• Staff picture
    Atta
  • Staff picture
    Shakil
  • upload your photo
    Manjit
  • Staff picture
    Jack Bones
  • Staff picture
    Georgina
  • claim your profile
    Kabeer
Ideal Locations estate agents and letting agents background began with a commitment to the community. The realisation of their high goals and standards helped their evolution to become one of the most Read full description...Ideal Locations estate agents and letting agents background began with a commitment to the community. The realisation of their high goals and standards helped their evolution to become one of the most forward thinking service providers in their chosen specialist sector that grew, and is still growing well beyond their expectations.

“ Great service... ”

Jun 14,2018
Minithumbup
Jack Bones
By: 'Patty'
Jun 14,2018
0 people found
this helpful
Jack was great! Went above and beyond for me and my sister. Definitely would recommend. He helped us out in whatever way he can and made me feel comfortable asking him questions. Easy to contact and communicate with....
read full review
Was this helpful? Yes

“ Vinay... ”

Jun 05,2018
Minithumbup
Shakil
By: 'Vinay Gupta'
Jun 05,2018
0 people found
this helpful
It was great working with Mr. Shakil, as due to unforeseen obstacles, the exchange was taking quite long, however due to his prompt & quick responses exchange was possible with in stipulated time of mortgage offer....
read full review
Was this helpful? Yes

“ Good experience... ”

Jun 04,2018
Minithumbup
Jack Bones
By: 'Catalin C'
Jun 04,2018
0 people found
this helpful
Jack is always available and willing to help. It was a pleasure to deal with him and will probably use Ideal Locations again in the future....
read full review
Was this helpful? Yes

“ Helpful... ”

May 23,2018
Minithumbup
By: 'Turki'
May 23,2018
0 people found
this helpful
She's very helpful and she replies to our emails immediately she really cares I recommend her highly She is in top of her job...
read full review
Comment on agent fees
A bit pricey but worth it
Was this helpful? Yes
By: Samina Begum
May 23, 2018
View all comments (1)
Hello Turki Thank you for your kind words, I am always here to assist you with any queries you may have. ...

“ Samina... ”

May 22,2018
Minithumbup
By: 'EP'
May 22,2018
1 people found
this helpful
Really helpful when we had any issue and also really friendly and sensitive with us. We are really thankful with her....
read full review
Was this helpful? Yes
By: Samina Begum
May 23, 2018
View all comments (1)
Hello Estella, Thank you for your kind words, always here to assist you. ...

“ Wonderful, prompt and reliable service... ”

May 18,2018
Minithumbup
Jack Bones
By: 'Kristina'
May 18,2018
0 people found
this helpful
Jack has been very helpful and speedy throughout the whole process. He is always available and professional. Many TBA ks...
read full review
Was this helpful? Yes
By: Jack Bones
May 18, 2018
View all comments (1)
Hi Kristina, thanks for the review. It was a pleasure moving you and your family into the house. I hope your time there is enjoyable! | "JACK" ...

“ Excellent experience , very happy... ”

May 16,2018
Minithumbup
Jack Bones
By: 'Azhar'
May 16,2018
0 people found
this helpful
Agency fees was the only thing which was high. The rest of things were fine. Jack has the very good customer service skills. I would say Jack was one of the best agent I came across...
read full review
Comment on agent fees
Agent fees a bit high
Was this helpful? Yes
By: Jack Bones
May 18, 2018
View all comments (1)
Hi Azhar, I'm pleased that you found the service helpful. I hope you enjoy your time in East Ham. | "JACK" ...

“ Helpful... ”

May 11,2018
Minithumbup
Jack Bones
By: 'Shamila'
May 11,2018
0 people found
this helpful
Always on hand to help with things that need to be sorted as soon as, such as maintenance faults etc. Also completed my housing paperwork immidetiatly so that i was able to move in very quick which was good....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jack Bones
May 18, 2018
View all comments (1)
Hi Shamila, thank you for your review. I appreciate the kind words and hope you have a pleasant time at the flat. | "JACK" ...

