Holroyds
4.5/5, 60 reviews
85% recommended
94% sales valuation accuracy
94% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

At Holroyds we know that whether you are selling or letting your property, it can be a stressful time. Our team is here to work tirelessly to ensure your move is as smooth as possible. show more At Holroyds we know that whether you are selling or letting your property, it can be a stressful time. Our team is here to work tirelessly to ensure your move is as smooth as possible.

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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 94% £52,000 £900,000
Lettings 100% 99% £535 £700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 0 0 1 33 0 12 1 2 7
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Brilliant in every way from valuation to comp......”

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Oct 31,2022
Minithumbup
By: 'Y.Roberts'
Oct 31,2022
0 people found
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Brilliant in every way from valuation to completion can’t praise all the team enough from assisting with with filling out online bits to calling me weekly with updates and guiding me through every stage of the process would definitely recommend...
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“Pity Holroyds have not kept us informed with ......”

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Jun 18,2022
Minithumbdown
By: 'Alison Henny'
Jun 18,2022
0 people found
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Pity Holroyds have not kept us informed with a potential purchase and offer after promising to do so. Not impressed with their communication skills. Would not use them to sell a property as they seem very disinterested! Very very poor!!!!...
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By: Holroyds Baildon
Oct 06, 2022
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Hi Alison, I am sorry to hear you were disappointed in our service. Unfortunately the property you were interested in was completely taken out of our hands due to the vendors situation which we did explain on numerous occasions. Due to the nature of the vendors situation we were unable to digress details to you and updated you the moment we received an update ourselves. After many weeks of us advising you we still had no clarity as to whether the property was actually going to be sold, in th ...

“Great service...”

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Feb 03,2021
Minithumbup
By: 'Mr and Mrs Menzies'
Feb 03,2021
0 people found
this helpful
We sold our bungalow through Holroyds in Keighley. We can only praise the staff for absolutely great service from start to finish. Even though we sold on the first viewing we were contacted regularly (every week) throughout the process until the day we moved. We ...
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“They never answer the phone or when they do t......”

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Jul 23,2020
Minithumbdown
By: 'Mr'
Jul 23,2020
0 people found
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They never answer the phone or when they do they don't even return your call. Stay clear from these cowboys. My advice is stay clear...
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“This review of Holroyds estate agency (Bingle......”

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Apr 07,2020
Minithumbdown
By: 'Becky'
Apr 07,2020
0 people found
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This review of Holroyds estate agency (Bingley) is from my negative experience as a buyer, but should be taken as a caution for those considering using Holroyds to sell their property. Their tactics can cause so much unnecessary stress that buyers may pull-out of the ...
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By: chris Holroyd
May 04, 2020
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Dear Becky, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. I have tried to look into the matter but i can't find your details registered with us and I would really like to carry out a thorough investigation into your review so we can ensure this does not happen again. Please feel free reach out to me on [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right ...

“Utterly useless and unprofessional. Drove nea......”

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Mar 17,2020
Minithumbdown
By: 'Terri'
Mar 17,2020
0 people found
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Utterly useless and unprofessional. Drove nearly an hour for two viewings ,only to get one because none of them have a clue. The nasty little estate agent(Rebecca?) who "greeted " us was rude arrogant, clueless about any information on the property whatsoever and completely unprofessional....
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By: Chris Holroyd
May 04, 2020
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Dear Terri, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we would like to know more so we can improve. I cant seem to find any of your details registered with us. We also have no one of the name Rebecca working for us. Please feel free reach out to me at [email protected] with any further comments, concerns, or suggestions you wish to share. many thanks. Chris Holroyd. ...

“The 2 JJs...”

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Feb 09,2020
Minithumbup
Gillian
By: 'Joyce'
Feb 09,2020
0 people found
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After the sudden death of my Brother I had to continue with the sale of his property, but I lived in Wales. With out Gillian Bateson Professional efficient help going beyond the norm I would not have be able to managed, A very BIG thank ...
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“A great thanks to Gillian Bateson who took ov......”

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Dec 02,2019
Minithumbup
Gillian
By: 'Mia'
Dec 02,2019
0 people found
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A great thanks to Gillian Bateson who took over once my property had sold. Very professional and efficient. Provided brilliant customer service that went beyond the norm, providing information even to others in the chain who were not lucky enough to have the same service. ...
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“Awful customer service...”

