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No description available.
Jan 19,2017
Minithumbup
By:
Jan 19,2017
Featured Review
0 people found
this helpful
The staff at Jan Forster Tynemouth made the sale of our house stress free. They worked around my partner and I working and were amazing from offer to completion....
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Jan 19,2017
Minithumbup
By:
Jan 19,2017
Featured Review
0 people found
this helpful
Excellent service received. Rachael was a pleasure to deal with, always friendly and helpful and she kept us up-to-date throughout the sale of our property....
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Jan 18,2017
Minithumbup
By:
Jan 18,2017
Featured Review
0 people found
this helpful
Jan Forster gained my services as their staff were professional, their prices are very reasonable and their communication is the best in the business. I had the pleasure of having Rachael Trick deal with my sale and I couldn't have been happier. Friendly, clear, honest and most importantly, she updated me when there was ANY sort of update with my house sale. This is what you want from your estate agent and I cannot recommend them highly enough. My house was up on the market within a week of m...
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Comment on agent fees
Very affordable in this day and age. Very happy with the fees I had to pay for the services I received.
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Jan 18,2017
Minithumbup
By:
Jan 18,2017
Featured Review
0 people found
this helpful
Very efficient professional service. We were kept regularly updated with progress. Ellie negotiated on our behalf to bring the sale to a satisfactory conclusion. The process of selling the house was made very easy....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 18,2017
Minithumbup
By:
Jan 18,2017
Featured Review
0 people found
this helpful
Jan Forster have helped us secure a speedy purchase of a property just where we wanted. They also provided a virtual viewing prior to our initial visit. Negotiations were very good and the whole transaction went very smoothly. Good job Ellie....
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Comment on agent fees
N/a
Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
this helpful
The services provided by Jody and Jan Forster is the best anyone who is looking to move can hope for. The thoroughness shown in this process is the main reason that I was able to move in before the Christmas holiday period. I could not thank them enough and would be happy to recommend Jan Forster to anyone looking to move....
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Jan 13,2017
Minithumbup
By:
Jan 13,2017
0 people found
this helpful
Jody and Gail were both very thorough and kept us in the loop all the way through the move process and managed to get everything finalised to move before Christmas. Would be happy to recommend both of them as well as Jan Forster to anyone looking to move....
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Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
Emma's service to us was above and beyond the call of professional duty. Nothing was too much trouble for her in arranging numerous visits for us to the property we eventually bought. She was throughout courteous and efficient, balanced effortlessly the interests of all those concerned, and - above all - successfully pursued with relentless energy the business of badgering to a pre-Christmas completion deadline the various parties involved in what was a complex and stressful insolvency purchase....
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Comment on agent fees
Not applicable
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Jan 10,2017
Minithumbup
By:
Jan 10,2017
0 people found
this helpful
Kirsty was a great help. Throughout the process, Kirsty kept me updated and and was very flexible to help ensure there we're no problems. Would certainly recommend Kirsty and this agency to others. Good work !...
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Comment on agent fees
Ok
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Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
From the initial contact with Alayna to the day we completed, she has been professional, courteous and helpful at all times. Her personal approach and willingness and ability to make a stressful process easier at every opportunity has been very much appreciated by both myself and my partner. Thanks Alayna ....
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Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
Very efficient and helpful ! kept me updated and sorted out problems very quickly. very happy for the service i received!...
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Comment on agent fees
ok
Was this helpful? Yes
Jan 06,2017
Minithumbup
By:
Jan 06,2017
0 people found
this helpful
We recently purchased a property on the market with Jan Forster. A year ago we also used this same office to sell a property. On both occasions Sarah and Sharon were exceedingly professional, knowledgeable and most helpful at all times. We felt they provided a most trust worthy and personal level of customer service. Keeping us updated and ensuring we always knew all the details. Excellent estate agents that we would recommend to others....
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Comment on agent fees
Reasonable, the going rate.
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Jan 03,2017
Minithumbup
By:
Jan 03,2017
0 people found
this helpful
Andy was very helpful throughout the process. He was knowledgeable and easy to discuss things with. Jan Forster kept me informed by text in advance of every viewing. The sale, once a buyer had been found, went through smoothly with his encouragement. I couldn't have really expected any more from an estate agent....
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Comment on agent fees
Fees as agreed with no extras
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Dec 18,2016
Minithumbup
By:
Dec 18,2016
0 people found
this helpful
From the outset I have been impressed with overall approach from the staff team, particularly around their level of experience and professionalism and tireless effort to achieve desired outcomes....
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Comment on agent fees
I found the fees to be fair.
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Dec 17,2016
Minithumbup
By:
Dec 17,2016
0 people found
this helpful
They were truly excellent and that is not something I say casually. They were very attentive, were very personable, always gave us sound, practical advice, were excellent communicators (one of the very best I have ever come across), were clear at all times and helped us through a very difficult, major time consuming, eventual non-buyer and then the final sale even when a last minute 'stunt' was pulled by the buyers....
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Comment on agent fees
Very reasonable and they earned every penny.
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Dec 15,2016
Minithumbup
By:
Dec 15,2016
0 people found
this helpful
Hi I would definitely recommend using Jan foster, Sarah was professional, helpful and nothing was ever to much trouble. We will definitely use them again in the future. From start to finish a great service...
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Comment on agent fees
Good
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Dec 15,2016
Minithumbup
By:
Dec 15,2016
0 people found
this helpful
Alayna was fantastic throughout the sale of our property. She dealt with the whole process from start to finish so we felt like she knew all the details and circumstances surrounding our sale. Alayna was very effective at giving advice about how to proceed but also allowed us time and space to make decisions. She always has a lovely friendly and approachable manner and we really did feel like we had the personal touch. We were very impressed....
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Comment on agent fees
Very fair
Was this helpful? Yes
Dec 15,2016
Minithumbup
By:
Dec 15,2016
0 people found
this helpful
I couldn't fault Sarah she was great! Very pleasant talk too and very understanding with various situations, she kept me updated with the progress of my purchase regularly, which was great. Sarah did not pressurise me, when there was problems with mortgages etc, Sarah was very understanding and liaised with me and the vendors and gave me more time which I was grateful....
