Jacksons Estate Agents
4.1/5, 191 reviews
77% recommended
100% sales valuation accuracy
100% sales fee satisfaction
Whether you're buying or selling a property, or looking to let or rent, our customers ALWAYS receive a professional and dynamic service. show more Whether you're buying or selling a property, or looking to let or rent, our customers ALWAYS receive a professional and dynamic service.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
68 6 57 29 3 2 4 1 15 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“Professional and Helpful....”

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Jun 28,2019
Minithumbup
By: 'Joao Dias'
Jun 28,2019
0 people found
this helpful
I am very satisfied with the work done by Kerry Dunmall answering to our needs in a professional and helpful way....
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“landlord...”

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May 21,2019
Minithumbup
By: 'J at Witham House'
May 21,2019
0 people found
this helpful
Abbe Lord of Wandsworth Branch was very helpful and bubbly. The service I received was very satisfactory. They had managed to find a tenant for me within a week I instructed them. Abbe and her colleague, Taylor, are both helpful and proactive with very professional ...
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Comment on agent fees
Jackson is more expensive than other agents in the area. They do not provide "find tenants only" service, but "collecting rent", which is not what quite I needed. However, I went with them as I like Abbe's work ethic.
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“Abbe Lord & Kelly Everard...”

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May 20,2019
Minithumbup
By: 'Barbara'
May 20,2019
0 people found
this helpful
Brilliant personal service as always. Flat let in one day, cant be bettered. As we do not live in London we really appreciate this high quality service...
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Comment on agent fees
Good
Was this helpful? Yes

“Lies...”

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May 15,2019
Minithumbdown
By: 'sam r'
May 15,2019
0 people found
this helpful
just exchanged on our first flat through Jackson's Earlsfield. The agent showing us around was Sophie who was absolutely fine. When we moved onto "sales support" we had the unfortunate experience of dealing with Talvinder. She directly lied to us over why the completion date ...
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Comment on agent fees
NA
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“Good Service...”

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Apr 19,2019
Minithumbup
By: 'David'
Apr 19,2019
0 people found
this helpful
Charlie has done a good job of managing ongoing issues with one of our properties in Tooting. Multiple roof repairs have lead to a lot of extra work for him and the team which has been done in a thoughtful & conscientious way....
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Comment on agent fees
Fees are fair
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“Telephone call from Matt re property review...”

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Apr 04,2019
Minithumbup
By: 'Barbara'
Apr 04,2019
0 people found
this helpful
Matt's confident manner made him easy to talk and relate to. He communicated clearly, was understanding and empathetic. He is a good listener, quick to understand and suggest appropriate action....
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Comment on agent fees
They have increased since we joined the agency
Was this helpful? Yes

“INCOMPETENCE & DISHONESTY...”

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Mar 22,2019
Minithumbdown
By: 'Ontheball'
Mar 22,2019
2 people found
this helpful
Lies and incompetence by all staff were what we experienced. Staff ensured us our buyer was ready to go with no chain, enabling us to buy our property. Reality was a chain that held our purchase up, increasing our price by £5,500.00. Nothing but incompetence, lies ...
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Comment on agent fees
Bad. We paid 2 1/2 percent as they weren’t sole agent. Asked for discount due to their total incompetence (they couldn’t even get their maths right). No discount given.
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“Great experience with James...”

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Mar 01,2019
Minithumbup
By: 'Jake and Megan'
Mar 01,2019
0 people found
this helpful
We have been resident in Tooting for about 6 months and James recently took over as our property manager. He has been amazing, helping us out with a few broken things in the flat that needed sorting, which he managed to get sorted really quickly. We ...
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Comment on agent fees
n/a
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“Absolutely awful experience...”

