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Jayson Russell

75 reviews
  • 4.2 /5 rating
  • 83% recommend
  • 90% fee satisfaction
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    Russell Fraser
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    Daniel Robinson
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    Huw Penson
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    Maria Accurso
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    Vishesh Hirani
Having been situated in Hendon for over 25 years we specialise in all aspects of residential sales, lettings and management and have established ourselves as one of the areas leading independant Estate Agencies

20 Parson Street
Hendon,London
Greater London
NW4 1QB
02082021111

 
Website not available

Properties for sale
Properties for rent
Not a transparent agent

Sep 21,2016
Minithumbup
By:
Sep 21,2016
0 people found
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Very helpful, prompt and reliable. If we ever had any problems, Jayson Russell's staff were always there to help. Also the staff were always very friendly....
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Comment on agent fees
Reasonable pricing for location.
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Sep 21,2016
Minithumbup
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Sep 21,2016
0 people found
this helpful
I had Jayson Russell as my agents for a 2 year period. I have to say I have no complaints with the quality of service I received. The team was always fair, open and helpful in their approach. They were always willing to listen and helpful whenever possible. My experience with them was positive from start to finish. I would definitely recommend them....
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Comment on agent fees
Good
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Sep 19,2016
Minithumbup
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Sep 19,2016
0 people found
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Good communication and friendly staff. Prompt to deal with inquiries and good negotiator between tenants and landlords. Had no trouble with the renting or anything troublesome....
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Comment on agent fees
Reasonable
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Sep 05,2016
Minithumbup
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Sep 05,2016
0 people found
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Jayson Russell have been quick to sort out any issues we've had with the flat and been accommodating to us when things have been needed....
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Aug 31,2016
Minithumbup
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Aug 31,2016
0 people found
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I was delighted with the professional service I received at Jayson Russell. Both Russell and Daniel were extremely helpful in any dealings that I had with the agency and they offered a friendly and efficient customer service. I have no reservations in recommending Jayson Russell to any prospective clients....
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Comment on agent fees
Agent's Fees were competitive and in-line with others in this sector.
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Aug 25,2016
Minithumbup
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Aug 25,2016
0 people found
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Agents have been very good, answered and solved any queries. Would recommend and would use again. Had no problems over the 2 years...
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Comment on agent fees
Deposit was high buy thankfully full deposit received back
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Aug 25,2016
Minithumbup
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Aug 25,2016
0 people found
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They are very proactive, helpful and considerate when in comes to addressing any possible issues tenants may have with properties....
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Comment on agent fees
Reasonable fee.
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Aug 25,2016
Minithumbup
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Aug 25,2016
0 people found
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Jayson Russell is one of the best agency's I've had to endure so far. Any problems with the property and they'll get it sorted out for you, and they're willing to answer any questions you have. You don't feel like they're trying to rip you off at all, which is rare in London! If I was staying in the same area I'd definitely use them again....
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Comment on agent fees
Good
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Aug 23,2016
Minithumbdown
By:
Aug 23,2016
0 people found
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Everyone started three years ago when we went to visit the flat with the agent without informing the previous tenants. We rung the bell, the tenants could not show us the flat in that moment but they told us to wait one hour. After showing our disappointment to the agent (Huw) the answer has been I do not care, If you do not want to see the flat do not worry. In that moment we should have walked away and change agency. Unfortunately, we loved the flat so we took it. We stayed there for two year...
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What agent could do to change your mind?
too expensive for literally, no service
Comment on agent fees
too expensive for literally, no service
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By: Russell Fraser
Aug 25, 2016
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Ludavicka Thank you for your comments and giving us feedback, I would like to add that whilst you were good tenants for 3 years the flat was not left clean , and we actually gave you the chance to come back and clean the flat and you did take up the offer and you were NOT charged anything towards cleaning, even though the landlord still did have a cleaner , re-clean the flat after your further efforts as they were not adequate for the next tenants, the £50 charge (£16.66 between 3 tenan....
Aug 05,2016
Minithumbup
By:
Aug 05,2016
0 people found
this helpful
We were very happy with them.Everything was fine. They are very helpfull and they can resolve any problem quickly....
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Comment on agent fees
Good.
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Jul 21,2016
Minithumbup
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Jul 21,2016
0 people found
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The whole process of renting and support was fantastic. Everyone at JR was so supportive and kind. My elderly mum had to rent a property at short notice and nothing was too much trouble. We had some maintenance problems with the property and there was always someone ready to help, even coming round to change light bulbs! The maintenance guys who came round were friendly and efficient. Thanks everyone for all your help....
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Jul 17,2016
Minithumbup
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Jul 17,2016
0 people found
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Jayson Russell was very helpful and straightforward with me as a tenant. I can recommend his and the agency service to any customers....
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Jul 08,2016
Minithumbup
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Jul 08,2016
0 people found
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During the 9 or so months the attitude of Dan has been very professional. In general the stay had no issues that needed attention but when they did, Dan and the rest of the team acted in a prompt and professional manner. Even when I needed to leave the flat early, breaking the lease, they did their upmost to get the place re let and where very reasonable regards the way they property was to be left for inspection....
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Jul 07,2016
Minithumbup
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Jul 07,2016
0 people found
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Made the process of renting stress-free from start to finish. Russell was efficient, responsive and understanding of our needs. Any minor issues that popped up were dealt with immediately. A pleasure to deal with- Thank you....
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Jul 06,2016
Minithumbup
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Jul 06,2016
0 people found
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Overall very good agents. I was happy with the service they have provided during my tenancy. Both of the staff were helpful....
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Comment on agent fees
