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    Brichelle
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    Matt Hitchen
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    christoper hitchen
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    Bricelle Badiang
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York Place Buildings, 6-8 York Place
Leeds
West Yorkshire
LS1 2DS
01132 450093

 
Website not available Properties for sale
Properties for rent
Nov 22,2017
Minithumbdown
By: 'Kristiana'
Nov 22,2017
0 people found
this helpful
The agency can't cope with basic tasks and left us in the freezing cold with broken window handles in both bedrooms, blood stained mattress, broken shower, broken oven, broken sink and leakong toilet for ages. They refuse to give landlords contact details, will not tell us where to complain within the agency and have the worst communication....
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Comment on agent fees
Bad
Was this helpful? Yes
Mar 03,2017
Minithumbup
By: 'Kevin Welbron'
Mar 03,2017
1 people found
this helpful
I rented a property from Hitchen & Co in Hunslet for 6 months from September to February 2017. I found them to be very responsive and easy to deal with. The initial sign up and move in went smoothly and queries and questions were answered promptly. The end of lease handover also went without a hitch. Should anyone I know need to rent a property in future, I would recommend Hitchen & Co...
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Was this helpful? Yes
Dec 30,2016
Minithumbdown
By: 'Jen Dodds'
Dec 30,2016
4 people found
this helpful
One word: SCAM. Hitchen and Co are in no way a legitimate letting agent. If you are thinking of doing business with them (if you have even harboured the thought for a second)... DO.NOT.DO.IT. I let with them for the last year and they were rude, incompetent from start to finish and charged absurd fees for absolutely nothing. Do yourself a favour and avoid at all costs....
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Was this helpful? Yes
By: Hitchen & Co.
Jan 19, 2017
View all comments (1)
Jen, In this instance we cannot provide a personalised response to the comments you have made as we have no record of anyone by the name of the 'Jen Dodds' renting a flat via ourselves. However, we would like to clarify that we are transparent about all agency fees that we apply (All fees applicable are clearly listed on the reservation form and tenancy agreements) As such, we feel that fees that we apply are not 'absurd' as you state as you would have queried these prior to signing a ...
Nov 18,2016
Minithumbdown
Bricelle Badiang
By: 'AngryMan'
Nov 18,2016
7 people found
this helpful
AVOID AT ALL COSTS!!! Using this complete joke of a company is my biggest regret and I am only giving them 1 star as I am not able to rate them any lower. I have never left a review for anything before but people really need to be made aware of this scam! I just wish I had seen these reviews before I applied to rent a property however I was desperate at the time. They have robbed me of £200 and I have ended up with nowhere to live. Their service is absolutely shocking, I have received ...
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Comment on agent fees
Extortionate and they are refusing to refund even though I have clear evidence that they are in the wrong. DO NOT PAY THEM ANYTHING!!!
Was this helpful? Yes
By: AngryMan
Jan 25, 2017
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Why would you even mention disclosing my name if I never disclosed this myself? Instead of responding to my complaint which I logged with you over 2 months ago (which I still have not received any response to) you decide to reply publicly just to attempt to save your reputation - all this does is further show your company's incompetence and how your priorities are messed up! Surely a customer contacting you directly and internally should have priority over a third-party review website!? I ...
Aug 31,2016
Minithumbdown
Brichelle
By: 'Nothappy23'
Aug 31,2016
4 people found
this helpful
After calling for an email address to send over a complaint to, I was told that I would not be given it as they do not accept complaints. I personally think that the manageress of the company is the rudest person I have ever had the displeasure of speaking with. I spoke to a young man named Elliott who had no idea what he was talking about and then was rudely taken over by someone who shouldn't work in sales or customer service....
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Was this helpful? Yes
By: Hitchen & Co.
Jan 20, 2017
