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Hitchen & Co Limited

York Place Buildings, 6-8 York Place
Leeds
West Yorkshire
LS1 2DS
01132 450093

Website not available

Properties for Sale
Properties to Rent

Jan 03,2018
Minithumbdown
By: 'terrible'
Jan 03,2018
1 people found
this helpful
Hitchen and Co really are incapable of simple tasks and utterly useless. I would highly recommend avoiding this letting agency....
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By: Hitchen & Co.
Jan 04, 2018
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Given that you have provided false information - we do not have any rental properties in LS9 for £500 PCM - we cannot be of any assistance. Should you wish to actually discuss the matter with us, please feel free to contact us using your correct details. ...
Nov 22,2017
Minithumbdown
By: 'Kristiana'
Nov 22,2017
1 people found
this helpful
The agency can't cope with basic tasks and left us in the freezing cold with broken window handles in both bedrooms, blood stained mattress, broken shower, broken oven, broken sink and leakong toilet for ages. They refuse to give landlords contact details, will not ...
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Comment on agent fees
Bad
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Mar 03,2017
Minithumbup
By: 'Kevin Welbron'
Mar 03,2017
1 people found
this helpful
I rented a property from Hitchen & Co in Hunslet for 6 months from September to February 2017. I found them to be very responsive and easy to deal with. The initial sign up and move in went smoothly and queries and questions were answered promptly. The ...
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Dec 30,2016
Minithumbdown
By: 'Jen Dodds'
Dec 30,2016
5 people found
this helpful
One word: SCAM. Hitchen and Co are in no way a legitimate letting agent. If you are thinking of doing business with them (if you have even harboured the thought for a second)... DO.NOT.DO.IT. I let with them for the last year ...
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By: Hitchen & Co.
Jan 19, 2017
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Jen, In this instance we cannot provide a personalised response to the comments you have made as we have no record of anyone by the name of the 'Jen Dodds' renting a flat via ourselves. However, we would like to clarify that we are transparent about all agency fees that we apply (All fees applicable are clearly listed on the reservation form and tenancy agreements) As such, we feel that fees that we apply are not 'absurd' as you state as you would have queried these prior to signing a ...
Nov 18,2016
Minithumbdown
By: 'AngryMan'
Nov 18,2016
7 people found
this helpful
AVOID AT ALL COSTS!!! Using this complete joke of a company is my biggest regret and I am only giving them 1 star as I am not able to rate them any lower. I have never left a review for anything before but people really need ...
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Comment on agent fees
Extortionate and they are refusing to refund even though I have clear evidence that they are in the wrong. DO NOT PAY THEM ANYTHING!!!
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By: AngryMan
Jan 25, 2017
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Why would you even mention disclosing my name if I never disclosed this myself? Instead of responding to my complaint which I logged with you over 2 months ago (which I still have not received any response to) you decide to reply publicly just to attempt to save your reputation - all this does is further show your company's incompetence and how your priorities are messed up! Surely a customer contacting you directly and internally should have priority over a third-party review website!? I ...
Aug 31,2016
Minithumbdown
By: 'Nothappy23'
Aug 31,2016
4 people found
this helpful
After calling for an email address to send over a complaint to, I was told that I would not be given it as they do not accept complaints. I personally think that the manageress of the company is the rudest person I have ever had ...
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By: Hitchen & Co.
Jan 20, 2017
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Hello, Having reviewed your comments we would like to clarify once more that we do not accept unsolicited cold calls. This was communicated to you professionally yet you still attempted to proceed with the call in order to gather information. We work in a busy office environment and had genuine calls waiting from existing/potential tenants and as such we had to explain that we would not proceed with the call. Regards, Hitchen and Co. ...
Aug 03,2016
Minithumbdown
By: 'Anonymous'
Aug 03,2016
4 people found
this helpful
I have been renting for over 15 years and have never experienced such neglect. No one responds to requests and when we call directly they are even rude. Strongly avoid this agency...
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Was this helpful? Yes
By: Hitchen & Co.
Jan 20, 2017
View all comments (1)
Hello, As you are very vague in your above comment unfortunate we are unable to issue a reply to your review. We have no way to clarify as to who you are or whether in fact you definitely are a tenant of ours as you provide no details whatsoever. Should you wish for a full response to be issued then please feel free to elaborate on your comments. Regards, Hitchen and Co. ...
Jun 03,2016
Minithumbdown
By: 'Anonymous'
Jun 03,2016
6 people found
this helpful
