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    Nadia Zeini
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    Mark Birch
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    Becky Nijhuis
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    Louise Stent
Jackson-Stops & Staff are national estate agents with local knowledge.
 
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Properties for sale
Properties for rent
Jul 04,2016
Minithumbdown
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Jul 04,2016
0 people found
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As soon as our house sale had completed, this agent did not want to know. I guess they had got their money. But the most disturbing thing is that the agent we were dealing with was gossiping about me to the sellers, I can believe this as she slated the sellers in return to me. i.e. I asked the agent if she would ask the seller a question, the response I got was, I can't ask that, they will shout at me. Insinuating that the sellers were nasty. A lot more occurred as well as this. I ...
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Mar 23,2016
Minithumbdown
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Mar 23,2016
0 people found
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It's a constant battle with this agency. We are leasing a home in Surrey. There are so many problems with this house, everything is broken, collapsing, badly maintained or not at all. The property management system is broken. The owner has been screwed over absolutely. He has no idea what is going on with his property. If you are planning to let your property and are planning to pay for management do NOT use Jackson-Stops. You will regret it as over time they devalue your investment....
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Jul 08,2015
Minithumbup
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Jul 08,2015
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It was a pleasure doing business with Jackson-Stops and Staff, Teddington. Mark Birch and his team went out of their way to make the entire process extremely smooth, from finding a great flat, signing the lease and moving in, to vacating and handing it over at the end of the lease period. On several occasions the team went beyond their call of duty, ie helping with an accidental lockout, with personal advice / shared their local knowledge......which was extremely nice and helpful....
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Comment on agent fees
Fees were reasonable and to my best knowledge below average.
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Jan 17,2015
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Jan 17,2015
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Stay away from Jackson Stops in Weybridge. Their customer service skills are simply non-existing. After they sell you a property, if you are having issues, they simply refuse to help. Worst possible experience ever....
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Jan 12,2015
Minithumbdown
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Jan 12,2015
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Have had the worst experience in working with both estate agent and property management side of the business. They have were mislead us about the property, stating that things were "fixed". When we moved in the dishwasher, washing machine, fireplace were all not working. The damp which was meant to be fixed was not at all. The painting was so shoddy that the painters had not even removed the cupboard door handles to paint. In addition to being mislead and poor quality work, they h...
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Aug 25,2014
Minithumbdown
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Aug 25,2014
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This agency has the most unhelpful unprofessional staff who are not able to do their job. They were giving us contradictory information and did not return our calls. We were about to make an offer on a rental property and they failed to get back to us at the agreed time and day and let the property to someone else without even contacting us. We would not recommend using this agency at all as there are many more efficient agencies in the area....
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By: anon
Aug 26, 2014
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Unfortunatley this person has not specified which branch this issue refers to; as such we are unable to answer any queries.....
Nov 25,2013
Minithumbup
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Nov 25,2013
0 people found
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I own a number of properties and deal with agents fairly regularly so have a reasonable amount of experience in this market place. I\'ve recently used Jackson-Stops in Teddington and have found them to be extremely professional, helpful and effective at letting my property. They really did go that extra mile. Needles-to-say, I\'d have no hesitation in using them again or recommending them to anyone else renting or selling....
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Oct 21,2013
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Oct 21,2013
1 people found
this helpful
We are 6 months into a 12 month contract and have had to ask to be released from the contract such is the poor state of the house. I am aware that the house is old but I rented a 3 bedroomed house and can only use 2, of the remaining 2 the walls have to be bleached daily to remove mould. The 3rd bedroom is not fit for use due to mould on the walls and floor. Then there is the mice infestation in the roof and not forgetting the leaking roof in the conservatory that has been repaired 4 times and s...
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Oct 16,2013
Minithumbdown
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Oct 16,2013
2 people found
this helpful
We rented a property through Jackson Stops, Sevenoaks Branch. We were moving back from the US. My husband had a quick view and warned Jackson Stops that the place was not in good order, although he thought the property was a nice one if all damages and repairs were made. Our rent, including the maintenance of the garden and swimming pool is GBP3,650 a month. Jackson Stops demanded that we paid the rent in advance. We had already paid the deposit for two months but they wanted us the pay the...
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Apr 20,2012
Minithumbup
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Apr 20,2012
0 people found
