• Staff picture
    Georgina
  • Staff picture
    Manjit
  • Staff picture
    Shakil
  • Staff picture
    Jack Bones
Ideal Locations estate agents and letting agents background began with a commitment to the community. The realisation of their high goals and standards helped their evolution to become one of the most Read full description...Ideal Locations estate agents and letting agents background began with a commitment to the community. The realisation of their high goals and standards helped their evolution to become one of the most forward thinking service providers in their chosen specialist sector that grew, and is still growing well beyond their expectations.

“ Dedicated to help... ”

Sep 19,2018
Minithumbup
By: 'Livia'
Sep 19,2018
0 people found
this helpful
She is dedicated to help the all the tenants when we need and has a quick answer when we contact her....
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Comment on agent fees
Great fees
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“ Extremely dissapointed... ”

Sep 17,2018
Minithumbdown
By: 'Amber L'
Sep 17,2018
0 people found
this helpful
Moved into a room that had not been so much as vacuumed, and a mattress with large blood stains on it, this mattress was replaced for me. Then had a mentally ill flat mate who threatened the life of another, this tennant was not removed ...
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By: Samina Begum
Sep 17, 2018
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Hi Amber Thanks for your review. Apologies that your mattress was not checked before you moved in, we did indeed change this as soon as you informed us. The tenant that was causing problems we were unaware of his condition. Your deposit is now being processed and will be returned this week. We always like to make tenants feel welcome during their stay, if anything does arise we must be informed when it happens during that time so we can come up with a solution for the issue. any other quest ...

“ Rent collection... ”

Sep 03,2018
Minithumbup
Jack Bones
Georgina
By: 'Jitendra Kanzaria'
Sep 03,2018
0 people found
this helpful
Delay in receiving monthly rent on property. For this month the matter was resolved quickly and will monitor the situation for future monthly rental income....
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“ No hassle agents. No complaints.... ”

Aug 31,2018
Minithumbup
By: 'Sam'
Aug 31,2018
1 people found
this helpful
Easy to get along with and responsive on house related issues. Happy to have them as agents and would recommend to others....
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By: Samina Begum
Sep 03, 2018
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Hello Sam, Thank you for your review and kind words. - Samina ...

“ Excellent Support... ”

Aug 31,2018
Minithumbup
Jack Bones
By: 'Mohammad'
Aug 31,2018
0 people found
this helpful
Jack was very friendly, approachable, and supportive from the very start. Made the process easier and enjoyable. Would highly recommended his customer service!...
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Comment on agent fees
The fees very okay, not too high or too low.
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“ Great professionalism... ”

Aug 31,2018
Minithumbup
Jack Bones
By: 'Asimah'
Aug 31,2018
0 people found
this helpful
Had a great experience securing a flat and doing repair works on it with Jack. Very professional, very friendly, on time, I do recommend....
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“ Jack is dedicated and professional... ”

Aug 29,2018
Minithumbup
Jack Bones
By: 'Ramy'
Aug 29,2018
0 people found
this helpful
Jack was quick and professional , he showed me the property in due time , all documents and contract done smoothly and I was able to move on time....
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Comment on agent fees
Acceptable
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“ Excellent experience... ”

Aug 29,2018
Minithumbup
Jack Bones
By: 'Mo'
Aug 29,2018
0 people found
this helpful
Was very impressed with the service I received from handing over the keys to introduction to the tenants. Highly recommended....
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Comment on agent fees
Very reasonable
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“ Jack was very good in finding the right tenants and he was excellent... ”

Aug 27,2018
Minithumbup
Jack Bones
Manjit
By: 'Nav Kalley'
Aug 27,2018
0 people found
this helpful
Jack was very professional throughout and worked very hard to find us the right tenant. He was friendly and very approachable...
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Comment on agent fees
They were very competitive
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“ 5 Star... ”

Aug 22,2018
Minithumbup
Georgina
By: 'Jas'
Aug 22,2018
1 people found
this helpful
I am a landlord, and have been using Ideal Location managed services for over 5 years and have worked with Georgina over this period. Georgina is very professional and extremely meticulous in everything she does. She is very informative and offers honest advice and solutions to ...
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Comment on agent fees
Good
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“ Good experience overall... ”

Aug 20,2018
Minithumbup
By: 'Karell'
Aug 20,2018
1 people found
this helpful
Good experience overall. Samina always answers when she is available and tries her best to meet the standards the situation implies....
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By: Samina Begum
Aug 20, 2018
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Hi Karell, Thank you for your review. Always here to assist you with any queries you may have. ...

