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Jacksons Estate Agents

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“ 10 years with Jacksons Earlsfield... ”

Jul 13,2018
Minithumbup
By: 'Liz'
Jul 13,2018
0 people found
this helpful
Jacksons have placed great tenants back-to-back in my flat for the past 10 years. I've always been impressed by Jessie and team. The management service has improved massively over the years. My most recent property managers - Ana and Marta - have been prompt and ...
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By: Asma
Jul 16, 2018
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Dear Liz, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Wandsworth Office and the Property Management Team. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards Asma Customer Relations Manager ...

“ Shocking... ”

Jul 08,2018
Minithumbdown
By: 'Jo'
Jul 08,2018
1 people found
this helpful
From start to finish, our experience with Jacksons has been awful. We have been tenants in a Jacksons managed property for two years and I will be avoiding them at all costs in the future. Repairs are not done and it takes multiple follow up ...
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Comment on agent fees
Awful- Rental agency fees are a joke anyway but given service provided this was awful.
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By: Marilyn
Jul 11, 2018
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Dear Jo, Thank you for your feedback, however I am very sorry to read that you have been unhappy with our Property Management team. I have passed your comments onto the Head of Property Management, Ann, who has advised me that she will be in contact with you regarding this matter. In the meantime, I would like to thank you for bringing this to our attention. Kind regards Marilyn Head of Customer Relations ...

“ Jo Sayer... ”

Jun 29,2018
Minithumbup
By: 'Maintenance'
Jun 29,2018
0 people found
this helpful
Jo Sayer was absolutely brilliant and acted quickly and professionally when we had a problem with our hot water and lights. It was taken care of immediately and she was also very friendly and calm during the whole process. A nice welcomed change from the ...
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By: Marilyn
Jul 02, 2018
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Dear Sir/Madam, Thank you for your review regarding your experience with our Property Management Team. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards Asma Chughtai Customer Relations Manager ...

“ Great First Time Buyer Experience... ”

May 10,2018
Minithumbup
By: 'Ashley Bateman'
May 10,2018
0 people found
this helpful
As a first time buyer it can be a pretty daunting purchasing a house especially when doing it by myself. After having a quick call with Edward she showed me around a few properties all which were right up my street. He understood my needs ...
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By: Marilyn
May 11, 2018
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Dear Ashley, Thank you for taking the time to write a review about the great service you received from our Streatham Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards Marilyn Head of Customer Relations ...

“ Extremely Knowledgable... ”

May 01,2018
Minithumbup
By: 'Raymond Homeology.'
May 01,2018
0 people found
this helpful
I would just like to thank the Nicole, Ann and the team for all their help whilst we have been working with the team. We are a building company who works on behalf of Jacksons for their landlords and without the help, knowledge and support ...
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Comment on agent fees
Good
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By: Marilyn
May 10, 2018
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Dear Raymond, Having read your review, we would like thank you for your feedback about our Balham Office. Our service levels are very important to us, and recognition for the team's hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards Marilyn Head of Customer Relations ...

“ Yasmin Gollagly... ”

Apr 17,2018
Minithumbup
By: 'Jill Walshe'
Apr 17,2018
0 people found
this helpful
Yasmin was the first Lettings Consultant, my boyfriend & I met, while trying to find our first home together. Immediately we both warmed to her & appreciated her genuine interest in wanting to help us find the perfect place. What gained further respect on our ...
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By: Marilyn
Apr 20, 2018
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Dear Jill, We greatly appreciate you putting aside the time to submit a review about our Earlsfield Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. I would also like to refer you to Google reviews which is the most visited site for feedback by our customers who have received a great service from us. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Ma ...

