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    Hanif Siddique
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    Libby
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    leigh barss
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    Edith Moscow
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    Ammal Nasir
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    Kyle Watson
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    Henry Taylor
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    edith uba
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    Gemma Hyland
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    Priscilla
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    Laila Yasmeen
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    shanice clifford
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    Leila Abbas
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    Gemma Highland
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    Bryan Salazar
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    Kamilah Diedrick
At Island Estates we understand that when it comes to choosing the right agent you want to be sure that you have the very best team working for you. We make sure that we treat your property as if it were our own. By making your business our business, by understanding your investment and by maintaining honest practices; you can be sure that the sale or management of your property is handled with the upmost care, diligence and attention from first point of contact.

We personally meet all of our c
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Office 13, 3rd Floor, 10-12 Baches Street, Old Street
London
Greater London
N1 6DL
0203 4757458

 
Nov 22,2016
Minithumbdown
By:
Nov 22,2016
2 people found
this helpful
My experience with Island Estates has been nothing more than abysmal. I have never encountered such unprofessionalism in my life. They are the kind of agency that give real estate its terrible reputation of being money-hungry liars. Our issues with the estate agent, Ammal, started the moment we put our booking fee down. He contacted us two hours later (around 10 pm!) informing us that the landlord had refused our offer and was asking for more money for rent. This gave us the choice of losing ou...
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Comment on agent fees
Horrendous. 650 agency fee for a group booking?! Really not worth it.
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Nov 19,2016
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Nov 19,2016
2 people found
this helpful
Awful awful agency. Please do not use. I have been waiting over a month for my deposit back and have called the office (no one answers the telephone!), emailed and texted but receive no response despite me clearly seeing that my emails and text messages have been received and read. You Andre practically ignored! It's appalling. I cannot expressed the stress this agency has caused and continue to cause. I write this to allow others to avoid the strain I have encountered....
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Comment on agent fees
Bad
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Nov 17,2016
Minithumbdown
By:
Nov 17,2016
2 people found
this helpful
This agency has been a nightmare to deal with due to their shady business practices, extremely unclear communication and the severe lack of professionalism displayed throughout our tenancy negotiations. While giving a good first impression, our agent quickly showed us what kind of agency he was really running which is a far cry from his promise ‘to always be honest and transparent with any person we come into contact with'. Our agent also turned out to be the director of the company, which...
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Comment on agent fees
Very expensive for the quality of service we received
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Nov 15,2016
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Nov 15,2016
3 people found
this helpful
The agents were initially great in securing two tenants consecutively for the property, however, it took 6 months for one tenant to have his deposit returned from them despite numerous emails and phonecalls. The last tenant left two months ago and has still not received their deposit from them. Four months ago, they stopped responding to my emails and phonecalls regarding the deposits. One month ago, they stopped responding to the tenant. They also appear to have a high turnover of staff a...
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Comment on agent fees
good
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Sep 28,2016
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Sep 28,2016
2 people found
this helpful
The first tenants found by this agent were fine and paid their rent promptly. However the next lot of tenants were a nightmare and we had to evict them which took a long time. We have suffered enormous stress and incurred huge financial losses. We now feel that we have been completely and thoroughly let down. Finally, a set of keys and an inventory which we repeatedly requested, have never surfaced. This left a bad taste in our mouths and was the final straw in a catalogue of disappointments....
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Sep 27,2016
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Sep 27,2016
1 people found
this helpful
I can only image that the majority of positive reviews are from staff members after the terrible experience I have had (fool me, as I have read many negative reviews about this agency). Firstly, they do not answer their telephone so I don't see how people ever get hold of them, other than sending many many emails to which only a select few are responded to - and those which are more 'challenging' are ignored. I have been repeatedly lied to by the agents and get a differencertain answer when I ...
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Jun 28,2016
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By:
Jun 28,2016
5 people found
this helpful
At first i had a great experience in quickly securing my apartment. However, when moving out, things were absolutely ridiculous. While moving out i had to do the inventory check out in which i was given two different prices and then on the day of the check out all of a sudden my agent says that the clerk had fallen sick so he had to do the check out himself...with research i found out that it was actually his business so he took advantage of this by not even informing me and lying to me where i ...
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Comment on agent fees
Overpriced for poor service
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Apr 13,2016
Minithumbdown
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Apr 13,2016
4 people found
this helpful
DO NOT USE Disgraceful agent: Advertised my property for rent on Zoopla and Rightmove completely and entirely without my permission. I made no contact with them, they just hi-jacked and took screenshots of an advert I personally wrote and placed on Gumtree. Dishonest, and seemingly not good enough to find their own properties. I am still waiting for them to remove the unauthorised advertisements AVOID...
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Mar 07,2016
Minithumbup
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Mar 07,2016
0 people found
this helpful
Firstly I would like to say a massive thank you to Kamilah for her hard work and exceptional customer service skills. She helped me find a new office for my business in a timely fashion and I couldn't be happier. She is an asset to the team you have...
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Comment on agent fees
Good
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Feb 29,2016
Minithumbup
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Feb 29,2016
0 people found
this helpful
Finally got our dream place in hammersmith area! Thanks Kamilah. Listened to everything we were looking for and found us a perfect match! Excellent customer service - did not disappoint....
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Feb 29,2016
Minithumbup
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Feb 29,2016
0 people found
this helpful
I am very pleased with the service I received kamilah was very professional and helped me find exactly what I was looking for and also went out of her way to do it I would definitely recommend this agent to other people and also use myself again in the future...
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Feb 29,2016
Minithumbup
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Feb 29,2016
0 people found
this helpful
I would like to express my gratitude to Kamillah for her patience and tanatius attitude when finding me a property in NW8 recently. Property search can be an extremely difficult process but in this case it was made to be a very pleasant experience with Kamillah. Customer care needs to be applauded when an individual goes beyond the call of duty to cater for my need and in this case Kamillah has done so. Thank you Kamillah and should I or someone I know is in need of a property you will be my ...
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Comment on agent fees
Absolutely fantastic
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Feb 20,2016
Minithumbup
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Feb 20,2016
0 people found
this helpful