“ For their dedication to dut... ”

May 11,2018
Minithumbup
By: 'Sanna and Adama'
May 11,2018
1 people found
this helpful
It is a great pleasure for me as a tenant of this property to expressed my satisfaction of the services rendered to me in accessing this property and the other services also available to the occupants of the property. This property is a very quite ...
read full review
Was this helpful? Yes
By: samina
May 11, 2018
View all comments (1)
Hello Sanna and Adama, Thank you for your review, we are delighted to hear that you are satisfied with our services, we will aim to keep up with the same standard. - Samina ...

“ Jack is prompt efficient and polite.... ”

May 08,2018
Minithumbup
Jack Bones
By: 'Danish'
May 08,2018
0 people found
this helpful
Jack Bones is prompt efficient and polite. He is an absolute professional. I wish him the very best for his future....
read full review
Was this helpful? Yes
By: Jack Bones
May 18, 2018
View all comments (1)
Hi Danish, thank you for the review. It was a pleasure helping you and your family with the move. I hope you enjoy your time at the house. | "JACK" ...

“ Fantastic Customer Service... ”

May 08,2018
Minithumbup
Jack Bones
By: 'Nazmul'
May 08,2018
0 people found
this helpful
Fantastic experience. Jack handled the whole transition very smoothly. Very kind and professional at the same time. Thank you very much....
read full review
Was this helpful? Yes
By: Jack Bones
May 18, 2018
View all comments (1)
Hi Nazmul, thank you for your review. Thanks for your cooperation throughout the referencing process. Cheers | "JACK" ...

“ Jack understood what kind of house I was looking for and showed me absolutely what I needed..... ”

May 02,2018
Minithumbup
Jack Bones
By: 'Reetesh setia'
May 02,2018
0 people found
this helpful
Jack was very cooperative and got me a deal that I could not believe existed....the house he got me was amazing and the landlord was like family....thanks to Jack for making my stay in London a memorable one....
read full review
Comment on agent fees
He deserves the fee for the great service provided
Was this helpful? Yes
By: Jack Bones
May 18, 2018
View all comments (1)
Hi Reetesh, that's what we are here for, to find you good deals. Glad you appreciated the effort. Good luck in your travels and new job! | "JACK" ...

“ Help the move of a very difficult tenant... ”

Apr 30,2018
Minithumbup
Jack Bones
By: 'Eva Afriyie Omane'
Apr 30,2018
0 people found
this helpful
Ideal Location gave me the most helpful information and service. Jack in particular helped me when all was getting to much with the previous tenant. From ensuring he moved to getting the Flat cleaned out and eventually getting the new tenant moved in. He was ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jack Bones
May 18, 2018
View all comments (1)
Hi Eva, I'm glad you appreciated the effort. Pleasure helping you. I look forward to doing business again in the future | "JACK" ...

“ Rented South Ilford Propery... ”

Apr 27,2018
Minithumbup
Jack Bones
By: 'Mo'
Apr 27,2018
1 people found
this helpful
Ideal Locations have friendly, helpful, and informative professional Staff. Rented my South Ilford property and can't praise Jack enough as everything he did and we asked for was dealt with in a friendly and professional manner. Always kept us informed and answered all my ...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
By: Jack Bones
May 18, 2018
View all comments (1)
Hi Mo, thanks for the review. It was a pleasure renting your property for you. You're in safe hands, we will take care of your property until we next need to rent it. | "JACK" ...

“ Good experience... ”

Apr 19,2018
Minithumbup
Jack Bones
By: 'Oana'
Apr 19,2018
1 people found
this helpful
Overall was a good experience. He was very polite and answered all our questions timely. Would further recommend to others....
read full review
Was this helpful? Yes
By: Jack Bones
May 18, 2018
View all comments (1)
Hi Oana, thank you for your review. Glad you were happy with the service. | "JACK" ...

“ Great service... ”

Apr 15,2018
Minithumbup
Jack Bones
By: 'AMF'
Apr 15,2018
1 people found
this helpful
Jack has proven to be very attentive and reliable in dealing with my letting. He has responded to my queries promptly when they arise and has also been proactive when necessary....
read full review
Comment on agent fees
Competitive fees
Was this helpful? Yes
By: Jack Bones
May 18, 2018
View all comments (1)
Mario, thank you for your review. Pleasure doing business with you. I look forward to doing more in the future | "JACK" ...

