House & Son
2.7/5, 17 reviews
41% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
42% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £95,000 £240,000
Lettings 100% 42% £625 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 3 7 2 0 0 0 1 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“DO NOT PAY A HOLDING DEPOSIT THEY STOLE £200 FROM ME...”

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Nov 04,2020
Minithumbdown
By: 'Sue'
Nov 04,2020
0 people found
this helpful
Rented a property through H and S and although I have no problem with the actual process, all went smoothly, Ryan Poole asked for a £200 holding deposit which he advised would be deducted off when we paid all of the costs in renting the flat. ...
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“I would rate this company zero if that was an......”

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Oct 30,2020
Minithumbdown
By: 'Caroline'
Oct 30,2020
0 people found
this helpful
I would rate this company zero if that was an option (one star is far too generous!). Over the past 12 year as I have bought two flats in separate blocks which were coincidentally already Managed by House & Son. I have experienced the worst customer service, ...
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“If I could give this company a zero I would. ......”

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Aug 04,2020
Minithumbdown
By: 'John'
Aug 04,2020
1 people found
this helpful
If I could give this company a zero I would. The worst block management company ever. Little or no communication. Aggressive attitude towards board members. They have no heart or soul in their work. Unprofessional, untrustworthy, unaccountable and 100% unreliable. DO NOT USE for block management. ...
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“Sold my flat through House and Son as they le......”

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Feb 11,2020
Minithumbup
By: 'Lauren'
Feb 11,2020
0 people found
this helpful
Sold my flat through House and Son as they let the property for me aswell over a period of years. Excellent service throughout, very efficient, they go above and beyond to sort any problem out. In particular the sale of the flat. It was a ...
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“Our experiences with House & Son have been co......”

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Sep 03,2019
Minithumbup
By: 'Kirk'
Sep 03,2019
1 people found
this helpful
Our experiences with House & Son have been consistently positive over the past six years, both when we have rented our our flat to others and when we have lived in the flat ourselves. We are also impressed with the overall management of the building....
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“If I could give this company 0 stars I would.......”

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Aug 07,2019
Minithumbdown
By: 'Alex'
Aug 07,2019
3 people found
this helpful
If I could give this company 0 stars I would. Absolutely diabolical experience when viewing a property and throughout booking journey. Two of the RUDEST women I have EVER spoken to, I still can't quite get over their lack of customer service. I registered my details ...
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“Fabulous Service...”

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Oct 31,2018
Minithumbup
By: 'Alli'
Oct 31,2018
1 people found
this helpful
Ryan Poole was excellent throughout our whole experience. He was professional at all times as well as kind & supportive. Superb customer service. Thank you Ryan...
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Comment on agent fees
Good
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“DO NOT RENT FROM HOUSE AND SON...”

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Sep 04,2018
Minithumbdown
By: 'Much'
Sep 04,2018
3 people found
this helpful
Me and my partner rented a 2 bedroom property for 4 years with House and Son and had nothing but problems throughout the tenancy. From staff insulting us by calling us messy and dirty tenants to House and Son leaving us in unabitable conditions twice and them ...
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Comment on agent fees
Expensive and not worth it. Check out fees were charged despite no check in.
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By: Ryan Poole
Sep 04, 2018
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Good afternoon, Thank you for your detailed comments regarding your tenancy with House and Son. I have looked through your comments and know the case well, having visited you to inspect the property. The first point to deal with would be the fact that you say there wasn't a check in conducted but then you also say " After moving in, we sent in our updated version of the inventory stating all the issues, signed and dated by both myself and my partner which it was later revealed that House and Son ...

“Cheats...”

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Apr 15,2018
Minithumbdown
By: 'Alan'
Apr 15,2018
3 people found
this helpful
Wow. What a terrible experience we had with this company when checking out! We lived in the apartment for almost 4 years. We repeatedly complained about damp and mould issues in the flat. Instead of doing anything about it, they sent a regular instructor who blamed ...
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Comment on agent fees
Expensive
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“A Breath of Fresh Air!...”

