Jan Forster Estates
4.7/5, 1049 reviews
95% recommended
94% sales valuation accuracy
93% sales fee satisfaction
92% lettings valuation accuracy
88% lettings fee satisfaction



Property Features

No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 93% £26,000 £1,170,000
Lettings 92% 88% £295 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
256 8 275 22 251 7 194 5 21 10
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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NALS UKALA

“Utterly Appalling Service - Cowboys...”

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Jan 29,2024
Minithumbdown
By: 'Angry'
Jan 29,2024
2 people found
this helpful
This firm is utterly appalling, avoid them like the plague! I rented my property through them, I did not get the service I paid for in the terms & conditions of the contact. They made numerous administrative errors, that came at any addition cost to me ...
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“Dreadful company. They've treated my neighno......”

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Nov 16,2023
Minithumbdown
By: 'Gosforth'
Nov 16,2023
1 people found
this helpful
Dreadful company. They've treated my neighnours terribly; failed to get important repairs done, ignored instructions from Environmental Health and been rude and unhelpful. It also looks like they facilitated a revenge eviction since the family were served a Section 21 notice after they complained about the ...
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“AVOID LIKE THE PLAGUE...”

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Nov 16,2023
Minithumbdown
By: 'WhatYouDeserve'
Nov 16,2023
0 people found
this helpful
Left a household of 6 (including a baby) to live in damp and moldy conditions. 4 of the rooms unusable due to their condition. Children's toys damaged by the mold. Issued an eviction notice for 2 weeks before Christmas after Tennant submitted a complaint. AVOID this company like ...
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“Extremely poor service. Other tenants have de......”

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Nov 16,2023
Minithumbdown
By: 'FFBB'
Nov 16,2023
0 people found
this helpful
Extremely poor service. Other tenants have dealt with unsafe electrics and mould, and when they have complained to environmental health, they have been served with an eviction notice. Do not use!...
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“not a good letting agent. I dont have time to......”

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Jul 06,2023
Minithumbdown
By: '66JPW'
Jul 06,2023
1 people found
this helpful
not a good letting agent. I dont have time to share all the bad experiences. Just dont use them. A very basic expectations such as pick up the phone and provide a status, call back if they said they will call back, etc. will not ...
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“Disgraceful - We contacted Jan Foster regardi......”

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Jul 18,2022
Minithumbdown
By: 'graeme campbell'
Jul 18,2022
1 people found
this helpful
Disgraceful - We contacted Jan Foster regarding a new build on Bayfield, and we were told we were the first to show interest. We stated we were very interested, were cash buyers and asked for a viewing and was told by Jan Foster that they ...
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“Low Fell Office - High Quality Service ......”

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May 11,2022
Minithumbdown
Belle
By: 'Well-Supported FirstTime Buyers'
May 11,2022
0 people found
this helpful
Low Fell Office - High Quality Service We are part way through our buying of a property through Jan Foster and Belle and Karen and the rest of the team have bene extremely helpful, attentive and supportive. We are first time buyers and Jan Fosters ...
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“excellent team....”

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Mar 17,2021
Minithumbup
Lindsay
By: 'Brian'
Mar 17,2021
0 people found
this helpful
Found this estate agent worked hard during difficulties with the chain, eventually got moved and would like to thank Lindsay and her team for all their help during the difficult period of the sale....
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“Good communication and professional service. ......”

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Feb 18,2021
Minithumbup
By: 'WY'
Feb 18,2021
0 people found
this helpful
Good communication and professional service. I was happy with the way that they handled the sale and the whole process was remarkably smooth....
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“Poor estate agents. Myself and my partner Vie......”

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Feb 27,2020
Minithumbdown
By: 'D'
Feb 27,2020
4 people found
this helpful
Poor estate agents. Myself and my partner Viewed lots of houses with them,found one we wanted, put an offer in. Guy who was dealing with us didnt even call back to tell us our offer had been accepted, we had to call him. Not ...
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“Incompetent Agents...”

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Jan 28,2020
Minithumbdown
Madison
By: 'Caroline'
Jan 28,2020
6 people found
this helpful
Would not recommend. I arranged a viewing for a rental property and I arrived 5 minutes early. At the allotted time I phoned the number on the board to ask where the agent was. I was advised they would be on their way. After 10 minutes I ...
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“Rude and unprofessional....”

