Property is about people

...and no-one works harder than the James Anderson team to deliver customer satisfaction, because we believe the experience of selling or letting your property should be p
Read full description...Property is about people

...and no-one works harder than the James Anderson team to deliver customer satisfaction, because we believe the experience of selling or letting your property should be positive and fulfilling, as well as financially rewarding.

Our business has expanded steadily since 1991 when we were founded, and the main driver of our growth has been recommendations and referrals from clients. James Anderson is now one of the leading estate agents in the Barnes, East Sheen and Putney area, with six offices providing a full range of selling and letting services, together with expertise in related areas such as surveying, property management and financial services.

Our unique advantage is our team of highly experienced property professionals – friendly and helpful people, many of whom live in the area. They are the reason why we have been independently assessed as the best estate agent in each of our locations every year for the past 12 years.
Dec 20,2017
Minithumbup
By: 'Helen'
Dec 20,2017
0 people found
this helpful
Fantastic service; Jack, Nick, Maryam and the team were extremely professional. Their communication was excellent, and they gave prompt feedback on viewings. My flat was sold in the estimated time frame, for a good price, in challenging market circumstances. Would highly recommend....
read full review
Comment on agent fees
Lower than other competitors. Higher than web-based firms, but you get what you pay for.
Was this helpful? Yes
Dec 08,2017
Minithumbup
By: 'Alex Kang'
Dec 08,2017
0 people found
this helpful
Relocating to a new town is very difficult, especially if the new town is half-way around the world. My experience with James Anderson - Barnes agents was nothing less than amazing and highly satisfactory, since I wasn't even in UK for viewing the property. ...
read full review
Comment on agent fees
Good.
Was this helpful? Yes
Sep 17,2017
Minithumbup
By: 'TomBab'
Sep 17,2017
0 people found
this helpful
Our experience with James Anderson on 3 occasions has been as tenants for rental. Our customer experience with Michelle, Oliver and Hugh has been personable and helpful and though challenging with international communications on occasions, they all saw the job through with a pleasant and helpful ...
read full review
Comment on agent fees
Fees average for the industry, but its results that count!
Was this helpful? Yes
Aug 03,2017
Minithumbup
By: 'F. Michaels'
Aug 03,2017
0 people found
this helpful
Relocating for new job, needed a flat within 3 weeks. Rory was appropriately quick to respond, providing details of properties and arranging viewings. Throughout the process he was informative, attentive to needs, friendly, efficient, and ultimately professional. Without his help, it's very doubtful that a suitable ...
read full review
Comment on agent fees
Fees perfectly acceptable for service provided.
Was this helpful? Yes
May 18,2017
Minithumbup
By: 'Emma Clinch-McLean'
May 18,2017
0 people found
this helpful
Recently sold our flat via James Anderson, Putney and can thoroughly recommend their services. We felt supported from beginning to (eventual) end/completion. They quietly drove the deal forwards yet we never once felt rushed. The team - particularly Jack - were a pleasure to ...
read full review
Comment on agent fees
Very good.
Was this helpful? Yes
Feb 22,2017
Minithumbup
By: 'Unhappy Customer'
Feb 22,2017
1 people found
this helpful
Horrific service - I lived in my flat for over ten years and was a model tenant. James Anderson Lettings repeatedly refused to carry out essential repairs to property so I was without hot water or heating for six months (leading to me being hospitalised) ...
read full review
Comment on agent fees
High but not excessively high for London. When I left they informed me that I owned nearly a thousand pounds in unpaid renewal fees from several years' earlier; I have a written record proving that I paid my renewal fee every year, and this was the first time they had ever contacted me about this unpaid bill that allegedly had gone unpaid for several years.
Was this helpful? Yes
By: Patrick Connolly
Feb 22, 2017
View all comments (1)
I was obviously disappointed to see your review below and the comments you have made. I would welcome a conversation with you in order to discuss this matter so that I can help resolve your feelings about my company who had only been acting as the managing agents for the property for a number of months which was a long time after your problems with the property started to occur. ...
Nov 18,2016
Minithumbup
By: 'Paula'
Nov 18,2016
0 people found
this helpful
I had excellent service from the James Anderson estate agents. Through their contacts and marketing, a purchaser for my property was found within 8 days. When that person lost her buyer and had to pull out, Jack Gardiner worked hard to find me, successfully, another buyer. ...
read full review
Comment on agent fees
Fair.
Was this helpful? Yes
Apr 22,2016
Minithumbup
By: 'L Kendrick'
Apr 22,2016
0 people found
this helpful
I can't fault Henry and the team at James Anderson - East Sheen Branch, starting with valuation by Anthony (who was sensitive to my mother's situation), through to viewings and sale. Henry Moloney dealt with the viewings and the sale process, and again was thoughtful ...
read full review
Comment on agent fees
Fair fees for service provided
Was this helpful? Yes
Mar 17,2016
Minithumbup
By: 'Ivan'
Mar 17,2016
0 people found
this helpful