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Apr 04,2018
Minithumbup
By: 'Camilla'
Apr 04,2018
0 people found
this helpful
Dealing with House and Son after dealing with larger national estate agent chains was like a breath of fresh air. I had been trying to sell a property in the Eastcliff, Bournemouth with minimal success. Having changed decor/ price the only thing left to do ...
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Comment on agent fees
Competitive
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“I have been both a tenant and landlord during my 13 ......”

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Nov 01,2017
Minithumbup
By: 'Susan'
Nov 01,2017
0 people found
this helpful
I have been both a tenant and landlord during my 13 year association with House and Son and have ALWAYS found the staff to be honest, professional, reliable, helpful, fair and courteous and I would have no hesitation in recommending this agency....
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“First of all I have to say - make sure ......”

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Oct 11,2017
Minithumbdown
By: 'Kyran'
Oct 11,2017
2 people found
this helpful
First of all I have to say - make sure you take photos of EVERYTHING in your property when renting from this agent. Take photos at the start of the tenancy, and also at the end when you checkout. Document everything you can find - ...
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Comment on agent fees
Bad. Far too high for the work they did.
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By: House and Son
Oct 12, 2017
View all comments (1)
Dear Kyran, Thank you for your review. I have looked through and reviewed your case and I have to say that most of your comments are completely incorrect and one sided. We follow strict guidelines that are set out by the TDS and we have followed this process throughout your deposit return. Your deposit was returned in full, minus your check out fee, which you signed and agreed to when you took the property. The reasons you stated for us returning the full deposit are incorrect and ...

“Do not use this agency! I have had so many ......”

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May 12,2017
Minithumbdown
By: 'Connor'
May 12,2017
3 people found
this helpful
Do not use this agency! I have had so many problems since renting a flat through this company, every time I have rang up I get the response of we will call you straight back never to hear off them again. When I first moved ...
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Comment on agent fees
Charged me for check in and out fees one of which was £90 which was not carried out properly as they said something was missing which was in one of the cupboards and considering there was only about 10 in the whole property being a small one bedroom flat I find it very appalling.
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By: Ryan poole
May 20, 2017
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Hi Connor, thank you for your review. You were given the email address of the lettings manager, myself and I responded to you via email and agreed to waive the cleaning costs for you as a gesture of goodwill. I also explained that the cost of the salad draw would be higher as we had to pay a contractor to source the item and fit it, so there is always going to be a higher cost involved, although we have kept this cost to a minimum. You emailed me back and agreed to this fact and agreed with us ...

“Worst estate agent ever, they are liers and love to ......”

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Feb 15,2017
Minithumbdown
By: 'Sam'
Feb 15,2017
4 people found
this helpful
Worst estate agent ever, they are liers and love to rip students off. Stay away (specially students). They promised the house would get repaired before we moved in but it wasn't, repairing is one thing they didn't even clean up for us to move in. ...
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Comment on agent fees
Bad ,due to the service that had been offered had not been served.
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By: Denise Birr
Feb 15, 2017
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Please can you advise further and detail your complaint to me, as I am very surprised by this email, as we are held in high regard within the Bournemouth area? Which road was the property in? ...

“We came for a short term 1 year assignment to bournemouth ......”

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Nov 10,2015
Minithumbup
By: 'Karthik'
Nov 10,2015
2 people found
this helpful
We came for a short term 1 year assignment to bournemouth from India, We were badly looking for the house on the first week of arrival itself. House and Sons staff shown us 3 houses on the same day and helped us to find a good house ...
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“This is very first time, I am writing review about ......”

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Nov 06,2015
Minithumbup
By: 'Vijaya'
Nov 06,2015
1 people found
this helpful
This is very first time, I am writing review about any service. I am writing this review because I am very much pleased with the service provided by house and sons. When we had our new baby on August, our landlord decided to sell this ...
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“I recently moved my flat, both my old flat and ......”

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Mar 17,2015
Minithumbdown
By: 'kesavancb'
Mar 17,2015
6 people found
this helpful
I recently moved my flat, both my old flat and the new flats are letted by House and Sons. In the new flat, cleaning was not done properly. Every where it was very dirty and the carpets were also very dirty. Also lot of stuffs ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:43 AM 06/03/2014 by Nick Richards

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