to con us out of any of our deposit which from experience I know landlords can try to do. Would definitely recommend...
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Agent were no issues at all
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Aug 02,2017
Minithumbup
Russell Fraser
Russell Fraser
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Daniel Robinson
By: 'Ammar'
Aug 02,2017
0 people found
this helpful
I've been with the agent for 2+ years. Extremely accommodating, fair and helpful. I was to move to another property, however the deal fell through and then I needed to extend the lease. Jayson Russell extended the lease on a per day basis, which other agents would not normally do. Superb service!...
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Comment on agent fees
Good.
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Jul 30,2017
Minithumbup
Russell Fraser
Russell Fraser
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Huw Penson
By: 'Ajantha'
Jul 30,2017
0 people found
this helpful
Jayson Russell was very helpful and time efficient during my first house hunting. They were professional and my tenancy was smooth and pleasant. I would definitely use them again for their services....
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Comment on agent fees
Reasonable
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Jul 24,2017
Minithumbup
Russell Fraser
Russell Fraser
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Daniel Robinson
By: 'Ashina'
Jul 24,2017
0 people found
this helpful
My husband and I used several other agents before but we found Jayson Russell very welcoming, friendly and extremely helpful. They are a professional team and were always available to answer any questions we might have had....
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N/A
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Jul 19,2017
Minithumbup
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Daniel Robinson
By: 'DW'
Jul 19,2017
0 people found
this helpful
Excellent estate agents, the best ones we've had whilst at uni. Dan is brilliant, he helped us sort out any queries with the landlord who was difficult at times. I would 100% use them again and highly recommend them....
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Good
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Jul 07,2017
Minithumbup
Russell Fraser
Russell Fraser
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Maria Accurso
By: 'Aviso Family'
Jul 07,2017
2 people found
this helpful
From the beginning until the end of our tenancy stay which spanned four years, the responsiveness and attention to detail of Jayson Russell Estate Agents is very commendable. Common tenancy issues were dealt with speedily as they are either one call or email away to resolve problems. This greatly spelled ease of mind and security, and turned our rental property into a haven of comfort for our family. We are very thankful for the service they have rendered....
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Jul 04,2017
Minithumbup
Russell Fraser
Russell Fraser
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Daniel Robinson
By: 'O Albayrak'
Jul 04,2017
1 people found
this helpful
I have had no issues with Jayson Russell during my tenancy of 1 year. they have been very helpful, polite and professional at all times. Dan in particular was very kind and looked after us. Russell is very professional and lovely as well. enjoyed my tenancy with them....
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Comment on agent fees
Agent fees could be a bit less but still okay I guess.
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Jun 02,2017
Minithumbup
Russell Fraser
Russell Fraser
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Daniel Robinson
By: 'Zainab'
Jun 02,2017
1 people found
this helpful
Russell & Dan were very communicative and efficient agents. One of the best dealings we've had with estate agents. They would follow through on their work and emailed all communication. Thank you!...
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Comment on agent fees
Both Russell & Dan were excellent to deal with and reasonable. Fees were competitive.
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Jun 01,2017
Minithumbup
Russell Fraser
Russell Fraser
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Vishesh Hirani
By: 'P.S'
Jun 01,2017
0 people found
this helpful
I am super happy with this agency. They were professional, helpful, and trustworthy. I honestly can't fault them in any way. I definitely recommend them....
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Comment on agent fees
good
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May 31,2017
Minithumbup
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Daniel Robinson
Russell Fraser
Russell Fraser
By: 'Michelle dean'
May 31,2017
2 people found
this helpful
Both Daniel and Russell are exceptional estate agents I am happy with their service over the two years Ive been with Jayson Russell , got my deposit back swiftly and can't thank them both enough, michelle (tenant)...
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Mar 14,2017
Minithumbup
Russell Fraser
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Maria Accurso
By: 'AliSH'
Mar 14,2017
1 people found
this helpful
I have lived for 3.5 years at a studio flat managed and let by Jayson Russell. Jayson Russell made my stay very convenient and enjoyable. They are very responsive, responsible, and helpful. Any maintenance issues were handled very quickly. All contract extension and descisions were handled smoothly and without any issues - I was always happy with the results. This was my experience throughout, and then also when I requested a contract break and was moving out, JR made the process extremely easy ...
