James Dean
4/5, 126 reviews
79% recommended
100% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
80% lettings fee satisfaction
James Dean is fully independent and has highly trained and motivated staff with a passion for property and high customer service standards. show more James Dean is fully independent and has highly trained and motivated staff with a passion for property and high customer service standards.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £155,000 £792,000
Lettings 92% 80% £650 £2,450
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
32 8 31 12 22 0 14 4 1 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Andrew at James Dean Estate Agents Reigate wa......”

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Oct 15,2019
Minithumbup
By: 'George Starling'
Oct 15,2019
0 people found
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Andrew at James Dean Estate Agents Reigate was very responsive and helpful throughout the whole process from start to finish. We would highly recommend....
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“Genuinely unpleasant to deal with...”

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Aug 29,2019
Minithumbdown
By: 'Horley1'
Aug 29,2019
0 people found
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Genuinely unpleasant to deal with. Ignore emails and phone calls and go back on previously stated policies at will. Only redeeming feature is day to day property admin is done through the landlord who is honestly great. However, I would never again come to James ...
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“Very poor lettings experience - avoid!...”

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May 12,2019
Minithumbdown
By: 'Reigate 1'
May 12,2019
0 people found
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Extremely disappointing experience with their lettings team. Poor, rude and occasionally threatening communication, have since found out that we were being told different things to what the tenants were reporting. Could never get straight answers from them. Often statements were incorrect, so we couldn't trust ...
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“Life saver...”

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Mar 14,2019
Minithumbup
By: 'Jessica'
Mar 14,2019
0 people found
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I just wanted to say how incredible James Dean, but especially Chantelle, was with us finding, securing and moving us in to our new property. From day one Chantelle stayed in constant contact with us answering any questions we had (which were a lot as ...
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“Efficient service...”

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Mar 11,2019
Minithumbup
By: 'Victoria'
Mar 11,2019
0 people found
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We recently Let a property through James Dean, Horley the process was efficiently managed by Chantelle. We were kept fully informed of the progress and it was a seamless move....
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“Excellent service...”

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Feb 18,2019
Minithumbup
By: 'Abbie'
Feb 18,2019
0 people found
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We had previously had a bad experience with Choices. However it was a totally different experience here, Chantelle was excellent....
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Comment on agent fees
Reasonable
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“First class service from James Dean...”

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Jan 21,2019
Minithumbup
By: 'Trevor & Alan'
Jan 21,2019
1 people found
this helpful
We were very pleased by the service provided by James Dean however, we feel we should highlight the excellent customer service provided by Robert Bailey. We feel that Robert exceeded all our expectations throughout the entire process and was instrumental in securing our dream retirement ...
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Comment on agent fees
We found the fees to be very competitive for such an excellent service.
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“Let Down Again by James Dean...”

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Dec 19,2018
Minithumbdown
By: 'Furious & Fed Up Landlord'
Dec 19,2018
0 people found
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Have been let down again by James Dean for their mis-management of my SECOND set of tenants in my flat in Reigate. They are just not taking care of my flat & allowing my new tenants to cause further damage. Cost me more in damage than ...
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Comment on agent fees
For what it has cost me, fees could have been reduced more.
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“Mismanagement of my flat...”

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May 14,2018
Minithumbdown
By: 'Let down Landlord'
May 14,2018
0 people found
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While under full managmemt, James Dean allowed my flat to be trashed by my tenants, property damaged, carpets ruined and padlock out on bedroom without permission. Place was a pigsty and not recognizable from the high stand it was in when tenants first moved in. ...
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Comment on agent fees
Looking at this now, I was conned for their mismanagement and very let down.
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“Thank you so so much!...”

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Apr 30,2018
Minithumbup
By: 'Miss Harvey'
Apr 30,2018
0 people found
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I couldn't recommend James Dean enough. We have received such excellent service - Sadie especially was always so professional, friendly and extremely helpful and has made the process of buying our first property a very calm and enjoyable one, so thank you!!...
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“Unfair Business Practices...”

