We are a leading property management company with over 50 years’ experience, and are committed to ensuring your home is handled with care and respect. With a varied portfolio of developments and with 19 offices in the HML Group positioned conveniently around the UK, you are never far away from a local ...show more
We are a leading property management company with over 50 years’ experience, and are committed to ensuring your home is handled with care and respect. With a varied portfolio of developments and with 19 offices in the HML Group positioned conveniently around the UK, you are never far away from a local HML property manager.
Branch: Richmond, 9-11 The Quadrant
Services: They manage our estate
Would you recommend?: No
Postcode: RG24
Branch: Richmond, 9-11 The Quadrant
They manage our estate
Postcode: RG24
3people found this helpful
Possibly one of the worst companies we have ever dealt with. 6 years on from moving into our new home, we’re still stuck with HML without being able to get rid of them because the developer is still controlling the management company (apparently the council ... read full review
“shocking company to deal with, complete lack ......”
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1 Star Review
Sep 07,2023
By:
'Marcus'
Sep 07,2023
Branch: Richmond, 9-11 The Quadrant
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CW8
Branch: Richmond, 9-11 The Quadrant
Lettings (as a Landlord)
Postcode: CW8
1people found this helpful
shocking company to deal with, complete lack of communication, they just ignore and fail to reply to emails, you can't get any issues repaired on properties, but quick when demanding the service charges!... read full review
“Awful, not sure what we pay them for. They pr......”
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1 Star Review
Jun 30,2023
By:
'Elizabeth'
Jun 30,2023
Branch: Richmond, 9-11 The Quadrant
Services: They manage our building
Sold price: £2450000 Would you recommend?: No
Postcode: ME2
Branch: Richmond, 9-11 The Quadrant
They manage our building
Sold price: £2450000 Postcode: ME2
2people found this helpful
Awful, not sure what we pay them for. They promise to do work and 4 years later they just ignore emails or keep saying a contractor will be out. All lies, continuing to take our money each year. The turnaround for management has been unsurprising high ... read full review
Branch: Richmond, 9-11 The Quadrant
Services: They manage our estate
Would you recommend?: No
Postcode: TN12
Branch: Richmond, 9-11 The Quadrant
They manage our estate
Postcode: TN12
2people found this helpful
Would say 0 stars but it won't let me! Avoid at all costs they have no clue how to run a management Co. Customer service is shocking especially in Kent area michelle and Sarah. Not full filling their contract and just fob you off all the ... read full review
A generous 1 star. Worst customer service in the world. Clueless contractors. This company has one aim, to make as much money as possible, whilst doing absolutely nothing.... read full review
Branch: Richmond, 9-11 The Quadrant
Services: They manage our estate
Sold price: £350000 Would you recommend?: No
Postcode: DA1
Branch: Richmond, 9-11 The Quadrant
They manage our estate
Sold price: £350000 Postcode: DA1
0people found this helpful
If I could give less I would..... I unfortunately moved onto an estate run by this company back in August 2021. To date they still haven't sent me a bill for the management fees as they still haven't put my name on the account....
This normally ... read full review
“The worst company ever. How ever do they get ......”
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1 Star Review
Mar 23,2022
By:
'Janetjones'
Mar 23,2022
Branch: Richmond, 9-11 The Quadrant
Services: Lettings (as a Landlord)
Rent PCM: £250000 Would you recommend?: No
Postcode: GU21
Branch: Richmond, 9-11 The Quadrant
Lettings (as a Landlord)
Rent PCM: £250000 Postcode: GU21
1people found this helpful
The worst company ever. How ever do they get away with calling themselves a maintenance company.
Never use.
They never reply and they do not look after their leaseholders or tenants... read full review
Branch: Richmond, 9-11 The Quadrant
Services: They manage our building
Would you recommend?: No
Postcode: SM1
Branch: Richmond, 9-11 The Quadrant
They manage our building
Postcode: SM1
2people found this helpful
Company that has no shame! Would take your money every way they can! Do not fall for the lies and promises of Robert Marsh and Maria Brindley! The most dishonest and disrespectful people we have ever met! The service provided is below zero! All you ... read full review
Branch: Richmond, 9-11 The Quadrant
Services: They manage our estate
Sold price: £249000 Would you recommend?: No
Postcode: BR8
Branch: Richmond, 9-11 The Quadrant
They manage our estate
Sold price: £249000 Postcode: BR8
2people found this helpful
Receive threatening letter demanding you pay some inflated invoice for future maintenance. Can never get through on the phone. A total disregard for customers. A terrible company to deal with.... read full review
“Avoid like the plague (or Covid) and there is......”
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1 Star Review
Jan 21,2022
By:
'Ramin Shahbazi'
Jan 21,2022
Branch: Richmond, 9-11 The Quadrant
Services: They manage our building
Sold price: £900000 Would you recommend?: No
Postcode: W4
Branch: Richmond, 9-11 The Quadrant
They manage our building
Sold price: £900000 Postcode: W4
0people found this helpful
Avoid like the plague (or Covid) and there is no vaccine for it.
I can't believe that such a scam can be going on in a developed country like the UK and nothing can be done about it.
They are fiddling and making up the ... read full review
The worst management company you could ever employ. Constantly trying to spend your money , not remotely competitive with contractors as they only use their own, slow to act when issues arise , talk to you like they are the boss not the employed company, lazy managers ... read full review
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(1)
Yep same here in Hersham terrible terrible company wanting to charge us £7000 to install some soffit vents. along with a myriad of other badly installed iteams (they cost extra) ...
