Hilbery Chaplin established in 1894 and now one of the leading independent property consultants in Essex and East London. Specialising in the sale and letting of residential and commercial property, Read full description...Hilbery Chaplin established in 1894 and now one of the leading independent property consultants in Essex and East London. Specialising in the sale and letting of residential and commercial property, we are renowned for outstanding service, excellence and innovation.
Hilbery Chaplin

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“ Very Sly... ”

May 23,2018
Minithumbdown
By: 'Andrew'
May 23,2018
0 people found
this helpful
Its only once you have signed are hilbury happpy to tell you that the landlords are a nightmare, and the chances of getting your deposit back is zero. They immediately try to scare you by happily sharing the horror stories of past tennants challenges and ...
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Comment on agent fees
expensive
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Dec 25,2017
Minithumbdown
By: 'Mo osmail'
Dec 25,2017
1 people found
this helpful
Janet Roberts is a rude and unhelpful lady. I am told she is the only person who looks after prosperty management, 1 member of staff! How is that possible? She is never available to take a call, plus she never responds to any messages. When you ...
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Comment on agent fees
Bad - high, expensive for the bad service they provide
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Oct 13,2017
Minithumbup
By: 'Adam Taylor'
Oct 13,2017
0 people found
this helpful
We used Hilbery Chaplin to sell our flat in Brentwood and after a terrible experience with another agent in the area, we were unbelievably impressed with the professionalism shown all round. Dan and James were fantastic throughout the sale process and got us more viewings ...
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Comment on agent fees
Fair
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May 19,2017
Minithumbup
By: 'Amrit Bhandal'
May 19,2017
0 people found
this helpful
Hilbery Chaplin have been fantastic in helping me sell my home. The sales team were very good and always kept me informed of any updates. Jack and Conor in particular are outstanding members of the team. Conor took the time to come and see the ...
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Comment on agent fees
Good
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May 02,2017
Minithumbup
By: 'Verity Harris'
May 02,2017
1 people found
this helpful
We used hilbery chaplin to recently sell our property in pitsea. Right from our first meeting with Paul we found them honest and professional. I mainly spoke to Jack with regards to the sale and the viewings. He was polite and friendly and nothing was ...
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Apr 20,2017
Minithumbup
By: 'Ashleigh McDade'
Apr 20,2017
1 people found
this helpful
Corinne was so helpful and supportive throughout the purchase, we had a long wait but she provides regular updates and reassurance....
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Comment on agent fees
Reasonable
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Apr 09,2017
Minithumbup
By: 'Teddy'
Apr 09,2017
0 people found
this helpful
The Romford lettings team have been so helpful with helping find me a tenant. Robert and his team are by far the most professional and helpful agent I have used in the local area. I will be highly recommending them to friends. Thanks for all ...
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Comment on agent fees
Very reasonable
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Dec 01,2016
Minithumbup
By: 'Ian H.'
Dec 01,2016
1 people found
this helpful
I experienced an excellent service from Hilbery Chaplin when selling my late father's house. The staff were at all times courteous & professional and, given the circumstances, appropriately sensitive to the situation. As I live abroad, all viewings had to be carried out by the ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Oct 20,2016
Minithumbup
By: 'MB'
Oct 20,2016
0 people found
this helpful
Finding our new house has been a fantastic experience with this agency. Very understanding, professional and reliable. Qualitative services and staff....
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Comment on agent fees
Good
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Oct 20,2016
Minithumbup
By: 'Robbie'
Oct 20,2016
2 people found
this helpful
Best estate agent ever dealt with - kind, courteous, helpful & incredibly professional all the way through the process. Highly recommended and very happy....
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Comment on agent fees
Good
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Apr 30,2014
Minithumbdown
By: 'anonymous'
Apr 30,2014
4 people found
this helpful
My personal experience with Hilbery Chaplin is quite negative. When viewing properties their staff have often been late and unknowledgeable. They were managing one of the properties I was renting and considering they charged a reasonably high commission at the start of the tenancy, they ...
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Nov 14,2013
Minithumbdown
By: 'Whistle Blower'
Nov 14,2013
3 people found
this helpful
Non Professional Arrogant Rude. No respect for Tennants. Dodgy behaviour Try to trap innocent customer. They are the reason why agents have bad reputation. I am a lease Holder on one of their managed property. They made my life miserable by their rude non Professional ...
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Jan 07,2013
Minithumbdown
By: 'Landlord'
Jan 07,2013
4 people found
this helpful
Incompetant agent, rude, do not reply to emails. DO NOT USE I have used many letting agents these are lazy,incompetant, useless and do not take any responsiblitly for there incompetance....
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Aug 22,2012
Minithumbdown
By: 'J Lewis'
Aug 22,2012
4 people found
this helpful
My complaints are too long to outline in full here. I will just list bullet points instead - high charges - terrible customer service - arrogant/incompetent staff...
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Jul 24,2012
Minithumbdown
By: 'Exteremely Dissatisfied Customer'
Jul 24,2012
3 people found
this helpful
- Very poor communication - Very rude and abrupt on the telephone - Generally unhelpful!...
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Agent Fees

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Last updated at 9:12 AM 18/08/2014 by Billie Atkin

Complaints Procedure

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Last updated at 9:12 AM 18/08/2014 by Billie Atkin

Awards won by Hilbery Chaplin

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