Properties Glasgow - Infiniti Properties
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    Sarah
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19/21 Ayr Street
Troon
South Ayrshire
KA10 6EB
01292 314313

 
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Properties for sale
Properties for rent
Oct 19,2016
Minithumbdown
By:
Oct 19,2016
0 people found
this helpful
Left the house in really good condition, was up till early hours of the morning cleaning the place. Few marks on the walls and a couple of things slightly damaged but the house was clean and tidy better than when we moved in. Roxburgh held my deposit as they said the delapidations totalled nearly £900 Absolutely not justified one bit and they said that every single thing needed cleaned even though I left them sparkling. One in particular member of staff was rude, non empathetic and pestere...
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Comment on agent fees
Fees too high
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Nov 28,2015
Minithumbdown
By:
Nov 28,2015
1 people found
this helpful
Ruthless, cold, and calculating. Inconsistent with standards of cleaning when moving in and out of properties and too many fees for everything!!!!! even when its not your fault....
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What agent could do to change your mind?
Too many fees, totally unfair.
Comment on agent fees
Too many fees, totally unfair.
Was this helpful? Yes
Sep 11,2015
Minithumbdown
By:
Sep 11,2015
1 people found
this helpful
Great to deal with when it comes to taking csh off you and giving you keys !! These people are unbelievebale, all they want is to take money off you. Afte a yar I had to renew my lease for 6 months even though i was moving out in 2. I was told it wouldnt be a problem at all, that they would just find a new tenant and i would be taken off the lease. Some guy came to view and said he was interested and paid a holding deposit. Roxburgh proceeded to take the flat off the market. A friend of mine pho...
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Apr 09,2014
Minithumbdown
By:
Apr 09,2014
4 people found
this helpful
Stay away. "Corrupt" was mentioned in the comments before, and I thought this was a bit dramatic but no, it\'s right. Tenant who left house immaculate - bye bye deposit. Concoct lies, bullying tactics etc. All they care about is money, customers are a mere stepping stone to be walked over in order to earn it. Furthermore, "Eaglesham" who commented on another review is an employee and of course, I won\'t use my real name in my display name in order to protect my anonym...
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What agent could do to change your mind?
Been upfront and fair Staff less rude Less excuses
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By: Roxburgh
Nov 12, 2014
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JC Roxburgh Properties Ltd do not hold any tenants deposits. All deposits are held independently via a Government Approved Tenancy Deposit Scheme. No deductions can be made without proof and agreement of both parties. Should a dispute arise between landlord or agent and tenant, an independent adjudication process is followed ensure fairness for all.....
Sep 11,2013
Minithumbdown
By:
Sep 11,2013
1 people found
this helpful
I used JC Roxbrugh in Troon for 3 years and I found their service realy bad when the property was handed back . The lady that runs the To Let side of things was very dismissive after I stopped letting my property even though I was trying to sort out the damage left by their tenant . The final inspection was done by Sarah and was bellow the standard that I would expect from anyone in this line of work . There were quite a few things missed on the final inspection that cost around £1500 to p...
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What agent could do to change your mind?
If they managed the property and didn\'t just take the money and do as little as they could then I would think about it , but no chance as I couldn\'t rent the house out after they gave me my keys back
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Jul 28,2013
Minithumbup
By:
Jul 28,2013
0 people found
this helpful
We have been using jc roxburgh for over a year now and we are forced to communicate by email with them because of our location, I have read other reviews of letting agencies and I feel that none of them are perfect but we have been so pleased by the polite and professional communication they have with us. They are extremely organized and respond promptly. All of the additional paperwork we needed to do being first time letting out our property they did for us. They have a very high standard for ...
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May 22,2013
Minithumbdown
By:
May 22,2013
3 people found
this helpful
Corrupt letting agents, Will fabricate lies to ensure they keep your security deposit. Rude women, the lot of them - especially Sarah. They do not pass on communication to each other which results in having to make several phone calls from to get anything felt with and then it never is dealt with anyway. I had a maintenance worker walk into my house (using a set of keys) to measure doors. I was alone in the house as my husband was out. I had not been asked by Roxburgh first, I was ...
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What agent could do to change your mind?
They were liars, corrupt, rude and couldn\'t care less for customers. So they would need to improve on all areas of business. Or close down.
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Jun 16,2012
Minithumbdown
By:
Jun 16,2012
2 people found
this helpful
**AVOID THIS AGENCY AT ALL COSTS - UNLAWFUL DEDUCTIONS OF DEPOSIT ** Cleaned flat from top to bottom and spent two days solid - not a mark anywhere and JC Roxburgh think its acceptible to charge cleaning fees for all the items that were already cleaned and spotless.. JC Roxburgh, Troon did not even arrive at the stated time to carry out the inventory - I waited in all day and they did not turn up at all - without letting me know. Unprofessional. JC Roxburgh, letting, troon find it ...
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What agent could do to change your mind?
Fair deposit deductions, turning up on scheduled appointments.
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Jan 21,2011
Minithumbdown
By:
Jan 21,2011
3 people found
this helpful
We are a professional couple who arranged a viewing of a property with this company of a flat in Stewarton. We were 'greeted' by a lady (didn't introduce herself) who was late and could barely mutter a hello. Isn't the whole point in an estate agent to "sell" ..? She was rather cold, unfriendly and stared at us while viewing the property as if we were going to steal something! Level of customer service before even renting is very off putting, imagine if we rented and there was a issue to be r...
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By: John C
Jan 21, 2011
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JC Roxburgh dont charge fees to prospective tenants??!!....
Dec 22,2010
Minithumbup
By:
Dec 22,2010
0 people found
this helpful
Service always excellent. Nothing too much trouble. If properties left dirty of course they need to be cleaned!!! I have let 2 properties with this Agent and no cleaning required. Do not believe all reviews you read!!...
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Dec 19,2010
Minithumbdown
By:
Dec 19,2010
2 people found
this helpful
[[EDIT ORIGINAL START]] they are very greedy in money values. we had worked very hard in getting the property cleaned before we vacatedn and they still charged us...
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Apr 13,2010
Minithumbdown
By:
Apr 13,2010
2 people found
this helpful
Was interested in one of their properties, was told to stay away from them as everyone I talked to had a bad experience with them. We deceiced that the shop we wanted was the one they had. We decieded to express interest an got told one set of figures. Then told we need to close by a certain date. We were unable to do it by that date so didn\'t go through on it. We then went back to them and they changed the price out of our price bracket and got nasty stating that they never told me any of the ...
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Jun 10,2008
Minithumbdown
By:
Jun 10,2008
1 people found
this helpful
Avoid like the plague incompetent...
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By: M EAGLESHAM
Sep 26, 2008
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Review rubbish!!! JC Roxburgh Properties Ltd do not have a landlord Stuart Wyllie.....
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