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Homelet & Homesale

3.7/5, 19 Reviews
68% Recommended

100% sales valuation accuracy

100% letting valuation accuracy

94% sales fee satisfaction

94% letting fee satisfaction

Contact Us
Established in 1989, we are a family owned independent Chester Agent founded on strong values of service and professionalism.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100.00%94%£150,000£280,000
Lettings100%94%£675£2,500
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
3045600001
Areas covered
  • CH1
Address

Homelet & Homesale
11 Grosvenor StreetChester, Cheshire
CH1 2DD
01244 313 900

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:30
  2. 09:00 - 17:30
  3. 09:00 - 17:30
  4. 09:00 - 17:30
  5. 09:00 - 17:30
  6. 09:30 - 14:30
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Cat and Sophie are great! ...

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5 Star Review
UserName

By : 'Claire'
Branch : Chester, 11 Grosvenor Street
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : CH2

16 Aug 2021
People found this helpful0

Cat and Sophie are great! excellent estate agents, very helpful and organised. pleasure to deal with the only pleasant experience I've ever had with an estate agent company. Many thanks ... Read Full Review

Comments (0)Was this helpful?:
Really good experience. Nice ...

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5 Star Review

By : 'Peter'
Branch : Chester, 11 Grosvenor Street
Services : Sales (As a Vendor)
Sold price : £150000
Would you recommend ? : Yes
Postcode : CH1

9 Jul 2021
People found this helpful0

Sold two flats with them (mine and my girlfriend's) when we moved in together. We saw a few agents and they were the best value - not to hard sell and the valuations were sensible. Both flats sold quickly. We had a few occasions to visit the office and each time the staff were really ... Read Full Review

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First class estate agency. ...

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5 Star Review
UserName

By : 'philip'
Branch : Chester, 11 Grosvenor Street
Services : Sales (As a Vendor)
Sold price : £190000
Would you recommend ? : Yes
Postcode : CH2

18 Jan 2021
People found this helpful0

First class estate agency. Couldn’t disagree more with the last person to leave a review. Lisa, Ashley and their team are top drawer. Hugely Knowledgeable of the local market, efficient and professional in their approach, friendly, helpful and approachable. Most importantly very ... Read Full Review

Comments (0)Was this helpful?:
Worst Estate Agents in ...

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1 Star Review

By : 'Disgusted!'
Branch : Chester, 11 Grosvenor Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CH4

2 Jan 2021
People found this helpful0

Worst estate agents in Chester - avoid!! We’ve had nothing but hassle from this company, from the time our tenancy started 10 years ago. Have to be chased for months, going into years to complete anything. Always fobbed off with pathetic excuses. I suffer from health issues and ... Read Full Review

Comments (0)Was this helpful?:
Reliable and ...

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5 Star Review
UserName

By : 'Ana'
Branch : Chester, 11 Grosvenor Street
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : Yes
Postcode : CH3

5 Mar 2020
People found this helpful0

Lovely, professional team all around, but I cannot recommend Lucy highly enough - she’s been visiting us for years, she has always been very thorough and reliable. Thank ... Read Full Review

Comments (0)Was this helpful?:
Great letting ...

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5 Star Review

By : 'Sweeney'
Branch : Chester, 11 Grosvenor Street
Services : Letting (As a Owner)
Rent PCM : £700
Would you recommend ? : Yes
Postcode : CH3

4 Mar 2020
People found this helpful0

I would fully recommend Homelet, They really do go the extra mile. I've used a number of agents in the past to let my properties out and Homelet are by far the best. Thank ... Read Full Review

Comments (0)Was this helpful?:
All Round First Class ...

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5 Star Review
UserName

UserName

By : 'Rod'
Branch : Chester, 11 Grosvenor Street
Services : Letting (As a Owner)
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : CH3

24 Feb 2020
People found this helpful0

I've been using Homelet to manage my six bed HMO for the past 18 months and can't fault the service provided by the team. When rooms have become available quality new tenants have been quickly sourced with full checks completed. I receive regular legislative updates from the knowledgeable ... Read Full Review

Comments (0)Was this helpful?:
Ashley Hope is probably the ...

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5 Star Review
UserName

By : 'Mari'
Branch : Chester, 11 Grosvenor Street
Services : Sales (As a Vendor)
Sold price : £280000
Would you recommend ? : Yes
Postcode : CH4

27 Sept 2019
People found this helpful0

Ashley Hope is probably the best agent in town, I appreciate his honesty and integrity, his helpfulness exceeds any ... Read Full Review

Comments (0)Was this helpful?:
Most helpful agent I've ...

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5 Star Review
UserName

By : 'Hannah'
Branch : Chester, 11 Grosvenor Street
Services : Letting (As a Tenant)
Rent PCM : £875
Would you recommend ? : Yes
Postcode : CH3

23 Sept 2019
People found this helpful0

Thank you Homelet for being genuinely the easiest and most helpful estate agent I've ever had to deal with (over the last 10 years)! Fantastic ... Read Full Review

Comments (1)Was this helpful?:

By : Lisa Curran

23 Sept 2019

Thanks Hannah for the awesome review. Much appreciated...


We have rated Homesale ...

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5 Star Review
UserName

By : 'Pauline'
Branch : Chester, 11 Grosvenor Street
Services : Sales (As a Vendor)
Sold price : £245000
Would you recommend ? : Yes
Postcode : CH2

11 Jul 2019
People found this helpful0

We have rated Homesale service as excellent as it was a difficult sale for us. Our father's house being sold after he had passed away which had also been our mothers home and our family home since we were very young. Ashley in particular was very professional but at the same time sensitive ... Read Full Review

Comments (0)Was this helpful?:
Ashley & the team - ...

