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Intercounty are Independant Estate Agents based in the South East and the North Central regions of England. They are passionate about delivering exemplary customer service in every step of the buying Read full description...Intercounty are Independant Estate Agents based in the South East and the North Central regions of England. They are passionate about delivering exemplary customer service in every step of the buying and letting process, an honest, flexible and dedicated customer focussed service.
 
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Properties for sale
Properties for rent
Oct 18,2016
Minithumbdown
By:
Oct 18,2016
1 people found
this helpful
We rented and purchased a property from them. There were a catalogue of errors through the entire process. The worst being lies and lack of response. Mismanagement right down the chain. There wasn't one single person that I could regularly communicate with directly. Helping themselves to watch TV when they were there to take pictures of the rented property, moving personal items about. Telling me (upon the new purchase) the seller was going to put the property back on the market because I was...
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Comment on agent fees
The price you pay is negatively reflected in the service received.
Was this helpful? Yes
Jun 03,2016
Minithumbdown
By:
Jun 03,2016
2 people found
this helpful
Intercounty is only concerned with making a sale, any sale, by any means. They have utterly non existent communication skills, either can't or won't talk to each other internally and treat buyers like they are scum. This seems to be deeply culturally inbred into the firm - every single dealing I have had with them is just miserable. I have blacklisted them for six months as a result of their most recent incompetence....
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Was this helpful? Yes
Feb 18,2016
Minithumbup
By:
Feb 18,2016
0 people found
this helpful
Outstanding care and attention to detail even when I was probably driving her nuts. Really good customer service. Extremely happy...
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Comment on agent fees
As expected
Was this helpful? Yes
Feb 02,2016
Minithumbdown
By:
Feb 02,2016
2 people found
this helpful
That said that if I hadn't complained at the time I had problems with them fixing my hot water on two occasions, leaving me without for 4 weeks first time and 2 weeks the second, it's not their problem, very rude, not letting me talk, not listening to what I had to say, only wanting money. So the story begins with me moving into this lovely newly renovated studo in Bishop's Stortford and signing a letting agreement with Charles David Casson which were nice and lovely. At some point they were ...
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Was this helpful? Yes
Mar 18,2015
Minithumbdown
By:
Mar 18,2015
2 people found
this helpful
Terrible for tennants everyone on my street hated them, tried to deduct £7 per light bulb out of deposit had to raise dispute, let's just say I hold all the evidence not them, they pray on the young and naive but not this time, this ones got a brain! My partner lost his job and was out of work for 4 months everyone who lost there job knows it can take up to 12 weeks for it to process but one of the workers called us benefit scroungers so when my husband found a new job earning x4 the rent ...
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What agent could do to change your mind?
Expensive check out fee Considering it's the same as an inspection and you don't charge for those
Comment on agent fees
Expensive check out fee Considering it's the same as an inspection and you don't charge for those
Was this helpful? Yes
Mar 10,2015
Minithumbdown
By:
Mar 10,2015
4 people found
this helpful
Intercounty is all about profit, profit, profit, and they treat tenants with contempt. They deliberately mis-leased a property, claiming there was no noise problem and that the property would be cleaned before I moved in. Upon moving into the property, it was filthy. As soon as I started to raise concerns about the severe noise level with the neighbours, which was seriously affecting my family's life, they issued a notice to quit - in other words they ended my contact. It cost me nearly £...
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What agent could do to change your mind?
Huge upfront fees, and impossible to have a bond returned due to the ridiculous requests when vacating a property.
Comment on agent fees
Huge upfront fees, and impossible to have a bond returned due to the ridiculous requests when vacating a property.
Was this helpful? Yes
Dec 28,2014
Minithumbdown
By:
Dec 28,2014
0 people found
this helpful
After nearly a year, the words "we won't discount our % commision because we're worth the extra" still ring in my ears. The initial flirtation with Intercounty in January was excellent. They gave the highest valuation, they had "their own" conveyancing team to handle the admin, they had a specialist sales progressor to deal with me day to day and then we had an offer of the asking price within 4 days. After that it went downhill fast. We accepted the offer in early February,...
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Comment on agent fees
Not worth the higher % rate.
Was this helpful? Yes
Dec 11,2014
Minithumbup
By:
Dec 11,2014
0 people found
this helpful
Agent had good knowledge of the movements in the property market and gave sound advice on price for marketing the property...
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Was this helpful? Yes
Dec 09,2014
Minithumbup
By:
Dec 09,2014
0 people found
this helpful
To be honest, my wife and I were treated with respect and Intercounty exceeded our expectation from the start including documentation and finally the exchange and handover....
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Was this helpful? Yes
Sep 23,2014
Minithumbdown
By:
Sep 23,2014
1 people found
this helpful
I phoned this agency four times trying to arrange a viewing for a property in Saffron Walden the first three times they promised to phone me back and never did, the last time I requested to be put through to someone and I was put on hold and then the phone connected and I heard "yeah, she's on the line, just hang up on her" before the line went dead. Appallingly rude service, I can only imagine how they treat their tenants. The landlord of this property should also be very upset that o...
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What agent could do to change your mind?
Well they could have actually phoned me back rather than making lazy promises and if they are going to slag off their potential customers I would recommend they learn to use their phones properly.
Was this helpful? Yes
By: IC_Jonathan
Oct 20, 2014
View all comments (1)
We are very sorry to hear about your recent experience when attempting to contact us and can assure you that we treat feedback very seriously and will be looking into why this happened immediately. If you would like to discuss this with us further then please call our office and ask to be transferred to the marketing department. Kind regards, Jonathan....
Jun 24,2014
Minithumbdown
By:
Jun 24,2014
3 people found
this helpful
There were two properties in which I expressed an interest. On my first appointment, the agent, Dan Brown, was late with an unkempt appearance and none too smart attitude to match. The second property I arranged to view at the weekend. On the morning of the appointment I phoned Intercounty to confirm the appointment. However, when I arrived at the property, there was no agent. Mr Brown did finally appear at the same time as a potential client with a later viewing. He proceeded to show this...
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Was this helpful? Yes
Apr 08,2013
Minithumbup
By:
Apr 08,2013
0 people found
this helpful
I used Intercounty for sale,purchase (Daniel Brown ) and mortgage advice (Andrew Gom ) and in all three instances found them to be friendly, professional and helpful in all aspects of the processes. Even when a prospective purchaser fell through and my financing collapsed, they were positive and encouraging and nothing was too much trouble. I would highly recommend them....
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Was this helpful? Yes
Nov 23,2012
Minithumbup
By:
Nov 23,2012
2 people found
this helpful
Daniel, John and the team handled the sale and purchase and were very positive and supportive throughout. Andrew also facilitated the new mortgage. Overall I was both impressed with their professionalism and grateful for their support and would certainly recommend them....
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Was this helpful? Yes
Nov 05,2012
Minithumbup
By:
Nov 05,2012
1 people found
this helpful
From the word go John, Daniel and the team were great. The advice and help that they gave us throughout the sale was brilliant. They helped chase the solicitors and work to the deadline that we had. With all their help we managed to complete within eight weeks. We will be using them again next time and will recommend them....
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Was this helpful? Yes
May 24,2012
Minithumbup
By:
May 24,2012
1 people found
this helpful
A huge thank you to Josh who provided us with an exemplary service throughout the sale of our home; his level of involvement throughout the process and in particular through some of the tricky stages was second to none. He steadily handled every aspect of the process in a very personable and professional manner with good humour and integrity which was appreciated immensley. His prompt action, consistent communications (even on days off or out of hours!), and his regular updates at appropriate ...
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Was this helpful? Yes
May 13,2011
Minithumbup
By:
May 13,2011
1 people found
this helpful
I have just sold and the office handled everything so well , they are friendly professional and personal so you feel important to the end. Highly recommend and would definitely use them again. well done Andy and Helen at Dunnmow branch....
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Was this helpful? Yes
Dec 21,2009
Minithumbup
By:
Dec 21,2009
0 people found
this helpful
The service provided from the point of evaluation of the house to completion has been absolutely excellent and therefore was more than happy to pay for the service! The entire team at Bishops Stortford are very professional and provide what can only be described as a fast, dynamic and responsive service which meets customer satisfaction on all levels. In particular, Martin Jackson has been a rock throughout the entire process and clearly understands the many aspects of buying and selling houses...
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Was this helpful? Yes
Dec 18,2009
Minithumbup
By:
Dec 18,2009
0 people found
this helpful
I've just purchased my new home through Intercounty and the service I have received from them is without fault. Nothing was beyond question for them in making the whole process as stress free as possible. My wife and I both work random hours which makes viewing properties quite difficult. This wasn't a problem with Intercounty who would quite happily arrange viewings well past office hours to accommodate us. We wanted to complete before Christmas, and once again Intercounty (Josh in partic...
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Was this helpful? Yes

