Ideal Locations
4.8/5, 164 reviews
99% recommended
100% sales valuation accuracy
100% sales fee satisfaction
88% lettings valuation accuracy
92% lettings fee satisfaction
Ideal Locations estate agents and letting agents background began with a commitment to the community. The realisation of their high goals and standards helped their evolution to become one of the most forward thinking service providers in their chosen specialist sector that grew, and is still growing well beyond their ... show more Ideal Locations estate agents and letting agents background began with a commitment to the community. The realisation of their high goals and standards helped their evolution to become one of the most forward thinking service providers in their chosen specialist sector that grew, and is still growing well beyond their expectations.

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £94,000 £450,000
Lettings 88% 92% £400 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
34 0 115 2 6 0 4 0 3 0
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA UKALA TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“Helpful Agent...”

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Jul 29,2019
Minithumbup
Jack Bones
By: 'Mrs. Grace Nnaobi'
Jul 29,2019
0 people found
this helpful
The agent , Mr. Jack Bones was very helpful and explained everything to me. He also able to answer all my questions about the property....
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“Service was excellent i would like to recommend for others...”

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Jul 03,2019
Minithumbup
Shakil
By: 'Asia Firdous'
Jul 03,2019
0 people found
this helpful
Shikel Khan Has provided us excellent customer services with gaurt communications all together to complete our completion i would like to recommend for others...
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Comment on agent fees
Was good experience we are satisfy
Was this helpful? Yes

“Very Professional Agents...”

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Jun 19,2019
Minithumbup
Jack Bones
Manjit
By: 'Mo Can'
Jun 19,2019
0 people found
this helpful
Very professional. Received great and efficient customer service. They are very reliable. Would Definitely recommend Ideal Locations for any property services....
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“Excellent...”

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Jun 18,2019
Minithumbup
Jack Bones
Jack Bones
By: 'Salma'
Jun 18,2019
0 people found
this helpful
He is Very helpful and cooperative. He was on time and helped me through out signing the contract. Recommended!! 5 star...
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Comment on agent fees
Good
Was this helpful? Yes

“I have been renting my properties through Ideal locations for ......”

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Jun 18,2019
Minithumbup
Jack Bones
By: 'Gurpreet Minhas'
Jun 18,2019
0 people found
this helpful
I have been renting my properties through Ideal locations for a number of years and they have provided me with excellent and consistent service. Jack has been my main port of call and he's a great asset to the team! Always available and willing to ...
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“Excellent service...”

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Jun 18,2019
Minithumbup
Jack Bones
Georgina
By: 'faisal'
Jun 18,2019
0 people found
this helpful
Excellent service. This is the second time we have used ideal locations and both times they have been nothing but helpful. Would definitely recommend....
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“Great service...”

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Jun 18,2019
Minithumbup
Jack Bones
By: 'Kazeem'
Jun 18,2019
0 people found
this helpful
Jack was very helpful from beginning to end, can't faults him in any shape or form. He's very precise & concise. Cheers...
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“Very good...”

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May 31,2019
Minithumbup
Jack Bones
By: 'Natalia'
May 31,2019
0 people found
this helpful
Responsive, quick and professional. Honest, not trying to hide the problems and imperfections and helping us a lot to fix the issues....
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“Great...”

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May 31,2019
Minithumbup
Jack Bones
By: 'George'
May 31,2019
0 people found
this helpful
Great services. Polite and friendly. I have got the help I needed very quick and the problems have been solved quickly....
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Comment on agent fees
A bit high.
Was this helpful? Yes

“Renting in London...”

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May 20,2019
Minithumbup
By: 'Toby'
May 20,2019
0 people found
this helpful
Samina has been so helpful throughout the whole renting process. Available on short notice and always ready to answer any questions I have, what could have been really difficult has been so simple....
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“Nice Experience...”

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May 17,2019
Minithumbup
Jack Bones
By: 'Taofeek Owolaju'
May 17,2019
0 people found
this helpful
My experience with Ms Begun was nice. She treated me professionally. She makes herself available when in need of her assistance....
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Comment on agent fees
Very Good
Was this helpful? Yes

“Very helpful...”

