• Staff picture
    Georgina
  • Staff picture
    Manjit
  • Staff picture
    Shakil
  • Staff picture
    Jack Bones
Ideal Locations estate agents and letting agents background began with a commitment to the community. The realisation of their high goals and standards helped their evolution to become one of the most Read full description...Ideal Locations estate agents and letting agents background began with a commitment to the community. The realisation of their high goals and standards helped their evolution to become one of the most forward thinking service providers in their chosen specialist sector that grew, and is still growing well beyond their expectations.

“Renting in London...”

May 20,2019
Minithumbup
By: 'Toby'
May 20,2019
0 people found
this helpful
Samina has been so helpful throughout the whole renting process. Available on short notice and always ready to answer any questions I have, what could have been really difficult has been so simple....
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“Nice Experience...”

May 17,2019
Minithumbup
Jack Bones
By: 'Taofeek Owolaju'
May 17,2019
0 people found
this helpful
My experience with Ms Begun was nice. She treated me professionally. She makes herself available when in need of her assistance....
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Comment on agent fees
Very Good
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“Very helpful...”

May 08,2019
Minithumbup
Jack Bones
By: 'Vignesh'
May 08,2019
0 people found
this helpful
Jack is very patient and clarified queries over the phone and mail. Expect the same support during my tenancy period....
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“Shakil is very punctual, answers and chases up any queries promptly, his communication skills are great. A down to earth friendly agent....”

May 02,2019
Minithumbup
Shakil
By: 'Sam'
May 02,2019
0 people found
this helpful
Yes I would do, he is very fair and honest, he provides good customer service. Always kept me informed with the progress of the purchase....
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Comment on agent fees
I am a buyer so haven't been involved in fees.
Was this helpful? Yes

“These two were excellent i...”

May 01,2019
Minithumbup
Manjit
Shakil
By: 'Richard'
May 01,2019
0 people found
this helpful
I would just like to say Manjit and shakil done everything they possibly could do to sell my property and I cannot thank them enough I'd recommend ideal locations to anyone wanting to sell a property...
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Comment on agent fees
Good fees
Was this helpful? Yes

“Excellent service...”

Apr 18,2019
Minithumbup
By: 'Stuart'
Apr 18,2019
0 people found
this helpful
Samina was very professional, friendly during viewing. she went out of her way to answer all of my questions and was very patient while i was checking the property. She is an asset to your company. Keep up the excellent service you are providing!!...
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By: Samina
Apr 20, 2019
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Hi Stuart, Thank you for your kind words. Samina ...

“review...”

Apr 18,2019
Minithumbup
By: 'Victor'
Apr 18,2019
0 people found
this helpful
I feel pleased and happy as Samina as been responsable and has delivered a lovely and professional service since day one...
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By: Samina
Apr 20, 2019
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Hi Victor, Thank you for your kind comments, I am pleased that you feel this way. My aim is to be there for any requirements you may have. - Samina ...

“100 % recommend...”

Apr 15,2019
Minithumbup
By: 'IGP'
Apr 15,2019
1 people found
this helpful
Really good customer service ! from day 1 they all have been really accommodating and efficient. Would definitely recommended the agency. Specially Samina , she has been amazing through the whole process, always open and available to help....
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“Great service...”

Apr 11,2019
Minithumbup
By: 'Ann'
Apr 11,2019
1 people found
this helpful
Hi Thank you samina for showing me around the property, even though I decided not to take it as the location is to far for me. You customer service was amazing. I would like to give 5 stars *****...
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Comment on agent fees
Not bad
Was this helpful? Yes

“Not ideal at all...”

Mar 24,2019
Minithumbdown
By: 'A'
Mar 24,2019
0 people found
this helpful
Properties of Ideal Locations are in ideal locations, but the agency is not ideal at all. I lived in the flatshare rented from Ideal Locations agency for about one year. Maintenance and cleaning service were very bad. We had blocked sink few months, lights out ...
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By: Samina
Apr 11, 2019
View all comments (1)
Hello. When reported these issues, we need to input these into our maintenance list and book for a repair, once a slot was available, the maintenance guy attended the property for these issues. In regards to the cleaners as we notified there were some issues with the cleaning company with them letting us down and delaying the cleaning with the property. We then chnaged the cleaners over to a better company who were then attending every 2 weeks. In regards to the top ups we was told by the ten ...

“Excellent Customer Service...”

