The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
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3.4/5, 45 Reviews
62% Recommended
100% letting valuation accuracy
81% letting fee satisfaction
HomeLets of Bath Ltd
4 George Street, Bath, Somerset
BA1 2EH
01225 484811
No Branch Video found...
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Letting | 100% | 81.00% | £450 | £3,000 |
HomeLets take customer satisfaction very seriously, and we always aim to provide our clients with the highest standards of service. To this end, we are members of The Property Ombudsman (TPO) for Residential Letting Agents. We appreciate that sometimes certain issues must be addressed; therefore, to ensure your interests are safeguarded, we observe the following procedures which provide for any matter to be dealt with internally and with the upmost care and attention. Step 1 Initially, you will be requested to direct all correspondence to Amanda Cooper - Office Manager. Your issue will firstly be acknowledged, in writing, within 3 (three) working days. The facts as reported will be thoroughly investigated, and where appropriate, the TPO may be consulted as an impartial third party. A formal written response will then be issued within 15 (fifteen) working days. Step 2 If you find that there are still matters outstanding, and you require further assistance with any issues raised, then we would request that you please contact; Catharine James - Finance Manager, in order to have your concerns reviewed. A formal written response will then be issued within 15 (fifteen) working days. Step 3 If at the results of this juncture, you find that there are still outstanding issues, then you have the opportunity to refer your matter on to the TPO directly, within 6 (six) months from receipt of our final view on the matter. Please visit www.tpos.co.uk for further details and guidance.
Last updated at 1/3/2023, 8:38:17 AM by allAgents
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
11 | 1 | 17 | 14 | 0 | 0 | 0 | 0 | 0 | 2 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Rachael
By : 'Averil'
Branch : Bath, 4 George Street
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : BA1
The team at Homelets were a delight after struggling for many years with remote working property managers at my previous letting agency. The office is constantly manned with helpful, well-informed, focused staff and my property manager Rachael Matthews(whom I had face to face access to), ... Read Full Review
By : HomeLets
24 Apr 2024Thank you for your feedback Averil, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets...
Marcus
By : 'Simon'
Branch : Bath, 4 George Street
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : BA2
We are just completing our first year of letting our flat through HomeLets and we cannot recommend them more highly. The experience throughout has been exemplary ensuring that the heavy load of letting was lifted from us. Marcus leads the company from the front and is always responsive while his ... Read Full Review
By : HomeLets
17 Apr 2023Thank you for your feedback Simon, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets...
Rachael
By : 'Hellosss'
Branch : Bath, 4 George Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BA2
Rachel was very professional, helpful and responded to communication quickly. We’re very pleased with how she helped us, when my family moving to U.K. I would highly recommend Rachel. Great ... Read Full Review
By : HomeLets
23 Sept 2022Thank you for your feedback Hellosss, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets...
By : 'Zoe'
Branch : Bath, 4 George Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BA2
Homelets and all of the staff I have been involved with have always been incredibly approachable, keen to help and are responsive by phone and email. Staff have gone above and beyond to help, even when I was no longer using Homelets’ services, they were happy to help with providing ... Read Full Review
By : HomeLets
30 Aug 2022Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets...
By : 'Oliver'
Branch : Bath, 4 George Street
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : BA1
An unpleasant & distressing experience from start to finish. We moved into a house which very quickly started to fall into major disrepair around us, issues which had clearly been covered over & not dealt with before they let our family move in. We lived with serious black mould, ... Read Full Review
By : HomeLets
30 Jul 2021Please feel free to contact us if you wish to discuss your feedback. You can email us on info@homeletsofbath.co.uk. We are continually looking at ways of improving our service to clients, therefore...
By : 'Felicity'
Branch : Bath, 4 George Street
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : BA1
An unhappy, unpleasant and distressing experience that I will never forget. Homelets Bath, are the most unfriendly, (at times hostile) unhelpful and downright disrespectful Company that I have ever had the misfortune of coming into contact with. We were rented a house that posed a serious risk to ... Read Full Review
By : HomeLets
30 Jul 2021Please feel free to contact us if you wish to discuss your feedback. You can email us on info@homeletsofbath.co.uk. We are continually looking at ways of improving our service to clients, therefore...
By : 'Lee'
Branch : Bath, 4 George Street
Services : Letting( Admin )
Would you recommend ? : No
Postcode : BS31
Very unprofessional, I found a property that I wanted to rent, I had spent most of the afternoon e-mailing them and they were very quick in e-mailing me back, I was told about what bills I would have to pay etc, so sounded like the flat was mine, I was told about the holding fee, I said it was ... Read Full Review
By : HomeLets
30 Jul 2021Please feel free to contact us if you wish to discuss your feedback. You can email us on info@homeletsofbath.co.uk. We are continually looking at ways of improving our service to clients, therefore...