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Aug 10,2019
Minithumbdown
By: 'Amy'
Aug 10,2019
6 people found
this helpful
I decided not to continue to sell my property with Jan Forsters due to unprofessional conduct in both rudeness and feeling used by the company. Putting a sign outside my door when I hadnt agreed to sell and then trying to share some of the ...
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By: Ann Lee
Mar 27, 2021
View all comments (1)
They send people to view properties without even having their house on the market and accept offers from vendors who don't have funds, mortgage s in place, truly appalling ...

“Terrible Sevice...”

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Aug 07,2019
Minithumbdown
By: 'Marios'
Aug 07,2019
3 people found
this helpful
Trying to sell our property. Agent arrived and valued it and said would confirm everything in an email the following day. Almost a week later and still nothing from them. Sent email and left messages on his mobile and the office ...still nothing Appalling! Do ...
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“I am half way through my tenancy in a property ......”

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May 10,2019
Minithumbdown
By: 'Disappointed'
May 10,2019
4 people found
this helpful
I am half way through my tenancy in a property that I rented through Jan Forster Estates. I can honestly say that my experience from start to finish has been so so disappointing. The only reason I have not broken my contract with Jan Forster ...
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Comment on agent fees
What are these agency fees actually for? Cleaning the property, handling repairs, general up keep..? Well obviously not because I have experienced none of this. They half heartedly cleaned and repaired the property after I kicked up a fuss. Other than that It would appear that I spent hundreds of pounds on getting them to print out a shit quality version of my contract.
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“Occasionally Ryanairesque...”

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Mar 22,2019
Minithumbup
By: 'Intermittently'
Mar 22,2019
6 people found
this helpful
As a landlord I've used Jan Forster for a number of years now and on the whole the service is satisfactory but a few significant points give cause for concern, eg giving keys to a gas engineer to enter the home without telling the tenant. ...
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Comment on agent fees
Acceptable
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“Unprofessional, incompetent and over priced...”

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Nov 05,2018
Minithumbdown
Laura
By: 'Clientanon'
Nov 05,2018
0 people found
this helpful
These people do not do their jobs. My tenancy agreement had the wrong length of tenancy and the wrong landlord details. I was then told it was still legally binding. Absolute joke. Management is nonexistent and at a premium. Don't expect manner or a helpful ...
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Comment on agent fees
Bad
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“The worst letting agent I have dealt with...”

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May 03,2018
Minithumbdown
By: 'Very'
May 03,2018
0 people found
this helpful
Horrible, unprofessional and anal. This letting agency charges few hundred pounds for agency fee and do nothing. We wanted to move out before the end tenancy and were told this will cost extra. They never follow up with repairs when needed and were very disorganized. ...
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Comment on agent fees
Horrendous, high, unacceptable and I am actually still unsure why we paid
Was this helpful? Yes
By: Joanne Graham
May 03, 2018
View all comments (1)
Dear Customer, Firstly may I say that I am disappointed that you are dissatisfied with the service provided by Jan Forster Estates our service level is of paramount importance to us and we always endeavour to provide a high quality of service. Our Tenant Set Up Fees are displayed on our website for transparency and I apologise if you feel that these are too high however they are in-line with other agents in the area. With regards to any early termination of a tenancy, there is the landlo ...

“Do Not use! Bad service!...”

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Mar 30,2018
Minithumbdown
By: 'Diana1987'
Mar 30,2018
2 people found
this helpful
We had a very bad experience *, we wanted to rent a property and we paid £600 agency fees only, the form that had to be completed was ridiculous, they want so much information more then when you apply for a mortgage on the house, they also ...
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Comment on agent fees
Bad, very bad £600 fees
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“Do no use! Terrible service from start to finish! Moved ......”

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Mar 13,2018
Minithumbdown
By: '..'
Mar 13,2018
2 people found
this helpful
Do no use! Terrible service from start to finish! Moved in to a rental property and the employee couldn't leave the property quick enough upon handover. They ignore emails when you want something done or if something isn't right with the property. They try and ...
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Comment on agent fees
Terrible
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“Very poor service delivered. As the purchasers we are aware ......”

