Properties Glasgow - Infiniti Properties
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    Peter Fardy
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    Fiona McCabe
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    Caroline
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    Neil Shoneville
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    janice kerr
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    Craig
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    Janice
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    Karen Foley
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    Janice Hyslop
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    Peter
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    Suzanne Connelly
Think all estate agents are the same? Well we don’t - we know we’re different!

When it comes to property, think a fair fixed fee, complete transparency with straight talking, honest advice. Think a team of experienced professionals achieving results which have made us Lanarkshire’s No.1 independent estate agent
Properties for sale
Properties for rent
Feb 09,2017
Minithumbup
Suzanne Connelly
By:
Feb 09,2017
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Having only ever dealt with private landlords as opposed to agencies in the past, it's been an absolute breath of fresh air to deal with Suzanne and the team at Igloo Hamilton. 100% professional at all times, helpful and a true asset to the business, Suzanne really went the extra mile to help us move into our new property. I'd have no qualms whatsoever about recommending Igloo, as the service has been impeccable throughout....
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Dec 22,2016
Minithumbup
janice kerr
By:
Dec 22,2016
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Exceeded expectations during our very short journey of selling our family home. Comms from the initial approach to swiftly moving to closing date was excellent at all times. Requests to view our home within an hour of being listed online and recommended movement to closing date in under a week due to the very high interest/offers placed. 1st class professional service....
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Comment on agent fees
Very competitive
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Dec 20,2016
Minithumbup
Craig
By:
Dec 20,2016
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Great efficient and professional service we were constantly updated with feedback with each stage of the process being clearly explained to us Our house sold in one week and I would highly recommend them to anyone...
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Comment on agent fees
Estate fees were highly competitive and I felt were great value for money
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Dec 16,2016
Minithumbup
Craig
By:
Dec 16,2016
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Our house sold in 14 days so there's no complaints from us. Igloo kept the whole process simple from day one and the efficient friendly staff went out of their way to ensure we were constantly kept up to speed. Couldn't recommed Igloo highly enough. If Carlsberg sold houses .......
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Comment on agent fees
Fees are never good but we were offered a good deal.
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Sep 10,2015
Minithumbup
Peter Fardy
By:
Sep 10,2015
1 people found
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The property was fairly valued and the selling price was within 5% of that value. I received regular information by text and telephone about the selling process which Igloo managed. From signing up with Igloo to selling was about 9 weeks and I am happy to recommend them....
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Comment on agent fees
Flat fee for selling and fee for arranging viewings are reasonable.
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Aug 07,2015
Minithumbup
Peter Fardy
By:
Aug 07,2015
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I found Igloos service from the beginning of the selling process to the end, extremely good. The staff kept you informed through the complete process, and all details were explained. Any phone calls to the office were deal with quickly, and I have been more than pleased with the service provided....
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Aug 06,2015
Minithumbup
Craig
Janice
By:
Aug 06,2015
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This is the second time Igloo Hamilton has sold property for me. They deliver a quality service combined with personal attention . I recently had two properties on the market and again the Team at Igloo deliverd . Both properties were sold quickly ,and Igloo's expertise made the process from Marketing to Offer smooth and trouble free. Would highlyrecommend them....
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Comment on agent fees
The fees are competitive .
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Aug 05,2015
Minithumbdown
Caroline
Suzanne Connelly
By:
Aug 05,2015
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A pleasure to deal with. From the first phone call to the second viewing. Always very friendly & proffesional. Would deal with them again without a hesitation....
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Aug 04,2015
Minithumbup
Neil Shoneville
Fiona McCabe
By:
Aug 04,2015
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Igloo helped me efficiently and professionally. Fiona and Neil couldn't be anymore helpful and helped me move into my property in less than a week. I have found igloo very professional and customer friendly. I would certainly recommend igloo to friends and family....
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Comment on agent fees
Acceptable
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Aug 03,2015
Minithumbup
Craig
By:
Aug 03,2015
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Our process for selling our property through Igloo was a professional and stress free process, Craig and the staff at Igloo were there for us every step of the way, we were offered positive selling pointers when putting our house on the market which resulted in a quick, efficient sale. Would highly recommend...
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Aug 03,2015
Minithumbup
Janice
Suzanne Connelly
By:
Aug 03,2015
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Igloo have been a pleasure to deal with, making my house sale feel smooth, stress free and easy. They are a very refreshing change from Estate Agents I have dealt with in the past and present. A friendly, honest, helpful and professional service giving excellent advice for both selling and buying. I have already recommended Igloo to friends and family and would have no hesitation in using them again. Thank you for all your hard work....
