Homepoint Estate Agents Ltd
1.6/5, 20 reviews
15% recommended
50% lettings valuation accuracy
39% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 20
15th Oct 2021
reviewed by 'D.H'
“Was meant to collect keys, paid all money to be told 45mins the landlord changed his mind. The manager blamed ......”
17th Aug 2021
reviewed by 'Unhappy'
“Shocking service. No contact unless they want something. I was in a serious situation and had to involve the police ......”
21st Feb 2020
reviewed by 'Sandra'
“If possible I would have given 0.--We paid a management fee, the property was not managed. When we had it ......”
20th Sep 2019
reviewed by 'Stacey'
“From start to finish I was very well looked after, communication was second to none, staff were always friendly and ......”
13th Jul 2019
reviewed by 'Nas'
“Home point in Walsall are the worst, unprofessional people I have ever seen in my life! They are all liars ......”
24th Apr 2019
reviewed by 'Anon'
“Where do I even start?!We were renting for 11 months whilst we saved for our house. Sonya from Stourbridge was ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 50% 39% £475 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 6 3 9 0 0 0 0 0 2
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Overall
Estate agents
Letting agents
Latest Properties

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Homepoint Estate Agents Ltd Branches (view all 4)
Birmingham, B44
Stourbridge, DY8
Walsall, WS1

“You should be ashamed...”

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Oct 15,2021
Minithumbdown
By: 'D.H'
Oct 15,2021
0 people found
this helpful
Was meant to collect keys, paid all money to be told 45mins the landlord changed his mind. The manager blamed everybody else. Very unprofessional. Credit checks not completed properly....
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“Shocking service. No contact unless they want......”

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Aug 17,2021
Minithumbdown
By: 'Unhappy'
Aug 17,2021
0 people found
this helpful
Shocking service. No contact unless they want something. I was in a serious situation and had to involve the police and the agents still refused to answer simple emails from myself but I could see them responding occasionally (only when they wanted something) to my ...
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“If possible I would have given 0.--We paid a ......”

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Feb 21,2020
Minithumbdown
By: 'Sandra'
Feb 21,2020
9 people found
this helpful
If possible I would have given 0.--We paid a management fee, the property was not managed. When we had it back it was in terrible condition. Nothing had been picked up on, like a hole in the wall, oven not cleaned for 5 years by the ...
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“From start to finish I was very well looked a......”

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Sep 20,2019
Minithumbup
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Stacey
By: 'Stacey'
Sep 20,2019
0 people found
this helpful
From start to finish I was very well looked after, communication was second to none, staff were always friendly and always got back to me promptly Nathan Pooni was excellent...
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“Home point in Walsall are the worst, unprofes......”

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Jul 13,2019
Minithumbdown
By: 'Nas'
Jul 13,2019
6 people found
this helpful
Home point in Walsall are the worst, unprofessional people I have ever seen in my life! They are all liars and have no empathy. I had such an awful experience with them . In the end, I ended up homeless. Never ever use them. Stay away ...
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“Would give 0 if I could...”

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Apr 24,2019
Minithumbdown
By: 'Anon'
Apr 24,2019
4 people found
this helpful
Where do I even start?! We were renting for 11 months whilst we saved for our house. Sonya from Stourbridge was really helpful when we first moved in. Everything was fine. Then all the problems started... We had very troublesome neighbours. Home point told us they ...
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By: Tasib Hussain
Apr 29, 2019
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I was duped in to signing a guarantor form for a tenant. I was only shown 1 page by the tenant to sign and was told it was a reference form only. I spoke to a lady at their Walsall office who explained to me that the form I was signing was just as a referee and that the tenancy was for 6 months only. If the tenant could show they are a good tenant then they would renew for another 6 months. At the time I had just lost my Father and was suffering from severe disability, mobility and depression. I ...

“HORROR POINT or homepoint...”

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Mar 29,2019
Minithumbdown
By: 'Asim'
Mar 29,2019
5 people found
this helpful
Hi, they trap you with lie and then do not help you at all, they said property will be refurbished and everything will be ready soon, but on the day i was moving , nothing was changed in property. i am fighting and going to sue ...
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Comment on agent fees
bad
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“Ok until you try to end tenancy and get your deposit back...”

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Oct 27,2018
Minithumbdown
By: 'L'
Oct 27,2018
5 people found
this helpful
Really disgusted with the service received after, what we thought, was a fairly smooth 2 1/2 years as tenants ( although slow at sorting none urgent repairs). When it came to the end of the tenancy they didn't turn up for check out inspection ( despite me speaking to ...
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“Homepoint avoid them!!!!!!...”

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Sep 11,2018
Minithumbdown
By: 'Avoid'
Sep 11,2018
3 people found
this helpful
When I was renting a house, everything was perfect. No issues, all agents was very helpful... Everything changed when I was in situation that lanlord send me a letter with information that I need to move out during 2 months, because he want to move in!!!! ...
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“Brilliant...”

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Aug 01,2018
Minithumbup
By: 'Marni'
Aug 01,2018
0 people found
this helpful
Myself and my partner have just relocated to Birmingham and found the ladies at the homepoint office to be very helpful, there was a few issues with the property and they arrange for the landlord to pop round within a few hours! We really do ...
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Comment on agent fees
Good
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“Poor run company...”

