• Tracey Willis
    Tracey Willis
  • Ella Kirby
    Ella Kirby
  • Steven Harvey
    Steven Harvey
  • Amiee Bryett
    Amiee Bryett
  • Sam Eastwood
    Sam Eastwood
  • Kayleigh Slatter
    Kayleigh Slatter
  • Dawn Taylor
    Dawn Taylor
  • Celena Oliver
    Celena Oliver
  • Gemma Draper
    Gemma Draper
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    Gill Rae
  • Medina Mears
    Medina Mears
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    Julia Garnsey
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    Janet Brown
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    Susan Usher
No description for branch.

Mallard Court 4 Clarence Street
Staines upon Thames,Staines
Surrey
TW18 4SP
01784 441 818

 
Mar 29,2016
Minithumbup
By:
Mar 29,2016
Featured Review
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Amiee Bryett is a fantastic estate agent and person. She and her company rescued my house sale that had gone very stale. Amiee worked tirelessly to repair the sale and we today have completed in under 8 weeks. I would recommend oasis very highly especially Amiee....
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Comment on agent fees
Good
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Dec 16,2015
Minithumbup
By:
Dec 16,2015
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The sale of my house went through smoothly, Amiee and Steve kept me informed every step of the way, they kept in regular, professional contact and updated me as and when there was an update, I have another property to sell next year and would be requesting Oasis to market it without any hesitation, Amiee, especially was excellent in her service and I would highly recommend her to any prospective seller, brilliant company and very professional...
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Comment on agent fees
Very reasonable
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Dec 12,2015
Minithumbup
By:
Dec 12,2015
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After a shaky start with another member of staff, Amiee took over our account and immediately rebuilt our confidence in the agent. She was always at the end of the phone and returned unanswered calls promptly (even on her day off!). She retained a positive outlook during some difficult periods throughout the buying/selling process, and I feel, went above and beyond her role to make sure we were always kept up to date, informed with every bit of information and guided us through a long drawn o...
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Jul 26,2015
Minithumbup
By:
Jul 26,2015
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Amiee from Oasis estate agent assisted us buying our first property. She was prompt in replying to our doubts and questions. Towards the completion date, when the sellers solicitors were trying to postpone the completion date, she took control over the situation and communicated effectively to sellers and the solicitors and made the completion happen on the original proposed date. We will highly recommend you and your agency to friends. Thanks...
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Jul 07,2015
Minithumbup
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Jul 07,2015
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I was extremely satisfied with the way Aimee managed the sale, starting from understanding the reasons behind my urgency and looking after the end of the tenancy and putting the house on the market at the appropriate time. I was also very pleased about Aimee keeping a constant communication channel with the buyers and the solitors of both parties. Thank you again, Aimee!...
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Jun 01,2015
Minithumbup
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Jun 01,2015
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We sold our property through OASiS. They helped us from start to finish by helping us with the right time to sell, how to market the property and get viewings. It took less then a week to have viewings and offers. They took great pictures, made a great advert. Amiee then proceeded to help us with our potential buyers and our own problems when they arose. Always at the end of the phone or email and ready to help out. Amiee and the team worked really hard to sort out insurances and solicitors and ...
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Comment on agent fees
A set price to sell from the start. No hidden fees or added extras.
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Apr 28,2015
Minithumbup
By:
Apr 28,2015
1 people found
this helpful
Not having moved for 27 years we were quite naive and didn't know what service to expect from an estate agent. Our minds were completely put at ease as soon as we met Steven. He was professional, friendly and knew his business. Our confidence in Oasis continued; we met Ella and Salvatore (both business-like, helpful and friendly) when the initial proceedings took place - photographs of our home, specifications, the numerous viewings etc. And then Aimee took over the sale of our house. She was ex...
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Jan 26,2015
Minithumbup
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Jan 26,2015
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I bought my property with ISIS, they then rented it and property managed it for me. I have now sold the apartment with ISIS, in particular with Keith Howard. Keith has really done an outstanding job in all roles, I trust him totally and gave him permission to act on my behalf when dealing with OM property management. He is very active, prompt with reporting and solving any problems and I always felt he had my best interest as priority. There is also a very attentive and competent team behin...
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Jan 17,2015
Minithumbup
By:
Jan 17,2015
0 people found
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I made the difficult decision to sell my 94 year old grandmother's house which she had lived in for 40 years as she could no longer manage on her own. I contacted Isis and Steven Harvey came and met me at the house and was very sensitive and not at all pushy but spent a lot of time talking me through the various options of selling and letting to raise money for her care home fees. When I decided to go ahead Amiee Bryatt was appointed as my contact and within a few days the property was successf...
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Comment on agent fees
Fair
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Jan 12,2015
Minithumbup
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Jan 12,2015
0 people found
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We sold our property via Oasis (formerly iSiS) and ended up buying our new property through them too. Throughout the process Aimee and the team were helpful, reassuring and hard-working keeping things moving and keeping everybody in the chain informed of all developments. They marketed our property well and worked with us through any challenges we had. Aimee in particular was outstanding. She managed the chain fantastically, her communication was excellent, being responsive to any concerns or...
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Dec 08,2014
Minithumbup
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Dec 08,2014
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Keith Howard from ISIS has managed the letting of my flat for the past six years. I found him extremely professional, easy to work with (collaborative) and very supportive. This was my first lettings venture and Keith's experience and support have made this a relatively pain free experience for me as the Landlord. My tenants have also shared this view. I would thoroughly recommend ISIS and Keith in particular. I have no negatives to pass comment on....