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Jul 28,2015
Minithumbup
Craig
Janice
By:
Jul 28,2015
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I found igloo very helpful and hassle free. They kept in constant contact with me with any updates on viewers and their comments. I would definitely recommend using igloo and would certainly use them again as the house was sold in a matter of weeks....
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Jul 27,2015
Minithumbup
janice kerr
Craig
By:
Jul 27,2015
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The agent was very reactive in supporting me when the house was slow to sell. They took over the viewings and we got 4 offers in 2 weeks....
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Jul 27,2015
Minithumbup
Peter Fardy
By:
Jul 27,2015
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We were presented a great service to us when choosing which estate agents to sell with, and a good deal if we chose Igloo.We decided to accept promptly.The house had numerous viewings and we were alerted of each viewing promptly by text.At every stage we were kept informed of viewer feedback.The house sold in 9 weeks....
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Comment on agent fees
Fees were outlined at the start, and we accepted because we felt it was a good deal, especially as it was a discounted offer if we accepted right away.
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Jul 26,2015
Minithumbup
janice kerr
Craig
By:
Jul 26,2015
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First positive experience was last July with Kevin the owner who explained procedure and prices. Despite speaking to other Estate Agents ,when I decided to sell this year I had no hesitation in choosing Igloo due to the confidence and enthusiasm he had shown. Craig Mitchell kept his appointment on time and was very pleasant to deal with reafirming prices and procedures. They overseen the viewings and I was kept informed with daily texts, names and times of the viewings. I was well informed by ...
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Comment on agent fees
Competitive, simple and easy to understand
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Jul 26,2015
Minithumbup
Craig
janice kerr
By:
Jul 26,2015
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We had dealings with 4 or 5 staff at igloo on the sale of my property. All of them were thoroughly professional The only negative point I would like to mention was the time it actually took to put the property on the market. I think this should be looked at & improved....
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Jul 24,2015
Minithumbup
Craig
Peter
By:
Jul 24,2015
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Having been on the market for a year with another agent, with no viewings for 7 months, we moved to igloo with sceptical feelings. After meeting Craig, who was very knowledgeable and professional, we felt more positive. We decided to give them a go with a view of coming off the market if unsuccessful. We had viewings instantly - this could be partly due to the professional quality of the photographs. Each viewing was confirmed by text message and followed up by the very helpful office staff wh...
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Comment on agent fees
Costs discussed upfront with no hidden surprises
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Jul 17,2015
Minithumbup
Neil Shoneville
By:
Jul 17,2015
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Great service off Neil and the rest of team, I think the only thing that lets them down is there choice of tradesmen...
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Jul 14,2015
Minithumbup
Caroline
Craig
By:
Jul 14,2015
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very IMPRESSED from my first point of contact, great details and pictures of the property, strong viewing numbers and good feedback on each viewing. Not always easy in a people based business to achieve such high standards of service. I would put this down to all the staff having a great passion for the customers experience! Well done. I don't make these points lightly as I am normally a miserable git that likes to moan, shocked and stunned. Would highly recommend IGLOO..........
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Jul 14,2015
Minithumbup
Peter Fardy
By:
Jul 14,2015
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1.Igloo kept us updated at all times, we were called and txted to confirm viewings. 2.Feed back was given to us in a timely manner by Igloo from potential buyers. 3.Always available to help out and give advice....
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Jul 13,2015
Minithumbup
Craig
Janice Hyslop
By:
Jul 13,2015
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Very professional service from day 1 to the sale of our house, would strongly recommend Craig and the team at igloo to anyone thinking of selling there house....
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Jul 09,2015
Minithumbup
Craig
Janice
By:
Jul 09,2015
0 people found
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Craig was the ultimate professional when setting up and handling my sale. He displayed an excellent knowledge of the area and provided detailed information that was pertinent. The team at Igloo kept in touch at all times and the staff in the office were extremely helpful and very pleasant...nothing was too much trouble. I wouldn't hesitate in recommending Igloo to friends or family as my experience has been very positive indeed...selling my house in six days!! Craig had indicated from the ou...
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Jul 08,2015
Minithumbup
Peter Fardy
Craig
By:
Jul 08,2015
1 people found
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From start to finish we felt in safe hands with Igloo. Peter in particular was really helpful if we had any questions or queries and really went above and beyond the call of duty for us on more than one occasion. Thank you Peter!...
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Comment on agent fees
Although Igloo were not the cheapest we got quoted, their fees certainly reflect the great customer service we received!
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Jun 30,2015
Minithumbup
Peter Fardy
Craig
By:
Jun 30,2015
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Peter took great pictures of our property and showed me research he had done for house sales in the surrounding area. He was also quick to update me after viewings along with Craig and everyone has kept me updated with what was happening once we had received an offer. Carrie and Janice were also great at emailing etc when I was unavailable and the text updates are a great idea also....
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Jun 26,2015
Minithumbup
Peter Fardy
janice kerr
By:
