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Infiniti Properties
4.7/5, 397 Reviews
92% Recommended
100% sales valuation accuracy
90% letting valuation accuracy
92% sales fee satisfaction
92% letting fee satisfaction
Born, raised and deeply rooted in all that is the charismatic city of Glasgow. Infiniti Properties is not just a family run business, it’s a business run like a family, and we make it our business to help our extended family (aka clients).
16 years and building year on year, we have over a century’s worth o
f combined experience across our dedicated team who are geared towards providing exceptional service for a sensible value.
We cater for all types of renters, buyers, sellers & landlords, from those accidental landlords with one property to professional landlords with 50+ in their portfolio.
Managing Director Scott Hume says:-
“It’s all about the relationship you create from the beginning, both with tenants and landlords, ultimately we have to build trust, and fast, because there will always be problems, that’s just the nature of the business, but if tenants and landlords trust you then it makes the process of resolving property based problems so much easier and everyone can get on with their lifeâ€
Our expertise extends beyond letting and managing property, we consistently source property and associated mortgages to help add to portfolios, we also refurbish property, whether it be one you've owned for a while and want to give it a new lease of life, or maybe it is one you have bought specifically with a view to adding capital value, either way, our team can manage and deliver all levels of refurbishment.
Latest Reviews
Alan, Sabarina & Archie
Divya Lakshminarayanan
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 92% | £38,000 | £372,000 |
| Lettings | 90% | 92% | £260 | £3,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 105 | 4 | 195 | 26 | 34 | 0 | 18 | 0 | 11 | 4 |
Areas covered
- East Dunbartonshire, West Dunbartonshire,
- Glasgow, East Renfrewshire, North Lanarkshire
- South Lanarkshire, Renfrewshire,
Address
Infiniti Properties
1016 Argyle Street, Glasgow, City of Glasgow
G3 8LX
0141 553 2677
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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I had the pleasure to ...
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5 Star Review
By : 'Dimitrios'
Branch : Finnieston, 1016 Argyle Street
Services : Sales (As a Buyer)
Sold price : £54
Would you recommend ? : Yes
Postcode : G33
23 Jan 2018
People found this helpful2
I had the pleasure to purchase my first property from Infiniti properties, and i am using the word pleasure because indeed it was. Richard and Neil were extremely helpful, and always replying on emails even for the stupidest questions because they understand how important is for a buyer to feel ... Read Full Review
Comments on Agent Fees
Fees were very reasonable, and i would say they worth every penny
Comments (1)Was this helpful?:
By : Scott Hume
23 Jan 2018Wow, what a lovely review, thanks very much indeed...
We have been landlords with ...
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5 Star Review
By : '4SG0/4'
Branch : Finnieston, 1016 Argyle Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : G21
22 Jan 2018
People found this helpful2
We have been landlords with Infiniti now for over 3 years and they really have been an agent that you can have faith in. Amy is at the coalface of all of the maintenance management and with no doubt has her finger on the pulse of everything that is going on with our property - whether that be ... Read Full Review
Comments on Agent Fees
Fees are just about market average or a bit lower but the service is unrivalled
Comments (1)Was this helpful?:
By : Scott Hume
23 Jan 2018Thanks very much for such a detailed response, we know you had a particularly difficult experience with your last agency so it's great we have restored your faith in the lettings...
Amy gave the fastest response ...
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5 Star Review
By : 'Jack'
Branch : Finnieston, 1016 Argyle Street
Services : Letting (As a Tenant)
Rent PCM : £525
Would you recommend ? : Yes
Postcode : G40
22 Jan 2018
People found this helpful2
Amy gave the fastest response to a problem I have ever received from a letting agent. The problem was reported early afternoon on a Friday and all preparations were in place by late afternoon the same day. A number of auxiliary problems were also reported and all taken care of just as promptly. ... Read Full Review
Comments (1)Was this helpful?:
By : Scott Hume
22 Jan 2018Thanks for your kind words Jack, we really do appreciate them and Amy in particular will be...
Richard was very efficient ...
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5 Star Review
By : 'treating'
Branch : Finnieston, 1016 Argyle Street
Services : Sales (As a Buyer)
Rent PCM : £500
Would you recommend ? : Yes
Postcode : G33
19 Jan 2018
People found this helpful2
Richard was very efficient throughout the whole process from start to finish. I look forward to doing business with him again ... Read Full Review
Comments (1)Was this helpful?:
By : Scott Hume
21 Jan 2018Thanks very much for your kind words, Richard is a very diligent member of our team and it's always nice for him to receive praise from our...
She is professional as she is ...
