Ideal Locations
4.8/5, 340 reviews
94% recommended
95% sales valuation accuracy
97% sales fee satisfaction
93% lettings valuation accuracy
95% lettings fee satisfaction

Property Features

Ideal Locations are a local, independent firm established since 2003. We specialise in all aspects of Estate Agency including Residential Sales, Residential Lettings Guaranteed Rent, Management and Mortgage Services. So, if you have a property to Sell or Let, look no further than Ideal Locations, the local firm with local knowledge. show more Ideal Locations are a local, independent firm established since 2003. We specialise in all aspects of Estate Agency including Residential Sales, Residential Lettings Guaranteed Rent, Management and Mortgage Services. So, if you have a property to Sell or Let, look no further than Ideal Locations, the local firm with local knowledge.
Ideal Locations | Estate Agents Ilford | Essex

Latest Reviews

 View all Reviews 340
Featured Review
a
reviewed by 'Wahid Khan'
“A brilliant Estate Agent..Very professional. The whole team has always been there to help. Been extremely helpful and supportive. ......”
Featured Review
a
reviewed by 'Mizanur Rahman'
“Manjit (ideal location consultant) has done a great job. He has been very professional/ honest/friendly and helped me and ......”
Featured Review
a
reviewed by 'Teodor'
“Bought a property with Ideal Locations recently and was pleasantly surprised by the quality of service they offer. Richard has ......”
6th Mar 2024
reviewed by 'Jabir'
“I recently contacted Ideal Location Company about a property inquiry, and it was very beneficial for me and my family. ......”
5th Mar 2024
reviewed by 'Fahis Khan'
“Myself and my wife have recently enquired about and subsequently rented a property through ideal locationCompany.The whole process from ......”
5th Dec 2023
reviewed by 'maisie'
“From meeting Craig from the start I was made to feel so at easy Craig was with me from start ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 95% 97% £94,000 £800,000
Lettings 93% 95% £400 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
54 5 192 9 38 1 29 1 8 3
Areas covered
  • IG1
  • E12
  • IG2
  • E15
  • IG3
  • IG11
  • IG4
  • Ilford
  • IG5
  • Gants Hill
  • IG6
  • Romford
  • RM6
  • Seven Kings
  • E11
  • Stratford
  • E7
  • Forest Gate
  • E6
  • Woodford
Address

213 Cranbrook Road
Ilford
Essex
IG1 4TD
020 8518 1313

Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 15:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA UKALA TPOS Lettings TPOS DPS
Rankings
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Ideal Locations Image 1
Featured Review
a

“A brilliant Estate Agent..Very professional. ......”

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Jun 27,2022
Minithumbup
Staff profile picture
Harpreet
By: 'Wahid Khan'
Jun 27,2022
0 people found
this helpful
A brilliant Estate Agent..Very professional. The whole team has always been there to help. Been extremely helpful and supportive. I would definitely recommend…...
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Featured Review
a

“Manjit (ideal location consultant) has done a......”

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Oct 28,2021
Minithumbup
Staff profile picture
Manjit
By: 'Mizanur Rahman'
Oct 28,2021
0 people found
this helpful
Manjit (ideal location consultant) has done a great job. He has been very professional/ honest/friendly and helped me and my family all the way in buying my property in Barking. He has always been there exchanging phone calls, Whatsup messages and emails. He has ...
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Featured Review
a

“Thanks you!...”

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Apr 04,2022
Minithumbup
By: 'Teodor'
Apr 04,2022
0 people found
this helpful
Bought a property with Ideal Locations recently and was pleasantly surprised by the quality of service they offer. Richard has always been supportive and provided timely responses to our questions. He also escalated all our concerns to all the parties in a timely manner. Thank ...
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“Wonderful, prompt and reliable service...”