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Jun 16,2018
Minithumbdown
By: 'The'
Jun 16,2018
8 people found
this helpful
Rented our property out with homepoint kingstanding. Seemed to be an average estate agency at first, once tenant moved in it went down hill. Kingstanding doesnt manage the property walsall does, people at both branches are unprofessional. Members of staff passed comments about myself to ...
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Comment on agent fees
Bad.. change you for even breathing in your own house. Management is a joke not even worth 1% of your monthly rent. Then when you want to leave them they want a hell of a lot of money from you...
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“What a lying crap company this is . Don't trust anything ......”

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Feb 08,2018
Minithumbdown
By: 'Wonkey'
Feb 08,2018
9 people found
this helpful
What a lying crap company this is . Don't trust anything they say , better still avoid at all cost . They need to be closed down. They lie about tennant references and where they previously lived they don't do checks on guarantors and don't do home visits ....
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“I found this agency extremley helpful and friendly. i moved ......”

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Jan 22,2018
Minithumbup
By: 'Lucie'
Jan 22,2018
1 people found
this helpful
I found this agency extremley helpful and friendly. i moved home for the first time and they talked me through every step of the way. very professional and friendly. All of the ladies in the office were great! I would definitley recommend....
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Comment on agent fees
Fee's were actually cheaper than the bigger companies!
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“Amazed how this company is even trading. Never have I ......”

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Jan 12,2018
Minithumbdown
By: 'Stephanie'
Jan 12,2018
6 people found
this helpful
Amazed how this company is even trading. Never have I come across such an incompetent unprofessional group of people. Sham from start to finish...lack of knowledge, rudeness, lies....the list is endless. STAY CLEAR is the best advice I could ever give !!!...
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Comment on agent fees
BAD
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“I feel that all the reviews are very much like ......”

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Nov 06,2017
Minithumbdown
By: 'Very'
Nov 06,2017
7 people found
this helpful
I feel that all the reviews are very much like my situation, once home Point have your money they Don't give a Dam, and trying to speak to someone is like flying to the moon,,, it just doesn't happen,,, oh and as for checking on ...
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Comment on agent fees
Everything is bad, bad, bad. my tenants moved out over a week ago and I'm still waiting for a phone call, , to see what's happening with the deposit,,,
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“Unprofesional untrustworthy incompetent is the only way to describe this ......”

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Oct 27,2017
Minithumbdown
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Angela
By: 'Furious'
Oct 27,2017
9 people found
this helpful
Unprofesional untrustworthy incompetent is the only way to describe this diabolical company. After telling us the price for finding a Tennant is £250 + vat they took £620 out of the new Tennant rent and deposit. They have left me with an unsafe lease after they failed to ...
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Comment on agent fees
Diabolical
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“Vile and conniving, those are words that just about come ......”

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May 02,2017
Minithumbdown
By: 'Jabbar'
May 02,2017
11 people found
this helpful
Vile and conniving, those are words that just about come close to describing the * Walsall branch of Homepoint. Their wretched art practiced on unsuspecting tenants and landlords, leaving them empty of pocket and heart, and in some cases, home. Wretched beyond any decent measure, there ...
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Comment on agent fees
Tenancy renewal fee £90 (scam) Checkout Fee £95(scam) Reference Fee £75(scam) Debt Collection Letter £45 (cruel) Deposit-£one month's rent (you may or may not get this back, but you WILL have to fight for it!)
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By: disenchanted landlord
Aug 13, 2020
View all comments (1)
I have dealt with Homepoint for over 10 years and they have become worse year by year. I have to keep chasing money from my tenants and still don't receive payments. Do not let this company let your property if you want regular payments passed on to you. I have always had discrepancies with them but they have now got to rock bottom. I think that it's time to call it a day ...

“As landlords with a single property, we were bitterly disappointed ......”

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May 01,2017
Minithumbdown
By: 'Dr'
May 01,2017
6 people found
this helpful
As landlords with a single property, we were bitterly disappointed by Homepoint, who failed to deliver almost all the promised services. Only one member of staff, Paul, really tried to help. They suddenly reduced the agreed rent, and did nothing when we complained. After 10 months ...
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Comment on agent fees
We knew the fees beforehand, and accepted them. The problem is that they did very little to earn those fees.
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“What can I say about homepoint absolute jokers avoid at ......”

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Oct 20,2016
Minithumbdown
By: 'Turbosound'
Oct 20,2016
7 people found
this helpful
What can I say about homepoint absolute jokers avoid at all costs received at reference recently after paying 35 pounds to be be slated to the max how Unprofessional lies after lies these people are glorified answer machines expect a lovely piece in the local newspaper ...
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Comment on agent fees
At least dick turpin wore a mask
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“They are appalling when returning phone calls. They are excellent ......”

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Nov 09,2015
Minithumbdown
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Jason
By: 'TroubledTroubled'
Nov 09,2015
7 people found
this helpful
They are appalling when returning phone calls. They are excellent at advertising, but when tenants are in place, especially if they are full management they will ignore your calls. T hey have called ID so they can see who is getting in touch and no ...
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What agent could do to change your mind?
fees are easy to read and understand
Attached Filesnbsp;
Comment on agent fees
fees are easy to read and understand
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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