Jun 26,2015
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From day one when Peter Vardy came to see me, his positivity about the sale of my house gave me confidence in Igloo and the photographs taken with the 'magic' camera were just outstanding. After every viewing the staff would give me feedback from the viewers and gave me helpful advice when I asked for it. I did find the viewings stressful and asked the staff to do it for me, that was a great relief. So I would like thank, Carrie, all of the Janice's, Suzanne, Peter, Craig, Neil and please forgiv...
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Comment on agent fees
I think that the Igloo fees are very reasonable for the work that they do.
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Jun 26,2015
Minithumbup
Peter Fardy
By:
Jun 26,2015
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Peter was very helpful in the sale of the property and even though it has taken quite awhile to sell I wouldn't blame igloo, sign of the times. My only problem is the fact the other persons house is only just on the market and if it takes as long as ours to sell that means ours has Been on the market nearly a year....
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Jun 25,2015
Minithumbup
Craig
Janice
By:
Jun 25,2015
0 people found
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Igloo have delivered the service they promised to provide. Advice given to us after our property was on the market for a period of time with not a lot of interest was spot on and house sold very quickly afterwards. Staff have been very helpful and professional both with selling my property and with my renting a property from them as well. Thank you so much....
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Jun 24,2015
Minithumbup
Craig
By:
Jun 24,2015
0 people found
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I feel that the sale of my house has been quick was good to get the 8 week review to touch base again but I didn't feel like there was a lot of contact before this unless there was a viewing overall though I was happy with the service...
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Jun 23,2015
Minithumbup
Craig
By:
Jun 23,2015
0 people found
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Our propety was well documented on the websites and we were kept up to date will any interest that was observed towards our property. Overall we are delighted with the service we recieved. Thank you Igloo...
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Comment on agent fees
More than happy to pay the fees for the service we received
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Jun 22,2015
Minithumbup
Peter Fardy
janice kerr
By:
Jun 22,2015
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We have been very happy with Igloo and the service they have offered. Our two main contacts have been Peter and Janice and they have both offered excellent advice through every part of the selling process but to be fair the whole team have been fantastic....
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Jun 14,2015
Minithumbup
Craig
By:
Jun 14,2015
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I was very impressed by the prompt and professional service Craig gave me. His explanation of the current market and his advice as to how the property should be offered were spot on. An offer was received and accepted within a week of the property being advertised. I would be happy to use them again....
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Jun 10,2015
Minithumbup
Craig
Peter
By:
Jun 10,2015
0 people found
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All the staff where very helpful at the office always there for good advice .craig was the main member of staff that was dealing with my property ....
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Comment on agent fees
Wee thought the price was a good price and was happy with it.
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Jun 09,2015
Minithumbup
Craig
By:
Jun 09,2015
0 people found
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After a very negative experience with a well known estate agent in the area Igloo were a dream to work with. Igloo gave realistic valuations and advice whilst positively working to do their best for you as opposed to telling you what you wanted to hear. We dealt mainly with Craig but when he was out of office there were no delays or breaks in communication as someone else in office would keep us up to date or respond to our calls. Communication was second to none both via email and phone which ...
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Comment on agent fees
After having a very poor experience with another well known estate agents in the area we complained but only received part of our upfront fee as a refund. Igloo were very understanding and used the home report we had with first estate agents to save us money and worked out their best price for us so we weren't really out of pocket as a result of the poor service from the other estate agents and our decision to change estate agents. Fees were clear so we could budget. No hidden costs.
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May 22,2015
Minithumbup
Craig
janice kerr
By:
May 22,2015
0 people found
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Very happy with the service from igloo, fees were good and they sold my house within 9 weeks, the communication was good and they were always happy to answer any questions. We also viewed a number of their properties so seen the service from the buyer point of view which was also good. Recommend...
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Comment on agent fees
Very fair but worth every penny
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May 22,2015
Minithumbup
Fiona McCabe
Neil Shoneville
By:
May 22,2015
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I found igloo very helpful. I was looking for a property ASAP as I had just split up from my partner and needed a place ASAP. Fiona helped me get a proper close to my kids and also furnished. Also Neil was great he should me the property and also gave me all the info regarding council tax band and utility supplier. I have been renting with igloo for 12months and I will continue to do so in future....
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May 22,2015
Minithumbup
Janice
Craig
By:
May 22,2015
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Excellent service, very friendly and helpful staff, especially craig. Would very much recommend to anyone wanting to sell their property and i would use the service again....
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Comment on agent fees
Fees Excellent
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May 21,2015
Minithumbup
Fiona McCabe
Neil Shoneville
By:
May 21,2015
0 people found