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Apr 18,2018
Minithumbdown
By: 'Unhappy Tenant!'
Apr 18,2018
2 people found
this helpful
Great service when I moved in but as soon as I gave notice and made a complaint it became clear they were not interesed. Complained about potentially unfair contract terms and business practices and the response was to point out I'd signed the contract, never ...
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“5 star service...”

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Apr 13,2018
Minithumbup
By: 'Paul & Zeta'
Apr 13,2018
0 people found
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James Dean were unlike other estate agents used previously, as they really do work for the customer. This was especially true of Sadie who handled our sale and purchase; she was honest and efficient, nothing was too much trouble for her and would always look ...
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Comment on agent fees
Competitive fees
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“First class service...”

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Apr 13,2018
Minithumbup
By: 'David & Hilary'
Apr 13,2018
0 people found
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Always punctual and polite. Answered any questions we asked and told us information we did'nt know. Was always ready to let us take another viewing if we required it....
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Comment on agent fees
Does not apply as we were buying.
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“From start to finish we received a really professional service. ......”

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Feb 12,2018
Minithumbup
By: 'Happy pair.'
Feb 12,2018
3 people found
this helpful
From start to finish we received a really professional service. Our situation was turning out to be a bit of a nightmare for us but Rob could see our situation a did everything possible to make our life much easier. He and his team were ...
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Comment on agent fees
Reasonably priced.
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“We put our property on the market in mid-2016. At ......”

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Feb 12,2018
Minithumbup
By: 'Jon & Janine'
Feb 12,2018
4 people found
this helpful
We put our property on the market in mid-2016. At the time the Property Market was not exactly buoyant! But we had found a house that we wanted to buy, so a sale of our house was essential. At the time, we obtained quotations from ...
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Comment on agent fees
James Deans Fees were highly competitive
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“The agents were always very approachable and understanding. We were ......”

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Jan 29,2018
Minithumbup
By: 'Tom'
Jan 29,2018
0 people found
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The agents were always very approachable and understanding. We were first time buyers and they helped us through the process nicely. They did make a few mistakes with information given to us regarding the purchase and also made a mistake with the initial offer we ...
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“We have just sold my Dads flat with this agent ......”

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Jan 19,2018
Minithumbup
By: 'Carole'
Jan 19,2018
0 people found
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We have just sold my Dads flat with this agent and dealt with Andrew who couldn't have been more helpful what an asset to the branch, replied always to emails not like solicitors !! nothing was too much trouble so a massive thank you....
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Comment on agent fees
good fees
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“JamesDean were fantastic. They had a professional but approachable attitude ......”

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Jan 11,2018
Minithumbup
By: 'Varun'
Jan 11,2018
0 people found
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JamesDean were fantastic. They had a professional but approachable attitude towards my house sale. Sadie in particular was very proactive, and took the initiative to help move things along and a good pace. Responses to emails were lightening fast, and everything was addressed promptly. I'd ...
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“Disgrace of a place!Moved into our rented property and ......”

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Jan 10,2018
Minithumbdown
By: 'Tenant365'
Jan 10,2018
1 people found
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Disgrace of a place! Moved into our rented property and had to call up the office to pay our rent as they hadn't set up a direct debit. Each time we were charged to use the card machine! Reported a leak in our kitchen which ...
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Comment on agent fees
Bad
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“Buying a second property seemed like a daunting prospect. However, ......”

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Dec 20,2017
Minithumbup
By: 'Patricia'
Dec 20,2017
1 people found
this helpful
Buying a second property seemed like a daunting prospect. However, I cannot fault James Dean Estate Agents in Horley, particularly the professionalism and courtesy of Marcus Pollett. Marcus walked me through the process and the attention to detail and prompt response to emails has been ...
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Comment on agent fees
Management fees are good
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“We have had a good experience with James Dean over ......”