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Nov 13,2014
Minithumbup
By:
Nov 13,2014
1 people found
this helpful
I started looking for a place to rent in August, I had to find a place asap as I had to move out from where I was living in about 1 and a bit month. I started looking immediately and every time I found a flat that I liked I called the estate agency to book a viewing. between all the estate agencies ISIS was the best one, Kayleigh Slatter was the estate agent that followed me with all the viewings etc.. She was simply amazing trying to help me finding the right place with the right price. aft...
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Nov 11,2014
Minithumbup
By:
Nov 11,2014
1 people found
this helpful
We have bought and sold property more than most over the years and experienced both the rough and the smooth in the process. We have been very impressed with the manner in which Amiee helped to overcome some of the problems associated with the Vendor's legal support. We were not prepared to continue with tardy responses and are very grateful that iSiS took the problems on. It was Amiee's input that facilitated the sale in an acceptable time frame. The iSiS end of the transaction was sea...
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Nov 04,2014
Minithumbup
By:
Nov 04,2014
1 people found
this helpful
We have been renting our property through Isis at Staines for 17 months and would like to congratulate the branch staff , they are always very helpful and any problems that have arisen have been dealt with promptly, they have been extremely helpful and cannot speak highly enough of them especially Keith, Thomas and Tracey ....
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Oct 24,2014
Minithumbup
By:
Oct 24,2014
0 people found
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Aimee is an amazing Agent, very helpful and professional. She has an amazing knowledge of her field. She kept me well informed all the time during the deal....
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Oct 19,2014
Minithumbup
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Oct 19,2014
0 people found
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We sold our property with Isis and Aimee dealt with everything for us. I would highly recommend anyone in the area who are looking to sell or let their property to use them. From start to finish we had every confidence in their service. They were extremely professional, knowledgeable and Aimee was superb, providing us with frequent updates and keeping everything ticking along smoothly, taking a lot of the stress and strain away from us....
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Oct 10,2014
Minithumbup
By:
Oct 10,2014
0 people found
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From the very first contact with Steven Harvey who did the initial valuation I have been very impressed by the professionalism and exceptional customer service provided by Isis. Our main contact through the sale process was Crispin. Nothing was too much trouble and he always responded to any question we had, even on our purchase which was by private treaty. I did have a concern when Crispin told me that he would be on annual leave toward the end of the sale process but he left a detailed handove...
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Oct 10,2014
Minithumbup
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Oct 10,2014
0 people found
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Crispin acted in a very calm & professional manner in the face of some very aggressive & unusual negotiating methods used by our purchasers. He was always responsive, polite & completely professional. I felt that he was always "on my side" and I don't think that we would have completed the sale without his support...
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By: Crispin
Oct 10, 2014
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Hi Brian, Many thanks for the review. I couldn't have written a better one myself in relation to your sale, even though it looks like I did indeed write the review... Best of luck with your on going plans and maybe one day we will find time for that lunch! Kindest regards Crispin....
Oct 10,2014
Minithumbup
By:
Oct 10,2014
0 people found
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I met Crispin Jones from Isis in around January 2014. I informed him my wife and I were looking for 2 bedroom investment properties within a specified area of Staines and had a fixed business plan. We explained that we had been looking for a while with mixed results from other agents and we had in place the funds and solicitors in place. He took time to understand our requirements and began his search for us, we felt we had a personal friend/agent on our side from the first meeting. A few week...
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Oct 10,2014
Minithumbup
By:
Oct 10,2014
0 people found
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Crispin was great from the start of our buying process; he ensured we were always updated (where possible on a daily basis), his turn around on our queries was very quick, and in some cases, he was responding before 7.30am, showing his dedication to his job. There was a wealth of information that we had to provide in order for the sale to proceed, and at every step, Crispin was more than happy to guide us, no matter how big or small our questions. He made the process virtually stress free. Co...
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Oct 08,2014
Minithumbdown
By:
Oct 08,2014
0 people found
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Avoid iSiS Residential Homes at all costs. The official code of practice for all TPO Members states; "When a contract is signed by a client during a visit by you to his home, at his place of work, away from your premises or online, then he must be given a right to cancel that contract within 14 calendar days of signing. He should be given a Β’Γ’β€šΒ¬Γ‹Ε“Notice of Right to Cancel'. Where the client wishes the contract to begin before the end of the 14 day cancellation period you must o...
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By: Steven Harvey
Oct 09, 2014
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Dear Bruce Further to your comment regarding your family, I would welcome the opportunity to meet with you personally to discuss the situation as there has been no direct communication between you and myself to discuss this. Isis Residential has been trading successfully for over ten years and in that time have only had three written complaints. I take any complaint very seriously and am very sorry that you and your family feel this way however not all of your comments are correct. I accep....
Oct 08,2014
Minithumbup
By:
Oct 08,2014
0 people found
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I found Aimee to be very proffessional and her communication level to me was to say the least perfect. She continiously kept me updated throughout the whole process of selling my property. When she first came to my property and took very professional photographs it only took 1 week before I had 4 offers on the table and she was able to advise me at that stage on the best offer and also advised me on the best offer based on her expereince of working in Estate agents. She was charming throughou...
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Sep 11,2014
Minithumbup
By:
Sep 11,2014
0 people found
