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    Christine Miller
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    Phil Coady
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Jan 09,2015
Minithumbdown
By:
Jan 09,2015
0 people found
this helpful
Landlords beware. The tenant introduced by this agent was not referenced and was trouble from day one. I have been left seriously out of pocket and my beautiful house needs complete redecoration, not to mention the days of cleaning. Christine, who steadfastly ignored emails from me, told me I was over reacting and that they had seen worse - who cares, the house was pristine when the tenant moved in and a mess when she moved out. Phil Coady was nasty and aggressive, laughed at me and ...
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What agent could do to change your mind?
Point me in the direction of a decent agent.
Comment on agent fees
Money for old rope, better to manage it yourself as I am now doing.
Was this helpful? Yes
Aug 10,2014
Minithumbdown
By:
Aug 10,2014
0 people found
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Abysmal customer service. They have failed to respond to any letters we have ever sent them and that's during the last five years. They introduced a contract renewal charge which has increased each year without any notification and have not had the decency to respond to my questions. Even sending things recorded delivery doesn't help they deny any knowledge of receiving it. They are partly the reason we moved out of the flat we were living at and 3 weeks later we are still trying to get our secu...
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Comment on agent fees
As mentioned above a contract renewal charge was introduced on our 2nd year in this particular property but no warning was sent that the charge was being introduced it was requested at the time our contract was due to be renewed without any explanation. After writing to them ensuring I sent via recorded post they ignored my letter. In the 7 years we have rented via homefront they have never acknowledged any of our letters or responded.
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May 29,2014
Minithumbdown
By:
May 29,2014
0 people found
this helpful
In our experience, Poor communicators from start to finish- we are happy to not have to deal with them anymore. Painfully slow to do anything (it took 3 months to solve a repair), constantly had to chase for updates and no apology. Staff were rude and dismissive. We would strongly recommend you use someone else....
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What agent could do to change your mind?
Apologise and acknowledge the poor service we reported would have been a starting point!
Was this helpful? Yes



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Office 1
12a High Street, Bromley BR3 1AZ
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Office 2
189 Widmore Road, Bromley BR1 2RG
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