5 Star Review
Jul 19,2017
By: 'Jack King'
Jul 19,2017
Branch: Bath, 4 George Street
Services: Lettings (as a Tenant)
Rent PCM: £1175
Would you recommend?: Yes
Postcode: BA1
Branch: Bath, 4 George Street
Lettings (as a Tenant)
Rent PCM: £1175
Postcode: BA1
0
people found
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I have recently moved out of a property which I rented through Homelets of Bath. The service I received was excellent and there was always a member of the experienced team available if I had any issues or questions. The checkout process was seamless and my full deposit was returned to me swiftly. I would have no hesitation in recommending them....
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Comment on agent fees
Agents fee's were acceptable and extremely competitive for Bath.
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5 Star Review
Sep 29,2016
By: 'Patsy Ford'
Sep 29,2016
Branch: Bath, 4 George Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BA1
Branch: Bath, 4 George Street
Lettings (as a Landlord)
Postcode: BA1
1
people found
this helpful
I would like to thank Amanda and Louis in particular but all the team in general at HomeLets for having ensured a worry-free letting over the 13 months I was absent from my flat. They found the perfect tenants but also dealt with the occasional problem (repairs etc) swiftly and efficiently.
I'm very grateful to them and have no hesitation in recommending them.
A big thank you.
Patsy Ford...
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Comment on agent fees
Homelets compared favourably to other letting agencies I interviewed and returned the tenants' deposit promptly.
1
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5 Star Review
Sep 23,2016
By: 'Mushycat'
Sep 23,2016
Branch: Bath, 4 George Street
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: Yes
Postcode: BA1
Branch: Bath, 4 George Street
Lettings (as a Tenant)
Rent PCM: £575
Postcode: BA1
0
people found
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Homelets Of Bath are an excellent property rental agent. I have rented with them for 11 years and have found their service to be exemplary. Any issues are dealt with quickly and with the minimum amount of disruption to myself. The staff are incredibly friendly and will always go the extra mile to help.
I would highly recommend Homelets Of Bath to anyone looking to rent a property in this area....
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Comment on agent fees
Excellent. Very reasonable for this part of the country
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5 Star Review
Sep 02,2016
By: 'PeaPod'
Sep 02,2016
Branch: Bath, 4 George Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BA2
Branch: Bath, 4 George Street
Lettings (as a Landlord)
Postcode: BA2
0
people found
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After buying my first rental property I was clueless as to what was required. I contacted Homelets who had been recommended to me and I couldn't be happier. They were very informative and handled everything to get the house ready to rent and within less than two weeks the house was prepared and rented. The communication was fantastic and the rent preparation costs for all checks, repairs etc. were very reasonable....
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Comment on agent fees
The fees set out by Homelets were very reasonably priced and I honestly cannot believe how much they do for a fully managed package. They keep me updated with everything via email however it is totally hassle free.
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5 Star Review
Jul 28,2016
By: 'DL'
Jul 28,2016
Branch: Bath, 4 George Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BA1
Branch: Bath, 4 George Street
Lettings (as a Landlord)
Postcode: BA1
0
people found
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Good fortune took me to Homelets as a tenant in 1992, sound business sense kept me there until it was time to redirect my resources this year.
As a tenant I found them excellent and as a landlord very professional. Over the years I developed portfolio of 15 properties so my experience of them is extensive, with literally hundreds of tenants.
Voids were negligible, relets usually done within notice periods. Tenant selection excellent, a combination of forensic and intuitive I imagine and over th...
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Comment on agent fees
fees were high enough for them to provide me with a quality service and low enough to protect my income.
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1 Star Review
Aug 05,2015
By: 'HomeletsMakesYouHomeless'
Aug 05,2015
Branch: Bath, 4 George Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BA1
Branch: Bath, 4 George Street
Lettings (as a Tenant)
Postcode: BA1
0
people found
this helpful
Avoid at all costs - This agency was happy to take deposits, agency fees, holding fees and reference applications before increasing the price of the property by £100pcm and demanding that we agree to the higher rent or lose the property. We opted out there and then but were unable to obtain a full refund immediately as they wished to haggle with us over the advertised price.
When we told them that we were unwilling to pay any more than the rent advertised they assured us that they would p...
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5 Star Review
Jul 10,2015
By: 'David'
Jul 10,2015
Branch: Bath, 4 George Street
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: Yes
Postcode: BA2
Branch: Bath, 4 George Street
Lettings (as a Tenant)
Rent PCM: £650
Postcode: BA2
1
people found
this helpful
I have been renting a 1 bed flat with HomeLets of Bath for 2 years, 10 months and I would recommend anyone to be a tenant with HomeLets. The staff are very helpful and as for sorting out maintenance issues there are very efficient and most important there are no hidden charges everything is well explained to you before you sign up to be a tenant with them....
