“Incompasionate, and ruthless! , tenancy nigh......”
1 Star Review
Feb 28,2023
By:
'Louise'
Feb 28,2023
Branch: Romford, 86 Market Place
Services: They manage our building
Would you recommend?: No
Postcode: RM1
Branch: Romford, 86 Market Place
They manage our building
Postcode: RM1
1
people found
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Incompasionate, and ruthless! , tenancy nightmares! Treated shocking, personal grudge by property manager for asking them to fix issues! Next thing I was served notice! No reason after a decade of tenancy ! ..... throughout my tenancy shocking property management anti social behaviour ignored , sub letting , restuarant below ...
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“Lack of communication , apology and took unti......”
1 Star Review
Nov 17,2020
By:
'David'
Nov 17,2020
Branch: Romford, 86 Market Place
Services: Lettings (Prospective customer)
Rent PCM: £1295
Would you recommend?: No
Postcode: CM4
Branch: Romford, 86 Market Place
Lettings (Prospective customer)
Rent PCM: £1295
Postcode: CM4
1
people found
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Lack of communication , apology and took until Tuesday to give a reason why a landlord did not turn up Saturday at 4.30 pm to do a viewing of an apartment ! The reason why is baffling and not even to have decency to turn up to show ...
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“Terrible experience, DISCRIMINATION...”
1 Star Review
Oct 05,2020
By:
'Ana'
Oct 05,2020
Branch: Romford, 86 Market Place
Services: Lettings (Prospective customer)
Rent PCM: £1300
Would you recommend?: No
Postcode: RM1
Branch: Romford, 86 Market Place
Lettings (Prospective customer)
Rent PCM: £1300
Postcode: RM1
1
people found
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Terrible experience, was left with a feeling of discrimination because we aren’t British
So we found a house for rent on their website and my partner called them to book a viewing( they had no pics on the website just with the front of ...
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1
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“Laindon branch allows customers to dispose of......”
1 Star Review
Jun 09,2020
By:
'Peter'
Jun 09,2020
Branch: Basildon, High Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SS15
Branch: Basildon, High Road
Lettings (as a Landlord)
Postcode: SS15
0
people found
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Laindon branch allows customers to dispose of PPE masks and makes no attempt to pick them up or arrange a cleaner to do so.
Disgusting!!!!!!!!!!!!...
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“Not to be trust .... got my property for 4 mo......”
1 Star Review
Sep 03,2019
By:
'Vijay'
Sep 03,2019
Branch: Basildon, High Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SS15
Branch: Basildon, High Road
Lettings (as a Landlord)
Postcode: SS15
0
people found
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Not to be trust .... got my property for 4 months and booked 9 viewings but only 6 turn up of which 4 we need to do it ourselves and they started giving us feedback for people who didnt turn up and when started questioning they said they got feedback ...
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“Horrible experience with Hilbery Chaplin agen......”
1 Star Review
Aug 07,2019
By:
'Rada'
Aug 07,2019
Branch: Romford, 86 Market Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CM4
Branch: Romford, 86 Market Place
Lettings (as a Tenant)
Postcode: CM4
1
people found
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Horrible experience with Hilbery Chaplin agency (Janet Roberts), no chance to get deposit back, complete shock as property were left in very good condition. And always by the 3 month check ups everything to them was perfect and at the end they leave you with empty ...
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1
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“Poor Communication for Buyers...”
1 Star Review
Mar 26,2019
By:
'C'
Mar 26,2019
Branch: Basildon, High Road
Services: Buying agent
Would you recommend?: Yes
Postcode: SS15
Branch: Basildon, High Road
Buying agent
Postcode: SS15
1
people found
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I have been very disappointed with the service I have received so far as a buyer for a property being advertised through Hilbery Chaplin. We arranged a viewing for a property, and they did not even show up -we waited 30 minutes and no phone call ...
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Comment on agent fees
n/a -I am a purchaser
1
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1 Star Review
May 23,2018
By:
'Andrew'
May 23,2018
Branch: Romford, 86 Market Place
Services: Lettings (as a Tenant)
Rent PCM: £1275
Would you recommend?: No
Postcode: RM6
Branch: Romford, 86 Market Place
Lettings (as a Tenant)
Rent PCM: £1275
Postcode: RM6
1
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Its only once you have signed are hilbury happpy to tell you that the landlords are a nightmare, and the chances of getting your deposit back is zero. They immediately try to scare you by happily sharing the horror stories of past tennants challenges and ...