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Oct 10,2018
Minithumbdown
By: 'C Broad'
Oct 10,2018
1 people found
this helpful
I wish I could rate this 0 stars. I have had the displeasure of using Jackons Earlsfield for a year long rental. They are the worst company I have ever come across. Repairs are never completed - when we first moved in we were given a ...
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Comment on agent fees
Bad - extortionately priced
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By: PAUL BANNISTER
Feb 01, 2019
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I have never heard a good word said about estate agents. personally I would also rate Saxons of colchester zero and browns of colchester zero ...

“Professional sale....”

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Aug 29,2018
Minithumbup
By: 'Victor'
Aug 29,2018
0 people found
this helpful
I would just like to say that Jackson's done their job very professionally when selling my flat in Streatham. Davina was excellent at getting the sale through when the solicitor seemed to be dragging their heels. I would recommend Jacksons completely....
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“10 years with Jacksons Earlsfield...”

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Jul 13,2018
Minithumbup
By: 'Liz'
Jul 13,2018
0 people found
this helpful
Jacksons have placed great tenants back-to-back in my flat for the past 10 years. I've always been impressed by Jessie and team. The management service has improved massively over the years. My most recent property managers - Ana and Marta - have been prompt and efficient, ...
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By: Asma
Jul 16, 2018
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Dear Liz, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Wandsworth Office and the Property Management Team. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards Asma Customer Relations Manager ...

“Shocking...”

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Jul 08,2018
Minithumbdown
By: 'Jo'
Jul 08,2018
3 people found
this helpful
From start to finish, our experience with Jacksons has been awful. We have been tenants in a Jacksons managed property for two years and I will be avoiding them at all costs in the future. Repairs are not done and it takes multiple follow up ...
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Comment on agent fees
Awful- Rental agency fees are a joke anyway but given service provided this was awful.
Was this helpful? Yes
By: Marilyn
Jul 11, 2018
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Dear Jo, Thank you for your feedback, however I am very sorry to read that you have been unhappy with our Property Management team. I have passed your comments onto the Head of Property Management, Ann, who has advised me that she will be in contact with you regarding this matter. In the meantime, I would like to thank you for bringing this to our attention. Kind regards Marilyn Head of Customer Relations ...

“Jo Sayer...”

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Jun 29,2018
Minithumbup
By: 'Maintenance'
Jun 29,2018
0 people found
this helpful
Jo Sayer was absolutely brilliant and acted quickly and professionally when we had a problem with our hot water and lights. It was taken care of immediately and she was also very friendly and calm during the whole process. A nice welcomed change from the ...
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Was this helpful? Yes
By: Marilyn
Jul 02, 2018
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Dear Sir/Madam, Thank you for your review regarding your experience with our Property Management Team. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards Asma Chughtai Customer Relations Manager ...

“Great First Time Buyer Experience...”

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May 10,2018
Minithumbup
By: 'Ashley Bateman'
May 10,2018
0 people found
this helpful
As a first time buyer it can be a pretty daunting purchasing a house especially when doing it by myself. After having a quick call with Edward she showed me around a few properties all which were right up my street. He understood my needs ...
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By: Marilyn
May 11, 2018
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Dear Ashley, Thank you for taking the time to write a review about the great service you received from our Streatham Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards Marilyn Head of Customer Relations ...

“Extremely Knowledgable...”

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May 01,2018
Minithumbup
By: 'Raymond Homeology.'
May 01,2018
0 people found
this helpful
I would just like to thank the Nicole, Ann and the team for all their help whilst we have been working with the team. We are a building company who works on behalf of Jacksons for their landlords and without the help, knowledge and support ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Marilyn
May 10, 2018
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Dear Raymond, Having read your review, we would like thank you for your feedback about our Balham Office. Our service levels are very important to us, and recognition for the team's hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards Marilyn Head of Customer Relations ...

“Yasmin Gollagly...”

