Imperial Services
1.2/5, 31 reviews
10% recommended
0% lettings valuation accuracy
18% lettings fee satisfaction
Imperial is a well established property management company that has been trading since 1991, which means that we have a wealth of experience in property management and can provide a top quality service to both landlords and tenants. show more Imperial is a well established property management company that has been trading since 1991, which means that we have a wealth of experience in property management and can provide a top quality service to both landlords and tenants.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 0% 18% £300 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 2 26 0 0 1 0 0 1
Areas covered
Address

164 Richmond Road
Cardiff
Cardiff County
CF24 3BX
02920 455900

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“Shameful...”

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Aug 01,2019
Minithumbdown
By: 'Bosco Perelli'
Aug 01,2019
1 people found
this helpful
I am writing this here cause they changed their listing in Google to hide all of their bad reviews. To rent with this agency was an absolute nightmare. Constant unannounced visits to rent the flat after we leave (even opening the door without bothering to ...
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“Even one star is too much for this estate agents...”

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Mar 20,2019
Minithumbdown
By: 'Joseph'
Mar 20,2019
0 people found
this helpful
When looking for a property to rent last year, I was under the impression that Imperial Services were a professional and trustworthy estate agents, however, after moving into one of their rental flats in Roath, it was clear that this was in fact wrong. Be ...
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Comment on agent fees
Again, agents fees are hidden in a damage report, you are due to pay a £50 fee when moving out, even though they are unlikely to carry out a moving out inventory check!!!
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“Avoid being stolen and mistreated...”

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Feb 26,2019
Minithumbdown
By: 'Sayni'
Feb 26,2019
0 people found
this helpful
Absolutely awful. Expect at least 20% of your deposit to be taken away if you behave nicely and do not damage anything! Expect more if stuff is damaged. I think this awful 2.0 average review is already too high compared to their bad conditions and services. They ...
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“Deposit Thieves...”

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Sep 08,2018
Minithumbdown
By: 'Anon - Cardiff'
Sep 08,2018
3 people found
this helpful
Before diving into a complaint about the company (which I do very seriously dislike) I will offer one positive to offset the criticism. For all their flaws and faults, some of the deals they offer with bills included were extremely competitive compared to the prices ...
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Comment on agent fees
Similar to any other I'd been with in Cardiff.
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“Awful...”

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Aug 10,2018
Minithumbdown
By: 'S'
Aug 10,2018
3 people found
this helpful
I found a lovely flat for rent, Imperial acted as the agents and then managed the property during my tenancy. At first, they seemed fine but it got worse and worse. They were very pushy when it came to making a decision to extend my ...
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Comment on agent fees
Not very high but they do very little work, I had to keep chasing them for badly spelled emails that made no sense.
Was this helpful? Yes
By: Anonymous Cardiff
Sep 08, 2018
View all comments (1)
Before diving into a complaint about the company (which I do very seriously dislike) I will offer one positive to offset the criticism. For all their flaws and faults, some of the deals they offer with bills included were extremely competitive compared to the prices I've paid at other places in Cardiff. The other complaints that reviewers make about them not responding to emails/ caring about tenants after they've been signed - while true, is not unique to Imperial. The nature of the market i ...

“Avoid...”

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Jul 02,2018
Minithumbdown
By: 'Cardiff Uni staff'
Jul 02,2018
3 people found
this helpful
I'm a tenant in a similar situation as the Lecturer described below. I had photographic evidence of the clean condition I left the upon vacating. The washing machine did breakdown within the first few days and we were charged for a call out that I ...
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Comment on agent fees
rip off fees and they try to fool you by charging you a renewal fee. Do not pay any fee as you have a statutory right to a periodic tenancy post fixed term.
Was this helpful? Yes

“Liars, Cheaters, Scammers, Dishonest...”

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Apr 20,2018
Minithumbdown
By: 'Cardiff_Lecturer'
Apr 20,2018
3 people found
this helpful
Liars, cheaters, scammers, dishonest. I rented with Imperial from May 2016 to January 2018. Firstly I should add that I intended to avoid Imperial based on negative google reviews - so when I decided on a flat and initially dropped the £300 letting agency fee with a company ...
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Comment on agent fees
Extortionate (£300) - watch out for the company 'Letting Angels', masquerading as Imperial.
Was this helpful? Yes

“Highly recommend... you avoid...”

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Apr 04,2018
Minithumbdown
By: 'M King'
Apr 04,2018
2 people found
this helpful
Absolutely useless. Apartment I moved into was filthy (including excrement in the toilet) and despite moving out in Jan, still haven't received deposit back (April now) after they tried charging me for fixtures in place upon moving in.. and £20 for supposedly finding crumbs somewhere. You'll ...
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Comment on agent fees
They wont tell you about the moving out fee of £55 until it appears on the 'damage report'.. which contains damages acknowledged when you move in
Was this helpful? Yes

“I cannot give a bad enough review for this letting ......”

