James Dean is fully independent and has highly trained and motivated staff with a passion for property and high customer service standards.
James Dean

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Properties for Sale
Properties to Rent

“Mismanagement of my flat...”

May 14,2018
Minithumbdown
By: 'Let down Landlord'
May 14,2018
0 people found
this helpful
While under full managmemt, James Dean allowed my flat to be trashed by my tenants, property damaged, carpets ruined and padlock out on bedroom without permission. Place was a pigsty and not recognizable from the high stand it was in when tenants first moved in. ...
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Comment on agent fees
Looking at this now, I was conned for their mismanagement and very let down.
Was this helpful? Yes

“Thank you so so much!...”

Apr 30,2018
Minithumbup
By: 'Miss Harvey'
Apr 30,2018
0 people found
this helpful
I couldn't recommend James Dean enough. We have received such excellent service - Sadie especially was always so professional, friendly and extremely helpful and has made the process of buying our first property a very calm and enjoyable one, so thank you!!...
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“Unfair Business Practices...”

Apr 18,2018
Minithumbdown
By: 'Unhappy Tenant!'
Apr 18,2018
2 people found
this helpful
Great service when I moved in but as soon as I gave notice and made a complaint it became clear they were not interesed. Complained about potentially unfair contract terms and business practices and the response was to point out I'd signed the contract, ...
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“5 star service...”

Apr 13,2018
Minithumbup
By: 'Paul & Zeta'
Apr 13,2018
0 people found
this helpful
James Dean were unlike other estate agents used previously, as they really do work for the customer. This was especially true of Sadie who handled our sale and purchase; she was honest and efficient, nothing was too much trouble for her and would always look ...
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Comment on agent fees
Competitive fees
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“First class service...”

