Watford's best located and most innovative Estate and Lettings Agents.
Imagine

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Properties for Sale
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“Landlord...”

Aug 28,2018
Minithumbup
By: 'Shreddie'
Aug 28,2018
0 people found
this helpful
Following many years using a local property agent and always seeming to be doing all their work for them I was introducd to Image. Well first of all, they turned up when they said they would and tool no time at all to do an ...
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Comment on agent fees
Good fees
Was this helpful? Yes

“Property experts...”

Aug 22,2018
Minithumbup
By: 'Nina Rodrigues'
Aug 22,2018
1 people found
this helpful
Imagine are a breath offresh air in the proprty business. They dealt with our house sale in the most professional manner acheiving a quick sale ensuring we were able to secure our home in the country. We have recommended them to friends who have all ...
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Comment on agent fees
Good
Was this helpful? Yes

“Class Act...”

Aug 20,2018
Minithumbup
By: 'Ray White'
Aug 20,2018
0 people found
this helpful
It's exactly a year since we moved in to our new property. Imagine were the company who sold our previous property and looking back I'd like to take this opportunity to thank them for their professional service throughout the whole process. From the ...
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Comment on agent fees
Standard
Was this helpful? Yes

“Awesome...”

Aug 13,2018
Minithumbup
By: 'Nik Allen'
Aug 13,2018
1 people found
this helpful
you guys never fail to amaze me, my property was only on the market for 7 days. 3 viewings on day 5 and an offer on day 6, and my full asking price as well. The sales agent was very knowledgeable about the property. Would highly recommend. Thanks again......
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Comment on agent fees
reasonable
Was this helpful? Yes

“Awesome...”

Aug 13,2018
Minithumbup
By: 'Nik Allen'
Aug 13,2018
0 people found
this helpful
you guys never fail to amaze me, my property was only on the market for 7 days. 3 viewings on day 5 and an offer on day 6, and my full asking price as well. The sales agent was very knowledgeable about the property. Would highly recommend. Thanks again......
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Comment on agent fees
reasonable
Was this helpful? Yes

“Imagine Property Group...”

Aug 07,2018
Minithumbup
By: 'Malcolm Topping'
Aug 07,2018
0 people found
this helpful
The Imagine Team provided a first class professional service for my family & I in the recent work they undertook for us. We can only speak highly about the whole team performance and work ethic Thank you...
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Comment on agent fees
Very good
Was this helpful? Yes

“CARING, SUPPORTIVE AND WELL QUALIFIED...”

Jul 30,2018
Minithumbup
By: 'DAWN AYRES'
Jul 30,2018
1 people found
this helpful
I have dealt with a few estate agents in my time. Felt let down and left in limbo. Ended up chasing the agent for information and support they should have been furnishing. Then met Mike Cole of the Imagine Group and his no-nonsense approach for ...
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Was this helpful? Yes

“Dodgy contracts...”

Jul 15,2018
Minithumbdown
By: 'Disappointing of Watford'
Jul 15,2018
1 people found
this helpful
I am so dissatisfied and dissapointed with imagine / had a very stressful time with them a contract that wasn't explained properly has been very costly to me. I agree with a previous review that wrote “keep everything” and double check all your paper work ...
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Was this helpful? Yes

“Buy to Let...”

Jul 09,2018
Minithumbup
By: 'Collin van der Nest'
Jul 09,2018
2 people found
this helpful
I used the Imagine Group to procure a Buy to Let property which they duly did. I went on to use them to Rent and Manage the property for me before selling it on sometime later. In all the time I dealt with them they ...
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Comment on agent fees
Good
Was this helpful? Yes

“Sold in days...”

Jul 09,2018
Minithumbup
By: 'David Cameron'
Jul 09,2018
1 people found
this helpful
Put my flat on the market and had two offers within days. I was kept informed throughout the entire process and was extremely happy with the whole experience. Wouldn't hesitate to recommend this company....
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Comment on agent fees
Competitive rates
Was this helpful? Yes

“Happy Landlord after moving from Harry Charles...”

