• Angie Wylie
    Angie Wylie
  • Daryl Harper
    Daryl Harper
  • Stephanie Williamson
    Stephanie Williamson
  • Ann Hume
    Ann Hume
  • Vi MacKay
    Vi MacKay
  • Janice McConnell
    Janice McConnell
  • Anne McPartlin
    Anne McPartlin
  • Scott Hume
    Scott Hume
  • Kelsie Hume
    Kelsie Hume
  • Neil Morrison
    Neil Morrison
  • Jay  Spence
    Jay Spence
  • Iain MacLachlan
    Iain MacLachlan
  • Richard Glenton
    Richard Glenton
  • Amy Martin
    Amy Martin
  • Josh Campbell
    Josh Campbell
Born, raised and deeply rooted in all that is the charismatic city of Glasgow. Infiniti Properties is not just a family run business, it's a business run like a family, and we make it our business to help our extended family (aka clients).

15 years and building year on year, we have close to a century's worth of combined experience across our dedicated team, who are geared towards providing exceptional service for a sensible value.

We cater for all types of landlords, from those accidenta
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1016 Argyle Street
Finnieston,Glasgow
City of Glasgow
G3 8LX
0141 553 2677

 
Dec 07,2016
Minithumbup
By:
Dec 07,2016
Featured Review
0 people found
this helpful
Ann was simply helpful and great both during viewing and settling. She came at short notice and went far and beyond to help me sort out electricity....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 07,2016
Minithumbup
By:
Dec 07,2016
Featured Review
0 people found
this helpful
Ann and Iain are professionals who deserve great recognition for the services they preform. They are attentive and able to deal with all manner of requests. Both have shown tendency to go above and beyond the call of duty in providing a first class service....
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Dec 06,2016
Minithumbup
By:
Dec 06,2016
Featured Review
0 people found
this helpful
Got my property looking suitable for high end clients after it had become somewhat tired. Was able to put together impressive interior design package at short notice and on a limited budget...
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Comment on agent fees
Good lower than some of the larger outfits I have used
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Nov 18,2016
Minithumbdown
By:
Nov 18,2016
Featured Review
0 people found
this helpful
My boliler was broken last week, Amy instantly replied me and sent the engineer for reparation. I am very satisfied for the reparation and appreciated for Amy's help....
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Nov 09,2016
Minithumbup
By:
Nov 09,2016
Featured Review
2 people found
this helpful
Firstly Daryl was fantastic to deal with and extremely helpful. No matter how silly a question I had she took the time to answer when setting up our lease. Amy has been so quick to respond and helpful to all problems we have had so far. She has arranged speedy replacement of flat items and has kept us informed of developments....
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Comment on agent fees
I was concerned over the fees as I was advised this was not of usual proceedings.
Was this helpful? Yes
Nov 07,2016
Minithumbup
By:
Nov 07,2016
1 people found
this helpful
Amy has been very prompt and friendly with her responses to queries, she has kept me well informed whenever I have asked for anything and checked up with me to make sure I was happy with the result. Daryl has been excellent too, especially with keeping me updated with our application. She has always been quick to respond to queries and is very friendly and polite. Overall my experience with Infiniti has been excellent and their service has been very professional yet warm. I have spoken wit...
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Nov 07,2016
Minithumbup
By:
Nov 07,2016
0 people found
this helpful
Amy is a star! I need to be honest and admit that in the past correspondence with the agency about repairs/other matters wasn't always the greatest, but since I've started to deal with Amy this changed! She replys promptly to all my emails and cares to explain all situations! Absolutely fantastic!...
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Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Amy Martin has been an absolute star when it comes to our property management and even other issues. She has always been really prompt with her replies and issues are usually resolved within the week if it isn't something that requires multiple visits. She has taken the time during our contact to get to know us and we both feel really comfortable with asking about multiple issues. I would highly recommend Amy, she is our go to person when it comes to anything about our flat....
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Comment on agent fees
Good!
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Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
Fantastic service received from Amy and everybody at Infiniti! Reported a broken washing machine on the Monday and had a brand new one delivered by the Thursday! Fantastic service!...
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Oct 15,2016
Minithumbup
By:
Oct 15,2016
2 people found
this helpful
My experience with the company has been really professional, due to having help from Iain who dealt with any inquiries I had. Iain is very approachable and well mannered and I believe he is a credit to the company. I feel that Iain's Customer care skills are 10/10 and the ownership he took on with helping me get organised and the property I wanted is exactly what a Letting organisation need. Over all, I'm really pleased with the way I have been looked after and helped throughout the process. I w...