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May 13,2019
Minithumbdown
By: 'Jadley96'
May 13,2019
1 people found
this helpful
We booked a viewing for 10 oclock on a saturday morning having to pay for someone to look after our children only to get there and no one to be there upon ringing them they first told me we didnt have a viewing i then told ...
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By: elorac12
May 26, 2019
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Booked an appointment only to have it cancelled whilst on the bus to the viewing no email sent.Booked it the following day 1 hour on the bus again.Rachel was 25 mins late rushed me round the property and gave me information which i knew was wrong.Not very professional ...

“Very disappointing service and unprofessional complaint handling...”

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Feb 11,2019
Minithumbdown
By: 'Sean'
Feb 11,2019
1 people found
this helpful
Extremely disappointing experience with This agent. Firstly with *they didn't arrange viewings, didn't call me back. Staff in the office claimed that they had rung me, Even when I had proof that they hadn't. ** handled the complaint in a very unprofessional and immature manner. No ...
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“Not professional...”

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Nov 12,2018
Minithumbdown
By: 'NA'
Nov 12,2018
1 people found
this helpful
Not happy with their services. I have been a tenant and have had several bad experiences with this agency, I would not recommand them....
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“Great service...”

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Mar 28,2018
Minithumbup
By: 'Dobbin'
Mar 28,2018
0 people found
this helpful
We had our 2nd house on the rental market for 2 years with another agent. We decided we wanted to sell. 1st agents did nothing. I put up with Holroyds & it was sold in days! I would recommend them...
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Good
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“Very Professional...”

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Mar 19,2018
Minithumbup
By: 'Mr'
Mar 19,2018
0 people found
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Very professional approach in dealing with the sensitive sale of my elderly Mother's property in Bradford, notably Ben Walker at Holroyds....
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Comment on agent fees
Excellent
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“Very Poor Company Ethics...”

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Mar 16,2018
Minithumbdown
By: 'Anonymous'
Mar 16,2018
7 people found
this helpful
Very disappointed with this company, would NOT recommend. Their Financial Services are disgusting, they ask for £399 on the second meeting for doing very little. Was lied to so they could get commission from mortgage, when mortgage lender actually declined but we was not told this ...
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Comment on agent fees
Sky high fees for very very little outcome.
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“All staff were great and achieved a sale quickly at ......”

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Nov 30,2017
Minithumbup
By: 'J'
Nov 30,2017
0 people found
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All staff were great and achieved a sale quickly at the price we wanted. Ben and Gill in particular where very helpful cannot fault the services provided....
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Good
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“Chris and team have now sold 3 of my properties. A ......”

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Oct 11,2017
Minithumbup
By: 'Ghufran'
Oct 11,2017
2 people found
this helpful
Chris and team have now sold 3 of my properties. A refreshing change to market Julie and Gemma along with Mark who valued the property are fantastic always...
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Comment on agent fees
GOOD
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“We bought through Holroyds and were kept up to date ......”

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Oct 10,2017
Minithumbdown
By: 'John'
Oct 10,2017
0 people found
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We bought through Holroyds and were kept up to date throughout the whole process. We would certainly use them again....
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“Very professional and efficient. Great customer service and go the ......”

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Oct 09,2017
Minithumbup
By: 'Zoe'
Oct 09,2017
0 people found
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Very professional and efficient. Great customer service and go the extra mile. Very happy with their service would definitely use again...
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Good
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“Excellent company I would definitely recommend holroyds to any new ......”

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Oct 06,2017
Minithumbup
By: 'Karli'
Oct 06,2017
0 people found
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Excellent company I would definitely recommend holroyds to any new home owners,brilliant in all aspects of the job in hand....
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“I had the pleasure of dealing with Ben Walker from ......”

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Aug 31,2017
Minithumbup
By: 'Mark'
Aug 31,2017
0 people found
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I had the pleasure of dealing with Ben Walker from Holroyd's Estate Agent. I found Ben to be Punctual, professional, straight talking & easy to deal with. He is a credit to the Estate Agency industry. I have been kept updated throughout the entire process and ...
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Comment on agent fees
Total value for money
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“Holroyds sold my home withing 3 weeks of it coming to ......”

