• Angie Wylie
    Angie Wylie
  • Daryl Harper
    Daryl Harper
  • Stephanie Williamson
    Stephanie Williamson
  • Ann Hume
    Ann Hume
  • Vi MacKay
    Vi MacKay
  • Janice McConnell
    Janice McConnell
  • Anne McPartlin
    Anne McPartlin
  • Scott Hume
    Scott Hume
  • Kelsie Hume
    Kelsie Hume
  • Neil Morrison
    Neil Morrison
  • Jay  Spence
    Jay Spence
  • Iain MacLachlan
    Iain MacLachlan
  • Richard Glenton
    Richard Glenton
  • Amy Martin
    Amy Martin
  • Josh Campbell
    Josh Campbell
Born, raised and deeply rooted in all that is the charismatic city of Glasgow. Infiniti Properties is not just a family run business, it's a business run like a family, and we make it our business to help our extended family (aka clients).

15 years and building year on year, we have close to a century's worth of combined experience across our dedicated team, who are geared towards providing exceptional service for a sensible value.

We cater for all types of landlords, from those accidenta
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Properties for sale
properties for rent (28)
Apr 24,2017
Minithumbup
Amy Martin
By:
Apr 24,2017
Featured Review
0 people found
this helpful
We just moved into our flat and had some issues with the plumbing and washing machine. Amy helped us from start to finish to make sure everything was organized for the repairs, and checked up on us once they were completed. Very impressed with how efficient and helpful she was....
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Was this helpful? Yes
Apr 20,2017
Minithumbup
Jay Spence
Stephanie Williamson
By:
Apr 20,2017
Featured Review
0 people found
this helpful
I am extremely happy with the service that I receive. It is a very professional and assertive company and I also find them very approachable and friendly....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 11,2017
Minithumbup
Richard Glenton
By:
Apr 11,2017
Featured Review
0 people found
this helpful
Throughout the buying process Richard was very helpful and quick to communicate between my self and the sellers which made the process a lot smoother as well as facilitating a couple of viewings....
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Apr 07,2017
Minithumbup
Daryl Harper
By:
Apr 07,2017
Featured Review
0 people found
this helpful
Daryl was very prompt with her replies whenever we had an issue and if she was unsure about anything she would always get back to us with the answer. I usually ask a lot of questions so it was nice to have someone patiently go through everything with me....
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 06,2017
Minithumbup
Daryl Harper
By:
Apr 06,2017
Featured Review
1 people found
this helpful
Could not of been a smother process in getting us into our new property! Daryl responded to me whenever I had any questions very quickly :) Very happy with the service and would recommend to anyone!...
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Comment on agent fees
n/a
Was this helpful? Yes
Apr 06,2017
Minithumbup
Daryl Harper
By:
Apr 06,2017
1 people found
this helpful
Have not been with the agency for long but so far happy with their service. Particular plus was that they made the initial contact with the council/utilities companies when I moved in which was helpful. Also helpfully accommodated me moving in earlier than planned on their end as I was subsequently away for business. Quick to respond too....
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Was this helpful? Yes
Apr 05,2017
Minithumbup
Daryl Harper
By:
Apr 05,2017
1 people found
this helpful
Daryl has been great through the entire process of us finding out new home. She has been contiously helpful and fully informative to help ensure that our experience was as smooth as possible from start to finish! Compared to other letting agents I've dealt with in other companies, the standard to which Daryl operates is of the absolute highest!...
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Was this helpful? Yes
Apr 05,2017
Minithumbup
Daryl Harper
Angie Wylie
By:
Apr 05,2017
1 people found
this helpful
Darryl was kind, courteous and patient during what was a very stressful time for me and was always on hand to answer any queries I had in a professional and friendly manner. I feel I should also give a special mention to Angie too. She was excellent at handling some of my maintenance issues at the beginning of my tenancy and definitely helped me feel more at ease!...
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Comment on agent fees
So far reasonable from what I've seen.
Was this helpful? Yes
Apr 04,2017
Minithumbup
Jay Spence
By:
Apr 04,2017
0 people found
this helpful
Jay was very happy to offer advice at all stages of the process of me finding properties to purchase, advising on their potential rental values, decor and furnishings where appropriate including purchasing and decor supply. Infiniti work well as a team with good support in the referencing, billing, maintenance. It's an all-round top service provider....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 29,2017
Minithumbup
Iain MacLachlan
By:
Mar 29,2017
0 people found
this helpful
Iain was extremely helpful from getting a viewing sorted to getting the lease signed, deposit paid and keys collected. Answered all questions we had promptly....
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Mar 27,2017
Minithumbup
Iain MacLachlan
By:
Mar 27,2017
0 people found
this helpful
I dealt with Iain for all my enquiries and he was very helpful with everything. He was pleasant when on the phone and also when met in person. He also sent a nice email to wish me luck in my new flat....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 24,2017
Minithumbup
Daryl Harper
By:
Mar 24,2017
1 people found
this helpful
Daryl provided me with an excellent end to end service and made the process smooth for me. I was stressed as I felt things were taking too long to get done but Daryl put me at ease the whole way through as well as going over and above to make sure my experience was amazing. She is a credit to infiniti....
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Mar 23,2017
Minithumbup
Iain MacLachlan
By:
Mar 23,2017
0 people found
this helpful
Very professional attitude and down to earth. Exceptional at answering questions in an easy to understand way. There wasn't any occasions where i didnt know where i stood in the process or was confused by anything....
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Comment on agent fees
Agents fees were not an issue
Was this helpful? Yes
Mar 22,2017
Minithumbup
Iain MacLachlan
By:
Mar 22,2017
2 people found
this helpful
Very professional and efficient. He answered exhaustively all my questions, and his explanations were clear. I would definitely recommend him....
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Was this helpful? Yes
Mar 13,2017
Minithumbup
Iain MacLachlan
Daryl Harper
By:
Mar 13,2017
1 people found
this helpful
Iain has dealt with everything from my property viewings through to successfully finding a flat and the subsequent tenancy process. He and Daryl have made the whole process very smooth, resolving issues with the application and promptly dealing with queries and problems. I have been with another Glasgow lettings agent for 2 years and they are looking progressively worse with every interaction! Thanks to Infiniti for reducing the stress during a difficult transition period in my life....
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Was this helpful? Yes
Mar 09,2017
Minithumbup
Jay Spence
Richard Glenton
By:
Mar 09,2017
0 people found
this helpful
Both Richard and Jay were very helpful. I was given all the relevant and required information and then left to make a decision with no pressure....
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Comment on agent fees
Fees are competitive and reduction to 8% within local postcodes offered make it more attractive
Was this helpful? Yes
Mar 09,2017
Minithumbup
Jay Spence
By:
Mar 09,2017
0 people found
this helpful
Infiniti have proven to be a great choice in managing the letting of my flat. I felt instantly that Jay and the team were genuine in their intentions to get the best price and the best tenants. The marketing was superb, from excellent professional photographs to a well-written description, which really made the flat stand out online. This attracted great potential tenants, and such was the clear experience of the viewings team that I was confident in handing the selection and vetting process ove...
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Comment on agent fees
Happy with the management fees, and also the tenant finding fees, which looked like a lot on paper, but was worth it once I'd seen how efficient the process was.
Was this helpful? Yes
Mar 09,2017
Minithumbup
Amy Martin
By:
Mar 09,2017
0 people found
this helpful
I had a kitchen tube blocking. I asked Amy to send someone asap, and the same day a plumber came and fixed it. Thank You again!!!...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 08,2017
Minithumbup
Jay Spence
By:
Mar 08,2017
0 people found
this helpful
Great service when renting my property. Quick to get the apartment advertised online and secured a tenant at a high price within the first week. Communication and help has also been very good...
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Comment on agent fees
Fees were reasonable and well worth it since we secured a tenant very quickly
Was this helpful? Yes
Mar 08,2017
Minithumbup
Jay Spence
By:
Mar 08,2017
0 people found
this helpful
Very helpful, and knowledgeable about letting property., wasn't sure about letting, but put my mind at ease, after initial meeting....
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Comment on agent fees
good.
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
1 people found
this helpful
The staff are really helpful and efficient and have managed my properties very well. I would always recommend them to friends and colleagues...
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Comment on agent fees
The fees are very competitive.