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Hello, Having reviewed your comments we would like to clarify once more that we do not accept unsolicited cold calls. This was communicated to you professionally yet you still attempted to proceed with the call in order to gather information. We work in a busy office environment and had genuine calls waiting from existing/potential tenants and as such we had to explain that we would not proceed with the call. Regards, Hitchen and Co. ...
Aug 03,2016
Minithumbdown
Brichelle
By: 'Anonymous'
Aug 03,2016
4 people found
this helpful
I have been renting for over 15 years and have never experienced such neglect. No one responds to requests and when we call directly they are even rude. Strongly avoid this agency...
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Was this helpful? Yes
By: Hitchen & Co.
Jan 20, 2017
View all comments (1)
Hello, As you are very vague in your above comment unfortunate we are unable to issue a reply to your review. We have no way to clarify as to who you are or whether in fact you definitely are a tenant of ours as you provide no details whatsoever. Should you wish for a full response to be issued then please feel free to elaborate on your comments. Regards, Hitchen and Co. ...
Jun 03,2016
Minithumbdown
By: 'Anonymous'
Jun 03,2016
6 people found
this helpful
I moved to a property let by Hitchen & Co quickly due to unforeseen circumstances, which did not give me chance to research the previous reviews. I only wish I had. On the day of the sign up, the agent failed to show. Their response was that I drive nearly 50 miles in rush hour traffic to collect the keys from their office despite having a delivery van with all my belongings on the way to the apartment. Had I not arranged the sign up via email, they would maintained that I was in the wrong a...
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What agent could do to change your mind?
There is a charge for everything.
Attached Files
Comment on agent fees
There is a charge for everything.
Was this helpful? Yes
May 17,2016
Minithumbdown
Brichelle
By: 'Helen'
May 17,2016
10 people found
this helpful
Never in my life have I left a review but my dealings with Hitchen and Co have left me so disgusted and angry that I feel compelled to spread the word in the hope that one day reviews like mine will put this disgraceful company out of business. From start to finish our dealings with Hitchen & Co were shambolic. Staff were rude, patronising and frankly clueless every time we spoke to them. The check in process took 3 weeks despite the property being advertised as available immediately - this ...
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What agent could do to change your mind?
Ridiculously high fees for doing absolutely NOTHING.
Attached Files
Comment on agent fees
Ridiculously high fees for doing absolutely NOTHING.
Was this helpful? Yes
By: Helen
Jan 23, 2017
View all comments (2)
Hello Hitchen. Thanks so much for your reply. I would like to point out that you are 0% recommended on this website, and that there is likely to be a reason for this. Perhaps if you were a little less defensive you might be able to improve customer service skills in your staff, response rates to issues, and maybe rectify the myriad of fees you charge to unsuspecting tenants. These things would go a long way to perhaps pushing your average up to two stars, or three! I would be grateful that this ...
Mar 21,2016
Minithumbdown
By: 'Rupert Smith'
Mar 21,2016
5 people found
this helpful
Hi Everyone, I rarely take the time to review companies but felt that, in this instance, it is in the public's interest. If you are a customer thinking of letting from this company you should seriously think again. From the start of my relationship I can honestly say its been the worst professional experience of my life. Staff members are extremely rude, the move-in process is worse than any I have experienced and, if they can be bothered responding to your emails, resolving maintenance issues ...
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Mar 11,2016
Minithumbdown
By: 'Rebecca Lewis'
Mar 11,2016
5 people found
this helpful
Viewed a property with these people and asked about pets, the woman assured us that pets were allowed. Tenancy signing date, which was with the Landlady and we discovered that there were, in fact, no pets allowed and also that the Landlady & Landlord had issues with Hitchen & Co withholding tenants rent payments. At this point we had already paid the referencing fees which are none refundable and our months rent in advance to Hitchen & Co and had no choice to move in, based on the no...
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What agent could do to change your mind?
Ok I guess
Attached Files
Comment on agent fees
Ok I guess
Was this helpful? Yes
Mar 05,2016
Minithumbdown
By: 'See you in court'
Mar 05,2016
7 people found
this helpful
