James Chiltern
3.3/5, 24 reviews
58% recommended
75% sales valuation accuracy
100% sales fee satisfaction
James Chiltern is a successful independent Estate and Letting Agent, committed to providing outstanding service and value to buyers, sellers, landlords and tenants. show more James Chiltern is a successful independent Estate and Letting Agent, committed to providing outstanding service and value to buyers, sellers, landlords and tenants.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 100% £183,000 £183,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 4 4 2 3 0 2 0 0 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“Liars...”

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Sep 10,2019
Minithumbdown
By: 'Bola O'
Sep 10,2019
0 people found
this helpful
I had found a one bed flat through James Chiltern to rent, paid my deposit and provided my documents. For a week my references hadn’t been contacted. James Chiltern informed me the landlord had decided to move back in 7 days after I paid the ...
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By: Mathew J Harris
Sep 11, 2019
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The claims made by Ms Bola are simply not true. We would welcome her to make a complaint to the Property Ombudsman regarding this matter where we can present our evidence. We pride ourselves on offering great customer service and our customers reflect this in their reviews about us. ...

“A pleasure to deal with throughout the years...”

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Oct 25,2018
Minithumbup
By: 'Umar Q'
Oct 25,2018
0 people found
this helpful
The James Chiltern team have been great with us throughout our 3 year tenancy. The flat has always been attended to whenever there has been an issue. The Landlord has been cooperative and also very understanding and pleasant throughout too. No ridiculous fees or unnecessary surcharges ...
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Comment on agent fees
Good
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“sale of my flat...”

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Jul 20,2018
Minithumbup
By: 'John Simonds'
Jul 20,2018
0 people found
this helpful
I was very impressed with how James Chiltern went about selling my flat. Although the viewings were not as many as I would have liked (I put this down to the slowness of the market at the time), However the viewings I did get were ...
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Comment on agent fees
good
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“Worst Service Ever...”

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Jun 11,2018
Minithumbdown
By: 'Worst estate agents to deal'
Jun 11,2018
1 people found
this helpful
One of the worst estate agents to deal with. I had to terminate my contract with them after 8 weeks as they couldn't get me a single viewing for my property.As soon as Ayyaz signed the contract he went on a holiday for 4 weeks and ...
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“thanks for your help...”

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May 30,2018
Minithumbup
By: 'sunita'
May 30,2018
0 people found
this helpful
I have been renting out my property through JC since Oct 2017. I find James and Ayyaz very pleasant and helpful. Recently I had some issue which was sorted with the help of them and I am really thankful so I am expressing my appreciation to ...
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Comment on agent fees
Fair
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“Three good years with James Chiltern...”

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May 05,2018
Minithumbup
By: 'Elvira'
May 05,2018
0 people found
this helpful
James Chiltern have been in charge of renting my property for three years now. Thus far it has been a good relationship from the very first time James came to look at the property for rental purposes. I felt very much at easy with James ...
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Comment on agent fees
Good
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“I have had to terminate my agreement with this agency ......”

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Mar 11,2018
Minithumbdown
By: 'Winifred - West Croydon Home Owner'
Mar 11,2018
2 people found
this helpful
I have had to terminate my agreement with this agency due to the carelessness of staff who have shown my property to prospective tenants and the exceptionally rude and disrespectful attitude of a staff member named Nicole. Each time I returned home after my property ...
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Comment on agent fees
Ayyaz was extremely willing to negotiate on his fees which was very helpful and pleasing.
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“I sold a property through James Chiltern,very well organised ......”

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Mar 02,2018
Minithumbup
By: 'CFB'
Mar 02,2018
0 people found
this helpful
I sold a property through James Chiltern,very well organised everything went to plan Matthew kept me informed all the way to completion....
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Comment on agent fees
On par with Purple Bricks and others as one off fee.
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“I have been a customer for over 7 years and would ......”

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Dec 21,2017
Minithumbup
By: 'Michelle Blair'
Dec 21,2017
0 people found
this helpful
I have been a customer for over 7 years and would like to say all the staff are friendly and very helpful and always get me a tenant , when I feel stressed they are always at the end of the phone to put my mind at ...
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Comment on agent fees
good
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“I viewed a few properties with this agent in order ......”

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Feb 04,2017
Minithumbup
By: 'Julie Myers'
Feb 04,2017
0 people found
this helpful
I viewed a few properties with this agent in order to buy a property in Croydon for investment. Naseem and all the other staff were all really polite and were all on time to all the many appointments I had. I found the team honest ...
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Comment on agent fees
The sales fee is reasonable than all the other local agents, even though I never had a property sold by James Chiltern Estate Agents.
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“Lies, lies lies is all they will give you. Lie 1. ......”

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Jan 15,2016
Minithumbdown
By: 'WM'
Jan 15,2016
9 people found
this helpful
Lies, lies lies is all they will give you. Lie 1. They were supposed to rent our my flat for a few months while i looked for a buyer. Instead they rented it out for a year and had even promised the tenant that i was ...
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“My husband and I are looking for a place to ......”