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Comment on agent fees
expensive
1
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“Janet Roberts is a rude and unhelpful lady. I am ......”
1 Star Review
Dec 25,2017
By:
'Mo'
Dec 25,2017
Branch: Romford, 86 Market Place
Services: Lettings (as a Landlord)
Rent PCM: £1000
Would you recommend?: No
Postcode: SS15
Branch: Romford, 86 Market Place
Lettings (as a Landlord)
Rent PCM: £1000
Postcode: SS15
3
people found
this helpful
Janet Roberts is a rude and unhelpful lady. I am told she is the only person who looks after prosperty management, 1 member of staff! How is that possible? She is never available to take a call, plus she never responds to any messages. When you ...
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Comment on agent fees
Bad - high, expensive for the bad service they provide
3
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“We used Hilbery Chaplin to sell our flat in Brentwood ......”
5 Star Review
Oct 13,2017
By:
'Adam'
Oct 13,2017
Branch: Basildon, High Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: 4CM1
Branch: Basildon, High Road
Sales (as a Vendor)
Postcode: 4CM1
0
people found
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We used Hilbery Chaplin to sell our flat in Brentwood and after a terrible experience with another agent in the area, we were unbelievably impressed with the professionalism shown all round. Dan and James were fantastic throughout the sale process and got us more viewings ...
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Comment on agent fees
Fair
0
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“Hilbery Chaplin have been fantastic in helping me sell my ......”
4 Star Review
May 19,2017
By:
'Amrit'
May 19,2017
Branch: Basildon, High Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SS15
Branch: Basildon, High Road
Sales (as a Vendor)
Postcode: SS15
0
people found
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Hilbery Chaplin have been fantastic in helping me sell my home. The sales team were very good and always kept me informed of any updates.
Jack and Conor in particular are outstanding members of the team.
Conor took the time to come and see the ...
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Comment on agent fees
Good
0
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“We used hilbery chaplin to recently sell our property in ......”
5 Star Review
May 02,2017
By:
'Verity'
May 02,2017
Branch: Basildon, High Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SS13
Branch: Basildon, High Road
Sales (as a Vendor)
Postcode: SS13
1
people found
this helpful
We used hilbery chaplin to recently sell our property in pitsea. Right from our first meeting with Paul we found them honest and professional. I mainly spoke to Jack with regards to the sale and the viewings. He was polite and friendly and nothing was ...
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1
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“Corinne was so helpful and supportive throughout the purchase, we ......”
5 Star Review
Apr 20,2017
By:
'Ashleigh'
Apr 20,2017
Branch: Basildon, High Road
Services: Sales (as a Buyer)
Sold price: £285000
Would you recommend?: Yes
Postcode: SS15
Branch: Basildon, High Road
Sales (as a Buyer)
Sold price: £285000
Postcode: SS15
1
people found
this helpful
Corinne was so helpful and supportive throughout the purchase, we had a long wait but she provides regular updates and reassurance....
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Comment on agent fees
Reasonable
1
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“The Romford lettings team have been so helpful with helping ......”
5 Star Review
Apr 09,2017
By:
'Teddy'
Apr 09,2017
Branch: Romford, 86 Market Place
Services: Lettings (as a Landlord)
Rent PCM: £1200
Would you recommend?: Yes
Postcode: RM7
Branch: Romford, 86 Market Place
Lettings (as a Landlord)
Rent PCM: £1200
Postcode: RM7
0
people found
this helpful
The Romford lettings team have been so helpful with helping find me a tenant. Robert and his team are by far the most professional and helpful agent I have used in the local area. I will be highly recommending them to friends. Thanks for all ...
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Comment on agent fees
Very reasonable
0
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“I experienced an excellent service from Hilbery Chaplin when selling ......”
