Ideal Locations
4.8/5, 197 reviews
99% recommended
100% sales valuation accuracy
100% sales fee satisfaction
90% lettings valuation accuracy
94% lettings fee satisfaction
Ideal Locations are a local, independent firm established since 2003. We specialise in all aspects of Estate Agency including Residential Sales, Residential Lettings Guaranteed Rent, Management and Mortgage Services. So, if you have a property to Sell or Let, look no further than Ideal Locations, the local firm with local knowledge. show more Ideal Locations are a local, independent firm established since 2003. We specialise in all aspects of Estate Agency including Residential Sales, Residential Lettings Guaranteed Rent, Management and Mortgage Services. So, if you have a property to Sell or Let, look no further than Ideal Locations, the local firm with local knowledge.

...left to get your reviews in for the
2020 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £94,000 £450,000
Lettings 90% 94% £400 £2,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
39 0 141 2 7 0 4 0 4 0
Areas covered
  • IG1
  • E12
  • IG2
  • E15
  • IG3
  • IG11
  • IG4
  • Ilford
  • IG5
  • Gants Hill
  • IG6
  • Romford
  • RM6
  • Seven Kings
  • E11
  • Stratford
  • E7
  • Forest Gate
  • E6
  • Woodford
Address

213 Cranbrook Road
Ilford
Essex
IG1 4TD
020 8518 1313

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA UKALA TPOS Lettings TPOS DPS
Images & Videos

“Jack was very informative and approachable. H......”

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Jul 22,2020
Minithumbup
Jack Bones
By: 'Ashleigh Howe'
Jul 22,2020
0 people found
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Jack was very informative and approachable. He was also very helpful when showing myself around the property and taking note of any damaged goods....
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“Exscellent service, highly recommended...”

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Jul 20,2020
Minithumbup
Jack Bones
Georgina
By: 'SAS'
Jul 20,2020
0 people found
this helpful
Excellent service, especially Jack, helping with the quick search and getting the right tenants in and Georgina, helping with the rent collection and keeping a tab on the administrative side. Thank you....
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“Very friendly and polite. Allways informed of......”

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Jul 17,2020
Minithumbup
Rejaul
By: 'Natasza Krajewska'
Jul 17,2020
0 people found
this helpful
Very friendly and polite. Allways informed of all the next steps and helped guide me through them. Went out of his way so that i knew where i was standing and what is going to happen next. I have had a lovely and calm moving ...
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“Excellent customer service and he communicate......”

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Jul 10,2020
Minithumbup
Jack Bones
By: 'Maryam hashim'
Jul 10,2020
0 people found
this helpful
Excellent customer service and he communicated with us in a friendly manner. The estate agent was very polite and understanding....
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“It was really great experience with jack with......”

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Jul 05,2020
Minithumbup
Jack Bones
By: 'Mahesh K'
Jul 05,2020
0 people found
this helpful
It was really great experience with jack with completely hassle free process to shift my house. As a person jack also helped a lot to make more comfortable during this difficult times like pandemic....
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“Excellent service...”

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Jul 01,2020
Minithumbup
Jack Bones
By: 'Mary Kistnen'
Jul 01,2020
0 people found
this helpful
I can't thank Jack enough. My immediate good feeling after walking through the door of Ideal Locations proved to be very accurate. Jack worked at great speed marketing my rental property and I was so impressed when he and team had viewings set up for ...
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“Jack was the agent who dealt with my contract......”

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Jun 05,2020
Minithumbup
Jack Bones
By: 'Saima'
Jun 05,2020
0 people found
this helpful
Jack was the agent who dealt with my contract, very happy with the service received and would defo recommend this agency to others....
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“Highly recommend jack such an amaizing person......”

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Jun 05,2020
Minithumbup
Jack Bones
By: 'Noshaba ahmed'
Jun 05,2020
0 people found
this helpful
Highly recommend jack such an amaizing person came to the rescue and resolved my matter with in a few hours and handed me the key in my hand it’s hard to find a trust full agent but he is the one stays up to ...
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Attachments

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“Jack Bones the Great...”