Having extreme turmoil in finding a suitable business property to rent. I am glad that I walked into Island Estates. Although she was very busy Kamilah put me at ease and sort me a property that catered to all my business needs. We absolutely are thrilled with the space. The team on the whole were very friendly and professional and Kamilah was very knowledgeable and competent with my need. Having had such difficulties recently and the need for long and short term properties I can say that Kamila...
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Comment on agent fees
Good
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Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
Firstly I would like to say a big thank you to kamillah for her patience with me while finding me a property! It has been such a stressful time for me and my family finding somewhere to live. Kamilah is an exceptional agent she is extremely friendly an calming, she made me feel comfortable and most of all she advised me on what area and type of property that would be suitable for me and my family. I'm not the easier customer so to speak she deserves 5stars an more for her work ethic. Thanks agai...
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Comment on agent fees
Excellent
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Feb 19,2016
Minithumbup
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Feb 19,2016
0 people found
this helpful
The location is fantastic, but we know that Kamilah Diedrick made it easy for us to decide. Very personable and no question was too much (we had a lot of questions) the studio flat being in the heart of capital made our choice of Camden ideal and easy access to the rest of the city, 15 minutes by train and the apartment is really well placed with shops, pubs and restaurants. We also thought it was really good value. £340 weekly collective rent for a year. If you need someone who will actua...
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Feb 18,2016
Minithumbup
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Feb 18,2016
0 people found
this helpful
Bryan Salazar, has been extremely helpful in my search for a property, he has been extremely professional, in his assistance he has been very efficient, and he has been very honest which is refreshing compared to all other agents that just want your money and dont actually care about you as a person, i will be 100% recommending him to everyone and will definitely always use Bryan as my agent in the future very happy...
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Comment on agent fees
Good
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Feb 17,2016
Minithumbup
By:
Feb 17,2016
0 people found
this helpful
Bryan Salazar was extremely quick and helpful and managed to secure me an apartment in London in less than 12 hours for the exact price and studio i wanted! I called him around 4 pm enquiring about the studio and wanted it secures asap as i was urgently looking for a place - he stayed in touch passed his office hours until 8 PM constantly updating me about the discussions with the landlord. Next morning by 8:30 AM i got a call confirming that i have the studio secured. Bryan has been truly unde...
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Comment on agent fees
Average
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Jan 19,2016
Minithumbup
By:
Jan 19,2016
0 people found
this helpful
Great communication from staff i felt good that i knew what was happening and not left out! I will definitely use them again....
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Comment on agent fees
Fees are decent compared to others in the market.
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Jan 18,2016
Minithumbup
By:
Jan 18,2016
0 people found
this helpful
Dealing with Island estates is the best it gets. Their fast service on helping me find a property within days, truly customer service as it's best. I was dealing with Priscila, which was really helpful. Hope to deal with these guys again....
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Comment on agent fees
Fee's are average
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Jan 18,2016
Minithumbup
By:
Jan 18,2016
0 people found
this helpful
I could not recommend Priscilla enough! She listened to exactly what sort of property I was looking for and definitely delivered. Priscilla was very professional and welcoming and made me feel at ease. She responded quickly to my emails regarding any queries I had and kept me in the loop with any developments.I will definitely be recommending you my friends. Thank you Priscilla....
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Comment on agent fees
Good
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Jan 15,2016
Minithumbup
By:
Jan 15,2016
0 people found
this helpful
I could not recommend Priscilla more! She listened to everything I was looking for and definitely delivered. Priscilla was very professional and welcoming and made me feel at ease throughout the whole process. She responded quickly to any queries I had. I will definitely be recommending Priscilla to my friends....
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Comment on agent fees
Good
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Nov 25,2015
Minithumbup
By:
Nov 25,2015
0 people found
this helpful
I was more than happy with the services Gemma Hyland and the rest of the friendly staff provided. As a group young professionals coming from abroad we were not the easiest customers to deal with. The staff was very kind and patient with us and they were by our side all the way from the begining till now. Would definitely recommend this agency to everyone!...
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Sep 10,2015
Minithumbup
By:
Sep 10,2015
0 people found
this helpful
Thank you Island Estates for helping me to find a flat in London! Their service has been great ! I would highly recommend it to the other people!...
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Sep 07,2015
Minithumbup
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Sep 07,2015
0 people found
this helpful
Gemma was exceptionally helpful to me in going above and beyond what she was contractually obliged to do. I used Island Estates to rent out a property just days before I went on a six week holiday to Australia. Whilst I was away I was difficult to contact and slow to respond to e-mails. The tenants requested that a curtain rail be installed and I had agreed with them that I would do this. When I, being an errant landlord, failed to respond or reply to Gemma and my tenants emails Gemma instead o...
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Aug 26,2015
Minithumbup
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Aug 26,2015
0 people found
this helpful
We have found our flat via Island Estates, dealing exclusively with Gemma and Ammal. The experience was extremely satisfying. They provided us with a first class service, we felt fully accompanied in the process from end to end. They made themselves available day&night...
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Aug 21,2015
Minithumbup
By:
Aug 21,2015
0 people found
this helpful
Both Leila and Gemma were incredibly helpful, knowledgeable and friendly in their dealings with us. We had a crisis involving the flatshare tenants and they were patient with us while we ironed out all sorts of issues, and even helped us to resolve our problems. The only thing stopping me from leaving an 'excellent' review was the agent's fees involved. We thought they were quite high compared to other Estate Agents in London. Otherwise, great customer service....
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Aug 21,2015
Minithumbup
By:
Aug 21,2015
0 people found
this helpful
My son is currently studying in the westminster area, we were finding it really hard to find the right apartment, it took over two months to find the perfect place, which i did with island estates! Without there help i wouldn't have fount this perfect apartment for my family, the whole process went very smoothly and i can't thank the staff at Island estates London enough for helping me with the process, They provided excellent service from start to finish!...
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Comment on agent fees
Cheaper than a lot!
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Aug 19,2015
Minithumbup
By:
Aug 19,2015
0 people found
this helpful
Island Estates was very pleasant to work with. We were helped primarily by Leila, who is very very nice and was able to guide us through the letting process for our flat quickly and easily! Being international students, the whole process seemed daunting to begin with, but everything went smoothly, and I would definitely recommend Island Estates to anyone flat-hunting in London....
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Aug 19,2015
Minithumbup
By:
Aug 19,2015
0 people found
this helpful
Shanice has always been very helpful and responds quickly to requests for information, both during our tenancy and during the moving out process. In particular I appreciate the speed at which she completed my reference request for my new flat....
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Aug 15,2015
Minithumbup
By:
Aug 15,2015
0 people found
this helpful
Its my first time renting a Laila provided a exceptional service. She is highly knowledgable, and very friendly yet professional. I would recommend anyone considering renting to speak with laila because it is rare to find a young lady like her she is special, real dime peice. *...
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Areas covered
  • NW1
  • London Zone 1
  • N1
  • London Zone 2
  • N7
  • London Zone 3
  • NW5
  • W1
  • W2
  • WC1
  • SW7
  • EC1
  • SW3

TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
20 3 63 5 0 0 6 0 8 1

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Agent Fees

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Last updated at 3:36 PM 28/04/2015 by allAgents

Complaints Procedure

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Last updated at 3:36 PM 28/04/2015 by allAgents

Awards won by Island Estates London

Individual Branch Awards

Hanif Siddique - upload your photo Hanif Siddique
2 reviews

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Libby  - upload your photo Libby
1 reviews

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leigh barss - upload your photo leigh barss
0 reviews

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Edith Moscow - no image available Edith Moscow
Business Development Manager
2 reviews

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Ammal Nasir - no image available Ammal Nasir
Director
37 reviews

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Kyle Watson - upload your photo Kyle Watson
0 reviews

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Henry Taylor - no image available Henry Taylor
Negotiator
7 reviews

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edith uba - upload your photo edith uba
1 reviews

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Gemma Hyland - no image available Gemma Hyland
Lettings Manager
23 reviews

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Priscilla  - upload your photo Priscilla
4 reviews

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Laila Yasmeen - upload your photo Laila Yasmeen
1 reviews

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shanice clifford - upload your photo shanice clifford
1 reviews

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Leila Abbas - upload your photo Leila Abbas
2 reviews

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Gemma Highland - upload your photo Gemma Highland
0 reviews

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Bryan Salazar - upload your photo Bryan Salazar
3 reviews

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Kamilah Diedrick - upload your photo Kamilah Diedrick
7 reviews

About Kamilah No description set View full profile

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