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Igloo deal with the letting of my property. They take the worry away from me and allow me to get on with my day job knowing my property is in safe hands...
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May 21,2015
Minithumbup
Fiona McCabe
Neil Shoneville
By:
May 21,2015
0 people found
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I have used previous letting agents in the past but after bad experience I was referred to igloo by my friend. I went into the office as I felt I needed to see them before deciding to use them (get a feel for them it you like) fiona was great really friendly and great banter. I started by giving them one of my properties to manage now the manage all 6 of them and I have great communication between fiona and Neil and all the team at igloo....
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May 20,2015
Minithumbup
Craig
By:
May 20,2015
0 people found
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We were fortunate to have forgot the Hamilton branch when we were going to sell our home, they were with us every step of the way. We found them very hands on and honest, and we really appreciated that as if really helped to take the pressure off us. We never felt forced to accept a offer. We were very impressed by the professional team and how they made everything stress free. They are a very organised team and always very quick at handling any issues. They are extremely prompt at answering any...
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May 20,2015
Minithumbup
Peter Fardy
By:
May 20,2015
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Igloo were very helpful in the sale of my flat. They were easy to get hold of, full of good advice, and were able to get my flat sold for me. Excellent service....
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May 20,2015
Minithumbup
Craig
By:
May 20,2015
0 people found
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Craig was very professional and helpful and made the transaction very easy and stress free . Would highly recommend Craig to anyone and the company he represents igloo as your number 1 estate agent Cheers again Craig...
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May 20,2015
Minithumbup
Peter Fardy
Craig
By:
May 20,2015
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Staff were very pleasant .My house was displayed well on site .a little work on communication could be done .a few mixed up details in regards to viewers,but we're sorted ....
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May 20,2015
Minithumbup
Craig
By:
May 20,2015
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Did my homework on a few estate agencies and decided to go with Igloo who were recommended to me by a friend from work. Glad to say it worked out very well and got my house sold within 5 weeks of being on the market. Dealt mostly with Craig who was extremely professional but very friendly and always kept us informed of what was happpening. He was always available to answer any questions we had ( I had a lot of questions as this was our first time selling a house) and put us at ease throughout th...
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May 20,2015
Minithumbup
Craig
janice kerr
By:
May 20,2015
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Igloo kept me up-to-date on selling my property I could tell from the 1st conversation I had on the phone with Carrie that I would be using igloo as she was friendly and helpful. Craig came and valued my property and took my photos of my house and they looked great I was extremely please. My property was only on the market for 2 weeks and was sold. Janice kept me up-to-date with my feedback on my viewing which I found really helpful. I will certainly be using igloo in the future and highly recom...
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Comment on agent fees
acceptable
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May 20,2015
Minithumbup
Fiona McCabe
Neil Shoneville
By:
May 20,2015
0 people found
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I have been using Igloo for a few months to rent out my property. When i first approached them about renting out my flat, i was new to being a landlord. Fiona took the time to explain everything to me. Igloo were able to find me a tenant within a week and I am very happy. They have communicated with me every step of the way. Their fees are competitive and the service has been excellent. Will use again....
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May 19,2015
Minithumbup
Fiona McCabe
Neil Shoneville
By:
May 19,2015
0 people found
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I have rented for 3 years and i have found igloo to be the best out of the 2 other lettings agents i have used. The staff are great, friendly and helpful. With regards to any issues i find them very helpful and quick and getting the issue resolved, not that i have had a lot of issues just a leaky tap and faulty light switch. I will continue to use igloo....
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Comment on agent fees
Standard
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May 19,2015
Minithumbup
Peter Fardy
By:
May 19,2015
0 people found
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Igloo were a great company to deal with, they were excellent with communications and updates. They gave really useful advice which helped in the selling of my property....
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May 19,2015
Minithumbup
Craig
By:
May 19,2015
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We were very happy from the service from start to finish from igloo. They were understanding of our needs and very helpful. After we went on the market our property sold in just under 4 weeks and i was kept informed every step of the way. Igloo also helped us find a solicitor who i would also recommend very highly. Many thanks igloo, i would highly recommend!...
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May 19,2015
Minithumbup
Craig
Peter Fardy
By:
May 19,2015
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Very helpful and professional estate agency. As someone interested in buying several of their properties I have spoke to various members of staff and have found every one polite, well informed and very pleasant to deal with. Would highly recommend....
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May 18,2015
Minithumbup
Craig
Janice
By:
May 18,2015
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I would recommend Igloo if I were to be selling another property. At the first meeting it the fee was agreed and this did not change when my property was sold. A small issue I had was review meeting was not held according to the agreed timetable....
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Comment on agent fees
Reasonable
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May 18,2015
Minithumbup
Neil Shoneville
