100% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
90% lettings fee satisfaction
Established estate agents with hand selected consultants with years of experience across London. In order to provide a customer-focused approach to residential property, which is built on trust. We put customer satisfaction before commission. We are a modern, enthusiastic and vibrant company. Our unique team who identify your needs, are ...
show more
Established estate agents with hand selected consultants with years of experience across London. In order to provide a customer-focused approach to residential property, which is built on trust. We put customer satisfaction before commission. We are a modern, enthusiastic and vibrant company. Our unique team who identify your needs, are excellent communicators, and have a strong work ethic. Humphrey & Co offer services to landlords and vendors ranging from tenant introduction, selling to full property management.
Embracing innovation, change and constantly challenging tradition as we believe in improving the property industry. We do business with a fresh perspective in order to give you the results you need. We are happy to provide short-term solutions, but ultimately we’re here to build long-term relationships.
Humphrey & Co is a member of The Property Ombudsman and complies with the Tenancy Deposit Protection Scheme so you can be assured of our professionalism and integrity. We focus on combining revolutionary technology, together with good old-fashioned customer service with a smile to gain results, no gimmicks involved.
Embracing innovation, change and constantly challenging tradition as we believe in improving the property industry. We do business with a fresh perspective in order to give you the results you need. We are happy to provide short-term solutions, but ultimately we’re here to build long-term relationships.
Humphrey & Co is a member of The Property Ombudsman and complies with the Tenancy Deposit Protection Scheme so you can be assured of our professionalism and integrity. We focus on combining revolutionary technology, together with good old-fashioned customer service with a smile to gain results, no gimmicks involved.
Latest Reviews
View all Reviews 55
28th Apr 2021
reviewed by 'Mitin'
5th Mar 2021
reviewed by 'Carmelo'
28th Jan 2021
reviewed by 'Alex Smith'
13th Nov 2020
reviewed by 'Andrei'
28th Sep 2020
reviewed by 'George'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £160,000 | £595,000 |
| Lettings | 95% | 90% | £1,000 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 17 | 0 | 19 | 3 | 5 | 0 | 4 | 0 | 6 | 1 |
Areas covered
- E17
- E4
- E10
- N17
- E11
- N16
- E4
- E12
- E9
- E8
- E7
- E6
- E5
Address
125 Hoe Street
Walthamstow,London
Greater London
E17 4RX
020 8521 0755
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Members of
Rankings
Images & Videos
Apr 28,2021
Apr 28,2021
0
people found
this helpful
this helpful
Excellent letting agents, Darren Marcus the manager has been looking after my property for more than 5 years. I live abroad and feel my property is in good hands so I rarely have any concerns. Never had any problem with the management service and I can ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05,2021
Mar 05,2021
1
people found
this helpful
this helpful
Good letting agent based in East London. We rented some properties in various areas of London from them during the course of the last 5 years....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 28,2021
Jan 28,2021
0
people found
this helpful
this helpful
Praise where praise is due. This will be the second time I've let through Humphrey and Co and again, the experience has been excellent, securing tenants quickly and efficiently. Darren and Aneta are always brilliantly responsive to questions, not just during the let phase, but ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 13,2020
Nov 13,2020
1
people found
this helpful
this helpful
Darren and his amazing team were so helpful, so polite, so professional, warm and friendly.
They all gave exceptional service and went the extra mile us.
Thank you Darren, Aisha, Sonia and Aneta, you are all stars.
Darren your team are a real asset to ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 13,2020
Nov 13,2020
0
people found
this helpful
this helpful
The best team the best agency the best people what I meet ever they help you with everything they tell you all what you need!...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 28,2020
Sep 28,2020
0
people found
this helpful
this helpful
Since contacting the agents for a viewing to our move-in date and beyond, everything has been clearly communicated and professional - including good advice on how to best proceed with our application at the time. Very happy!...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 22,2020
Sep 22,2020
0
people found
this helpful
this helpful
Best agency ever !!! So quick so amazing staff all online a really good agency Darren is a diamond ? he help us a lot really nice person and I am so happy I meet him and Aysha a really good agent she promise she will help ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 08,2020
Sep 08,2020
1
people found
this helpful
this helpful
I rented through Humphreys for about 3 years. They were nowhere to be seen when repairs were needed. Kept promising to sort things out but I had to keep badgering the landlord, who claimed Humphreys were just not delivering, and kept pushing us to drop them ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 11, 2020
View all comments
(1)
We responded to all reported repairs in a timely manner and always acknowledged correspondence within 24 hours if the matter was an emergency and 48 hours if none urgent.