By : 'SD'
Branch : Bath, 4 George Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BA1
Homelets are the best. They have taken care of my property not just with the expertise of their long experience but also with the warmth and friendliness of a family business that has super efficient staff who have been working for them for many years. Tenants have also all been very well looked ... Read Full Review
By : HomeLets
17 May 2021Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets...
Olivia
By : 'Nicolas'
Branch : Bath, 4 George Street
Services : Letting( As a Tenant )
Rent PCM : £3000
Would you recommend ? : Yes
Postcode : BA2
Great contact with the team. Quick responses. Any issues fixed within a short period. Very happy overall. Would definitely recommend them over other Bath letting ... Read Full Review
By : HomeLets
5 Aug 2020Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets...
Rachael
By : 'Amelia'
Branch : Bath, 4 George Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BA1
Homelets were fantastic, helpful and friendly. Everything we needed, any question we had, they were there in a professional manner to ... Read Full Review
By : HomeLets
30 Sept 2019Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets...
Rachael
By : 'Brigitte'
Branch : Bath, 4 George Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : 75
Homelets have been exceptional throughout the 4 and a half years I rented my flat. They have responded to everything very quickly and always friendly and helpful. I thoroughly recommend them as an agent and I was sorry to leave them. Thank you Homelets ... Read Full Review
By : HomeLets
7 Jun 2019Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets...
By : 'Bath'
Branch : Bath, 4 George Street
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : BA1
Prompt, accurate, nice, secure, friendly, no fuss - the staff and their service equals its well-maintained property. Bi-annual checkups and good report between maintenance, tenant and agency. Most highly ... Read Full Review
Good
By : HomeLets
5 May 2019Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets...
By : 'Mrs'
Branch : Bath, 4 George Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BA1
We rented with Homelets for 2.5yrs, only leaving because the landlord sold the property, and throughout they were excellent. Always prompt and polite when visiting and calling, never a hindrance, always a help. Great experience from start to finish, I'd highly recommend ... Read Full Review
Average fees for Bath.
By : HomeLets
23 Mar 2019Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets...
Amanda
By : 'Chris'
Branch : Bath, 4 George Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BA2
We required an agent in Bath to oversee our new property for 12 months whilst in France and we cannot have been happier with all stages of the letting process. Tenants were found instantaneously and Amanda and the team guided us competently. We feel that we are leaving our house in very safe hands ... Read Full Review
Acceptable
By : HomeLets
18 Jul 2018Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets...
By : 'Ella'
Branch : Bath, 4 George Street
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : BA1
Homelets have been a great agency always there to help when we have needed. Thanks to Hayley and Kezzia for their quick responses! Our full deposit was returned after just organising an easy professional clean for £60pp - so worth ... Read Full Review
By : HomeLets
17 Jul 2018Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets...
By : 'Mousa'
Branch : Bath, 4 George Street
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : BA1
It was such an amazing experience for one year and a half. All the team of Homelets are helpful, kind and amazing. it is my pleasure to have a contact with all of them. since the first day until the last min. they keep corporate with me and help me with everything, I hadn't had any single ... Read Full Review
Excellent
By : HomeLets
25 Jun 2018Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets...
Rachael
By : 'Cath'
Branch : Bath, 4 George Street
Services : Letting( As a Tenant )
Rent PCM : £680
Would you recommend ? : Yes
Postcode : BA2
I was a tenant in a flat in Central Bath for 7 years. During that time, Homelets looked after me for about five years. (there was a pause mid term when another letting agent took over). The standard of service from Homelets was always extremely high. If I had an issue, no matter how minor, they ... Read Full Review
Not appicable as I was a tenant
By : HomeLets
25 Jun 2018Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets...
By : 'Don'
Branch : Bath, 4 George Street
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : No
Postcode : BA2
Myself and my girlfriend were lucky enough to rent a property in Bath (76 Highgate, Longmead Terrace to be exact) Riverside. From the get go Homelets realised that we were students and in turn decided that they would quite obviously try and milk us for what we were worth. From day one it was just a ... Read Full Review
Disgusting policies and disgusting fees.
By : HomeLets
3 May 2018Please feel free to contact us if you wish to discuss your feedback. You can email us on info@homeletsofbath.co.uk. We are continually looking at ways of improving our service to clients, therefore...
By : 'Alice'
Branch : Bath, 4 George Street
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : BA1
I have recently moved out of a flat managed by Homelets, where i had lived for 4 years and would thoroughly recommend their services to anyone looking to rent in Bath. The whole process from initial viewings and enquiries through to check out was professional and efficient and their staff were ... Read Full Review
By : HomeLets
6 Dec 2017Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets...
Amanda
By : 'Jack'
Branch : Bath, 4 George Street
Services : Letting( As a Tenant )
Rent PCM : £1175
Would you recommend ? : Yes
Postcode : BA1
I have recently moved out of a property which I rented through Homelets of Bath. The service I received was excellent and there was always a member of the experienced team available if I had any issues or questions. The checkout process was seamless and my full deposit was returned to me swiftly. I ... Read Full Review
Agents fee's were acceptable and extremely competitive for Bath.
By : HomeLets
19 Jul 2017Thank you for your feedback, we are continually looking at ways of improving our service to clients, therefore your feedback is most welcomed. Kind regards, the HomeLets...