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Apr 17,2018
Minithumbup
By: 'Jill Walshe'
Apr 17,2018
0 people found
this helpful
Yasmin was the first Lettings Consultant, my boyfriend & I met, while trying to find our first home together. Immediately we both warmed to her & appreciated her genuine interest in wanting to help us find the perfect place. What gained further respect on our end was ...
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By: Marilyn
Apr 20, 2018
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Dear Jill, We greatly appreciate you putting aside the time to submit a review about our Earlsfield Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. I would also like to refer you to Google reviews which is the most visited site for feedback by our customers who have received a great service from us. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Ma ...

“The lettings team are fantastic, helpful, knowledg, communicative and supportive....”

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Mar 28,2018
Minithumbup
By: 'Valley Road'
Mar 28,2018
0 people found
this helpful
The lettings team are fantastic, helpful, knowledgeable and supportive. They have given me great advice and always communicated well. Thank you!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Marilyn
Apr 04, 2018
View all comments (1)
Dear Sir/Madam, We appreciate you taking the time to submit your review regarding the service you received from our Streatham Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Marilyn Plews, Head of Customer Relations ...

“As a Landlord I employed KFH first to market my ......”

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Nov 09,2017
Minithumbup
By: 'Richard'
Nov 09,2017
0 people found
this helpful
As a Landlord I employed KFH first to market my property, they proved to be slow and ineffective. After 1-2 weeks I employed Jacksons who immediately begun bringing round viewers and offers. Tom Batchelor was professional and results driven from start to finish and eventually ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Marilyn
Feb 14, 2018
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Dear Richard, I am writing to say thank you for your kind comments about the service you received from our Wandsworth Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“We had a very good work with Sophie. she was ......”

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Nov 03,2017
Minithumbup
By: 'YJJU'
Nov 03,2017
0 people found
this helpful
We had a very good work with Sophie. she was extremely helpful for all the way through the process of buying a new flat for us. She knew what the process is exactly and have helped a lot for moving forward to the next step ...
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Was this helpful? Yes
By: Marilyn
Feb 14, 2018
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Dear YJJU, We are delighted to read that our Wandsworth Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“I would strongly recommend avoiding letting from Jacksons. Throughout my ......”

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Sep 11,2017
Minithumbdown
By: 'P Mills'
Sep 11,2017
5 people found
this helpful
I would strongly recommend avoiding letting from Jacksons. Throughout my tenancy communication on their part was extremely, needing several reminder emails and calls to get any meaningful response on issues. We were left without a dishwasher for several weeks after a Property Manager failed to ...
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Was this helpful? Yes
By: Marilyn
Sep 15, 2017
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Dear P Mills, I am concerned to read your review and keen to discuss this with you. If you could please contact me at marilynplews@customerrelationsteam.co.uk and provide me with further details, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“Absolutely appalling and depressing to deal with. Deductions made from ......”

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Sep 01,2017
Minithumbdown
By: 'Miss H'
Sep 01,2017
3 people found
this helpful
Absolutely appalling and depressing to deal with. Deductions made from rental income with no explanation. Invoices/explanations requested but not provided. Repair work paid for and never carried out. Money demanded upfront for repairs then charged for again on completion and never refunded. Carpet destroyed ...
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Comment on agent fees
Fees would be acceptable if work was actually done. In addition to agent fees I lost over 6 K in payments from insurance company, lost rent and double charging.
Was this helpful? Yes
By: Miss H
Sep 06, 2017
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Thank you Marilyn I will email you ...

“Despite of the great property in Balham, I was very ......”

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Aug 28,2017
Minithumbdown
By: 'Mark'
Aug 28,2017
2 people found
this helpful
Despite of the great property in Balham, I was very disappointed with Jacksons Estate Agency. Before signing the contract, it was all rushes, granted. However we had an issue with our boiler and we spent 3 weeks in January without hot water nor heating and by ...
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Comment on agent fees
High fees for the quality of service.
Was this helpful? Yes
By: Marilyn
Sep 04, 2017
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Dear Mark, I am concerned to read your review and keen to discuss this with you. If you could please contact me at marilynplews@customerrelationsteam.co.uk and provide me with further details, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“Staffs in this branch of Jacksons are very helpful and ......”