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1 Star Review
Apr 22,2015
By: 'Cam'
Apr 22,2015
Branch: Bath, 4 George Street
Services: Sales (Prospective customer)
Rent PCM: £775
Would you recommend?: No
Postcode: BA1
Branch: Bath, 4 George Street
Sales (Prospective customer)
Rent PCM: £775
Postcode: BA1
0
people found
this helpful
I had a viewing at an apartment at 2pm in the afternoon and I got to the appointment five minutes early to ensure I was on time, I waited around for 5 minuets then 10 minuets and decided to ring Homelets of Bath as no one had turned up to my viewing I had arranged with them the day before! The Lady at Homelets of Bath said that her colleague had two viewings before myself and he should be waiting in the apartment for me. She then put me on hold and spoke to someone to double check. I was put thr...
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4 Star Review
Dec 04,2014
By: 'Happy to move'
Dec 04,2014
Branch: Bath, 4 George Street
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: Yes
Postcode: Ba14
Branch: Bath, 4 George Street
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: Ba14
0
people found
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HomeLets of Bath staff have been absolutely wonderful in dealing with a difficult Landlady, The Landlady who was intrusive and unreasonable at all times, The staff have assisted me in getting the problems resolved fairly and ensuring that I was not unfairly labelled . We have moved out of that Rental but I must say that I cannot say a bad word of the staff at HomeLets as they assisted at all times and ensured a smooth exit when required. They were fantastic with their advice and assistance.
...
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Comment on agent fees
were transparent with all fees upfront
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1 Star Review
Jul 08,2014
By: 'May'
Jul 08,2014
Branch: Bath, 4 George Street
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: No
Postcode: BA2
Branch: Bath, 4 George Street
Lettings (as a Tenant)
Rent PCM: £450
Postcode: BA2
2
people found
this helpful
Homelets of Bath have been a complete and utter nightmare. The staff are rude, unfriendly and lazy.
When we came to them with any problem I very much doubt they listened to a word we were saying, there was a problem with the boiler in the property where there was a lose connection where the upstairs heating came on with the hot water. This meant it was impossible to have a hot shower without the heating on which was a huge waste of money.
Many of the furnishings were in poor condition (e.g. t...
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What agent could do to change your mind?
Given more help, and actually replied to all the questions posed in emails. We often felt ignored, and didn\'t feel the agent even actually read through our emails properly. We felt agents looked down on us because we\'re students - which is very unfair. Just because we\'re young people that does not mean we should be treated as children or any less. We pay administration fees like anyone else and therefore should get the same help anyone else would receive.
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5 Star Review
Mar 18,2014
By: 'BenevolentNeko'
Mar 18,2014
Branch: Bath, 4 George Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BA2
Branch: Bath, 4 George Street
Lettings (as a Tenant)
Postcode: BA2
0
people found
this helpful
Homelets of Bath continue to impress me. Their impressive range of high quality properties drew me in initially, and during the viewing and reviewing process was always attended to with great time and care. This level of service only increased into my tenancy, with the maintenance staff and back office admin team being fantastic at communication and helpful with all requests, both by email and phone. The friendliness, approachability and professional manner which Homelets conducts business is...
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1 Star Review
Feb 27,2014
By: 'BathTenant'
Feb 27,2014
Branch: Bath, 4 George Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BA2
Branch: Bath, 4 George Street
Lettings (as a Tenant)
Postcode: BA2
4
people found
this helpful
We rented from Homelets for two years. They were very helpful finding the property, but as soon as we had signed the contract became rude and obstructive. On two occasions it took two weeks to get the boiler repaired, they would allow workmen, estate agents and prospective buyers in without even trying to give us the notice stated in their contract and when we left tried to find excuses to keep as much of the deposit as possible. AVOID THIS COMPANY!...
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1 Star Review
Sep 26,2013
By: 'DMH'
Sep 26,2013
Branch: Bath, 4 George Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: BA2
Branch: Bath, 4 George Street
Lettings (as a Landlord)
Postcode: BA2
4
people found
this helpful
This agent took on my property as a student let. The started off very professional and managed to get me a "caretaker" tenant who would reside in the property until they found a suitable group of students.
After nearly 3 months I had no calls or emails despite Caroline (the owner and director) and Amanda (office manager) promising me that they would get me a group.
I ended up calling and emailing Caroline to terminate my contract with Homelets and miraculously I received a call ...
