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    Claire leach
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Nov 01,2017
Minithumbup
By: 'Susan McCouid'
Nov 01,2017
0 people found
this helpful
I have been both a tenant and landlord during my 13 year association with House and Son and have ALWAYS found the staff to be honest, professional, reliable, helpful, fair and courteous and I would have no hesitation in recommending this agency....
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Oct 11,2017
Minithumbdown
By: 'Kyran'
Oct 11,2017
0 people found
this helpful
First of all I have to say - make sure you take photos of EVERYTHING in your property when renting from this agent. Take photos at the start of the tenancy, and also at the end when you checkout. Document everything you can find - as they will without a doubt try and rip you off. We moved out of a rented property after a long and comfortable tenancy, during which they were very helpful and got matters in the flat resolved promptly and often at no cost to us. In this regard they were fantastic -...
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Comment on agent fees
Bad. Far too high for the work they did.
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By: House and Son
Oct 12, 2017
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Dear Kyran, Thank you for your review. I have looked through and reviewed your case and I have to say that most of your comments are completely incorrect and one sided. We follow strict guidelines that are set out by the TDS and we have followed this process throughout your deposit return. Your deposit was returned in full, minus your check out fee, which you signed and agreed to when you took the property. The reasons you stated for us returning the full deposit are incorrect and ...
May 12,2017
Minithumbdown
Claire leach
By: 'Connor'
May 12,2017
2 people found
this helpful
Do not use this agency! I have had so many problems since renting a flat through this company, every time I have rang up I get the response of we will call you straight back never to hear off them again. When I first moved in I was promised a mirror to be fitted onto the bathroom wall instead I walked into a wall which wasn't even painted and this didn't get fitted no matter how many times I mentioned it to them even though I was there for 8 months. I spent 2 weeks with no hot water and told the...
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Comment on agent fees
Charged me for check in and out fees one of which was £90 which was not carried out properly as they said something was missing which was in one of the cupboards and considering there was only about 10 in the whole property being a small one bedroom flat I find it very appalling.
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By: Ryan poole
May 20, 2017
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Hi Connor, thank you for your review. You were given the email address of the lettings manager, myself and I responded to you via email and agreed to waive the cleaning costs for you as a gesture of goodwill. I also explained that the cost of the salad draw would be higher as we had to pay a contractor to source the item and fit it, so there is always going to be a higher cost involved, although we have kept this cost to a minimum. You emailed me back and agreed to this fact and agreed with us ...
Feb 15,2017
Minithumbdown
By: 'Sam'
Feb 15,2017
3 people found
this helpful
Worst estate agent ever, they are liers and love to rip students off. Stay away (specially students). They promised the house would get repaired before we moved in but it wasn't, repairing is one thing they didn't even clean up for us to move in. Rude .. unorganised... Liers ... very dodgy STAY AWAY...
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Comment on agent fees
Bad ,due to the service that had been offered had not been served.
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By: Denise Birr
Feb 15, 2017
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Please can you advise further and detail your complaint to me, as I am very surprised by this email, as we are held in high regard within the Bournemouth area? Which road was the property in? ...
Nov 10,2015
Minithumbup
By: 'Karthik'
Nov 10,2015
2 people found
this helpful
We came for a short term 1 year assignment to bournemouth from India, We were badly looking for the house on the first week of arrival itself. House and Sons staff shown us 3 houses on the same day and helped us to find a good house in the main location.They also helped us to move to the house within the next 3 days. They were very helpful. During the one year, we haven't had any issue. We would gladly recommend house and sons !!....
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Nov 06,2015
Minithumbup
By: 'Vijaya Sundari'
Nov 06,2015
1 people found
this helpful
This is very first time, I am writing review about any service. I am writing this review because I am very much pleased with the service provided by house and sons. When we had our new baby on August, our landlord decided to sell this propery where we are staying now. We are very much worried about how we are going to manage the house move with new born baby. But when we explained this to House and Sons, they helped us by not scheduling any house viewing appointment during that first one mont...
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Mar 17,2015
Minithumbdown
By: 'kesavancb'
Mar 17,2015
5 people found
this helpful
I recently moved my flat, both my old flat and the new flats are letted by House and Sons. In the new flat, cleaning was not done properly. Every where it was very dirty and the carpets were also very dirty. Also lot of stuffs were not in good condition including the cracked window which is leaking lot of cold air inside. I reported all these issues in mail and also went in person and informed the about the issues. They said they will send somebody to look into the issue. But Even after 1 week,...
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Last updated at 10:43 AM 06/03/2014 by Nick Richards

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Last updated at 10:43 AM 06/03/2014 by Nick Richards

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