In order to complete any repairs required authorisation can be required by the Landlord which was the case in this particular case. The Landlord has never advised us she we are not delivering and also provided us with positive feedback.
If the Landlord was not happy with our management service we have a 14 day notice pe ...
Aug 24,2020
Aug 24,2020
0
people found
this helpful
this helpful
They are super reliable and very fast in giving you support in what ever you need. Best experience ever. I was very happy of how fast they give me the flat....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 11,2020
Aug 11,2020
2
people found
this helpful
this helpful
Would have given nought, I read all the praise of Darren I suspect written by Darren, I was advised to email him regarding an incident concerning some new tenants behaviour I have been totally ignored as was a couple more of my neighbours, not impressed ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2020
Jun 22,2020
0
people found
this helpful
this helpful
Darren is an amazing agent who is very attentive! He guided me through the very lengthy process of buying my very first home. He made me feel comfortable and happy that I'm in good hands. He understood all my problems & fulfilled all my wishes which ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 13,2020
Jun 13,2020
0
people found
this helpful
this helpful
Used Humphrey & Co to sell my house and dealt with Darren who guided me through the process with great knowledge of the industry which was needed as the sake became complicated being a leasehold property.
Thanks again Humphrey & Co...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 11,2019
Dec 11,2019
0
people found
this helpful
this helpful
Thank you to Aysha for being so helpful and attending to all our requirements. If your looking for a reliable and trustworthy estate agent then Aysha is who you should request for. Again thank you for all your help and speedy Service we are so ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 25,2019
Nov 25,2019
0
people found
this helpful
this helpful
It was the best renting experience I have ever had in my entire life. I am very happy to recommend this agency. Mr Marcus its a very professional , helpfull agent. He answered all my questions without any hesitation. The whole renting process was something enjoyable ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07,2019
Nov 07,2019
0
people found
this helpful
this helpful
The service provided by Darren and his team was 1st class from beginning to end. Would recommend using Himphrey & Co to anyone that requires property services....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2019
Sep 30,2019
0
people found
this helpful
this helpful
Great service !
The Agency and the agent made everything run very smoothly for myself and my family.
I would highly recommend it 10/10....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2019
Aug 19,2019
0
people found
this helpful
this helpful
Humphrey & Co Estates provided the very best service I have experienced in my many years of using letting agents to find me suitable accommodation. They are amenable, efficient and I really felt that they cared about my concerns, requirements and queries throughout the process, which, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 08,2019
Jul 08,2019
0
people found
this helpful
this helpful
I have rented out a studio flat. Humphrey and Co has been very helpful. Wouldn’t hesitate to use them again in the future
Thank you...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 27,2019
Jun 27,2019
1
people found
this helpful
this helpful
Extremely helpful and patient! Needed a family home asap and had been unsuccessful with other agents till i had came across aysha at Humphrey and co thank you again!!...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 27,2019
Jun 27,2019
1
people found
this helpful
this helpful
Amazing service, so friendly and professional all of my questions were answered, very happy customer :). Looking forward to sell my flat with the help of Ayse....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 26,2019
Jun 26,2019
1
people found
this helpful
this helpful
Darren recently helped us rent a property and was an absolute dream to work with from start to finish - so professional and thorough, always going above and beyond at each stage to make sure we had all the information we needed. Always courteous, and ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 02,2019
Mar 02,2019
2
people found
this helpful
this helpful
very annoyed and stressed with their services and they gave me too much stress with my 2 kids i suffered....
read full review
read full review
Comment on agent fees
very very stressful
Was this helpful?
Yes
Yes
Sep 10,2018
Sep 10,2018
0
people found
this helpful
this helpful
Been using Humphrey & Co for many years, always very helpful and go above and beyond the service you require. Have recommended them several times and will continue to do so....
read full review
read full review
Comment on agent fees
Not aware of competitors costs but happy with the service i have received.
Was this helpful?
Yes
Yes
Sep 04,2018
Sep 04,2018
0
people found
this helpful
this helpful
Darren is a true credit to this company. Communication was amazing and Darren actually goes beyond his duties to make sure that things are facilitated and everything runs smoothly. A considerate and dedicated hard worker, he makes sure every call you make is returned and ...
read full review
read full review
Comment on agent fees
Great
Was this helpful?