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Oct 10,2016
Minithumbup
By:
Oct 10,2016
2 people found
this helpful
I have found Iain very easy to deal with and most helpful. I would not hesitate to recommend Iain or indeed Infiniti properties to anyone...
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Comment on agent fees
First experience of agents but seems reasonable
Was this helpful? Yes
Oct 06,2016
Minithumbup
By:
Oct 06,2016
1 people found
this helpful
Friendly and helpful staff. I haven't had any problems so far. They managed to find a suitable tenant for my property very quickly....
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Comment on agent fees
Good
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Sep 30,2016
Minithumbup
By:
Sep 30,2016
2 people found
this helpful
Daryl was great at arranging my tenancy in Glasgow despite me being away from the city. She managed to maintain clear lines of communication which made the stressful process of moving flat much easier than it could have been. It's been a pleasure to work with her throughout the process of acquiring this tenancy and I have great confidence that going forward any issues will be resolved quickly and professionally....
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Sep 29,2016
Minithumbup
By:
Sep 29,2016
2 people found
this helpful
Daryl has been very friendly, approachable and professional throughout her dealing with this and helping me to find/rent the property. A very pleasant woman, very helpful, with good follow-through as well (she doesn't just leave you stranded after getting your signatures.) Given that I had never rented a property through an agency before, she helped it all to go very easily....
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Sep 28,2016
Minithumbup
By:
Sep 28,2016
0 people found
this helpful
Amy has been fantastic and especially helpful in securing a new fridge for my flat. I cannot recommend her enough....
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Sep 28,2016
Minithumbup
By:
Sep 28,2016
0 people found
this helpful
Amy is absolutely brilliant !!! Fast quick and efficient. Any maintenance issues have been repaired within hours. Amy is always polite and professional....
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Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
Amy was very helpful when we had an issue with our plumbing and ensures it got fixed fairly quickly, providing updates and chasing up the landlord. No complaints with the service whatsoever....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
I would like to thank you Amy for the swift response to the issue with the oven. The workman came out at an ideal time and I generally was satisfied with how things were dealt with....
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Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
Amy has been great help. She's very responsive and takes action on the issues I have asap. She also updates me on what is happening so that I have a peace of mind when there is something wrong that might need time to get it fixed. She's lovely and very polite! Great addition to the agency!...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
Amy has always been really efficient whenever there has been a slight maintenance issue with our flat. Replies very quickly and the maintenance guys were over the very next day on both occasions. Highly recommended....
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Sep 13,2016
Minithumbup
By:
Sep 13,2016
0 people found
this helpful
Richard organized the sale of my property which was at the time being let by Infiniti. We live in England so it could have been challenging to sell remotely but Richard took care of everything and liaised with letting staff, tenant and myself to make things go smoothly, we sold to the first viewer! Small things were also appreciated like collecting mail and sending it down to me while the property was empty...
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Comment on agent fees
happy with fees and they took consideration of my being a client of theirs for a number of years on the letting side of the business
Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
I cant thank Amy enough for all her help, she had my issues dealt with within 24 hours and kept me updated at all times, even checking when she returned from holiday that all my jobs were completed. Lovely girl and great at her job....
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Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
this helpful
Amy has been such a wonderful person to deal with, if any problems occur, i get intouch with her and shes on the case faster than a flash and gives feedback in less than 24 hours! Definately makes everything feel more at ease when dealing with any issues....
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Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
Had a problem in our flat and contacted Amy who promptly reported it to the landlord. She then organised with ourselves and the landlord for a plumber to come fix the problem and followed up to check the issue was resolved....
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Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
Had a problem with our boiler, Amy arranged for gas engineer to be round, he had the heating back on within 2 hours, he came back 2 days later to replace a part, very satisfied indeed. Thanks Graeme & Jen...
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Aug 28,2016
Minithumbup
By:
Aug 28,2016
0 people found
