Howse Group

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Stage One - Branch Manager All complaints should, in the first instance, be directed to the Manager of the Branch you have been dealing with. Your complaint will be acknowledged within three working days. They will endeavour to resolve your complaint immediately, and no later than 5 working days of the first notification. Stage Two - Director If you remain dissatisfied, you may then further your complaint in writing to the Director the Branch Manager will supply you with their name and contact details. Where necessary, if the situation remains unresolved, we recommend that the issue is raised within one month of completing Stage 1. Stage 3 – The Property Property Redress Scheme After you have received the company’s final viewpoint, as outlined above, and are still not satisfied with the proposed resolution, you may approach The Property Redress Scheme (prs) Details of how to do this are contained within the final view point letter alongside a link to the PRS consumer guide at https://www.theprs.co.uk/Complain. If you wish to contact PRS, it must be done within 12 months of the date of the final viewpoint letter. It is also important to note that PRS will not consider a complaint until our internal complaints procedure has been exhausted.

Last updated at 10/19/2022, 9:05:48 AM by allAgents

Awards won by Howse Group

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