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May 18,2018
Minithumbup
By: 'Kristina'
May 18,2018
0 people found
this helpful
Jack has been very helpful and speedy throughout the whole process. He is always available and professional. Many TBA ks...
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By: Jack Bones
May 18, 2018
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Hi Kristina, thanks for the review. It was a pleasure moving you and your family into the house. I hope your time there is enjoyable! | "JACK" ...

“Excellent experience , very happy...”

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May 16,2018
Minithumbup
By: 'Azhar'
May 16,2018
0 people found
this helpful
Agency fees was the only thing which was high. The rest of things were fine. Jack has the very good customer service skills. I would say Jack was one of the best agent I came across...
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Comment on agent fees
Agent fees a bit high
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By: Jack Bones
May 18, 2018
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Hi Azhar, I'm pleased that you found the service helpful. I hope you enjoy your time in East Ham. | "JACK" ...

“Helpful...”

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May 11,2018
Minithumbup
By: 'Shamila'
May 11,2018
0 people found
this helpful
Always on hand to help with things that need to be sorted as soon as, such as maintenance faults etc. Also completed my housing paperwork immidetiatly so that i was able to move in very quick which was good....
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Comment on agent fees
Good
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Jack Bones
May 18, 2018
View all comments (1)
Hi Shamila, thank you for your review. I appreciate the kind words and hope you have a pleasant time at the flat. | "JACK" ...

“For their dedication to dut...”

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May 11,2018
Minithumbup
By: 'Sanna'
May 11,2018
1 people found
this helpful
It is a great pleasure for me as a tenant of this property to expressed my satisfaction of the services rendered to me in accessing this property and the other services also available to the occupants of the property. This property is a very quite ...
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Was this helpful? Yes
By: samina
May 11, 2018
View all comments (1)
Hello Sanna and Adama, Thank you for your review, we are delighted to hear that you are satisfied with our services, we will aim to keep up with the same standard. - Samina ...

“Jack is prompt efficient and polite....”

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May 08,2018
Minithumbup
By: 'Danish'
May 08,2018
0 people found
this helpful
Jack Bones is prompt efficient and polite. He is an absolute professional. I wish him the very best for his future....
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By: Jack Bones
May 18, 2018
View all comments (1)
Hi Danish, thank you for the review. It was a pleasure helping you and your family with the move. I hope you enjoy your time at the house. | "JACK" ...

“Fantastic Customer Service...”

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May 08,2018
Minithumbup
By: 'Nazmul'
May 08,2018
0 people found
this helpful
Fantastic experience. Jack handled the whole transition very smoothly. Very kind and professional at the same time. Thank you very much....
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By: Jack Bones
May 18, 2018
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Hi Nazmul, thank you for your review. Thanks for your cooperation throughout the referencing process. Cheers | "JACK" ...

“Jack understood what kind of house I was looking for and showed me absolutely what I needed.....”

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May 02,2018
Minithumbup
By: 'Reetesh'
May 02,2018
0 people found
this helpful
Jack was very cooperative and got me a deal that I could not believe existed....the house he got me was amazing and the landlord was like family....thanks to Jack for making my stay in London a memorable one....
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Comment on agent fees
He deserves the fee for the great service provided
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Jack Bones
May 18, 2018
View all comments (1)
Hi Reetesh, that's what we are here for, to find you good deals. Glad you appreciated the effort. Good luck in your travels and new job! | "JACK" ...

“Help the move of a very difficult tenant...”

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Apr 30,2018
Minithumbup
By: 'Eva'
Apr 30,2018
0 people found
this helpful
Ideal Location gave me the most helpful information and service. Jack in particular helped me when all was getting to much with the previous tenant. From ensuring he moved to getting the Flat cleaned out and eventually getting the new tenant moved in. He was ...
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Comment on agent fees
Good
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Jack Bones
May 18, 2018
View all comments (1)
Hi Eva, I'm glad you appreciated the effort. Pleasure helping you. I look forward to doing business again in the future | "JACK" ...

“Rented South Ilford Propery...”

