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The best advice and honest valuations

homes4u are property specialists, established in 1990, we believe that we have the flexibility, experience and skills to meet all of your property needs. homes
Read full description...The best advice and honest valuations

homes4u are property specialists, established in 1990, we believe that we have the flexibility, experience and skills to meet all of your property needs. homes4u has an unrivalled commitment to providing a professional and stress free service.

Residential lettings and management

We currently manage 1500+ properties, including Private Halls, with many more homes advertised on a let-only basis. The strength of our rental business means we have unrivalled relationships with landlords and tenants, and results in our position as investment specialists.
 
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Properties for sale
Properties for rent
Nov 11,2016
Minithumbup
By:
Nov 11,2016
0 people found
this helpful
Great service received from Elios, he made the process of finding and securing my flat very easy. Thank you Elios!...
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Was this helpful? Yes
Jul 26,2016
Minithumbdown
By:
Jul 26,2016
2 people found
this helpful
My four friends and I rented a property with homes4u from the years 2015-2016 during our final year of uni. Throughout the year, they were slow to help when problems in the house occurred (our freezer brought and it took them 8 months to deliver a new one, our back door didn't lock properly for the first few months when we started living there etc.) and now that our tenancy has ended, we're waiting to get our deposit back, which they said they will claim money from for ridiculous things that are...
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Comment on agent fees
Normal, but they make up for it by claiming on your deposit
Was this helpful? Yes
Apr 06,2016
Minithumbup
By:
Apr 06,2016
0 people found
this helpful
I am happy me and my boyfriend were able to go through the renting process with Homes 4 U as we were first time renters Helen was very supportive and helpful throughout the whole process. I was very happy with their service and would recommend to anyone in the future....
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Comment on agent fees
I was happy with the agents fees.
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Dec 15,2015
Minithumbup
By:
Dec 15,2015
0 people found
this helpful
Very grateful to Paul Garner for all his help with purchasing our flat and also helping us through the very slow route taken by our Solictors on this matter. Thanks for keeping us informed on everything and making the road to completion as good as possible....
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Nov 17,2015
Minithumbup
By:
Nov 17,2015
0 people found
this helpful
This was my first time selling a property and being in a chain. Paul helped me on numorous occasions giving me details on how it all worked and kept me completely in the picture. Nearing completion I was panicking about time being taken with packing and I was concerned I wouldn't get everywhere as clean as I wanted. Paul found me a cleaner that made my house sparkle. This took pressure off me and again Paul helped prevent what is already a stressful situation become even more stressful. I have a...
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Comment on agent fees
There was a special deal which made them very competitive, I think it was 0.5%, it was worth every penny for piece of mind, clarity and the guidance provided by them.
Was this helpful? Yes
Oct 24,2015
Minithumbup
By:
Oct 24,2015
0 people found
this helpful
Homes4u were recommended to me by an estate agent at another firm, can't fault their service, or price compared to others....
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Sep 28,2015
Minithumbup
By:
Sep 28,2015
0 people found
this helpful
I would like to express my thanks to Helen for going that extra mile to secure a property to rent which suited our needs. It was down to Helen who persuaded the landlord of the property to give us a few more days to secure the tenancy following a longer than anticipated completion / sale of our previous property. Thank you....
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Aug 18,2015
Minithumbup
By:
Aug 18,2015
0 people found
this helpful
This was the most straight forward and stress free purchase I have forever made. From the initial viewing to picking up the keys, I was very pleased with the attitude and professionalism of Paul and Simon. No pressure at all and very helpful. I am now using them to let the property as well. Very happy with the service both Paul and Simon have provided so far....
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Comment on agent fees
Simon has offered a discount of 8% to manage the letting of the property, which I am very satisfied with.
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Aug 15,2015
Minithumbup
By:
Aug 15,2015
0 people found
this helpful
I dealt primarily with Paul Garner who was extremely polite and very helpful at all times. The house sold easily and I cannot fault the service I received throughout the process....
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Aug 15,2015
Minithumbup
By:
Aug 15,2015
0 people found
this helpful
We have just rented a property through homes4u in Altrincham and nothing was too much trouble for Helen who was looking after our case. We were able to arrange multiple viewings, had fantastic help with all the paperwork and administration, and with Helen's help the move has gone very smoothly! Would definitely use homes4u again....
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Comment on agent fees
Admin fees are high compared to other agents I have used previously
Was this helpful? Yes
Aug 13,2015
Minithumbup
By:
Aug 13,2015
0 people found
this helpful
i dealt with both paul and simon in the process of buying my property,and have to say the were excellent. they were both courteous and helpful.they treat customers in a very professional and friendly manner and i would recommend home's 4u for both selling and buying a property....
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Aug 06,2015
Minithumbup
By:
Aug 06,2015
0 people found
this helpful
Paul & Simon were extremely helpful with all the details of my sale & always returned my calls or emails, which is very important when you need information quickly for the solicitor. I felt they knew exactly what was going on with my sale and could answer any questions I had....
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Jul 28,2015
Minithumbup
By:
Jul 28,2015
0 people found
this helpful
