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    Asma Alison
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    Anthony Paul
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    Asma Naureen
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    Sarah Leach
Isaac Anthony, Manchester's fastest growing and Liverpool's newest premier independent dedicated Lettings Agency, specialising in city living.
 
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Properties for sale
Properties for rent
Oct 07,2014
Minithumbdown
By:
Oct 07,2014
0 people found
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Terrible! This was supposed to be a student only accommodation in the converted Eleanor Rigby Hotel. Rooms were occupied by some very random individuals and the strip club below was in full operation despite having been assured otherwise. Broken telly, no lock on door. Still waiting for refund of deposit four months later, phone calls unanswered and emails not replied to....
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What agent could do to change your mind?
Return my deposit!
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Oct 03,2014
Minithumbdown
By:
Oct 03,2014
1 people found
this helpful
Lived in a property in Liverpool city centre run by this mob until March 2014. The service was atrocious, emails and telephone calls were routinely ignored. The attitude of the staff particularly Jane, was frankly more in keeping with a prison than an Estate agents. I could sit and type up the myriad of ineptitudes shown by this company in my brief engagement with them but it would just irate me, Instead I'll just leave you with my favorite. I attached 3 adhesive hooks to the wall of m...
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Apr 25,2013
Minithumbup
By:
Apr 25,2013
0 people found
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I have been a tennant of Isaac Anthonys Liverpool branch for a few months. I found them very helpful and the girl even came on her day off to show me the flat because it was the only day myself and my boyfriend could do. she answered all our questions and called me back with any she couldnt answer straight away. When she was checking out the previous tennant she noticed some problems with the couch and bed and so called me and waited in the flat for me to arrive so i could see the problems and t...
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Apr 08,2013
Minithumbup
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Apr 08,2013
0 people found
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I have recently rented an apartment from Isaac Anthony. The service I recieved from making the original enquiry to moving into my apartment was so efficient. I am really impressed with the personalised service they provided. I would recomend Isaac Anthony to anyone looking to rent in Liverpool....
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Nov 12,2012
Minithumbdown
By:
Nov 12,2012
0 people found
this helpful
Awful deposit return scheme. Took nearly £300 off us for a flat in near perfect condition. Would not advise them to anybody...
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What agent could do to change your mind?
Provided a fair deposit return scheme and not scammed us out of nearly ‚£300
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By: Isaac Anthony
Nov 28, 2012
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Deposits at Isaac Anthony are held with Deposit Protection Scheme which is an independent organisation which protects both Landlords and tenants against any deductions or damages. If any individual disagrees to any decisions they can utilise the Deposit Protection dispute system which will request information from all parties and make a independent decision. It is a fair system which protects both landlords and tenants....
Sep 19,2012
Minithumbdown
By:
Sep 19,2012
1 people found
this helpful
i was employed as a contractor by issac anthony and dealt on a daily basis with asma naureen and their maintenance dept. the policy of customer care was hap hazard and flippant with policies being changed on a daily basis, all to the detrement of the tenant. They are very irrisponsible and are extremely bad with money, i could go on forever about this so called company but my advice would be to stay a million miles away from them and find a good reputable company.lokat thier customer rating an...
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By: Casper
Jan 03, 2013
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I , Like you Tony where their first maintenance company when they came to LIverpool... Total rip offs.. Telling us to make jobs up that wasnt there. Them telling us how much to charge so they could put there comission on.. They agreed on a 2 week turn around payment date. When that was due they changed their minds to a month..When that was due they tried to change it yet again to a 60 day turn around..That for us was enough... Tried called Asma and Anthony , Never got a reply,.,. However I did g....
Sep 17,2012
Minithumbdown
By:
Sep 17,2012
0 people found
this helpful
I\'d really like to discourage people from ever using this agency\'s services. I have never encountered more unprofessional, unreliable and rude agents in my life. I was informed one week before the planned move into a property I had secured through Isaac Anthony that I will not be able to move in because they did not confirm the notice that the previous tenant had given, their situation nor the exact date. I therefore became homeless as I have not managed to find anything else within the time...
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Jul 15,2012
Minithumbdown
By:
Jul 15,2012
3 people found
this helpful
Arranged a viewing for a flat at 2pm. The day before the agent called and changed the viewing tim to 10am. Next morning, wmissed a call and got a voicemail from Isaac Anthony employee at around 9.57am saying she was \'running late\'. When I called back at 10 she was still in the office said she couldn\'t come until 10.45. This was no good as we had another viewing at 11, so she begrudgingly agreed to come then and said she\'d be there in about 20 minutes. We waited in the rain for 25 minutes. Wh...
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What agent could do to change your mind?
- turned up on time
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Jun 10,2012
Minithumbdown
By:
Jun 10,2012
6 people found
this helpful
They are now called allison and co. They are rude and they will take your security deposit....
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What agent could do to change your mind?