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May 08,2019
Minithumbup
Jack Bones
By: 'Vignesh'
May 08,2019
0 people found
this helpful
Jack is very patient and clarified queries over the phone and mail. Expect the same support during my tenancy period....
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“Shakil is very punctual, answers and chases up any queries promptly, his communication skills are great. A down to earth friendly agent....”

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May 02,2019
Minithumbup
Shakil
By: 'Sam'
May 02,2019
0 people found
this helpful
Yes I would do, he is very fair and honest, he provides good customer service. Always kept me informed with the progress of the purchase....
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Comment on agent fees
I am a buyer so haven't been involved in fees.
Was this helpful? Yes

“These two were excellent i...”

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May 01,2019
Minithumbup
Manjit
Shakil
By: 'Richard'
May 01,2019
0 people found
this helpful
I would just like to say Manjit and shakil done everything they possibly could do to sell my property and I cannot thank them enough I'd recommend ideal locations to anyone wanting to sell a property...
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Comment on agent fees
Good fees
Was this helpful? Yes

“Excellent service...”

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Apr 18,2019
Minithumbup
By: 'Stuart'
Apr 18,2019
0 people found
this helpful
Samina was very professional, friendly during viewing. she went out of her way to answer all of my questions and was very patient while i was checking the property. She is an asset to your company. Keep up the excellent service you are providing!!...
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Was this helpful? Yes
By: Samina
Apr 20, 2019
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Hi Stuart, Thank you for your kind words. Samina ...

“review...”

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Apr 18,2019
Minithumbup
By: 'Victor'
Apr 18,2019
0 people found
this helpful
I feel pleased and happy as Samina as been responsable and has delivered a lovely and professional service since day one...
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Was this helpful? Yes
By: Samina
Apr 20, 2019
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Hi Victor, Thank you for your kind comments, I am pleased that you feel this way. My aim is to be there for any requirements you may have. - Samina ...

“100 % recommend...”

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Apr 15,2019
Minithumbup
By: 'IGP'
Apr 15,2019
1 people found
this helpful
Really good customer service ! from day 1 they all have been really accommodating and efficient. Would definitely recommended the agency. Specially Samina , she has been amazing through the whole process, always open and available to help....
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“Great service...”

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Apr 11,2019
Minithumbup
By: 'Ann'
Apr 11,2019
1 people found
this helpful
Hi Thank you samina for showing me around the property, even though I decided not to take it as the location is to far for me. You customer service was amazing. I would like to give 5 stars *****...
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Comment on agent fees
Not bad
Was this helpful? Yes

“Not ideal at all...”

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Mar 24,2019
Minithumbdown
By: 'A'
Mar 24,2019
0 people found
this helpful
Properties of Ideal Locations are in ideal locations, but the agency is not ideal at all. I lived in the flatshare rented from Ideal Locations agency for about one year. Maintenance and cleaning service were very bad. We had blocked sink few months, lights out ...
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Was this helpful? Yes
By: Samina
Apr 11, 2019
View all comments (1)
Hello. When reported these issues, we need to input these into our maintenance list and book for a repair, once a slot was available, the maintenance guy attended the property for these issues. In regards to the cleaners as we notified there were some issues with the cleaning company with them letting us down and delaying the cleaning with the property. We then chnaged the cleaners over to a better company who were then attending every 2 weeks. In regards to the top ups we was told by the ten ...

“Excellent Customer Service...”

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Mar 11,2019
Minithumbup
Jack Bones
By: 'Arunabha Sikder'
Mar 11,2019
1 people found
this helpful
Jack is very much professional and provided me with excellent and friendly customer service, happy to recommend to my friends and family...
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Comment on agent fees
Excellent
Was this helpful? Yes

“Great...”

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Mar 04,2019
Minithumbup
Jack Bones
By: 'Tomas'
Mar 04,2019
0 people found
this helpful
Correct like a switzerland clock! Has been very helpful to me and my mates and answered at the phone anytime I called him. Thank you Jack!...
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Comment on agent fees
Nobody likes agency fees but like Jesus said “what belongs to Cesar,give to Cesar”
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“Very Professional...”

