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    Darryl Dhoffer
Our professional attitude and integrity will give our customers peace of mind and deliver the desired results.
 
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Properties for sale
Properties for rent
Sep 28,2016
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Sep 28,2016
1 people found
this helpful
The worst agents in Luton for Customer service! I am a Senior IT director working for a Fortune 250 company. This is in regards to Purchase of 12, Beresford Road Lu4 8BE with Indigo residential luton, where dealing with the agents are proving to be very difficult and if the owner is seeing this message would recommend changing the agent. I am a seasoned investor with over 5 properties on buy to let just in luton. I have dealt with most of the agents in luton and yet to come across an agent wh...
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Comment on agent fees
not sure about fees as I am the buyer but I see lots of higher end properties being sold by Indigo in luton and owners please be aware
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Aug 13,2016
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Aug 13,2016
0 people found
this helpful
Terrible experience with this company so would not recommend to deal with them at all. I looked for a double bedroom flat. Found one furnished suitable for myself listed by them, booked a review. The flat was dirty and re-decoration had been required. I was promised it will be cleaned and painted, so I paid 240 agency fee to book it. When it was available and prepared for moving in two months later it was only painted but still extremely dirty with lots of dirty stuff in like 4 tables, not worki...
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Mar 07,2016
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Mar 07,2016
0 people found
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Fantastic agency. Best company I have dealt with in Luton. Always called me back with updates and news when marketing my home and then they sold it for more money than the asking price! The after sales contact by Amanda was second to none right up until the day of moving...
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Comment on agent fees
Very fair costs
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Apr 20,2015
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Apr 20,2015
1 people found
this helpful
Do not use this company. Emma did not return phone calls or communicate with us. Indigo's incompetence has cost us over ‚£1000 in aborted sales fees. The seller of the house was unable to get a mortgage and we were not informed. Indigo allowed us to pay for surveys, searches & solicitors even though they knew the seller did not have a mortgage offer....
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What agent could do to change your mind?
Told the truth and returned our phone calls.
Was this helpful? Yes
Feb 18,2015
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Feb 18,2015
0 people found
this helpful
Our Son was told that a property had come up for viewing where he wanted to buy. He went after work to view the property and put an offer in for the full asking price. He was then told by Micheala that someone already had put in an offer that morning for the full asking price, so why was my Son asked to view the property? He was then asked for a copy of his passport and mortgage offer along with proof of cash for his deposit. This was all done in a few hours and was very happy that he was going ...
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What agent could do to change your mind?
Do not bring clients to view properties that have the full asking price under offer. Take it off the market Get back to clients when advised Do not be greedy and start bidding wars Do not talk rubbish Be transparent and clear Have some morals
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Mar 07,2014
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Mar 07,2014
1 people found
this helpful
I am very unhappy with Indigo lettings. They do not leave us in peace to get on with things, we are a clean/tidy quiet couple but they constantly need access to the property, and unwilling to re-arrange if the time does not suit, even if you make an effort to be flexible and accommodating. They will book a property visit and then turn up on an unexpected day as they have \'got the date wrong\' or they do not turn up at all as they \'confused us with another property.\' They have e-mailed me from...
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Jan 20,2014
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Jan 20,2014
2 people found
this helpful
I called indigo to rent 2 bed flat at aston court sarum road i was interviewed who is the property for i told me my wife and son and jordan sales person told me its perfectly fin when i went to view flat showed inteterest that i want to book flat i was told no we dont accept child i felt i was rejected " the agency is so unprofessional manager has no clue what to say please dont go here...
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Dec 04,2013
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Dec 04,2013
3 people found
this helpful
As a FTB I had a couple of viewings with Shaun which were fine and generally non pushy. I opted to place an offer on a property which was accepted after a little negotiation. Communication at this point had been good with Shaun returning calls as promised and obviously being keen to get me to place an offer. However, once the offer was accepted is where things went seriously downhill. I was the only one chasing things trying to find out if the vendor had placed an offer on another pro...
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What agent could do to change your mind?
See the review - over promise / under deliver. A pity as i\'d typically prefer the smaller agent but such shoddy service has left a sour taste. Not the way to win recommendations.
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Jul 13,2012
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Jul 13,2012
2 people found
this helpful
Poor service after your house has had an offer accepted - you have to chase them. They never return phone calls. As if to say we dont care now your house has sold - but if it hasnt completed then you wont get your money, stupid indigo! There all about sales sales sales - but where are the AFTER sales skills and general customer care skills???...
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What agent could do to change your mind?
Poor service after your house has sold - you have to chase them. They never return phone calls. As if to say we dont care now your house has sold - but if it hasnt completed then you wont get your money, stupid indigo! There all about sales sales sales - but where are the AFTER sales skills and general customer care skills???
Was this helpful? Yes
May 06,2012
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May 06,2012
1 people found
this helpful
I was very pleased with the effort Sam put into keeping me updates, arranging appointments, and working to try to get a sale. However, on having agreed a price and a sale with the vendor, another agent WITH THE SAME ESTATE AGENT, albeit a different branch, gazumped me on behalf of a buy to let investor. This other agent knew a price and sale had been agreed between myself, the vendor, Sam having brokered the deal, so while I appreciate the work Sam did as an individual I would now by suspicious ...
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What agent could do to change your mind?
Agents working in competition with each other and gazumping different branches doesn\'t give me any confidence in buying a house with them. I deal is a deal, even a verbal agreement, and should be honoured by the entire company, not just one branch.
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Dec 20,2010
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Dec 20,2010
0 people found
this helpful
Managed to keep my stress levels down when I thought my house sale was not going to happen. Now living in my new house in time for Christmas....
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Awards won by Indigo Residential

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Firm rankings



Ampthill
101 Dunstable Street, Ampthill MK45 2NG
(0)
Barton Road Luton
197b Barton Road, Luton LU3 2BN
(4)
Marsh Rd Luton
6 Nursery Parade, Marsh Road, Luton LU3 2QP
(4)
show all branches (5)
Office 2
2 Tennyson Road, Luton LU1 3RT
(1)
Stopsley Luton
626 Hitchin Road, Luton LU2 7UG
(1)

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