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“ The worst letting agent I have dealt with... ”

May 03,2018
Minithumbdown
By: 'Very unsutisfied tenant'
May 03,2018
0 people found
this helpful
Horrible, unprofessional and anal. This letting agency charges few hundred pounds for agency fee and do nothing. We wanted to move out before the end tenancy and were told this will cost extra. They never follow up with repairs when needed and were very disorganized. ...
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Comment on agent fees
Horrendous, high, unacceptable and I am actually still unsure why we paid
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By: Joanne Graham
May 03, 2018
View all comments (1)
Dear Customer, Firstly may I say that I am disappointed that you are dissatisfied with the service provided by Jan Forster Estates our service level is of paramount importance to us and we always endeavour to provide a high quality of service. Our Tenant Set Up Fees are displayed on our website for transparency and I apologise if you feel that these are too high however they are in-line with other agents in the area. With regards to any early termination of a tenancy, there is the landlo ...

“ Do Not use! Bad service!... ”

Mar 30,2018
Minithumbdown
By: 'Diana1987'
Mar 30,2018
0 people found
this helpful
We had a very bad experience *, we wanted to rent a property and we paid £600 agency fees only, the form that had to be completed was ridiculous, they want so much information more then when you apply for a mortgage on the house, they also ...
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Comment on agent fees
Bad, very bad £600 fees
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Mar 13,2018
Minithumbdown
By: '..'
Mar 13,2018
2 people found
this helpful
Do no use! Terrible service from start to finish! Moved in to a rental property and the employee couldn't leave the property quick enough upon handover. They ignore emails when you want something done or if something isn't right with the property. They ...
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Comment on agent fees
Terrible
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Jan 15,2018
Minithumbdown
By: 'Mr & Mrs Shiels'
Jan 15,2018
2 people found
this helpful
Very poor service delivered. As the purchasers we are aware the agent is to act for the vendor but we experienced a catalogue of mishaps from the branch manager being late for first viewing with no apology through to another mishap over keys upon completion. ...
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Comment on agent fees
NA - Purchaser
Was this helpful? Yes
Nov 24,2017
Minithumbup
By: 'Joy Turner'
Nov 24,2017
0 people found
this helpful
I sold my mother's house very quickly through Jan Forster. I only requested a valuation with a view to putting up for sale. The valuation was carried out within 5 days of the request & the house was on the market the following week. It ...
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Comment on agent fees
Agent & conveyancing fees seemed more than reasonable.
Was this helpful? Yes
Sep 21,2017
Minithumbdown
By: 'Jane'
Sep 21,2017
2 people found
this helpful
I can't believe how horrificly bad this company is. I have had a leak for 6 months and they have sent the wrong tradesman round at least 6 TIMES. I eventually got the right man round who assured me he'd be back the week after to fix ...
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Comment on agent fees
Indifferent
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Jun 22,2017
Minithumbup
By: 'SimonBA'
Jun 22,2017
0 people found
this helpful
Very helpful and professional. Would recommend to a any landlords....
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Comment on agent fees
good
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Jun 20,2017
Minithumbup
By: 'Shelly'
Jun 20,2017
0 people found
this helpful
Our recent decision to sell our home and move house has thrown a number of challenges and learning curves our way. From our first viewing of a property listed with Jan Forster, Joyce has offered us not only the advice we needed and daily updates ...
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Was this helpful? Yes
Jun 13,2017
Minithumbup
By: 'Anand Wani'
Jun 13,2017
0 people found
this helpful
Really good service provided by Jan Forster agency. Agent Lucy Sinha is so helpful in nature. Got quick response for house related queries from Lucy....
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Comment on agent fees
Lucy Sinha is quick and alert agent. Really appreciable.
Was this helpful? Yes
Jun 10,2017
Minithumbup
By: 'Megan'
Jun 10,2017
0 people found
this helpful
Lucy has been an absolute dream! Unfortunately I had to try and terminate the rest of my tenancy due to my situation and from day one she has been so helpful! Any questions, or anything that has happened with the property she has been there ...
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Was this helpful? Yes
Jun 08,2017
Minithumbup
By: 'Patrick'
Jun 08,2017
0 people found
this helpful
Georgia has been so helpful on my recent incident with my property. She kept me well informed on the situation and assisted with my insurance claim process. Great service!...
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Jun 08,2017
Minithumbup
By: 'Mr & Mrs C.'
Jun 08,2017
0 people found
this helpful
We were very happy with the helpful & friendly staff (especially Sarah)who gave us encouragement at the start of our journey of buying our new home. Barbara helped to 'iron out' some niggling creases at the end of our journey, stepping in, hence, hurrying ...
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Comment on agent fees
We think the agent's fees were at a fair price.
Was this helpful? Yes
Jun 05,2017
Minithumbup
By: 'Josh'
Jun 05,2017
0 people found
this helpful
Lucy was both friendly and professional in her dealings with me via e-mail - very speedy replies and addressed my queries head on....
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Was this helpful? Yes
Jun 03,2017
Minithumbup
By: 'DebbieandMark'
Jun 03,2017
0 people found
this helpful
Having never rented before Lucy helped us every step of the way and kept us fully informed. Would highly recommend at one of the most stressful times in your life it's nice to have someone there that is helpful and does what she is going ...
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Comment on agent fees
Very high but so are they all. My one little thing is you had copies of our passports but still we had to pay extra for an imagration check. This should be included in the fee if nessary.
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Jun 02,2017
Minithumbup
By: 'Harveysandu'
Jun 02,2017
0 people found
this helpful
Perfect attitude, great help, fantastic member of staff. Brooke was very knowledgeable, and always returned calls quickly. Will definitely recommend the agency in the future....