“ The lettings team are fantastic, helpful, knowledg, communicative and supportive.... ”

Mar 28,2018
Minithumbup
By: 'Valley Road'
Mar 28,2018
0 people found
this helpful
The lettings team are fantastic, helpful, knowledgeable and supportive. They have given me great advice and always communicated well. Thank you!...
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Comment on agent fees
Good
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By: Marilyn
Apr 04, 2018
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Dear Sir/Madam, We appreciate you taking the time to submit your review regarding the service you received from our Streatham Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Marilyn Plews, Head of Customer Relations ...
Nov 09,2017
Minithumbup
By: 'Richard'
Nov 09,2017
0 people found
this helpful
As a Landlord I employed KFH first to market my property, they proved to be slow and ineffective. After 1-2 weeks I employed Jacksons who immediately begun bringing round viewers and offers. Tom Batchelor was professional and results driven from start to finish and eventually ...
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Comment on agent fees
Good
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By: Marilyn
Feb 14, 2018
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Dear Richard, I am writing to say thank you for your kind comments about the service you received from our Wandsworth Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
Nov 03,2017
Minithumbup
By: 'YJJU'
Nov 03,2017
0 people found
this helpful
We had a very good work with Sophie. she was extremely helpful for all the way through the process of buying a new flat for us. She knew what the process is exactly and have helped a lot for moving forward to the next step ...
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By: Marilyn
Feb 14, 2018
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Dear YJJU, We are delighted to read that our Wandsworth Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Sep 11,2017
Minithumbdown
By: 'P Mills'
Sep 11,2017
4 people found
this helpful
I would strongly recommend avoiding letting from Jacksons. Throughout my tenancy communication on their part was extremely, needing several reminder emails and calls to get any meaningful response on issues. We were left without a dishwasher for several weeks after a Property Manager failed to ...
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By: Marilyn
Sep 15, 2017
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Dear P Mills, I am concerned to read your review and keen to discuss this with you. If you could please contact me at marilynplews@customerrelationsteam.co.uk and provide me with further details, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...
Sep 01,2017
Minithumbdown
By: 'Miss H'
Sep 01,2017
2 people found
this helpful
Absolutely appalling and depressing to deal with. Deductions made from rental income with no explanation. Invoices/explanations requested but not provided. Repair work paid for and never carried out. Money demanded upfront for repairs then charged for again on completion and never refunded. Carpet destroyed ...
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Comment on agent fees
Fees would be acceptable if work was actually done. In addition to agent fees I lost over 6 K in payments from insurance company, lost rent and double charging.
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By: Miss H
Sep 06, 2017
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Thank you Marilyn I will email you ...
Aug 28,2017
Minithumbdown
By: 'Mark'
Aug 28,2017
2 people found
this helpful
Despite of the great property in Balham, I was very disappointed with Jacksons Estate Agency. Before signing the contract, it was all rushes, granted. However we had an issue with our boiler and we spent 3 weeks in January without hot water nor heating and by ...
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Comment on agent fees
High fees for the quality of service.
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By: Marilyn
Sep 04, 2017
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Dear Mark, I am concerned to read your review and keen to discuss this with you. If you could please contact me at marilynplews@customerrelationsteam.co.uk and provide me with further details, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...
Jun 10,2017
Minithumbup
By: 'A happy landlord'
Jun 10,2017
0 people found
this helpful
Staffs in this branch of Jacksons are very helpful and friendly. They are quick to response back with any queries and resolve any issues that I have raised event though the matter is not related to letting....
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Comment on agent fees
Agent fees very reasonable for services provided
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By: Marilyn
Jun 13, 2017
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Dear Sir/Madam, We are delighted to read that our Wandsworth Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Jun 03,2017
Minithumbup
By: 'Freddie'
Jun 03,2017
0 people found
this helpful
I am a current tenant. Amber was great throughout our discussions around changing the name on the lease to allow me to leave the tenancy early. She was responsive, explained the process and various fees, and generally made a situation that was a little complex ...
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Comment on agent fees
