• Martin Hill
    Martin Hill
  • Chris Robinson
    Chris Robinson
  • Abigail Lloyd
    Abigail Lloyd
  • Charlotte Park
    Charlotte Park
  • Tony Singh-Raudh
    Tony Singh-Raudh
  • Catalina Matei
    Catalina Matei
  • Jack Murry
    Jack Murry
  • Rebecca Berry
    Rebecca Berry
  • Leah Bolton
    Leah Bolton
  • Rebecca Gibson
    Rebecca Gibson
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    Leanne Knight
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    Katie Quinn
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    Sarah Robinson
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    Hollie Satterthwaite
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    Jack Murry
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    Andy
Hills Residential estate agents listing property for sale in Salford, Manchester & the surrounding areas. An independent estate agent boasting local knowledge, a simple pricing structure and a service Read full description...Hills Residential estate agents listing property for sale in Salford, Manchester & the surrounding areas. An independent estate agent boasting local knowledge, a simple pricing structure and a service second to none. Members of the NAEA we aim to provide our customers with a professional, reliable and honest approach offering true value for money.
 
www.hillsresidential.co.uk Properties for sale
Properties for rent
Oct 18,2017
Minithumbup
Hollie Satterthwaite
By: 'First time buyers'
Oct 18,2017
0 people found
this helpful
Hollie was very helpful, polite and accommodation. A great help and support for us buying our first home. Always happy and available to help in any way....
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Oct 16,2017
Minithumbup
Leah Bolton
Leanne Knight
By: 'Patrick'
Oct 16,2017
1 people found
this helpful
I recently purchased a property via Hills Residential. I would highly recommend this agent to anyone selling or buying. The staff from start to finish were proactive and professional. The simplicity of my buying experience was profound, entirely hassle free thanks to work by the team at Hills....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 16,2017
Minithumbup
Rebecca Gibson
Tony Singh-Raudh
By: 'JT'
Oct 16,2017
0 people found
this helpful
Nice people, really helpful and quick ! Thanks to Becky Gibson who has done all the papers for me in a day. Papers were done in the morning and I could move in in the afternoon....
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Comment on agent fees
Not too bad
Was this helpful? Yes
Oct 13,2017
Minithumbup
Rebecca Gibson
By: 'Luke Sanderson'
Oct 13,2017
0 people found
this helpful
Rebecca was very helpful when I moved into one of the properties in the Greater Manchester area. She talked me through my contract and was happy to take my phone calls when I rang to team and was able to speak directly to her. I am a bit of a worrier and I email her a lot but she never fails to email me back and reassure me. Rebecca is more than 5* - she is very thorougher and is amazing at her job....
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Comment on agent fees
Really good fees - everything included - internet - TV downstairs, all bills etc.... - I could not ask for anything better.
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Oct 12,2017
Minithumbup
Abigail Lloyd
Hollie Satterthwaite
By: 'Cassidy'
Oct 12,2017
0 people found
this helpful
Really helpful and lovely manner over the phone. First time buyer so they made it much easier for me! Fab...
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Oct 09,2017
Minithumbup
Leah Bolton
By: 'Lee Robinson'
Oct 09,2017
0 people found
this helpful
Great service from start to finish! Leah was profession and very helpful guiding me through the whole process. I would defiantly use them again on the future....
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Oct 01,2017
Minithumbup
Hollie Satterthwaite
Abigail Lloyd
By: 'Mel Stock'
Oct 01,2017
0 people found
this helpful
The whole process of buying a house was made really easy by the team at Eccles. Both Abigail and Hollie kept me up to date with everything and were extremely helpful whenever I contacted them, always replying to queries the same day which was really reassuring. Would definitely recommend them to anyone buying or selling in the future....
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Oct 01,2017
Minithumbup
Charlotte Park
By: 'Justine jackson'
Oct 01,2017
0 people found
this helpful
Always ready to help with any questions I had and any ways got back to me with a answer with in half an hour . Very friendly would recommend hills to anyone selling or buying . A first class service...
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Comment on agent fees
Very good had other agents in and they were over the top and told me they had sold properties in my area and they had took pics off other agents websites and passed them off as there own . When in fact it was hills that had sold the property .
Was this helpful? Yes
Sep 29,2017
Minithumbdown
By: 'Juan Villanueva'
Sep 29,2017
0 people found
this helpful
During the six month we were in Romney St we had several issue and *they didn't help us at all. In the end of the tenancy she neither help us to claim the deposit back. Also, i'm quite sure she, or they, or the agency, mix up the tenant details and we were not able to get the money back until five weeks after....
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Comment on agent fees
It is not about the fees. Is about how was her behaviour.
Was this helpful? Yes
By: Tony Singh-Raudh
Sep 29, 2017
View all comments (1)
I am very sorry to hear that your rental experience was not pleasurable. Unfortunately the issues that arose at the beginning of your tenancy were dealt with as quickly as possible which made the remainder of your tenancy pleasurable. We apologise for the delay in the refund of your deposit as deductions were made due to the lack of cleansiness of the property which you agreed to be deducted. If you wish to contact me so that we can ensure your next rental experience is more pleasurable please f ...
