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    Lorraine Wilson
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    Tony Hillier
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    Max
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    Carol
At Hillier & Wilson we pride ourselves on our friendly approach and our commitment to the highest level of customer service, ensuring that all of our clients are treated with the utmost of importance and respect.

Bartholomew House 64 Bartholomew Street
Newbury
Berkshire
RG14 7BE
01635 522044

 
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Properties for sale
Properties for rent
Aug 26,2014
Minithumbup
By:
Aug 26,2014
1 people found
this helpful
We just wanted to take the opportunity to write to you and thank you for your absolute commitment and professionalism in our recent house sale in Russell Road. Choosing an estate agent is never an easy task, but you made our sale effortless and conducted the entire process with energy and enthusiasm. Your approach to your work is ethical and principled and your style filters down through your team. Tony ¢â‚¬â€œ your valuations, management, and speed to market were second to none. You ev...
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Aug 26,2014
Minithumbdown
By:
Aug 26,2014
3 people found
this helpful
First time user of this estate agent and will never buy or sell with them again. They were very rude unhelpful and the manager was very patronising....
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What agent could do to change your mind?
They haven\'t listened so far and constantly having to chase for any information.
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By: Lorraine Wilson
Aug 26, 2014
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I am not sure who you are but if you would like to discuss why you are so unhappy please call me I would be more than happy to talk to you. Our telephone number is 01635 522044. Kind regards Lorraine Wilson....
Aug 22,2014
Minithumbup
By:
Aug 22,2014
0 people found
this helpful
Lorraine Wilson & Carol ( office Manager + Lewis) were very professional at all times as were all of the staff team .They ensured that I was constantly updated with regards to our sale, also always available when I needed to contact them to answer any queries'. The whole process was handled in a professional& timely manner. I have used this service previously also my elderly parents sold and purchased property with this company and were treated with great respect and dignity . Theref...
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Comment on agent fees
Agents fees were very reasonable and affordable.
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Aug 20,2014
Minithumbup
By:
Aug 20,2014
0 people found
this helpful
Wonderful service from start to finish with this small team - a professional valuation and stunning colour brochure & web presence helped find us a quality buyer within 14 days. The star of this estate agency however is the patient Carol, she ensured the chain progressed smoothly and checked with solicitors and other estate agent daily, ensuring the usual stress is considerably reduced by the time of exchange. No query ever seemed to be to much trouble for Carol, she is an absolute gem! I...
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Comment on agent fees
Very reasonable for the Newbury area
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Jul 30,2014
Minithumbdown
By:
Jul 30,2014
2 people found
this helpful
After initially meeting Tony we had good first impressions and high expectations. Well, once our house was sold STC we heard nothing. We even had to instigate viewings of other suitable properties with them; we were expecting them to give us the heads up (as they had promised). But no. As the sale and subsequent purchase through another est agent went along they didn't update us regularly. When they did we always knew previously through other agents down the chain. Really poor service considerin...
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What agent could do to change your mind?
Keep us updated frequently. Advised us of suitable properties on the market. Keep to their promises.
Comment on agent fees
Very expensive given the small amount of work required.
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Apr 04,2014
Minithumbup
By:
Apr 04,2014
0 people found
this helpful
Hmm... I have read the other reviews and I think people will simply make up their own minds. I can only give an account of my experience of Hillier & Wilson. They first sold a house for us 5 years ago in an incredibly difficult market. They took time getting excellent photos of the house - both inside and out. They made some really good suggestions about how to prepare the house for viewings. They also checked the validity of the proposed purchasers and this was particularly important to us ...
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Apr 03,2014
Minithumbup
By:
Apr 03,2014
0 people found
this helpful
Both Max and Lorraine kept us fully informed while in the process of moving. They both have very good local knowledge and went out of their way to ensure the vendors were also satisfied with the speed of the sale. Gave plenty of advice in a professional and courteous manner....
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Mar 10,2014
Minithumbup
By:
Mar 10,2014
3 people found
this helpful
I\'m just about to put my house on the market and i\'ve had a couple of estate agents come round over the last couple of days to give me a valuation. When i told one agent that i\'ve had hillier and wilson come round their attitude completely changed and they directed me to this website, in particular to the last negative comment. I used hillier and wilson to sell my previous property and i found them to be extremely professional and courteous. Anyone in their office i had dealings with were bot...