“Worst company ever. AVOID!...”
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1 Star Review
Nov 05,2020
By:
'Suzy'
Nov 05,2020
Branch: Richmond, 9-11 The Quadrant
Services: They manage our building
Would you recommend?: No
Postcode: SL1
Branch: Richmond, 9-11 The Quadrant
They manage our building
Postcode: SL1
9people found this helpful
I can only echo other reviewers before me. They provide zero service for sky high service charges, leaving the buildings they manage neglected and delipidated. AVOID THEM if you want your property to be nice and well managed!
I am a director at five other ... read full review
View all comments
(1)
I would echo this. In Bristol the service has been beyond poor. I own other properties and have worked around the industry for years but the point about staff is spot on - constant delays on anything ever getting done as the staff are constantly replaced and each is as underqualified and over worked as the last so nothing ever happens to look after the building or justify the fee they charge, they take no responsibility when things go wrong and have zero drive to do anything. Unless micro manage ...
“Worst customer service...”
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1 Star Review
Mar 04,2020
By:
'Lee'
Mar 04,2020
Branch: Richmond, 9-11 The Quadrant
Services: Property Management
Would you recommend?: No
Postcode: TW19
Branch: Richmond, 9-11 The Quadrant
Property Management
Postcode: TW19
3people found this helpful
If I could give 0 star rating I would. I moved into this property 6months ago. And reported a fault with the entry door which don't work. Noone attends, no fixes it, noone calls. Everytime I call I'm told the property manager Caroline will call me ... read full review
Utterly vile management company. Exist only to extort and bully homeowners into overpaying for services not rendered.
Only positive comment I can make is that my block in Putney has just successfully completed a Right to Manage process and we will no longer have to ... read full review
Branch: Richmond, 9-11 The Quadrant
Services: They manage our building
Sold price: £295000 Would you recommend?: Yes
Postcode: DA10
Branch: Richmond, 9-11 The Quadrant
They manage our building
Sold price: £295000 Postcode: DA10
9people found this helpful
HML have given by far the WORST service I have ever come across.
They took over the 'management' of our flat block last October, and sine then we have had contact with them twice.
We have yet to hear anything regarding our service charge and ... read full review
Branch: Richmond, 9-11 The Quadrant
Services: They manage our building
Would you recommend?: Yes
Postcode: SW6
Branch: Richmond, 9-11 The Quadrant
They manage our building
Postcode: SW6
1people found this helpful
Leah Weeks and her team in Richmond have been incredibly efficient and helpful in my dealings with them. I have found them to be quick to respond and pleasant to communicate with. I have lived in my block for 31 years and know only too well ... read full review
Comment on agent fees
For a London agent, I think their fees are competitive and fair.
View all comments
(1)
Surprised to read this! I have had the opposite experience of Leah and her team of incompetence, unprofessionalism and washing her hands of issues that arose with my block and then presenting no solutions and leaving me with a legal battle to manage Landlord issues with insurance claims! Would not recommend HML and Leah as anyone to work with from my experience. Steer clear. ...
“Accounts...”
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1 Star Review
Apr 01,2019
By:
'John'
Apr 01,2019
Services: Property Management
Would you recommend?: No
Postcode: CR04
Property Management
Postcode: CR04
7people found this helpful
After 30 years of living in a property managed by these clowns I decided to move, half way through my sale a new management company has taken over and now HML andertons will not release any of the information needed for me to complete, they will ... read full review
Branch: Richmond, 9-11 The Quadrant
Services: They manage our building
Would you recommend?: Yes
Postcode: TW10
Branch: Richmond, 9-11 The Quadrant
They manage our building
Postcode: TW10
3people found this helpful
I've found that they've always been good to us. Yes things happen sometimes but they have always helped when I've gotten in touch, and I can't fault that!... read full review
“HML Group breaking section 476 of companies act...”
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1 Star Review
Nov 15,2018
Alec
By:
'Member'
Nov 15,2018
Branch: Richmond, 9-11 The Quadrant
Services: Property Management
Sold price: £289995 Would you recommend?: No
Postcode: CW11
Branch: Richmond, 9-11 The Quadrant
Property Management
Sold price: £289995 Postcode: CW11
4people found this helpful
Property Investigator
3 reviews
6 days ago
LATEST UPDATE - THE DIRECTORS OF ROWLAND HOMES AND THE DIRECTOR AND EMPLOYEE OF HML GUTHRIE HAVE REFUSED A MEETING WITH THE MP OF CONGLETON CHESHIRE TO DISCUSS THE 2 YEAR OLD PLUS PROPERTY MANAGEMENT DISPUTE WITH THE MEMBERS OF SANDBACH ... read full review
Comment on agent fees
Management fees are very high to manage public open space to cut and maintain grass. The fees are circa £7000 and the company is 6 years old that is £42000. This is why the members want the accounts auditing.
Branch: Romford, 210 South Street
Services: They manage our building
Sold price: £300000 Would you recommend?: No
Postcode: RM1
Branch: Romford, 210 South Street
They manage our building
Sold price: £300000 Postcode: RM1
6people found this helpful
I live in an apartment managed by HML Ashton Chater. They are not proactive and only do anything if you keep asking persistently. First few emails will usually not be responded to. Some examples
-Lighting in communal areas went out, it took over 3 months and ... read full review
Comment on agent fees
Fees are very high especially considering no lifts or expensive maintenance
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 5:21 PM 02/05/2019 by Samuel
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