Very reasonable for a name change on the lease.
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By: Marilyn
Jun 13, 2017
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Dear Freddie, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
Jun 02,2017
Minithumbup
By: 'Demelza'
Jun 02,2017
1 people found
this helpful
Very efficient and helpful. Amber answered our queries in a very timely fashion and was always able to provide a solution to whatever issue we had....
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Comment on agent fees
Average. Better than most!
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By: Marilyn
Jun 13, 2017
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Dear Demelza, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
May 24,2017
Minithumbup
By: 'Nickypj'
May 24,2017
0 people found
this helpful
Had great service from Sophie at Jacksons when we were buying our flat. She wasn't pushy like some of the other agents we dealt with. She was proactive during the conveyancing process and understood our concerns when they arose....
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By: Marilyn
Jun 13, 2017
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Dear Nicky, Thank you very much for your great review regarding our Wandsworth Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
May 19,2017
Minithumbup
By: 'Maggie'
May 19,2017
1 people found
this helpful
I use Jacksons wandsworth for all my properties and am very pleased with the service. I have recommended them to other people who are also really pleased with their service. Keith and Maggie kennedy...
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Comment on agent fees
No one likes paying fees. They are too high but they do draw a good clientele.
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By: Marilyn
Jun 13, 2017
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Dear Maggie, We are delighted to read that our Wandsworth Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
May 18,2017
Minithumbup
By: 'Lloyd'
May 18,2017
1 people found
this helpful
Really helpful and efficient, answered all the questions we had. The fees were less than other places we looked too. Great property really well looked after....
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Comment on agent fees
The fees were less than that of those around and were easy to understand (I hate when it's broken down into a million smaller fees)
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By: Marilyn
Jun 13, 2017
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Dear Lloyd, Thank you for your review regarding your experience with our Wandsworth Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
May 08,2017
Minithumbup
By: 'Paul'
May 08,2017
1 people found
this helpful
Excellent service provided by Jay, He was very professional and proficient in completing the tenancy. Also very impressed with the service Jackson's provided overall, I would definitely recommend them....
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By: Marilyn
Jun 13, 2017
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Dear Paul, I am writing to say thank you for your kind comments about the service you received from our Wandsworth Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
May 07,2017
Minithumbup
By: 'Krissy and Greg'
May 07,2017
0 people found
this helpful
Jay is a very friendly and honest guy. It shows that he really cares about his clients, nothing is to much trouble for him. We would highly recommend using Jay as your agent....
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By: Marilyn
Jun 13, 2017
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Dear Krissy and Greg, Thank you very much for your great review regarding our Wandsworth Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
May 03,2017
Minithumbup
By: 'BG'
May 03,2017
0 people found
this helpful
Amber helped with a change of tenancy as I was leaving our property, so the tenancy was being replaced mid term with a new tenant. When the changeover process began, Amber was extremely organised and efficient with keeping us updated, getting paperwork signed and completed ...
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Comment on agent fees
The signing on fees at the beginning of the tenancy were not that bad but I thought the changeover of name fee was quite steep for the work that is required (£480).
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By: Marilyn
Jun 13, 2017
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Dear BG, We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
May 03,2017
Minithumbup
By: 'EF'
May 03,2017
0 people found
this helpful
Jay was not only extremely professional, he was also proactive in enabling us to see a flat that had yet to hit the website. He was always courteous and personable in his dealings and more than efficient in his processing of the paperwork. I have ...
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Comment on agent fees
Compared to the rest of the market the fees were reasonable.
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By: Marilyn
Jun 13, 2017
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Dear EF, Thank you for your review regarding your experience with our Wandsworth Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
May 03,2017
Minithumbup
By: 'Alex B'
May 03,2017
0 people found
this helpful