Mar 11,2019
Minithumbup
Jack Bones
By: 'Arunabha Sikder'
Mar 11,2019
1 people found
this helpful
Jack is very much professional and provided me with excellent and friendly customer service, happy to recommend to my friends and family...
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Comment on agent fees
Excellent
Was this helpful? Yes

“Great...”

Mar 04,2019
Minithumbup
Jack Bones
By: 'Tomas'
Mar 04,2019
0 people found
this helpful
Correct like a switzerland clock! Has been very helpful to me and my mates and answered at the phone anytime I called him. Thank you Jack!...
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Comment on agent fees
Nobody likes agency fees but like Jesus said “what belongs to Cesar,give to Cesar”
Was this helpful? Yes

“Very Professional...”

Mar 04,2019
Minithumbup
Jack Bones
By: 'CN'
Mar 04,2019
0 people found
this helpful
Had the opportunity to work with Jack in the past couple of months. Very professional and responsible. Would highly recommend Jack....
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Comment on agent fees
Good
Was this helpful? Yes

“Highly professional 5 star...”

Mar 03,2019
Minithumbup
Jack Bones
By: 'Murugan'
Mar 03,2019
0 people found
this helpful
Jack is Very good and attentive to all the details . He is highly professional and cool. Provides timely responses .Feels better to work with him....
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“Very good service...”

Feb 24,2019
Minithumbup
Shakil
By: 'Tanvir'
Feb 24,2019
0 people found
this helpful
Mr Khan has provided excellent service during the purchase of a flat. The sale was very long, drawn out process (nothing to do with the estate agents) but Shakil worked hard to get all the various questions asked by my solicitor answered....
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Comment on agent fees
Good value
Was this helpful? Yes

“Best of the best!...”

Feb 07,2019
Minithumbup
Jack Bones
Georgina
By: 'Mr K Patel'
Feb 07,2019
1 people found
this helpful
I have been a longstanding customer of Ideal Locations, as they manage many properties for me. I am very happy with the service and look forward to more years....
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Comment on agent fees
REASONABLE
Was this helpful? Yes

“Moving in made easy for us...”

Feb 05,2019
Minithumbup
Jack Bones
By: 'Sanid'
Feb 05,2019
0 people found
this helpful
Jack has been very help full with his approach and replies very promptly to any query or concerns. Would definitely recommend my friends and family to ideal location and especially to Jack, as he was the one who made our move smooth and stress free....
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Comment on agent fees
Good
Was this helpful? Yes

“Mrs...”

Jan 31,2019
Minithumbup
Jack Bones
By: 'Jack'
Jan 31,2019
0 people found
this helpful
Very good and attentive to all the details, whenever I had a problem, he helped me to solve it. Good agent...
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Comment on agent fees
Good
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“Letting of appt at Centreways...”

Jan 28,2019
Minithumbup
Jack Bones
By: 'Pummy'
Jan 28,2019
0 people found
this helpful
Jack was polite, conscientious and knowledge of the current market availability and rents. He obviously well versed in the rules and guided me well. He was efficient and polite...
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Comment on agent fees
After some negotiations I was happy with his fees
Was this helpful? Yes

“Excellent...”

Jan 24,2019
Minithumbup
By: 'Mihaela'
Jan 24,2019
1 people found
this helpful
I was delighted by the outstanding customer service provided to me by Samina Begum! Thank you for making it so easy for me and my mother and even thought you weren't feeling well, you found time to make sure we are happy with the property!...
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Comment on agent fees
Excellent service also from Mr Kabeer.
Was this helpful? Yes
By: samina
Jan 24, 2019
View all comments (1)
Hi Mihaela Thank you for your kind words. I hope that you find a suitable place for your mother. Also I knew that we would be communicating during the vieiwng as your mother would have been attending alone, I thought it would be better if I informed you that I was not present at work. Thanks again, Take care - Samina x ...

“A real professional...”

Jan 24,2019
Minithumbup
Jack Bones
By: 'khalil'
Jan 24,2019
0 people found
this helpful
Jack is a person who made us feel comfortable from the start, he answered our questions, and followed us through the whole process....
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Comment on agent fees
- Very responsive - comforting
Was this helpful? Yes

“Review...”

Jan 23,2019
Minithumbup
Jack Bones
By: 'Tenant'
Jan 23,2019
0 people found
this helpful
Jack was cordial and was in constant communication until the move happened He also helped with fixing the issues highlighted before move in...
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Comment on agent fees
Agent Fees is on the higher side but not extortionate
Was this helpful? Yes

“Seriously people...”