I moved to a property let by Hitchen & Co quickly due to unforeseen circumstances, which did not give me chance to research the previous reviews. I only wish I had. On the day of the sign up, the agent failed to show. Their response ...
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What agent could do to change your mind?
There is a charge for everything.
Attached Files
Comment on agent fees
There is a charge for everything.
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May 17,2016
Minithumbdown
By: 'Helen'
May 17,2016
10 people found
this helpful
Never in my life have I left a review but my dealings with Hitchen and Co have left me so disgusted and angry that I feel compelled to spread the word in the hope that one day reviews like mine will put this disgraceful company ...
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What agent could do to change your mind?
Ridiculously high fees for doing absolutely NOTHING.
Attached Files
Comment on agent fees
Ridiculously high fees for doing absolutely NOTHING.
Was this helpful? Yes
By: Helen
Jan 23, 2017
View all comments (2)
Hello Hitchen. Thanks so much for your reply. I would like to point out that you are 0% recommended on this website, and that there is likely to be a reason for this. Perhaps if you were a little less defensive you might be able to improve customer service skills in your staff, response rates to issues, and maybe rectify the myriad of fees you charge to unsuspecting tenants. These things would go a long way to perhaps pushing your average up to two stars, or three! I would be grateful that this ...
Mar 21,2016
Minithumbdown
By: 'Rupert Smith'
Mar 21,2016
5 people found
this helpful
Hi Everyone, I rarely take the time to review companies but felt that, in this instance, it is in the public's interest. If you are a customer thinking of letting from this company you should seriously think again. From the start of my relationship I ...
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Mar 11,2016
Minithumbdown
By: 'Rebecca Lewis'
Mar 11,2016
5 people found
this helpful
Viewed a property with these people and asked about pets, the woman assured us that pets were allowed. Tenancy signing date, which was with the Landlady and we discovered that there were, in fact, no pets allowed and also that the Landlady & Landlord had ...
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What agent could do to change your mind?
Ok I guess
Attached Files
Comment on agent fees
Ok I guess
Was this helpful? Yes
Mar 05,2016
Minithumbdown
By: 'See you in court'
Mar 05,2016
7 people found
this helpful
AVOID AT ALL COSTS. Categorically the worst company I have ever had the misfortune of dealing with. Disgusted doesn't come close. 13 weeks of waste water leaking into my rental property and after no real effort by them to meet their obligations to repair the leak ...
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Comment on agent fees
Fees for everything. Check the small print in the contract. They didn't want to send me mine in advance and expected me to sign it when I went to pick the keys up. Erm... No
Was this helpful? Yes
Jul 12,2015
Minithumbdown
By: 'Reviewer'
Jul 12,2015
3 people found
this helpful
I wish I had read the previous reviews here before agreeing to rent from this terrible company. The people who show you round properties were lovely and appeared professional, however this all changed once you become a tenant. As others have mentioned in order to ...
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What agent could do to change your mind?
Be professional and treat tenants as paying customers. Not be rude and bully tenants. Generally act like decent human beings.
Attached Files
Was this helpful? Yes
Sep 30,2014
Minithumbdown
By: 'Hitchen & Crooks'
Sep 30,2014
9 people found
this helpful
I have never left a bad review for anything but Hitchen & Co have made this a first. I urge anyone considering renting one of their properties to immediately reconsider. The property was listed as furnished but was the sort of furniture you may find ...
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Was this helpful? Yes
Apr 28,2014
Minithumbdown
By: 'ABC'
Apr 28,2014
6 people found
this helpful
Problems since we moved in, had our appliances 'fixed' after waiting months for them to still not to work time and time again. Awful communication between staff members, rude and patronising to all tenants, hard to get in contact with and when you do they ...
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What agent could do to change your mind?
talk to us like human beings, be truthful with your words and speak to one another.
Attached Files
Was this helpful? Yes
Aug 29,2013
Minithumbdown
By: 'Sun'
Aug 29,2013
6 people found
this helpful
Hitchen & Co is the worst house agent in Leeds. We move into our apartment in bad condition. The house was dirty, dusty furnished with crap they found from junk yard. The mattress was so dirty and disgusting, if you sleep on it, you will ...
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Aug 08,2013
Minithumbdown
By: 'CharlieLewis'
Aug 08,2013
9 people found
this helpful
Agent took 3 weeks to take a meter reading upon leaving the property. Service was generally appalling across the entire tenancy, regularly misled about repairs and visits to the building. To top it all off I received a torrent of abuse from one of the owners ...
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What agent could do to change your mind?
Replied to complaints, not been rude, carried out repairs, take meter reading, not lose keys.... A lot
Attached Files
Was this helpful? Yes
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