I've been using Homes4U for 10 years to manage my rental property and they have been excellent throughout, dealing with efficiently with maintenance issues and payment issues. I then chose to sell my house through Homes4U and the sales service continued to be excellent. Recommended....
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Jul 22,2015
Minithumbup
By:
Jul 22,2015
0 people found
this helpful
We used Homes4u when buying our first house. They were fantastic throughout the process and I could not recommend them highly enough. Throughout the purchase they made sure we were kept up to date with everything and came back to any queries as quickly as possible. They were very friendly in their approach and were always happy to take calls no matter how many times we had phoned that day. If we are in a position to buy/sell in the future then we will definitely use them. Very professional and t...
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May 25,2015
Minithumbup
By:
May 25,2015
0 people found
this helpful
I found those I dealt with at Homes4U to be highly professional and thorough people who knew their business and were easy to talk to. They explained things very clearly, without ambiguity and kept me well informed throughout the letting process. As a landlord, I found their service and support to be very good and felt that they fully understood my primary objectives and preoccupations regarding the property rental and the nature of the tenant I was seeking. They have subsequently arranged the...
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Apr 28,2015
Minithumbup
By:
Apr 28,2015
0 people found
this helpful
Incredibly friendly and helpful - we had an issue with our credit check (due to an admin error from the credit referencing company) and Helen was nothing but sympathetic and accommodating. She assisted us every step of the way to make sure we secured our property. Would happily reccomend this company....
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Comment on agent fees
Perfectly reasonable
Was this helpful? Yes
Apr 28,2015
Minithumbup
By:
Apr 28,2015
0 people found
this helpful
Honest, helpful, informative and genuine advice each step of the process. Would highly recommend to anyone for selling of a property...
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Comment on agent fees
Best on the market and area
Was this helpful? Yes
Mar 30,2015
Minithumbdown
By:
Mar 30,2015
3 people found
this helpful
The staff are extremely rude and pass off every problem you submit or complain about by saying 'unfortunately I cannot comment as this is not my department' although you may speak to the correct people about your issues nothing gets dealt with! Homes4u are only reliable to contact you when they want more money!! Went months without proper utility use! Have been laughed at down the phone when I have contacted homes4u and treated with no respect!...
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Mar 18,2015
Minithumbdown
By:
Mar 18,2015
2 people found
this helpful
If I were asked to describe the services provided by Homes4U Manchester - disgraceful. Here's why: In September 2014 I and two friends found a property advertised on-line by Homes4U, a property management agency based in Manchester. Homes4U has 4 offices located around the city and cater mainly (though not exclusively) for the cities student population. We arranged a viewing of the property and the sales agent showed us a couple of properties in the newly developed Grove Village area of Ardw...
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Comment on agent fees
In November, one of our party suffered a mental breakdown and was advised by his doctor to take some time out from his studies, this meant him leaving Manchester and returning home. A clause in the contract does state that we are allowed to replace tenants on the joint agreement with no mention of any fees. The vacating tenant agreed to keep paying rent until a replacement was found. Within days IΒ’Γ’β€šΒ¬Γ’β€žΒ’d found a replacement myself, a colleague from work. We visited the city centre branch to fill out the necessary paperwork. We were then surprised to be told that we would EACH have to pay a fee of β€š£100 pounds to have a name replaced on the contract. On asking what this was for we were told it was the standard fee for a new contract; we argued that this was a modification to the existing one but they wouldnΒ’Γ’β€šΒ¬Γ’β€žΒ’t have it. ItΒ’Γ’β€šΒ¬Γ’β€žΒ’s understandable that the new party would have to pay a fee for credit checks etc but I can see no reason why the remaining tenants had to pay the same. It seemed this was a money making exercise and Homes4U failed to provide and evidence to the contrary. Again with no option we paid the obscene fee to ensure we still had a roof over our heads.
Was this helpful? Yes
By: Anthony Leach
Mar 18, 2015
View all comments (1)
Dear Mr Watt We apologise if you feel you have not received the level of service expected from homes4u as managing agents. We act as agents for private landlords and on the majority of occasions require consent from the landlord to carry out work. I can see from your correspondence with our Property Management Department that many of your points have been raised and responded to. If you feel this is not the case and you would like to raise a formal complaint, please follow our customer care and....
Mar 05,2015
Minithumbup
By:
Mar 05,2015
1 people found
this helpful
Paul was excellent throughout the selling process. Easy to get hold of, quick to respond if I left a message or sent him an email and also very friendly on the phone. Working in a customer service enviroment myself it was great to see. Top marks Paul...
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Comment on agent fees
Fee was a little high but that was due to the price of the property. As the property was only 110k I had to pay the minimum 2k plus VAT. Not the branches fault, seems standard across all estate agents.
Was this helpful? Yes
By: Anthony Leach
Mar 12, 2015
View all comments (1)
Hi Colin Thank you so much for taking the time to leave this feedback for the Altrincham Branch and Paul Garner. We're absolutely delighted you were happy with our service! Regards Anthony Leach Operations Manager....
Jan 08,2015
Minithumbup
By:
Jan 08,2015
0 people found
this helpful
Had a more than satisfactory experience with my recent tenancy. All went very smoothly and as I needed to move in very quickly, Sue made sure things moved swiftly without stress...
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Was this helpful? Yes
Dec 01,2014
Minithumbup
By:
Dec 01,2014
0 people found
this helpful
Helen has been absolutely fantastic! I'm really greatful and would highly recommend Homes4U's service She went to great lengths to ensure I got the property...