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Agent Fees

Depending on the service you require we tailor our service around you, with our cheapest fee starting at 0%! Contact the team on 01763 242528 for more information on how we can help.
Last updated at 12:24 PM 14/04/2014 by Oliver Pottrill

Complaints Procedure

No procedure set.
Last updated at 12:24 PM 14/04/2014 by Oliver Pottrill

Awards won by Intercounty

Individual Branch Awards

Firm rankings



Blacon
121a Saughall Road, Chester CH1 5ET
(0)
Hebden bridge
4 Crown Street, Hebden bridge HX7 8EH
(0)
Office 1
21 North Street, Bishops Stortford CM23 2LD
(3)
show all branches (16)
Office 10
1 Bell Street, Sawbridgeworth CM21 9AR
(0)
Office 11
8 Cambridge Road, Stansted CM24 8BX
(1)
Office 2
Market House, Market Place, Braintree CM7 3HG
(0)
Office 3
57 High Street, Saffron Walden CB10 1AA
(2)
Office 4
6 Duke Street, Chelmsford CM1 1HL
(4)
Office 5
52 High Street, Great Dunmow CM6 1AW
(2)
Office 6
1 Windsor CourtQueen Street, Morley LS27 9BG
(0)
Office 7
30 Westgate, Huddersfield HD1 1NX
(0)
Office 8
2 St. Peters Gate, Nottingham NG1 2JG
(0)
Office 9
Bank House37 - 39 High Street, Harlow CM17 0DN
(1)
Royston
17 Melbourn Street, Royston SG8 7BP
(2)
South woodham ferrers
Unit 2 Bloomsbury Court Brickfields Road, Chelmsford CM23 5XB
(0)
West Bridgford
2 Tudor Square, Aberdeen NG2 6BT
(0)

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