I have used Jacksone various times in the past to sell and buy property and have always been impressed, this was my first experience with the letting someone department and Jack and the team have been excellent from day one! Not only did they secure ...
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Comment on agent fees
Very fair for the service and results.
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By: Marilyn
Jun 13, 2017
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Dear Alex, I am writing to say thank you for your kind comments about the service you received from our Wandsworth Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
May 02,2017
Minithumbup
By: 'Newman'
May 02,2017
0 people found
this helpful
Very good service, very polite and helpful. No fuss. Jay is professional, and friendly. communicates well, responds quickly and thoroughly to queries and concerns. Thank you....
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Comment on agent fees
better than some!
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By: Marilyn
Jun 13, 2017
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Dear Newman, Thank you very much for your great review regarding our Wandsworth Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
Apr 25,2017
Minithumbup
By: 'Eoin'
Apr 25,2017
0 people found
this helpful
I really appreciate the effort Tom went to which made our finding of a suitable property and the move as smooth as it could be. If you want an easy property search then Tom's your man....
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Comment on agent fees
Agent's fees are a necessary part of life - not saying I like them though!!
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By: Marilyn
Jun 13, 2017
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Dear Eoin, We are delighted to read that our Wandsworth Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Apr 16,2017
Minithumbup
By: 'Emmanuel Road'
Apr 16,2017
0 people found
this helpful
Both Becky & Oscar were great during our search & then move in through Jacksons. They kept us updated throughout the process & always came back to any of our questions quickly. We love the flat & are so grateful for all of their help....
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By: Marilyn
Jun 13, 2017
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Dear Emmanuel, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
Apr 10,2017
Minithumbup
By: 'Amandine and Guillaume'
Apr 10,2017
0 people found
this helpful
Guillaume and I have had a great experience with Jackson Estate Agents throughout our move process! Becky was super supportive all along the way, she made herself available and was super flexible even at short notice, which we appreciated a lot. She understood our need ...
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By: Marilyn
Jun 13, 2017
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Dear Amandine and Guillaume, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
Apr 10,2017
Minithumbup
By: 'CM'
Apr 10,2017
0 people found
this helpful
Great service, great team. Both agents really friendly and the move went ahead without a hitch. Shame they're not managing the property too so won't be seeing these guys around too much in the future. Keep up the good work!...
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Comment on agent fees
Middle of the pack for London
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By: Marilyn
Jun 13, 2017
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Dear CM, Thank you very much for your great review regarding our Balham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
Apr 10,2017
Minithumbup
By: 'LL'
Apr 10,2017
0 people found
this helpful
I found a flat (which was on with dual agent) on Right Move and asked to view. Throughout the whole process, I dealt with the same agent, which made a real difference as there was continuity so he immediately was able to answer my questions &...
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Comment on agent fees
Reasonable - check out & securing fee only
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By: Marilyn
Jun 13, 2017
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Dear LL, We are delighted to read that our Balham Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Apr 01,2017
Minithumbup
By: 'George'
Apr 01,2017
0 people found
this helpful
Becky was brilliant! Made time to hear what I wanted and gave me sound advice reguarding the area. Within 2 days she had organised viewings for me, the second of which was is my new flat! Made what could be a very stressful time very easy! ...
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By: Marilyn
Jun 13, 2017
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Dear George, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
64 6 57 28 2 1 4 0 13 6

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Firm Widgets

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Battersea
174a Lavender Hill, London SW11 5TG
(8)
Clapham
73 Abbeville Rd, London, London SW4 9JN
(1)
Office 1
115 Balham High Road, London SW12 9AP
(84)
show all branches (9)
Office 2
372-374 Garratt Lane, Earlsfield, London SW18 4ES
(34)
Streatham
1-3 De Montfort Parade, London SW16 1BU
(14)
Tooting
26 Tooting Bec Road, London SW17 8BD
(15)
Wandsworth
507 Old York Road, London SW18 1TF
(12)
Wandsworth Common
22 Bellevue Road, London SW17 7EB
(0)
Wimbledon
53 Wimbledon Hill Road, London SW19 7QW
(2)


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