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5 Star Review
UserName

By : 'Dan'
Branch : Chester, 11 Grosvenor Street
Services : Sales (As a Vendor)
Sold price : £232000
Would you recommend ? : Yes
Postcode : CH4

6 Jul 2019
People found this helpful0

Sold a property in Chester - Ashley was the agent dealing - fantastic service! A great team behind him in the office too, the whole team did a great job, helping with advice on work to do on the property before advertising, showing potential buyers around, securing a sale at a great price and ... Read Full Review

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Marketing and sale of ...

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5 Star Review
UserName

By : 'Faye'
Branch : Chester, 11 Grosvenor Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : CH4

26 Apr 2019
People found this helpful0

I have recently sold my property through these Agents . Ashley was professional throughout, helpful and a thoroughly nice guy . I recommend them to anyone wanting selling Agents who are prepared to go that extra mile and do their ... Read Full Review


Comments on Agent Fees

Value for money

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Worst estate agents in ...

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1 Star Review

By : 'Disgruntled'
Branch : Chester, 11 Grosvenor Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CH3

8 Feb 2019
People found this helpful1

I've had nothing but hassle from this company since the application process started. Have to be chased for months to complete anything. Always fobbed off with pathetic excuses. I'm pregnant and the owner's solution to issues in the house that are causing me a huge amount of ... Read Full Review


Comments on Agent Fees

All fees from estate agents are too high. Homelet are no exception.

Comments (0)Was this helpful?:
I rented via Homelet and ...

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5 Star Review

By : 'LDavies'
Branch : Chester, 11 Grosvenor Street
Services : Letting (As a Tenant)
Rent PCM : £795
Would you recommend ? : Yes
Postcode : CH1

6 Feb 2018
People found this helpful0

I rented via Homelet and moved from the rental on Sunday. My full deposit just landed in m bank with a thank you. After a few bad experiences with agents withholding deposits I am so happy that the process with Homelet has been smooth and straightforward. Joe was my contact whilst I let and was ... Read Full Review


Comments on Agent Fees

Fees were fair

Comments (0)Was this helpful?:
Was sent on a wild goose ...

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1 Star Review

By : 'L'
Branch : Chester, 11 Grosvenor Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CH1

16 Nov 2017
People found this helpful1

Was sent on a wild goose chase looking for a house number that did'nt exist! Did'nt bother to phone me to ask if I was Ok or on my way ... Read Full Review

Comments (1)Was this helpful?:

By : Lisa

18 Nov 2017

I am sorry to hear that you have had an issue with a viewing. Please would you call me. I'd love to help 07974145566. Thanks Lisa...


Well Well!! ...By chance ...

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1 Star Review

By : 'Cat'
Branch : Chester, 11 Grosvenor Street
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : No
Postcode : CH3

9 Nov 2017
People found this helpful1

Well Well!! ...By chance this page came across my path today, and glad it did! Never returned our deposit . Although our rent was paid consistently on time every month and we gave notice correctly, The house was in a very poor state and had black mould on walls etc. (My son has had ongoing ... Read Full Review

Comments (2)Was this helpful?:

By : Lisa Curran

13 Nov 2017

Dear Cat, I would welcome an opportunity to discuss this with you. My email is lisa@homesaleofchester.co.uk. I am the Director at Homesale and Homelet. Unfortunately I do not know where you lived...


Hugely impressed by the ...

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5 Star Review

By : 'M'
Branch : Chester, 11 Grosvenor Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CH3

14 Oct 2016
People found this helpful0

Hugely impressed by the expertise professionalism of the team at Homelet - they advertised and rented 2 properties for me this year and their efficient and personal service is second to none. I will definitely be using them again as I feel in very safe ... Read Full Review


Comments on Agent Fees

Competitive

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Our situation was that we ...

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1 Star Review

By : 'Chris'
Branch : Chester, 11 Grosvenor Street
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : CH3

22 Jan 2014
People found this helpful2

Our situation was that we needed to move quickly with my wife pregnant. We had an offer accepted on a property (owned by the agent's mother) and were told by the agent that the vendor was keen to sell to us. We were then advised that the property would not be taken off the market until the funds ... Read Full Review


What agent could do to change your mind?

The agent was too close to the vendor (related) and behaved in an unprofessional manner, changing the goalposts constantly. In the end I felt like I had been used to encourage other buyers to bid on the property e.g. there is an offer on the table and you will need to be quick etc.

Comments (1)Was this helpful?:

By : Lisa

21 Jul 2014

Mr and Mrs Smith, I am so sorry that you are unhappy with the service received by Homesale. We strive to achieve the highest levels and Caren who dealt with you back in September recalls the...


Difficulty getting bond ...

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1 Star Review

By : 'Carl'
Branch : Chester, 11 Grosvenor Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CH1

22 Aug 2013
People found this helpful2

Difficulty getting bond back. Always had to chase them, communication very poor. Never did any jobs we asked of them (despite verbally ... Read Full Review

Comments (1)Was this helpful?:

By : Lisa

21 Jul 2014

We welcome your feedback and apologise if your deposit took longer than expected. We have reviewed the deposit files and would appreciate more information so I can respond more specifically. Please ...


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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 5/21/2024, 4:16:36 AM by allAgents

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