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    Mark O'Sullivan
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    Sean Fahy
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    Mark OSullivan
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    Kerry Kane
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    Akemi Birnage
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    jAMES PREDDY
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    STEVE THOMSON
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    Patricia OSullivan
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    Marianna Ioannou
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    Iwona Dudar
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    Rina Hansat
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    Masue Kikuchi
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    Roberto Saraby
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    Richard Broer
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    Masaya Nagamine
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JAC Strattons

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Properties for Sale
Properties to Rent

Mar 06,2018
Minithumbdown
By: 'Nora'
Mar 06,2018
0 people found
this helpful
I have been renting for 20 years. First time with JAC Strattons! Appalling experience. After a horrible experience, I have just moved out. It has been beyond a month! Still have not received my deposit and remaining rent. Be warned!...
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Was this helpful? Yes
Sep 20,2017
Minithumbdown
Akemi Birnage
By: 'Are your parents proud of you JAC staff?'
Sep 20,2017
1 people found
this helpful
You've been warned, do NOT use JAC. As a landlord, they do not want to know you the minute you sign the tenancy agreement. Blatant overcharging on the first bill, ignore complaint emails even when head offfice is alerted and generally rude letting manager Akemi. ...
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Comment on agent fees
Lots of surprise extras, will not honour verbal or written promises made before tenancy agreements are signed. Do not trust.
Was this helpful? Yes
Jan 11,2017
Minithumbdown
By: 'Mark Landlord'
Jan 11,2017
4 people found
this helpful
If you are a landlord, you should seek an agency with whom you can grow your business. JAC were useful as a one off, but, curiously, they don't seem to be interested in long term relationships. As a landlord, I sought Japanese tenants and thought ...
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Comment on agent fees
Similar to that of other agencies.
Was this helpful? Yes
Jul 12,2016
Minithumbup
Roberto Saraby
By: 'Vas A'
Jul 12,2016
2 people found
this helpful
Roberto proved to be extremely helpful with the entire process of me purchasing my property (via JAc Strattons Finchley Central) from start to finish. His knowledge of the local property market proved to be very useful, and with his assistance I felt confident throughout the ...
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Was this helpful? Yes
Jun 24,2016
Minithumbup
By: 'Mr Charles'
Jun 24,2016
1 people found
this helpful
Adam Pryor was very professional ,and very helpful , when any thing goes wrong, he will always sort out the problem quickly and efficiently...
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 25,2015
Minithumbup
Richard Broer
Masaya Nagamine
By: 'Mr Knights'
Nov 25,2015
0 people found
this helpful
Dear Mr. Broer, I want to thank you and your Strattons lettings team for finding a tenant for my flat. Thanks to the high demand from your quality applicants and the professional marketing provided by your team there was less than one month void period ...
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Was this helpful? Yes
Oct 15,2015
Minithumbdown
By: 'Sue N'
Oct 15,2015
12 people found
this helpful
I viewed a flat with this company in Lichfield Grove N3 and made an offer just below the asking price after having my builder friend have a look at it for me. I was told that there was a higher offer so I increased my ...
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Was this helpful? Yes
Sep 14,2015
Minithumbup
Mark OSullivan
Masue Kikuchi
By: 'Chris WT'
Sep 14,2015
1 people found
this helpful
JAC Strattons Regents Park Office are first class letting agents. They have a great team of staff led by Masue Kikiuchi who is very professional and friendly as are all of the staff and very much go that extra mile to ensure everything is done ...
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Comment on agent fees
All fees charged were reasonable and transparent
Was this helpful? Yes
May 12,2015
Minithumbdown
Mark OSullivan
By: 'De'
May 12,2015
5 people found
this helpful
Thay were very kind until you payed them a money After that we had so many problems with them mr Mark Osalivan first was trying to charge us for an extra month saying that he didn't revived the notice, which we had a proof that ...
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Was this helpful? Yes
Feb 22,2015
Minithumbdown
Iwona Dudar
By: 'Cat'
Feb 22,2015
9 people found
this helpful
They are very kind and friendly until they get your money. They have hidden fees about whom they don't inform clients before holding deposits . They don't give holding deposit forms. If you don't get property they don't return to you part of your money . Be ...
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Was this helpful? Yes
Sep 07,2014
Minithumbdown
Mark O\\\'Sullivan
By: 'Joanne'
Sep 07,2014
8 people found
this helpful
I urge people not to use this company to rent out your property. As I learnt to my peril, they are only interested in collecting the commission. My property was turned into a brothel by the tenant they had allegedly vetted. I was called by ...
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What agent could do to change your mind?
They should have returned my fee. Offered to cover the cost of the professional clean.
Attached Files
Was this helpful? Yes
Jul 21,2014
Minithumbdown
By: 'Flavio'
Jul 21,2014
7 people found
this helpful
Make sure that you read the fine-print before signing the contract. I had a tenant who had lived at my property for over four years, and i was paying 10% commission per year. Having renewed the contract in February, in June my tenant decided he wished ...
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Comment on agent fees
10% + V.A.T.per year + tenancy renewal fee.
Was this helpful? Yes
Jul 15,2014
Minithumbup
Patricia OSullivan
By: 'Michail'
Jul 15,2014
