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James Dean is fully independent and has highly trained and motivated staff with a passion for property and high customer service standards.
 
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Properties for rent
Jun 22,2017
Minithumbup
Robert Bailey
By:
Jun 22,2017
0 people found
this helpful
We chose James Dean in Horley to represent the sale of our property on the strength of the initial contact we had with Rob Bailey. From the very start, it was clear that he knew the area intimately and had the kind of experience which meant he could pitch the sale appropriately and find the correct type of buyer for us. As someone who lived in the vicinity himself, he did not need to have local issues explained and he encouraged us to pitch our price realistically to ensure a quick sale. Rob pre...
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Jun 21,2017
Minithumbup
Robert Bailey
By:
Jun 21,2017
0 people found
this helpful
James Dean and Robert in particular have been exceptional in their interaction with us during our sale. They were spot on with their guidance on the sale price as well as their ability to understand the house and our own situation. Rob is great to work with and he ensured the right people were brought through the door. I can't praise the team enough for what they did to ensure a successful sale that worked for us. Thank you....
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Comment on agent fees
Reasonable and worth every penny
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Jun 15,2017
Minithumbup
Robert Bailey
By:
Jun 15,2017
0 people found
this helpful
Firstly, I would like to say what excellent customer service Rob has given me. He is professional, approachable, proactive and constantly keeping myself up to date during our sale and purchase. I feel that he went above his role in assisting me and my family in finding our perfect new home. He was very knowledgeable, helpful and even when out of office hours, he was still in contact and showing us properties that were available for our spec. Although he is a Branch Manager, I would like this r...
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 14,2017
Minithumbup
Chantelle Anderson
By:
Jun 14,2017
0 people found
this helpful
We rented our property through James Dean in Horley! We visited the property and fell in love with it straight away! Chantelle showed us around and from start to finish she was fabulous! I had lots of questions and she answered them all! She even went to the trouble of getting some measurements of a room for us to ensure our furniture fitted! I cannot thank her enough.... she helped make the move a much more pleasurable experience! Really lovely lady who provided an extremely professional servi...
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Comment on agent fees
I thought the referencing fees were quite expensive but I think that is fairly standard across the board.
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Jun 14,2017
Minithumbup
Chantelle Anderson
By:
Jun 14,2017
0 people found
this helpful
I have been renting for the past 12 years in the UK and this is the first time I felt totally satisfied with the letting agent's services. I would like to pass on my thanks to Chantelle who has been excellent throughout the whole process, from the initial viewing to the moment we signed the contracts! Chantelle is organised and it is so important to have someone who follows up on things without us having to chase replies, she is prompt and happy to answer any question! Our experience this time d...
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Comment on agent fees
Fees were at an acceptable level and totally worth it for the experience we had.
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Jun 14,2017
Minithumbup
Robert Bailey
By:
Jun 14,2017
0 people found
this helpful
Instructed James Dean, or more importantly Rob, to sell my property based on his performance during the purchase of our current property, which was carried out some months before. His performance was consistent with our expectations. Communication and follow ups, where necessary, were both excellent. The whole process was made relatively painless due to Rob's diligence and professionalism. Would use them again in a shot, but fortunately we are done with moving home for the foreseeable future....
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Comment on agent fees
Agents Fees were agreed upfront and were highly competitive.
Was this helpful? Yes
Jun 14,2017
Minithumbup
Robert Bailey
By:
Jun 14,2017
0 people found
this helpful
I found James Dean estates to be on the ball when it came to purchasing our house. There was an unusually lengthy conveyancing process which was stressfull but Rob was happy to step in and assist where possible to keep the momentum up. Would definately recommend. Even though they were not working on our instruction we were not made to feel second best in the process....
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Mar 20,2017
Minithumbup
Chantelle Anderson
By:
Mar 20,2017
0 people found
this helpful
We were looking to rent a home and found a property we loved at James Dean. We were going away on holiday just a week or two before we needed to move in but even though we were in the Dominican Republic, Chantelle was brilliant. We received emails from her and she kept us fully informed throughout....she was brilliant. The day the move happened went smoothly apart from my finances arriving late but that was no fault of Chantelle or James Dean. Thank you...
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 20,2017
Minithumbup
Marcus
By:
Feb 20,2017
0 people found
this helpful
This will be the first positive review of an estate agent I've ever written. We first viewed a house with Marcus and then didn't contact him for a few days while we considered it. The first difference was that he didn't call and hassle us every day. He gave us a few days to mull it over and then sent us an email to see what we thought. We eventually rented the house and throughout the process Marcus was always easily contactable even out of hours. Everything went smoothly and everything was hand...