Henry Moloney and Charlie Powell under management of Anthony Bell did an excellent job on selling our house. During the sale we were regularly informed about viewings, provided with feedback from potential buyers and detailed suggestions about next step. The house attracted two buyers that ...
read full review
Comment on agent fees
Good, reasonable
Was this helpful? Yes
Feb 28,2016
Minithumbup
By: 'MichelleG'
Feb 28,2016
0 people found
this helpful
Henry was extremely helpful, upbeat and very patient during my property search, including after exchange helping me to get access for builders quotes etc. He has called regularly with updates and advice throughout the entire process and its been very reassuring to have him on ...
read full review
Was this helpful? Yes
Feb 01,2016
Minithumbup
By: 'Jackie'
Feb 01,2016
0 people found
this helpful
We recently purchased a home through James Anderson with Henry as the selling agent. We had quite a long wait between the acceptance of our offer and the actual completion of the purchase. The delay was quite frustrating at times, but Henry handled the situation ...
read full review
Comment on agent fees
Fine
Was this helpful? Yes
Jan 20,2016
Minithumbdown
By: 'Gaya'
Jan 20,2016
0 people found
this helpful
"Ripping off optimized" is the opinion we ended with regarding James Anderson estate agents. We have rented in England for 11+ years, in and out of London. The one year spent in a flat managed by James Anderson was remarkably a worse experience. Hence ...
read full review
Was this helpful? Yes
By: James Anderson Estate Agents
Jan 26, 2016
View all comments (1)
I am sorry to receive your review and I would welcome you to contact me directly so we can discuss your concerns. James Anderson employs numerous different impartial independent inventory companies who are responsible to both the landlord and tenant equally. We are also proud members of the Government Tenancy Deposit Scheme where independent experts review the return of all disputed security deposits between a Landlord and Tenant in order to make impartial decisions. If you wish to raise any o ...
Jan 18,2016
Minithumbup
By: 'East Sheen resident'
Jan 18,2016
0 people found
this helpful
Henry Moloney's knowledge of the local property market proved invaluable during our property search. He was unfailingly calm, cheerful and professional during our purchase, dealing with all queries promptly and helpfully....
read full review
Was this helpful? Yes
Nov 04,2015
Minithumbup
By: 'MMcG'
Nov 04,2015
0 people found
this helpful
James Anderson stood out because they put a team in place who energetically worked their database to ensure maximum exposure for my property in a difficult market. They were very responsive and keen to get all enquiries quickly signed up to view the property. They ...
read full review
Comment on agent fees
The were happy to negotiate a fee which we all felt comfortable with. I have always found them professional in this regard.
Was this helpful? Yes
Oct 26,2015
Minithumbup
By: 'Greg and Sabine'
Oct 26,2015
0 people found
this helpful
Henry provided an excellent service and we believe was instrumental in ensuring our house was sold at offer price within our agreed time period. Henry kept us fully informed throughout the whole process and was very honest when events did not necessarily go our way ...
read full review
Was this helpful? Yes
Aug 21,2015
Minithumbup
By: 'Carla Milovanov'
Aug 21,2015
0 people found
this helpful
Henry is great and support us through the roll process and he work very hard to find a property the way we want / need and was a big challenge for him to negotiate the price conditions for this selling. Very good job!...
read full review
Was this helpful? Yes
Aug 06,2015
Minithumbup
By: 'Jenny Braham'
Aug 06,2015
0 people found
this helpful
I have bought and sold houses through James Anderson several times. I have always found them totally direct, honest, friendly and efficient. They know their areas really well and spend time getting to know you and your requirements, they can therefor suggest houses that will ...
read full review
Was this helpful? Yes
Aug 04,2015
Minithumbup
By: 'Jennie Streeter'
Aug 04,2015
0 people found
this helpful
Henry worked very hard to secure the property for me. He continually kept me updated and liaised constantly between me and the vendors. He was a star!...
read full review
Was this helpful? Yes
Aug 04,2015
Minithumbup
By: 'Queens Road Buyers'
Aug 04,2015
0 people found
this helpful
James Anderson were incredibly professional and easy to deal with. Henry was brilliant from start to finish, keeping us and the seller updated and ensuring swift communication between both parties. He managed a couple of difficult situations extremely well and made sure to keep both ...
read full review
Was this helpful? Yes
Aug 04,2015
Minithumbup
By: 'James Lewis'
Aug 04,2015
0 people found
this helpful
We dealt with James Anderson back in March 2014 when purchasing our flat. As First time buyers we were apprehensive about the process but James Anderson, and specifically Henry Maloney, guided us through the process in exemplary fashion and made it as easy as possible. Myself ...
read full review
Was this helpful? Yes
Aug 03,2015
Minithumbup
By: 'Joe- SW14'
Aug 03,2015
0 people found
this helpful
There are few estate agents out there whom i respect and Henry is one of them. Trustworthy, communicative and buttoned down....
read full review
Was this helpful? Yes
Aug 02,2015
Minithumbup
By: 'J Bennett'
Aug 02,2015
0 people found
this helpful
I dealt with Henry Moloney over a reasonably long time whilst a purchase went through. Throughout, from the initial viewings to the end of the purchase, he was professional, friendly, and easy to deal with. He responded to telephone calls, or e-mails in a professional ...
read full review
Was this helpful? Yes
Jul 28,2015