Sep 22,2017
Minithumbup
Charlotte Park
Abigail Lloyd
By: 'Beryl Rowbotham'
Sep 22,2017
0 people found
this helpful
The staff who worked with us to sell my mother's house and purchase her new house were superb. Nothing was too much trouble, especially when my mother needed help with solicitors forms etc and I couldn't be there. We have used Hills in the past and they have always maintained a very professional and courteous manner....
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Comment on agent fees
I think the fees were fair on balance. We were given a fixed price from the outset.
Was this helpful? Yes
Sep 16,2017
Minithumbup
Charlotte Park
Jack Murry
By: 'Jane Bradley'
Sep 16,2017
0 people found
this helpful
Absolutely fantastic service from Hills Residential! Jack provided an efficiant and great valuation. Charlotte completed all the viewings and ensured the selling of my home went smoothly. All my questions were answered as soon as I asked, nothing was too much trouble. Thank you again for all your hard work!...
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Comment on agent fees
The agent fees were fine, what I expected to pay.
Was this helpful? Yes
Sep 16,2017
Minithumbup
Andy
Leah Bolton
By: 'Kristina and Dale alder'
Sep 16,2017
0 people found
this helpful
Very happy with the service from all staff , especially Andy our mortgage advisor who was very helpful, also Leah who I spoken to on a number of occasions , very polite and easy to talk to, always answers and queries and helped us as it was our first mortgage, I'd recommend hills residential eccles again Thankyou all so much...
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Comment on agent fees
I found the agent fees were competitive compared to other agents, I was very happy with the service :)
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Sep 16,2017
Minithumbup
Leah Bolton
By: 'Helen'
Sep 16,2017
0 people found
this helpful
Service has been great. I was able to just leave the team to get on with viewings- and there were plenty in the first weeks so the property sold quickly. We had a lot of trouble with my solicitors and the buyers solicitors which made everything much harder than it needed to be with both my sale and purchase being cancelled several times. However, Leah kept on chasing and trying to sort out the problems which she didn't have to to do and the whole team were very helpful in spite on the difficult...
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Comment on agent fees
I think the fees were fair. Not the cheapest , not the most expensive.
Was this helpful? Yes
Sep 15,2017
Minithumbup
Charlotte Park
By: 'Raj'
Sep 15,2017
0 people found
this helpful
Charlotte was always friendly,helpful, patient. Always kept me informed as to progress of my purchase. Always answered any queries I had immediately, and returns calls when I leave a message. She communicated with the vendor and vendor's solicitor and got back to me with answers....
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Comment on agent fees
Not applicable as I was the purchaser.
Was this helpful? Yes
Sep 15,2017
Minithumbup
Charlotte Park
Jack Murry
By: 'JT and Don'
Sep 15,2017
0 people found
this helpful
A very professional, helpful service with regular updates. As well as to Jack who started the sale process, thanks obviously to Charlotte, but also to Leah and Abigail who filled in when necessary....
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Comment on agent fees
Fair
Was this helpful? Yes
Sep 15,2017
Minithumbup
Leah Bolton
Abigail Lloyd
By: 'Mrs Tracey Ball'
Sep 15,2017
0 people found
this helpful
I sold my house with hills i dealt with a number of the staff but the 2 of the above mostly. I thought all the staff were very professional and were always on hand to answer any questions i had, if they didn't know the questions they do there best to find out. My house sold within a few days so i was extremely pleased with that. All in all an excellent experience....
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Comment on agent fees
Only that the fees should reflect on how quickly you sell your house maybe.
Was this helpful? Yes
Sep 14,2017
Minithumbup
Leah Bolton
By: 'EmmaB'
Sep 14,2017
0 people found
this helpful
Me and my boyfriend are first time buyers, and sadly our completion took an extra 2 months compared to what it was meant to due to issues on my vendors side. Leah has been supportive through the whole situation as I found it very stressful, and has gone above and beyond for anything that we required. Chasing solicitors, estate agents and vendors on a daily basis and keeping me in the loop regarding every little thing. I am extremely greatful for all of her hard work as I know I mithered nearly e...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 11,2017
Minithumbup
By: 'Daryl'
Sep 11,2017
0 people found
this helpful
For a first time buyer it's a very nervous thing buying a house. The staff at this branch was very useful at giving us all the information before buying the property and helping us with any additional questions we had throughout the process. Also in the process of buying the house there were a few set backs from having to get a structural engineer to check the property and getting married so having to change the name on a few documents. The bank also messed up towards the end of the process whic...
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Sep 08,2017
Minithumbup
Rebecca Gibson
By: 'Darrell'
Sep 08,2017
0 people found
this helpful
Rebecca was excellent when handling our tenancy, we received all the information efficiently when we needed it. Along with the smooth application process, any queries we had received a quick response from Rebecca and the company. Overall it was an excellent service and would recommend going to Hills residential....
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Was this helpful? Yes
Sep 06,2017
Minithumbup
Leah Bolton
Charlotte Park
By: 'Vicki Cheney'
Sep 06,2017
0 people found
this helpful