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Apr 27,2018
Minithumbup
By: 'Mo'
Apr 27,2018
1 people found
this helpful
Ideal Locations have friendly, helpful, and informative professional Staff. Rented my South Ilford property and can't praise Jack enough as everything he did and we asked for was dealt with in a friendly and professional manner. Always kept us informed and answered all my queries ...
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Comment on agent fees
Reasonable
Comments (1) Report abuse Print review
Was this helpful? Yes
By: Jack Bones
May 18, 2018
View all comments (1)
Hi Mo, thanks for the review. It was a pleasure renting your property for you. You're in safe hands, we will take care of your property until we next need to rent it. | "JACK" ...

“Good experience...”

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Apr 19,2018
Minithumbup
By: 'Oana'
Apr 19,2018
1 people found
this helpful
Overall was a good experience. He was very polite and answered all our questions timely. Would further recommend to others....
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By: Jack Bones
May 18, 2018
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Hi Oana, thank you for your review. Glad you were happy with the service. | "JACK" ...

“Great service...”

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Apr 15,2018
Minithumbup
By: 'AMF'
Apr 15,2018
1 people found
this helpful
Jack has proven to be very attentive and reliable in dealing with my letting. He has responded to my queries promptly when they arise and has also been proactive when necessary....
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Comment on agent fees
Competitive fees
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Was this helpful? Yes
By: Jack Bones
May 18, 2018
View all comments (1)
Mario, thank you for your review. Pleasure doing business with you. I look forward to doing more in the future | "JACK" ...

“Ideal Locations review...”

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Apr 13,2018
Minithumbup
By: 'D'
Apr 13,2018
1 people found
this helpful
Rachael is a very helpful individual who really did put my needs first to try and help me find a suitable place. She was flexible with her time and did not rush me, and her colleague stayed late at the office when I was delayed ...
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By: Rachael
May 02, 2018
View all comments (1)
Thank you for your review. We will ensure from now on that we second check our rooms. It is unusual for there to be a problem in the room as we send our cleaners out to each property before letting again. With regards to the curtain rail I also apologise on their behalf as they are no longer with the agency. We have taken all your comments on board and will not make the same mistake again. ...

“Very nice...”

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Apr 13,2018
Minithumbup
By: 'Shahzad'
Apr 13,2018
0 people found
this helpful
Very cooperative people i m moving tomorrow 299 Katherine road so hopefully they will carry on same in future. Thanks...
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Comment on agent fees
Bit higher
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By: samina
May 03, 2018
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Hello Shahzad, Thank you for your review :) - Samina ...

“Gorgeous...”

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Apr 12,2018
Minithumbup
By: 'Catalin'
Apr 12,2018
1 people found
this helpful
For me was very helpfull and patient he really did a magical work to renting that house! Thank you,Jack Bones!...
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Comment on agent fees
Very Good! Magical work!
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By: Jack Bones
May 18, 2018
View all comments (1)
Hi Catalin, magician is a new one for me... thank you very much! I'm glad you appreciate the effort. | "JACK" ...

“Exceptional service, go beyond and above...”

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Apr 12,2018
Minithumbup
By: 'Yi'
Apr 12,2018
0 people found
this helpful
With less than 3 working days to move in after first reviewing, Jack followed up very closely and helped to make this happen when everyone tells me it's impossible. Being new to London, Jack provided very clear guidances to ensure this timeline is achievable. Jack was ...
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By: Jack Bones
May 18, 2018
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Hi Yi Ting, your cooperation and speed with providing documents for referencing helped a lot with speeding the whole process up. I hope your stay in London is a memorable one. | "JACK" ...

“Incredibly responsive, friendly, and great at her job...”