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Aug 29,2017
Minithumbup
By: 'Andrew'
Aug 29,2017
0 people found
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Holroyds sold my home withing 3 weeks of it coming to market. They then went onto sell another two on my street in the same time scale. Quite simply a brilliant estate agent !...
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Comment on agent fees
competitive
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“Fantastic company, helped us loads made getting a mortgage easy ......”

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Aug 29,2017
Minithumbup
By: 'Dan'
Aug 29,2017
0 people found
this helpful
Fantastic company, helped us loads made getting a mortgage easy and straight forward, always happy to help and go the extra mile. We was dealing with Paul and Chris....
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Was fantastic would recommend anyone to go to holroyds.
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“Brilliant and professional from the very first meeting. Paul and ......”

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Aug 29,2017
Minithumbup
By: 'Danny'
Aug 29,2017
0 people found
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Brilliant and professional from the very first meeting. Paul and Chris made sure getting our first mortgage was as easy as it could be and kept us updated throughout the full process....
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“We bought our house from holroyds which was a very ......”

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Mar 22,2017
Minithumbup
By: 'Diane'
Mar 22,2017
0 people found
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We bought our house from holroyds which was a very efficient and fast sale, we then asked Holroyds to let the house and find us suitable tennants which they did immediately, the tennants are now moving in within 6 weeks of purchasing the house. We dealt ...
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Good
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“We have been very impressed by the service we have ......”

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Sep 12,2016
Minithumbup
By: 'Andy'
Sep 12,2016
0 people found
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We have been very impressed by the service we have received from Holroyds. All staff members have been very helpful so we could not pick anyone out. Staff have been very proactive in the sale and in tracking through towards completion. We would definitely recommend ...
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“Really pulled through for us in the end to get ......”

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Sep 12,2016
Minithumbup
By: 'Sophie'
Sep 12,2016
0 people found
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Really pulled through for us in the end to get our new house. Really nice people that work hard and get great end results...
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“Great service from Chris and his team, nice to have ......”

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Aug 26,2016
Minithumbup
By: 'Claire'
Aug 26,2016
0 people found
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Great service from Chris and his team, nice to have such a forward thinking and dynamic estate agent. Am sure it won't be long before these guys are number one in West Yorkshire!...
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“Cannot recommend enough! Being a novice to the whole selling ......”

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Aug 23,2016
Minithumbup
By: 'Samantha'
Aug 23,2016
0 people found
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Cannot recommend enough! Being a novice to the whole selling process, all the team were helpful, friendly and extremely efficient in helping me sell my home, not once but twice! Julie and Gemma definitely became my heroes!...
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Good
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“We were pleased with the Servicies you provided and the ......”

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Jul 18,2016
Minithumbup
By: 'Mr'
Jul 18,2016
0 people found
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We were pleased with the Servicies you provided and the after care was nice touch (bottle of wine). We will have no hesitation to recommend you to others and certainly would use you in the future....
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Good
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“Cannot thank the team at holroyds enough for all their ......”

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Jul 04,2016
Minithumbup
By: 'Darren'
Jul 04,2016
0 people found
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Cannot thank the team at holroyds enough for all their hard work and help they gave us while buying our first home. Highly recommended for a professional, friendly and efficient service. Thanks holroyds!!...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Customer Complaints Procedure

Holroyds aim to deal with all complaints promptly and in accordance with The Property Ombudsman Consumer Guide. We will acknowledge fairly any shortcomings with openness and integrity and aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we offer the following:


Making a complaint

If you believe you have a grievance, please write in the first instance to the Branch Manager at the office where your problem originated. Managers’ names and contact details may be found on our website.

If you are dissatisfied with the initial outcome, you can appeal to the Company Directors.

Chris Holroyd or Julie Holroyd (Directors) at 59 North Street, Keighley BD21 3SL [email protected] or [email protected]

Our response

We will aim to acknowledge receipt of your complaint within 3 working days and provide you with the name of the person who will be dealing with it. After a thorough investigation we aim to respond formally in writing within 15 working days.

If you remain dissatisfied

If you are still not satisfied, Holroyds offers independent mediation between you and the company via The Property Ombudsman for Lettings or Sales.
Last updated at 10:19 AM 14/06/2016 by allAgents

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