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Jan 15,2018
Minithumbdown
By: 'Mr'
Jan 15,2018
3 people found
this helpful
Very poor service delivered. As the purchasers we are aware the agent is to act for the vendor but we experienced a catalogue of mishaps from the branch manager being late for first viewing with no apology through to another mishap over keys upon completion. ...
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Comment on agent fees
NA - Purchaser
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“I sold my mother's house very quickly through Jan Forster. ......”

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Nov 24,2017
Minithumbup
By: 'Joy'
Nov 24,2017
0 people found
this helpful
I sold my mother's house very quickly through Jan Forster. I only requested a valuation with a view to putting up for sale. The valuation was carried out within 5 days of the request & the house was on the market the following week. It sold within ...
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Comment on agent fees
Agent & conveyancing fees seemed more than reasonable.
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“I can't believe how horrificly bad this company is. I ......”

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Sep 21,2017
Minithumbdown
By: 'Jane'
Sep 21,2017
3 people found
this helpful
I can't believe how horrificly bad this company is. I have had a leak for 6 months and they have sent the wrong tradesman round at least 6 TIMES. I eventually got the right man round who assured me he'd be back the week after to fix ...
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Comment on agent fees
Indifferent
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“Very helpful and professional. Would recommend to a any landlords....”

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Jun 22,2017
Minithumbup
By: 'SimonBA'
Jun 22,2017
0 people found
this helpful
Very helpful and professional. Would recommend to a any landlords....
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Comment on agent fees
good
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“Our recent decision to sell our home and move house ......”

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Jun 20,2017
Minithumbup
By: 'Shelly'
Jun 20,2017
0 people found
this helpful
Our recent decision to sell our home and move house has thrown a number of challenges and learning curves our way. From our first viewing of a property listed with Jan Forster, Joyce has offered us not only the advice we needed and daily updates ...
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“Really good service provided by Jan Forster agency. Agent Lucy ......”

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Jun 13,2017
Minithumbup
By: 'Anand'
Jun 13,2017
0 people found
this helpful
Really good service provided by Jan Forster agency. Agent Lucy Sinha is so helpful in nature. Got quick response for house related queries from Lucy....
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Comment on agent fees
Lucy Sinha is quick and alert agent. Really appreciable.
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“Lucy has been an absolute dream! Unfortunately I had to ......”

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Jun 10,2017
Minithumbup
By: 'Megan'
Jun 10,2017
0 people found
this helpful
Lucy has been an absolute dream! Unfortunately I had to try and terminate the rest of my tenancy due to my situation and from day one she has been so helpful! Any questions, or anything that has happened with the property she has been there ...
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“Georgia has been so helpful on my recent incident with ......”

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Jun 08,2017
Minithumbup
By: 'Patrick'
Jun 08,2017
0 people found
this helpful
Georgia has been so helpful on my recent incident with my property. She kept me well informed on the situation and assisted with my insurance claim process. Great service!...
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“We were very happy with the helpful & friendly staff (especially ......”

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Jun 08,2017
Minithumbup
By: 'Mr'
Jun 08,2017
0 people found
this helpful
We were very happy with the helpful & friendly staff (especially Sarah)who gave us encouragement at the start of our journey of buying our new home. Barbara helped to 'iron out' some niggling creases at the end of our journey, stepping in, hence, hurrying the ...
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Comment on agent fees
We think the agent's fees were at a fair price.
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“Lucy was both friendly and professional in her dealings with ......”

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Jun 05,2017
Minithumbup
By: 'Josh'
Jun 05,2017
0 people found
this helpful
Lucy was both friendly and professional in her dealings with me via e-mail - very speedy replies and addressed my queries head on....
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“Having never rented before Lucy helped us every step of ......”

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Jun 03,2017
Minithumbup
By: 'DebbieandMark'
Jun 03,2017
0 people found
this helpful
Having never rented before Lucy helped us every step of the way and kept us fully informed. Would highly recommend at one of the most stressful times in your life it's nice to have someone there that is helpful and does what she is going ...
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Comment on agent fees
Very high but so are they all. My one little thing is you had copies of our passports but still we had to pay extra for an imagration check. This should be included in the fee if nessary.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Contact your local branch for details.
Last updated at 2:02 PM 07/01/2016 by allAgents

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