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After almost a year of dealing with estate agents on a daily basis, I can say with some certainty that Robert and Jackson Stops are the best, if not the only decent estate agent in this area. Robert could not do enough to help - and it was a difficult and complicated process that did require a lot of help from him. He and his colleagues were calm, intelligent, honest (I know!) and sympathetic. I only found out after I bought the house that Robert had been working at a different branch for severa...
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Nov 28,2011
Minithumbup
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Nov 28,2011
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The agent was excellent. Responsive, personable, and very helpful in overcoming any difficulties. Also showed a great deal of patience in a long drawn out process....
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Sep 29,2011
Minithumbup
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Sep 29,2011
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If you appreciate getting immediate responses to your emails & having your property problems fixed next day then use Jackson-Stop. These are the most professional bunch of people I have dealt with, in this or any other industry. Can't recommend them highly enough....
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Sep 01,2011
Minithumbup
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Sep 01,2011
0 people found
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The team worked hard; they kept me informed about viewings and the sale process at all stages and their feedback was helpful. They have a sound knowledge of the area and are realistic about achievable prices....
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Aug 31,2011
Minithumbup
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Aug 31,2011
0 people found
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Jackons-Stops were great. They were really up-front about any potentially difficult matters and there were no surprises. They were also really helpful when it came to dealing with petulant solicitors. Thank you....
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Aug 30,2011
Minithumbup
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Aug 30,2011
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We registered with several agents. Jackson-Stops & Staff were the only agents who took careful note of our specific needs regarding location and type of prperty and acted on them. Anissa Cantell (sales negotiator) went out of her way to find suitable properties for us to view, culminating in our purchase. The service from all staff was excellent and we would highly recommend this branch....
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Jul 05,2011
Minithumbup
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Jul 05,2011
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having recently just sold through the Richmond office I thought I would take the time to express my appreciation for the excellent result they got for my wife and I. We had been for sale with another agent locally, namely Featehrstone Leigh, and had the worst experience possible. They promised the earth, (the manager Brendan) and delivered absolutely nothing. They were absoutely incompetent from start to finish, never return calls or emails and I never heard from them for the first 4 weeks of ma...
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Mar 01,2011
Minithumbdown
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Mar 01,2011
0 people found
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I sent an email to the Burford office, expressing strong interest in one of their properties and asking for a call to view. I received no call and no acknowledgement of my email. This was despite my being a cash buyer with no property to sell. I wasn't too surprised. Several months ago, I had registered with their Cirencester branch and have heard nothing since. If I were a seller, I would never engage them....
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By: Jss Chichester
Feb 24, 2012
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I represent the Chichester office. I note your concerns do not involve us here in Chichester, but other offices. Is it possible to remove the Chichester office and resubmit agains your problem offices?....
Aug 17,2010
Minithumbdown
By:
Aug 17,2010
1 people found
this helpful
Very very bad, the rental staff do not care. They are unorganised and seem to play dumb a lot. This may just be the current rentals manager in the Richmond branch. He acted more like a surly teenager. However the other staff seemed more helpful and attentive. ...
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Jan 06,2010
Minithumbdown
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Jan 06,2010
0 people found
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Whilst I had a reasonably good experience with the lettings team in Wimbledon (as a Landlord), when I came to try to sell the house the experience was abysmal. They seem to have a poor knowledge of the local area, undervalued the property, have unreasonably long sole agency terms, took a month to answer email in one case, and managed to upset my tenants to the point of me having to intervene to calm things down. Having made all of these errors, and been asked to release me from the terms of the ...
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By: Benjamin
Sep 14, 2011
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After posting the above review / comment I was contacted by a Director of Jackson-Stops who made a hansom apology and assured me that the issues I had raised had been addressed with the relevant staff, so I am satisfied with the conclusion of this incident.....
Dec 06,2009
Minithumbdown
By:
Dec 06,2009
0 people found
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Staff take a really long time to organise contract, contract still not signed after offer was made 3 weeks ago. Charge tenants for tenancy renewals (and include in the contract that it must be paid and advise this is non negotiable when questioned)....
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May 05,2008
Minithumbdown
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May 05,2008
0 people found
this helpful
They are lethargic, they dont follow up when people have viewed you property and the reason they get a lot of instructions in the Winchester area is because the main man comes to your house, over prices it by a mile and smarms off....
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Awards won by Jackson-Stops & Staff

