Hilbery Chaplin
2.5/5, 21 reviews
43% recommended
100% sales valuation accuracy
100% sales fee satisfaction
60% lettings valuation accuracy
71% lettings fee satisfaction
Hilbery Chaplin established in 1894 and now one of the leading independent property consultants in Essex and East London. Specialising in the sale and letting of residential and commercial property, we are renowned for outstanding service, excellence and innovation. show more Hilbery Chaplin established in 1894 and now one of the leading independent property consultants in Essex and East London. Specialising in the sale and letting of residential and commercial property, we are renowned for outstanding service, excellence and innovation.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £285,000 £315,000
Lettings 60% 71% £1,000 £1,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 5 2 4 4 0 1 0 1 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Lack of communication , apology and took unti......”

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Nov 17,2020
Minithumbdown
By: 'David'
Nov 17,2020
1 people found
this helpful
Lack of communication , apology and took until Tuesday to give a reason why a landlord did not turn up Saturday at 4.30 pm to do a viewing of an apartment ! The reason why is baffling and not even to have decency to turn up to show ...
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“Terrible experience, DISCRIMINATION...”

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Oct 05,2020
Minithumbdown
By: 'Ana'
Oct 05,2020
0 people found
this helpful
Terrible experience, was left with a feeling of discrimination because we aren’t British So we found a house for rent on their website and my partner called them to book a viewing( they had no pics on the website just with the front of ...
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“Laindon branch allows customers to dispose of......”

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Jun 09,2020
Minithumbdown
By: 'Peter'
Jun 09,2020
0 people found
this helpful
Laindon branch allows customers to dispose of PPE masks and makes no attempt to pick them up or arrange a cleaner to do so. Disgusting!!!!!!!!!!!!...
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“Not to be trust .... got my property for 4 mo......”

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Sep 03,2019
Minithumbdown
By: 'Vijay'
Sep 03,2019
0 people found
this helpful
Not to be trust .... got my property for 4 months and booked 9 viewings but only 6 turn up of which 4 we need to do it ourselves and they started giving us feedback for people who didnt turn up and when started questioning they said they got feedback ...
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“Horrible experience with Hilbery Chaplin agen......”

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Aug 07,2019
Minithumbdown
By: 'Rada'
Aug 07,2019
0 people found
this helpful
Horrible experience with Hilbery Chaplin agency (Janet Roberts), no chance to get deposit back, complete shock as property were left in very good condition. And always by the 3 month check ups everything to them was perfect and at the end they leave you with empty ...
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By: Janet Roberts
Oct 16, 2019
View all comments (1)
It is unfortunate that you feel the need to leave a review of this nature. However, you have been given the opportunity to dispute the deposit claim via a government backed scheme that protects your deposit with no further response from yourselves. You seem to have overlooked that it is a landlord that files a claim not the agent. ...

“Poor Communication for Buyers...”

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Mar 26,2019
Minithumbup
By: 'C'
Mar 26,2019
1 people found
this helpful
I have been very disappointed with the service I have received so far as a buyer for a property being advertised through Hilbery Chaplin. We arranged a viewing for a property, and they did not even show up -we waited 30 minutes and no phone call ...
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Comment on agent fees
n/a -I am a purchaser
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“Very Sly...”

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May 23,2018
Minithumbdown
By: 'Andrew'
May 23,2018
1 people found
this helpful
Its only once you have signed are hilbury happpy to tell you that the landlords are a nightmare, and the chances of getting your deposit back is zero. They immediately try to scare you by happily sharing the horror stories of past tennants challenges and ...
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Comment on agent fees
expensive
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By: Daniel Pleydell
Jun 25, 2018
View all comments (1)
Dear Andrew Thank you for your comments, i am dissapointed that you feel this way however i can assure you that Hilbery Chaplin take matters like this very seriously. I am aware of the property this relates to and whilst i understand your frustration the issues with regard to deposit disputes are handled by the Tenancy Deposit Scheme if you feel a Landlord is being unfair. I am aware you chose to not dispute the landlords claim which is entirely your decision. As an agent we are to take in ...

“Janet Roberts is a rude and unhelpful lady. I am ......”

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Dec 25,2017
Minithumbdown
By: 'Mo'
Dec 25,2017
3 people found
this helpful
Janet Roberts is a rude and unhelpful lady. I am told she is the only person who looks after prosperty management, 1 member of staff! How is that possible? She is never available to take a call, plus she never responds to any messages. When you ...
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Comment on agent fees
Bad - high, expensive for the bad service they provide
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“We used Hilbery Chaplin to sell our flat in Brentwood ......”

