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    Sohail Rauf
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    Laura Hughes
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    cheryl Turner
Imperial is a well established property management company that has been trading since 1991, which means that we have a wealth of experience in property management and can provide a top quality service to both landlords and tenants.

164 Richmond Road
Cardiff
Cardiff County
CF24 3BX
02920 455900

 
Website not available

Properties for sale
Properties for rent
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Im very happy with the imperial service, I recommend you to rent with them if you are looking for nice and clean properties 😄...
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Comment on agent fees
Good
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Oct 13,2016
Minithumbup
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Oct 13,2016
0 people found
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Cheryl is the most professional and personal of all. Exceptionally sensitive and extremely helpful. She warrants promotion and a pay increase...
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Sep 07,2016
Minithumbdown
By:
Sep 07,2016
0 people found
this helpful
I definitely DO NOT recommend Imperial Services as this was one of the worst experiences I have ever had with real estate agents. I will agree that Before signing the contract and making the payment they were friendly and nice. Once I entered the house the problems started. The house had many issues when I entered the house (moulded mattress, missing bulbs, moulded bathroom and many other). After they wasted a lot of my time they managed to bring the house in the condition they promised init...
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Comment on agent fees
Exaggerated
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Feb 05,2016
Minithumbdown
By:
Feb 05,2016
0 people found
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If you are to rent with this company... Just don't. Or at least read all the comments and think twice about your choice. Here goes my experience with Imperial: Before signing the contract and making the payment they were truly lovely. Once they got the money... Goodbye good manners and all the costumer service. When I entered to the flat I rented with Imperial I found out the flat was an authentic mess. My mattress was full of MOULD and BLOOD!!! The cleaning was more than absent, most of the f...
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What agent could do to change your mind?
Exaggerated for the poor quality of service they give
Comment on agent fees
Exaggerated for the poor quality of service they give
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Dec 08,2015
Minithumbdown
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Dec 08,2015
0 people found
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Awful awful company. More interested in getting money than they are about the welfare of the tenants. The property was infested with rats/mice, wasn't cleaned from the previous tenants, was full of faults and the promises that were made when we were shown round weren't fulfilled. Stay away from these cowboys as the only thing you'll get from them is a crap property and an empty bank account. I wish someone would look at these goons and shut them down. They have ruined my university experience....
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What agent could do to change your mind?
The flat is worth nowhere near the rent they demand. The floor is basically falling apart, the cooker and fridge/freezer are both broken, the kitchen is pathetically small, the bathroom is dingy and dated and the bedrooms are all very small. The walls are filled with mice and rats and the garden is a shambles, not to mention we have to share it with our next door neighbour- something that wasn't explained to us when we were viewing the property.
Comment on agent fees
The flat is worth nowhere near the rent they demand. The floor is basically falling apart, the cooker and fridge/freezer are both broken, the kitchen is pathetically small, the bathroom is dingy and dated and the bedrooms are all very small. The walls are filled with mice and rats and the garden is a shambles, not to mention we have to share it with our next door neighbour- something that wasn't explained to us when we were viewing the property.
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Oct 02,2015
Minithumbdown
By:
Oct 02,2015
1 people found
this helpful
They are horrible. I left the house in perfect condition a month ago, at the end of my contract. But they still haven't given us back our deposit of 1240 GBP. They are just horrible, if you give them a deposit, don't accept to get it back!!...
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Jul 15,2014
Minithumbdown
By:
Jul 15,2014
9 people found
this helpful
they gave us little to no notice when they were going to be doing viewings. when we reported faults they either were slow to be addressed or weren't fixed at all. when we got the house it was disgusting, dirty, and full of rubbish from previous tenants that had not been cleaned up. most of the light bulbs didn't work, the garden was full of rubbish too. we left the place much cleaner than when we got there, but they tried to charge us £2000 for problems that were either there when we...
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Jun 27,2014
Minithumbdown
By:
Jun 27,2014
2 people found
this helpful
Firstly a rude, abrupt service. Most of the properties are not fit for animals and god help you if you require any maintenance to the property! As it will Never get done ! Maybe Johan Abedi( Owner ) can borrow more money "*" to maintain the properties! Also try an get your bond back at the end! Needless do I go on. Poor poor show!! Watch this space won't be round for much longer BE AWARE!!...