“ Feed back... ”

Aug 20,2018
Minithumbup
By: 'Senthilkumar'
Aug 20,2018
1 people found
this helpful
Great support best organized from Samina I would like to thank and best wishes to Samina for great support Keep continue the great support...
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Comment on agent fees
Good
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By: Senthilkumar
Aug 20, 2018
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Very good support from Samina Keep up the great work and my best wishes ...

“ Feedback... ”

Aug 20,2018
Minithumbup
By: 'Samina'
Aug 20,2018
1 people found
this helpful
Samina has wonderful person, Great support always provided at any time. Best thing is communication, on time updates and provide great support in terms of any request related to repair, replace or any other query. I would say the best support that I have experiencenced. ...
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Comment on agent fees
Normal
Was this helpful? Yes
By: Samina Begum
Sep 03, 2018
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Hi Senthil. Thank you for your kind words, our aim is to always make your stay with us comfortable. I am always here to assist you. - Samina ...

“ Good service... ”

Aug 20,2018
Minithumbup
Jack Bones
By: 'Nadeem'
Aug 20,2018
0 people found
this helpful
Service was good but expensive need more improvement on tenant side specially needy tenant But our all happy Many thanks...
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“ Amazing service... ”

Aug 19,2018
Minithumbup
Jack Bones
By: 'Soyful Alam'
Aug 19,2018
0 people found
this helpful
I am letting my property through Ideal Locations and Jack Bones has been so utterly professional. Gave great advice and knew exactly the types of tenants I was looking for. Took all my requests on board without hesistation. You call him and he knew what ...
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Comment on agent fees
I found fees to be reasonable.
Was this helpful? Yes

“ Easy move-in... ”

Aug 18,2018
Minithumbup
Jack Bones
By: 'Rasheed'
Aug 18,2018
0 people found
this helpful
Jack helped me move in from referencing to move-in in four days. Very good work. Would recommend to my friends and family...
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Comment on agent fees
Good
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“ Very good experience with jack... ”

Aug 18,2018
Minithumbup
Jack Bones
By: 'Bhavesh dhokia'
Aug 18,2018
0 people found
this helpful
He is a very good person and very helpfull all the time best person in the branch and lovely person...
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Comment on agent fees
Good
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“ Positive Experience... ”

Aug 17,2018
Minithumbup
By: 'TT'
Aug 17,2018
0 people found
this helpful
Samina was professional, helpful and friendly. I have no negative feedback and would recommend her to a friend. Everything went smoothly....
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Comment on agent fees
Bad - other agencies charge less. But that's obviously not Samina's fault.
Was this helpful? Yes
By: Samina Begum
Aug 17, 2018
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Hello, Thank you for your review. I am happy to assist you with any queries and deal with them in the best possible way :) Samina ...

“ Excellent... ”

Aug 16,2018
Minithumbup
Jack Bones
By: 'Mr Mehta'
Aug 16,2018
0 people found
this helpful
They were professional from the get go, very knowledgable about the area and the market. I will definitely recommend to my friends and family....
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Comment on agent fees
Very reasonable.
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“ Exceptional Service... ”

Aug 16,2018
Minithumbup
Georgina
Manjit
By: 'Andy Matharu'
Aug 16,2018
0 people found
this helpful
Both Georgina and Manjit have been a pleasure to deal with assisting in the rental and more recently the sale of my property. They are always able to offer a solution to any issue that arises and take the hassle out of everyday property maintenance. ...
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Comment on agent fees
Really reasonable fees compared to their competitors, professional and fair.
Was this helpful? Yes

“ Easiest move I've ever had... ”

Aug 13,2018
Minithumbup
Jack Bones
By: 'Katie H'
Aug 13,2018
0 people found
this helpful
Jack was fantastic. He answered all our questions and queries efficiently and fully. It was by far the smoothest transition in terms of moving we've ever had. Definitely recommend Jack and the rest of the Ideal Locations team....
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“ Excellent Communication... ”