AVOID AT ALL COSTS. Categorically the worst company I have ever had the misfortune of dealing with. Disgusted doesn't come close. 13 weeks of waste water leaking into my rental property and after no real effort by them to meet their obligations to repair the leak a letter to the landlord quoting the law and threatening court action was what was needed to force some action. Not before 11 emails on their portal and numerous phone calls to the office. Tenancy ended early with agreement fro...
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Comment on agent fees
Fees for everything. Check the small print in the contract. They didn't want to send me mine in advance and expected me to sign it when I went to pick the keys up. Erm... No
Was this helpful? Yes
Jul 12,2015
Minithumbdown
christoper hitchen
By: 'Reviewer'
Jul 12,2015
3 people found
this helpful
I wish I had read the previous reviews here before agreeing to rent from this terrible company. The people who show you round properties were lovely and appeared professional, however this all changed once you become a tenant. As others have mentioned in order to raise any complaint you must use a website and wait for a reply - we often had to ring and ring to ensure someone even picked up the comment on the website. In a flat of two I was continually left out of communications regarding th...
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What agent could do to change your mind?
Be professional and treat tenants as paying customers. Not be rude and bully tenants. Generally act like decent human beings.
Attached Files
Was this helpful? Yes
Sep 30,2014
Minithumbdown
By: 'Hitchen & Crooks'
Sep 30,2014
9 people found
this helpful
I have never left a bad review for anything but Hitchen & Co have made this a first. I urge anyone considering renting one of their properties to immediately reconsider. The property was listed as furnished but was the sort of furniture you may find at a waste disposal site or derelict building. It was damaged, dirty and not fit for use. We had to call them multiple times during our short tenancy due to maintenance which needed to be carried out. They refused to discuss such matters over the...
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Was this helpful? Yes
Apr 28,2014
Minithumbdown
By: 'ABC'
Apr 28,2014
6 people found
this helpful
Problems since we moved in, had our appliances 'fixed' after waiting months for them to still not to work time and time again. Awful communication between staff members, rude and patronising to all tenants, hard to get in contact with and when you do they don't call you back like they said they would. Would never consider renting from them again and would recommend avoiding them at all costs....
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What agent could do to change your mind?
talk to us like human beings, be truthful with your words and speak to one another.
Attached Files
Was this helpful? Yes
Aug 29,2013
Minithumbdown
By: 'Sun'
Aug 29,2013
6 people found
this helpful
Hitchen & Co is the worst house agent in Leeds. We move into our apartment in bad condition. The house was dirty, dusty furnished with crap they found from junk yard. The mattress was so dirty and disgusting, if you sleep on it, you will have back pain all your life. if you throw on the street no homeless person will take it. For our own comfort, we bought ourselves our own bed. Most furniture are broken, bread toaster with missing part, etc. All these we can still put up. We...
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Was this helpful? Yes
Aug 08,2013
Minithumbdown
Matt Hitchen
By: 'CharlieLewis'
Aug 08,2013
9 people found
this helpful
Agent took 3 weeks to take a meter reading upon leaving the property. Service was generally appalling across the entire tenancy, regularly misled about repairs and visits to the building. To top it all off I received a torrent of abuse from one of the owners when I escalated this complaint. Falsely accused of bullying staff - vary frustrating. Ended up meeting the house owner as she was carrying out repairs that hitches and co had failed to address - lucky this happened or else nothing would hav...
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What agent could do to change your mind?
Replied to complaints, not been rude, carried out repairs, take meter reading, not lose keys.... A lot
Attached Files
Was this helpful? Yes
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Awards won by Hitchen & Co Limited

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Brichelle  - upload your photo Brichelle
3 reviews

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Matt Hitchen - upload your photo Matt Hitchen
1 reviews

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christoper hitchen - upload your photo christoper hitchen
1 reviews

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Bricelle Badiang - upload your photo Bricelle Badiang
1 reviews

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