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Comment on agent fees
Reasonable and negotiable.
Was this helpful? Yes
Jan 09,2017
Minithumbup
Reece coaker
By:
Jan 09,2017
0 people found
this helpful
Reece found new tenants for my flat within days of it coming back onto the market. He dealt with it very efficiently and kept me up to date with proceedings until the tenants moved in. I'm am very pleased with the service I got from James Dean....
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Comment on agent fees
The fees are reasonable although I have now opted to manage my property myself.Jackie
Was this helpful? Yes
Dec 20,2016
Minithumbup
Reece coaker
By:
Dec 20,2016
0 people found
this helpful
Me and my partner dealt with Reece for a while we had quite a few viewings and he was outstanding we went for a flat that he chose off his own back. Couldn't be happier would definitely recommend him, he's better than the others...
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Comment on agent fees
They're very reasonable
Was this helpful? Yes
Dec 09,2016
Minithumbup
Robert Bailey
By:
Dec 09,2016
0 people found
this helpful
Our property was with James Dean from Jan-July 2016.It was on offer quickly but took a few months' out of our lives'due to a less than dynamic buyer.Rob was totally professional,but always personable.Obviously his job is that of a' salesman'but nothing was ever too much trouble ,we were always kept in the loop,and felt he made every effort to make us feel comfortable during what turned out to be a harrowing experience.....most importantly ,he never failed to return a call...glad we found him,......
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Comment on agent fees
Fees were upfront and very reasonable,no gimmicks.
Was this helpful? Yes
Dec 08,2016
Minithumbup
Robert Bailey
By:
Dec 08,2016
0 people found
this helpful
The experience I had with James dean was very professional and and easy to deal with. Rob bailey did every thing he and out of his way to keep the sale on track, a real genuine person which is hard to find these days. I will recommend James dean and Rob Bailey to any one and will use them again when the time comes....
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Comment on agent fees
NA
Was this helpful? Yes
Dec 03,2016
Minithumbup
Robert Bailey
By:
Dec 03,2016
0 people found
this helpful
From day one the service received from Rob Bailey and team has been exemplary. Sound advice and friendly help at a difficult personal time was given. Speedy assessment, prompt production of promotional material at the outset all came together to ensure a smooth passage to point of sale, despite the proverbial 'hiccup' in the chain! Thank you Rob, you are a gem!...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 01,2016
Minithumbup
Robert Bailey
By:
Dec 01,2016
0 people found
this helpful
James Dean were the agents dealing with the sale of the property we bought and I can say they were superb. Rob Bailey went above and beyond to ensure that the sale remained on track. He was always available, calm and informative throughout the whole process. We have a second property to sell and we will use James Dean to market the property as we were so impressed with the service.....
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Nov 30,2016
Minithumbup
Robert Bailey
By:
Nov 30,2016
0 people found
this helpful
We were extremely pleased with the whole team at James Dean. Our main dealings were with Rob Bailey who was fantastic throughout the whole process . He was always on the other end of the phone to help with all matters concerning our sale & relocation. When at times I found the whole thing very stressful !...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 29,2016
Minithumbup
Robert Bailey
By:
Nov 29,2016
0 people found
this helpful
Rob was involved in the lengthy sale of my father's house, for which I was Executor. He was always on hand to advise and guide me through the process and quick to bring new prospective buyers forward when the original ones dropped out. As a result of my experience with them I would heartily recommend James Dean Estate Agents...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 18,2016
Minithumbup
Chantelle Anderson
By:
Nov 18,2016
0 people found
this helpful
I have recently moved over to James Dean to look after the rental of my property. From start to finish Chantelle was extremely helpful, professional and quick to respond to all my enquiries....
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Comment on agent fees
Very competitive and fair fees.
Was this helpful? Yes
Nov 17,2016
Minithumbup
Robert Bailey
By:
Nov 17,2016
0 people found
this helpful
It has been a pleasure to do business with Rob Bailey and his excellent team at JamesDean. They are efficient, polite, and get the job done even sometimes with a mug of tea as well! Many thanks....
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Comment on agent fees
Excellent
Was this helpful? Yes
Nov 15,2016
Minithumbdown
By:
Nov 15,2016
1 people found
this helpful
Originally dealt with in a positive and professional manner. However on moving into my property a check-in was completed to a level that was completely different to the check-out. The check-in report listed very little detail compared to check-out. My deposit, while secured has not been returned to me despite emails informing me it would. I have now had to lodge a dispute with the Tenancy Deposit Scheme. I will never use this company again and would recommend to all tenants to be very careful in...