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Was this helpful? Yes
Aug 20,2014
Minithumbdown
By:
Aug 20,2014
3 people found
this helpful
I was told I could move in without issue on a certain day but when I arrived to collect keys I was told I was not allowed (despite being told on the phone and sending an email two weeks before arriving). They never attempted to solve the problem and instead just feel back on their legal documents and when asked about the email I had sent (and the lack of a reply), all they could muster by way of an excuse was that the email "didn't go through"...
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Was this helpful? Yes
By: Anthony Leach
Aug 26, 2014
View all comments (1)
Hi, thank you for taking the time to review our service and I am sorry to hear you have not been happy. At homes4u we take customer service very seriously and have a customer care and complaints procedure in place which can be downloaded from our website http://www.homes4u.co.uk/about-us/. I would like to look further into the specifics of your complaint. Please email anthony.leach@homes4u.co.uk. Regards Anthony Leach Operations Manager....
Jul 28,2014
Minithumbup
By:
Jul 28,2014
0 people found
this helpful
Easily the most pleasant and efficient letting agents I've ever dealt with - everything was handled very promptly and I really couldn't have asked for a better service. Many thanks....
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Was this helpful? Yes
By: Ann Durrell
Jul 28, 2014
View all comments (1)
Thank you for taking the time to write a review. We are really pleased you were happy with the service and would like to wish you all the best in your new home. Ann Durrell Operations Executive....
Jul 25,2014
Minithumbup
By:
Jul 25,2014
0 people found
this helpful
Homes4u were perfectly good agents, although things were a bit slow. I think we confused matters with the fact that whilst one of us was a student they received a stipendiary wage, and guarantors emails were sent out pretty late because of that. It was only let (not managed) by them so I can't comment on that, but the staff were friendly, helpful and accommodating. Now that I've moved into the city centre and have dealt with some agents here I see now that these can be rare features of the Manch...
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Comment on agent fees
They were relatively high given that they covered an application only. Though not as high as others in Manchester.
Was this helpful? Yes
By: Ann Durrell
Jul 25, 2014
View all comments (1)
Thank you for taking the time out to review homes4u. We note your comments on the time scales for paperwork and will review to avoid it happening again. We are pleased you were happy with the service and hope to be able to help you with your housing requirements in the future. Best of luck in your new home Ann Durrell Operations Executive....
Jul 20,2014
Minithumbdown
By:
Jul 20,2014
3 people found
this helpful
This has been the most appalling customer service I have ever experienced. As far as I am concerned the place could be run "*" better! From day one, nothing has been executed with the professionalism I'd expect from a popular letting agency. When complaints have been made, staff have had a disgraceful attitude, passing the blame onto anyone else they can think to name. They also doubted our complaints but couldn't be bothered to visit the property to gain hard evidence. To top off thi...
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What agent could do to change your mind?
Too much damage has been done. All staff could do with being out on a public relations course to understand the business of property rentals. Every conversation I have had with a member of staff has been contradicted by another member of staff to suit their argument at the time. Nothing was straight forward. Example: On the day of moving out of the property, my fellow tenant and I returned the keys to the office. We asked the staff member whether we should bring out utility account closure letters. She insisted that all we really needed was our final readings and that would be enough to have our deposits returned. We have since had an email filled with attitude, declaring we need to send our account closure letters.
Comment on agent fees
Shouldn\'t charge for the worst service possible
Was this helpful? Yes
By: ann durrell
Jul 22, 2014
View all comments (1)
Hi Madeleine, we are sorry to hear you are not happy, we take customer service very seriously and have a customer care and complaints policy in place which can be downloaded from our website http://www.homes4u.co.uk/about-us/ We would like the opportunity to try and resolve your complaints, please could you email full details to ann@homes4u.co.uk Ann Durrell Operations Executive homes4u....
Jun 24,2014
Minithumbup
By:
Jun 24,2014
0 people found
this helpful
I couldn't have been better looked after. I came in cold off the street, new to renting, told the team what i was looking for and they provided me with an amazing service, a perfect property, and a perfect landlord. 10 out of 10 and i would recommend homes4u to everyone looking to rent!...
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Was this helpful? Yes
By: Ann homes4u
Jun 24, 2014
View all comments (1)
Thank you for taking the time to review homes4u. We are really pleased you have been happy with the service and please do get in touch if we can be of assistance in the future,....
Jun 02,2014
Minithumbup
By:
Jun 02,2014
0 people found
this helpful
I found both Simon and Jayne very nice and professional. I was confident to let Simon find the right tenant for my property and was assured that he will find tenants that he will be happy to rent his property to....
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Was this helpful? Yes
May 28,2014
Minithumbup
By:
May 28,2014
0 people found
this helpful
Simon and the rest of the team at Homes4U made the whole experience of finding and moving into a new property pleasurable. Their patience, efficiency and, above all humour, made the whole process stress free. I would certainly recommend them to others....
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Was this helpful? Yes
May 26,2014
Minithumbup
By:
May 26,2014
0 people found
this helpful
A very professional friendly service from everybody at the branch from Simon and his team. Always approachable to facilitate any areas of concern in a relaxed yet positive way. Highly recommended. Rare to find such professionalism in what could be, if handled incorrectly, a stressful situation. Look forward to a continued relationship in the future....
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Last updated at 10:47 AM 13/11/2015 by Simon Tattersall