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Oct 13,2017
Minithumbup
By: 'Adam'
Oct 13,2017
0 people found
this helpful
We used Hilbery Chaplin to sell our flat in Brentwood and after a terrible experience with another agent in the area, we were unbelievably impressed with the professionalism shown all round. Dan and James were fantastic throughout the sale process and got us more viewings ...
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Comment on agent fees
Fair
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“Hilbery Chaplin have been fantastic in helping me sell my ......”

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May 19,2017
Minithumbup
By: 'Amrit'
May 19,2017
0 people found
this helpful
Hilbery Chaplin have been fantastic in helping me sell my home. The sales team were very good and always kept me informed of any updates. Jack and Conor in particular are outstanding members of the team. Conor took the time to come and see the ...
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Comment on agent fees
Good
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“We used hilbery chaplin to recently sell our property in ......”

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May 02,2017
Minithumbup
By: 'Verity'
May 02,2017
1 people found
this helpful
We used hilbery chaplin to recently sell our property in pitsea. Right from our first meeting with Paul we found them honest and professional. I mainly spoke to Jack with regards to the sale and the viewings. He was polite and friendly and nothing was ...
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“Corinne was so helpful and supportive throughout the purchase, we ......”

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Apr 20,2017
Minithumbup
By: 'Ashleigh'
Apr 20,2017
1 people found
this helpful
Corinne was so helpful and supportive throughout the purchase, we had a long wait but she provides regular updates and reassurance....
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Comment on agent fees
Reasonable
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“The Romford lettings team have been so helpful with helping ......”

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Apr 09,2017
Minithumbup
By: 'Teddy'
Apr 09,2017
0 people found
this helpful
The Romford lettings team have been so helpful with helping find me a tenant. Robert and his team are by far the most professional and helpful agent I have used in the local area. I will be highly recommending them to friends. Thanks for all ...
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Comment on agent fees
Very reasonable
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“I experienced an excellent service from Hilbery Chaplin when selling ......”

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Dec 01,2016
Minithumbup
By: 'Ian'
Dec 01,2016
1 people found
this helpful
I experienced an excellent service from Hilbery Chaplin when selling my late father's house. The staff were at all times courteous & professional and, given the circumstances, appropriately sensitive to the situation. As I live abroad, all viewings had to be carried out by the agent ...
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Comment on agent fees
Very reasonable
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“Finding our new house has been a fantastic experience with ......”

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Oct 20,2016
Minithumbup
By: 'MB'
Oct 20,2016
0 people found
this helpful
Finding our new house has been a fantastic experience with this agency. Very understanding, professional and reliable. Qualitative services and staff....
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Comment on agent fees
Good
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“Best estate agent ever dealt with - kind, courteous, helpful & ......”

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Oct 20,2016
Minithumbup
By: 'Robbie'
Oct 20,2016
2 people found
this helpful
Best estate agent ever dealt with - kind, courteous, helpful & incredibly professional all the way through the process. Highly recommended and very happy....
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Comment on agent fees
Good
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“My personal experience with Hilbery Chaplin is quite negative. When ......”

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Apr 30,2014
Minithumbdown
By: 'anonymous'
Apr 30,2014
5 people found
this helpful
My personal experience with Hilbery Chaplin is quite negative. When viewing properties their staff have often been late and unknowledgeable. They were managing one of the properties I was renting and considering they charged a reasonably high commission at the start of the tenancy, they ...
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“Non Professional Arrogant Rude. No respect for Tennants. Dodgy behaviour ......”

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Nov 14,2013
Minithumbdown
By: 'Whistle'
Nov 14,2013
4 people found
this helpful
Non Professional Arrogant Rude. No respect for Tennants. Dodgy behaviour Try to trap innocent customer. They are the reason why agents have bad reputation. I am a lease Holder on one of their managed property. They made my life miserable by their rude non Professional ...
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“Incompetant agent, rude, do not reply to emails. DO NOT ......”

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Jan 07,2013
Minithumbdown
By: 'Landlord'
Jan 07,2013
6 people found
this helpful
Incompetant agent, rude, do not reply to emails. DO NOT USE I have used many letting agents these are lazy,incompetant, useless and do not take any responsiblitly for there incompetance....
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“My complaints are too long to outline in full here. ......”

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Aug 22,2012
Minithumbdown
By: 'J'
Aug 22,2012
6 people found
this helpful
My complaints are too long to outline in full here. I will just list bullet points instead - high charges - terrible customer service - arrogant/incompetent staff...
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“- Very poor communication - Very rude and abrupt on the ......”

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Jul 24,2012
Minithumbdown
By: 'Exteremely'
Jul 24,2012
5 people found
this helpful
- Very poor communication - Very rude and abrupt on the telephone - Generally unhelpful!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:12 AM 18/08/2014 by Billie Atkin

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