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    Mark O'Sullivan
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    Sean Fahy
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    Mark OSullivan
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    Kerry Kane
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    Akemi Birnage
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    jAMES PREDDY
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    STEVE THOMSON
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    Patricia OSullivan
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    Marianna Ioannou
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    Iwona Dudar
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    Rina Hansat
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    Masue Kikuchi
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    Roberto Saraby
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    Richard Broer
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    Masaya Nagamine
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Properties for sale
Properties for rent
Jul 12,2016
Minithumbup
By:
Jul 12,2016
1 people found
this helpful
Roberto proved to be extremely helpful with the entire process of me purchasing my property (via JAc Strattons Finchley Central) from start to finish. His knowledge of the local property market proved to be very useful, and with his assistance I felt confident throughout the entire process. He also proved to be responsive throoughout the day, and even prepared analytical material on similar property and prices. This research led me to grasp a greater understanding of the market as a whole and ...
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Was this helpful? Yes
Jun 24,2016
Minithumbup
By:
Jun 24,2016
0 people found
this helpful
Adam Pryor was very professional ,and very helpful , when any thing goes wrong, he will always sort out the problem quickly and efficiently...
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 25,2015
Minithumbup
By:
Nov 25,2015
0 people found
this helpful
Dear Mr. Broer, I want to thank you and your Strattons lettings team for finding a tenant for my flat. Thanks to the high demand from your quality applicants and the professional marketing provided by your team there was less than one month void period between the end of the last tenancy and the start of the new tenancy. I was also able to let my property at a higher rent than before. Great work....
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Was this helpful? Yes
Oct 15,2015
Minithumbdown
By:
Oct 15,2015
9 people found
this helpful
I viewed a flat with this company in Lichfield Grove N3 and made an offer just below the asking price after having my builder friend have a look at it for me. I was told that there was a higher offer so I increased my offer to the asking price. Again I was told there was a higher offer still, at this point i had a feeling Roberto was not submitting my offer to the owner in favor of other bids so I again increased my offer above asking price and this time I also dropped a copy of the offer to the...
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Was this helpful? Yes
Sep 14,2015
Minithumbup
By:
Sep 14,2015
1 people found
this helpful
JAC Strattons Regents Park Office are first class letting agents. They have a great team of staff led by Masue Kikiuchi who is very professional and friendly as are all of the staff and very much go that extra mile to ensure everything is done correctly importantly for both tenants and landlords. I have had first hand experience of dealing with them for 10 years now and they have at all times been very good. The Head Office Management team where I have mainly dealt with Mark O'Sullivan ...
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Comment on agent fees
All fees charged were reasonable and transparent
Was this helpful? Yes
May 12,2015
Minithumbdown
By:
May 12,2015
2 people found
this helpful
Thay were very kind until you payed them a money After that we had so many problems with them mr Mark Osalivan first was trying to charge us for an extra month saying that he didn't revived the notice, which we had a proof that we have send. He was lieing to us on the phone/ saying different things every day. After that he was clearly avoiding our phone calls always being on lunch, meeting or something else , never called back. Now thay trying to charge us for moving 4 chairs and table to the...
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Was this helpful? Yes
Feb 22,2015
Minithumbdown
By:
Feb 22,2015
3 people found
this helpful
They are very kind and friendly until they get your money. They have hidden fees about whom they don't inform clients before holding deposits . They don't give holding deposit forms. If you don't get property they don't return to you part of your money . Be aware of them. This is how they work and make business. Very unprofessional behaviour....
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Was this helpful? Yes
Sep 07,2014
Minithumbdown
By:
Sep 07,2014
3 people found
this helpful
I urge people not to use this company to rent out your property. As I learnt to my peril, they are only interested in collecting the commission. My property was turned into a brothel by the tenant they had allegedly vetted. I was called by the police a couple of months ago who were very keen to know who the letting agent was, as it was deemed to be their responsibility. They were very responsive to the police, and jumped into action to clear people from my flat and put up an abandonment notice...
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What agent could do to change your mind?
They should have returned my fee. Offered to cover the cost of the professional clean.
Was this helpful? Yes
Jul 21,2014
Minithumbdown
By:
Jul 21,2014
3 people found
this helpful
Make sure that you read the fine-print before signing the contract. I had a tenant who had lived at my property for over four years, and i was paying 10% commission per year. Having renewed the contract in February, in June my tenant decided he wished to move to another location, to which I had no objection. Unfortunately, I was unaware that JAC Strattons would not refund me the commission I had paid a year in advance, so was left almost £2,000 pounds out of pocket....
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Comment on agent fees
10% + V.A.T.per year + tenancy renewal fee.
Was this helpful? Yes
Jul 15,2014
Minithumbup
By:
Jul 15,2014
1 people found
this helpful
TO WHOM IT MAY CONCERN Re: Patricia O'Sullivan, JAC Strattons Patricia undertook to sell our flat in central London recently, and we have worked with her until the completion of the sale. We have been impressed by her efficiency, professionalism and pleasant personality. Patricia managed to find several prospective buyers within a couple of days and followed the entire process from A to Z systematically, with precision and very clear communication with all parties concerned. We would be happy ...
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Was this helpful? Yes
Jul 15,2014
Minithumbup
By:
Jul 15,2014
0 people found
this helpful
We met Patricia on viewing a property in London in April 2014, and have worked with her since then to purchase that same property. Throughout the whole process, we have found her polite, friendly, professional and helpful. She has been pro-active throughout the whole process and we would be happy to recommend her as an estate agent....
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Was this helpful? Yes
Jul 03,2014
Minithumbdown
By:
Jul 03,2014
3 people found
this helpful
I have never dealt with such an aggressive and unprofessional agent, they have taken money and not sorted the damp in the bathroom , after just finally getting my landlords number from the estate management office i finally got my landlords details, please get in touch with myself all landlords and lets get the trading standards and please add more reviews about this agency , they contractors may have taken my jewellery , i have been threatened that they will call police , they keep hanging up ....
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Was this helpful? Yes
Jul 01,2014
Minithumbdown
By:
Jul 01,2014
2 people found
this helpful
I will never use this agency again. The office manager has been insulting and rude and uncooperative on a number of occasions, both to myself and to my tenant. I cannot work with people who are this unprofessional!...
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What agent could do to change your mind?
Replace their Office Manager in Finchley
Was this helpful? Yes
By: Akemi
Jul 07, 2014
View all comments (2)
Dear Mr Landlord Thank you very much for your review and first of all I am sincerely sorry for that you did not have pleasant experience with us. Although I can have reasonable guess who left this review, we are unable to identify 100% what exactly happened to your case without your name and property details. Therefore could you kindly contact my e-mail so that we can discuss further to resolve your complaint? Whatever happened, I swear, from my 25 years experience serving to thousands of our....
Feb 11,2014
Minithumbdown
By:
Feb 11,2014
3 people found
this helpful
Worst experience ever!! They charged me £276 for cleaning a ONE BEDROOM flat!!, which after I checked wasn\'t cleaned in the first place. After going back and forth, providing numerous photographic evidence that the place wasn\'t cleaned they just stiffened their tone towards me and got frankly very rude. After trying to claim a refund for over 3 months I\'ve decided to give up. Very unprofessional. Very bad communication and very, very doubtful business practices! I can only recommend...
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What agent could do to change your mind?
Read my review and you know what they should have done!!!
Was this helpful? Yes
By: Duncan Kahn
Jul 03, 2014
View all comments (2)
Hi there my name is duncan kahn please contact me in regards to your mistreatment , i have had the same experience and they were extremely aggressive and are con men , cal me and lets all unite to contact trading standards , youtube videos should be uploaded by customers , i will be doing one immediately . i am taking them to court steve and adam did you reply to this landlord, yeah he must be in the wrong you are thieves . Unprofessional and the worst ecperience of my life dealing with thugs wh....
Jan 13,2014
Minithumbdown
By:
Jan 13,2014
3 people found
this helpful
I recently had the misfortune of talking to Kerry Kane from Jac Strattons having seen a property I was interested in renting which was advertised in the window of the estate agents. His lack of social skills were astounding, let alone his lack of professionalism. He was completely uninterested in showing us the property, vaguely pointing to a chair nearby when we asked if we could sit down and flicking quickly through the photos on his computer like a stroppy teenager. When we suggested to him t...
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Was this helpful? Yes
Dec 16,2013
Minithumbdown
By:
Dec 16,2013
1 people found
this helpful
I really dont understand! How unproffational they are. They are lazy and don\'t know how to do there job on above this well anoyed !!...
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What agent could do to change your mind?
Get the profational staff please.....!
Was this helpful? Yes
Oct 04,2013
Minithumbdown
By:
Oct 04,2013
1 people found
this helpful
I had a terrible experience with them, not only the agent himself had severe issues: - Being late to viewings (up to 40 mins) - Scheduling viewings and having no key for the property - Inability to understand the terms of the offer on the table and the limits that were established in terms of future negotiation - Inability to understand the referencing process and what was going wrong But their reference agency messed up the whole process, referencing alone took 2 weeks, and in the en...
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What agent could do to change your mind?
Provide services in a professional manner, demonstrating thourough understanding of all aspects of their bussiness and finding viable solutions.
Was this helpful? Yes
May 10,2013
Minithumbdown
By:
May 10,2013
3 people found
this helpful
I was very disappointed with the service that the JAC Strattons has provided me both during my stay and after for getting back my deposit. The apartment was full of endless problems and we have always contacted the agency to inform them if anything had stopped working or was broken to prevent any problems. The fact that response was usually late, only made things get worse because it was not fixed straight away. As a full time graduate student I had no time to keep going after this so had t...
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What agent could do to change your mind?
1- To have fairly resolved my problems in the appartment. 2- Paying me the money I had to pay to fix stuff in the appartment which I had documents that proved that it was not broken by me but it was very old and hasn\'t been maintained for a while ( they never helped in anything, with the excuse that the lanlord cannot be reached) 3- For being more helpful and fair in getting back my deposit, the money is still with them after a year, again with the excuse that the Lanlord cannot be reached.
Was this helpful? Yes

ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 4 0 4 1 0 1 0 2 4

Job vacancies

Please see a list of jobs available

Agent Fees

£180 Administration Fee
£60 per person Reference Fee
Last updated at 4:17 PM 14/09/2015 by Richard Broer

Complaints Procedure

Email our Head office: cmd@jacstrattons.com F.A.O Mr Hikaru Uchida - MD
Last updated at 4:17 PM 14/09/2015 by Richard Broer

Awards won by JAC Strattons

Individual Branch Awards

Firm rankings



Ealing
10 The Mall, Ealing, London W5 2PJ
(3)
Notting Hill Gate
8 Notting Hill Gate, London W11 3JE
(3)
Office 1
48 Golders Green Road, London NW11 8LL
(1)
show all branches (6)
Office 1
10 Greycoat Place, London SW1P 1SB
(0)
Office 2
318-320 Regents Park Road, London N3 2LN
(7)
Office 3
67 Park Road, London NW1 6XU
(3)

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