By:
May 18,2015
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neil from igloo took care of letting my property and kept me right with all i needed to do. He was efficient and helpful and organised everfything i now have a tenant in my property who seems to be loooking after the place. never had any problems getting in touch with neil or anyone at igloo and there mnanagement fees are very reasonable., Recommended...
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Comment on agent fees
fair managament charges.
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May 18,2015
Minithumbup
Craig
By:
May 18,2015
0 people found
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I used Igloo as they had been recommended to me by trusted friend who had nothing but praise for them. I also found them to be courteous, knowledgeable and professional. Really helpful and friendly staff put me at ease and ultimately obtained the very best sale price for my property. I would not hesitate to recommend Igloo to others....
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May 16,2015
Minithumbup
Peter Fardy
Fiona McCabe
By:
May 16,2015
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My experience with igloo was pretty good. They do flat inspections every so often which I found reassuring. Most of the staff I dealt with were very nice. To be honest I never really had any problems which needed resolving so I can't really comment on good they are doing that. Although on the day I got my keys there was no mattress and they got that sorted with the landlord on the sane day. The only thing that did happen was a repair to the shower doors as they'd come off the runners with the l...
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May 16,2015
Minithumbup
Craig
By:
May 16,2015
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I was very impressed with the professionalism shown by Craig when selling our property through Igloo. We received a first class service from valuation to the quick and efficient sale of our home. We are extremely pleased that we used Igloo and would recommend using their services again ....
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Comment on agent fees
A very fair and accurate fee
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May 16,2015
Minithumbup
Craig
By:
May 16,2015
0 people found
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when we were first going on the market, we had 3 different estate agents visit us at our propertyand igloo were by far the most thorough. Their fees were fair and they promised us a great service. We werent disappointed after we went on the market, we weren't disappointed as they were very good , very helpful, and always on hand to answer our questions . We sold our house to the 3rd viewer for a price we were very happy with. The whole process was smooth and igloo were very efficient. I would hi...
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May 13,2015
Minithumbup
Peter Fardy
Craig
By:
May 13,2015
0 people found
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I am very happy with the service I received from Igloo all the staff were very helpful and explained everything fully. I would use them again ....
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May 13,2015
Minithumbup
Neil Shoneville
By:
May 13,2015
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From start the end I was impressed with how up to date and help was given to me. It was the easiest transition that I have gone through and I was always helped along the way. Impressed is one word I don't use a lot but has to be used this time because Igloo were fantastic to me....
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May 12,2015
Minithumbup
By:
May 12,2015
0 people found
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very professional and honest. ..my house sold to the first person who viewed it..I would definitely recommend Igloo to friends and family x...
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May 11,2015
Minithumbup
Craig
janice kerr
By:
May 11,2015
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The sale of my property went well. The staff have great knowledge of the market and what's going on locally in the property market. I was kept in the loop promptly with text and phone calls. The staff at Igloo always answer calls promptly and professionally. This is my second time using Igloo and wouldn't hesitate to use them again or to recommend they to friends and family....
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May 11,2015
Minithumbup
Craig
janice kerr
By:
May 11,2015
0 people found
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this is the first time we have ever sold a house and we felt we were in very good safe hands. we were supported and reassured by all of the staff from the Hamilton branch during every step of the way. our house sold very quickly and we were very pleased with the service. I will, and have, recommended Igloo to others....
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May 08,2015
Minithumbup
Craig
Peter Fardy
By:
May 08,2015
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From the first moment we met Craig we knew we would be using him, and Igloo, to sell our house. He was punctual, polite, friendly and knowledgeable. He came prepared with an excellent portfolio of the services that Igloo provide for their customers. He took his time to find out exactly what we required and explained how he could help. He took great detail in going through everything with us and made the whole process very easy. We will definitely be recommending their services. I can't thank Ig...
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Comment on agent fees
Fees seemed very fair.
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May 08,2015
Minithumbup
Craig
By:
May 08,2015
0 people found
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Excellent service,Craig sold our house in less than a week, what more can you ask. Would definitely recommend Igloo to anyone looking sell their house....
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May 08,2015
Minithumbup
By:
May 08,2015
0 people found
this helpful
igloo where really great, they kept me up-to-date on purchasing my new property and as I was a first time buyer I wasn't sure what i needed to do, they also helped me with finding a solicitor. I went to igloo as they are well known, I seen there sales boards almost everywhere. Also a family member of mines used them to sell their property and couldn't compliment them enough, and if you knew my family member that takes a lot. If I ever decide to sell my property and buy a new one I will be using ...
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Comment on agent fees
Acceptble
Was this helpful? Yes
May 07,2015
Minithumbup
Peter Fardy
By:
May 07,2015
0 people found
this helpful