this helpful
Amy has been a great assistance in communicating with the landlord about the flooring in the property that we have rented. She acted as soon as we emailed and we had received a reply within 24 hours. We were delighted with the service ! Thanks Amy :)...
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Aug 26,2016
Minithumbup
By:
Aug 26,2016
1 people found
this helpful
Jay is very amicable and knowledgeable when it came to knowing what to do with my rental property. She also offered helpful advice on my other property, which I was unsure what to do with - sell or rent....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Scott Hume
Aug 26, 2016
View all comments (1)
Thanks very much for your kind words about Jay, she really puts in a lot of effort to help landlords get the most from their properties.....
Aug 24,2016
Minithumbup
By:
Aug 24,2016
1 people found
this helpful
I have dealt with both Daryl and Ann from Infiniti Properties with renting my first apartment. I have to say both ladies were most helpful, very quick to respond to queries, always very polite and have gone out of their way to facilitate me when moving from another country to Glasgow. I would definitely recommend this agent....
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Aug 24,2016
Minithumbdown
By:
Aug 24,2016
4 people found
this helpful
Unpleasant, stressful and really awful experience with this company. I have to agree with Carol the last review from a Landlord, the communication from Infiniti is the worst I have ever experienced from any company in any industry. I am a first time landlord and after signing up with Infiniti, almost immediately my issues started with communication. Nobody got in touch to keep me updated with what was happening with viewings, works, interest etc. I had to chase everything and e mails were either...
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Aug 21,2016
Minithumbup
By:
Aug 21,2016
1 people found
this helpful
Scott and Richard have just managed the sale of my property in Newton Mearns and took care of all aspects of the sale including any works to be carried out at the property which was amazing as I don't live in Glasgow. I would recommend them with full confidence...
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By: Scott Hume
Aug 22, 2016
View all comments (1)
Thanks Leonie, a pleasure as always to work with you and delighted you are happy with the service.....
Aug 11,2016
Minithumbup
By:
Aug 11,2016
2 people found
this helpful
I have always found the staff at Infiniti very helpfull and friendly. Nothing is a problem. You can call any time and thete is always someone to help Andrea Jackson...
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Comment on agent fees
Good
Was this helpful? Yes
By: Scott Hume
Aug 11, 2016
View all comments (1)
Thanks Andrea, your positive comments are greatly appreciated. Best, Scott....
Aug 05,2016
Minithumbup
By:
Aug 05,2016
1 people found
this helpful
We have only recently moved into our house that we rent through Infiniti. We have used the out of hours service to get our boiler repaired. Ann was extremely helpful, she took us through potential fixes on the phone and the repair man had it fixed by 9am the next morning. Couldn't fault the service at all. Really appreciated it and was delighted at the high standard!...
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By: Scott Hume
Aug 05, 2016
View all comments (1)
Hi Rosie, thanks for your kind words, glad to hear your issue got resolved quickly. Best, Scott....
Aug 04,2016
Minithumbup
By:
Aug 04,2016
1 people found
this helpful
This is our first time renting through an agency and Daryl has been brilliant at answering my endless questions! Always a fast and helpful answer to emails and phone calls, can't recommend highly enough....
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Comment on agent fees
‚£180 very reasonable for the service provided
Was this helpful? Yes
By: Scott Hume
Aug 04, 2016
View all comments (1)
Thanks for your lovely comments David, we hope you enjoy your new home, best, Scott....
Aug 03,2016
Minithumbup
By:
Aug 03,2016
1 people found
this helpful
Fine no problems Richard took time to communicate with me when delays at their end became apparent. Pleasant and amenable during all interactions...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Scott Hume
Aug 03, 2016
View all comments (1)
Thanks very much for your kinds words, we hope the property works out well for you, all the best, Scott....
Aug 03,2016
Minithumbdown
By:
Aug 03,2016
2 people found
this helpful
I have dealt with Infiniti for a number of years as a landlord and whilst I am happy with their procedure for finding tenants, I have found their customer service has deteriorated recently. I frequently have to wait days or weeks for a response to an email from any of the staff that I deal with. Even after complaining about this to Angie Wylie, matters have not improved. I now copy Angie in to all my emails but still have not received an apology or explanation for the poor service....
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Comment on agent fees
Acceptable.
Was this helpful? Yes
By: Scott Hume
Aug 03, 2016
View all comments (1)
Hi Carol, thanks for taking the time to share your experiences, of course I am disappointed that recently the response times are longer than you have become used to and for this I apologise sincerely. I can assure you that I will act on your comments today. Kind regards, Scott....
Areas covered
  • Glasgow, East Renfrewshire, North Lanarkshire
  • South Lanarkshire, Renfrewshire,
  • East Dunbartonshire, West Dunbartonshire,

