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    Sophie Mitchell
  • Martin Hill
    Martin Hill
  • Chris Robinson
    Chris Robinson
  • Abigail Lloyd
    Abigail Lloyd
  • Jack OSullivan
    Jack OSullivan
  • Charlotte Park
    Charlotte Park
  • Tony Singh-Raudh
    Tony Singh-Raudh
  • upload your photo
    Rebecca Watson
  • Catalina Matei
    Catalina Matei
  • upload your photo
    Chloe Murry
  • upload your photo
    Jack Murry
  • Rebecca Berry
    Rebecca Berry
  • claim your profile
    Jack Murray
  • upload your photo
    Leah Bolton
Hills Residential estate agents listing property for sale in Salford, Manchester & the surrounding areas. An independent estate agent boasting local knowledge, a simple pricing structure and a service Read full description...Hills Residential estate agents listing property for sale in Salford, Manchester & the surrounding areas. An independent estate agent boasting local knowledge, a simple pricing structure and a service second to none. Members of the NAEA we aim to provide our customers with a professional, reliable and honest approach offering true value for money.
 


Properties for sale
Properties for rent
Jul 10,2015
Minithumbup
By:
Jul 10,2015
Featured Review
0 people found
this helpful
I rented a property out in Eccles with the help of Tony Singh, he was more than helpful and went the extra mile on every occasion, he litterally did everything, as I work long hours and could not do much myself. He was always extremely polite and professional in every way and I am so gratefull for all he did. He is a credit to the company. I also have just sold a house in Eccles and Abigal, Charlotte and Jack had dealings with it over the past year. The property needed a lot of work doing to ...
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Comment on agent fees
at market rates but worth every penny
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Mar 16,2016
Minithumbup
By:
Mar 16,2016
Featured Review
0 people found
this helpful
Hills Residential was one of the first estate agents I viewed properties with during my property search and from start to finish their customer service stood out by miles when compared to other estate agents I used. Abi in particular was so patient as I spent two year searching for my perfect property (I couldn't decide what I really wanted and even this didn't deter Abi). Even as I was giving up on finding a house, Abi always said how she would find me the right one and that she knew it was o...
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Comment on agent fees
Good and in line with other estate agents in the area.
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Jun 23,2014
Minithumbup
By:
Jun 23,2014
Featured Review
0 people found
this helpful
WE started our process of selling my home 18 Months ago during a time that was not so great for sellers. Martin Hill was fantastic in keeping us in every loop of the sale even when my daughter was in United States. We then started to work with Chris Robinson and he also was very attentive to my needs when my daughter was not here in England during the process of the market. We then had a buyer. How excited we were. The house was off the market 2 1/2 months awaiting all the hoop de la that ...
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Feb 17,2015
Minithumbup
By:
Feb 17,2015
Featured Review
0 people found
this helpful
I found Martin and his team to be as eager and proactive throughout the sale as they were at introduction. Having previously dealt with other estate agents in other capacities they tend to be very good with the sales pitch then let you down with poor or mediocre service in contract...no so here, I found each member that I dealt with kept me appraised of progress, were always professional and courteous in their communications and followed through on any commitments. Even over the Christmas Brea...
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Comment on agent fees
Whilst the fee charged is less than the larger players, it was still a substantial sum and took a substnantial chunk of the money from the sale. Considering the fee is 2.5 times the upfront fee, there seems much disparity between the two. A cost to sell a house is the same whether upfront or on completion.
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Apr 18,2016
Minithumbup
By:
Apr 18,2016
Featured Review
0 people found
this helpful
The letting team at Urmston Tony, Rebecca and Chloe are really fantastic. I purchased one property from their branch in Eccles and Charlotte in the sales team was great. I also purchased another property at the same time and first spoke to Tony I explained to him the level of service I would need as I live in London. Both the properties needed some work to be done. I then met Rebecca at both properties and we listed the work to be done. I left it in their hands to take care of it all. Tony, Rebe...
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Comment on agent fees
Good
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Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Very good service all round very happy would use again. Staff are very helpful and got me in fast. Very good...
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Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Leah was brilliant, she always answered my emails in a timely manner and was a great help arranging viewings. I would definitely recommend Hills Residential because of her!...
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Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Great knowledge of the market and friendly proffessional support to progress from viewing to exchange. Good selection of properties on offer...