Peter took care of us from start to finish when we were putting our house up for rent . He kept us up to date on a regular basis . Fantastic work. We have now had our tenants in for 1 and 1/2 years which is also fantastic ....
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May 07,2015
Minithumbup
janice kerr
Craig
By:
May 07,2015
0 people found
this helpful
My wife Helen and myself have absolutely no negatives to say regarding our dealings with any member of staff in the Igloo office in Hamilton. All enquiries were dealt with promptly and efficiently but also on a personal basis excellent service all round....
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May 07,2015
Minithumbup
Janice
Craig
By:
May 07,2015
0 people found
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This was the second time we have used Igloo to sell our house - we went back to them as their customer service was fantastic first time round. They didn't disappoint us - our house was only on the market for a month and now we have sold again!! The staff at Igloo provided us with great communication and updates every step of the way, in a really friendly and down-to-earth way. Janice was great in negotiating the final sale price, managing to get us full Home Report value for the house. We cou...
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May 04,2015
Minithumbup
Peter Fardy
Janice
By:
May 04,2015
0 people found
this helpful
Igloo helped with the sale of my two recently converted flats in Leith - I had originally sought the services of an Edinburgh estate agent, but decided to work with Igloo as I have dealt with them before, and have always had good service and feedback. The properties were photographed and marketed very quickly - I was given good advise with regards where to pitch the price of the flats, and they sold quicker than expected - Igloo kept me appraised of the offers that were received and negotiated w...
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Comment on agent fees
Very competitive compared to other agents I contacted in Edinburgh.
Was this helpful? Yes
May 01,2015
Minithumbup
Craig
By:
May 01,2015
0 people found
this helpful
The estate agent was very helpful and kept my wife and I updated and gave us advice when needed.Igloo was great overall.Would recommend them....
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May 01,2015
Minithumbup
Craig
Peter Fardy
By:
May 01,2015
0 people found
this helpful
excellent service from igloo from start to finish. Everyone in the office is really helpful and nothing ever seems a bother to them. My flat sold quickly and I also bought a house through them - couldn't be happier....
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Comment on agent fees
very happy with fees, very reasonable considering the service they provide
Was this helpful? Yes
Apr 30,2015
Minithumbup
Craig
Caroline
By:
Apr 30,2015
0 people found
this helpful
In all our dealings with Caroline, Janice and Craig, at Igloo we found them to be friendly and highly professional. At the initial meeting with Caroline at the property she sold Igloo far better than the agents from other companies we had contacted. She promptly arranged a survey for the home report and took photographs of the house. We felt that we were being kept well informed of developments re. viewings, offers etc at all stages of the process. We also found the review meeting with Craig...
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Apr 30,2015
Minithumbup
By:
Apr 30,2015
0 people found
this helpful
Delighted with how quickly our house was sold, got 3 quick viewers with 3 offers. Sold above what we were expecting within a week....
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Comment on agent fees
Was pleased at time but have since found agent offering same service for half the price.
Was this helpful? Yes
Apr 30,2015
Minithumbup
By:
Apr 30,2015
0 people found
this helpful
From the start igloo where great and I sold my property in one week which was fantastic I would defiantly recommend them to friends and family. I would use igloo again....
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Apr 30,2015
Minithumbup
Craig
Janice
By:
Apr 30,2015
0 people found
this helpful
From the very first moment we met with Craig, we knew we would be using the services of Igloo to sell our property. Craig offered a professional and thorough break down of services, costs and options while always remaining friendly and approachable. Delighted, that with the support of both Craig and Janice, we have sold our property in less than a week. Can't recommend this company high enough! Thank you so much Igloo...
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Apr 30,2015
Minithumbup
Peter Fardy
Fiona McCabe
By:
Apr 30,2015
0 people found
this helpful
Igloo have managed my property portfolio for a few years. I have always found them to be very pleasant and helpful. In general, they are doing a good job for myself and my tenants. Their rates are reasonable. On several occasions, however, I have had to call or email multiple times to get responses to questions or requests. The issue of tenant rents arriving on time is of the utmost importance to us and I have had to ask on several occasions for them to chase tenants for money or that if any mo...
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Was this helpful? Yes
Apr 29,2015
Minithumbup
Peter Fardy
Craig
By:
Apr 29,2015
0 people found
this helpful
I was delighted with Igloo's performance in relation to selling my property. They set the property at the correct price and we had a number of viewers in the first week. Igloo were very proactive at speaking to viewers and getting their opinions after the viewing. Peter took excellent photos of the property and marketed it very well. We sold the property in the first fortnight of putting it on the market. The company is very professional and I would recommend them to any friends selling their pr...
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Was this helpful? Yes
Apr 29,2015
Minithumbup
Peter Fardy
Craig
By:
Apr 29,2015
0 people found
this helpful
Peter at Igloo handled the letting of our property. He made us aware of all requirements and the costs he quoted were accurate. Most importantly we were able to let the property within a few days of going to market....
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Was this helpful? Yes
Apr 28,2015
Minithumbup
Craig
Janice
By:
Apr 28,2015
0 people found
this helpful
Sold our property and bought another with igloo. Can't thank them enough for their patience, professionalism and help throughout the process....
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Was this helpful? Yes
Apr 27,2015
Minithumbup
Craig
Janice
By:
Apr 27,2015
0 people found
this helpful
I have used Igloo for selling 2 properties and letting 1 property. I have found that they have excellent estimate valuations (on all occasions we have sold/let quickly as they properties have been marketed at the right price). They are also available to talk to whenever I needed and quick to return my calls. I would not hesitate to recommend them if selling a property in Hamilton....
