We previously had a terrible experience with Cedar estates in Kilburn which confirmed to us the reason why negative cultural stereotypes of estate agents exists (deservedly so!). So it was a nice to have a break from the norm with JTM. The lettings guy Michael was very helpful and professional. He was not pushy or creepy unlike many in his industry. Thumbs up to him. We mostly dealt with Katie Paley during our tenancy and she was also very professional, helpful and responsive.
All in all, on... read full review
Comment on agent fees
Fees are always OTT but thats a market thing over which the agent has limited (but some!) influence.
Measurements on the floor plans were of the order of 10cm less than the true room dimensions, which gives an idea of the amount of exaggeration to expect. I don\'t know if this is typical. Prospective rents the agents quoted for similar properties were around 7-8% less than the corresponding Zoopla numbers. Agents were very responsive, albeit overbearing at times.... read full review