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By: NeverAgain
Mar 11, 2014
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Yes it is concerning isn't it, I find it funny how this positive comment has just appeared after my recent negative feedback, suspicious? I think it will be clear to anyone who read my previous post that someone could not make up that information and the fact that Hillier and Wilson referred to my specific case also confirms that I was indeed a customer. I think that our modest property did not perhaps warrant the extra effort that you and the other positive comments on here received. Perhaps th....
Mar 07,2014
Minithumbdown
By:
Mar 07,2014
15 people found
this helpful
It was not one thing they did but a number of issues! Let\'s start with my first viewing where I went shopping to get out of the way to come back and find the estate agent had left the house unlocked and had left! I was fuming but having only just started the process I gave them the benefit of the doubt, it just got worse. The women were rude and patronising, whenever I asked for information about the people they were sending in to my home they either didn\'t know or often I was told something a...
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By: Shocked
Jul 28, 2016
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You've release this ladies address to the general public? is that not a breach of Data Protection? I would certainly steer clear on that alone....
Jul 27,2011
Minithumbup
By:
Jul 27,2011
1 people found
this helpful
SOLD IN TWO DAYS ! full asking price. All the staff were professional and felt like friends when the sale was over. Constant updates were given, and what could have been a traumatic time was made a pleasure thanks to their upbeat attitiude and constant attention to details. Maybe if \'Classychick\' had experienced the full Hillier and Wilson service she would have come to the same conclusion as myself, as I certainly didn\'t have any complaints. Keep on doing exactly what you do, thank you s...
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Jun 14,2011
Minithumbup
By:
Jun 14,2011
2 people found
this helpful
From the moment Tony Hillier arrived to value our house to the moment we were handed the keys to our new house we felt like we were the most important customers Hillier and Wilson had. Having bought and sold through many agents over the years in the Newbury area we have a vast range of experience in dealing with Estate Agents and the team at Hillier and Wilson have restored our faith at every corner. They have a very proactive approach and we knew when a conversation came to an end they w...
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Jun 08,2011
Minithumbup
By:
Jun 08,2011
2 people found
this helpful
We have recently used Hillier and Wilson to sell our property and also to purchase a property through them. We could not be happier with the service we received. At every point we felt valued and respected and had great confidence in them to sell our property and also to ensure our purchase was dealt with efficiently too. When you are selling or buying a house it is so important to be able to trust your agent at every point. We have used many agents in the Newbury area and the great people at Hi...
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May 20,2011
Minithumbup
By:
May 20,2011
2 people found
this helpful
I recently sold my property through Hillier & Wilson and the service I received was 1st class at every stage of the process. I have had many dealings with other estate agents and have yet to find an agent that surpasses the level of commitment and professionalism shown by Hillier & Wilson. Lorraine was an absolute godsend and went above and beyond the call of duty to make my experience a pleasant one and Tony managed to find a buyer who offered full asking price within days of my property going ...
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Feb 24,2011
Minithumbdown
By:
Feb 24,2011
8 people found
this helpful
Absolutely appalling customer service, I dealt with one of the proprietors. She was rude, insulting, patronising and made me feel about 2cm tall, a very nasty character indeed. I would never go back to such an agents, how they are still in business is beyond me. Avoid at all costs....
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By: Baileyboy
Jun 22, 2011
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Are you sure you went to Hillier and Wilson ?! They are so not your typical estate agents, friendly, polite and very professional, are you sure the problem lay with the proprietor and not elsewhere ?....
Oct 12,2009
Minithumbup
By:
Oct 12,2009
3 people found
this helpful
We had had a terrible experience with Jones Robinson as an agent to sell our own home, and were appalled by the behaviour of most of the agents we had encountered whilst searching for a new house. Whilst looking for a new agent to re-market our house, we came across H&W, who were just starting up. Marketing our house at the same price as JR, Tony Hillier had a buyer within days. JR attracted no credible viewings in almost 4 months!! And yet our buyer had been searching in exactly our a...
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Awards won by Hillier & Wilson

Individual Branch Awards

Newbury, RG14 7BE

Lorraine Wilson - upload your photo Lorraine Wilson
2 reviews

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Tony Hillier - upload your photo Tony Hillier
3 reviews

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Max  - upload your photo Max
1 reviews

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Carol  - upload your photo Carol
3 reviews

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