• Neil Maguire
    Neil Maguire
  • Denise Haines
    Denise Haines
  • Stephen Fernley
    Stephen Fernley
  • Matthew Wales
    Matthew Wales
  • Esther Wales
    Esther Wales
  • Samantha Whatmore
    Samantha Whatmore
Homezone Property Services are an independent sales and lettings agency with offices in Beckenham and Bromley, both positioned close to the town centres and with highly visible and modern offices. The Read full description...Homezone Property Services are an independent sales and lettings agency with offices in Beckenham and Bromley, both positioned close to the town centres and with highly visible and modern offices. The directors and teams at Homezone provide a customer focused service that is head and shoulders above it's competitors. Being completely independent, we are not constricted by shareholders and regional targets that the larger corporate style estate agents are motivated by, and this enables us to place all of our attention on good customer services, as evidenced by our exemplary customer reviews and feedback.
We are pleased to be part of the AllAgents website and actively promote AllAgents as an excellent tool to identify and highlight good estate agency practice.
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
excellent experience, both Neil and Denise were friendly and relaxed, knowledgeable and trustworthy, providing support throughout the process, making the rather stressful purchase of ones first property, and during the early days after the referendum, a much easier process provided accurate information about the property and did their best to accommodate requests for further information or repeat views of the property have good contacts with local professionals that can be of assistance with t...
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What agent could do to change your mind?
n/a
Comment on agent fees
n/a
Was this helpful? Yes
Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
I was a first time property buyer in the UK and Matthew explained the process clearly. He kept on top of the chain to make sure the transaction completed on time. When it's time to move on I'll give Matthew a ring....
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Sep 12,2016
Minithumbup
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Sep 12,2016
0 people found
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These are the best agents we've ever come across. They are cordial, helpful, respectful and they really care about delivering a good service. They adminitered the property so if we ever had a problem, they got back to us straight away and sorted it and everytihg with them is clear and transparent. All our dealings with them have been a pleasure. When we need to move again, they will be the first we'll contact because we've never had a better experience with an estate agent....
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What agent could do to change your mind?
Tranparent and extremely fair.
Comment on agent fees
Tranparent and extremely fair.
Was this helpful? Yes
Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
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Neil and Denise at Homezone are honest, trustworthy and full of common sense. They really do care about you and your property and they are always willing to spend time with you to ensure you know the process and what happens next. Homezone gave us a smooth move and we would recommended them highly to everyone....
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Comment on agent fees
Fees are very competitive and considering the large amount if hard work that Neil and Denise do, they are a bargain!
Was this helpful? Yes
By: Dee L
Sep 02, 2016
View all comments (1)
My fiancée and I recently purchased our first home, which can be a very daunting experience, but the team at HomeZone went above and beyond to help make this as smooth a process as possible. They had excellent knowledge of the market and sales process/timescale and were able to share this with us, which was a great help. When we were faced with set-backs and delays, they provided regular updates (often without prompting) and chased things on our behalf which was invaluable! Having heard horro....
Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
this helpful
When selling my property it was a Wonderful service, huge response in such a short time over 20 viewings on open day. SOLD IN 11 DAYS...
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What agent could do to change your mind?
Brilliant such low fees for a fantastic service
Comment on agent fees
Brilliant such low fees for a fantastic service
Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
Provided an excellent service for both vendor and buyer getting exactly the right balance in terms of approach. Available at all times and always getting back with a prompt response. I can confidently say Matthew is the best agent I have dealt with - very refreshing ! I will definitely use him again and recommend to others....
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Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
After providing excellent full rental services for 7 years, HomeZone provided quick and effective marketing services for the property whilst we were still overseas. Matthew pushes the timetable nicely and ensured that all went smoothly. HomeZone provided great personal touches that are lacking in the high street chains!...
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What agent could do to change your mind?
Good value and fair
Comment on agent fees
Good value and fair
Was this helpful? Yes
Aug 04,2016
Minithumbup
By:
Aug 04,2016
0 people found
this helpful
We bought our house via Homezone and they were absolutely terrific from the viewing up until the purchase. Neil and Denise were always on top of things, ready to help and sympathetic. I can only strongly recommend them. What a breathe of fresh air compared to the arrogant and uninterested attitude of the bigger real estate agents in London....
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What agent could do to change your mind?
Good
Comment on agent fees
Good
Was this helpful? Yes
Jul 12,2016
Minithumbup
By:
Jul 12,2016
0 people found
this helpful
We used HZ to buy our house 9 years ago, and then again to sell it earlier this year, and we were very happy with their service on both occasions. They were great to deal with and we really felt like we had an ally during what can be a stressful process. Highly recommended....