They are rude, they don\'t address customers professionally,no salutation in their mails. They need to be cautioned. They\'ll never refund their deposit. Their reputation is so tarnished, they had to change their name to Allison and co
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Feb 28,2012
Minithumbup
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Feb 28,2012
0 people found
this helpful
This agent has been great. The staff are always helpful and go the extra mile. They are friendly and give me the personal touch. So sorry to hear your bad experiences. They have been very good....
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Jan 16,2012
Minithumbdown
By:
Jan 16,2012
3 people found
this helpful
A total nightmare to deal with. The Directors do not know a thing and are just fighting with each other....
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Jan 06,2012
Minithumbdown
By:
Jan 06,2012
3 people found
this helpful
Myself and partner rented a property in LEEDS with the manchester branch of this company. We should have realised what a disaster this was going to be when they made us travel to manchester to pick up the keys on moving day and then provided us with no fobs. When we arrived at the property we found that none of the security gates worked and none of the secure doors actually locked securly. One of the lifts didnt work for our entire stay (6months) even though we were told it was due to be ...
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Oct 21,2011
Minithumbdown
By:
Oct 21,2011
2 people found
this helpful
For over 2 weeks I have been trying to view a property in Liverpool City centre with this company after already viewing one property when the agent was 45mins late. I have never had a call back regarding the new property and when I finally chased them I was spoken to in the most disgusting way by both the manager and below. I have never been spoken to in such a rude manner and then told that I am not a tennant they would like. What rubbish i have been an outstanding tennent in the past and on...
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Mar 30,2011
Minithumbdown
By:
Mar 30,2011
2 people found
this helpful
The government should have a star for the letting agents like the hotel have stars. Also by law they should have a review from tenants and landlords, so everyone who wants to rent or rent their place out through the agents can find out about their services and how they run it....
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Mar 03,2011
Minithumbdown
By:
Mar 03,2011
2 people found
this helpful
Told us we had to pay for new sofas and carpet cleaning because we had a cat. yes the cat ruined the sofas but one of the sofas was broken when we moved in which they did nothing about. they have kept all our deposit and not contacted us since we said we were happy to pay for one sofa, but not the broken one, and find somebody cheaper to clean the carpet, as they suggested ...
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By: MadeInManchester
May 13, 2011
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They are not able to do this - basically they can only charge you a percentage of its worth. They must take the age of the sofa into consideration and the condition it was at the start of the Tenancy. You should dispute this with agent - do not give in! ....
Mar 02,2011
Minithumbdown
By:
Mar 02,2011
2 people found
this helpful
This estate agent is the single worst one I've ever come across, and I've had troubles with other agents before. Problem 1: We told them the intercom was broken the *day* we moved in, still not fixed 8 months later. I even know what's wrong - but can't get them to bloody fix it. Problem 2: The flat was filthy when we moved in; Mould growing on windows, carpet black with dust. Problem 3: 6 Month tenancies - Don't be fooled, this is just so they can charge you an extra ...
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By: Andy
Apr 20, 2011
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Me AGAIN! The intercom is still not fixed, now nearing the 11 month mark! The oven was fixed after 2 weeks of not having one. Avoid at all costs, people!....
Mar 02,2011
Minithumbdown
By:
Mar 02,2011
2 people found
this helpful
"I would feel bad if this was our fault but it isn't" To warn you, this is going to be quite long!! My flatmate and I moved into a flat managed by Isaac Anthony around October 2009. The woman who showed us around the flat was very nice and helpful but unfortunately once you have signed the lease you receive a very different service. Our first problems included a broken washing machine which on the inventory was listed as in perfect condition (the handle was missing and the cable had been...
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Nov 19,2010
Minithumbdown
By:
Nov 19,2010
2 people found
this helpful
My boyfriend and I are first -time renters and when we viewed that flat we're in now we were amazed at how nice it was, and how nice the people at Issac Anthony are. Problem 1 - The flat is on the third floor (six flights) and lift is broken. Because IA own the flat and not the building, it apparently is not thier problem, and we are not allowed a rent reduction until the lift is fixed. It's been broken since before we viewed the flat, and we're not hopeful of it being fixed in the next year...
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Oct 01,2010
Minithumbdown
By:
Oct 01,2010
1 people found
this helpful
We decided to give them a go as we had to move out of our previous house quick due to an awful student landlord and they seemed really helpful... big mistake. Because we are students we had to fork out a large deposit for a guarantor, I have never had a problem with paying rent or with money so I can't see why I needed to get my mum involved. We moved into our flat in January 2010 and we have never received a metre reading from them, so we have had to pay and remaining bills from the previ...
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By: MadeInManchester
May 13, 2011
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They can not stop maintenance works for non payment of rental - call them advise them that.. Also mention you have talked to the council! ....
Oct 01,2010
Minithumbdown
By:
Oct 01,2010
2 people found
this helpful
The service is fantastic until you take the keys then the comunication becomes non existant, you can actualy here the derisory tone in the voice when they talk to you. They entered my property to do a routine inspection without giving me notice or without me even being there (thankfuly a friend was staying) when he heard them coming into the property, I made a copmlpaint but as usual didnt get a reply....