Jul 04,2018
Minithumbup
By: 'GJ'
Jul 04,2018
1 people found
this helpful
Originally had my property let through Harry Charles as they were the closest agent, Oh what a mistake, how I wish we'd done some research first! Rather than dwelling on the negatives of this agent I'll review the pleasant difference experienced when switching ...
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Comment on agent fees
No issues given the level of service received.
Was this helpful? Yes

“Landlord...”

Jul 03,2018
Minithumbup
By: 'Brian Sutton'
Jul 03,2018
2 people found
this helpful
Staff were excellent in finding new tenants for my property Fantastic service at a very reasonable price Very smooth from start to finish...
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Comment on agent fees
Good
Was this helpful? Yes

“Outstanding Customer Service...”

Jul 03,2018
Minithumbup
By: 'Christine'
Jul 03,2018
1 people found
this helpful
Credit where credit is due!!! I have always been wary of Estate Agents until, that is, I came across Mike Cole and his team at Imagine. The attention to detail from the lettings team when I was looking to rent was second to none and ...
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Comment on agent fees
Better than most
Was this helpful? Yes

“my house sale...”

Jul 02,2018
Minithumbup
By: 'Bruce Kennedy'
Jul 02,2018
1 people found
this helpful
Imagine sold my house despite not having an office in Hemel Hempstead at that time. They were truly above the other local agents and nothing was too much trouble. We dealt with initially with Jason Baker and he was excellent. It was always the same ...
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Comment on agent fees
Fees were below those of the local agents and the service was far better than experience previously.
Was this helpful? Yes

“Great - Company...”

Jun 25,2018
Minithumbdown
By: 'Daniel Ginder'
Jun 25,2018
1 people found
this helpful
First class, Imagine both Let and Sold a one bedroom flat for me, without any problems. was frequently contacted about my rentals and any works needed to be done etc. to have a dedicated team to support you means a lot. when it came to ...
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Comment on agent fees
Good
Was this helpful? Yes

“Highly Proactive Service...”

