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Nov 25,2017
Minithumbdown
By: 'Helen'
Nov 25,2017
0 people found
this helpful
I've never left a negative review for anything before, but I will make an exception in this case. I used them to try to sell my flat (I fell for their inflated asking price), and have never been treated more like a number and ...
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Comment on agent fees
Standard
Was this helpful? Yes
Oct 22,2017
Minithumbdown
By: 'Alison James'
Oct 22,2017
6 people found
this helpful
Buyers, BEWARE if you are buying a property through Imagine. Sales staff, including the branch manager at Watford Branch, manipulate prospective buyers into paying more than market value, pressure them to exchange when buyers need more time to think about the transactions. They insult, cajole, ...
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Comment on agent fees
n/a
Was this helpful? Yes
Jun 19,2017
Minithumbdown
By: 'Angry purchaser'
Jun 19,2017
4 people found
this helpful
Do not touch this firm, they are cowboys, they are a joke, completely out for themselves, with underhand practices and dishonest dealings. They couldn't care less about you, they will bully and put pressure on you until they get their own way. Which will leave ...
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Comment on agent fees
Awful
Was this helpful? Yes
May 14,2017
Minithumbdown
By: 'Sarah'
May 14,2017
3 people found
this helpful
Do not use Imagine estate agents to sell your property, they will waste your time and find you no buyers. We wasted money on solicitors and fees only to find out in 3 weeks nothing had progressed on the sale. We lost the property we were ...
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Comment on agent fees
Don't sign up for 1% fee. Ask for 1% fee INCLUDING the VAT or else you are paying them a rate of 1.5%!
Was this helpful? Yes
Feb 03,2017
Minithumbdown
By: 'JSB'
Feb 03,2017
1 people found
this helpful
From the point of view of the tenant, they are not helping at all. They don't manage to negotiate any better deals, they are even incapable of convincing the landlord that a bathtub should have a shower head in the 21st century. Once they get ...
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Comment on agent fees
I don't understand why the tenant has to pay to be referenced, get the inventory done or ensure the deposit. All these things should be responsibility of the landlord. I can accept cleaning fees as at least the tenant will benefit from it but they should be optional as they could opt for cleaning themselves. This is common practice, but outrageous anyway.
Was this helpful? Yes
Jun 07,2016
Minithumbdown
By: 'Poor customer service, no integrity and don't bank'
Jun 07,2016
4 people found
this helpful
I recently used imagine to find a property to rent and this is a company that I will Never use again. They do not know what's going on in the property as there was so many issues with the property. What makes it worse is ...
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What agent could do to change your mind?
Very exspensive.
Attached Files
Comment on agent fees
Very exspensive.
Was this helpful? Yes
Apr 20,2015
Minithumbdown
By: 'Jo2345'
Apr 20,2015
6 people found
this helpful
Very Poor Customer service!!! would not use these agents again!! They will keep you imagining! bascially. No replys to phone calls! lies about the vendor. kept us waiting and waiting until we had to pull out. Wasted our money on fees with solicitor and survey! ...
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What agent could do to change your mind?
Wont not use this agent ever again!
Attached Files
Was this helpful? Yes
Feb 27,2015
Minithumbdown
By: 'John Rander'
Feb 27,2015
4 people found
this helpful
owner along with employees should be banned from the industry. The lied about our buyer from day one.Cash buyer who needed a mortgage !!!!!!!. Don't pull the wool over my eyes Mr Cole. Your a discrace to the industry...
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What agent could do to change your mind?
reluctantly paid them but should have discounted these due to the lie\'s they told.
Attached Files
Comment on agent fees
reluctantly paid them but should have discounted these due to the lie\'s they told.
Was this helpful? Yes
Apr 25,2014
Minithumbdown
By: 'Q Tu'
Apr 25,2014
3 people found
this helpful
Took over three weeks to book a viewing for a flat to buy. Was fobbed off repeatedly when requesting more internal pictures and a floor plan. During the first week, the estate agent called me claiming there was a last minute opportunity to view the ...
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Was this helpful? Yes
Mar 19,2013
Minithumbdown
By: 'Zee'
Mar 19,2013
6 people found
this helpful
I paid for the references and all went successful. After that I was put through to someone called Katrina Fernandes who doesn\'t have any customer service skills and doesn\'t have an idea what she is talking about. She thinks every customer is a ...
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What agent could do to change your mind?
Should ahve taken things positively and should have mentioned everything clearly. Half of the staff doesn\'t have a clue what they are saying.
Attached Files
Was this helpful? Yes
Feb 12,2013
Minithumbdown
By: 'Yvonne'
Feb 12,2013
4 people found
this helpful
I contacted this agent on two occasions. On the first occasion I was dealt with by Bradley who had been let loose on the general public having joined 4 days ago. Sad to say he has no customer service skills and he knew nothing about the ...
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What agent could do to change your mind?
I think my review outlnes why I have no confidence. I appreciate Bradley is new but he needs to be closely mentored before he has direct access to the public. Also the team need to understand they are customer facing and the phone is king in their world as a potential customer will be at the other end so they need to think before they speak and utilise their customer service skills.
Attached Files
Was this helpful? Yes



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Office 1
6 Charter Place, Watford WD17 2RS
(1)
Office 2
66-70 High Street, Bushey WD23 3HE
(1)
Office 3
Block B, 26 Wilmington Close, Watford WD18 0QF
(9)
show all branches (5)
St. Albans
6 St Peters Street, St. Albans AL1 3LF
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Watford
712 St. Albans Road, Watford WD25 9NQ
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