Was this helpful? Yes
Feb 17,2017
Minithumbup
Daryl Harper
By:
Feb 17,2017
2 people found
this helpful
Responds to all my emails quickly, very polite spoken and is very helpful and makes sure everything i need for my property is dealt with quick!...
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Was this helpful? Yes
Feb 17,2017
Minithumbup
Jay Spence
Daryl Harper
By:
Feb 17,2017
1 people found
this helpful
All in all a very friendly experience. Great enthusiasm and friendliness by Jay and very diplomatic approach with Daryl. I did feel at times I wasn't listened to but I'm delighted with the final outcome....
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Comment on agent fees
N/a
Was this helpful? Yes
Feb 16,2017
Minithumbup
Daryl Harper
By:
Feb 16,2017
2 people found
this helpful
Daryl had everything ready for us when we came in so we didn't have any hassle. She was able.to answer our questions and gave us all the info we needed....
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Was this helpful? Yes
Feb 14,2017
Minithumbup
Amy Martin
By:
Feb 14,2017
1 people found
this helpful
Rang Amy yesterday afternoon as there was a fire in flat below us yesterday morning early. I asked for cleaner to be sent out asap as every surface was smoke damaged and within the hour he arrived and done a fabulous job. The flat is like new again. Thanks very much , great service....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 14,2017
Minithumbup
Iain MacLachlan
Iain MacLachlan
By:
Feb 14,2017
0 people found
this helpful
Was such a speedy process from first viewing to signing of tenancy. Iain was great as he kept me completely up to date and informed throughout. Even after tenancy signed he has been helpful with any questions I had. Overall, my experience with Infiniti has been extremely positive....
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Comment on agent fees
Agents fees were fine.
Was this helpful? Yes
Feb 10,2017
Minithumbup
Daryl Harper
By:
Feb 10,2017
1 people found
this helpful
Daryl has been very helpful and efficient throughout the arrangements for rental of a flat. We have contacted her over a number of issues and always had a reply by return. Polite and pleasant and very organised - what more could we ask?...
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Comment on agent fees
fine
Was this helpful? Yes
Feb 10,2017
Minithumbup
Daryl Harper
Angie Wylie
By:
Feb 10,2017
1 people found
this helpful
Daryl and Angie were fantastic in sorting out what was a very complicated and stressful experience. I had been awaiting updates from Infiniti regarding the property and due to the previous tenant pushing the dates back I was very concerned that this wouldn't be sorted. Daryl and Angie managed to get this sorted for me and I couldn't be happier with the service they provided. Thank you very much, I look forward to being your customer for a long time....
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Comment on agent fees
I was satisfied with any fees that were incurred during the transition process of moving into the new property
Was this helpful? Yes
Feb 10,2017
Minithumbdown
Daryl Harper
By:
Feb 10,2017
0 people found
this helpful
Daryl has been very helpful and approachable at all times. She replies very quick with so much patience and gives clear information....
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Was this helpful? Yes
Jan 15,2017
Minithumbdown
By:
Jan 15,2017
4 people found
this helpful
Terrible from start to finish, nothing was done at the time it was promised, at one time I was entirely ignored and now I have been presented with additional charges....
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Was this helpful? Yes
Dec 30,2016
Minithumbup
Amy Martin
By:
Dec 30,2016
0 people found
this helpful
My washing machine started leaking everywhere on Christmas Eve, and though I was leaving the flat later that day to spend Christmas with family, I emailed Amy explaining the problem and asking for her assistance. As always, she was a star. When she got back into the office after the Christmas break she got right on the phone to the plumber, who contacted me later that day and arranged to come around. The washing machine/plumbing is now water tight once more. Amy is always a friendly, helpf...
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Was this helpful? Yes
Dec 22,2016
Minithumbup
Iain MacLachlan
By:
Dec 22,2016
0 people found
this helpful
Iain has been a fantastic agent to deal with. He has always been professional, polite and honest - in my past experiences with letting agents this is a rare find! Iain is consistent with swiftly returning phone calls and emails, and has immediately acted whenever we have had any flat concerns or problems. He has been a trusting and reliable agent, and thanks to him and the service that Infinity provides our renting experience is a pleasant one - also a rare find! I fully recommend Iain Maclac...
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Comment on agent fees
N/a - we are renting so unaware of the agent's fees.
Was this helpful? Yes
Dec 14,2016
Minithumbup
Amy Martin
By:
Dec 14,2016
0 people found
this helpful
The washing machine in my apartment broke down. I contacted Amy and she immediately arranged with landlords to replace it. I've had an issue with disconnecting the appliance and she not only contacted a repairs person but also kept in touch with me throughout the whole process. I am really thankful for everything she did. She is very professional and nothing seems to be too much of a trouble. I would definitely recommend her....
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Dec 08,2016
Minithumbup
Iain MacLachlan
By:
Dec 08,2016
0 people found
this helpful
Amazing service. Iain was so patient when it came to organising my documents and even extended the deadline by one day. The whole process was very fast and the FEES agent are VERY AFFORDABLE. All you pay is the holding fee and a deposit and/or an optional express fee. Will definitely use them again....
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Comment on agent fees
Very affordable. £200 for reservation fee Optional £80 (excluding vat) for a 24 hour turnover of the application. If your application is unsuccessful for any reason your £200 is returned
Was this helpful? Yes
Dec 08,2016
Minithumbup
Scott Hume
Anne McPartlin
By:
Dec 08,2016
1 people found
this helpful
As we live in London, we rely on Infiniti to deal with all aspects in connection with with our property in Glasgow. We have complete confidence in them....
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Comment on agent fees
As they do a good job they deserve a good fee.
Was this helpful? Yes
Dec 07,2016
Minithumbup
Ann Hume
By:
Dec 07,2016
0 people found
this helpful
Ann was simply helpful and great both during viewing and settling. She came at short notice and went far and beyond to help me sort out electricity....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 07,2016
Minithumbup
Ann Hume
Iain MacLachlan
By:
Dec 07,2016
0 people found
this helpful
Ann and Iain are professionals who deserve great recognition for the services they preform. They are attentive and able to deal with all manner of requests. Both have shown tendency to go above and beyond the call of duty in providing a first class service....
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Was this helpful? Yes
Dec 06,2016
Minithumbup
By:
Dec 06,2016
0 people found
this helpful
Got my property looking suitable for high end clients after it had become somewhat tired. Was able to put together impressive interior design package at short notice and on a limited budget...
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Comment on agent fees
Good lower than some of the larger outfits I have used
Was this helpful? Yes
Nov 18,2016
Minithumbdown
Amy Martin
By:
Nov 18,2016
0 people found
this helpful
My boliler was broken last week, Amy instantly replied me and sent the engineer for reparation. I am very satisfied for the reparation and appreciated for Amy's help....
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Was this helpful? Yes
Nov 09,2016
Minithumbup
Daryl Harper
Amy Martin
By:
Nov 09,2016
2 people found
this helpful
Firstly Daryl was fantastic to deal with and extremely helpful. No matter how silly a question I had she took the time to answer when setting up our lease. Amy has been so quick to respond and helpful to all problems we have had so far. She has arranged speedy replacement of flat items and has kept us informed of developments....
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Comment on agent fees
I was concerned over the fees as I was advised this was not of usual proceedings.
Was this helpful? Yes
Nov 07,2016
Minithumbup
Amy Martin
Daryl Harper
By:
Nov 07,2016
1 people found
this helpful
Amy has been very prompt and friendly with her responses to queries, she has kept me well informed whenever I have asked for anything and checked up with me to make sure I was happy with the result. Daryl has been excellent too, especially with keeping me updated with our application. She has always been quick to respond to queries and is very friendly and polite. Overall my experience with Infiniti has been excellent and their service has been very professional yet warm. I have spoken wit...
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Was this helpful? Yes
Nov 07,2016
Minithumbup
Amy Martin
By:
Nov 07,2016
0 people found
this helpful
Amy is a star! I need to be honest and admit that in the past correspondence with the agency about repairs/other matters wasn't always the greatest, but since I've started to deal with Amy this changed! She replys promptly to all my emails and cares to explain all situations! Absolutely fantastic!...
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Was this helpful? Yes
Oct 31,2016
Minithumbup
Amy Martin
By:
Oct 31,2016
0 people found
this helpful
Amy Martin has been an absolute star when it comes to our property management and even other issues. She has always been really prompt with her replies and issues are usually resolved within the week if it isn't something that requires multiple visits. She has taken the time during our contact to get to know us and we both feel really comfortable with asking about multiple issues. I would highly recommend Amy, she is our go to person when it comes to anything about our flat....