Individual Branch Awards

Firm rankings




4 Emmas Court, Burnham Market PE31 8HD
(0)

11 Guildhall Street, Bury St. Edmunds IP33 1PR
(0)

15 Tower Street, Ipswich IP1 3BE
(0)
show all branches (44)

168 High Street, Newmarket CB8 9AJ
(0)
Arundel
28 High Street, Arundel BN18 9AB
(0)
Barnstaple
27 Boutport Street, Barnstaple EX31 1RP
(0)
Bridport
59 South Street, Bridport DT6 3NZ
(0)
Burford
112 High Street, Burford OX18 4QJ
(0)
Canterbury
80 Castle Street, Canterbury CT1 2QD
(0)
Chelmsford
Springfield Lyons Approach, Chelmsford Business Park, Chelmsford CM2 5LB
(0)
Chipping Camden
Market House, Chipping Camden GL55 6AJ
(0)
Cirencester
Dyer Lodge, Dyer Street, Cirencester GL7 2PP
(0)
Dorchester
51 High West Street, Dorchester DT1 1UT
(0)
Eaton Norwich
2 Redwell Street, Norwich NR2 4SN
(1)
Exeter
10 Southernhay West, Exeter EX1 1JG
(0)
Goring-on-Thames
Halsbury House, High Street, Goring-on-Thames RG8 9AB
(0)
Milton Keynes
1 Market Place, Milton Keynes MK17 9PZ
(0)
Office 1
The Courtyard, 2 London Road, Newbury RG14 1JX
(0)
Office 1
20 Bridge Street, Northampton NN1 1NR
(0)
Office 1
8 Water Lane, Wilmslow SK9 5AA
(0)
Office 10
52 High Street, Sevenoaks TN13 1JG
(1)
Office 11
59 Cadogan Street, London SW3 2QJ
(0)
Office 12
14 Portland Road, London W11 4LA
(1)
Office 13
16 Sussex Street Pimlico, London SW1V 4RW
(0)
Office 14
3 Lichfield TerraceSheen Road, Richmond TW9 1AS
(7)
Office 15
36 High Street, Teddington TW11 8EW
(2)
Office 18
11a Southgate Street, Winchester SO23 9DZ
(0)
Office 2
25 Southgate Street, Winchester SO23 9EB
(0)
Office 3
77 Queens Road, Weybridge KT13 9UQ
(1)
Office 4
279 High Street, Dorking RH4 1RL
(0)
Office 5
37 South Street, Chichester PO19 1EL
(2)
Office 6
Market Square, Midhurst GU29 9NJ
(0)
Office 7
29 Churchill Parade Rustington, Littlehampton BN16 2DE
(0)
Office 8
17c Curzon Street, London W1J 5HU
(0)
Office 9
37 Stone Street, Cranbrook TN17 3HF
(0)
Oxted
17-19 Station Road West, Oxted RH8 9EE
(0)
Shaftesbury
6 The Commons, Shaftesbury SP7 8JU
(0)
Sherborne
Church House, Half Moon Street, Sherborne DT9 3LN
(0)
Taunton
8 Hammet Street, Taunton TA1 1RZ
(0)
Truro
44 Lemon Street, Truro TR1 2NS
(0)
Tunbridge Wells
17 Mount Pleasant Road, Tunbridge Wells TN1 1NT
(0)
Weybridge
37 Queens Road, Weybridge KT13 9UQ
(1)
Wimbledon London
17-21 Church Road, London SW19 5DQ
(0)
York
23 High Petergate, York YO1 7HS
(0)

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