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Homepoint Estate Agents Ltd



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“Ok until you try to end tenancy and get your deposit back...”

Oct 27,2018
Minithumbdown
By: 'L F'
Oct 27,2018
1 people found
this helpful
Really disgusted with the service received after, what we thought, was a fairly smooth 2 1/2 years as tenants ( although slow at sorting none urgent repairs). When it came to the end of the tenancy they didn't turn up for check out inspection ( despite me speaking to ...
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“Homepoint avoid them!!!!!!...”

Sep 11,2018
Minithumbdown
By: 'Avoid them!!!!'
Sep 11,2018
1 people found
this helpful
When I was renting a house, everything was perfect. No issues, all agents was very helpful... Everything changed when I was in situation that lanlord send me a letter with information that I need to move out during 2 months, because he want to move in!!!! ...
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“Brilliant...”

Aug 01,2018
Minithumbup
By: 'Marni c'
Aug 01,2018
0 people found
this helpful
Myself and my partner have just relocated to Birmingham and found the ladies at the homepoint office to be very helpful, there was a few issues with the property and they arrange for the landlord to pop round within a few hours! We really do ...
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Comment on agent fees
Good
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“Poor run company...”

Jun 16,2018
Minithumbdown
By: 'The 'wife''
Jun 16,2018
2 people found
this helpful
Rented our property out with homepoint kingstanding. Seemed to be an average estate agency at first, once tenant moved in it went down hill. Kingstanding doesnt manage the property walsall does, people at both branches are unprofessional. Members of staff passed comments about myself to ...
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Comment on agent fees
Bad.. change you for even breathing in your own house. Management is a joke not even worth 1% of your monthly rent. Then when you want to leave them they want a hell of a lot of money from you...
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“What a lying crap company this is . Don't trust anything ......”

Feb 08,2018
Minithumbdown
By: 'Wonkey'
Feb 08,2018
4 people found
this helpful
What a lying crap company this is . Don't trust anything they say , better still avoid at all cost . They need to be closed down. They lie about tennant references and where they previously lived they don't do checks on guarantors and don't do home visits ....
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“I found this agency extremley helpful and friendly. i moved ......”

Jan 22,2018
Minithumbup
By: 'Lucie Cooke'
Jan 22,2018
0 people found
this helpful
I found this agency extremley helpful and friendly. i moved home for the first time and they talked me through every step of the way. very professional and friendly. All of the ladies in the office were great! I would definitley recommend....
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Comment on agent fees
Fee's were actually cheaper than the bigger companies!
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“Amazed how this company is even trading. Never have I ......”

Jan 12,2018
Minithumbdown
By: 'Stephanie'
Jan 12,2018
3 people found
this helpful
Amazed how this company is even trading. Never have I come across such an incompetent unprofessional group of people. Sham from start to finish...lack of knowledge, rudeness, lies....the list is endless. STAY CLEAR is the best advice I could ever give !!!...
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Comment on agent fees
BAD
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“I feel that all the reviews are very much like ......”

Nov 06,2017
Minithumbdown
By: 'Very dissatisfied'
Nov 06,2017
5 people found
this helpful
I feel that all the reviews are very much like my situation, once home Point have your money they Don't give a Dam, and trying to speak to someone is like flying to the moon,,, it just doesn't happen,,, oh and as for checking on ...
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Comment on agent fees
Everything is bad, bad, bad. my tenants moved out over a week ago and I'm still waiting for a phone call, , to see what's happening with the deposit,,,
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“Unprofesional untrustworthy incompetent is the only way to describe this ......”

Oct 27,2017
Minithumbdown
By: 'Furious'
Oct 27,2017
5 people found
this helpful
Unprofesional untrustworthy incompetent is the only way to describe this diabolical company. After telling us the price for finding a Tennant is £250 + vat they took £620 out of the new Tennant rent and deposit. They have left me with an unsafe lease after they failed to ...
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Comment on agent fees
Diabolical
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“Vile and conniving, those are words that just about come ......”

May 02,2017
Minithumbdown
By: 'Jabbar'
May 02,2017
7 people found
this helpful
Vile and conniving, those are words that just about come close to describing the * Walsall branch of Homepoint. Their wretched art practiced on unsuspecting tenants and landlords, leaving them empty of pocket and heart, and in some cases, home. Wretched beyond any decent measure, there ...
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Comment on agent fees
Tenancy renewal fee £90 (scam) Checkout Fee £95(scam) Reference Fee £75(scam) Debt Collection Letter £45 (cruel) Deposit-£one month's rent (you may or may not get this back, but you WILL have to fight for it!)
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“As landlords with a single property, we were bitterly disappointed ......”

May 01,2017
Minithumbdown
By: 'Dr Roger Merry'
May 01,2017
4 people found
this helpful
As landlords with a single property, we were bitterly disappointed by Homepoint, who failed to deliver almost all the promised services. Only one member of staff, Paul, really tried to help. They suddenly reduced the agreed rent, and did nothing when we complained. After 10 months ...
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Comment on agent fees
We knew the fees beforehand, and accepted them. The problem is that they did very little to earn those fees.
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“What can I say about homepoint absolute jokers avoid at ......”

Oct 20,2016
Minithumbdown
By: 'Turbosound'
Oct 20,2016
6 people found
this helpful
What can I say about homepoint absolute jokers avoid at all costs received at reference recently after paying 35 pounds to be be slated to the max how Unprofessional lies after lies these people are glorified answer machines expect a lovely piece in the local newspaper ...
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Comment on agent fees
At least dick turpin wore a mask
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“They are appalling when returning phone calls. They are excellent ......”

Nov 09,2015
Minithumbdown
By: 'TroubledTroubled'
Nov 09,2015
5 people found
this helpful
They are appalling when returning phone calls. They are excellent at advertising, but when tenants are in place, especially if they are full management they will ignore your calls. T hey have called ID so they can see who is getting in touch and no ...
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What agent could do to change your mind?
fees are easy to read and understand
Attached Files
Comment on agent fees
fees are easy to read and understand
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
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Fees

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Complaints Procedure

No procedure available.

Awards won by Homepoint Estate Agents Ltd

Individual Branch Awards


Birmingham
Unit 20 Kingstanding Shopping Centre, Kings Road, Birmingham B44 9HH
(6)
Stourbridge
98 High Street, Stourbridge DY8 1EQ
(2)
Wolverhampton
122 Castlecroft Road, Wolverhampton WV3 8LU
(3)


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