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Mar 04,2019
Minithumbup
Jack Bones
By: 'CN'
Mar 04,2019
0 people found
this helpful
Had the opportunity to work with Jack in the past couple of months. Very professional and responsible. Would highly recommend Jack....
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Comment on agent fees
Good
Was this helpful? Yes

“Highly professional 5 star...”

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Mar 03,2019
Minithumbup
Jack Bones
By: 'Murugan'
Mar 03,2019
0 people found
this helpful
Jack is Very good and attentive to all the details . He is highly professional and cool. Provides timely responses .Feels better to work with him....
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“Very good service...”

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Feb 24,2019
Minithumbup
Shakil
By: 'Tanvir'
Feb 24,2019
0 people found
this helpful
Mr Khan has provided excellent service during the purchase of a flat. The sale was very long, drawn out process (nothing to do with the estate agents) but Shakil worked hard to get all the various questions asked by my solicitor answered....
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Comment on agent fees
Good value
Was this helpful? Yes

“Best of the best!...”

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Feb 07,2019
Minithumbup
Jack Bones
Georgina
By: 'Mr K Patel'
Feb 07,2019
1 people found
this helpful
I have been a longstanding customer of Ideal Locations, as they manage many properties for me. I am very happy with the service and look forward to more years....
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Comment on agent fees
REASONABLE
Was this helpful? Yes

“Moving in made easy for us...”

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Feb 05,2019
Minithumbup
Jack Bones
By: 'Sanid'
Feb 05,2019
0 people found
this helpful
Jack has been very help full with his approach and replies very promptly to any query or concerns. Would definitely recommend my friends and family to ideal location and especially to Jack, as he was the one who made our move smooth and stress free....
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Comment on agent fees
Good
Was this helpful? Yes

“Mrs...”

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Jan 31,2019
Minithumbup
Jack Bones
By: 'Jack'
Jan 31,2019
0 people found
this helpful
Very good and attentive to all the details, whenever I had a problem, he helped me to solve it. Good agent...
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Comment on agent fees
Good
Was this helpful? Yes

“Letting of appt at Centreways...”

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Jan 28,2019
Minithumbup
Jack Bones
By: 'Pummy'
Jan 28,2019
0 people found
this helpful
Jack was polite, conscientious and knowledge of the current market availability and rents. He obviously well versed in the rules and guided me well. He was efficient and polite...
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Comment on agent fees
After some negotiations I was happy with his fees
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“Excellent...”

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Jan 24,2019
Minithumbup
By: 'Mihaela'
Jan 24,2019
1 people found
this helpful
I was delighted by the outstanding customer service provided to me by Samina Begum! Thank you for making it so easy for me and my mother and even thought you weren't feeling well, you found time to make sure we are happy with the property!...
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Comment on agent fees
Excellent service also from Mr Kabeer.
Was this helpful? Yes
By: samina
Jan 24, 2019
View all comments (1)
Hi Mihaela Thank you for your kind words. I hope that you find a suitable place for your mother. Also I knew that we would be communicating during the vieiwng as your mother would have been attending alone, I thought it would be better if I informed you that I was not present at work. Thanks again, Take care - Samina x ...

“A real professional...”

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Jan 24,2019
Minithumbup
Jack Bones
By: 'khalil'
Jan 24,2019
0 people found
this helpful
Jack is a person who made us feel comfortable from the start, he answered our questions, and followed us through the whole process....
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Comment on agent fees
- Very responsive - comforting
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Ideal Locations
Complaints Handling Policy

Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, Sue Kaur, who will review your matter file and speak to the member of staff who acted for you.

3. Sue Kaur will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter.

4. Within three days of the meeting, Sue Kaur will write to you to confirm what took place and any solutions she has agreed with you.

5. If you do not want a meeting or it is not possible, Sue Kaur will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for an appropriate alternative such as review by another local solicitor or mediation to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied, you can then contact the
Legal Ombudsman,
PO Box 6806,
Wolverhampton
WV1 9WJ

about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk
Last updated at 2:10 PM 08/12/2017 by allAgents

Awards won by Ideal Locations

Individual Branch Awards

Ilford, IG1

London, E1


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Ideal Locations