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Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
this helpful
Purchased property from Jan Forster Tynemouth. Everything went smoothly, dealt with professionally and quickly. I would definitely use the estate agents again when I come to sell....
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Comment on agent fees
N/A.
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Dec 11,2016
Minithumbup
By:
Dec 11,2016
0 people found
this helpful
Eddie was a pleasure to work with on my purchase, any issues or concerns I had Eddie was very prompt and professional....
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Comment on agent fees
None
Was this helpful? Yes
Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
this helpful
I would like to thank both Rachael and Joyce for being so helpful during the whole process of sale through to completion. They were very personable and a joy to deal with....
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Comment on agent fees
Good value fee's
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Dec 08,2016
Minithumbup
By:
Dec 08,2016
0 people found
this helpful
I rang Jan Forster and spoke to Hannah Brown as I needed a copy of my tenancy agreement. Hannah asked me when I had moved into the property and advised me that the details had been archived and she would email them to me by the end of the week. I was more than happy with this, so was extremely delighted when she emailed me the tenancy agreement within the hour! Hannah was extremely professional and efficien and I couldn't ask for a better customer service....
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Comment on agent fees
N/A
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Dec 07,2016
Minithumbdown
By:
Dec 07,2016
0 people found
this helpful
We are still awaiting the copy of the contract that was promised from a tenancy that started in October. We cannot apply for our licence without it and as such are currently in breach of our leasehold. Having asked 3 times I have now given up (I have a newborn baby and this is why I paid you to do it). The staff in the whitley bay branch never helped me when I struggled with the door and my pram and the older man was always abrupt. Staff didn't talk to each other so I would get numerous p...
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Comment on agent fees
Expensive and not clearly explained what was covered in tenant finding service. all in the tiny print in legal terms but not in clear language - and we are not uneducated people.
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By: Joanne Graham
Dec 14, 2016
View all comments (1)
Firstly may I take this opportunity to apologise that you feel that our level of customer service has failed in this instance. Our customer service level is of paramount importance to us. If you could please contact me on my e-mail address of joanne.graham@janforsterestates.com and let me know further details of your property, then I will be only too happy to help you with any requests, queries or issues that you may still have. Kind regards Joanne Graham....
Dec 06,2016
Minithumbup
By:
Dec 06,2016
0 people found
this helpful
excellent professional, answered all my queries, was very quick in the responses, understood my rental property requirements, showed me 2 properties close to my work place which is what I wanted..I am a happy tenant now.....
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Dec 06,2016
Minithumbup
By:
Dec 06,2016
0 people found
this helpful
100% satisfaction from start to finish. Property was sold extremely fast with lots of viewings. Kept me informed on the progress. Would highly recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 03,2016
Minithumbup
By:
Dec 03,2016
0 people found
this helpful
We found that Ellie and all the other team members we dealt with provided an excellent service. Ellie particularly provided a fast, efficient and very friendly service throughout the process, always responding to any query very promptly, and also going the extra mile when needed. Ellie, and indeed all the team members efforts were very much appreciated by us both....
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Comment on agent fees
We felt the fees were justified by the service we received from the Tynemouth branch
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
My wife and I were moving from Morpeth to Tynemouth for work reasons.From entering the branch through to completion,Rachael could not have been any more helpful and without her intervention during difficulties with our chain,we would probably not have got the house we wanted....
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Comment on agent fees
N/A
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
We went in and spoke to the guys in the whitley bay office after going with another agent for 6 months and wasting our time, the were proactive and on the ball, we now have our property sold and would recommend them to any of our friends and family, good job guys many thanks....
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Comment on agent fees
Ok but as normal we would have liked it cheaper.
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
I have dealt with many letting agencies before and several during this recent bout of flat-hunting. I can wholeheartedly say that my experience with Kirsty, Gemma and all the team at Jan Forster Estates has been by far the best. From the beginning of our interactions I was impressed by their professionalism, friendliness and attention to detail. The whole process was dealt with in an ideal way. I would have no hesitation on recommending this agency on the basis of quality and service....
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Comment on agent fees
The fees are higher than other agencies and to some extent this was offputting. However, the level of service was definitely superior.
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Hannah and Laura are the most helpful professionals I have meet while renting the properties. They solved all the issues without any delay. They are really on the ball....
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Comment on agent fees
good
Was this helpful? Yes
Nov 27,2016
Minithumbup
By:
Nov 27,2016
0 people found
this helpful
Hannah is fantastic and have been very helpful in sorting out our property. Thank you Hannah for your help and going the extra mile for us!...
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Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
Hannah was prompt, efficient and friendly. The service was excellent, providing all the information I needed to get things done....
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Comment on agent fees
I think the £300 I paid was reasonable.
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
We have rented out our bedsit through Jan Fosters this last year. The first tenant was found within 3 hours of the property going on the rental market. He recently handed in his notice and the property again was let quickly with only 7 days of it being vacant between tenants. Communication is prompt and friendly. I would definitely recommend them to other landlords looking for a speedy and professional service....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Top service from Hannah Brown. I like the efficient service and communication from Hannah. The rates are reasonable and nothing is too much trouble. Top marks, thank you!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
I am amazed at the high level of service I have received from the staff at Jan Forster (Heaton Branch). Jan Forster estate agents booked in 4 viewings within the first 24 hours of viewing our property. One of the viewings was successful and we now have tenants for the next 12 months. Russ Mould was very quick to view and price the property and market it on the website. Jen Hutchins kept us informed regarding the bookings and provided detailed feedback asap. The service was very professional an...
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Comment on agent fees
The fee's are good for the level of service provided.
Was this helpful? Yes