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Comment on agent fees
Good!
Was this helpful? Yes
Oct 20,2016
Minithumbup
Amy Martin
By:
Oct 20,2016
0 people found
this helpful
Fantastic service received from Amy and everybody at Infiniti! Reported a broken washing machine on the Monday and had a brand new one delivered by the Thursday! Fantastic service!...
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Was this helpful? Yes
Oct 15,2016
Minithumbup
Iain MacLachlan
By:
Oct 15,2016
2 people found
this helpful
My experience with the company has been really professional, due to having help from Iain who dealt with any inquiries I had. Iain is very approachable and well mannered and I believe he is a credit to the company. I feel that Iain's Customer care skills are 10/10 and the ownership he took on with helping me get organised and the property I wanted is exactly what a Letting organisation need. Over all, I'm really pleased with the way I have been looked after and helped throughout the process. I w...
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Was this helpful? Yes
Oct 10,2016
Minithumbup
Iain MacLachlan
By:
Oct 10,2016
2 people found
this helpful
I have found Iain very easy to deal with and most helpful. I would not hesitate to recommend Iain or indeed Infiniti properties to anyone...
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Comment on agent fees
First experience of agents but seems reasonable
Was this helpful? Yes
Oct 06,2016
Minithumbup
Jay Spence
Iain MacLachlan
By:
Oct 06,2016
1 people found
this helpful
Friendly and helpful staff. I haven't had any problems so far. They managed to find a suitable tenant for my property very quickly....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 30,2016
Minithumbup
Daryl Harper
By:
Sep 30,2016
2 people found
this helpful
Daryl was great at arranging my tenancy in Glasgow despite me being away from the city. She managed to maintain clear lines of communication which made the stressful process of moving flat much easier than it could have been. It's been a pleasure to work with her throughout the process of acquiring this tenancy and I have great confidence that going forward any issues will be resolved quickly and professionally....
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Was this helpful? Yes
Sep 29,2016
Minithumbup
Daryl Harper
By:
Sep 29,2016
2 people found
this helpful
Daryl has been very friendly, approachable and professional throughout her dealing with this and helping me to find/rent the property. A very pleasant woman, very helpful, with good follow-through as well (she doesn't just leave you stranded after getting your signatures.) Given that I had never rented a property through an agency before, she helped it all to go very easily....
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Was this helpful? Yes
Sep 28,2016
Minithumbup
Amy Martin
By:
Sep 28,2016
0 people found
this helpful
Amy has been fantastic and especially helpful in securing a new fridge for my flat. I cannot recommend her enough....
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Was this helpful? Yes
Sep 28,2016
Minithumbup
Amy Martin
By:
Sep 28,2016
0 people found
this helpful
Amy is absolutely brilliant !!! Fast quick and efficient. Any maintenance issues have been repaired within hours. Amy is always polite and professional....
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Was this helpful? Yes
Sep 16,2016
Minithumbup
Amy Martin
By:
Sep 16,2016
0 people found
this helpful
Amy was very helpful when we had an issue with our plumbing and ensures it got fixed fairly quickly, providing updates and chasing up the landlord. No complaints with the service whatsoever....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 16,2016
Minithumbup
Amy Martin
By:
Sep 16,2016
0 people found
this helpful
I would like to thank you Amy for the swift response to the issue with the oven. The workman came out at an ideal time and I generally was satisfied with how things were dealt with....
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Was this helpful? Yes
Sep 16,2016
Minithumbup
Amy Martin
By:
Sep 16,2016
0 people found
this helpful
Amy has been great help. She's very responsive and takes action on the issues I have asap. She also updates me on what is happening so that I have a peace of mind when there is something wrong that might need time to get it fixed. She's lovely and very polite! Great addition to the agency!...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 15,2016
Minithumbup
Amy Martin
By:
Sep 15,2016
0 people found
this helpful
Amy has always been really efficient whenever there has been a slight maintenance issue with our flat. Replies very quickly and the maintenance guys were over the very next day on both occasions. Highly recommended....
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Was this helpful? Yes
Sep 13,2016
Minithumbup
Richard Glenton
By:
Sep 13,2016
0 people found
this helpful
Richard organized the sale of my property which was at the time being let by Infiniti. We live in England so it could have been challenging to sell remotely but Richard took care of everything and liaised with letting staff, tenant and myself to make things go smoothly, we sold to the first viewer! Small things were also appreciated like collecting mail and sending it down to me while the property was empty...
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Comment on agent fees
happy with fees and they took consideration of my being a client of theirs for a number of years on the letting side of the business
Was this helpful? Yes
Sep 12,2016
Minithumbup
Amy Martin
By:
Sep 12,2016
0 people found
this helpful
I cant thank Amy enough for all her help, she had my issues dealt with within 24 hours and kept me updated at all times, even checking when she returned from holiday that all my jobs were completed. Lovely girl and great at her job....
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Was this helpful? Yes
Sep 02,2016
Minithumbup
Amy Martin
By:
Sep 02,2016
0 people found
this helpful
Amy has been such a wonderful person to deal with, if any problems occur, i get intouch with her and shes on the case faster than a flash and gives feedback in less than 24 hours! Definately makes everything feel more at ease when dealing with any issues....
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Was this helpful? Yes
Aug 31,2016
Minithumbup
Amy Martin
By:
Aug 31,2016
0 people found
this helpful
Had a problem in our flat and contacted Amy who promptly reported it to the landlord. She then organised with ourselves and the landlord for a plumber to come fix the problem and followed up to check the issue was resolved....
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Was this helpful? Yes
Aug 31,2016
Minithumbup
Amy Martin
By:
Aug 31,2016
0 people found
this helpful
Had a problem with our boiler, Amy arranged for gas engineer to be round, he had the heating back on within 2 hours, he came back 2 days later to replace a part, very satisfied indeed. Thanks Graeme & Jen...
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Aug 28,2016
Minithumbup
Amy Martin
By:
Aug 28,2016
0 people found
this helpful
Amy has been a great assistance in communicating with the landlord about the flooring in the property that we have rented. She acted as soon as we emailed and we had received a reply within 24 hours. We were delighted with the service ! Thanks Amy :)...
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Was this helpful? Yes
Aug 26,2016
Minithumbup
Jay Spence
By:
Aug 26,2016
1 people found
this helpful
Jay is very amicable and knowledgeable when it came to knowing what to do with my rental property. She also offered helpful advice on my other property, which I was unsure what to do with - sell or rent....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Scott Hume
Aug 26, 2016
View all comments (1)
Thanks very much for your kind words about Jay, she really puts in a lot of effort to help landlords get the most from their properties. ...
Aug 24,2016
Minithumbup
Daryl Harper
Ann Hume
By:
Aug 24,2016
1 people found
this helpful
I have dealt with both Daryl and Ann from Infiniti Properties with renting my first apartment. I have to say both ladies were most helpful, very quick to respond to queries, always very polite and have gone out of their way to facilitate me when moving from another country to Glasgow. I would definitely recommend this agent....
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Aug 24,2016
Minithumbdown
By:
Aug 24,2016
9 people found
this helpful
Unpleasant, stressful and really awful experience with this company. I have to agree with Carol the last review from a Landlord, the communication from Infiniti is the worst I have ever experienced from any company in any industry. I am a first time landlord and after signing up with Infiniti, almost immediately my issues started with communication. Nobody got in touch to keep me updated with what was happening with viewings, works, interest etc. I had to chase everything and e mails were either...
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Was this helpful? Yes
Aug 21,2016
Minithumbup
Scott Hume
Richard Glenton
By:
Aug 21,2016
1 people found
this helpful
Scott and Richard have just managed the sale of my property in Newton Mearns and took care of all aspects of the sale including any works to be carried out at the property which was amazing as I don't live in Glasgow. I would recommend them with full confidence...
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By: Scott Hume
Aug 22, 2016
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Thanks Leonie, a pleasure as always to work with you and delighted you are happy with the service. ...
Aug 11,2016
Minithumbup
Daryl Harper
Angie Wylie
By:
Aug 11,2016
2 people found
this helpful
I have always found the staff at Infiniti very helpfull and friendly. Nothing is a problem. You can call any time and thete is always someone to help Andrea Jackson...