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Feb 14,2018
Minithumbdown
By: 'sioni wniwns'
Feb 14,2018
1 people found
this helpful
I cannot give a bad enough review for this letting agency. They are an absolute disgrace. My son's flat has rats in the walls which he can hear scratching in his bedroom; They say that they can't do anything about them. They did put down ...
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Comment on agent fees
won't see them again even if the flat is in perfect condition
Was this helpful? Yes

“Absolutely terrible service - when finally moving in there was ......”

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Feb 13,2018
Minithumbdown
By: 'M'
Feb 13,2018
1 people found
this helpful
Absolutely terrible service - when finally moving in there was damage to the property, human excrement in the toilet, marks on the walls. When a repair was required on plumbing they didn't take any interest whatsoever resulting in me having to do the fixes myself ...
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Comment on agent fees
Fees are okay - until it comes to you looking to get your deposit back.
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“We rented a property for 1 Year. The flat was new ......”

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Jan 22,2018
Minithumbdown
By: 'CR'
Jan 22,2018
3 people found
this helpful
We rented a property for 1 Year. The flat was new and in great condition but the service from imperial was really bad. They only showed us some properties, not the ones we wanted to see. In the end the properties were so bad we picked ...
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Comment on agent fees
Bad fees
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“This Agent " Leeanne Mole" Have made a big mistake with ......”

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Jan 11,2018
Minithumbdown
By: 'Mohammed Alkuhly'
Jan 11,2018
3 people found
this helpful
This Agent " Leeanne Mole" Have made a big mistake with me when she behaves in such an inappropriate way with me about buying a parking ticket for my car which belongs to Flat 3 18 the parade...
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“Literally the most awful lettings agent in Cardiff - and ......”

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Oct 11,2017
Minithumbdown
By: 'CS'
Oct 11,2017
3 people found
this helpful
Literally the most awful lettings agent in Cardiff - and I thought CPS were bad! They don't provide you with accurate information, they don't reply to your emails, they don't answer their phones (only once in a blue moon I've found), and the attitude of ...
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Was this helpful? Yes

“Was very interested in renting a property with this agent. ......”

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Apr 28,2017
Minithumbdown
By: 'Ellie'
Apr 28,2017
5 people found
this helpful
Was very interested in renting a property with this agent. Upon registering my interest in over a dozen of their properties, I would receive an email asking for information on what I am looking for, regardless of displaying interest in certain properties. I replied to ...
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Comment on agent fees
Unknown.
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“I was letting a flat in my 2nd year of ......”

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Feb 17,2017
Minithumbup
By: 'Natty209'
Feb 17,2017
2 people found
this helpful
I was letting a flat in my 2nd year of University with a friend. Imperial were great to begin with when they wanted to take your money, but during the tenancy they were continually hard to deal with, would show up with contractors unannounced, not ...
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“Poor again from imperial. Emailed them to complain about a ......”

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Dec 20,2016
Minithumbdown
By: 'Alisdair Viner'
Dec 20,2016
2 people found
this helpful
Poor again from imperial. Emailed them to complain about a drugs problem which is rife in the house I have a flat in. Eventually at the second attempt had a reply from a Leeanne mole who is somehow in a senior position for imperial saying ...
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“Im very happy with the imperial service, I recommend you ......”

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Nov 18,2016
Minithumbup
By: 'Waad'
Nov 18,2016
1 people found
this helpful
Im very happy with the imperial service, I recommend you to rent with them if you are looking for nice and clean properties 😄...
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Comment on agent fees
Good
Was this helpful? Yes

“Cheryl is the most professional and personal of all. Exceptionally ......”

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Oct 13,2016
Minithumbup
By: 'Rev Den Thomas'
Oct 13,2016
0 people found
this helpful
Cheryl is the most professional and personal of all. Exceptionally sensitive and extremely helpful. She warrants promotion and a pay increase...
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“I definitely DO NOT recommend Imperial Services as this was ......”

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Sep 07,2016
Minithumbdown
By: 'Pavlos'
Sep 07,2016
3 people found
this helpful
I definitely DO NOT recommend Imperial Services as this was one of the worst experiences I have ever had with real estate agents. I will agree that Before signing the contract and making the payment they were friendly and nice. Once I entered the house ...
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Comment on agent fees
Exaggerated
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“If you are to rent with this company... Just don't. ......”

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Feb 05,2016
Minithumbdown
By: 'Cristina'
Feb 05,2016
1 people found
this helpful
If you are to rent with this company... Just don't. Or at least read all the comments and think twice about your choice. Here goes my experience with Imperial: Before signing the contract and making the payment they were truly lovely. Once they got the ...
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What agent could do to change your mind?
Exaggerated for the poor quality of service they give
Attached Filesnbsp;
Comment on agent fees
Exaggerated for the poor quality of service they give
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“Awful awful company. More interested in getting money than they ......”