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4
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5 Star Review
Sep 24,2013
By: 'NW'
Sep 24,2013
Branch: Bath, 4 George Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: BA1
Branch: Bath, 4 George Street
Lettings (as a Landlord)
Postcode: BA1
0
people found
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Homelets have been letting my flat for nearly 20 years as I live abroad. During that time the property has been empty for only 5 days, for redecoration between tenants. I have always had complete faith in Homelets to resolve any issues that have arisen and they have always listened to, and acted on requests made by me with regards the property....
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1 Star Review
Sep 05,2013
By: 'Furious'
Sep 05,2013
Branch: Bath, 4 George Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BA1
Branch: Bath, 4 George Street
Lettings (as a Tenant)
Postcode: BA1
6
people found
this helpful
Company committed a multitude of sins during our tenancy:
1. When we moved in to the flat, it was absolutely filthy. Greasy kitchen, floor had not been vacuumed, living room window would not open, rotting furniture (mold actually forming on the wood), larder beetles in the kitchen, huge amounts of mold in the bathroom, bath leaking into downstairs flat, cracked ceilings and dents in the walls.
2. Despite bringing this up, company refused to comply and provide a decent living space. Still f...
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What agent could do to change your mind?
Stuck to the law and common courtesies that keep society from crumbling/violence from erupting. To have even a modicum of sensitivity for others. Maybe actually listening to tenants when they complain, or doing the work in the first place so that they don\'t have to complain, and can continue to be model tenants.
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1 Star Review
Aug 01,2013
By: 'Jwr21'
Aug 01,2013
Branch: Bath, 4 George Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: Ba2
Branch: Bath, 4 George Street
Lettings (as a Tenant)
Postcode: Ba2
4
people found
this helpful
Awful, house in a shocking state when we moved in. Filthy. When we moved out we steam cleaned the entire place, it was pristine. Currently locked in a dispute to try to get deposit back. They are thieves. Avoid at all costs....
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What agent could do to change your mind?
Stop trying to steal my money.
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1 Star Review
Jun 07,2013
By: 'David'
Jun 07,2013
Branch: Bath, 4 George Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BA2
Branch: Bath, 4 George Street
Lettings (as a Tenant)
Postcode: BA2
6
people found
this helpful
HomeLets of Bath\'s business model is to take as much of your deposit as they possibly can. They will do this through cleaning charges for properties that were left in a better state than when tenancies began and charges for items that were already dilapidated. Avoid like the plague....
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1 Star Review
Mar 09,2013
By: 'cb'
Mar 09,2013
Branch: Bath, 4 George Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BA1
Branch: Bath, 4 George Street
Lettings (as a Tenant)
Postcode: BA1
8
people found
this helpful
I saw the flat to rent for £350pm and thought it was good value intially. But it was really damp and dark. There was a shared house above the flat so it was really noisy a lot of the time. I hated living there for the 8 months I was there and was depressed. I asked the agent to make it damp proof but no help was offered with it. When I moved out the agent took more than 2 months to return my deposit. So I had to go overdrawn to pay my rent. I found the flat quite inhabitable and in no good...
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8
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1 Star Review
Sep 20,2012
By: 'G'
Sep 20,2012
Branch: Bath, 4 George Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Bath, 4 George Street
Lettings (as a Tenant)
Postcode:
13
people found
this helpful
We rented with them last year. Rude, horrible staff, sometimes difficult to get hold of. They seem like a bunch of people who want to sit in their office all day and do nothing. However, with viewing appointments they\'d become super active and not even give the usual 24 hours\' notice!
When we requested our deposit back, they claimed "cleaning costs" and tried to make us pay for things that were already there when we moved in. It was all hopeless. Please do NOT use them. I should h...
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13
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4 Star Review
Nov 23,2011
By: 'Tilly'
Nov 23,2011
Branch: Bath, 4 George Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:
Branch: Bath, 4 George Street
Lettings (as a Landlord)
Postcode:
3
people found
this helpful
I once was a tenant of a property that Homelets managed, I was in general very happy with the service that I received during my tenancy. They were very proactive in finding a property that suited me at the time and were very amiable to deal with when any problems arose. In my mind it therefore made sense when I was in a position which meant that I had to rent out my own flat that I approach Homelets again. The market at the time was difficult however I felt at all times that Homelets did all the...
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1 Star Review
Oct 06,2011
By: 'J'
Oct 06,2011
Branch: Bath, 4 George Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Bath, 4 George Street
Lettings (as a Tenant)
Postcode:
6
people found
this helpful
This company were obstructive, difficult to get hold of, slow to respond and took an age to complete repairs and generally unhelpful for the duration that I rented a property through them. I had to frequently highlight problems to them before anything was done. When I left the property, they tried to charge me for cleaning to the property that was not required and for repairs that they should have completed in the first place, as well as cleaning that had not been completed. I would not recommen...