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Comment on agent fees
Good
Was this helpful? Yes
By: Scott Hume
Aug 11, 2016
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Thanks Andrea, your positive comments are greatly appreciated. Best, Scott ...
Aug 05,2016
Minithumbup
Ann Hume
By:
Aug 05,2016
1 people found
this helpful
We have only recently moved into our house that we rent through Infiniti. We have used the out of hours service to get our boiler repaired. Ann was extremely helpful, she took us through potential fixes on the phone and the repair man had it fixed by 9am the next morning. Couldn't fault the service at all. Really appreciated it and was delighted at the high standard!...
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By: Scott Hume
Aug 05, 2016
View all comments (1)
Hi Rosie, thanks for your kind words, glad to hear your issue got resolved quickly. Best, Scott ...
Aug 04,2016
Minithumbup
Daryl Harper
By:
Aug 04,2016
1 people found
this helpful
This is our first time renting through an agency and Daryl has been brilliant at answering my endless questions! Always a fast and helpful answer to emails and phone calls, can't recommend highly enough....
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Comment on agent fees
β€š£180 very reasonable for the service provided
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By: Scott Hume
Aug 04, 2016
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Thanks for your lovely comments David, we hope you enjoy your new home, best, Scott ...
Aug 03,2016
Minithumbup
Richard Glenton
By:
Aug 03,2016
1 people found
this helpful
Fine no problems Richard took time to communicate with me when delays at their end became apparent. Pleasant and amenable during all interactions...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Scott Hume
Aug 03, 2016
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Thanks very much for your kinds words, we hope the property works out well for you, all the best, Scott ...
Aug 03,2016
Minithumbdown
Angie Wylie
By:
Aug 03,2016
3 people found
this helpful
I have dealt with Infiniti for a number of years as a landlord and whilst I am happy with their procedure for finding tenants, I have found their customer service has deteriorated recently. I frequently have to wait days or weeks for a response to an email from any of the staff that I deal with. Even after complaining about this to Angie Wylie, matters have not improved. I now copy Angie in to all my emails but still have not received an apology or explanation for the poor service....
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Comment on agent fees
Acceptable.
Was this helpful? Yes
By: Scott Hume
Aug 03, 2016
View all comments (1)
Hi Carol, thanks for taking the time to share your experiences, of course I am disappointed that recently the response times are longer than you have become used to and for this I apologise sincerely. I can assure you that I will act on your comments today. Kind regards, Scott ...
Jul 31,2016
Minithumbup
Ann Hume
By:
Jul 31,2016
1 people found
this helpful
Very patient, quick to answer and come over when having any issues and helping solve them. Calls to make sure if service is done and a really nice person....
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By: Scott Hume
Aug 01, 2016
View all comments (1)
Thanks Erica, your lovely comments are greatly appreciated. Ann works tirelessly to keep our customers happy and it's nice when she is recognised for her efforts. Best, Scott ...
Jul 12,2016
Minithumbup
Ann Hume
By:
Jul 12,2016
1 people found
this helpful
Reliable agency, with well presented flats and accommodation at a reasonable price suitable for everyone. I have been a loyal individual to this brand, as having tried other ones in the past, I have come to the conclusion, that they do not offer the same quality as infinity. Particularly Ann Hume, consistently goes out of her way to provide excellent customer service and is available to minimise any issue that may occur. I would definitely recommend this company to other individuals....
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Comment on agent fees
Good
Was this helpful? Yes
By: Scott Hume
Jul 12, 2016
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Thanks Er Nenito, it's lovely to have you back and thanks very much for sharing your experiences with others, we really do appreciate it. Best, Scott ...
Jul 05,2016
Minithumbup
Daryl Harper
Stephanie Williamson
By:
Jul 05,2016
1 people found
this helpful
Both agents responded quickly and addressed my issue accordingly. I am quite satisfied with the result and my new room. As someone who works in customer service myself, I would hereby like to commend both Daryl and Stephanie for a job well done....
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Comment on agent fees
Good
Was this helpful? Yes
By: Scott Hume
Jul 05, 2016
View all comments (1)
Hi Paul, thanks very much for your lovely comments, we really appreciate it when our team are recognised for their efforts, best, Scott ...
Jul 01,2016
Minithumbup
Daryl Harper
By:
Jul 01,2016
1 people found
this helpful
Our experience with Infinity properties have been great. Daryl Harper have been helping us every step of the way and is available whenever we have needed her. My fiancé and I do not have a lot of experience with letting apartments in the UK since we are from Sweden and it is our first property to move in to. Daryl has been very patient with us answering all our questions and explaining the whole letting procedure. She even offered to print our bus tickets when we had no idea where else to...
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Comment on agent fees
We do not have any experience with other agencies fees as this is out first property. However we were able to efficiently have our references reviewed and approved in a short time. The fees connected to this service we believe were reasonable.
Was this helpful? Yes
By: Scott Hume
Jul 04, 2016
View all comments (1)
Hi Emelie & Victor, thank you very much for your kind words, particularly about Daryl, she really does work hard to please our clients. Thanks again, Scott ...
Jun 30,2016
Minithumbup
Daryl Harper
By:
Jun 30,2016
2 people found
this helpful
Very helpful and friendly, responded promptly to any queries I had, and offered to answer any questions I had on the day I signed my lease. Would recommend. Smiley face....
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Was this helpful? Yes
By: Scott Hume
Jun 30, 2016
View all comments (1)
Thanks Michael, Daryl works really hard to make things seem as easy and smooth as possible, best, Scott ...
Jun 21,2016
Minithumbup
Ann Hume
By:
Jun 21,2016
1 people found
this helpful
it was our first property rented in Glasgow they were very friendly, helpful and willing to help. Particularly Ann she has been very supportive has helped us anytime. She is very soft spoken helpful and would go out of the way to assist us. I do understand we are leaving this area but big thank you to all and particularly Ann you will be missed by all of us....
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Comment on agent fees
Good
Was this helpful? Yes
By: Scott Hume
Jun 27, 2016
View all comments (1)
Thanks Anup & Zanna, your kind words are greatly appreciated and I know Ann will be sorry to see you leave. Best wishes, Scott ...
Jun 14,2016
Minithumbup
Richard Glenton
Scott Hume
By:
Jun 14,2016
2 people found
this helpful
Richard managed the sale of my flat seamlessly. He was very professional and went above and beyond what I would expect of an estate agent, even organising the cleaning of the flat before the purchasers moved in. There was very little input required from me which in my opinion is the sign of a great estate agent!...
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Comment on agent fees
The agents fees were extremely competitive and better value than any other estate agents I compared them to.
Was this helpful? Yes
By: Scott HUme
Jun 27, 2016
View all comments (1)
Thanks very much for your kind words, we are delighted that you are happy with the sale process, best, Scott ...
Jun 10,2016
Minithumbup
Jay Spence
Scott Hume
By:
Jun 10,2016
1 people found
this helpful
Fantastic service from the very first consultation. They were exceptionally efficient in finding the perfectly placed and priced property to meet our needs. Followed by an amazingly quick fitting and was rented within a week of being put up to let. Thank you for a very professional service...
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Comment on agent fees
good
Was this helpful? Yes
By: Scott
Jun 10, 2016
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Thanks Em, you guys were a pleasure to work for, you just let us get on with it and we're delighted that you're pleased. Best Scott ...
May 09,2016
Minithumbup
Ann Hume
By:
May 09,2016
3 people found
this helpful
When I first moved into my new apartment, I found that I couldn't start the boiler and I had trouble understanding the gas meter as the systems were different from the ones in the country I'm from, Italy. It was 11 pm and I had to call the out of hours number provided by the agency. Ann Hume was very nice and supportive and helped me understand how the system works and she even came over and called an engineer to understand how to start the boiler. Great service! Thank you again!...
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Was this helpful? Yes
By: Scott
May 09, 2016
View all comments (1)
Thanks Ahmed, Ann will be delighted to see your comments. All the best, Scott ...
Mar 29,2016
Minithumbup
Daryl Harper
By:
Mar 29,2016
2 people found
this helpful
Brilliant estate agent, Daryl is always there to help and replies to emails quickly. The process was smooth, quick and moved into my property within days....