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Jun 02,2020
Minithumbup
Jack Bones
Georgina
By: 'Marian Claudiu Ciuhan'
Jun 02,2020
0 people found
this helpful
I had an exceptional experience through your company. I am deeply impressed by the professionalism with which you worked. I had the great pleasure of meeting Jack Bones, a man with charisma and who gave us all the necessary support. 10 star customer service. I recommend ...
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“Very friendly and helpful staff always prompt......”

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Jun 02,2020
Minithumbup
Jack Bones
Georgina
By: 'Adina Butt'
Jun 02,2020
0 people found
this helpful
Very friendly and helpful staff always prompt to sorted out any queries. One thing I really appreciate if you have an appointment and they are running late they call to let you know...
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“Nice and easy....”

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May 06,2020
Minithumbup
Jack Bones
By: 'Caio'
May 06,2020
0 people found
this helpful
Straight forward communication, nice and easy rent process through a web based system. Agent Jack is very frindly and helpful person....
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“Great agents...”

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Apr 29,2020
Minithumbup
Manjit
Jack Bones
By: 'Yvette Mande'
Apr 29,2020
0 people found
this helpful
Manjit and Jack were awesome in setting me up with an ideal location. They sorted my paperwork in rapid time and worked with me handling my concerns. All queries responded to in a timely manner. Will definitely give a ring for my next move. Thanks ...
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“Good service by agent. Property was ready to ......”

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Mar 17,2020
Minithumbup
By: 'Jakir Hossain'
Mar 17,2020
0 people found
this helpful
Good service by agent. Property was ready to move in quickly. Some repairs required in the property, otherwise very good....
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“Very good estate agents.I had a great experie......”

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Mar 11,2020
Minithumbup
Manjit
Jack Bones
By: 'Anamaria A Istrate'
Mar 11,2020
0 people found
this helpful
Very good estate agents.I had a great experience with Jack, he was very professional throughout the process. And the process was shorter than I expected.I would highly recommend Ideal Locations...
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“Letting...”

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Jan 10,2020
Minithumbup
Jack Bones
By: 'Avinash Kucchu'
Jan 10,2020
0 people found
this helpful
Jack is pretty reachable and friendly at the same time perfect professional . He made finding a house easy for me. Thx Avinash...
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“He is a great and very efficient person to wo......”

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Dec 19,2019
Minithumbup
Rejaul
By: 'Ibrahim'
Dec 19,2019
0 people found
this helpful
He is a great and very efficient person to work with. He is very timely and very helpful. Thank you...
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“Jack was very helpful and friendly. He was ef......”

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Dec 16,2019
Minithumbup
Jack Bones
By: 'Sandra Cruz'
Dec 16,2019
0 people found
this helpful
Jack was very helpful and friendly. He was efficient, professional and excellent at communicating with us on every aspect of the process. Always helpful if we had any questions and got back to us with answers quickly....
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“It is a very good agency, we had a very good ......”

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Dec 13,2019
Minithumbup
Rejaul
By: 'Alisia'
Dec 13,2019
0 people found
this helpful
It is a very good agency, we had a very good experience, Agent Rej is a professional and he offer the necessary support and help....
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“Jack was amazing. Kept us updated throughout ......”

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Nov 21,2019
Minithumbup
Jack Bones
By: 'Amber Mcpherson'
Nov 21,2019
0 people found
this helpful
Jack was amazing. Kept us updated throughout the process, gave us tips and advice to get our checks done quickly. Answered all our questions promptly and kept both myself and my partner in the loop. Really down to earth!...
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“Great service provided very quick move in tim......”

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Nov 19,2019
Minithumbup
Jack Bones
By: 'Billy brenycz'
Nov 19,2019
0 people found
this helpful
Great service provided very quick move in time and no stress. Jack was very good at his job and professional even coming to move us in on his day of....
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“Best experience ever.View the property,provi......”

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Nov 18,2019
Minithumbup
Jack Bones
By: 'Simona'
Nov 18,2019
0 people found
this helpful
Best experience ever. View the property,provide all the paperwork required and move into the property the third day.Good job Ideal Location...
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“Ideal property Rejaul was very calm and all t......”

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Nov 11,2019
Minithumbup
By: 'Carol Grant-Miller'
Nov 11,2019
0 people found
this helpful
Ideal property Rejaul was very calm and all the staffs was.i love this property was what i am looking fora house newly done and clean thank for all the staffs at this agent look no where go on visit them for property....
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“As a first time tenant, Mr Rajaul was very pr......”