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Apr 10,2018
Minithumbup
By: 'Stefano'
Apr 10,2018
0 people found
this helpful
Samina has been a great point of contact throughout my tenancy. Professional, prompt and always considerate of our needs and concerns. As a genuine view of Ideal Locations, I can honestly say this is the best agency I have dealt with in my 15 years of ...
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Comment on agent fees
Fair and absolutely reasonable
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Was this helpful? Yes
By: samina
Apr 10, 2018
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Hello Stefano Thank you for your review, means so much that you are satisfied with our company and services. We will always try our best up with the best service. - Samina ...

“A reliable, honest agency that deliver in everyway....”

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Apr 10,2018
Minithumbup
By: 'Richard'
Apr 10,2018
0 people found
this helpful
Ideal Locations, specifically Samina, have been a dream to be with. Every issue they sort efficiently and effectively. They are open and honest with every little detail and it is obvious that they take pride in delivering the best they possibly can. As a first ...
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Comment on agent fees
Good
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By: samina
Apr 10, 2018
View all comments (1)
Hello Richard, Thank you for your review and kind words. We are always here to assist you with any queries you may have. - Samina ...

“Ideal Location service...”

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Mar 30,2018
Minithumbup
By: 'Chandra'
Mar 30,2018
0 people found
this helpful
Very helpfull and solve all ther queries quickly. When i call to ask about the contract or any other emergencies she did very well and came back with qucker and solved the problems....
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Comment on agent fees
Fees is reasonable.Bad is when the staff is off and the contract finished they took little longer to bring another tenant and need more concentrate to check the property before they leave
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“I have been in this company for a year and a half, and I feel very comfortable...”

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Mar 26,2018
Minithumbup
By: 'Sofia'
Mar 26,2018
1 people found
this helpful
I would like to add staff member Samina. In the prolongation of the year of the year, in the beautiful Ashfild streets, which are well known to the public, the succession of these pieces was sold out of the whole, and the sum of 2 months ...
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Comment on agent fees
good
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By: Samina
Mar 28, 2018
View all comments (1)
Hello Sofia, Thank you for your review. We are pleased that you are comfortable with us, we are always here to assist you :) Samina ...

“General Review...”

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Mar 20,2018
Minithumbdown
By: 'Anon.'
Mar 20,2018
0 people found
this helpful
Overall the Agency fulfilled most of their obligations under the tenancy agreement. Although there were instances where their behaviour or responsiveness was not adequate, we have no significant issues with the Agent....
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“Very good service...”

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Mar 20,2018
Minithumbup
By: 'Tanzir'
Mar 20,2018
1 people found
this helpful
Hi She very helpful and try always doing everything our requests quickly Thanks for everything and definitely I recommend to go there...
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By: samina
Jul 13, 2018
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Hi Tanzir Thank you for your lovely review, it was great having you stay in our properties. ...

“Very good!...”

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Mar 18,2018
Minithumbup
By: 'Inma'
Mar 18,2018
0 people found
this helpful
Both agents are very kind and efficient. They always answer and help shortly whenever I have problems or doubts about the house. My experience is positive and I am grateful....
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By: Samina
Mar 19, 2018
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Hi Maria Thank you for your kind words. We are always here to assist you with any queries you may have. - Samina ...

“Communication...”

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Mar 17,2018
Minithumbup
By: 'Jyo'
Mar 17,2018
0 people found
this helpful
Jack was very professional and kept communications lines open throughout the whole lettings process. I would recommend him to clients who are looking to let out their property....
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By: Jack Bones
May 18, 2018
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Hi Jyo, thank you for the review. Pleasure doing business with you and look forward to helping you rent your flat again. | "JACK" ...

“Samina is very helpful in solving the issues that arise ......”

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Mar 17,2018
Minithumbup
By: 'Marija'
Mar 17,2018
0 people found
this helpful
Samina is very helpful in solving the issues that arise from time to time. She is very quick in replying to the emails and she always tries to make our living in the property as comfortable as possible....
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By: Samina
Mar 19, 2018
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Hi Marija Thank you for your kind words, I am always here to assist you with any queries you may have. ...