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Aug 18,2010
Minithumbdown
By:
Aug 18,2010
1 people found
this helpful
Simply terrible service once you are a tenant with them. We waited for 8 weeks for a fob to get into our building, meaning we were left stranded outside until we could tailgate in. Then they took the money out of our deposit for it. Took 4 months to fix a washing machine that was leaking and spoiling the floor! We're moving out soon, no doubt that will throw up endless amounts of trouble with the deposit... great! Try all you can to avoid this agent, they will not look after you....
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Aug 08,2010
Minithumbdown
By:
Aug 08,2010
0 people found
this helpful
Was this helpful? Yes
Aug 03,2010
Minithumbdown
By:
Aug 03,2010
1 people found
this helpful
Stay well away from Isaac Anthony lettings - a shambolic outfit who offered us nothing but a bad experience. Even gaining the lease was problematic despite excellent credit history and both working for financial institutions - the problem came in that they never returned phonecalls and never acknowleged paperwork received. I was at such a loose end, I even drove from Glasgow to Manchester just to hand in paperwork, despite sending two copies, they claim it never arrived! Absolute useles...
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Aug 02,2010
Minithumbup
By:
Aug 02,2010
1 people found
this helpful
I have just found Isaac Anthony and would recommend any one with a small budget and wants support finding a home in the city to go to them. The are very supportive and provide great flats. I've just moved into a flat and dont ever want to move....
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By: Linz
Nov 19, 2010
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I'm sure it won't be long before you hate them like the rest of us......
Jun 23,2010
Minithumbdown
By:
Jun 23,2010
1 people found
this helpful
Never or ever try to get apartment from them!!! They are the worst agent I ever saw. The lady who follow our case was so arrogant, I just coming to rent an apartment, not beging her for anything. Why she can treat us like we begging her? We were about to sign the contract, but my friend remind me that I should check the house again before sign the contract. They said they can't arrange an appointment for us , but I said I will sign the contract another time when they can arrange an appointment f...
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May 25,2010
Minithumbdown
By:
May 25,2010
1 people found
this helpful
Where do I start? LANDLORDS - PLEASE READ: As a fellow Landlord, one our worst fears as a Buy to let owner is leaving your property in the hands of an incapable, shambolic, unregulated and clueless Managing Estate Agent. Isaac Anthony fit that awful description, in their words, unusually well. I cannot begin to describe the frustration and absolutely terrible level of maladministration that I have suffered by their incompetent staff. I have: - Sent over 6 emails without reply - Ra...
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By: doing_the_right_thing
Jul 06, 2011
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Raise a complaint and if they do not answer (or even if they do answer within 21 days and you are not happy with the response - consider this a \\\'deadlock\\\' letter) then raise the complaint to The Property Ombudsman who is the kind of regulator for Isaac Anthony. The whole process takes some time (approx 3 months) and you will need to provide evidence to the ombudsman, i.e. emails and proof of dates of communications and evidence of the poor administration. Such a shambolic outfit sho....
May 21,2010
Minithumbup
By:
May 21,2010
1 people found
this helpful
I have never had a problem with this agent the look after 2 Properties for me . Fresh Building then another in Quebec. The Operations Manager is called Nick I suggest you guys contact him. ...
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By: princessj
Oct 13, 2011
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which apartment in Quebec? i rented one in quebec from them last year and they were an absolute disgrace.....
May 10,2010
Minithumbdown
By:
May 10,2010
1 people found
this helpful
I would only recommend this company to people who like to have their time wasted and to be ignored! Everything about them was appalling right from the beginning. We were shown around a flat (renting) and made an offer there and then and were told we would be called within the hour to say if it had been accepted. 2 days later, we still hadn't heard anything and nobody would take our call. Eventually we managed to speak to someone who said our offer had been accepted straight away but the man w...
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Mar 13,2010
Minithumbdown
By:
Mar 13,2010
1 people found
this helpful
A totally rubbish letting, don\'t use them under anmy circumstance, they are unhelpful rude and hang up on me everytime I call them! They do not reference tenants and usually accept fake ones and then don\'t even tell you when the teant has moved out! Totally diabolical and shame to law abiding citizens....
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By: BornYesterday
Aug 11, 2011
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Great email address: private.eye@hotmail.com. I completely trust you.....
Mar 03,2010
Minithumbdown
By:
Mar 03,2010
1 people found
this helpful
As the rest of the tenants on this website, I have also had a terrible experience with Isaac Anthony. They are incredibly useless at what they do. The customer service is terrible and if something breaks it doesn\'t get fixed no matter how many times you email/phone/visit the office. Don\'t rent from this company, they need closing down!...
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Office 1
Arch 104, Chapel Walks Chapel Street, Manchester M3 5DW
(13)
Office 2
68 Rodney Street, Liverpool L1 9AF
(12)
Office 3
16 Chapel Street, Manchester M37NA
(3)
show all branches (5)
Office 4
207 Monton Road Monton, Manchester M30 9PN
(0)
Office 5
36 Clarence Street, Liverpool L3 5TN
(3)

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