Yes
Yes
Sep 03,2018
Sep 03,2018
0
people found
this helpful
this helpful
We have been very happy with Darren and Aneta. both of them were very swift in their responses and resolved many issues. We have also received good rental income which is always pleasing....
read full review
read full review
Comment on agent fees
Agent fee was good as I have noticed that its less then other agents and service is very good.
Was this helpful?
Yes
Yes
Aug 31,2018
Aug 31,2018
0
people found
this helpful
this helpful
Dealt with problem tennacy and neighborhood in a very good and professional manner and supported us the land lord in everyway that they could. Every time we spoke to Darren and Anita, they were both very helpful....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Aug 31,2018
Aug 31,2018
0
people found
this helpful
this helpful
I have relied on Humphrey & Co Estates for several years. They have provided a dedicated and professional service, taking the hassle out of being a landlord. I would not hesitate to recommend them for property management....
read full review
read full review
Comment on agent fees
Very good, competitive fees
Was this helpful?
Yes
Yes
Aug 31,2018
Aug 31,2018
0
people found
this helpful
this helpful
Due to a difference with a previous agency, I swapped agencies and i wished i had done this earlier! Darren was completely open and honest with the service they could provide and what needed to be done the flat to sell or rent during a ...
read full review
read full review
Comment on agent fees
The fees are completely acceptable.
Was this helpful?
Yes
Yes
Aug 31,2018
Aug 31,2018
0
people found
this helpful
this helpful
Malachi was very helpful when I was looking for our accommodation. He booked me to view our flat and when I was unhappy about what I've viewed that day, he re-assured me that he will find a new property for me. Although I wasn't able ...
read full review
read full review
Comment on agent fees
I am quite happy with the services we've got. Thank you for the team.
Was this helpful?
Yes
Yes
Aug 31,2018
Aug 31,2018
0
people found
this helpful
this helpful
Aneta is always very efficient and helpful and keeps in regular contact when needed. I would recommend her and the Humphrey team to everyone...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Darren
(37)
Aneta
(16)
Ayse
(4)
Malachi
(4)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Humphrey & Co Estates’ complaints procedure;
1. Complaint to be made in writing in writing via email or post: 125 Hoe Street, London, E17 4RX or info@humphreyandcoestates.com.
2. The complaint will be acknowledged within 3 working days.
3. Branch investigation takes place.
4. Formal written outcome of branch investigation will be sent back within 15 working days.
5. If longer is required, written notification will be sent with an explanation and indication of timescale. The outcome will be sent within this timescale.
6. If you remain dissatisfied written explanation must be sent to: 125 Hoe Street, London, E17 4RX or info@humphreyandcoestates.com.
7. Review of complaint will take place.
8. Written statement - expressing the final viewpoint from Humphrey & Co Estates, including any offer made which will be sent within 10 working days.
9. Internal complaints process concluded.
10. If Humphrey & Co Estates has been dealing with your complaint for eight weeks or more and it remains unresolved, then you may refer directly to The Property Ombudsman (TPO).
11. If you remain dissatisfied the complaint can now be referred to TPO within six months of this letter.
Last updated at 10:43 AM 01/11/2018 by Darren Marcus
1. Complaint to be made in writing in writing via email or post: 125 Hoe Street, London, E17 4RX or info@humphreyandcoestates.com.
2. The complaint will be acknowledged within 3 working days.
3. Branch investigation takes place.
4. Formal written outcome of branch investigation will be sent back within 15 working days.
5. If longer is required, written notification will be sent with an explanation and indication of timescale. The outcome will be sent within this timescale.
6. If you remain dissatisfied written explanation must be sent to: 125 Hoe Street, London, E17 4RX or info@humphreyandcoestates.com.
7. Review of complaint will take place.
8. Written statement - expressing the final viewpoint from Humphrey & Co Estates, including any offer made which will be sent within 10 working days.
9. Internal complaints process concluded.
10. If Humphrey & Co Estates has been dealing with your complaint for eight weeks or more and it remains unresolved, then you may refer directly to The Property Ombudsman (TPO).
11. If you remain dissatisfied the complaint can now be referred to TPO within six months of this letter.