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5 Star Review
By : 'emma'
Branch : Finnieston, 1016 Argyle Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : G3
18 Jan 2018
People found this helpful2
She is professional as she is personable. Very efficient but always there to explain proceedings or just to answer those daft questions that come up. Thank ... Read Full Review
Comments (1)Was this helpful?:
By : Scott Hume
21 Jan 2018Thanks Emma, Amy tries very hard to provide the best customer service...
Amy's professionalism ...
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5 Star Review
By : 'Mrs'
Branch : Finnieston, 1016 Argyle Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G21
12 Jan 2018
People found this helpful2
Amy's professionalism speaks for itself. She has a lovely manager and is approachable and extremely efficient. On the odd occasion I have had an issue with the property, Amy responds almost immediately and starts to resolve the issues at ... Read Full Review
Comments (1)Was this helpful?:
By : Scott Hume
21 Jan 2018Thanks very much Mrs Anderson, your comments are greatly...
Whenever we have an issue ...
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5 Star Review
By : 'Lachlan'
Branch : Finnieston, 1016 Argyle Street
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : G4
11 Jan 2018
People found this helpful2
Whenever we have an issue with the flat Amy is always just an email away. She is always willing to do her best to resolve any issues in the ... Read Full Review
Comments (1)Was this helpful?:
By : Scott Hume
21 Jan 2018Thanks very much Lachlan, we know how much a pain it is when repairs are required but as long as they are dealt with swiftly it makes all the...
Very helpful member of staff. ...
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5 Star Review
By : 'Angus'
Branch : Finnieston, 1016 Argyle Street
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : G32
9 Jan 2018
People found this helpful2
Very helpful member of staff. Quick to respond to queries and getting problems sorted. Very impressed and satisfied with Infiniti Properties ... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Scott Hume
21 Jan 2018Thanks very much for your kind words...
Richard was very supportive ...
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5 Star Review
By : 'Mike'
Branch : Finnieston, 1016 Argyle Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : G20
8 Jan 2018
People found this helpful2
Richard was very supportive throughout the process, did extra things probably not considered standard. Would thoroughly recommend to any prospective ... Read Full Review
Comments on Agent Fees
Very fair.
Comments (1)Was this helpful?:
By : Scott Hume
21 Jan 2018Thanks Mike, we really appreciate your positive...
We are landlords who have ...
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5 Star Review
By : '4SG0/4'
Branch : Finnieston, 1016 Argyle Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : G21
4 Jan 2018
People found this helpful2
We are landlords who have been with Infiniti for around 3 years. Stephanie is incredibly knowledgeable and efficient and has dealt with deposit claims on our behalf, managed invoices and promptly addressed the occasional late rent payment. And of course the timely submission of rent when Infiniti ... Read Full Review
Comments on Agent Fees
Fees are generally in line with market rates but service given exceeds others on the market by a huge margin
Comments (1)Was this helpful?:
By : Scott Hume
21 Jan 2018Thanks very much for your kind words, Stephanie puts so much effort in to assist landlords and tenants so it's great to see her being...
Amy alway quickly responses ...
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5 Star Review
By : 'James'
Branch : Finnieston, 1016 Argyle Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G4
22 Dec 2017
People found this helpful1
Amy alway quickly responses to our requests about any problem of our rented apartment. Thanks a lot for your efforts to make INFINITI a reliable agent for property renting. Have a lovely Christmas ... Read Full Review
Comments (1)Was this helpful?:
By : Scott Hume
21 Jan 2018Thanks James, same to...
Very impressed with the ...
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5 Star Review
By : 'Mary-Anne'
Branch : Finnieston, 1016 Argyle Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : G40
18 Dec 2017
People found this helpful1
Very impressed with the prompt, clear communication from Richard during the buying process. Ann carried out the viewing. She was very friendly and had good knowledge of the rental market which was helpful as I was looking for a buy to let. Overall impressed with the no nonsense and clear ... Read Full Review
Comments (1)Was this helpful?:
By : Scott Hume
21 Jan 2018Thanks Mary-Anne, your comments are very much...
I have been very impressed ...
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5 Star Review
By : 'Shaz'
Branch : Finnieston, 1016 Argyle Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : G32
7 Dec 2017
People found this helpful0
I have been very impressed with the level of service that I have received for the last 18 months. My payments have been paid promptly and any problems handled quickly and efficiently by Stephanie. Infinity have also handled any problems the tenant had with the property for me such as arranging a ... Read Full Review
Comments on Agent Fees
I found level of fee excellent for the service I received
Comments (0)Was this helpful?:
Both Richard and Scott were ...