5 Star Review
Dec 01,2016
By:
'Ian'
Dec 01,2016
Branch: Brentwood, 8-10 St Thomas Road
Services: Sales (as a Vendor)
Sold price: £665
Would you recommend?: Yes
Postcode: CM14
Branch: Brentwood, 8-10 St Thomas Road
Sales (as a Vendor)
Sold price: £665
Postcode: CM14
1
people found
this helpful
I experienced an excellent service from Hilbery Chaplin when selling my late father's house. The staff were at all times courteous & professional and, given the circumstances, appropriately sensitive to the situation.
As I live abroad, all viewings had to be carried out by the agent ...
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Comment on agent fees
Very reasonable
1
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“Finding our new house has been a fantastic experience with ......”
5 Star Review
Oct 20,2016
By:
'MB'
Oct 20,2016
Services: Lettings (as a Tenant)
Rent PCM: £1700
Would you recommend?: Yes
Postcode: W4
Lettings (as a Tenant)
Rent PCM: £1700
Postcode: W4
0
people found
this helpful
Finding our new house has been a fantastic experience with this agency. Very understanding, professional and reliable. Qualitative services and staff....
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Comment on agent fees
Good
0
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“Best estate agent ever dealt with - kind, courteous, helpful & ......”
5 Star Review
Oct 20,2016
By:
'Robbie'
Oct 20,2016
Services: Lettings (as a Tenant)
Rent PCM: £1600
Would you recommend?: Yes
Postcode: W4
Lettings (as a Tenant)
Rent PCM: £1600
Postcode: W4
2
people found
this helpful
Best estate agent ever dealt with - kind, courteous, helpful & incredibly professional all the way through the process. Highly recommended and very happy....
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Comment on agent fees
Good
2
people found
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“My personal experience with Hilbery Chaplin is quite negative. When ......”
1 Star Review
Apr 30,2014
By:
'anonymous'
Apr 30,2014
Branch: Basildon, High Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SS16
Branch: Basildon, High Road
Lettings (as a Tenant)
Postcode: SS16
5
people found
this helpful
My personal experience with Hilbery Chaplin is quite negative. When viewing properties their staff have often been late and unknowledgeable. They were managing one of the properties I was renting and considering they charged a reasonably high commission at the start of the tenancy, they ...
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5
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“Non Professional Arrogant Rude. No respect for Tennants. Dodgy behaviour ......”
1 Star Review
Nov 14,2013
By:
'Whistle'
Nov 14,2013
Branch: Romford, 86 Market Place
Services: They manage our building
Would you recommend?: No
Postcode: RM6
Branch: Romford, 86 Market Place
They manage our building
Postcode: RM6
4
people found
this helpful
Non Professional Arrogant Rude.
No respect for Tennants. Dodgy behaviour
Try to trap innocent customer. They are the reason
why agents have bad reputation. I am a lease
Holder on one of their managed property.
They made my life miserable by their rude non
Professional ...
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4
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“Incompetant agent, rude, do not reply to emails. DO NOT ......”
1 Star Review
Jan 07,2013
By:
'Landlord'
Jan 07,2013
Branch: Romford, 86 Market Place
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SS15
Branch: Romford, 86 Market Place
Lettings (as a Landlord)
Postcode: SS15
6
people found
this helpful
Incompetant agent, rude, do not reply to emails. DO NOT USE
I have used many letting agents these are lazy,incompetant, useless and do not take any responsiblitly for there incompetance....
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6
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“My complaints are too long to outline in full here. ......”
1 Star Review
Aug 22,2012
By:
'J'
Aug 22,2012
Branch: Romford, 86 Market Place
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Branch: Romford, 86 Market Place
Lettings (as a Landlord)
Postcode:
6
people found
this helpful
My complaints are too long to outline in full here. I will just list bullet points instead
- high charges
- terrible customer service
- arrogant/incompetent staff...
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6
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“- Very poor communication - Very rude and abrupt on the ......”
1 Star Review
Jul 24,2012
By:
'Exteremely'
Jul 24,2012
Branch: Romford, 86 Market Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Romford, 86 Market Place
Lettings (as a Tenant)
Postcode:
5
people found
this helpful
- Very poor communication
- Very rude and abrupt on the telephone
- Generally unhelpful!...
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5
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