Jun 25,2018
Minithumbup
By: 'Aarif Merali'
Jun 25,2018
1 people found
this helpful
Have been lettiing two properties in Watford through Imagine for many years and have been very pleased with their proactive service in making sure the tenants are happy and any issues are dealt with promptly. They always alert me of changes in legislation so that ...
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Was this helpful? Yes
Nov 25,2017
Minithumbdown
By: 'Helen'
Nov 25,2017
0 people found
this helpful
I've never left a negative review for anything before, but I will make an exception in this case. I used them to try to sell my flat (I fell for their inflated asking price), and have never been treated more like a number and ...
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Comment on agent fees
Standard
Was this helpful? Yes
Oct 22,2017
Minithumbdown
By: 'Alison James'
Oct 22,2017
6 people found
this helpful
Buyers, BEWARE if you are buying a property through Imagine. Sales staff, including the branch manager at Watford Branch, manipulate prospective buyers into paying more than market value, pressure them to exchange when buyers need more time to think about the transactions. They insult, cajole, ...
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Comment on agent fees
n/a
Was this helpful? Yes
Jun 19,2017
Minithumbdown
By: 'Angry purchaser'
Jun 19,2017
5 people found
this helpful
Do not touch this firm, they are cowboys, they are a joke, completely out for themselves, with underhand practices and dishonest dealings. They couldn't care less about you, they will bully and put pressure on you until they get their own way. Which will leave ...
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Comment on agent fees
Awful
Was this helpful? Yes
May 14,2017
Minithumbdown
By: 'Sarah'
May 14,2017
3 people found
this helpful
Do not use Imagine estate agents to sell your property, they will waste your time and find you no buyers. We wasted money on solicitors and fees only to find out in 3 weeks nothing had progressed on the sale. We lost the property we were ...
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Comment on agent fees
Don't sign up for 1% fee. Ask for 1% fee INCLUDING the VAT or else you are paying them a rate of 1.5%!
Was this helpful? Yes
Feb 03,2017
Minithumbdown
By: 'JSB'
Feb 03,2017
1 people found
this helpful
From the point of view of the tenant, they are not helping at all. They don't manage to negotiate any better deals, they are even incapable of convincing the landlord that a bathtub should have a shower head in the 21st century. Once they get ...
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Comment on agent fees
I don't understand why the tenant has to pay to be referenced, get the inventory done or ensure the deposit. All these things should be responsibility of the landlord. I can accept cleaning fees as at least the tenant will benefit from it but they should be optional as they could opt for cleaning themselves. This is common practice, but outrageous anyway.
Was this helpful? Yes
By: Watford
Jun 29, 2018
View all comments (1)
You will also have to pay £36 to get a reference from them to move to your next property Which is outrageous! ...
Jun 07,2016
Minithumbdown
By: 'Poor customer service, no integrity and don't bank'
Jun 07,2016
5 people found
this helpful
I recently used imagine to find a property to rent and this is a company that I will Never use again. They do not know what's going on in the property as there was so many issues with the property. What makes it worse is ...
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What agent could do to change your mind?
Very exspensive.
Attached Files
Comment on agent fees
Very exspensive.
Was this helpful? Yes
Apr 20,2015
Minithumbdown
By: 'Jo2345'
Apr 20,2015
6 people found
this helpful
Very Poor Customer service!!! would not use these agents again!! They will keep you imagining! bascially. No replys to phone calls! lies about the vendor. kept us waiting and waiting until we had to pull out. Wasted our money on fees with solicitor and survey! ...
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What agent could do to change your mind?
Wont not use this agent ever again!
Attached Files
Was this helpful? Yes
Feb 27,2015
Minithumbdown
By: 'John Rander'
Feb 27,2015
4 people found
this helpful
owner along with employees should be banned from the industry. The lied about our buyer from day one.Cash buyer who needed a mortgage !!!!!!!. Don't pull the wool over my eyes Mr Cole. Your a discrace to the industry...
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What agent could do to change your mind?
reluctantly paid them but should have discounted these due to the lie\'s they told.
Attached Files
Comment on agent fees
reluctantly paid them but should have discounted these due to the lie\'s they told.
Was this helpful? Yes
Apr 25,2014
Minithumbdown
By: 'Q Tu'
Apr 25,2014
3 people found
this helpful
Took over three weeks to book a viewing for a flat to buy. Was fobbed off repeatedly when requesting more internal pictures and a floor plan. During the first week, the estate agent called me claiming there was a last minute opportunity to view the ...
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Was this helpful? Yes
Mar 19,2013
Minithumbdown
By: 'Zee'
Mar 19,2013
6 people found
this helpful
I paid for the references and all went successful. After that I was put through to someone called Katrina Fernandes who doesn\'t have any customer service skills and doesn\'t have an idea what she is talking about. She thinks every customer is a ...
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What agent could do to change your mind?
Should ahve taken things positively and should have mentioned everything clearly. Half of the staff doesn\'t have a clue what they are saying.
Attached Files
Was this helpful? Yes
Feb 12,2013
Minithumbdown
By: 'Yvonne'
Feb 12,2013
4 people found
this helpful
I contacted this agent on two occasions. On the first occasion I was dealt with by Bradley who had been let loose on the general public having joined 4 days ago. Sad to say he has no customer service skills and he knew nothing about the ...
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What agent could do to change your mind?
I think my review outlnes why I have no confidence. I appreciate Bradley is new but he needs to be closely mentored before he has direct access to the public. Also the team need to understand they are customer facing and the phone is king in their world as a potential customer will be at the other end so they need to think before they speak and utilise their customer service skills.
Attached Files
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 1 0 4 8 2 1 2 0 4

Fees

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Complaints Procedure

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Last updated at 5:24 PM 11/07/2018 by allAgents

Office 2
66-70 High Street, Bushey WD23 3HE
(2)
Office 3
Block B, 26 Wilmington Close, Watford WD18 0QF
(20)
Watford
712 St. Albans Road, Watford WD25 9NQ
(3)


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