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Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Tony and his team are great, me and my family had a tight schedule to move and they helped me at every stage. The property we viewed was available three days later, within four days we had moved in! I have had a few niggles with the house and they have always sent someone in a timely manner and the maintenance guys are really friendly....
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Comment on agent fees
The agency fees are very reasonable, equal to if not less than others I have viewed with.
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Feb 03,2017
Minithumbdown
By:
Feb 03,2017
0 people found
this helpful
I can honestly say the service I have received from this company is one of the worst in my life. Me and my partner are first time buyers and were hoping to receive high class reliable service from this estate agent, however I can only describe the last five months as a nightmare. It all started with the viewing, the agent showing us the property had a severe lack of knowledge of it and the vendors. When we felt comfortable to proceed with a bid on the property the agent was very pushy and gave...
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Comment on agent fees
N/A
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By: Martin Hill
Feb 07, 2017
View all comments (1)
Dear Michael, As you were aware from the outset the owner of the property has a young family and they were unwilling to be pushed into agreeing a completion date or moving out until they found a suitable house to purchase. The team worked extremely hard to find them a property that would of enabled them to move and you to buy the property, unfortunately to no avail. I appreciate your frustrations and am sorry for your loss, i think you were very generous with your dates and offer to the ...
Jan 17,2017
Minithumbdown
By:
Jan 17,2017
0 people found
this helpful
Having not rented in a long time. The guys at hills worked effectively and cared about your needs. I viewed the property and when a decision was made to go for a particular place knowing I needed to be in as soon as possible they helped me to get through all the paper work and I had my keys after just st two working days. So very very good service highly recommended...
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Comment on agent fees
Admin fees were slightly high to others but was happy to pay due to the property I went for
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Dec 30,2016
Minithumbup
By:
Dec 30,2016
0 people found
this helpful
Brilliant from start to finish. I would recommend Hills to anyone looking at selling. We were very impressed with the way our house was marketed and Charlotte's communication with us throughout the process was great!...
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Dec 21,2016
Minithumbup
By:
Dec 21,2016
0 people found
this helpful
We cannot praise Hills Residential enough. From the time Martin came to value the property to completion was 3 months. All the staff there are professional, friendly and do what they promise. We live in Wales but this made no difference as they had the keys and told us at every stage what was going on. We have no hesitation at all about recommending them. Thank you to all of you. HAPPY CHRISTMAS AND SUCCESFUL 2017 TO ALL OF YOU....
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Comment on agent fees
Fees were reasonable. We had 2 other quotes and went for Hills because we could see looking around the area that their success rate was high and we are now added to that list.
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Dec 04,2016
Minithumbup
By:
Dec 04,2016
0 people found
this helpful
As my main point of contact at Hills, Abi provided the best service possible, more than I could have hoped for. The purchase of my property ended up being quite a complicated process but Abi was first rate at speeding things through. Also, she responded to any of my inquiries immediately, and went out of her way to chase things up - some of which were beyond the call of duty. Really excellent service....
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Comment on agent fees
n/a
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Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
For the first time I found an agency who really cares, always in touch with the client in order to make the whole process as smoothly as possible. Thanks guys, you are amazing....
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Nov 11,2016
Minithumbup
By:
Nov 11,2016
0 people found
this helpful
I chose Hills after reading reviews on local agents. I was very pleased with my choice and found them to be extremely professional and efficient in dealing with my sale and purchase. Charlotte Park was my main contact who kept me well informed throughout the process, although all the staff were highly efficient. I would not hesitate to recommend Hills....
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Comment on agent fees
The fees were comparable with other agents and less than some.
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Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
The team at Hills in Eccles looked after the sale of our house and the purchase of the new one. We have been delighted with the service provided by Charlotte, the two Jacks and the rest of the team. Our house sold really quickly and everything was dealt with in a straightforward, efficient, good-humoured and friendly manner. The team deliverered on everything they promised and the whole process was easy and totally stress free. I would highly recommend Hills!...