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Nov 01,2019
Minithumbup
Rejaul
By: 'Clynee'
Nov 01,2019
0 people found
this helpful
As a first time tenant, Mr Rajaul was very proffessional and helpful in clearing all my doubts regarding renting a property. Even after completing the agreement, he always answered my calls to help out with other bits of stuff. Yes I would definitely recommend him....
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By: Carol grant-miller
Nov 02, 2019
View all comments (2)
Ideal property Rejaul was very calm and all the staffs was.i love this property was what i am looking fora house newly done and clean thank for all the staffs at this agent look no where go on visit them for property. ...

“Both Manjit & Shakil were polite, friendly & ......”

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Oct 31,2019
Minithumbup
Manjit
Shakil
By: 'Peter Hicks'
Oct 31,2019
0 people found
this helpful
Both Manjit & Shakil were polite, friendly & professional in my dealings with them. From my first meeting with Manjit at the property to the sale's completion took less than 3 months. Very pleased with the level of service provided by Ideal Locations...
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By: Manjit Sangha
Oct 31, 2019
View all comments (1)
Thank you Peter for your kind review. Wish you all the best for the future. ...

“Positive experience...”

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Oct 30,2019
Minithumbup
Manjit
Shakil
By: 'Anil Gupta'
Oct 30,2019
0 people found
this helpful
I would highly recommend Ideal Locations , I have been dealing with them for long time and I can confidently say that they are superb, honest and straightforward people. Buying and selling both are stressful , however you can easily approach Mr Manjit and Shakil anytime. Most ...
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By: Manjit Sangha
Oct 30, 2019
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Thank you Anil. It's always a pleasure working with you. ...

“Good communication, fast move in, good proper......”

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Oct 20,2019
Minithumbup
By: 'Kristina'
Oct 20,2019
0 people found
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Good communication, fast move in, good property however the agent did not mention the place has ants so we have to deal with them now...
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“I had a great experience with this Agent. He'......”

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Oct 04,2019
Minithumbup
Jack Bones
By: 'Sanwar Hussain'
Oct 04,2019
0 people found
this helpful
I had a great experience with this Agent. He's helped me to find a perfect house for rent in Chigwell, London, that met all our requirements. He had a great attitude throughout the entire process, from start to end. Moreover, he has taken extra steps ...
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“Renting - excellent service...”

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Oct 02,2019
Minithumbup
Jack Bones
By: 'Rita Patel'
Oct 02,2019
0 people found
this helpful
I have been using Ideal Location as letting agents for a number of years now. I have given Ideal Location 5 stars because that's exactly what they deserve! I received 5 star customer service throughout the whole renting process and every member of staff that I had ...
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“Helpful Agent...”

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Jul 29,2019
Minithumbup
Jack Bones
By: 'Mrs. Grace Nnaobi'
Jul 29,2019
0 people found
this helpful
The agent , Mr. Jack Bones was very helpful and explained everything to me. He also able to answer all my questions about the property....
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“Service was excellent i would like to recommend for others...”

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Jul 03,2019
Minithumbup
Shakil
By: 'Asia Firdous'
Jul 03,2019
0 people found
this helpful
Shikel Khan Has provided us excellent customer services with gaurt communications all together to complete our completion i would like to recommend for others...
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Comment on agent fees
Was good experience we are satisfy
Was this helpful? Yes
Staff picture Georgina
(20)
Staff picture Manjit
(16)
Staff picture Shakil
(10)
Staff picture Jack Bones
(109)
Staff picture Rejaul
(7)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Ideal Locations
Complaints Handling Policy

Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, Sue Kaur, who will review your matter file and speak to the member of staff who acted for you.

3. Sue Kaur will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter.

4. Within three days of the meeting, Sue Kaur will write to you to confirm what took place and any solutions she has agreed with you.

5. If you do not want a meeting or it is not possible, Sue Kaur will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for an appropriate alternative such as review by another local solicitor or mediation to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied, you can then contact the
Legal Ombudsman,
PO Box 6806,
Wolverhampton
WV1 9WJ

about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk
Last updated at 2:10 PM 08/12/2017 by allAgents

Awards won by Ideal Locations

Individual Branch Awards

Ilford, IG1


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Ideal Locations