Humphrey & Co Estates
4.7/5, 43 reviews
95% recommended
100% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
91% lettings fee satisfaction
Established estate agents with hand selected consultants with years of experience across London. In order to provide a customer-focused approach to residential property, which is built on trust. We put customer satisfaction before commission. We are a modern, enthusiastic and vibrant company. Our unique team who identify your needs, are ... show more Established estate agents with hand selected consultants with years of experience across London. In order to provide a customer-focused approach to residential property, which is built on trust. We put customer satisfaction before commission. We are a modern, enthusiastic and vibrant company. Our unique team who identify your needs, are excellent communicators, and have a strong work ethic. Humphrey & Co offer services to landlords and vendors ranging from tenant introduction, selling to full property management.

Embracing innovation, change and constantly challenging tradition as we believe in improving the property industry. We do business with a fresh perspective in order to give you the results you need. We are happy to provide short-term solutions, but ultimately we’re here to build long-term relationships.

Humphrey & Co is a member of The Property Ombudsman and complies with the Tenancy Deposit Protection Scheme so you can be assured of our professionalism and integrity. We focus on combining revolutionary technology, together with good old-fashioned customer service with a smile to gain results, no gimmicks involved.
Humphrey & Co Estates - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £160,000 £595,000
Lettings 94% 91% £1,000 £2,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
15 0 15 2 4 0 3 0 4 0
Areas covered
  • E17
  • E4
  • E10
  • N17
  • E11
  • N16
  • E4
  • E12
  • E9
  • E8
  • E7
  • E6
  • E5
Address

125 Hoe Street
Walthamstow,London
Greater London
E17 4RX
020 8521 0755

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
TPOS Sales TPOS Lettings TPOS
Images & Videos

“A very positive, well organized and loyal agent. Good professional ......”

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Jan 25,2016
Minithumbup
By: 'ZA'
Jan 25,2016
0 people found
this helpful
A very positive, well organized and loyal agent. Good professional and person. Very accurate in his work. I would definitely recommend Gokhan Evlat as an agent and would address him in future as well....
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“This was the first property I have rented in the ......”

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Aug 11,2015
Minithumbup
Darren
Aneta
By: 'Gayana'
Aug 11,2015
0 people found
this helpful
This was the first property I have rented in the UK, and the experience I had at Humphrey & Co Estates was excellent. I worked with Darren Marcus, who was extremely professional, helpful, and transparent along the way. Darren maintained reliable communication, was always efficient and ...
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“Upon discussing the matters, Gokhan informed me of many positive ......”

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Jul 28,2015
Minithumbup
Darren
By: 'Bhasmank'
Jul 28,2015
0 people found
this helpful
Upon discussing the matters, Gokhan informed me of many positive things that his company does differently. None or rather not many transpired in the subsequent paperwork. However, after speaking to his manager, I have now been assured that all that was discussed will be in ...
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Comment on agent fees
This is not for me to comment upon as I am only a non-profit making individual helping my friend to let his property. Fees is up to him to agree/disagree In addition, the T&C are too long for me to read as I am only a go-between. Whilst it will not allow me to proceed to Submit Review without ticking this box, I very strongly inform you that I am NOT agreeing to any T&C herein. Only, what is mentioned herein is true to the last word and I shall not be bound by any of the T&C rules. The only part I agree within this paragraph is: I also confirm this review is based on my direct experience with the agent, and is truthful, honest and fair.
Was this helpful? Yes

“Moses was an excellent letting agent to me. I am ......”

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Jul 27,2015
Minithumbup
By: 'Abena McKenzie'
Jul 27,2015
0 people found
this helpful
Moses was an excellent letting agent to me. I am a prospective dss tenant and I've been treated so badly by other letting agents who quickly dismisses my call when I mention that I am a dss tenant . But moses explained that there were no ...
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“I contacted Darren the office manager at Humphrey & Co Estates ......”

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Jul 15,2015
Minithumbup
Darren
By: 'Franklin Kwame-Danso'
Jul 15,2015
0 people found
this helpful
I contacted Darren the office manager at Humphrey & Co Estates to sell my property. I needed a quick sale for financial reasons. After the valuation was completed the team managed to sell my property within 7 days. I was over the moon with the results and ...
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Comment on agent fees
Very competitive fee charged at 1% sole agent and well deserved.
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“Had a problem with the first lot of tenants, contacted ......”

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Jul 14,2015
Minithumbup
Darren
By: 'Nadeem'
Jul 14,2015
0 people found
this helpful
Had a problem with the first lot of tenants, contacted Darren from Humphrey and Co and and mutually sorted out with the tenants, also found new tenants straight away....
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“I have had a terrible experience in dealing with Humphrey & ......”

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Jan 15,2015
Minithumbdown
Darren
Aneta
By: 'Dev'
Jan 15,2015
1 people found
this helpful
I have had a terrible experience in dealing with Humphrey & Co for renting out a property in London. I would recommend using alternatives. They have been very unprofessional and their service has been very poor for the following reasons: 1. We were supposed to get keys ...
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What agent could do to change your mind?
The agent could have kept to their promises and delivered what was agreed before signing the tenancy agreement. They signed the tenancy agreement but are saying that they are not responsible for the deposit.
Attached Filesnbsp;
Comment on agent fees
We paid administrative fees but did not feel the agent knew all the procedures that should have been completed. As noted previously, we had to remind them to complete the gas safety certificate after we had moved in, they did not provide us with an inventory report after we moved in, we had to chase the estate agent and it still took them 2 months to get back to us.
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“I would just like to draw attention to the excellent ......”

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Nov 10,2013
Minithumbup
By: 'Ryan'
Nov 10,2013
0 people found
this helpful
I would just like to draw attention to the excellent customer service we were given by Darren and his team, in particular Naomi and Bhavin. We were flat hunting in the Leyton area and spoke to almost all of the agents, but were particularly impressed ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Humphrey & Co Estates’ complaints procedure;

1. Complaint to be made in writing in writing via email or post: 125 Hoe Street, London, E17 4RX or info@humphreyandcoestates.com.

2. The complaint will be acknowledged within 3 working days.

3. Branch investigation takes place.

4. Formal written outcome of branch investigation will be sent back within 15 working days.

5. If longer is required, written notification will be sent with an explanation and indication of timescale. The outcome will be sent within this timescale.

6. If you remain dissatisfied written explanation must be sent to: 125 Hoe Street, London, E17 4RX or info@humphreyandcoestates.com.

7. Review of complaint will take place.

8. Written statement - expressing the final viewpoint from Humphrey & Co Estates, including any offer made which will be sent within 10 working days.

9. Internal complaints process concluded.

10. If Humphrey & Co Estates has been dealing with your complaint for eight weeks or more and it remains unresolved, then you may refer directly to The Property Ombudsman (TPO).

11. If you remain dissatisfied the complaint can now be referred to TPO within six months of this letter.
Last updated at 10:43 AM 01/11/2018 by Darren Marcus

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