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Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
Hills were brilliant with selling my house. Jack was refreshingly honest. Charlotte was engaging, friendly, attentive and very eager to help with any problems i had. I would highly recommend them....
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Comment on agent fees
Agent's Fees are excellent value.
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Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
Hills Residential were absolutely brilliant when it came to selling our house. From an initial accurate valuation right through to completion they managed the process really well. A very special thanks to Jack Murray who as our main point of contact was really professional and made communication and brokering with the buyer far less stressful than it could have been. We were in quite a complex and delicate chain which, with a lesser agent, may well have broken. Jack and the team at Hills made su...
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Comment on agent fees
Thought the fee was very fair
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Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
I chose Hills Residential because they had successfully sold other properties in my area, so I felt confident they could do the same for me. The whole process was clearly explained from the initial meeting to discuss a valuation right through to completing on the sale. The viewings were arranged swiftly, and we were fortunate to receive an offer quickly. From that point, Leah who I liaised with was extremely helpful, kept me well informed where our buyer was up to in the process and was polite...
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Comment on agent fees
Reasonable
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Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
I was very happy and satisfied with Jack He was very helpful and informative with assisting my property purchase. Thanks Jake!...
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Comment on agent fees
good
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Nov 05,2016
Minithumbup
By:
Nov 05,2016
0 people found
this helpful
I have to say that out of all the residential agencies I've had contact with Hills Residential were the most helpful. I had a deadline to move out of my previous accommodation and when Sophie knew about the deadline she worked hard to make sure that she got me a property to move into by my stated deadline. Sophie is friendly, approachable and showed a lot of dedication to her job. I really appreciated her efforts and would not hesitate to recommend this agency to someone else....
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Comment on agent fees
I think this Agent's fees are very comparable to other Agents. I think they are less expensive than some of the others I've come in contact with.
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Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Hills have been fantastic from the start to the finish of our sale. All the staff are extremely professional. We were kept informed at all times regarding prospective purchasers. We never once had to wait for calls back if we contacted the office as there was always someone to deal with any questions. I would recommend Hills to anyone who wants a highly efficient team to act on their behalf....
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Comment on agent fees
I think the fees are fair and reasonable. The team work extremely hard and they get results.
Was this helpful? Yes
Oct 15,2016
Minithumbup
By:
Oct 15,2016
1 people found
this helpful
My impression of this team is that they are very professional and take great care in helping you find the right property. I was impressed with the response time to my initial enquiry and then the follow up responses to my questions and concerns. Since moving in they have been very quick to resolve other questions (e.g extra bins for the property) and as a result I have the upmost confidence in their ability. Well done to Rebecca and Sophie....
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Comment on agent fees
I have no experience of dealing with agents within this area but my experience throughout the UK is that the fees are comparable with other agents for similar properties.
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Oct 14,2016
Minithumbup
By:
Oct 14,2016
0 people found
this helpful
This was my first experience renting a house and it was vital I found one in time for when I relocated to Manchester from some 50 miles away. Id had a few viewing cancellations from other companies so I called this number on a whim. Straight away the receptionist informed me of two viewings that were taking place and arranged for me to meet Rebecca at both properties. Rebecca made us feel relaxed whilst viewing and was knowledgeable on both properties. After putting an application in, Hills Resi...
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Oct 13,2016
Minithumbup
By:
Oct 13,2016
0 people found
this helpful
Excellent service from Hills Residential. Sophie was really helpful and accommodating, and always replied to me quickly making the whole process quick and easy....
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Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
this helpful
We recently sold our house with the help of Tony at Hills Residential. Our house had previously been on the market for several months with another estate agent, with very little sign of interest. Within one week of signing with Hills Residential, Tony had arranged three viewers on the same day, one of which would eventually go on to buy our property. From the minute Tony took over the sale, everything changed for the better. From the description of the house, to the amazing photos, not to mentio...