Aug 04,2018
Minithumbup
Georgina
By: 'Manpreat Minhas'
Aug 04,2018
0 people found
this helpful
Ideal Locations Ilford are brilliant they take have excellent communication with Landlords and Tennents. Georgina always provide excellent service to my tennents and gives me feedback all the time....
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Comment on agent fees
Good
Was this helpful? Yes

“ Amazing service... ”

Jul 16,2018
Minithumbup
Jack Bones
By: 'Bianca'
Jul 16,2018
0 people found
this helpful
Jack was absolutely brilliant! He provided a very personal and hands on service, he followed the purchase of the property from the very beginning right up to completion .Would highly recommend him to anyone....
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Comment on agent fees
Good
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“ organised with a warm welcome... ”

Jul 16,2018
Minithumbup
By: 'Lew'
Jul 16,2018
0 people found
this helpful
Samina was absolutely lovely and helpful. She ensured that every detail of my contract was explained and carried herself in a very professional manner which ensured my confidence in herself , the team and agency....
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Comment on agent fees
Good !
Was this helpful? Yes

“ Great service... ”

Jun 14,2018
Minithumbup
Jack Bones
By: 'Patty'
Jun 14,2018
0 people found
this helpful
Jack was great! Went above and beyond for me and my sister. Definitely would recommend. He helped us out in whatever way he can and made me feel comfortable asking him questions. Easy to contact and communicate with....
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“ Vinay... ”

Jun 05,2018
Minithumbup
Shakil
By: 'Vinay Gupta'
Jun 05,2018
0 people found
this helpful
It was great working with Mr. Shakil, as due to unforeseen obstacles, the exchange was taking quite long, however due to his prompt & quick responses exchange was possible with in stipulated time of mortgage offer....
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“ Good experience... ”

Jun 04,2018
Minithumbup
Jack Bones
By: 'Catalin C'
Jun 04,2018
0 people found
this helpful
Jack is always available and willing to help. It was a pleasure to deal with him and will probably use Ideal Locations again in the future....
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“ Helpful... ”

May 23,2018
Minithumbup
By: 'Turki'
May 23,2018
0 people found
this helpful
She's very helpful and she replies to our emails immediately she really cares I recommend her highly She is in top of her job...
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Comment on agent fees
A bit pricey but worth it
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By: Samina Begum
May 23, 2018
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Hello Turki Thank you for your kind words, I am always here to assist you with any queries you may have. ...

“ Samina... ”

May 22,2018
Minithumbup
By: 'EP'
May 22,2018
1 people found
this helpful
Really helpful when we had any issue and also really friendly and sensitive with us. We are really thankful with her....
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By: Samina Begum
May 23, 2018
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Hello Estella, Thank you for your kind words, always here to assist you. ...

“ Wonderful, prompt and reliable service... ”

May 18,2018
Minithumbup
Jack Bones
By: 'Kristina'
May 18,2018
0 people found
this helpful
Jack has been very helpful and speedy throughout the whole process. He is always available and professional. Many TBA ks...
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By: Jack Bones
May 18, 2018
View all comments (1)
Hi Kristina, thanks for the review. It was a pleasure moving you and your family into the house. I hope your time there is enjoyable! | "JACK" ...

ARLA UKALA TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
26 0 89 2 5 0 2 0 2 0

Agent Fees

SALE FEE - 1% Sole Agency Fee
1.5% Multi Agency Fee

LETTINGS FEE -
10% Full Management
6% Let only Fee

Please quote reference All Agent to receive this special offer.
Last updated at 2:10 PM 08/12/2017 by allAgents

Complaints Procedure

Ideal Locations
Complaints Handling Policy

Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, Sue Kaur, who will review your matter file and speak to the member of staff who acted for you.

3. Sue Kaur will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter.

4. Within three days of the meeting, Sue Kaur will write to you to confirm what took place and any solutions she has agreed with you.

5. If you do not want a meeting or it is not possible, Sue Kaur will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for an appropriate alternative such as review by another local solicitor or mediation to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied, you can then contact the
Legal Ombudsman,
PO Box 6806,
Wolverhampton
WV1 9WJ

about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk
Last updated at 2:10 PM 08/12/2017 by allAgents

Awards won by Ideal Locations

Individual Branch Awards


Ilford
213 Cranbrook Road, Ilford IG1 4TD
(79)
London City Branch
8-10 Greatorex Street, London E1 5NF
(44)


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