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Apr 26,2015
Minithumbup
By:
Apr 26,2015
0 people found
this helpful
I went to igloo as a first time buyer through the word of mouth. I found the service professional and friendly. They even got me intouch with a mortgage advisor who got me a better mortgage than what my bank offered me. I couldnt recommend igloo enough and i recommend igloo to all....
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Comment on agent fees
Affordable
Was this helpful? Yes
Apr 23,2015
Minithumbup
Peter Fardy
By:
Apr 23,2015
0 people found
this helpful
I found Igloo to be really friendly fast & efficient in realising my needs. They matched me with a rental property that was perfect for our family. I found them to really approachable and would definitely use them again in the future. Well done Igloo....
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Apr 23,2015
Minithumbup
By:
Apr 23,2015
0 people found
this helpful
Such a lovely welcoming company, couldn't help me anymore if they tried. Service was fantastic and they advice and help they gave me on selling my property was just fantastic....
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Apr 22,2015
Minithumbup
Neil Shoneville
Fiona McCabe
By:
Apr 22,2015
0 people found
this helpful
I have used igloo for several years and have rented more than 1 property with them. I find the team very helpful and forthcoming, They keep you up-to-date with the progress of everything from the reference checks to the move in date and also text you with updates. I will continue to use igloo in the future...
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Was this helpful? Yes
Apr 21,2015
Minithumbup
Janice
Craig
By:
Apr 21,2015
0 people found
this helpful
The staff I spoke to were very helpful in explaining how the company works to deliver a good service. They were 'upfront' about costs, and what they would do. They made me feel that 'nothing was a bother'. They were also very prompt in passing on messages and offers from prospective buyers. The only point that might have been a wee bit more helpful - was they might have 'nudged' the buyer to offer slightly more. Otherwise - thanks to all who assisted me....
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Was this helpful? Yes
Apr 21,2015
Minithumbup
Craig
Janice
By:
Apr 21,2015
0 people found
this helpful
Fantastic local knowledge and helpful one to one personalised service, was made to feel that nothing was to much trouble and certainly helped with stress levels involved when selling a property for the first time !!!,would HIGHLY recommend !...
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Comment on agent fees
worth every penny
Was this helpful? Yes
Apr 21,2015
Minithumbup
Peter Fardy
By:
Apr 21,2015
0 people found
this helpful
I now understand why igloo is Lanarkshire's number one independent estate agent. From start to finish I received professional service from a team of people who clearly understand the business and their customers. Having had some dealings with other estate agents, I can honestly say that none of them have the attention to detail and outstanding customer service that igloo deliver. I have recommended igloo to friends and family and will continue to do so. Well Done and Thank You to everyone at i...
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Apr 21,2015
Minithumbup
Craig
Peter Fardy
By:
Apr 21,2015
0 people found
this helpful
Great all round service from igloo. Kept me up to date during the initial marketing and viewing process and was delighted with the tenant they put in place. They now manage 3 of my properties...
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Apr 21,2015
Minithumbup
Janice
By:
Apr 21,2015
0 people found
this helpful
Igloo were very efficient in dealing with my 'Maiden voyage' onto becoming a landlady. They were on hand to deal with any queries or problems I encountered providing a high standard of customer service. I was very impressed and will hopefully deal with them very soon for my next property....
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Apr 21,2015
Minithumbup
Janice
Craig
By:
Apr 21,2015
0 people found
this helpful
From the moment I made the call to view the property until the moment they handed me my new keys I couldn't be more happy with there service and there constant updates on progress on my new home. As a first time buyer I would recommend igloo to everyone. All staff at igloo as a team are great professional bunch. Thanks igloo!...
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Comment on agent fees
Reasonable affordable!
Was this helpful? Yes
Apr 21,2015
Minithumbup
Peter Fardy
Fiona McCabe
By:
Apr 21,2015
0 people found
this helpful
I have been a tenant with igloo for several years now and have rented several properties with them. I find the igloo team a great team they are very pleasant to deal with. They always keep in contact with yo by email or text msg which I find great. I have recommend few of my family and friends to igloo as i think there is no1 else as good as them....
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Comment on agent fees
Fees are acceptable
Was this helpful? Yes
Apr 21,2015
Minithumbup
Craig
Janice
By:
Apr 21,2015
0 people found
this helpful
We always felt that anyone at the office could help us when we rang in. Communication on the whole was great, we always recieved feedback quickly and if no feedback obtained still a courtesy call to tell us that, which was appreciated. Despite some difficulties selling the property we felt this was no reflection on igloo or the staff. Everyone was also always very friendly...
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Comment on agent fees
Like the fixed fees format
Was this helpful? Yes
Apr 20,2015
Minithumbup
Craig
Janice
By:
Apr 20,2015
0 people found
this helpful
I have rented from igloo at several properties but recently when I moved to my new property, I found Craig & Janice extra helpful as I needed to be closer to my family. They understood my situation helped me with the most upbeat positive attitude not in the past when I was with another agency they didn't want to help me and actually they didn't help me that why I went to igloo in the first place as a view of my family members rent from them and highly recommended them and I am glad they did...
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Comment on agent fees
The fees where great, 1 months rent and 1months rent as deposit.
Was this helpful? Yes
Apr 20,2015
Minithumbup
Craig
Karen Foley
By:
Apr 20,2015
0 people found
this helpful
Fantastic service from a very helpful and competent team who advertised well, organised visits around family responsibilities and gave feedback quickly. Our house sold in a few weeks and I would highly recommend this professional company....