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Feb 01,2017
Minithumbup
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Daniel Robinson
Russell Fraser
Russell Fraser
By: 'Claudete Weber Ntais'
Feb 01,2017
1 people found
this helpful
Jayson Russell was very helfpul not just the beginning, but throughout the whole period of the tenancy. I would definitely recommend the agency to a relative or a friend. Also, I would like to thank Daniel for being the first person who showed me around the flat and helped me get it....
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Nov 29,2016
Minithumbup
Russell Fraser
Russell Fraser
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Daniel Robinson
By: 'Natalia N'
Nov 29,2016
0 people found
this helpful
Great agency and great agents! No matter what was wrong they were always very helpful. It's been a great 2 years with them....
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Comment on agent fees
Good
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Oct 27,2016
Minithumbup
Russell Fraser
Russell Fraser
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Daniel Robinson
By: 'Anthony'
Oct 27,2016
0 people found
this helpful
They are a great agent. They were always helpful and knowledgeable. I would definitely recommend them to anyone looking to rent....
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Comment on agent fees
Good
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Oct 11,2016
Minithumbup
By: 'dd5'
Oct 11,2016
0 people found
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Jayson Russell have been a great agent to work with. The communal areas of the property where maintained and cleaned regularly. They where always ready to answer and act upon any concerns raised. Property repairs where done to a high standard. All useful information regarding the building, safety checks etc where communicated in advance via email which was useful. I would highly recommend Jayson Russell....
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Comment on agent fees
I think their fees are in line with standard for the area.
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Oct 07,2016
Minithumbup
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Daniel Robinson
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Maria Accurso
By: 'Kawthar'
Oct 07,2016
0 people found
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Agents are Helpful, easy to reach with fast responses! Overall i was happy with the studio flat and the agency....
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Oct 07,2016
Minithumbup
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Huw Penson
By: 'Antonina'
Oct 07,2016
0 people found
this helpful
Very pleased.. all professional staff to deal with.prompt to get things done. Respecting the agreemens of the contract of the letting...
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Comment on agent fees
Good
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Oct 06,2016
Minithumbup
By: 'Lia'
Oct 06,2016
0 people found
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They were prompt in responding to enquiries dealt with all the repairs required, such as repairing the windows, the electric boiler, changing the blinds. Was quite pleased with the repairs the electrician made and the handy man was skilled and fast....
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Sep 30,2016
Minithumbup
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Maria Accurso
By: 'Tunde'
Sep 30,2016
0 people found
this helpful
I had a fantastic 4years with this agency. They are very professional and knowledgeable. The treat their customers with respect. The landlord was also a pleasure to work with. I got my refund back to my satisfaction. I highly recommend this agency to anyone looking for peace. They are also very affordable....
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Comment on agent fees
Very good
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Sep 21,2016
Minithumbup
Russell Fraser
Russell Fraser
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Daniel Robinson
By: 'Louisa Pouli'
Sep 21,2016
0 people found
this helpful
Very helpful, prompt and reliable. If we ever had any problems, Jayson Russell's staff were always there to help. Also the staff were always very friendly....
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Comment on agent fees
Reasonable pricing for location.
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Sep 21,2016
Minithumbup
Russell Fraser
Russell Fraser
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Daniel Robinson
By: 'Charles'
Sep 21,2016
0 people found
this helpful
I had Jayson Russell as my agents for a 2 year period. I have to say I have no complaints with the quality of service I received. The team was always fair, open and helpful in their approach. They were always willing to listen and helpful whenever possible. My experience with them was positive from start to finish. I would definitely recommend them....
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Comment on agent fees
Good
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Sep 19,2016
Minithumbup
By: 'Chen'
Sep 19,2016
0 people found
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Good communication and friendly staff. Prompt to deal with inquiries and good negotiator between tenants and landlords. Had no trouble with the renting or anything troublesome....
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Comment on agent fees
Reasonable
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Sep 05,2016
Minithumbup
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Daniel Robinson
Russell Fraser