Minithumbup
By: 'Afia Yasin'
Jul 28,2015
1 people found
this helpful
Henry Maloney was one of three agents I contacted when selling my family home where I had resided for over 20 years. I was very anxious as this was a very new experience for me, Henry put me at ease and left me feeling very reassured. ...
read full review
Comment on agent fees
The fee charged was very reasonable and considering the amount of work that the team did I felt the fee was very fair.
Was this helpful? Yes
By: peter
Jul 28, 2015
View all comments (1)
Dear Afia, Thank you so much for taking the time to post this review, it means a lot. I am so please that you found Henry to be among the best estate agents that you dealt with, we strive to achieve this from all of our negotiators and Henry consistently delivers top quality service to his clients. I wish you well in your new home and hope we have the opportunity to assist you again in the future. Peter ...
Jun 16,2015
Minithumbdown
By: 'Nick'
Jun 16,2015
2 people found
this helpful
*They were unable to sell my flat despite being on the market with them for over 6 months. (The next agent I used sold in a few months). They would sometimes come round with prospective customers without arranging with me first. When I told them I ...
read full review
What agent could do to change your mind?
1. been professional 2. used common sense 3. been truthful.
Attached Files
Was this helpful? Yes
By: Peter D
Jun 17, 2015
View all comments (1)
Thank you for your review. Unfortunately as much as we would like to have a 100% success rate with every property we are asked to market, sometimes it just doesn't happen. We arranged and conducted over 30 viewings for your property and provided regular feedback to keep you appraised of developments. When we were asked to return the keys, my colleague dropped them through your letterbox personally. She was very familiar with your property as she had been there a number of times on viewings wi ...
Jun 24,2014
Minithumbdown
By: 'PM'
Jun 24,2014
2 people found
this helpful
After a 2 year let the flat was returned to me smelling strongly of cigarettes and with nicotine stains on walls and ceilings, forcing premature redecoration. JA maintain that there was no evidence of the same during their inspections (ie for the first 1 year and 8 months). ...
read full review
Was this helpful? Yes
Jun 24,2014
Minithumbup
By: 'WG'
Jun 24,2014
1 people found
this helpful
Patrick Please pass on my thanks to your team. I have found the entire transaction a total pleasure. You deserve every success possible from the moment I met you to the wonderful tenants you have found for my flat. I was particularly impressed with the ...
read full review
Was this helpful? Yes
Mar 26,2014
Minithumbdown
By: '\'Catch the thief\''
Mar 26,2014
4 people found
this helpful
Gary Gibbons has resurfaced at James Anderson Estate Agents as Lettings Director. I found out after a friend advised me that Gary told him to pay his move in monies to him directly. We have advised the guardian newspaper to follow up and trading standards. ...
read full review
Was this helpful? Yes
By: Peter D
May 12, 2014
View all comments (1)
Please note that Mr Gibbons worked for the company for a very short period of time and is no longer employed by or associated with James Anderson. In addition, we will never allow any monies to be paid directly to a member of staff and fully comply with the rules and regulations that govern the transfer of funds during a sale, purchase or letting of a property. ...
Apr 22,2013
Minithumbup
By: 'Richdubey'
Apr 22,2013
0 people found
this helpful
Having used a number if competitors locally, I have found the level of professionalism of the rentals team to be second to none. Not only finding me a lovely tenant quickly, they have been continued to be helpful throughout the whole process. My tenant has ...
read full review
Was this helpful? Yes
Apr 16,2013
Minithumbdown
By: 'Brook'
Apr 16,2013
2 people found
this helpful
I appointed James Anderson as managing agent for my flat as I was moving overseas. JA sourced tenants that they described to me as a professional couple suitable to let this expensive flat 1700 p.m. They said they they went through a professional vetting process ...
read full review
Was this helpful? Yes
By: Ross
Apr 18, 2013
View all comments (1)
Hi, Firstly i am sorry to hear of your experiences with James Anderson. I have not recieved any compalints of this nature from any client of ours and would like the oppertunity to discuss this with you. Please contact me at rossj@jamesanderson.co.uk Thank you Ross ...
Nov 02,2012
Minithumbdown
By: 'Robert'
Nov 02,2012
1 people found
this helpful
James Anderson were very insistent on us paying our deposit and check-in fees promptly at the beginning of our tenancy. Unfortunately, the same haste was not exercised when returning our money a year later. During our time as their customers, we had to deal with ...
read full review
What agent could do to change your mind?
I would use James Anderson again if they stopped using cynical tactics to fleece you out of your money. I consider this about as likely as hell freezing over because estate agents are all the same.
Attached Files
Was this helpful? Yes
By: Ross
Apr 18, 2013
View all comments (1)
Hi, I am sorry for the experience you have had with returning your deposit. We work on instructions for the landlord on all deposit deductions and cliams and we are unable to release any monies without agreement from both parties or the tenancy deposit scheme for which you deposit would have been registered. All of our terms are presented and signed at the start of the process, even before we submit the offer to our clients. This will include any charges or potential charges which may be ...