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Apr 20,2015
Minithumbup
Craig
Peter Fardy
By:
Apr 20,2015
0 people found
this helpful
The details that Craig gave us for using your services were straightforward and no hidden catches which we both liked. As for Peter, he was the one who did all the negotiating for us and he did a fantastic job as he got our house sold within 4 Weeks which was exactly what we needed. We will not hesitate to recommend Igloo to anyone who may wish to use their services in future. Great Job....
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Comment on agent fees
Very Reasobable with Vat included.
Was this helpful? Yes
Apr 15,2015
Minithumbup
By:
Apr 15,2015
0 people found
this helpful
Igloo Estate Agents stood out from the crowd when we came to sell our property. From the moment we booked our free valuation and received a text message to confirm the appointment, it was clear to us that Igloo is a professional company. We are pleased to say that this professionalism and pro-activity continued throughout every step of the process; from the well-researched valuation, to the excellent interior pictures of our home, to the constant contact during the sale of our property Β’Γ’β€š...
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Comment on agent fees
The fees were excellent and had no hidden extras.
Was this helpful? Yes
Apr 14,2015
Minithumbup
By:
Apr 14,2015
0 people found
this helpful
I have now used igloo estate agents to sell 2 properties. The first was a property i inherited after my late mother passed away. I wanted an agent that could take the hassle away , as i couldnt bring myself to visit the property again. Igloo took care of all the viewings, given me feedback after each viewing that took place. They also handled all the negotiations and i sold the property for above the home report value in just under 5 weeks. I have since recommended them to my daughter to use the...
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Comment on agent fees
fees were fair
Was this helpful? Yes
Apr 14,2015
Minithumbup
Craig
Janice
By:
Apr 14,2015
0 people found
this helpful
I have been involved in 4 house sales and and 1 purchase through Igloo. I have found their approach to be proactive in comparison with other agents and their responses to enquiries very good. I dealt mainly with Janice and Craig in the office who I found extremely helpful. I wouldn't hesitate to recommend Igloo to others and would use their services again in the future should I require them....
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Comment on agent fees
The fees are in line with others in the Estate agency market and due to the length of time taken for my property to sell (24months) it was probably a fair fee to pay. It may seem a bit high for properties which sell within a matter of weeks to be charged the same fees as properties which take years to sell.
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Apr 13,2015
Minithumbup
By:
Apr 13,2015
0 people found
this helpful
A First Class Service from start to finish - we were very impressed. We've used other agents in the past, but igloo's service surpassed all expectations. We had already spotted a house we wanted to purchase - so we had limited time to sell our own property and igloo took away all potential stress and worry by giving us excellent advice which we were happy to follow. Not only did they sell our property, but they sold it within the limited time we had and achieved a selling price we were delighte...
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Comment on agent fees
Very Competitive Fees
Was this helpful? Yes
Apr 13,2015
Minithumbup
By:
Apr 13,2015
0 people found
this helpful
1st Class Service and amazing photographs. In 2 weeks we had 10 viewers. Sold quickly and price above our expectations....
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Comment on agent fees
deal on fees was good value and better than some other agents we spoke to
Was this helpful? Yes
Feb 02,2015
Minithumbdown
By:
Feb 02,2015
0 people found
this helpful
Igloo tried to force me into lowering my sale price to a level which would be giving it away, claiming this would result in a sale! They arranged numerous viewers who cancelled on the day of viewing. They did not follow up or even ask for feedback when these 'viewers' cancelled. As I did not drop my price by up to another 15%, on top of an initial drop, they removed my property from sale, without refund of fees! They completed one review in 9 months, not one every 8 weeks as promise...
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What agent could do to change your mind?
They could have provided the service I expected and was promised at the outset.
Attached Files
Comment on agent fees
Fees seemed attractive as they were low but this reflected in the service and outcome - no sale and removal of property from the market.
Was this helpful? Yes
Areas covered
  • ML1
  • South Lanarkshire
  • ML2
  • North Lanarkshire
  • ML3
  • Central Belt
  • ML4
  • ML5
  • ML6
  • G72
  • G71
  • ML9
  • ML11

TPOS


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Job vacancies

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Agent Fees

We offer a competitive fee package, tailored to your needs.
Last updated at 10:53 AM 20/04/2015 by Janice Kerr

Complaints Procedure

In the first instance any concerns should be raised with our office manager. If you are not entirely satisfied at this stage, you can write to our company directors who will respond personally to your concerns.

We are also members of the Property Ombudsman for both sales and lettings
Last updated at 10:53 AM 20/04/2015 by Janice Kerr
Peter Fardy - upload your photo Peter Fardy
27 reviews

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Fiona McCabe - upload your photo Fiona McCabe
10 reviews

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Caroline  - upload your photo Caroline
3 reviews

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Neil Shoneville - upload your photo Neil Shoneville
10 reviews

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janice kerr - upload your photo janice kerr
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Craig  - upload your photo Craig
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Janice  - upload your photo Janice
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Karen Foley - upload your photo Karen Foley
1 reviews

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Janice Hyslop - upload your photo Janice Hyslop
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Peter  - upload your photo Peter
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Suzanne Connelly - upload your photo Suzanne Connelly
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Firm Address

2 Gateside Street
Hamilton
South Lanarkshire
ML3 7HT
01698 283000

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