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Dec 08,2015
Minithumbdown
By: 'FckImperial'
Dec 08,2015
2 people found
this helpful
Awful awful company. More interested in getting money than they are about the welfare of the tenants. The property was infested with rats/mice, wasn't cleaned from the previous tenants, was full of faults and the promises that were made when we were shown round ...
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What agent could do to change your mind?
The flat is worth nowhere near the rent they demand. The floor is basically falling apart, the cooker and fridge/freezer are both broken, the kitchen is pathetically small, the bathroom is dingy and dated and the bedrooms are all very small. The walls are filled with mice and rats and the garden is a shambles, not to mention we have to share it with our next door neighbour- something that wasn't explained to us when we were viewing the property.
Attached Filesnbsp;
Comment on agent fees
The flat is worth nowhere near the rent they demand. The floor is basically falling apart, the cooker and fridge/freezer are both broken, the kitchen is pathetically small, the bathroom is dingy and dated and the bedrooms are all very small. The walls are filled with mice and rats and the garden is a shambles, not to mention we have to share it with our next door neighbour- something that wasn't explained to us when we were viewing the property.
Was this helpful? Yes

“They are horrible. I left the house in perfect condition ......”

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Oct 02,2015
Minithumbdown
By: 'AM'
Oct 02,2015
3 people found
this helpful
They are horrible. I left the house in perfect condition a month ago, at the end of my contract. But they still haven't given us back our deposit of 1240 GBP. They are just horrible, if you give them a deposit, don't accept to get it ...
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“they gave us little to no notice when they were ......”

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Jul 15,2014
Minithumbdown
By: 'E'
Jul 15,2014
11 people found
this helpful
they gave us little to no notice when they were going to be doing viewings. when we reported faults they either were slow to be addressed or weren't fixed at all. when we got the house it was disgusting, dirty, and full of rubbish from ...
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“Firstly a rude, abrupt service. Most of the properties are ......”

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Jun 27,2014
Minithumbdown
By: 'Arthur Deen'
Jun 27,2014
4 people found
this helpful
Firstly a rude, abrupt service. Most of the properties are not fit for animals and god help you if you require any maintenance to the property! As it will Never get done ! Maybe Johan Abedi( Owner ) can borrow more money "*" to maintain the properties! Also ...
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“They are a disgrace, complete and utterFirst off I paid ......”

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May 12,2014
Minithumbdown
By: 'chrismk84'
May 12,2014
4 people found
this helpful
They are a disgrace, complete and utter First off I paid my deposit and agency fee on a property, then 2 days before i was due to move in (4 months later) they tell me that the flat was no longer available and i had to take ...
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What agent could do to change your mind?
they could of followed the law on the landlords and tenants act, they could of respected the tenants rights. they could of not made threats of illegal charges. they could of responded to my complaints, the could of just been competent in what they are meant to be doing
Attached Filesnbsp;
Was this helpful? Yes
By: Sam
Jun 17, 2014
View all comments (1)
I would like to know what is your address So I can follow your comment. I don't believe we had any case like this for the last 25 years in this business. We deal with nearly 1000 tenants every year. Regards ...

“Imperial Property Services are a disgrace. Whilst myself and several ......”

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Oct 13,2013
Minithumbdown
By: 'Cardiff tenant'
Oct 13,2013
5 people found
this helpful
Imperial Property Services are a disgrace. Whilst myself and several friends were in a property managaded by them; they broke serious health and safety laws, ignored all contact regarding maintenance issues (including broken a broken boiler for months in the depths of Winter, a broken ...
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What agent could do to change your mind?
Tream students like human beings would be nice.
Attached Filesnbsp;
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“One of the worst companies I've ever dealt with. Very ......”

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Mar 13,2013
Minithumbdown
By: 'Frances'
Mar 13,2013
8 people found
this helpful
One of the worst companies I've ever dealt with. Very eager to grab your money with both hands but will fight against doing ANY property repair (we had our basement flooded for 7 months before it was fixed) and refunding your deposit. Staff were very pleasant ...
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“AVOID AT ALL COSTS. The finish within the house was ......”

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Sep 25,2012
Minithumbdown
By: 'jnc90'
Sep 25,2012
7 people found
this helpful
AVOID AT ALL COSTS. The finish within the house was very poor, misfitting kitchen and bathroom units, missing tiles/maintae flooring and many problems throughout the year. We had an infestation of slugs at one point during the year in the bathroom and we were ...
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“Terrible terrible estate agents. I urge anyone to never use ......”

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Jul 17,2012
Minithumbdown
By: 'nwhito'
Jul 17,2012
7 people found
this helpful
Terrible terrible estate agents. I urge anyone to never use this company. They are lovely to you when you are signing the contract but then as soon as you move in they do not care. They take ages to fix anything. I had holes in ...
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“I have had a wide, and pretty much universally bad, ......”

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Oct 04,2011
Minithumbdown
By: 'Raab'
Oct 04,2011
7 people found
this helpful
I have had a wide, and pretty much universally bad, experience of Cardiff's letting agents and can confidently say that Imperial are the worst. Initially, the sales experience was pleasant enough, as it usually is, however, as soon as the agency fee was handed over ...
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What agent could do to change your mind?
Nothing would make me change my mind aboput using Imperial again.
Attached Filesnbsp;
Was this helpful? Yes
By: Donna
May 24, 2013
View all comments (2)
[[EDIT ORIGINAL START]] Worst ever.Can only be described as thieves.. [[EDIT ORIGINAL END]] Worst ever.Can only be described as th****s.. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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