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 2 4 3 9 0 9 0 0 1

Agent Fees

No fees set.
Last updated at 11:51 AM 10/08/2015 by Anthony Bell

Complaints Procedure

Lettings


Should you have any complaints with our service which you are unable to resolve with the individual involved you should then write to the branch/department manager in question. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied you will need to write to the Lettings Director at James Anderson, Lambourn House, 17 Sheen Lane, London, SW14 8HY. The same limits will apply. Following the investigation of our Lettings Director a written statement of James Anderson’s final view will be sent to you, this will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to the Property Ombudsman for review.


Sales


Should you have any complaints with our service which you are unable to resolve with the individual involved you should then write to the branch/department manager in question. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. If you remain dissatisfied you will need to write to the Sales Director at James Anderson, Lambourn House, 17 Sheen Lane, London, SW14 8HY. The same limits will apply. Following the investigation of our Sales Director a written statement of James Anderson’s final view will be sent to you, this will include any offer made. This letter will confirm that you are entitled if dissatisfied to refer the matter to the Property Ombudsman for review.


Kind Regards



Ross Jezzard
ARLA Regional Representative and Divisional Council Member


Last updated at 11:51 AM 10/08/2015 by Anthony Bell

Firm Widgets

My widgets

Barnes Lettings
65 Barnes High Street, SW13 9LD
(2)
East Sheen Lettings
363 Upper Richmond Road West, London SW14 7NX
(18)
Office 1
64 Barnes High Street, London SW13 9LD
(0)
show all branches (8)
Office 2
151 Upper Richmond Road, London SW15 2TX
(0)
Office 3
17 Sheen Lane, London SW14 8HY
(4)
Office 4
4 Parkway House, Sheen Lane, London SW14 8LS
(1)
Office 5
65 High Street, London SW139LD
(1)
Putney
78 Lower Richmond Road, London SW15 1LL
(4)


Find the Best Agent to
Sell or Rent Your Home