Apr 13,2018
Minithumbup
By: 'David & Hilary'
Apr 13,2018
0 people found
this helpful
Always punctual and polite. Answered any questions we asked and told us information we did'nt know. Was always ready to let us take another viewing if we required it....
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Comment on agent fees
Does not apply as we were buying.
Was this helpful? Yes
Feb 12,2018
Minithumbup
By: 'Happy pair.'
Feb 12,2018
2 people found
this helpful
From start to finish we received a really professional service. Our situation was turning out to be a bit of a nightmare for us but Rob could see our situation a did everything possible to make our life much easier. He and his team were ...
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Comment on agent fees
Reasonably priced.
Was this helpful? Yes
Feb 12,2018
Minithumbup
By: 'Jon & Janine'
Feb 12,2018
3 people found
this helpful
We put our property on the market in mid-2016. At the time the Property Market was not exactly buoyant! But we had found a house that we wanted to buy, so a sale of our house was essential. At the time, we obtained quotations from ...
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Comment on agent fees
James Deans Fees were highly competitive
Was this helpful? Yes
Jan 29,2018
Minithumbup
By: 'Tom'
Jan 29,2018
0 people found
this helpful
The agents were always very approachable and understanding. We were first time buyers and they helped us through the process nicely. They did make a few mistakes with information given to us regarding the purchase and also made a mistake with the initial offer we ...
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Jan 19,2018
Minithumbup
By: 'Carole'
Jan 19,2018
0 people found
this helpful
We have just sold my Dads flat with this agent and dealt with Andrew who couldn't have been more helpful what an asset to the branch, replied always to emails not like solicitors !! nothing was too much trouble so a massive thank you....
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Comment on agent fees
good fees
Was this helpful? Yes
Jan 11,2018
Minithumbup
By: 'Varun'
Jan 11,2018
0 people found
this helpful
JamesDean were fantastic. They had a professional but approachable attitude towards my house sale. Sadie in particular was very proactive, and took the initiative to help move things along and a good pace. Responses to emails were lightening fast, and everything was addressed promptly. I'...
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Was this helpful? Yes
Jan 10,2018
Minithumbdown
By: 'Tenant365'
Jan 10,2018
1 people found
this helpful
Disgrace of a place! Moved into our rented property and had to call up the office to pay our rent as they hadn't set up a direct debit. Each time we were charged to use the card machine! Reported a leak in our kitchen ...
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Comment on agent fees
Bad
Was this helpful? Yes
Dec 20,2017
Minithumbup
By: 'Patricia'
Dec 20,2017
1 people found
this helpful
Buying a second property seemed like a daunting prospect. However, I cannot fault James Dean Estate Agents in Horley, particularly the professionalism and courtesy of Marcus Pollett. Marcus walked me through the process and the attention to detail and prompt response to emails has been ...
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Comment on agent fees
Management fees are good
Was this helpful? Yes
Nov 03,2017
Minithumbup
By: 'Jason'
Nov 03,2017
0 people found
this helpful
We have had a good experience with James Dean over the past 18 months but would like to call out Marcus specifically as his dedication, professionalism and customer service is brilliant. Whenever we have an issue, I know I can rely on Marcus to help resolve. ...
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Comment on agent fees
ok
Was this helpful? Yes
Oct 26,2017
Minithumbup
By: 'Emma'
Oct 26,2017
0 people found
this helpful
We would like to say a massive thank you to James Dean, and especially to Marcus, who from day one has given excellent service. He was approachable, friendly, reliable and extremely helpful, even after moving in he continues to help if a problem arises. First ...
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Comment on agent fees
Fees were a very reasonable price.
Was this helpful? Yes
Oct 26,2017
Minithumbup
By: 'Dr Pauline Palmer'
Oct 26,2017
0 people found
this helpful
Marcus was involved in selling me a flat in Horley. He was proactive over issues, wholly professional and attentive to my needs during the process. I cannot fault his help throughout the whole transaction remaining an effective and constant liaison between the Site Developer and ...
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Comment on agent fees
Fees appeared to be negotiable but I did not find them excessive.
Was this helpful? Yes
Oct 12,2017
Minithumbup
By: 'Claire'
Oct 12,2017
0 people found
this helpful
I originally signed up for a flat in Horley but it fell through due to the current tennant extending her contract last minuet , I was due to move in , in a weeks time ! Chantelle found me a new place on the spot , now I love ...
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Comment on agent fees
Normal
Was this helpful? Yes
Oct 12,2017
Minithumbup
By: 'Reigate landlords'
Oct 12,2017
0 people found
this helpful
Jamesdean have been managing my properties to let for many years,I would not choose to use another agency as I appreciate the good service & individual attention each property receives, always dealing promptly with any issues and rarely empty between lets...
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Comment on agent fees
Average fees
Was this helpful? Yes
Oct 11,2017
Minithumbup
By: 'Wendy May'
Oct 11,2017
1 people found
this helpful
I would very much recommend James Dean in Horley for an extremely easy.fast and efficient move. We dealt mostly with Chantelle Anderson who was so helpful at every stage and a lovely person too. Definitely would use them again....
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Comment on agent fees
I would say average for Horley
Was this helpful? Yes
Sep 28,2017
Minithumbup
By: 'Bryan'
Sep 28,2017
1 people found
this helpful
We met Dean and Adam on 19 September following a letter received from them inviting us to challenge them to sell our house in two weeks! We had been let down by a previous buyer and had no great response from our two Agents, despite a ...
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Comment on agent fees
We had a very reasonable deal, below that what I expected.
Was this helpful? Yes
Aug 31,2017
Minithumbup
By: 'Anies Khan'
Aug 31,2017
3 people found
this helpful
Definitely would not recommend renting the property through these guys. They only bat for the landlord and do not care about tenants....
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Was this helpful? Yes
Aug 29,2017
Minithumbup
By: 'Rob'
Aug 29,2017
2 people found
this helpful
When mum moved in July we dealt with James Dean for the house mum purchased .. Rob Bailey was amazing and informed us of every step of the move . I would with confidence recommend James Dean . Rob went out of his way to make sure we ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 18,2017
Minithumbup
By: 'Corinne Janes'
Aug 18,2017
2 people found
this helpful
Having moved many times, I have dealt with numerous agents on both the selling and buying front. I cannot stress enough the 1st class service I received from James Dean. From the day of viewing to completion I felt I was given a personal service ...
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Was this helpful? Yes
Aug 06,2017
Minithumbup
By: 'Diana Rowe'
Aug 06,2017
2 people found
this helpful
Not living locally, we chose James Dean as they were 'on the spot', and found Rob Bailey extremely helpful, willing to meet us whenever, and kept us well informed throughout - in fact he provided us with a thoroughly professional, but very friendly, personal service....
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Was this helpful? Yes
Jul 24,2017
Minithumbup
By: 'Peter T'
Jul 24,2017
0 people found
this helpful
Marcus and Rob were top class in re-letting my property with only a weeks void period. Both replied to my questions very promptly and assisted me in making informed decisions. Thanks to both...
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Comment on agent fees
Agents fees were discussed and agreed with no difficulty. They provide a good overall service.
Was this helpful? Yes
Jul 24,2017
Minithumbup
By: 'Rob'
Jul 24,2017
0 people found
this helpful
Due to a change in circumstances I needed to rent a property at short notice, Marcus and Chantelle helped me with the transition in a very professional way whilst retaining a relaxed and approachable manor. First class service and I would have no hesitation recommending ...
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Comment on agent fees
Reasonable fees for an efficient service.
Was this helpful? Yes
Jul 06,2017
Minithumbup
By: 'Vernon & Naomi'
Jul 06,2017
2 people found
this helpful
We would like to extend a massive thank you to James Dean and especially Rob Bailey, who made our house purchasing transaction very smooth and hassle free, no pressure and everything was done in the time we needed it to be done which was limited ...
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 27,2017
Minithumbup
By: 'Janette Davey'
Jun 27,2017
2 people found
this helpful
I am not local to Horley and had no knowledge of which Estate Agent to use when faced with selling my mother's property. I chose James Dean solely on my first meeting with Rob. From the outset I was impressed with his pro-active, professional, friendly ...
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Comment on agent fees
Very competitive
Was this helpful? Yes
Jun 22,2017
Minithumbup
By: 'Elizabeth Dyke'
Jun 22,2017
2 people found
this helpful
We chose James Dean in Horley to represent the sale of our property on the strength of the initial contact we had with Rob Bailey. From the very start, it was clear that he knew the area intimately and had the kind of experience which ...
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Jun 21,2017
Minithumbup
By: 'Hurstland Park'
Jun 21,2017
2 people found
this helpful
James Dean and Robert in particular have been exceptional in their interaction with us during our sale. They were spot on with their guidance on the sale price as well as their ability to understand the house and our own situation. Rob is great to ...
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Comment on agent fees
Reasonable and worth every penny
Was this helpful? Yes
Jun 15,2017
Minithumbup
By: 'Paul Reidy'
Jun 15,2017
2 people found
this helpful
Firstly, I would like to say what excellent customer service Rob has given me. He is professional, approachable, proactive and constantly keeping myself up to date during our sale and purchase. I feel that he went above his role in assisting me and my family ...
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Comment on agent fees
N/A
Was this helpful? Yes

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Last updated at 9:12 AM 29/02/2016 by James Honeycutt

Horley
66 Victoria Road, Horley RH6 7PZ
(97)
Reigate
67 High Street, Reigate RH2 9AE
(18)


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