Complaints Procedure

Customer Care & Complaints Procedures



Care




homes4u, as a member of the Ombudsman for Estate Agents Scheme, aims to provide outstanding levels of service to all of our customers. In respect of property sales, we support the Which? Move It Campaign, and are committed to the 'We Promise' Code: We commit to help you to buy/sell your home with integrity and

professionalism.




In order to do this, we make the following promises:




  • We will value your property accurately

  • We will declare any conflict of interest

  • Our contracts do not include unfair contract terms

  • We will ensure that you understand the contract you sign

  • We will check that buyers are in the position to fund the transaction, but we will not force buyers to take our mortgage advice

  • We will pass on all offers immediately and in writing

  • We will accurately reflect your home in advertising

  • We will be honest about the property you are buying

  • We will give you a weekly update about your transaction

  • We will deal with any complaints fairly and speedily





We observe the regulations of the Estate Agents Act '79, the Property Misdescriptions Act '91, Data Protection and Money Laundering.





We observe the Manchester Student Homes Code in respect of our private halls, and in the handling of all of our lettings we commit to:


  • We will accurately reflect property in advertising


  • We will be honest about the property you are renting


  • Our contracts do not include unfair contract terms


  • We will ensure that you understand the contract you sign


  • Our contracts will always give contact details for the landlord or managing agent


  • All prospective tenants will have the opportunity to view property for letting, whilst recognising current tenants' right to 24 hour notice


  • We will notify landlords of legal obligations which apply to renting property


  • We will keep Landlords updated with the letting and contract process


  • We will deal with any complaints fairly and speedily Equal Opportunities Statement





homes4u will ensure no person or group of persons will be treated less favourably by us than any other person or group of persons because of their age, race, colour, ethnicity, religious or national origin, gender, disability, appearance, marital status, sexual orientation or social status.




Complaints



In order to ensure that these standards are maintained, we have introduced a complaints procedure, which provides for any grievances to be handled internally.



We commit to taking your grievance seriously. We will listen, investigate and confirm our findings to you in a speedy, impartial and honest way.

If you believe you have a grievance, please write in the first instance to the Manager of the branch concerned (contact us), outlining the details,

within three months of the incident. Your letter will be acknowledged within 3 working days, detailing steps that will be taken to investigate the matter.

Your complaint will be thoroughly investigated according to our in-house procedures, and a written reply will be sent to you within 14 days of

receipt of your initial letter. If you are not satisfied with the outcome of our initial investigation, we will offer you the further opportunity to have your grievance reviewed by the Managing Directors Office. If we fail to conclude our investigations within three months from when the complaint was first submitted in writing, it can be referred to the Ombudsman.





In the even that the final review as details above still fails to satisfy your complaint, then you are at liberty to have the matter referred to the Ombudsman for Estate Agents, to whom information will be provided by homes4u. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters expeditiously i.e. within 3 months from the date of written notification to ourselves.

Last updated at 1:00 AM 01/01/1970 by

Firm rankings



Altrincham
10 The Downs, Altrincham WA14 2PU
(62)
Office 1
MTC Building Oxford Road City Centre, Manchester M1 7ED
(35)
Withington
Withington House Wilmslow Road, Manchester M20 3FU
(60)

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