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Comment on agent fees
Good
Was this helpful? Yes
By: Scott Hume
Mar 29, 2016
View all comments (1)
Thanks Ryan, your positive comments are greatly appreciated. Daryl works really hard, as does the rest of the team to make moving house as easy as possible so it's brilliant to hear it all went smoothly, best, Scott ...
Mar 21,2016
Minithumbup
Daryl Harper
By:
Mar 21,2016
2 people found
this helpful
Considering the tight time constraint, Daryl was able to get everything sorted for me to move in on time. She had been extremely helpful....
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By: Scott Hume
Mar 21, 2016
View all comments (1)
Thanks Amadeus, your comments are very much appreciated and we hope you have a great stay. Best, Scott ...
Mar 16,2016
Minithumbdown
By:
Mar 16,2016
2 people found
this helpful
Extremely unprofessional service provided by the agent. Everything seems perfect until you have to move out of the flat and they start charging you for ridiculous things for 300 pounds. The worst experience with an agency I have ever had! Do not reply to emails when you need assistance and ignore phone calls simply because they know it will not be a pleasant call....
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By: Scott Hume
Mar 16, 2016
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I don't like to discuss matters like this publicly, however in this case I feel I must. This tenant left before the initial 6 months, we secured a tenant quickly and refunded her £409 of overpaid rent. The Check In and Check Out reports were carried out by an independent inventory clerk, they were photographic and very detailed and clearly showed a blood stained mattress and that cleaning was required, all to the tune of £290. The tenant was advised that the deposit is with Safe Deposits a ...
Mar 03,2016
Minithumbup
Iain MacLachlan
By:
Mar 03,2016
2 people found
this helpful
Iain was fantastic. He was extremely polite from my very first contact with him, answered all queries promptly and was generally excellent throughout the process. I would have no reservation in recommending friends and colleagues to use Iain should they require property in the area....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Scott Hume
Mar 03, 2016
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Thanks very much for your kind words Guy, Iain will be delighted to hear them too. We hope you have a great stay in your new home. Best wishes, Scott ...
Mar 02,2016
Minithumbup
Ann Hume
By:
Mar 02,2016
2 people found
this helpful
Ann went the extra mile when our tenants experienced loss of heating on a Friday night, mid-winter. She brought temporary heaters to our tenants on the weekend to get them by and communicated well with me as landlord to arrange an urgent repair. Just what we needed from a management agent when we are 100 miles away from our property. Thanks again, Ann, you're a star!...
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By: Scott Hume
Mar 02, 2016
View all comments (1)
Thanks very much for your kind words Gitte, Ann in particular will be delighted to hear them. Many thanks again, best, Scott ...
Feb 29,2016
Minithumbup
Ann Hume
By:
Feb 29,2016
2 people found
this helpful
Ann has gone out of her way to make our relocation to Glasgow as smooth as possible. I would highly recommend infinity as they are by far the most flexible when arranging viewings....
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By: Scott Hume
Feb 29, 2016
View all comments (1)
Hi Claire, thanks very much for your kind words, we really do appreciate it and I know Ann will be particularly delighted with your comments, all the best, Scott ...
Feb 18,2016
Minithumbup
Daryl Harper
By:
Feb 18,2016
2 people found
this helpful
Daryl has been amazing,so helpful and always there to answer any questions I have asked .she is so friendly and easy to talk to which is half the battle as moving is stressful. Couldn't have done it with out her step by step she's been their. Kind regards...
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Comment on agent fees
.
Was this helpful? Yes
By: Scott Hume
Feb 18, 2016
View all comments (1)
Hi Kaitlin, thanks for your lovely comments. Daryl works really hard to make the home moving process as easy as possible and it's great to hear her being recognised for this. We hope you have a lovely stay, best, Scott ...
Jan 28,2016
Minithumbup
By:
Jan 28,2016
2 people found
this helpful
I found my property via Gumtree but when I called about it, I got through to Infiniti Properties. I spoke with a representative called Amy who arranged for me to view the flat with the current tenant, at the time, the following night. I liked the flat so much that I went straight into the offices (previously in High Street, Glasgow) and snapped the property up the following day. We arranged all of the paperwork and moving in date but as I was so excited about moving into my new flat I arrange...
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Comment on agent fees
I found the Agent's fees to be very resonable.
Was this helpful? Yes
Jan 19,2016
Minithumbdown
Daryl Harper
Iain MacLachlan
By:
Jan 19,2016
3 people found
this helpful
Fantastic communication, very clear process, both staff members were absolutely fantastic. I was made to feel relaxed and welcome doing all calls, emails, and when dealing with Daryl and Iain in person also. Both agents are a credit to Infiniti, and to the industry. If there's a way to do property rental, it's this way....
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What agent could do to change your mind?
The fees were reasonable and well communicated, so I knew exactly how much I needed to pay, and what my options were!
Attached Files
Comment on agent fees
The fees were reasonable and well communicated, so I knew exactly how much I needed to pay, and what my options were!
Was this helpful? Yes
By: Scott Hume
Jan 20, 2016
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Hi Kristawss, thanks very much for your kind words. Daryl and Iain work really hard to make sure the process of moving house is made as stress free as possible and it's lovely to see them being recognised for all their efforts. Best, Scott ...
Jan 08,2016
Minithumbup
Angie Wylie
Jay Spence
By:
Jan 08,2016
3 people found
this helpful
We bought our flat in September and Jay did a great job of helping arrange work needed to the flat and finding us tenants quickly. Unfortunately, soon after the tenants moved in a leak in the flat above ours caused considerable damage to our flat and to those either side of it. We were about to go off on annual holiday, and this could have been a nightmare for us, but fortunately Infiniti have Angie! She has done a great job liaising with the tenants, with tradesmen, with the factors, and with t...
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Comment on agent fees
There will be other properties where things are easier for Infiniti, but for the work they have done for us Infiniti have proved to be excellent value
Was this helpful? Yes
Nov 05,2015
Minithumbup
By:
Nov 05,2015
2 people found
this helpful
Cheryl was amazing to deal with, always happy to help with any queries no matter what it was. She was really friendly and when I unfortunately didn't manage to get a house she helped out a lot when I found a property that I really wanted to go for. I cannot fault her and definitely recommend Infitie for their customer service skills...
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By: Scott Hume
Nov 05, 2015
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Thanks very much Alexandra, your kind words are greatly appreciated. All the very best, Scott ...
Oct 29,2015
Minithumbup
Angie Wylie
Anne McPartlin
By:
Oct 29,2015
1 people found
this helpful
Infiniti are friendly, easy to deal with and quite "hands off". They respond promptly to questions and problems, and always have a warm attitude. Angie and Anne are consummate professionals and we've had a great experience with them....
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By: Scott Hume
Oct 29, 2015
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Hi Chris, thanks very much for taking the time to share your positive experience with us. Anne & Angie work exceptionally hard so it's great you have picked them out. All the best, Scott ...
Oct 22,2015
Minithumbup
Ann Hume
By:
Oct 22,2015
1 people found
this helpful
Well I'm going to be honest by far the best letting agents I have EVER dealt with and the 2 diamonds are ANN and CHERYL I'm not sure who owns this business but my advice would be " NEVER LET THEM GO " they were fantastic I cant really complain about anyone there but these 2 really stood out always there to help, answer any questions, great for any out of ours issues, and day to day stuff and from the move in ( when my fiance was pregnant ) through our tenancy to our moving out yesterda...
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By: Scott Hume
Oct 22, 2015
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Hi Khal, what can I say, what a wonderful review, thank you so much. My team work super hard and this often goes unnoticed, so to hear of your experience is thoroughly positive. Cheryl & Ann both work extremely hard to make the lives of our tenants and landlords easier so thanks for picking them out, they will be be delighted when they read your review. Thanks again Khal, we wish you and the family all the very best. Scott ...
Oct 05,2015
Minithumbup
Daryl Harper
By:
Oct 05,2015
4 people found
this helpful
From first making contact with Infinity in Glasgow, I was put in contact with Daryl who from word go was helpful, professional and extremely pleasant and easy to deal with. Having arranged the viewing and then deciding to take the property everything happened as Daryl said (the only hiccups being landlord driven) which seemed to frustrate Daryl more then I. I must admit to being more than impressed with the way I was dealt with from start to finish, kept informed and called when I was told II wo...
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By: Scott Hume
Oct 05, 2015
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Thanks Gerry, your positive comments are greatly appreciated. Daryl works her socks off to make moving in as easy as possible so it's lovely to hear her being praised for her efforts. All the best, Scott ...