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What agent could do to change your mind?
Been more proactive in dealing with queries, not been so rude and actually develop some customer service.
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5 Star Review
Jun 22,2011
By: 'brian'
Jun 22,2011
Branch: Bath, 4 George Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Branch: Bath, 4 George Street
Lettings (as a Tenant)
Postcode:
2
people found
this helpful
As a student, i had never lived away from home before and had no idea what i was doing. I found Homelets extremely helpful and explained everything very clearly....
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2
people found
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5 Star Review
Jun 15,2011
By: 'p'
Jun 15,2011
Branch: Bath, 4 George Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Branch: Bath, 4 George Street
Lettings (as a Tenant)
Postcode:
4
people found
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I found Homelets to be very helpful with my search for a property in Bath, they found me a great flat and have provided a great service from the start....
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4
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5 Star Review
May 10,2011
By: 'Gemma'
May 10,2011
Branch: Bath, 4 George Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:
Branch: Bath, 4 George Street
Lettings (as a Landlord)
Postcode:
3
people found
this helpful
I was very pleased with the level of service that I received from HomeLets of Bath. Suitable tenants were found quickly for my flat and I felt very reassured by the staff's professional approach....
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3
people found
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1 Star Review
Sep 16,2010
By: 'Maya'
Sep 16,2010
Branch: Bath, 4 George Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Bath, 4 George Street
Lettings (as a Tenant)
Postcode:
0
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1 Star Review
Sep 07,2010
By: 'M'
Sep 07,2010
Branch: Bath, 4 George Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Bath, 4 George Street
Lettings (as a Tenant)
Postcode:
8
people found
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Bad from start to finish.
- I did a check in, gave it to them. They did a check in, didn't even bother going upstairs and I never saw a copy of it despite repeated requests.
- Property was filthy on move in despite being 'professionally cleaned'. Grease on worktops, piles of dead woodlice in the kitchen, cream cake under the fridge(!), oven filthy, previous tenants' belonging left.
- They claimed the garden had been sorted before move in but the grass was 3 foot high. Repeated claims it ha...
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8
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Areas covered
- BA1
- BS32
- BA2
- BA3
- BA11
- BA14
- BA15
- BS4
- BS5
- BS30
- BS31
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Valuation and Fee Performance
70% customers were satisfied with fees
63% accuracy of agent's valuations
Price range of properties reviewed
Sales
Letting
Review statistics
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Job vacancies
Please see a list of jobs available
Agent Fees
Rent*
Rent is paid in advance
Deposit*
The deposit is in advance of the tenancy start date
£300 Standard Agency Charge
1 tenant - Includes referencing, credit search as appropriate. Additional tenants charged at £50 each
£60 Guarantor Charge
Each - For professional or non-working tenants (not students)
£180 Student Agency Charge
Each - Includes guarantor charge, regardless of group size
£54 Correspondence Charge
Per item - For each item of correspondence required as a failure to comply with contractual obligations
3% Late Payment Interest
The Landlord reserves the right to charge daily interest at 3% over the Bank of England's base rate on any unpaid rent
£60 Non-Emergency Call Out
Such as missing keys
£180 Loss of Keys
Min. - For the replacement of locks, keys and fobs
Credit card payments will incur a charge of 2%
Last updated at 10:13 AM 07/09/2017 by Marcus Arundell
Complaints Procedure
HomeLets take customer satisfaction very seriously, and we always aim to provide our clients with the highest standards of service. To this end, we are members of The Property Ombudsman (TPO) for Residential Letting Agents. We appreciate that sometimes certain issues must be addressed; therefore, to ensure your interests are safeguarded, we observe the following procedures which provide for any matter to be dealt with internally and with the upmost care and attention.
Step 1
Initially, you will be requested to direct all correspondence to Amanda Cooper - Office Manager. Your issue will firstly be acknowledged, in writing, within 3 (three) working days. The facts as reported will be thoroughly investigated, and where appropriate, the TPO may be consulted as an impartial third party. A formal written response will then be issued within 15 (fifteen) working days.
Step 2
If you find that there are still matters outstanding, and you require further assistance with any issues raised, then we would request that you please contact; Catharine James - Finance Manager, in order to have your concerns reviewed. A formal written response will then be issued within 15 (fifteen) working days.
Step 3
If at the results of this juncture, you find that there are still outstanding issues, then you have the opportunity to refer your matter on to the TPO directly, within 6 (six) months from receipt of our final view on the matter. Please visit www.tpos.co.uk for further details and guidance.
Last updated at 10:13 AM 07/09/2017 by Marcus Arundell
Awards won by HomeLets of Bath Ltd
Individual Branch Awards
Amanda
2 reviews
Louis
2 reviews