good
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Jul 04,2016
Minithumbup
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Jul 04,2016
0 people found
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Russell provided a fantastic service, ensuring everything was completed on time, and refunding our deposit instantly. He ensured the process was very smooth....
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Jun 10,2016
Minithumbup
By:
Jun 10,2016
1 people found
this helpful
Russell was a pleasure to work with. He was always efficient, professional and always helpful. It was the first time I had rented a flat and been through the process and he made it stress free without any problems....
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Jun 07,2016
Minithumbup
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Jun 07,2016
0 people found
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We were on a tight schedule to secure a flat to let however we did have an interest in properties in Beaufort Park, Dan Robinson showed us around a few apartments in the area and had a great attitude in making sure that all of the flats catered to our needs. He was extremely friendly, which was beneficial in the process, as we wanted to be able to rent a property from someone we could easily work with. Would recommend....
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Comment on agent fees
No hidden fees, so good.
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May 09,2016
Minithumbup
By:
May 09,2016
1 people found
this helpful
When I first called the office I spoke to someone very helpful and then Daniel got in touch the next day. Daniel was very friendly and reassuring. Daniel has been helpful through every step of my first rental and that has been appreciated. When I met Russell he was very helpful too. Thanks a lot!...
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Comment on agent fees
N/A
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May 09,2016
Minithumbup
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May 09,2016
0 people found
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I have a very positive experience with Jayson and Russel estate agency . Russell was really helpful in all kind situation , he got back to me straight . During our tenancy if we had any issues they sorted out quickly ....
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Apr 26,2016
Minithumbup
By:
Apr 26,2016
1 people found
this helpful
The best agency we've ever had a pleasure to rent from. Very quick response to correspondence and very fast arrangements for sorting any faults or repairs with ever so satisfying results. Russell and Daniel are very understanding and considerate agents and very pleasant to deal with. We were very sorry to leave, but had to move due to expecting another baby and renting in London proved too challenging in comparison to property prices outside London....
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Comment on agent fees
Fees were very reasonable and in fact very low comparing to what other agencies charge
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Jan 25,2016
Minithumbup
By:
Jan 25,2016
3 people found
this helpful
Russel really did go the extra mile- He always responded to emails in a timely manner. Was always polite and respectful and even out of office hours during emergencies' was quick to respond to lend a hand. My deposit was returned much sooner than anticipated too. If you need to rent, Id highly recommend him and his team....
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Comment on agent fees
Very good
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Jan 11,2016
Minithumbup
By:
Jan 11,2016
0 people found
this helpful
Russell has been very helpful. During our (myself and my wife) stay in the property, all the time when we have had any problems we would contact Russell via email and the issue got resolved within 2 - 3 working days. Dan has been contacting me well in advance to let us know there will be potential tenants would come to visit the property after we gave our notice to leave the property....
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Comment on agent fees
Reasonable for London.
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Nov 05,2015
Minithumbup
By:
Nov 05,2015
2 people found
this helpful
Staffs at Jayson Russell are kind and helpful. I viewd a lot of properties with Huw and Vish, unfortunetely the move in time wasn't right for any of the properties viewed, but still, really appreciate their efforts and time. Thank you!...
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Nov 05,2015
Minithumbup
By:
Nov 05,2015
2 people found
this helpful
The agents I had spoken to where very knowledgeable of what they was talking about I will continue to use them in the future and do recommend them to everyone...
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Oct 27,2015
Minithumbup
By:
Oct 27,2015
0 people found
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From start to finish evertyhing was seemless and easy. Anytime I had questions or needed help I got responses very quick. When I was leaving the property Jayson Russell always gave me eaely notification of viewings and after I left the property the deposit was returned super fast. Fab agency :)...
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Oct 20,2015
Minithumbup
By:
Oct 20,2015
1 people found
this helpful
I was after a rental flat in Beaufort Park and found Jayson Russell. They offered me a lovely flat that just been built. I've had fantastic four years not only because I loved the flat but also because of Jayson Russell employees who have always been attentive, helpful, nice and efficient. Maria is honest and straight so you know where you stand in negotiations and Dan is always ready to assist and make everything in a move easier. I would highly recommend the team for a rental and although have...
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Oct 08,2015
Minithumbdown
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Oct 08,2015
0 people found
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Very rude. Dont ring you back and just accuse you of being a certain person. Don't waste your time....
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By: Russell Fraser
Oct 08, 2015
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Dear Sadira, Thank you for your review Our business as one of Hendon's leading agents thrives on relationships that we create with landlords and tenants and we very rarely have unhappy clients and I am therefore sorry to hear that you seem to be unhappy with us, I have tried to search our database under your name so that I can personally contact you to discuss what exactly it is that you are not happy with and whom you were dealing with. However there is no information on record ....
Oct 06,2015
Minithumbdown
By:
Oct 06,2015
0 people found
this helpful
I called and spoke to someone on Monday who said he would email me a list of the studios and 1 beds you had available he didn't. I called an hour later and I was assured I'd be sent the list. It's Wednesday and I still am yet to receive this email. I then called yesterday morning at 9:30 and no one for lettings was in the office, I spoke to a lady who said she uploaded all the properties to the website and expressed interest in the studio in Bunns lane which she told me was still available b...
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What agent could do to change your mind?
Be professional, be proactive, strive to give a good customer experience to everyone - not just the people you've already closed deals with
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By: Russell Fraser
Oct 08, 2015
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Dear Karina Thank you for your review I understand from speaking to Daniel whom you were dealing with that your review was actually placed in error and that you were in fact happy with the service that we provided and that you sent Daniel the following email:- From: Karina Oxxxx Sent: 02 October 2015 11:31 To: Daniel Robinson Subject: RE: Tenant enquiry from Karina Okonta via Zoopla Property Group Morning Dan, I viewed a flat last minute yesterday after texting you which I hav....
Oct 03,2015
Minithumbup
By:
Oct 03,2015
3 people found
this helpful
Hi.I'm very happy with the agency,we've been using it when we rent our first flat in Mill Hill 2 and a half years ago and they were brilliant then and during our stay there and now they didn't let us down with our second flat either...the same,a good team and always willing to help with all we needed!! Many thanks again to Jayson Russel team!!...
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Comment on agent fees
In my opinion the fees were fair and comparing with other agencies,we found it resonable!!
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Areas covered
  • NW4
  • Hendon
  • NW11
  • Finchley
  • NW9
  • Golders Green
  • N3
  • N12
  • NW7
  • HA8