“ Ideal Locations review... ”

Apr 13,2018
Minithumbup
By: 'D'
Apr 13,2018
1 people found
this helpful
Rachael is a very helpful individual who really did put my needs first to try and help me find a suitable place. She was flexible with her time and did not rush me, and her colleague stayed late at the office when I was delayed ...
read full review
Was this helpful? Yes
By: Rachael
May 02, 2018
View all comments (1)
Thank you for your review. We will ensure from now on that we second check our rooms. It is unusual for there to be a problem in the room as we send our cleaners out to each property before letting again. With regards to the curtain rail I also apologise on their behalf as they are no longer with the agency. We have taken all your comments on board and will not make the same mistake again. ...

“ Very nice... ”

Apr 13,2018
Minithumbup
By: 'Shahzad'
Apr 13,2018
0 people found
this helpful
Very cooperative people i m moving tomorrow 299 Katherine road so hopefully they will carry on same in future. Thanks...
read full review
Comment on agent fees
Bit higher
Was this helpful? Yes
By: samina
May 03, 2018
View all comments (1)
Hello Shahzad, Thank you for your review :) - Samina ...

“ Gorgeous... ”

Apr 12,2018
Minithumbup
Jack Bones
Georgina
By: 'Catalin'
Apr 12,2018
1 people found
this helpful
For me was very helpfull and patient he really did a magical work to renting that house! Thank you,Jack Bones!...
read full review
Comment on agent fees
Very Good! Magical work!
Was this helpful? Yes
By: Jack Bones
May 18, 2018
View all comments (1)
Hi Catalin, magician is a new one for me... thank you very much! I'm glad you appreciate the effort. | "JACK" ...

“ Exceptional service, go beyond and above... ”

Apr 12,2018
Minithumbup
Jack Bones
By: 'Yi Ting'
Apr 12,2018
0 people found
this helpful
With less than 3 working days to move in after first reviewing, Jack followed up very closely and helped to make this happen when everyone tells me it's impossible. Being new to London, Jack provided very clear guidances to ensure this timeline is achievable. Jack ...
read full review
Was this helpful? Yes
By: Jack Bones
May 18, 2018
View all comments (1)
Hi Yi Ting, your cooperation and speed with providing documents for referencing helped a lot with speeding the whole process up. I hope your stay in London is a memorable one. | "JACK" ...

“ Incredibly responsive, friendly, and great at her job... ”

Apr 10,2018
Minithumbup
By: 'Stefano'
Apr 10,2018
0 people found
this helpful
Samina has been a great point of contact throughout my tenancy. Professional, prompt and always considerate of our needs and concerns. As a genuine view of Ideal Locations, I can honestly say this is the best agency I have dealt with in my 15 years of ...
read full review
Comment on agent fees
Fair and absolutely reasonable
Was this helpful? Yes
By: samina
Apr 10, 2018
View all comments (1)
Hello Stefano Thank you for your review, means so much that you are satisfied with our company and services. We will always try our best up with the best service. - Samina ...

“ A reliable, honest agency that deliver in everyway.... ”

Apr 10,2018
Minithumbup
By: 'Richard'
Apr 10,2018
0 people found
this helpful
Ideal Locations, specifically Samina, have been a dream to be with. Every issue they sort efficiently and effectively. They are open and honest with every little detail and it is obvious that they take pride in delivering the best they possibly can. As a first ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: samina
Apr 10, 2018
View all comments (1)
Hello Richard, Thank you for your review and kind words. We are always here to assist you with any queries you may have. - Samina ...

“ Ideal Location service... ”

Mar 30,2018
Minithumbup
Georgina
Jack Bones
By: 'Chandra iyer'
Mar 30,2018
0 people found
this helpful
Very helpfull and solve all ther queries quickly. When i call to ask about the contract or any other emergencies she did very well and came back with qucker and solved the problems....
read full review
Comment on agent fees
Fees is reasonable.Bad is when the staff is off and the contract finished they took little longer to bring another tenant and need more concentrate to check the property before they leave
Was this helpful? Yes

“ I have been in this company for a year and a half, and I feel very comfortable... ”

Mar 26,2018
Minithumbup
By: 'Sofia Miladivova'
Mar 26,2018
1 people found
this helpful
I would like to add staff member Samina. In the prolongation of the year of the year, in the beautiful Ashfild streets, which are well known to the public, the succession of these pieces was sold out of the whole, and the sum of 2 months ...
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Samina
Mar 28, 2018
View all comments (1)
Hello Sofia, Thank you for your review. We are pleased that you are comfortable with us, we are always here to assist you :) Samina ...