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5 Star Review
By : 'Nikki'
Branch : Finnieston, 1016 Argyle Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : G32
6 Dec 2017
People found this helpful1
Both Richard and Scott were very good at communicating with me throughout the sale process, keeping me up to date at all times. The whole process was very smooth with Richard providing his knowledge and experience to guide me through the ... Read Full Review
Comments on Agent Fees
Fees are very reasonable.
Comments (0)Was this helpful?:
Been with Infiniti Properties ...
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5 Star Review
By : 'Matthew'
Branch : Finnieston, 1016 Argyle Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G33
30 Nov 2017
People found this helpful0
Been with Infiniti Properties since August of 2017, and the whole team has been fantastic. This is my first flat and it's been tricky at times, and I have had a lot of questions, but they've all been answered and dealt with quickly, and professionally. I've contacted Amy several ... Read Full Review
Comments (0)Was this helpful?:
I used to be a tenant with ...
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5 Star Review
By : 'Lee-Ann'
Branch : Finnieston, 1016 Argyle Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : G38G
30 Nov 2017
People found this helpful0
I used to be a tenant with Infiniti & now I'm a landlady with them so I've experienced both sides & from that I completely trust them to look after my property. Lovely team & fantastic ... Read Full Review
Comments (0)Was this helpful?:
professional efficient ...
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5 Star Review
By : 'Jim'
Branch : Finnieston, 1016 Argyle Street
Services : Letting (As a Owner)
Rent PCM : £890
Would you recommend ? : Yes
Postcode : G12
29 Nov 2017
People found this helpful0
professional efficient friendly and no nonsense approach to letting was a welcome alternative to several other bigger and better known estate agents whom we had encountered before finding the infiniti ... Read Full Review
Comments on Agent Fees
good. my impression is lower price but probably fairly similar to most other agents.
Comments (0)Was this helpful?:
Richard was brillian thought ...
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5 Star Review
By : 'Sharon'
Branch : Finnieston, 1016 Argyle Street
Services : Sales (As a Buyer)
Sold price : £95000
Would you recommend ? : Yes
Postcode : KA3
27 Nov 2017
People found this helpful0
Richard was brillian thought full process. He was extremely helpful,friendly and always replayed quickly to all call and emails..Thank you ... Read Full Review
Comments (0)Was this helpful?:
Infiniti provided a smooth ...
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4 Star Review
By : 'R.A'
Branch : Finnieston, 1016 Argyle Street
Services : Letting (As a Owner)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : G5
23 Nov 2017
People found this helpful0
Infiniti provided a smooth and professional service while finding a tenant for my property. Jay was always available and responded promptly to all communication, and had the property advertised within 36h and reserved within a week. I was overseas and out of communication at this point but felt ... Read Full Review
Comments on Agent Fees
Fees were competitive and the agent was more enthusiastic than most that I encountered to take on a let-only property (no management).
Comments (0)Was this helpful?:
SO far so good, I am a ...
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5 Star Review
By : 'Bing'
Branch : Finnieston, 1016 Argyle Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : G4
23 Nov 2017
People found this helpful0
SO far so good, I am a landlord and have been with infinity roughly half a year. Compared with the major agents in Glasgow. Infinity probably is the best I can find so far. You can see how good on their inventory check. The business manager Jay provided a professional service, come to visit the ... Read Full Review
Comments on Agent Fees
You definitely paid what you get! The charges are reasonable and the services are professional!
Comments (0)Was this helpful?:
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
<p>The Infiniti Properties complaints handling process is designed to provide customers with a simple, straightforward way of handling and hopefully resolving complaints as quickly and efficiently as possible.</p> <p>Please follow this process:</br></br> 1. In the first instance if you are dissatisfied for any reason we would ask that you raise your concerns with the person you are dealing with verbally</br> 2. If your concern or complaint is not resolved to your full satisfaction we would ask you to email the full details of your complaint to the General Manager using the email complaints@infinitiproperties.com</br> 3. The General Manager will respond within 24 hours acknowledging your complaint</br> 4. We aim to resolve complaints within 72 hours, however if the circumstances are complex or require input from others we will advise you of this, in any case the General Manager will provide a full response within 7 days of receipt of your complaint</br> 5. If you are not satisfied with the response or outcome provided by the General Manager you can write to the Director of the company at: Company Director, Infiniti Properties Management Ltd, 1016 Argyle Street, Glasgow G3 8LX (please mark your letter as strictly private & confidential)</br> 6. The Director will acknowledge your letter within 24 hours and aim to resolve the matter within 72 hours, however please allow for a period of 7 days. You will be sent a final written statement detailing the company's position; including details of any compensation offer and guidance on referring the matter to The Property Ombudsman within 12 months for a review should you still be dissatisfied with the outcome.</br></p>
Last updated at 5/31/2019, 10:51:33 AM by allAgents