DPS TDS LPS




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
71 2 103 11 3 0 3 0 9 2

Job vacancies

Please see a list of jobs available

Agent Fees

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Last updated at 4:47 PM 21/01/2016 by allAgents

Complaints Procedure

The Infiniti Properties complaints handling process is designed to provide customers with a simple, straightforward way of handling and hopefully resolving complaints as quickly and efficiently as possible.



Please follow this process:


1. In the first instance if you are dissatisfied for any reason we would ask that you raise your concerns with the person you are dealing with verbally

2. If your concern or complaint is not resolved to your full satisfaction we would ask you to email the full details of your complaint to the General Manager using the email complaints@infinitiproperties.com

3. The General Manager will respond within 24 hours acknowledging your complaint

4. We aim to resolve complaints within 72 hours, however if the circumstances are complex or require input from others we will advise you of this, in any case the General Manager will provide a full response within 7 days of receipt of your complaint

5. If you are not satisfied with the response or outcome provided by the General Manager you can write to the Director of the company at: Company Director, Infiniti Properties Management Ltd, 1016 Argyle Street, Glasgow G3 8LX (please mark your letter as strictly private & confidential)

6. The Director will acknowledge your letter within 24 hours and aim to resolve the matter within 72 hours, however please allow for a period of 7 days. You will be sent a final written statement detailing the company's position; including details of any compensation offer and guidance on referring the matter to The Property Ombudsman within 12 months for a review should you still be dissatisfied with the outcome.


Last updated at 4:47 PM 21/01/2016 by allAgents
Angie Wylie Angie Wylie
General Manager
20 reviews

About Angie Quite simply the glue that holds our great team together, Angie is Infiniti through & through, dedicated to the core but somehow manages to make time to run her own micro fashion business View full profile
Daryl Harper Daryl Harper
Letting Negotiator
44 reviews

About Daryl Asked to describe herself Daryl says she is fun, energetic & enthusiastic about the gym and.... food, how interesting! View full profile
Stephanie Williamson Stephanie Williamson
Accounts Assistant
7 reviews

About Stephanie Stephanie joined the team, bringing with her a wealth of accounts experience and during the day she is a self confessed geek, but at night she loves to sing View full profile
Ann Hume Ann Hume
Property Manager
41 reviews

About Ann Award winning (and deservedly so) Property Manager, utterly dedicated and relentless in her aim to please all tenants and landlords. Ann is a naturally beautiful person, always eager to help those in View full profile
Vi MacKay Vi MacKay
Property Manager
0 reviews

About Vi Vi is a real people person, loves to help and has a beautifully calming personality. She is a very conscientious property manager and loves meeting and talking with new tenants. She loves swimming and View full profile
Janice McConnell Janice McConnell
Property Manager
1 reviews

About Janice Possibly one of the most positive and friendly individuals to grace the Infiniti team, Janice is a great team player and loves to make people smile. Loves the sunshine and makes a killer cocktail View full profile
Anne McPartlin Anne McPartlin
Accounts Manager
3 reviews

About Anne Hailing from the hills of Dingwall, Anne brings with her a serious pedigree in Accountancy, in her spare time she loves a great novel and dreams of global travel View full profile
Scott Hume Scott Hume
Managing Director
22 reviews

About Scott A very hands on kind of guy, loves refurbishing older style properties and making the most of small spaces and has a real passion for interior design. Started the business way back in 1999 and has wit View full profile
Kelsie Hume Kelsie Hume
Administrative Assistant
1 reviews

About Kelsie Kelsie has a real passion for attention to details and love organising things, she has a passion for fashion and music View full profile
Neil Morrison Neil Morrison
Mortgage and Insurance Adviser
4 reviews

About Neil Smart, witty and a great mortgage & insurance adviser with over 10 years of expertise and thousands of happy clients. Friendly, approachable, and down to earth. View full profile
Jay  Spence Jay Spence
New Business Manager
34 reviews

About Jay Bringing with her an international pedigree, Jay certainly knows how to attract new business and nurture our existing clients, superb networker and somehow manages to take care of a family as well as View full profile
Iain MacLachlan Iain MacLachlan
6 reviews

About Iain No description set View full profile
Richard Glenton Richard Glenton
Estate Agent
4 reviews

About Richard No description set View full profile
Amy Martin Amy Martin
Maintenance Co-ordinator
17 reviews

About Amy No description set View full profile
Josh Campbell Josh Campbell
Maintenance Assistant
0 reviews

About Josh No description set View full profile


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