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Isis were constantly honest and straightforward in their dealings with our sale. Their valuation was accurate. They kept us informed of any viewings and feedback from those viewings. We live 250 miles from the house we sold, so their care and attention was invaluable. They arranged for minor building works to be done to the house - at a surprisingly low cost. They arranged for the connection of a gas supply getting several quotes and finding us an affordable one. They negotiated with awkward sol...
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Aug 24,2014
Minithumbup
By:
Aug 24,2014
0 people found
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Just bought our house using Isis. They were really helpful and did everything they could with a difficult purchase. Amiee is absolutely brilliant, nothing was too much trouble for her and she always kept in touch with us, even when it was bad news. I would recommend Isis to anybody. After dealing with several agents, there was no comparison, Isis were definitely the best. Thank you so much Aimiee, Crispin and the rest of the team. Keep up the good work...
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Aug 02,2014
Minithumbup
By:
Aug 02,2014
0 people found
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For the last 2 years I was tenant at a property managed by ISIS and I must say it was a very nice experience dealing with ISIS. Every time I happened to have a concern/issue, it was attended and resolved. Most importantly all the concerns were acknowledged promptly so that I know it is being looked at. Above all, it is the friendly attitude I have seen dealing with ISIS, that I will recommend ISIS to everyone looking for a property in the UK....
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Jul 29,2014
Minithumbup
By:
Jul 29,2014
0 people found
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Excellent service provided throughout. Our case was not an easy one but the communication skills of both Aimee and Crispin was excellent and made it such much easier. We felt really supported and received valuable advices during the length of the purchasing process. We are now settling in our lovely house and are hoping to sale our flat soon with the help of the Isis Team....
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Jul 25,2014
Minithumbup
By:
Jul 25,2014
0 people found
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Amiee at Isis was recommended to us by a family member, and I'm so pleased we listened to them. She personally came out to value the property, and stayed in touch with us every step along the way. We actually sold a retirement property through her and before we listed it, a neighbour told us that the last property had taken just short of three years to sell. Well Amiee found us not only one, but two buyers within the first three months, and we completed today! Thanks Amiee for all your help - w...
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Jul 22,2014
Minithumbup
By:
Jul 22,2014
0 people found
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We have bought a house using the services of ISIS Residential Homes Ltd, and Amiee helped us through the process. The transaction was not straightforward; there had been a tension right from the beginning, but she handled the situations in a very professional and helpful manner. She made sure that both sides understood what needed to be done to make the purchase successful, and represented both parties with a perfect balance. During the 5 months we developed a very friendly relationship with...
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Jul 11,2014
Minithumbup
By:
Jul 11,2014
0 people found
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Amiee did a fantastic job both in the selling and purchasing of my new property. She kept me informed every step of the way and has become more like a friend than an Estate Agent. She has "held my hand" through some stressful moments and she is a real asset to Isis. I would definitely recommend Isis in the future to family and friends....
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Jun 11,2014
Minithumbup
By:
Jun 11,2014
0 people found
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I was renting my mums home out to help pay for her now she is in a care home - this was new territory for me as I have never been a landlord before. I was quite anxious - Tracey and Aimee "held my hand" and made it much easier - they took a huge amount of the burden off me and did things for me that went way beyond the call of duty to get the house ready and then found lovely tenants who really care for mums house. So overall a great success and I am immensely grateful to Aimee and Tra...
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Jun 06,2014
Minithumbup
By:
Jun 06,2014
0 people found
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Thank you for all your help, you have been great, Isis are lucky to have such a dedicated employee. You kept us well informed and made the whole experience run smoothly. We will have no hesitations in recommending Isis to any friends or family when they are ready to move...
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By: Amiee Bryett
Jun 06, 2014
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Thank you so much for your comments Hannah, it was a pleasure working with you and I wish you both happiness in your new home. Amiee....
Jun 03,2014
Minithumbup
By:
Jun 03,2014
0 people found
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The service provided by Amiee Bryett at ISIS in Staines was nothing less than outstanding. In my experience of buying and selling properties over the past 20 years, my feelings towards the professionalism of estate agents has been generally rather negative. However, ISIS was recommended to us by a friend and we decided to contract them to sell our property. We instantly did not regret the decision because of the highly professional behaviour of one employee from day 1, namely Amiee Bryett. She h...
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Jun 03,2014
Minithumbup
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Jun 03,2014
0 people found
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Aimee was top class from start to finish she showed me around a few properties all of which were what I requested but unfortunately I missed out on two but was no fault of the agent but just bad luck.Fortunately Aimee found my new home and was great in ironing out some minor issues that cropped up through the process. May I say a big thank you to Aimee and all at ISIS. Regards Mr Pearse...
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May 25,2014
Minithumbup
By:
May 25,2014
0 people found
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Very professional, approachable service received by Keith. Exceptional Customer Service skills....
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Apr 10,2014
Minithumbup
By:
Apr 10,2014
0 people found
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I presented ISIS with the job of selling my house whilst it was occupied by sitting tenants. This proved to be quite a challenge but Amiee and Crispin rose to the challenge admirably. They developed relationships with all the parties involved (including a separate letting agent) and were able to smooth over some difficult situations. I felt confident that they were acting in my best interests at all times rather than trying to reach a conclusion that suited their own ends. I was kept well inform...
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Areas covered
  • TW18
  • TW15
  • TW19
  • TW20
  • TW17
  • TW16