NALS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 1 40 6 2 0 2 0 4 6
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Agent Fees

We charge fees in line with what is expected within the market and the property industry, however as we are a small independent branch we are able to scale a suitable package to almost any client.
Last updated at 11:40 AM 28/01/2016 by russell fraser

Complaints Procedure

In the unlikely event that a client has a specific complaint we, would ask for any details to be provided to our director Russell Fraser he will aim to address any issues within a matter of days .We are always available by phone, email or indeed we are happy to arrange to make an appointments to meet at our office so that we can resolve any concerns that our clients may have. We are aware that the clients are a very valuable asset to our company.
Last updated at 11:40 AM 28/01/2016 by russell fraser

Awards won by Jayson Russell

Individual Branch Awards

London, NW4 1QB

Russell Fraser - no image available Russell Fraser
Director 37 reviews

About Russell No description set View full profile
Daniel Robinson - no image available Daniel Robinson
Freelance Consultant 30 reviews

About Daniel No description set View full profile
Huw Penson - upload your photo Huw Penson
 7 reviews

About Huw No description set View full profile
Maria Accurso - upload your photo Maria Accurso
 1 reviews

About Maria No description set View full profile
Vishesh Hirani - upload your photo Vishesh Hirani
 2 reviews

About Vishesh No description set View full profile

Firm rankings


Overall

Estate agents

Letting agents


Opening hours


  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 19:00
  • Saturday: 09:00 - 17:30
  • Sunday: Closed

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