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Nov 03,2017
Minithumbup
By: 'Jason'
Nov 03,2017
0 people found
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We have had a good experience with James Dean over the past 18 months but would like to call out Marcus specifically as his dedication, professionalism and customer service is brilliant. Whenever we have an issue, I know I can rely on Marcus to help resolve. ...
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Comment on agent fees
ok
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“We would like to say a massive thank you to ......”

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Oct 26,2017
Minithumbup
By: 'Emma'
Oct 26,2017
0 people found
this helpful
We would like to say a massive thank you to James Dean, and especially to Marcus, who from day one has given excellent service. He was approachable, friendly, reliable and extremely helpful, even after moving in he continues to help if a problem arises. First ...
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Comment on agent fees
Fees were a very reasonable price.
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“Marcus was involved in selling me a flat in Horley. ......”

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Oct 26,2017
Minithumbup
By: 'Dr Pauline Palmer'
Oct 26,2017
0 people found
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Marcus was involved in selling me a flat in Horley. He was proactive over issues, wholly professional and attentive to my needs during the process. I cannot fault his help throughout the whole transaction remaining an effective and constant liaison between the Site Developer and ...
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Comment on agent fees
Fees appeared to be negotiable but I did not find them excessive.
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“I originally signed up for a flat in Horley but ......”

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Oct 12,2017
Minithumbup
By: 'Claire'
Oct 12,2017
0 people found
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I originally signed up for a flat in Horley but it fell through due to the current tennant extending her contract last minuet , I was due to move in , in a weeks time ! Chantelle found me a new place on the spot , now I love ...
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Comment on agent fees
Normal
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“Jamesdean have been managing my properties to let for many ......”

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Oct 12,2017
Minithumbup
By: 'Reigate landlords'
Oct 12,2017
0 people found
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Jamesdean have been managing my properties to let for many years,I would not choose to use another agency as I appreciate the good service & individual attention each property receives, always dealing promptly with any issues and rarely empty between lets...
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Comment on agent fees
Average fees
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“I would very much recommend James Dean in Horley for ......”

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Oct 11,2017
Minithumbup
By: 'Wendy May'
Oct 11,2017
1 people found
this helpful
I would very much recommend James Dean in Horley for an extremely easy.fast and efficient move. We dealt mostly with Chantelle Anderson who was so helpful at every stage and a lovely person too. Definitely would use them again....
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Comment on agent fees
I would say average for Horley
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“We met Dean and Adam on 19 September following a letter ......”

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Sep 28,2017
Minithumbup
By: 'Bryan'
Sep 28,2017
1 people found
this helpful
We met Dean and Adam on 19 September following a letter received from them inviting us to challenge them to sell our house in two weeks! We had been let down by a previous buyer and had no great response from our two Agents, despite a ...
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Comment on agent fees
We had a very reasonable deal, below that what I expected.
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“Definitely would not recommend renting the property through these guys. ......”

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Aug 31,2017
Minithumbup
By: 'Anies Khan'
Aug 31,2017
3 people found
this helpful
Definitely would not recommend renting the property through these guys. They only bat for the landlord and do not care about tenants....
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“When mum moved in July we dealt with James Dean ......”

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Aug 29,2017
Minithumbup
By: 'Rob'
Aug 29,2017
3 people found
this helpful
When mum moved in July we dealt with James Dean for the house mum purchased .. Rob Bailey was amazing and informed us of every step of the move . I would with confidence recommend James Dean . Rob went out of his way to make sure we ...
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Comment on agent fees
Good
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“Having moved many times, I have dealt with numerous agents ......”

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Aug 18,2017
Minithumbup
By: 'Corinne Janes'
Aug 18,2017
3 people found
this helpful
Having moved many times, I have dealt with numerous agents on both the selling and buying front. I cannot stress enough the 1st class service I received from James Dean. From the day of viewing to completion I felt I was given a personal service ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 9:12 AM 29/02/2016 by James Honeycutt

Awards won by James Dean

Individual Branch Awards

Horley, RH6


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