Jan 23,2019
Minithumbup
Georgina
Jack Bones
By: 'Maria'
Jan 23,2019
0 people found
this helpful
Thank you very much for your understending and help to find a beautiful home ....friendly and nice people as ever.. thank you again...
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Comment on agent fees
Good
Was this helpful? Yes

“Property Letting...”

Jan 17,2019
Minithumbup
Jack Bones
Georgina
By: 'Sudhir Sidhar'
Jan 17,2019
0 people found
this helpful
I have had pleasure of dealing with Jack Bones for letting my property He was Professional and very helpful. He listened to my concerns and requirements and fulfilled them to the highest standard. I am very pleased with his service and will highly recommend him. ...
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent Lettings Service...”

Jan 17,2019
Minithumbup
Georgina
Jack Bones
By: 'SAS'
Jan 17,2019
0 people found
this helpful
Great communication, quick resolution, reasonable fee, on-time payments, have used on couple of occasions. Overall very satisfied with services provided....
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Comment on agent fees
Goos
Was this helpful? Yes

“very communicative...”

Jan 03,2019
Minithumbup
Jack Bones
Georgina
By: 'Geraldo'
Jan 03,2019
0 people found
this helpful
I am very satisfied with the service that i got from Jack He is very helpful and patient on the work that he does so thankful to him !...
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Comment on agent fees
Good
Was this helpful? Yes

“waterside heights...”

Nov 05,2018
Minithumbup
By: 'Llewellyn'
Nov 05,2018
1 people found
this helpful
Samina & Kabeer were both very accommodating to my requirements and needs. In particular with all the paperwork and anything I have needed Samina has out done herself and has proven to go above and beyond to ensure as a tenant requirements were/are met consistently ...
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Comment on agent fees
The fees were considerably fair!
Was this helpful? Yes
By: samina
Nov 05, 2018
View all comments (1)
Hi Llewellyn Thank you for your wonderful review. I am happy to assist you with any questions you may have. - Samina ...

“It was hassle free...”

Nov 05,2018
Minithumbup
Georgina
By: 'Langley123'
Nov 05,2018
0 people found
this helpful
Georgina was very helpful, easy to reach and a joy to interact with. She was very quick with all operations...
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Comment on agent fees
Good
Was this helpful? Yes

“100...”

Oct 22,2018
Minithumbup
Jack Bones
By: 'Liubov'
Oct 22,2018
0 people found
this helpful
Hi,i want to say big thanks for my agent JACK BONES. Jack is very profesional, flexible and helpfull worker. He always was on time to help as in proces to get our flat. We higth recommended Jack . Many thanks ,Jack....
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Comment on agent fees
Jack Bones is the best agent . Recommended 100%
Was this helpful? Yes

“Rent collection...”

Sep 03,2018
Minithumbup
Jack Bones
Georgina
By: 'Jitendra Kanzaria'
Sep 03,2018
0 people found
this helpful
Delay in receiving monthly rent on property. For this month the matter was resolved quickly and will monitor the situation for future monthly rental income....
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Was this helpful? Yes

ARLA UKALA TPOS Sales TPOS Lettings DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
32 0 109 2 6 0 3 0 3 0

Fees

SALE FEE - 1% Sole Agency Fee
1.5% Multi Agency Fee

LETTINGS FEE -
10% Full Management
6% Let only Fee

Please quote reference All Agent to receive this special offer.
Last updated at 08/12/2017, 2:10 PM by allAgents

Complaints Procedure

Ideal Locations
Complaints Handling Policy

Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, Sue Kaur, who will review your matter file and speak to the member of staff who acted for you.

3. Sue Kaur will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter.

4. Within three days of the meeting, Sue Kaur will write to you to confirm what took place and any solutions she has agreed with you.

5. If you do not want a meeting or it is not possible, Sue Kaur will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for an appropriate alternative such as review by another local solicitor or mediation to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied, you can then contact the
Legal Ombudsman,
PO Box 6806,
Wolverhampton
WV1 9WJ

about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk
Last updated at 2:10 PM 08/12/2017 by allAgents

Ilford
213 Cranbrook Road, Ilford IG1 4TD
(101)
London City Branch
8-10 Greatorex Street, London E1 5NF
(54)


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