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Jul 28,2015
Minithumbdown
By: 'Sophie'
Jul 28,2015
6 people found
this helpful
My husband and I are looking for a place to buy. We viewed a few properties with James Chiltern, usually with James and everything was fine. However a few times another agent showed us around. I believe his name was Chris. He was always late ...
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“We have rented with James Chiltren for almost 2 years, anytime ......”

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Jul 02,2014
Minithumbup
By: 'Jo'
Jul 02,2014
0 people found
this helpful
We have rented with James Chiltren for almost 2 years, anytime we needed them they were always prompt, courteous and precise. We had a good professional relationship and we ended it in great terms, they were very prompt with refunding the deposit also we still have ...
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“Really dodgy company, Ayyaz can be quite a smooth talker ......”

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Apr 18,2014
Minithumbdown
By: 'SH'
Apr 18,2014
8 people found
this helpful
Really dodgy company, Ayyaz can be quite a smooth talker but its all a front. Received very unprofessional and dishonest service from these people. Ayyaz comments on one of these reviews saying its from a competitor???? What a laugh and an example of how they ...
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“Just shockingly incompetent and rude. Inquired about a house on ......”

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Feb 14,2014
Minithumbdown
By: 'Richard'
Feb 14,2014
7 people found
this helpful
Just shockingly incompetent and rude. Inquired about a house on the website, located near East Croydon. Brushed off by staff. Didn't call back. Brushed off again. Told the house is sold. No explanation for the house being still on the website. Passed onto an even ...
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What agent could do to change your mind?
They should have listened properply. Could have aplogised for errors on the website. They definitely should have called back promptly. A manager should NOT have taken the phone, rudely answered and then hung up! Never.
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“Ayyaz and his team were professional and friendly throughout the ......”

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May 14,2013
Minithumbup
By: 'Catherine L'
May 14,2013
1 people found
this helpful
Ayyaz and his team were professional and friendly throughout the marketing and sales process and I would warmly recommend them to any prospective seller in the Croydon area. I wish them every success in the future....
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“Ok, so where to start - I am a very ......”

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Jun 28,2012
Minithumbdown
By: 'Adil'
Jun 28,2012
12 people found
this helpful
Ok, so where to start - I am a very experienced landlord and these guys are extremely unprofessional and do not keep their word. They are quick to throw problems your way (even when they are meant to managing the property!) - the only positive ...
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“HiReading the reviews above was very informative and inlightning as ......”

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Oct 14,2011
Minithumbdown
By: 'Lola'
Oct 14,2011
10 people found
this helpful
Hi Reading the reviews above was very informative and inlightning as well. The truth is the first three potential posing landlords are family members of mr. James Chiltern so the positive feed back is well understandable as some o them don't even own properties. This ...
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“The staff at James Chiltern are friendly, courteous, prompt and ......”

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Oct 12,2011
Minithumbup
By: 'Yvonne Linton'
Oct 12,2011
0 people found
this helpful
The staff at James Chiltern are friendly, courteous, prompt and efficient...a pleasure to work with...
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“James Chiltern is an excellent firm to deal with, they ......”

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Oct 12,2011
Minithumbup
By: 'Nasreen Hussain'
Oct 12,2011
0 people found
this helpful
James Chiltern is an excellent firm to deal with, they are very professional, personable and have been letting my properties for a number of years. Recently I signed up for their Management Services and they are by far the best agent I have dealt with. ...
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“I spent a lot of time looking for a property ......”

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Oct 11,2011
Minithumbup
By: 'Adzzz'
Oct 11,2011
0 people found
this helpful
I spent a lot of time looking for a property to rent in Croydon. James Chiltern were extremely helpful in finding exactly what I wanted. They listened to my needs and found the ideal property. Relaxed but profesional, the process of renting and moving in ...
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“The person I dealt with called was Ayyaz, I think ......”

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Oct 07,2011
Minithumbup
By: 'Rajesh Patel'
Oct 07,2011
0 people found
this helpful
The person I dealt with called was Ayyaz, I think he is very professional in dealing with customers requirements. I turned down so many properties but he was always happy to show me more places and as a result I found my perfect place. I ...
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“This is the worst letting agent i have used in ......”

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Jun 29,2011
Minithumbdown
By: 'Joey'
Jun 29,2011
11 people found
this helpful
This is the worst letting agent i have used in over 10 years of private renting.They need to improve in many ways.Ensuring the properties they let are properly clean,safe and habitable and keeping their agreements are just two examples.If they raised their ...
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By: Joey
Jan 20, 2012
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Please may i assure everyone who reads my review that it is not a work of fiction neither am i a property agent.James Chiltern were very well aware of the complaints i made both about the property and how i was treated as one of their tenants.. ...

“James Chiltern is an excellent residential lettings agent in and ......”

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Jun 02,2011
Minithumbup
By: 'Leo'
Jun 02,2011
0 people found
this helpful
James Chiltern is an excellent residential lettings agent in and around Croydon. We have been staying in one of their managed properties since 2007 and to date we have had no issues at the property. Their properties are well maintained and managed. The contractors that work ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by James Chiltern

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