Sep 24,2015
Minithumbup
Jay Spence
Neil Morrison
By:
Sep 24,2015
1 people found
this helpful
I engaged with Infiniti in the worst of circumstances - when my previous agent jumped ship with rent, and had allowed my property to be trashed. Jay was absolutely brilliant. She is extremely customer-focussed, helpful, and empathetic, whilst being highly effective with suppliers. And she is responsive well outside most other agents' office hours. Neil also helped with a mortgage valuation, and was honest enough to tell me that I already have a good deal. If you're a landlord looking for so...
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By: Scott Hume
Sep 24, 2015
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Hi Akatthebarn, thank so much for your lovely comments, it's always great to hear our clients feedback. Thanks again and have a wonderful day, best, Scott ...
Sep 21,2015
Minithumbup
Angie Wylie
By:
Sep 21,2015
1 people found
this helpful
My partner and I have been renting a flat via Infinity Properties for almost two years - the staff member we mainly deal with is Angie Wylie. Angie has been fantastic with prompt response to any queries, solving the very few issues we have had and generally making the experience of renting our flat as pleasant as possible. I would highly recommend her to anyone and like to thank her for all her help she has given my partner and I....
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By: Scott Hume
Sep 21, 2015
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Hi Maria, thanks very much indeed, Angie will be thrilled with your comments, have a great day, best, Scott ...
Sep 12,2015
Minithumbup
Ann Hume
By:
Sep 12,2015
1 people found
this helpful
Anne came to do the quarterly inspection of are flat, I highlighted a few issues, the oven grill did not work and the curtains in bedroom were broken. Within a day r 2 we had contact of a guy looking to install a new oven & not long after that Ann came round when it suited me & put up a new pole. Good quick service!...
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By: Scott Hume
Sep 14, 2015
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Hi Aidan, thanks very much for your kind words, it's great to hear this sort of feedback, it shows our systems are working well and keeping our clients happy. All the best, Scott ...
Sep 09,2015
Minithumbup
By:
Sep 09,2015
1 people found
this helpful
Cheryl was very helpful during my moving in stage and afterwards. Very friendly and down to earth but still very professional whether communication was on the phone or in email. It's good to know that if I send an email, I always receive a quick response. I have one negative and that is the slow response from the maintenance team with some requests for repairs....
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Comment on agent fees
Admin fee of β€š£180 on top of deposit and first month's rent
Was this helpful? Yes
By: Scott Hume
Sep 09, 2015
View all comments (1)
Thanks Jamie, great to hear you had a positive experience and some really nice comments about Cheryl in particular, she works really hard to make things easy for new tenants so it's lovely to hear her praised for this. All the best, Scott ...
Sep 01,2015
Minithumbup
Angie Wylie
By:
Sep 01,2015
3 people found
this helpful
It gives me great pleasure to write this review as Cheryl and Angie have been such a huge help in finding me and my partner a flat. When things got tough they didn't back down but stood up and fought to help us get exactly what we needed/wanted. Angie helped us through some technical difficulties but still got us in on our preferred move in date. Cheryl has been a constant help. She always replies to my emails within the day with all of the information I need and a lovely chat to go with it! Che...
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By: Scott Hume
Sep 01, 2015
View all comments (1)
Hi Rebecca, thanks very much for your kinds words, Cheryl & Angie will be delighted to hear how happy you are. Good luck in your new home, best, Scott ...
Aug 26,2015
Minithumbup
Angie Wylie
By:
Aug 26,2015
4 people found
this helpful
I have been dealing with Infinity for approximately 18 months. During my tenancy they have been extremely prompt & courteous in any communications I have had with them. Of the few issues I have faced with this property, Infinity has been extremely helpful & keen to resolve, in particularly, Angie Wylie. I would recommend them highly to any tenant & any landlord, as I would assume they would maintain this standard of professionalism across the board....
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By: Scott Hume
Aug 26, 2015
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Hi Thomas, thanks very much for highlighting your experience with others, it's really positive to hear our clients feedback and I know how hard Angie works so it's really nice to have you pick her our for a special mention. All the best, Scott ...
Aug 24,2015
Minithumbup
Jay Spence
Daryl Harper
By:
Aug 24,2015
4 people found
this helpful
Early days but no problems at all so far, friendly, efficient service, rate paid on time. Staff quick to respond to any questions and rates are reasonable. Would recommend based on my experience so far....
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By: Scott Hume
Aug 26, 2015
View all comments (1)
HI JD, thanks very much for your positive feedback, I know we've just started managing your property and it's early days so hopefully you'll still be feeling the same way in a few years time, all the very best, Scott ...
Aug 24,2015
Minithumbup
Jay Spence
By:
Aug 24,2015
3 people found
this helpful
We bought a flat in Glasgow City Centre which needed refurbishment before letting. We called Infiniti part way through the refurbishment and Jay came to see it almost immediately. At the stage we were at the flat wasn't ready for letting and still needed a bit of finishing. Jay was very honest about some of the shortcomings and gave us great advice on what would be best to ensure easier letting and the best rental income. Based on Jay's comments we made some further improvements and tried to tak...
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Comment on agent fees
Fees are 8% because we are in the Centre of Glasgow. That is cheaper than most other agents.
Was this helpful? Yes
By: Scott Hume
Aug 26, 2015
View all comments (1)
HI John, thanks so much for your lovely comments, it's a real pleasure to hear such feedback from our clients and we look forward to serving you for many years to come, all the best, Scott ...
Aug 22,2015
Minithumbup
Jay Spence
By:
Aug 22,2015
2 people found
this helpful
Jay and the rest of the team at Infiniti provided an excellent service when we decided to rent out our flat in Glasgow. They organised all the necessary safety checks and helped us get the flat ready for the rental market, even sourcing some new items of furniture for us. In addition, the flat rented out within a week of going on the market. We were very pleased with the help and advice that they provided and Jay, our main contact, was incredibly friendly and professional. I would definitely re...
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Was this helpful? Yes
By: Scott Hume
Aug 22, 2015
View all comments (1)
Hi Catriona, thanks so much for your lovely comments, we always try our very best to make things as smooth as possible and it's great to hear the team being praised when it does so thanks again and have a great weekend, best, Scott ...
Aug 21,2015
Minithumbup
Scott Hume
By:
Aug 21,2015
1 people found
this helpful
Infiniti are currently managing my property following a particularly negative experience from another local agent. Scott personally assisted with the seamless transfer from the previous agent to his own company in a professional and efficient manner. My tenant also was delighted with the way she has been treated in comparison to the previous company. Communication from Infiniti is clear, concise and regular with staff quick to respond by email, text or phone. I have no hesitation in recomm...
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Was this helpful? Yes
By: Scott Hume
Aug 21, 2015
View all comments (1)
Hi Allan, thanks very much for your lovely review, it really is great to hear our clients feedback, and I remember how much grief you had in the past so hopefully we've helped restore some faith in the rental market for you. And finally, thanks for passing our details on to your landlord contact, this is a huge source of new business and how our business has been built over the years. Have a wonderful day. Best, Scott ...
Aug 21,2015
Minithumbup
Janice McConnell
Daryl Harper
By:
Aug 21,2015
3 people found
this helpful
Janice was fab, very friendly and made my viewing feel so informal! A lot of estate agents can be very...
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Was this helpful? Yes
By: Scott Hume
Aug 21, 2015
View all comments (1)
Thanks Natalie, Janice is such a happy bubbly person she gets on with everyone so it's lovely to hear your positive comments, although it looks like your review has been cut short? In any case, thanks very much, we really do appreciate it. All the best, Scott ...
Aug 21,2015
Minithumbup
By:
Aug 21,2015
1 people found
this helpful
Infiniti have managed this property on behalf of my husband and I for around 8 years, as relative novices their M.D. Scott initially sourced the property and negotiated a price (under market value), then took care of refurbishment works on our behalf. During our 8 years of ownership we have had 2 good long term tenants with the 3rd having recently taken up residence with minimal void and costs between the last tenancy and this, as a landlord this is of course the ideal scenario! I haven't ...
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Comment on agent fees
Good value and worth it for the peace of mind.
Was this helpful? Yes
By: Scott Hume
Aug 21, 2015
View all comments (1)
Hi Nicola, thanks so much for this, I can't actually believe it's been 8 years, how time flies. We really appreciate your business and lovely comments, I know all the team will see this and be thrilled too. All the best, Scott ...