“ General Review... ”

Mar 20,2018
Minithumbdown
By: 'Anon.'
Mar 20,2018
0 people found
this helpful
Overall the Agency fulfilled most of their obligations under the tenancy agreement. Although there were instances where their behaviour or responsiveness was not adequate, we have no significant issues with the Agent....
read full review
Was this helpful? Yes

“ Very good!... ”

Mar 18,2018
Minithumbup
By: 'Inma'
Mar 18,2018
0 people found
this helpful
Both agents are very kind and efficient. They always answer and help shortly whenever I have problems or doubts about the house. My experience is positive and I am grateful....
read full review
Was this helpful? Yes
By: Samina
Mar 19, 2018
View all comments (1)
Hi Maria Thank you for your kind words. We are always here to assist you with any queries you may have. - Samina ...

“ Communication... ”

Mar 17,2018
Minithumbup
Jack Bones
By: 'Jyo'
Mar 17,2018
0 people found
this helpful
Jack was very professional and kept communications lines open throughout the whole lettings process. I would recommend him to clients who are looking to let out their property....
read full review
Was this helpful? Yes
By: Jack Bones
May 18, 2018
View all comments (1)
Hi Jyo, thank you for the review. Pleasure doing business with you and look forward to helping you rent your flat again. | "JACK" ...
Mar 17,2018
Minithumbup
By: 'Marija Zavoronkova'
Mar 17,2018
0 people found
this helpful
Samina is very helpful in solving the issues that arise from time to time. She is very quick in replying to the emails and she always tries to make our living in the property as comfortable as possible....
read full review
Was this helpful? Yes
By: Samina
Mar 19, 2018
View all comments (1)
Hi Marija Thank you for your kind words, I am always here to assist you with any queries you may have. ...
Mar 17,2018
Minithumbup
By: 'RE'
Mar 17,2018
0 people found
this helpful
The woman has a wonderful heart. The woman is doing a perfect job. because he likes the job. I was very helpful when I told her the first time I met with this lady. I know you were happy when you helped people Thank you ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Samina
Mar 19, 2018
View all comments (1)
Hi Remzi, Thank you for your kind words it means a lot that you enjoyed your stay at Nelmes road. - Samina ...

“ Great Experience... ”

Mar 16,2018
Minithumbup
By: 'Sophie'
Mar 16,2018
0 people found
this helpful
Everything went really smoothly, and I really liked the place. With the exception of a small delay with returning the deposit, it was a great experience....
read full review
Was this helpful? Yes
By: Samina
Mar 16, 2018
View all comments (1)
Hello Thank you for your review. ...

ARLA UKALA TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 0 74 1 5 0 2 0 1 0

Agent Fees

SALE FEE - 1% Sole Agency Fee
1.5% Multi Agency Fee

LETTINGS FEE -
10% Full Management
6% Let only Fee

Please quote reference All Agent to receive this special offer.
Last updated at 2:10 PM 08/12/2017 by allAgents

Complaints Procedure

Ideal Locations
Complaints Handling Policy

Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, Sue Kaur, who will review your matter file and speak to the member of staff who acted for you.

3. Sue Kaur will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter.

4. Within three days of the meeting, Sue Kaur will write to you to confirm what took place and any solutions she has agreed with you.

5. If you do not want a meeting or it is not possible, Sue Kaur will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for an appropriate alternative such as review by another local solicitor or mediation to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied, you can then contact the
Legal Ombudsman,
PO Box 6806,
Wolverhampton
WV1 9WJ

about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk
Last updated at 2:10 PM 08/12/2017 by allAgents

Awards won by Ideal Locations

Individual Branch Awards


Ilford
213 Cranbrook Road, Ilford IG1 4TD
(63)
London City Branch
8-10 Greatorex Street, London E1 5NF
(37)


.

Book FREE Valuation