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May 12,2014
Minithumbdown
By:
May 12,2014
2 people found
this helpful
They are a disgrace, complete and utter First off I paid my deposit and agency fee on a property, then 2 days before i was due to move in (4 months later) they tell me that the flat was no longer available and i had to take one at a higher monthly cost, and pay more on a deposit They treat the landlords and tenants act as if it doesn\'t exist They fail to communicate when they are due to attend they fail to carry out repairs or even have people who know what they are doing...( leak been on g...
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What agent could do to change your mind?
they could of followed the law on the landlords and tenants act, they could of respected the tenants rights. they could of not made threats of illegal charges. they could of responded to my complaints, the could of just been competent in what they are meant to be doing
Was this helpful? Yes
By: Sam
Jun 17, 2014
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I would like to know what is your address So I can follow your comment. I don't believe we had any case like this for the last 25 years in this business. We deal with nearly 1000 tenants every year. Regards....
Oct 13,2013
Minithumbdown
By:
Oct 13,2013
3 people found
this helpful
Imperial Property Services are a disgrace. Whilst myself and several friends were in a property managaded by them; they broke serious health and safety laws, ignored all contact regarding maintenance issues (including broken a broken boiler for months in the depths of Winter, a broken shower during a 2 week heat wave and many more problems. Moreover all attempts to track down our substantial deposit have been ignored. Avoid them! They treat students like scum....
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What agent could do to change your mind?
Tream students like human beings would be nice.
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Mar 13,2013
Minithumbdown
By:
Mar 13,2013
7 people found
this helpful
One of the worst companies I\'ve ever dealt with. Very eager to grab your money with both hands but will fight against doing ANY property repair (we had our basement flooded for 7 months before it was fixed) and refunding your deposit. Staff were very pleasant when they were trying to get us to hand over the cash but as soon as you ring them asking for anything you get rudeness if you manage to get any acknowledgement at all! Would not recommend this agency if it were the only one in Cardiff....
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Sep 25,2012
Minithumbdown
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Sep 25,2012
5 people found
this helpful
AVOID AT ALL COSTS. The finish within the house was very poor, misfitting kitchen and bathroom units, missing tiles/maintae flooring and many problems throughout the year. We had an infestation of slugs at one point during the year in the bathroom and we were told "this is normal for a British home". The fridge was broken throughout the year and Imperial refused to repair it and we had running issues with the boiler which was also never fully repaired and meant many nights without hot ...
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Jul 17,2012
Minithumbdown
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Jul 17,2012
6 people found
this helpful
Terrible terrible estate agents. I urge anyone to never use this company. They are lovely to you when you are signing the contract but then as soon as you move in they do not care. They take ages to fix anything. I had holes in my flat walls and the NEVER fixed it. We had mice in out flat and they only bothered to sort it out when the council got involved. I am currently in the process of trying to get my bond back and they are trying to charge me for everything even though i put all these probl...
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Oct 04,2011
Minithumbdown
By:
Oct 04,2011
6 people found
this helpful
I have had a wide, and pretty much universally bad, experience of Cardiff's letting agents and can confidently say that Imperial are the worst. Initially, the sales experience was pleasant enough, as it usually is, however, as soon as the agency fee was handed over the customer service disappeared. A number of issues arose almost immediately, stemming mainly from the lack of communication between Imperial's two offices. The requirements for signing the lease changed from being shown around ...
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What agent could do to change your mind?
Nothing would make me change my mind aboput using Imperial again.
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By: Donna
May 24, 2013
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[[EDIT ORIGINAL START]] Worst ever.Can only be described as thieves.. [[EDIT ORIGINAL END]] Worst ever.Can only be described as th****s......
Sep 27,2009
Minithumbdown
By:
Sep 27,2009
4 people found
this helpful
In a nutshell: incredibly rude, unresponsive and insincere staff with zero people skills, who will go to any length (read: give inconsistent excuses based on no evidence) to keep your money for NO REASON. I'd suggest you do not get involved with them! Imperial never once gave me a reason for the inexcusable amount of time it took for my bond to get back to me, nor did they apologize for their actions or the way they (mis)treated me. On top of that they never showed any sign of sympathy or un...
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Awards won by Imperial Services

Individual Branch Awards

Sohail Rauf - upload your photo Sohail Rauf
2 reviews

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Laura Hughes - upload your photo Laura Hughes
4 reviews

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cheryl Turner - upload your photo cheryl Turner
3 reviews

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