• Neil Maguire
    Neil Maguire
  • Denise Haines
    Denise Haines
  • Stephen Fernley
    Stephen Fernley
  • Matthew Wales
    Matthew Wales
  • Esther Wales
    Esther Wales
  • claim your profile
    Denise Hanies
Homezone Property Services are an independent sales and lettings agency with offices in Beckenham and Bromley, both positioned close to the town centres and with highly visible and modern offices. The Read full description...Homezone Property Services are an independent sales and lettings agency with offices in Beckenham and Bromley, both positioned close to the town centres and with highly visible and modern offices. The directors and teams at Homezone provide a customer focused service that is head and shoulders above it's competitors. Being completely independent, we are not constricted by shareholders and regional targets that the larger corporate style estate agents are motivated by, and this enables us to place all of our attention on good customer services, as evidenced by our exemplary customer reviews and feedback.
We are pleased to be part of the AllAgents website and actively promote AllAgents as an excellent tool to identify and highlight good estate agency practice.
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
We had really great help and support when selling our mother's flat in Beckenham and were able to contact Matthew at Homezone quickly whenever we needed to ask questions and queries were dealt with efficiently making the process easier. Thanks Matthew and all the Homezone team!!...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
We have been letting our property through Homezone for five years and have now sold it through them. Both the letting and the sale have been incredibly well managed. Homezone found us very good tenants so there were no problems from that point of view. If any maintenance issues arose then Homezone would inform us immediately and we were able to choose whether we wanted to deal with the issue or leave it to them. The rental income was always paid on time accompanied by a monthly invoice. We ...
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Comment on agent fees
Compared with other estate agents, Homezone charge very competitive fees and certainly give your money's worth.
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
We have recently started working with Matthew. He was very helpful in setting things up such as paper work etc. In addition, maintenance requests have been dealt with quickly and effectively....
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
1 people found
this helpful
Highly recommended Mathew from Homezone if you are considering selling your home. He is passionate about his job commuted and nothing was ever to much of a challenge. He was easily reached by email or phone and ensured the sale of our home ran as smoothly as possible. Thank you Mathew and Homezone for all your hard work and dedication....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
1 people found
this helpful
HomeZone have been fantastic from start to finish. Matthew has gone beyond what is expected of a estate agent to get our exchange....
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Comment on agent fees
Very reasonable compared to other agents.
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Denise and Neil have recently helped us in selling our house and I would very much recommend them. They are very helpful and understanding which makes the whole process a lot easier and relaxed specially as you don't feel pushed like many other estate agents make you feel....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
I hate moving home. It's a massive pain and it's never easy. However, I can say with absolute honesty that Homezone made the process of selling my home as easy and pain free as it possibly could be, thanks to their expertise, attention to detail, excellent customer service and willingness to do that one thing so many estate agent's fail to do: communicate. Right from the start when Neil valued our home, his easy going, friendly attitude struck a chord; there was not a whiff of hard sell, aggress...
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Comment on agent fees
Excellent. Struck us a very good deal and kept to it
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
1 people found
this helpful
Both Neil and Denise have been really helpful through our purchasing process. They were quick to respond to queries and always offered a friendly service....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
We sold and purchased flats through Home Zone during our recent move and it was far from straight forward thanks to the stamp duty changes, Brexit and other market factors, but 6 and a half months later we finally got over the line. During that time, not a week went by without an update from Neil or Denise and they genuinely seemed to care rather than it seeming like just another sale. I have to say, for the amount of time they dedicated to both our sale and purchase, they more than earned their...
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Comment on agent fees
Fair.
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
Denise was absolutely fantastic throughout the whole process of buying my new property. They are incredibly helpful as a first time buyer, her advice was great. They was always open in hearing out thoughts and opinions, which we appreciate highly. Would recommend them to anyone. Thank you Homezone...
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Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
It is difficult to speak highly enough of Neil and Denise - they were both a pleasure to work with throughout the house buying and selling process. They were both always available, offering practical advice and kind support when needed, always happy to recommend other people to work with (solicitors, removals etc) and managing our expectations throughout. A really excellent estate agent - thanks Neil and Denise!...
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Oct 18,2016
Minithumbup
By:
Oct 18,2016
0 people found
this helpful
Nice local firm - friendly and efficient, difficult time moving house and nice to have the help of a nice team...
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Oct 17,2016
Minithumbup
By:
Oct 17,2016
0 people found
this helpful
Throughout a long and protracted sale, due to problems in my chain, Homezone and Denise in particular kept me informed with progress updates, even when the news was unwelcome. They tried continually to speed things up and seemed to give more effort than I have experienced with other agencies. They were helpful, very professional and always contactable. They were easy to speak to and I would thoroughly recommend them....
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Comment on agent fees
Not applicable, as I did not sell through them.
Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
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from the initial contact at the branch to the final branch to the final completion of the sale was without doubt seem less and professional throughout, I was kept informed throughout the sale and was able to leave it to the professional company that Home Zone are. I would recommend then to anyone that want to buy or sell a property...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
Homezone sold my property this year and were fantastic. It was not a straight forward transaction, with 4 people in a chain, but they handled the whole thing with great professionalism. They were always available to discuss any updates and did an enormous amount of work behind the scenes. I would have no hesitation in recommending Homezone to anyone who wants to sell or buy a property in Shortlands....
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Comment on agent fees
Fantastic fees for the amount of work the team put into getting things across the finishing line
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
0 people found
this helpful