2 people found
this helpful
TO WHOM IT MAY CONCERN Re: Patricia O'Sullivan, JAC Strattons Patricia undertook to sell our flat in central London recently, and we have worked with her until the completion of the sale. We have been impressed by her efficiency, professionalism and pleasant personality. Patricia managed ...
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Was this helpful? Yes
Jul 15,2014
Minithumbup
Patricia OSullivan
By: 'Ms Smith'
Jul 15,2014
0 people found
this helpful
We met Patricia on viewing a property in London in April 2014, and have worked with her since then to purchase that same property. Throughout the whole process, we have found her polite, friendly, professional and helpful. She has been pro-active throughout the whole process and ...
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Was this helpful? Yes
Jul 03,2014
Minithumbdown
jAMES PREDDY
STEVE THOMSON
By: 'DUNCAN KAHN'
Jul 03,2014
6 people found
this helpful
I have never dealt with such an aggressive and unprofessional agent, they have taken money and not sorted the damp in the bathroom , after just finally getting my landlords number from the estate management office i finally got my landlords details, please get in touch ...
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Was this helpful? Yes
Jul 01,2014
Minithumbdown
Akemi Birnage
By: 'Landlord'
Jul 01,2014
5 people found
this helpful
I will never use this agency again. The office manager has been insulting and rude and uncooperative on a number of occasions, both to myself and to my tenant. I cannot work with people who are this unprofessional!...
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What agent could do to change your mind?
Replace their Office Manager in Finchley
Attached Files
Was this helpful? Yes
By: Akemi
Jul 07, 2014
View all comments (2)
Dear Mr Landlord Thank you very much for your review and first of all I am sincerely sorry for that you did not have pleasant experience with us. Although I can have reasonable guess who left this review, we are unable to identify 100% what exactly happened to your case without your name and property details. Therefore could you kindly contact my e-mail so that we can discuss further to resolve your complaint? Whatever happened, I swear, from my 25 years experience serving to thousands of our ...
Feb 11,2014
Minithumbdown
Mark OSullivan
By: 'flashvipe'
Feb 11,2014
6 people found
this helpful
Worst experience ever!! They charged me £276 for cleaning a ONE BEDROOM flat!!, which after I checked wasn\'t cleaned in the first place. After going back and forth, providing numerous photographic evidence that the place wasn\'t cleaned they just stiffened their tone towards ...
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What agent could do to change your mind?
Read my review and you know what they should have done!!!
Attached Files
Was this helpful? Yes
By: Duncan Kahn
Jul 03, 2014
View all comments (2)
Hi there my name is duncan kahn please contact me in regards to your mistreatment , i have had the same experience and they were extremely aggressive and are con men , cal me and lets all unite to contact trading standards , youtube videos should be uploaded by customers , i will be doing one immediately . i am taking them to court steve and adam did you reply to this landlord, yeah he must be in the wrong you are thieves . Unprofessional and the worst ecperience of my life dealing with thugs wh ...
Jan 13,2014
Minithumbdown
By: 'disappointed'
Jan 13,2014
5 people found
this helpful
I recently had the misfortune of talking to Kerry Kane from Jac Strattons having seen a property I was interested in renting which was advertised in the window of the estate agents. His lack of social skills were astounding, let alone his lack of professionalism. ...
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Was this helpful? Yes
Dec 16,2013
Minithumbdown
By: 'V patel'
Dec 16,2013
4 people found
this helpful
I really dont understand! How unproffational they are. They are lazy and don\'t know how to do there job on above this well anoyed !!...
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What agent could do to change your mind?
Get the profational staff please.....!
Attached Files
Was this helpful? Yes
Oct 04,2013
Minithumbdown
Sean Fahy
By: 'Godboss'
Oct 04,2013
5 people found
this helpful
I had a terrible experience with them, not only the agent himself had severe issues: - Being late to viewings (up to 40 mins) - Scheduling viewings and having no key for the property - Inability to understand the terms of the offer on the table ...
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What agent could do to change your mind?
Provide services in a professional manner, demonstrating thourough understanding of all aspects of their bussiness and finding viable solutions.
Attached Files
Was this helpful? Yes
May 10,2013
Minithumbdown
By: 'A.M.'
May 10,2013
6 people found
this helpful
I was very disappointed with the service that the JAC Strattons has provided me both during my stay and after for getting back my deposit. The apartment was full of endless problems and we have always contacted the agency to inform them if anything had ...
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What agent could do to change your mind?
1- To have fairly resolved my problems in the appartment. 2- Paying me the money I had to pay to fix stuff in the appartment which I had documents that proved that it was not broken by me but it was very old and hasn\'t been maintained for a while ( they never helped in anything, with the excuse that the lanlord cannot be reached) 3- For being more helpful and fair in getting back my deposit, the money is still with them after a year, again with the excuse that the Lanlord cannot be reached.
Attached Files
Was this helpful? Yes

ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 6 0 5 1 0 1 0 2 4

Agent Fees

£180 Administration Fee
£60 per person Reference Fee
Last updated at 4:17 PM 14/09/2015 by Richard Broer

Complaints Procedure

Email our Head office: cmd@jacstrattons.com F.A.O Mr Hikaru Uchida - MD
Last updated at 4:17 PM 14/09/2015 by Richard Broer

Awards won by JAC Strattons

Individual Branch Awards


Firm Widgets

My widgets

Ealing
10 The Mall, Ealing, London W5 2PJ
(3)
Notting Hill Gate
8 Notting Hill Gate, London W11 3JE
(3)
Office 1
48 Golders Green Road, London NW11 8LL
(1)
show all branches (6)
Office 1
10 Greycoat Place, London SW1P 1SB
(0)
Office 2
318-320 Regents Park Road, London N3 2LN
(9)
Office 3
67 Park Road, London NW1 6XU
(4)


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