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May 31,2017
Minithumbup
By: 'Paige Potts'
May 31,2017
0 people found
this helpful
Rachael was amazing throughout the whole process! Responded to all my queries very quickly and made the process as easy as first time buying can get! - Couldn't fault...
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Was this helpful? Yes
May 30,2017
Minithumbup
By: 'Andrew Smeaton'
May 30,2017
0 people found
this helpful
Despite some speed bumps along the way Anna handled the situation well and got the tenancy application through quickly. She was very polite and I always had fast responses to my emails/phone calls. Would certainly recommend....
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Comment on agent fees
No one likes fees.
Was this helpful? Yes
May 30,2017
Minithumbup
By: 'Emma'
May 30,2017
1 people found
this helpful
Brooke has been exceptionally helpful from start to finish during my tenant find process. She was always incredibly prompt to response to any queries and always went above and beyond to assist with my queries....
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Comment on agent fees
Very reasonable for the service received.
Was this helpful? Yes
May 27,2017
Minithumbup
By: 'Jules A'
May 27,2017
0 people found
this helpful
Russ responded very quickly to emails and was always very helpful and honest. All work from JF has been completed to a very high standard - eg: inventory etc and I would recommend to others....
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Comment on agent fees
The intial search fees are quite high although I understand these are a one off reducing down when a second tenant is found for the same property.
Was this helpful? Yes
May 26,2017
Minithumbup
By: 'Mr Raymond Finn'
May 26,2017
0 people found
this helpful
Kurt and Emma have helped me through what has been a very difficult sale. Nothing has been too much trouble for them and they have gone above and beyond what could possibly expected from an estate agent. I called in after visiting a number of ...
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Comment on agent fees
worth every penny.
Was this helpful? Yes
May 25,2017
Minithumbup
By: 'Ingrid'
May 25,2017
0 people found
this helpful
Brooke is a great assett to Jan Forster - she is pleasant, friendly, very efficient and articulate. She folllows up emails with phone calls and has been very helpful as a new staff member and our designated administrator with regard to letting our house. Many ...
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Comment on agent fees
good
Was this helpful? Yes
May 25,2017
Minithumbup
By: 'Jordan'
May 25,2017
0 people found
this helpful
Joanne is extremely friendly; kind and courteous and has went the extra mile with an out of hours maintainance query, and been more than helpful every step the way. Brilliant service!...
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May 23,2017
Minithumbup
By: 'Chris'
May 23,2017
0 people found
this helpful
Professional and quality service from the start, Lucy was so helpful, genuine and kept us informed throughout the full process. Communication was excellent. I would 100% recommend Jan Forster. Thanks again to Lucy and the team!...
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Comment on agent fees
Good
Was this helpful? Yes
May 19,2017
Minithumbup
By: 'Matthew'
May 19,2017
0 people found
this helpful
Would recommend Jan Forster Estate agents, recently purchased a property through them with no issues. Prompt and professional responses and very helpful throughout the entire process. Special thanks for Rachael who was great on completion day....
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Was this helpful? Yes
May 19,2017
Minithumbdown
By: 'Joseph Maving'
May 19,2017
0 people found
this helpful
Very friendly and kept in touch, was quick to update and even managed to get my move in date moved forwards, been a huge help in a normally stressful period...
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Comment on agent fees
Compared to other Estate Agents the admin fee is a bit steep, however the service provided was top rate
Was this helpful? Yes
May 19,2017
Minithumbup
By: 'NicRobertson'
May 19,2017
0 people found
this helpful
Georgia has provided an excellent service managing my rental property, in particular efficiently sorting out complex maintenance requests from the tenants. Highly recommended....
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May 19,2017
Minithumbup
By: 'JohnG'
May 19,2017
0 people found
this helpful
Now we have completed our move back to the homeland after 42 years down south I would just like to thank you and all the others at Jan Forster Estates in making our experience such a smooth and easy process. You have dealt with everything in ...
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Was this helpful? Yes
May 18,2017
Minithumbup
By: 'Kate Langers'
May 18,2017
0 people found
this helpful
Eddie was very helpful in keeping us up to date with how the purchase was progressing. I've used Jan Forster in the past to sell my flat and were very helpful and proactive then as well. I wouldn't hesitate in recommending Jan Forster to anyone ...
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Was this helpful? Yes
May 18,2017
Minithumbup
By: 'Chris'
May 18,2017
0 people found
this helpful
Efficient and effective, great service by all involved. Kept me informed throughout from potential viewings, feedback and offers in a friendly manner and nothing was ever to much trouble....
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Comment on agent fees
Average
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May 17,2017
Minithumbup
By: 'Nicki'
May 17,2017
0 people found
this helpful
Kirsty has been very efficient at managing the let of our property. She has dealt with issues quickly, being very thorough and clear with both written and verbal communication. She is very polite and helpful and has been able to answer almost all of our ...
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Comment on agent fees
Fees seem fair in a competitive market. What we did like was that the pricing structure was very clear from the start with no hidden extras unlike some other Estate Agents that we spoke to.
Was this helpful? Yes

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Agent Fees

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Last updated at 2:02 PM 07/01/2016 by allAgents

Complaints Procedure

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Last updated at 2:02 PM 07/01/2016 by allAgents

Awards won by Jan Forster Estates

Individual Branch Awards

Newcastle upon Tyne, NE7

Tynemouth, NE30

Whitley Bay, NE26

Newcastle upon Tyne, NE3

Newcastle upon Tyne, NE12

Gateshead, NE9

Newcastle upon Tyne, NE3

Newcastle upon Tyne, NE3


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