My fiance and I recently purchased our first home, which can be a very daunting experience, but the team at HomeZone went above and beyond to help make this as smooth a process as possible. They had excellent knowledge of the market and sales process/timescale and were able to share this with us, which was a great help. When we were faced with set-backs and delays, they provided regular updates (often without prompting) and chased things on our behalf which was invaluable! Having heard horror st...
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Sep 28,2016
Minithumbup
By:
Sep 28,2016
1 people found
this helpful
We experienced a few hiccups, but Matthew persevered with the sale and successfully saw it through to completion with good, personal service provided along the way....
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Comment on agent fees
Seemed slightly lower than the larger estate agents in the area/
Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
excellent experience, both Neil and Denise were friendly and relaxed, knowledgeable and trustworthy, providing support throughout the process, making the rather stressful purchase of ones first property, and during the early days after the referendum, a much easier process provided accurate information about the property and did their best to accommodate requests for further information or repeat views of the property have good contacts with local professionals that can be of assistance with t...
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Comment on agent fees
n/a
Was this helpful? Yes
Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
I was a first time property buyer in the UK and Matthew explained the process clearly. He kept on top of the chain to make sure the transaction completed on time. When it's time to move on I'll give Matthew a ring....
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Sep 12,2016
Minithumbup
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Sep 12,2016
0 people found
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These are the best agents we've ever come across. They are cordial, helpful, respectful and they really care about delivering a good service. They adminitered the property so if we ever had a problem, they got back to us straight away and sorted it and everytihg with them is clear and transparent. All our dealings with them have been a pleasure. When we need to move again, they will be the first we'll contact because we've never had a better experience with an estate agent....
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Comment on agent fees
Tranparent and extremely fair.
Was this helpful? Yes
Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
this helpful
Neil and Denise at Homezone are honest, trustworthy and full of common sense. They really do care about you and your property and they are always willing to spend time with you to ensure you know the process and what happens next. Homezone gave us a smooth move and we would recommended them highly to everyone....
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Comment on agent fees
Fees are very competitive and considering the large amount if hard work that Neil and Denise do, they are a bargain!
Was this helpful? Yes
Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
this helpful
When selling my property it was a Wonderful service, huge response in such a short time over 20 viewings on open day. SOLD IN 11 DAYS...
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Comment on agent fees
Brilliant such low fees for a fantastic service
Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
Provided an excellent service for both vendor and buyer getting exactly the right balance in terms of approach. Available at all times and always getting back with a prompt response. I can confidently say Matthew is the best agent I have dealt with - very refreshing ! I will definitely use him again and recommend to others....
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Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
After providing excellent full rental services for 7 years, HomeZone provided quick and effective marketing services for the property whilst we were still overseas. Matthew pushes the timetable nicely and ensured that all went smoothly. HomeZone provided great personal touches that are lacking in the high street chains!...
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Comment on agent fees
Good value and fair
Was this helpful? Yes
Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
We bought our house via Homezone and they were absolutely terrific from the viewing up until the purchase. Neil and Denise were always on top of things, ready to help and sympathetic. I can only strongly recommend them. What a breathe of fresh air compared to the arrogant and uninterested attitude of the bigger real estate agents in London....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 12,2016
Minithumbup
By:
Jul 12,2016
0 people found
this helpful
We used HZ to buy our house 9 years ago, and then again to sell it earlier this year, and we were very happy with their service on both occasions. They were great to deal with and we really felt like we had an ally during what can be a stressful process. Highly recommended....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jun 27,2016
Minithumbup
By:
Jun 27,2016
1 people found
this helpful
This is the best estate agents I have ever dealt with.They are the best.They deal with any issues you have immediately and repairs are carried out once it is reported. The customer service is top notch and the ownership spirit is amazing.I locked my keys inside the house once and when I called to report that I was coming down to get a spare.Mathhew said he would bring it down.In less than 5 minutes he was outside the flat. I have never seen this kind of service anywhere. We also had problems ...
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Comment on agent fees
Their fees are very resasonable.Good value for money.
Was this helpful? Yes
Jun 21,2016
Minithumbup
By:
Jun 21,2016
0 people found
this helpful
My boyfriend and I have just purchased our first home together through Homezone and as first time buyers we were really apprehensive about the process but Denise and Neil were fabulous throughout. It was quite a nerve wrecking time for us but they were both so supportive and quick to offer advice and guidance on a number of situations that were entirely new to us. I wouldn't hesitate recommending them to anyone who is in a similar situation and looking to get on the property ladder....
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May 31,2016
Minithumbup
By:
May 31,2016
0 people found
this helpful
I'd like to thank the HomeZone team in Shortlands for the excellent service with the purchase of my new home. They were contactable at all times and able to deal with whatever queries I had in a very efficient manner. On the numerous occasions that I needed to go back to the property the agency was extremely accommodating and flexible. They were always very polite and helpful. I would definitely recommend their services to anyone looking to buy or sell their property....
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May 31,2016
Minithumbup
By:
May 31,2016
0 people found
this helpful
I recently purchased a property with Homezone and dealt with a number of their staff at both branches. I found everyone to be honest, professional, helpful and quick to respond. They made the purchase relatively stress free and I would be happy to endorse them....
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Was this helpful? Yes

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Last updated at 2:41 PM 17/10/2016 by Neil maguire

Complaints Procedure

In the unlikely event that a customer has a complaint, Neil Maguire - Director at Homezone invites you to contact him to discuss your complaint and find a solution. At Homezone, we pride ourselves in ensuring every customer is given our very best attention and customer services.
Last updated at 2:41 PM 17/10/2016 by Neil maguire

Firm rankings



Beckenham
149 Croydon Road, Beckenham BR3 3QH
(108)
Bromley
104 Beckenham Lane, Bromley BR2 0DW
(132)

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