Russell Fraser
By: 'Inghild'
Sep 05,2016
0 people found
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Jayson Russell have been quick to sort out any issues we've had with the flat and been accommodating to us when things have been needed....
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Aug 31,2016
Minithumbup
Russell Fraser
Russell Fraser
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Daniel Robinson
By: 'Lloydwills'
Aug 31,2016
0 people found
this helpful
I was delighted with the professional service I received at Jayson Russell. Both Russell and Daniel were extremely helpful in any dealings that I had with the agency and they offered a friendly and efficient customer service. I have no reservations in recommending Jayson Russell to any prospective clients....
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Comment on agent fees
Agent's Fees were competitive and in-line with others in this sector.
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Aug 25,2016
Minithumbup
By: 'Emma'
Aug 25,2016
0 people found
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Agents have been very good, answered and solved any queries. Would recommend and would use again. Had no problems over the 2 years...
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Comment on agent fees
Deposit was high buy thankfully full deposit received back
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Aug 25,2016
Minithumbup
Russell Fraser
Russell Fraser
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Daniel Robinson
By: 'JD'
Aug 25,2016
0 people found
this helpful
They are very proactive, helpful and considerate when in comes to addressing any possible issues tenants may have with properties....
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Comment on agent fees
Reasonable fee.
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Aug 25,2016
Minithumbup
Russell Fraser
Russell Fraser
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Daniel Robinson
By: 'Grace Kelly'
Aug 25,2016
0 people found
this helpful
Jayson Russell is one of the best agency's I've had to endure so far. Any problems with the property and they'll get it sorted out for you, and they're willing to answer any questions you have. You don't feel like they're trying to rip you off at all, which is rare in London! If I was staying in the same area I'd definitely use them again....
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Comment on agent fees
Good
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Aug 23,2016
Minithumbdown
By: 'Ludi'
Aug 23,2016
0 people found
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Everyone started three years ago when we went to visit the flat with the agent without informing the previous tenants. We rung the bell, the tenants could not show us the flat in that moment but they told us to wait one hour. After showing our disappointment to the agent (Huw) the answer has been I do not care, If you do not want to see the flat do not worry. In that moment we should have walked away and change agency. Unfortunately, we loved the flat so we took it. We stayed there for two year...
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What agent could do to change your mind?
too expensive for literally, no service
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Comment on agent fees
too expensive for literally, no service
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By: Russell Fraser
Aug 25, 2016
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Ludavicka Thank you for your comments and giving us feedback, I would like to add that whilst you were good tenants for 3 years the flat was not left clean , and we actually gave you the chance to come back and clean the flat and you did take up the offer and you were NOT charged anything towards cleaning, even though the landlord still did have a cleaner , re-clean the flat after your further efforts as they were not adequate for the next tenants, the £50 charge (£16.66 between 3 tenan ...
Areas covered
  • NW4
  • Hendon
  • NW11
  • Finchley
  • NW9
  • Golders Green
  • N3
  • N12
  • NW7
  • HA8

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15 1 60 6 2 0 2 0 4 6
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Agent Fees

We charge fees in line with what is expected within the market and the property industry, however as we are a small independent branch we are able to scale a suitable package to almost any client.
Last updated at 11:40 AM 28/01/2016 by russell fraser

Complaints Procedure

In the unlikely event that a client has a specific complaint we, would ask for any details to be provided to our director Russell Fraser he will aim to address any issues within a matter of days .We are always available by phone, email or indeed we are happy to arrange to make an appointments to meet at our office so that we can resolve any concerns that our clients may have. We are aware that the clients are a very valuable asset to our company.
Last updated at 11:40 AM 28/01/2016 by russell fraser
Russell Fraser Russell Fraser
Director 51 reviews

About Russell No description set View full profile
Daniel Robinson - no image available Daniel Robinson
Freelance Consultant 41 reviews

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Huw Penson - upload your photo Huw Penson
 9 reviews

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Maria Accurso - upload your photo Maria Accurso
 7 reviews

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Vishesh Hirani - upload your photo Vishesh Hirani
 4 reviews

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Opening hours


  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 09:00 - 17:30
  • Sunday: Closed


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