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What agent could do to change your mind?
Very reasonable
Comment on agent fees
Very reasonable
Was this helpful? Yes
Jun 27,2016
Minithumbup
By:
Jun 27,2016
1 people found
this helpful
This is the best estate agents I have ever dealt with.They are the best.They deal with any issues you have immediately and repairs are carried out once it is reported. The customer service is top notch and the ownership spirit is amazing.I locked my keys inside the house once and when I called to report that I was coming down to get a spare.Mathhew said he would bring it down.In less than 5 minutes he was outside the flat. I have never seen this kind of service anywhere. We also had problems ...
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Comment on agent fees
Their fees are very resasonable.Good value for money.
Was this helpful? Yes
Jun 21,2016
Minithumbup
By:
Jun 21,2016
0 people found
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My boyfriend and I have just purchased our first home together through Homezone and as first time buyers we were really apprehensive about the process but Denise and Neil were fabulous throughout. It was quite a nerve wrecking time for us but they were both so supportive and quick to offer advice and guidance on a number of situations that were entirely new to us. I wouldn't hesitate recommending them to anyone who is in a similar situation and looking to get on the property ladder....
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May 31,2016
Minithumbup
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May 31,2016
0 people found
this helpful
I'd like to thank the HomeZone team in Shortlands for the excellent service with the purchase of my new home. They were contactable at all times and able to deal with whatever queries I had in a very efficient manner. On the numerous occasions that I needed to go back to the property the agency was extremely accommodating and flexible. They were always very polite and helpful. I would definitely recommend their services to anyone looking to buy or sell their property....
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May 31,2016
Minithumbup
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May 31,2016
0 people found
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I recently purchased a property with Homezone and dealt with a number of their staff at both branches. I found everyone to be honest, professional, helpful and quick to respond. They made the purchase relatively stress free and I would be happy to endorse them....
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May 31,2016
Minithumbup
By:
May 31,2016
0 people found
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Homezone became my first letting agent as a single tennant. They were helpful throughout my tenancy with all matters and issues encountered. I would completely recommend their services....
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What agent could do to change your mind?
Reasonable
Comment on agent fees
Reasonable
Was this helpful? Yes
May 16,2016
Minithumbup
By:
May 16,2016
0 people found
this helpful
I am writing this review on behalf of my Mother in Law as she is 89. Homezone sold her property and throughout a fairly long and complicated process, the first purchaser dropped out through no fault of Homezone, they always kept us informed and acted in a professional manner. We were very pleased with the sale price and would recommend them....
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What agent could do to change your mind?
very fair.
Comment on agent fees
very fair.
Was this helpful? Yes
Apr 30,2016
Minithumbup
By:
Apr 30,2016
0 people found
this helpful
From initial contact to date, we have found HomeZone, Shortlands, to be professional and helpful beyond expectation. Each staff member has been a mine of information and so pleasant to deal with throughout the purchase phase of our new apartment. Our queries have been dealt with expertly and efficiently and in fact their assistance continues. We cannot recommend more highly....
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Apr 13,2016
Minithumbup
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Apr 13,2016
0 people found
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Very impressed by the service and level of professionalism we received from HOMEZONE. We bought our first house via them 4 years ago and this time they helped us with purchasing the second one. They were very knowledgeable of the area we were searching in and made us feel at ease with answers to our important questions. Would not hesitate to recommend HOMEZONE to people we know in future....
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Apr 04,2016
Minithumbup
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Apr 04,2016
0 people found
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Just bought 2 properties through Neil. The leases and terms were not that straight forward, but his calmness under pressure and polite but to the point manner meant they were probably the smoothest purchases we have ever made. I found the whole branch to be refreshingly genuine and efficient and would definitely use them again. I never usually leave reviews, but felt compelled having finally found an honest agency....
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Mar 11,2016
Minithumbup
By:
Mar 11,2016
0 people found
this helpful
Firstly, I can't recommend Homezone highly enough. Matthew and Denise in particular were so very helpful but the whole team are fantastic. I recently bought a property with them and they simply made the whole process a LOT less stressful and most certainly helped keep the purchase moving along at a quick pace. As a previous renter for many years and looking at a fair amount of properties with other agents before dealing with Homezone, I have dealt with many many different estate agents over t...
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Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
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I fully recommend Homezone to any new customers, a first class service from start to finish. Everyone at the shop was incredibly helpful throughout, and nothing was too much for them. I don't think our chain would have progressed without the team. Well done Homezone....