NAEA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
19 0 15 0 52 0 31 0 5 2

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Agent Fees

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Last updated at 10:11 AM 05/02/2015 by allAgents

Complaints Procedure

Thank you for registering your points on all Agents and we have a procedure with all complaints. Please foward all correspondence to Steven Harvey Managing Director Direct Line 01784 415222 Mobile 077799887716 E:mail steven@isisresidentialhomes.co.uk.
Last updated at 10:11 AM 05/02/2015 by allAgents
Tracey Willis Tracey Willis
10 reviews

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Ella Kirby Ella Kirby
2 reviews

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Steven Harvey Steven Harvey
19 reviews

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Amiee Bryett Amiee Bryett
Sales Manager
54 reviews

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Sam Eastwood Sam Eastwood
0 reviews

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Kayleigh Slatter Kayleigh Slatter
1 reviews

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Dawn Taylor Dawn Taylor
0 reviews

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Celena Oliver Celena Oliver
0 reviews

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Gemma Draper Gemma Draper
0 reviews

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Gill Rae Gill Rae
0 reviews

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Medina Mears Medina Mears
0 reviews

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Julia Garnsey Julia Garnsey
0 reviews

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Janet Brown Janet Brown
0 reviews

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Susan Usher - upload your photo Susan Usher
0 reviews

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