Ideal Locations are a local, independent firm established since 2003. We specialise in all aspects of Estate Agency including Residential Sales, Residential Lettings, Management and Mortgage Services. So, if you have a property to Sell or Let, look no further than Ideal Locations, the local firm with local knowledge.

213 Cranbrook Road

Website not available Properties for sale
Properties for rent
Nov 16,2017
By: 'c zion'
Nov 16,2017
1 people found
this helpful
The people that dealt with my sale were dedicated, unrelenting, helpful and purposeful. They were excellent to work with. They achieved a positive outcome for me....
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Comment on agent fees
Excellent work
Was this helpful? Yes
Nov 13,2017
By: 'Obed'
Nov 13,2017
2 people found
this helpful
Really friendly agency, always there for tenants. Really efficient staff members, yet again, friendly and careful to tenant's needs. I would definitely recommend it....
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Was this helpful? Yes
Areas covered
  • IG1
  • E12
  • IG2
  • E15
  • IG3
  • IG11
  • IG4
  • IG5
  • IG6
  • RM1
  • E11
  • E7
  • E6


Review statistics

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Job vacancies

Please see a list of jobs available

Agent Fees

SALE FEE - 1% Sole Agency Fee
1.5% Multi Agency Fee

10% Full Management
6% Let only Fee

Please quote reference All Agent to receive this special offer.
Last updated at 2:08 PM 15/03/2014 by Manjit Sangha

Complaints Procedure

Ideal Locations
Complaints Handling Policy

Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, Sue Kaur, who will review your matter file and speak to the member of staff who acted for you.

3. Sue Kaur will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter.

4. Within three days of the meeting, Sue Kaur will write to you to confirm what took place and any solutions she has agreed with you.

5. If you do not want a meeting or it is not possible, Sue Kaur will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for an appropriate alternative such as review by another local solicitor or mediation to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied, you can then contact the
Legal Ombudsman,
PO Box 6806,

about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at
Last updated at 2:08 PM 15/03/2014 by Manjit Sangha

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