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Jun 10,2017
Minithumbup
By: 'A happy landlord'
Jun 10,2017
0 people found
this helpful
Staffs in this branch of Jacksons are very helpful and friendly. They are quick to response back with any queries and resolve any issues that I have raised event though the matter is not related to letting....
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Comment on agent fees
Agent fees very reasonable for services provided
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
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Dear Sir/Madam, We are delighted to read that our Wandsworth Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“I am a current tenant. Amber was great throughout our ......”

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Jun 03,2017
Minithumbup
By: 'Freddie'
Jun 03,2017
0 people found
this helpful
I am a current tenant. Amber was great throughout our discussions around changing the name on the lease to allow me to leave the tenancy early. She was responsive, explained the process and various fees, and generally made a situation that was a little complex ...
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Comment on agent fees
Very reasonable for a name change on the lease.
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
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Dear Freddie, Thank you for your review regarding your experience with our Balham Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Very efficient and helpful. Amber answered our queries in a ......”

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Jun 02,2017
Minithumbup
By: 'Demelza'
Jun 02,2017
1 people found
this helpful
Very efficient and helpful. Amber answered our queries in a very timely fashion and was always able to provide a solution to whatever issue we had....
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Comment on agent fees
Average. Better than most!
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
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Dear Demelza, I am writing to say thank you for your kind comments about the service you received from our Balham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Had great service from Sophie at Jacksons when we were ......”

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May 24,2017
Minithumbup
By: 'Nickypj'
May 24,2017
0 people found
this helpful
Had great service from Sophie at Jacksons when we were buying our flat. She wasn't pushy like some of the other agents we dealt with. She was proactive during the conveyancing process and understood our concerns when they arose....
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Was this helpful? Yes
By: Marilyn
Jun 13, 2017
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Dear Nicky, Thank you very much for your great review regarding our Wandsworth Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“I use Jacksons wandsworth for all my properties and am ......”

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May 19,2017
Minithumbup
By: 'Maggie'
May 19,2017
1 people found
this helpful
I use Jacksons wandsworth for all my properties and am very pleased with the service. I have recommended them to other people who are also really pleased with their service. Keith and Maggie kennedy...
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Comment on agent fees
No one likes paying fees. They are too high but they do draw a good clientele.
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
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Dear Maggie, We are delighted to read that our Wandsworth Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Really helpful and efficient, answered all the questions we had. ......”

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May 18,2017
Minithumbup
By: 'Lloyd'
May 18,2017
1 people found
this helpful
Really helpful and efficient, answered all the questions we had. The fees were less than other places we looked too. Great property really well looked after....
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Comment on agent fees
The fees were less than that of those around and were easy to understand (I hate when it's broken down into a million smaller fees)
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
View all comments (1)
Dear Lloyd, Thank you for your review regarding your experience with our Wandsworth Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Excellent service provided by Jay, He was very professional and ......”

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May 08,2017
Minithumbup
By: 'Paul'
May 08,2017
1 people found
this helpful
Excellent service provided by Jay, He was very professional and proficient in completing the tenancy. Also very impressed with the service Jackson's provided overall, I would definitely recommend them....
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By: Marilyn
Jun 13, 2017
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Dear Paul, I am writing to say thank you for your kind comments about the service you received from our Wandsworth Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Jay is a very friendly and honest guy. It shows ......”

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May 07,2017
Minithumbup
By: 'Krissy and Greg'
May 07,2017
0 people found
this helpful
Jay is a very friendly and honest guy. It shows that he really cares about his clients, nothing is to much trouble for him. We would highly recommend using Jay as your agent....
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By: Marilyn
Jun 13, 2017
View all comments (1)
Dear Krissy and Greg, Thank you very much for your great review regarding our Wandsworth Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Jacksons Estate Agents

Individual Branch Awards

London, SW18

London, SW12

London, SW18


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