Aug 21,2015
Minithumbup
Jay Spence
Daryl Harper
By:
Aug 21,2015
2 people found
this helpful
Having privately let my flat previously I was unsure if using an agency would be a waste of money. However from the start Infiniti made the process very easy and saved me a lot of headache at a busy time in my life. So far everything has gone very well and I'm happy to spend the small amount each month for peace of mind....
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By: Scott Hume
Aug 21, 2015
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Thanks Seonaid, delighted to hear you are happy with the service, long may it continue. Have a lovely weekend, best, Scott ...
Aug 17,2015
Minithumbup
Scott Hume
Ann Hume
By:
Aug 17,2015
1 people found
this helpful
My 5 properties have been managed by Infiniti Properties for more than 10 years now. All staff members go above and beyond to provide a fantastic service. Scott and Ann particularly have gone far beyond the usual responsibilities of a property management company for me over the years. I moved to the South of England 7 years ago which means I am far removed from my investment properties. Scott and Ann and the rest of the team have helped me enormously in dealing with urgent issues as and when th...
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Comment on agent fees
The fees are fair and in line with the industry standard
Was this helpful? Yes
By: Scott Hume
Aug 17, 2015
View all comments (1)
Thanks so much for your kind words Annelies, it means a lot when our clients are happy with our service, especially when you are not here to see things for yourself. Best, Scott ...
Aug 07,2015
Minithumbup
Jay Spence
Ann Hume
By:
Aug 07,2015
1 people found
this helpful
Infinity have managed my property for the past 8 years.and the whole experience has been excellent.I have not had a single month where the flat has not been tenanted,I have not had a single month where the rent has not been paid by the tenant and payment to me from Infinity has always been on time.I have now just sold the property and again Jay at Infinity went out of her way to be helpful in arranging access for the numerous prospective buyers.I doubt if there are better letting agents in the ...
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Comment on agent fees
Fees were fine
Was this helpful? Yes
By: Scott Hume
Aug 07, 2015
View all comments (1)
Hi John, what can I say, thanks so much for your custom over the last 8 years, I can't believe where the time has gone and it has been great serving you. We hope you can relax and play more golf now, warmest regards from the whole team, Scott ...
Aug 02,2015
Minithumbup
Daryl Harper
Angie Wylie
By:
Aug 02,2015
3 people found
this helpful
As students moving into their first independant flat, we couldn't have chose a better start. Infiniti properties from the viewing have been so approachable with answering our questions and reassuring us. I emailed Daryl multiple times before moving into the flat with many questions and she always replied quickly the next day with full detailed answers to reassure me. It was like a constant support system. She recongnised that we were younger and more apprehensive about moving into the flat than ...
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By: Scott Hume
Aug 03, 2015
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Hi Stephanie, thanks very much for your detailed description of your positive experience with us and in particular highlighting the work of Daryl & Angie, both ladies really do work extremely hard to ensure our clients needs are met and any fears or apprehension they may have are allayed. Thanks again, we wish you a wonderful stay in Glasgow. Best, Scott ...
Jul 28,2015
Minithumbup
Jay Spence
Angie Wylie
By:
Jul 28,2015
1 people found
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First class service from everyone at the Company. They arranged to bring my property up to spec and placed a tenant achieving a good rent for the property. No hesitation in using them again...
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By: Scott Hume
Jul 28, 2015
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Hi Tom, thanks very much for your positive comments, it's great motivation for us to hear the feedback from our clients. All the best, Scott ...
Jul 27,2015
Minithumbup
Ann Hume
Scott Hume
By:
Jul 27,2015
1 people found
this helpful
Hi Anne just a wee note to say thanks for the great service that yous provide. That's over 10 years we've been with yous and yous have always had someone in the property. And you ve done it again thank you. And I wouldint have any hesitation in recommending your service. Infact I have done so on a number of occasions. A good business . Landlord N.martin...
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By: Scott Hume
Jul 27, 2015
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Hi Natalie, thanks very much, my mother will be delighted as am I. 10 years indeed, here's to the next 10. All the best, Scott ...
Jul 26,2015
Minithumbup
Daryl Harper
By:
Jul 26,2015
3 people found
this helpful
Fast response and patient. They reply e-mails very fast with patience and responsibility. Generally good. Would recommend to others....
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By: Scott Hume
Jul 27, 2015
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Hi there, thanks so much for your kind words. kindest regards, Scott ...
Jul 23,2015
Minithumbup
Daryl Harper
Ann Hume
By:
Jul 23,2015
2 people found
this helpful
I made contact with Daryl after seeing property advised on Internet site, Excellent communications which resulted in a very quick viewing being arranged. The viewing was very professionally completed with Ann who explained all I needed to know. All round very good first experience Highly recommend...
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By: Scott Hume
Jul 27, 2015
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HI Craig, thanks very much for your kind words, it's always great to hear we are doing things well. All the best, Scott ...
Jul 20,2015
Minithumbup
Daryl Harper
By:
Jul 20,2015
2 people found
this helpful
The renting process with Infiniti has been a fair and generally uncomplicated experience. The process of putting down a holding fee and signing the initial documents was easy and done within hours of our viewing, at the Infiniti office in Argyle street. The different options for deposit payment was a nice choice to have. The only issue really was that gathering together the appropriate guarantor documents was difficult due to personal circumstances and these were required before we were told th...
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By: Scott Hume
Jul 20, 2015
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Hi Kirsty, thanks very much for your very detailed and positive review of our business and Daryl in particular. Many thanks and have a great day. Best Scott ...
Jul 20,2015
Minithumbup
Ann Hume
Angie Wylie
By:
Jul 20,2015
1 people found
this helpful
The relationship between myself, as a landlord and Infiniti Properties as my letting agent has been and is exemplary. I started as a landlord over ten years ago with little knowledge in property letting but knew I needed an agent. I had no idea how to find a good agent and relied on trust and gut instinct. I researched and phoned a few letting agents all to my dissatisfaction before I met with Infiniti Properties Anne Hume an outstanding representative who listened then convinced me they were th...
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By: Scott Hume
Jul 20, 2015
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Hi Jean, it's so nice to hear your comments, especially about Ann. We all know how much effort she puts in so when it's recognised it really is great. Have a wonderful and thanks again. Scott ...
Jul 20,2015
Minithumbup
By:
Jul 20,2015
2 people found
this helpful
When being a prospective tenant with a very limited search criteria like myself and my partner were, choosing a letting agent isn't a matter of choice, you are assigned your agent on the basis of them representing the property you like and therefore making this process very much a matter of luck. Our search had been long and tiresome holding out for an exact property in the same development as one that we had missed out on previously. When the said property came on the market via Infiniti all I...
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By: Scott Hume
Jul 20, 2015
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Thanks so much for this very detailed account of your experience, in particular all references made about Cheryl, she really does work very hard to make the process of securing a home as pleasant as possible. It really does make it all worth while when the team are recognised for the effort they put in so thanks again and have a lovely day. Best, Scott ...
Jul 14,2015
Minithumbup
By:
Jul 14,2015
1 people found
this helpful
I found Cheryl very social, she provide me all the information, she is helpful, friendly and reliable. I will recomand her to everyone who need a flat....
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By: Scott Hume
Jul 14, 2015
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Thanks Ruben, your kind words are very well received and Cheryl will be particularly pleased. All the best, Scott ...
Jul 06,2015
Minithumbup
By:
Jul 06,2015
0 people found
this helpful
Cheryl was very friendly and helpful with all aspects of the moving in process. She made certain that everything was carried out at a time which was suited to me and was thorough with letting me know exactly what Infiniti Properties expected from me as a tenant and what I could expect from Infiniti Properties as a letting agent....
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By: Scott Hume
Jul 06, 2015
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HI Euan, thank you so much for posting your positive comments. Cheryl is dedicated to helping new tenants get into their home with minumum fuss so it's great to hear her being recognised for this. All the best, Scott ...
Jul 06,2015
Minithumbup
Ann Hume
By:
Jul 06,2015
0 people found
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Both Cheryl and Ann have went above and beyond the call of duty before, during and after signing my lease. They are both incredibly friendly and efficient, which makes me feel at ease should I need to contact them for any advice or assistance. Both are a credit to the agency....