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Oct 27,2016
Minithumbup
Chris Smith
By:
Oct 27,2016
1 people found
this helpful
We used James Dean for several years as the letting agent for our property. During that time, we found them very responsive and proactive. Honestly, I can't fault them....
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Comment on agent fees
Very reasonable for the service we got
Was this helpful? Yes
Sep 12,2016
Minithumbdown
By:
Sep 12,2016
2 people found
this helpful
James Dean are careless, shameless and show complete disregard for tenants as soon as they have your money. They were very helpful to me right up until I signed the contract. Since then they ignore emails, don't follow up on maintenance action without me having to pester them and don't follow up on complaints. In short James dean do not care about the welfare of any of their tenants. Disgusting....
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By: JamesDean
Oct 19, 2016
View all comments (1)
Dear Mr Bloggs, due to the fictitious name (we can only assume as we do not have a Joe Bloggs on our system), we are unable to look into your review in more detail and give our view on your comments. Can you confirm to us your real name and property in question by emailing horley@jamesdeanproperty.co.uk. ...
Aug 17,2016
Minithumbup
Robert Bailey
By:
Aug 17,2016
0 people found
this helpful
We had used James Dean for many successful years to let out the property (dealing with James Dean for over a decade now) so it seemed the right choice to give them the opportunity when it came to selling - we made the right decision! What should have been the easiest of sales became quite complicated. However, Rob Bailey was incredibly professional, communicative and committed at all times. Further to this, we have found the entire team at James Dean to be attentive and friendly. It is clear to ...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 12,2016
Minithumbdown
By:
Jul 12,2016
0 people found
this helpful
Shocking! Extremely slow to deal with maintenance requests, do not always respond to emails quickly, badly drawn up lease, rude...
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Jul 04,2016
Minithumbup
Robert Bailey
By:
Jul 04,2016
0 people found
this helpful
Rob has been very positive right from the beginning of our sale agreement and was always in hand to help with any queries, worries or concern we had throughout the whole selling process. He is always on the ball, very knowledgable , approachable and extremely helpful! When all other agents failed to sell our property despite the over promised, they failed to deliver. Rob was more realistic, underpromised but over deliver ! Well done and hats off to you Rob (Horley branch Manager) and his entire ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 04,2016
Minithumbup
Chantelle Anderson
By:
Mar 04,2016
0 people found
this helpful
I recently rented a house through James Dean , and dealt with Chantelle Anderson, throughout the whole process I found her to be extremely helpful and very quick in responding to any queries that I raised . She made the whole process straight forward and stress free ....
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Feb 28,2016
Minithumbup
Chantelle Anderson
By:
Feb 28,2016
0 people found
this helpful
We rent a few properties out and James Dean are excellent lettings agents. Easy and straight forward to deal with - they take the stress out of being a landlord. Issues that always crop up from time to time are dealt with in a very easy and calm way. A special mention for Chantelle who is always a delight to deal with and the whole team are great....
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Comment on agent fees
In line with market
Was this helpful? Yes
Feb 26,2016
Minithumbup
Chantelle Anderson
By:
Feb 26,2016
0 people found
this helpful
Chantelle Anderson, the Lettings Manager was such a pleasure do to business with. Throughout the whole process of agreeing to rent a lovely house in Horley, she was always at hand to facilitate the process. I really got a sense that nothing was too much bother for Chantelle and I thank her for making what I thought was going to be such a daunting process, such as easy and straightforward one. Many thanks Chantelle....
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Comment on agent fees
On a par with other agents.
Was this helpful? Yes
Feb 02,2016
Minithumbup
By:
Feb 02,2016
0 people found
this helpful
We Had a very good experience with James dean everything went to plan and staff were very helpful and friendly....
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Jan 11,2016
Minithumbup
By:
Jan 11,2016
0 people found
this helpful
I was impressed with James Dean, when the pressure was on they delivered. As a first time landlord I would have appreciated more communication. The Manager was extremely approachable and informative....
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Last updated at 9:12 AM 29/02/2016 by James Honeycutt

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Last updated at 9:12 AM 29/02/2016 by James Honeycutt

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Horley
66 Victoria Road, Horley RH6 7PZ
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67 High Street, Reigate RH2 9AE
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