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Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
this helpful
Excellent professional service throughout - quick sale obtained and pro-active work from agent when there were issues which might have led to sale falling through. Very happy with the service I had from Hills...
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Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
I was initially interested in Hills Residential because they were local agents with a good website and excellent reviews. Upon meeting them the first impressions were great. Jack was enthusiastic, very positive whilst still being realistic, and he knew his market well. (very different to the experience with another local agency) We discussed what price the property should and may achieve. He suggested a strategy to maximise the likelihood of achieving a good sale. Progress was quick and efficien...
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Comment on agent fees
You can pay less but their fees are not high. The service they provide is terrific and I feel they fully justified their fee.
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Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
We have recently purchased our new home through Hills Residential based in Eccles Manchester. We would like to start this review with a special mention of the agent who dealt with our purchase. The agents name was Charlotte Park. WOW what can I say about Charlotte ? This lady is what customer service is all about !! From our first point of contact with her she was professional, friendly, and knowledgable, and may we add .... very very patient ! As first time buyers (and because of some s...
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Comment on agent fees
Good
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Sep 13,2016
Minithumbup
By:
Sep 13,2016
0 people found
this helpful
Cannot thank Rebecca enough! Fantastic service from the minute I rang until the day we got the keys! All questions/queries were answered very well!! Lovely person, friendly and helpful!...
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Comment on agent fees
Agent fees were cheap and l thought were good for the service you receive
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Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
this helpful
Sophie was fantastic from day one. She responded to me within an hour of my Enquiry and a deal was done within the day. She answered all of my questions quickly (and there were many, many questions!) and helped us with what was quite a big move up north. I have no hesitation in recommending her and Hills Residential as a whole - the fees they charge are reasonable (I've seen a lot higher!) and we haven't come across any problems yet :)...
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Comment on agent fees
Nobody likes fees, but Hills Redidential are reasonable. I've seen considerably higher fees!
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Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
Jack has truly gone well above his expected duty in order to progress the sale of our property. He has always been available on the phone and via email to answer any questions and give us his advice, opinion and reassurance. His efforts have probably raised my expectation of what would be required from any other agent I may deal with in the future which is the greatest compliment I can pay him and your agency....
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Comment on agent fees
Very happy with the fees particular considering the service we have had.
Was this helpful? Yes
Aug 16,2016
Minithumbup
By:
Aug 16,2016
0 people found
this helpful
Excellent service from start to finish. Charlotte ensured that anything outstanding was chased and sorted quickly. Would definitely recommend Charlotte and Hills to others....
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Comment on agent fees
Very competitive.
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Aug 11,2016
Minithumbup
By:
Aug 11,2016
1 people found
this helpful
We've just completed on our house sale with Hills and I must say they've been fab from start to finish. They've always listened and responded to our needs re viewing tines etc and were very unintrusive. Even so we still had regular contact to make sure everything ran smoothly. Everyone I have spoken to was very friendly and it was a relief to finally find a company that's happy to do a lot over email. With 4 young children I barely hear my phone! Specific thanks to both Jacks, Abi and Charlott...
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Comment on agent fees
Perfectly reasonable
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Job vacancies

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Agent Fees

Fixed fees based on the property price. All on a NO SALE NO FEE basis, with no tie-in period, no upfront fees and no withdrawal fees. Offering some of the most competitive sales and lettings fees in the Manchester area
Last updated at 10:30 AM 14/07/2016 by Martin Hill

Complaints Procedure

Hills Residential compliant procedure
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 10:30 AM 14/07/2016 by Martin Hill

Firm rankings



Eccles-Manchester
Sentinel House, Manchester M30 0SS
(145)
Urmston
Stanley House, 19-23 Crofts Bank Road, Manchester M41 0TZ
(27)

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