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By: Scott Hume
Jul 07, 2015
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Thanks very much Christina, Both Ann & Cheryl work their socks off to make things as easy as possible for tenants and it's great to hear them being rcognised. Best, Scott ...
Jul 04,2015
Minithumbup
By:
Jul 04,2015
0 people found
this helpful
Cheryl is amazing, she always answer my queries with a smile even when they're so stupid. She understands my needs and make my self comfortable....
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By: Scott Hume
Jul 06, 2015
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Hi Danilo, thanks for your kinds words, Cheryl deserves all the praise she can get. All the best, Scott ...
Jul 01,2015
Minithumbup
Jay Spence
Ann Hume
By:
Jul 01,2015
1 people found
this helpful
An excellent service was provided by Infiniti. Great communication and update on progress. I was given excellent advice and guidance which is important since I am new to being a landlord. Service was friendly, efficient and professional. I would definitely recommend Infiniti....
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Comment on agent fees
Value for money and peace of mind
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By: Scott Hume
Jul 01, 2015
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Hi Jane, Thanks very much for your kind words, it's great to hear. Best Scott ...
Jun 24,2015
Minithumbup
Stephanie Williamson
By:
Jun 24,2015
1 people found
this helpful
We found Cheryl a perfectly lovely person, who was helpful and on our level. We have had horrible experiences prior with other Letting agencies and Infinity have restored our confidence with letting agents and we love hearing from them. Overall, we have had a fantastic experience and any issues we have had (which has been very few and minor) have been dealt with quickly and without issues....
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Comment on agent fees
We both thought the agent's fees were clear and very reasonable, giving us plenty of time to make a decision.
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By: Scott Hume
Jun 25, 2015
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Thanks Daryn, your comments are greatly appreciated. Cheryl works really hard to help tenants as does Stephanie so it's really brilliant to hear them being recognised for all their efforts. Thanks again, best, Scott ...
Jun 23,2015
Minithumbup
Stephanie Williamson
By:
Jun 23,2015
1 people found
this helpful
Stephanie handled all enquiries promptly, professionally and with a personal friendly manner. And when I contacted the agent after a ridiculous exit inspection she was tolerant, patient and attentive. Definitely an asset to the team at infiniti...
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By: Scott Hume
Jun 23, 2015
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Hi Youne, thanks very much for this, especially under the circumstances as an outgoing tenant. It is great to see Stephanie being highlighted as she works tirelessly to help resolve situations everyday and it often goes unnoticed so this will make her very happy indeed. All the best, Scott ...
Jun 19,2015
Minithumbup
Daryl Harper
By:
Jun 19,2015
2 people found
this helpful
Members of staff in the agency are always smiley and helpful. Cheryl a really reliable agent. Every time I have a problem, I know that she will email me back quickly with an advice. This is the second flat I'm renting with Infiniti Properties and my experience so far has been really positive....
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By: Scott Hume
Jun 19, 2015
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Thanks Kristina, great to have you back and we really appreciate you sharing your positive experiences with others. Have a great day. Best Scott ...
Jun 18,2015
Minithumbup
Ann Hume
Kelsie Hume
By:
Jun 18,2015
1 people found
this helpful
I have viewed a few properties from Infinity and would like to say that the service they offer is of the highest standards. I delt with a lady named Ann Hume and have to say she was very informative, honest and caring towards my situation. Thank you Infinity °Å¸ËœÅ ...
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By: Scott Hume
Jun 22, 2015
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Hi Tracy, thanks so much for your kind words, especially as you haven't even rented a property from us yet. It really is great to hear such positive feedback and hopefully we can get a property that suits your needs soon. Kind regards Scott ...
Jun 11,2015
Minithumbup
By:
Jun 11,2015
1 people found
this helpful
Cheryl has been fantastic throughout the entire letting process. She responded to emails quickly and answered any questions we had in detail. At every communication she has been both friendly and helpful, both of which were much appreciated when dealing with the stresses of finding a new home and the logistics of entering a new tenancy. The entire process has been a smooth one and I would definitely recommend Cheryl as a letting agent!...
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By: Scott Hume
Jun 11, 2015
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Hi Vanessa, thanks so much for your kind words about Cheryl, she works extremely hard to make things smooth for new tenants, which often goes unnoticed, so to hear her being praised is wonderful and I know she'll be thrilled too. Best Scott ...
Jun 11,2015
Minithumbup
By:
Jun 11,2015
1 people found
this helpful
Staff were always polite and helpful. They are usually prompt in dealing with any complaints. They attend to repairs and maintenance as requested and they liaise well with my landlady so that I have no issues to worry about ....
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By: Scott Hume
Jun 11, 2015
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Thanks Maura, your positive feedback is great to hear and we're delighted that you're happy. Best Scott ...
Jun 03,2015
Minithumbup
Ann Hume
By:
Jun 03,2015
1 people found
this helpful
Ann has always helped to resolve any issues i have faced. She is also very kean to help everytime we need help. Any time we phone, she would always pick up or phone back if she unable to phone. She`s great to work with....
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By: Scott Hume
Jun 03, 2015
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Thanks Stefan & Joanna, Ann works super hard and it's great to hear her being recognised for this. All the best, Scott ...
Jun 01,2015
Minithumbup
Ann Hume
By:
Jun 01,2015
1 people found
this helpful
Had some problems with the lock once I moved in, however, it was sorted out rather quickly. Cupboard was left with a lot of old/not working stuff and I'm still waiting for a reply whether I can throw it all away or not but apart from that everything is good. The team seems to be helpful and quick with their work. When applying for the property, I received confirmation the same day....
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By: Scott Hume
Jun 01, 2015
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Hi Egle, thanks very much for your 4 star review, it's really positive & helpful when our clients share their experiences with others. All the very best Scott ...
May 25,2015
Minithumbup
Ann Hume
By:
May 25,2015
2 people found
this helpful
Couldn't be happier with our move in process. Everything went very smooth and quick. Everyone involved were really helpful and gave us all the information we needed. We absolutely love our new house and we are really glad we chose Infinity Properties....
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By: Scott Hume
May 25, 2015
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Hi Nicole, really great to hear everything went smoothly for you and you love the property. Thanks for sharing your experience with others, it really is very much appreciated. Best, Scott ...
May 18,2015
Minithumbup
Jay Spence
Daryl Harper
By:
May 18,2015
3 people found
this helpful
I previously used an agent based in Glasgow's west end, and was frustrated at how they seemed unable let my flat out - a flat that had been redecorated to a very decent standard and was in an eminently livable area. I constantly had to chase PJ, and found them to be apathetic throughout. I terminated the (non existent) services I was receiving and gave Infiniti (Jay Spence in particular) the opportunity to let my flat. From the first week, the approach was markedly different. They made some sim...
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Comment on agent fees
No issue with them.
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By: Scott Hume
May 18, 2015
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Hi Mike, thanks so much for these wonderful comments, it really does make it all worthwhile when clients are pleased with our service and even more so when they share it with others. Thanks very much and we hope to have a long and positive relationship with you over the years to come. All the best, Scott ...
May 08,2015
Minithumbup
Jay Spence
Stephanie Williamson
By:
May 08,2015
1 people found
this helpful
always dealt with in a pleasant and professional manor. More than helpful in anything I have asked them to do and always trying to do there best in anything asked or required....
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By: Scott Hume
May 11, 2015
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Thanks Mark, we really appreciate your feedback and delighted that it is positive. All the very best, Scott ...
May 04,2015
Minithumbup
Daryl Harper
By:
May 04,2015
2 people found
this helpful
She has always been very helpful and clear during the rental process. Every time I had any kind of issue with the property she replied back very quickly providing me with a solution....
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By: Scott Hume
May 05, 2015
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HI Marco, thanks for your comments about Daryl, it's always great to hear the positive views of our clients and I know she will be thrilled. Many thanks Scott ...
May 04,2015
Minithumbup
Jay Spence
Angie Wylie
By:
May 04,2015
1 people found
this helpful
I found Infiniti properties extremely helpful in letting out my flat. They made me feel like a valued customer, and kept me informed at every stage of the letting process. I would recommend them to friends and family to let properties in glasgow, as they seem to have the client base and knowledge to know how to let properties and to what section of the market....
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Comment on agent fees
I was quoted 10% fees, but again companies like this, always neglect the VAT aspect, so I am paying 12% of my rental income to them.