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From Landlords From Tenants From Vendors From Buyers Other
227 5 249 13 230 6 176 2 19 3

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Agent Fees

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Last updated at 2:02 PM 07/01/2016 by allAgents

Complaints Procedure

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Last updated at 2:02 PM 07/01/2016 by allAgents

Awards won by Jan Forster Estates

Individual Branch Awards

Gateshead, NE9 6BP

Newcastle upon Tyne, NE12 9AD

Newcastle upon Tyne, NE3 5NJ

Tynemouth, NE30 4RG

Whitley Bay, NE26 2TH

Newcastle upon Tyne, NE3 5TT

Newcastle upon Tyne, NE7 7DU

Newcastle upon Tyne, NE3 1HE

Firm rankings



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26a Station Road North, Newcastle upon Tyne NE12 9AD
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29 Princes Road, Brunton Park, Newcastle upon Tyne NE3 5TT
(71)
High Heaton
159 Benton Road, Newcastle upon Tyne NE7 7DU
(180)
show all branches (8)
Low Fell
478 Durham Road, Gateshead NE9 6BP
(93)
Newcastle
201 High Street, Newcastle upon Tyne NE3 1HE
(50)
Property Management Centre
55 Polwarth Drive, Brunton Park, Newcastle upon Tyne NE3 5NJ
(206)
Tynemouth
10 Front Street, Tynemouth NE30 4RG
(195)
Whitley Bay
70 Park View, Whitley Bay NE26 2TH
(104)

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