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What agent could do to change your mind?
Good
Comment on agent fees
Good
Was this helpful? Yes
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
Home zone have been very attentive and the service from them has been excellent. They are also priced accordingly. My previous experience of renting has been exclusively outside London, so I may be naive in saying this, but I wasn't expecting to be charged so much for so many things. However, they are polite, professional and very efficient. They have dealt with all of our queries in a timely manner and have always been a pleasure to deal with. So I suppose you get what you pay for!...
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Comment on agent fees
Very expensive
Was this helpful? Yes
Feb 11,2016
Minithumbup
By:
Feb 11,2016
0 people found
this helpful
We sold our flat with Homezone and were consistently impressed with their professional, friendly and trustworthy service. We were surprised that an Estate Agent could be this good! Everyone we dealt with was great but Denise deserves a special mention: she always answered our queries quickly and intelligently and I'm sure our chain wouldn't have completed so smoothly without her. Highly recommended....
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Feb 09,2016
Minithumbup
By:
Feb 09,2016
0 people found
this helpful
We were well looked after by very capable competent staff who guided us every step of the way to a successful sale of our property....
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Comment on agent fees
good
Was this helpful? Yes
Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
this helpful
We rented a property from Homezone and they were very friendly and efficient. And any maintenance issues dealt with promptly....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 27,2016
Minithumbup
By:
Jan 27,2016
0 people found
this helpful
Neil and Samantha dealt with our sale and proved to be a very efficient team. Very friendly and kept us updated regularly on progress. All went smoothly. I would also like to thank Matthew who kindly gave my daughter some complimentary advice on her first time buy up north which was invaluable to her. Thank you to all of you for your friendly and professional approach to selling. Definitely recommend you to others and use you again....
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What agent could do to change your mind?
Fees were very reasonable of pared to other agents.
Comment on agent fees
Fees were very reasonable of pared to other agents.
Was this helpful? Yes
Jan 26,2016
Minithumbup
By:
Jan 26,2016
0 people found
this helpful
We bought our flat through Homezone. It was a lengthy, process, through no fault of the agents. Denise, Neil, Samantha and Matthew all worked diligently to ensure our purchase went as smoothly as possible. They gave of their time, sorting out any problem which arose and keeping us up to date by telephone or email. Throughout they remained cheerful and supportive....
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Jan 25,2016
Minithumbup
By:
Jan 25,2016
0 people found
this helpful
A fantastic experience! After a terrible time with another agent, we contacted Homezone to take over. The professionalism shown from the initial telephone call all the way through to completion of the sale was first class. What we really loved about the service was the communication, this was lacking with the previous agent, but Neil and his team made us feel like we were there number one client. And, the sale was quick and pain free! A big thanks to Denise also!...
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What agent could do to change your mind?
Good
Comment on agent fees
Good
Was this helpful? Yes
Jan 18,2016
Minithumbup
By:
Jan 18,2016
0 people found
this helpful
One hears many negative comments about estate agents, many of which are justifiable, but my experience with Homezone has been a totally positive one. I used them, as I was told they were honest and had integrity. I found this to be true. The staff are friendly and helpful. They are a small, independent agency, so they can provide a personal service often lacking in larger companies. This is a team you really want on your side....
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Jan 16,2016
Minithumbup
By:
Jan 16,2016
0 people found
this helpful
We had a privilege of working with Matthew and Denise at Homezone. when looking to purchase a property for our daughter. They both are extremely knowledgeable, professional , competence and friendly with integrity and grace. We found working with Denise was a joy and felt she was always there to help us in every step of the processes. Denise emanates a sense of trust -worthiness that makes you feel very much SECURE . Denise is a true professional in every sense of the word and puts her ...
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What agent could do to change your mind?
N/A
Comment on agent fees
N/A
Was this helpful? Yes
Jan 15,2016
Minithumbup
By:
Jan 15,2016
0 people found
this helpful
Neil and Denise from Homezone where able to offer us a more tailor-made, unique service when they sold our house for us in December 2015. You can only get this level of service from the smaller, independent agents like HZ. We felt comfortable calling them with even the smallest query. Nothing was too much for them. Would definitely recommend their service to family and friends. They also offer competitive rates!...
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What agent could do to change your mind?
Very competitive!
Comment on agent fees
Very competitive!
Was this helpful? Yes

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Last updated at 4:20 PM 28/06/2016 by allAgents

Complaints Procedure

In the unlikely event that a customer has a complaint, Neil Maguire - Director at Homezone invites you to contact him to discuss your complaint and find a solution. At Homezone, we pride ourselves in ensuring every customer is given our very best attention and customer services.
Last updated at 4:20 PM 28/06/2016 by allAgents

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Beckenham
149 Croydon Road, Beckenham BR3 3QH
(102)
Bromley
104 Beckenham Lane, Bromley BR2 0DW
(121)

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