From outset the girls at Hills were lovely. We viewed many properties so encountered lots of different agents. The girl that showed us around on day one was great, Charlotte worked hard with our offer and the paperwork. We had to move quickly on everything and she made sure that this happened. Huge shout out to Leah though! She has had to work so hard to ensure that this purchase went through to completion. It took a long time and we encountered lot of problems (none connected to Hills) but she ...
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Aug 23,2017
Minithumbup
Rebecca Gibson
By: 'Cat & James'
Aug 23,2017
1 people found
this helpful
Becky Gibson was fab from start to finish. She made the whole application process really swift and easy and replied to all correspondence very quickly. Would definitely recommend to anyone. Thanks for all your help! Cat & James...
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Comment on agent fees
Fees were all fine and having no hidden costs was great.
Was this helpful? Yes
Aug 23,2017
Minithumbup
Rebecca Gibson
Tony Singh-Raudh
By: 'Mrs K Thornton'
Aug 23,2017
0 people found
this helpful
It was a real pleasure dealing with Becky Gibson and Tony Singh-Raudh. There were no problems and they were both charming, friendly and professional. I love our new home and they made it even more of a happy move....
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Comment on agent fees
I think any fees incurred were on par with other agents
Was this helpful? Yes
Aug 10,2017
Minithumbup
Rebecca Gibson
Tony Singh-Raudh
By: 'AA'
Aug 10,2017
0 people found
this helpful
Being the first time I have done this as a Landlady, I found Rebecca to be very helpful, friendly and courteous. She ensured my tenants were exactly what I was looking for - professional and someone who would look after my property. The tenants are great and exactly what I had hoped for. There were a couple of issues which Tony sorted out straight away and he has been great throughout the process. I have had no issues whatsoever since. I'd just like to thank both Rebecca and Tony for their gre...
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Comment on agent fees
Agent fees are on par with most other agents. If anything I'd say lower in comparison to some of the main agents in the field.
Was this helpful? Yes
Aug 09,2017
Minithumbup
Leah Bolton
Abigail Lloyd
By: 'lhatchell1'
Aug 09,2017
0 people found
this helpful
Leah and Abi have been brilliant throughout the sale of our current property and purchase of our next property. Nothing has been too much trouble, always on hand to provide advice, chase solicitors and agents and they have kept us fully up to date with all aspects of the sale and purchase. Without their input I am not sure that the sale would have completed. I cannot recommend them highly enough....
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Comment on agent fees
1% fee is perfectly reasonable considering the amount of work the girls have put in to make sure the sale and purchase complete
Was this helpful? Yes
Aug 04,2017
Minithumbup
Catalina Matei
Jack Murry
By: 'Adam Baker'
Aug 04,2017
0 people found
this helpful
Thank you for your time and effort in selling the house. Jack Murry did the initial opening process and took some great photographs. Leah Bolton then edited and created the brochure/website. We have 9 viewing straight away. Catalina Matei then worked hard organising both party's to complete the sale within a reasonable time frame. Thank you for your hard work....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 03,2017
Minithumbup
Leah Bolton
By: 'GF'
Aug 03,2017
0 people found
this helpful
Leah was really helpful and very patient with us. Answered every question we had no matter how small or big. I Don't think we would be in our house if it wasn't for help....
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Aug 01,2017
Minithumbup
Abigail Lloyd
Leah Bolton
By: 'Alison'
Aug 01,2017
0 people found
this helpful
I originally got The details of Hills Residential from the NAEA when I was looking for an agent to choose for the sale of my house. This was because, in the recent past, after some very bad experiences I had finally had excellent service from another NAEA member in a different area. So, I hoped that the professional codes of conduct members of the NAEA subscribe too would once again prove their worth. I am pleased to say, you have given exemplary service. You have been professional and thoro...
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 31,2017
Minithumbdown
Rebecca Gibson
By: 'Gudrun @ Manfred'
Jul 31,2017
0 people found
this helpful
Thanks Rebecca to settle in our new property by you; well done: you do a very good job; Thank you for helping us any time Gudrun @ Manfred...
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Was this helpful? Yes
Jul 28,2017
Minithumbup
Tony Singh-Raudh
By: 'David'
Jul 28,2017
0 people found
this helpful
Both of them were very kind and attentive to my questions, and every details and doubts were well explained and sorted....
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Comment on agent fees
I found it a bit expensive, but I want to think it is a guaranty of a good service
Was this helpful? Yes
Jul 27,2017
Minithumbup
Leah Bolton
By: 'Tom'
Jul 27,2017
0 people found
this helpful
No complaints at all. Prompt in replys. Good communication. Chased things that needed chasing. Gave good advice. Thanks very much!Γ°ΕΈβ„’β€š...
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Comment on agent fees
Fees are fees.
Was this helpful? Yes

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Agent Fees

Fixed fees based on the property price. All on a NO SALE NO FEE basis, with no tie-in period, no upfront fees and no withdrawal fees. Offering some of the most competitive sales and lettings fees in the Manchester area
Last updated at 10:30 AM 14/07/2016 by Martin Hill

Complaints Procedure

Hills Residential compliant procedure
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 10:30 AM 14/07/2016 by Martin Hill
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