“The woman has a wonderful heart. The woman is doing ......”

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Mar 17,2018
Minithumbup
By: 'RE'
Mar 17,2018
0 people found
this helpful
The woman has a wonderful heart. The woman is doing a perfect job. because he likes the job. I was very helpful when I told her the first time I met with this lady. I know you were happy when you helped people Thank you ...
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Comment on agent fees
Good
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By: Samina
Mar 19, 2018
View all comments (1)
Hi Remzi, Thank you for your kind words it means a lot that you enjoyed your stay at Nelmes road. - Samina ...

“Great Experience...”

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Mar 16,2018
Minithumbup
By: 'Sophie'
Mar 16,2018
0 people found
this helpful
Everything went really smoothly, and I really liked the place. With the exception of a small delay with returning the deposit, it was a great experience....
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By: Samina
Mar 16, 2018
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Hello Thank you for your review. ...

“A very happy tenant!...”

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Mar 16,2018
Minithumbup
By: 'Danielle'
Mar 16,2018
0 people found
this helpful
Extremely fast process. Jack was very helpful and friendly and I was moved in within a week, with no problems whatsoever!...
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Comment on agent fees
Agent fees - Fair
Comments (1) Report abuse Print review
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By: Jack Bones
May 18, 2018
View all comments (1)
Hi Danielle, I always enjoy getting someone moved-in as quick as you did. Glad you're happy. Thanks for your cooperation. | "JACK" ...

“Overall good experience...”

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Mar 16,2018
Minithumbup
By: 'LC'
Mar 16,2018
0 people found
this helpful
Jack was friendly & welcoming from the outset. Throughout the process he was upfront in answering any questions or concerns I had, this made an already stressful time a bit easier. Jack has seen to it that necessary property adjustments have been made....
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By: Jack Bones
May 18, 2018
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Hi Lisa, thank you for your review. Pleasure helping you with your move. | "JACK" ...

“Outstanding Agent who understands the value of time. Jack managed ......”

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Mar 15,2018
Minithumbup
By: 'S.K.Patel'
Mar 15,2018
0 people found
this helpful
Outstanding Agent who understands the value of time. Jack managed to organised 6 viewing within a 1 hour slot. This was successful ie achieved the desired rent on the 1st viewing - what more can a landlord ask for....
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Comment on agent fees
Very reasonable for a job well done
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By: Jack Bones
May 18, 2018
View all comments (1)
Hi Sam, thanks for the review. Always great when a property is shifted so quickly. I look forward to doing business with you again. | "JACK" ...

“I am a landlord and used Ideal locations services since ......”

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Mar 15,2018
Minithumbup
By: 'Solanki'
Mar 15,2018
0 people found
this helpful
I am a landlord and used Ideal locations services since they opened over 15 years ago! I have had excellent services and support Highly recommend them to any landlords Well done team...
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Comment on agent fees
Good
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Staff picture Akhil
Staff picture Manjit
(42)
No image available James
Staff picture Craig
Staff picture Prince
Staff picture Harpreet
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Ideal Locations
Complaints Handling Policy

Our complaints policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, Sue Kaur, who will review your matter file and speak to the member of staff who acted for you.

3. Sue Kaur will then invite you to a meeting to discuss and hopefully resolve your complaint. She will do this within 14 days of sending you the acknowledgement letter.

4. Within three days of the meeting, Sue Kaur will write to you to confirm what took place and any solutions she has agreed with you.

5. If you do not want a meeting or it is not possible, Sue Kaur will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for an appropriate alternative such as review by another local solicitor or mediation to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfied, you can then contact the
Legal Ombudsman,
PO Box 6806,
Wolverhampton
WV1 9WJ

about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at [email protected]
Last updated at 2:10 PM 08/12/2017 by allAgents

Awards won by Ideal Locations

Regional Awards won by Ideal Locations

Individual Branch Awards

Ilford, IG1



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