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Hetheringtons

58 reviews
  • 4.1 /5 rating
  • 81% recommend
  • 59% fee satisfaction
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At Hetheringtons we specialise in the sale of the finest homes in town, village and country locations. From luxury apartments to character cottages, larger family homes to modern executive houses, cou Read full description...At Hetheringtons we specialise in the sale of the finest homes in town, village and country locations. From luxury apartments to character cottages, larger family homes to modern executive houses, country estates to equestrian properties, it’s the market we know best and our staff have the expertise and local knowledge to provide sound advice, whether you are buying or selling. You can be sure of our close personal attention every step of the way.
 
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Sep 26,2016
Minithumbup
By:
Sep 26,2016
0 people found
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An excellent, professional service from start to finish! I was relunctant to put my house on the market as I assumed it would be a lot of hassle but Hetheringtons took care of everything. I will definitely recommend them to my friends....
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Comment on agent fees
They were fair for the service they provide
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Jun 06,2016
Minithumbdown
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Jun 06,2016
2 people found
this helpful
We originally dealt with Sewell and Gardner- however half way through our tenancy our apartment block was bought by Hetherington's. when we left the flat they emailed me regarding deposit to see if i would authorise the deductions- i replied immediately keen to receive the rest of my money they were holding. I was advised at that point that in 5 days time i would receive the money. SIX days later i receive an email saying that my partner has to also email authorisation when he never even receiv...
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Dec 07,2015
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Dec 07,2015
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Absolutely horrific, they could not have cared less if they tried. They blatantly lied to me not knowing that I was already in direct contact with the owner of the house who confirmed the same. Avoid at all costs. Didn't even have the courtesy to let me know that we had exchanged contracts....
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What agent could do to change your mind?
Cared, return call, not lie and possibly have a clue about selling houses??
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Dec 04,2015
Minithumbdown
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Dec 04,2015
1 people found
this helpful
I was renting a property in Loughton for 9 years. The tentancy ended on 31/10/15. I am still waiting for my deposit to be returned even though I was advised that the funds would be in my account today. 04/12/15. The person dealing with this has no idea what is going on and replying to e mails that are out of date from the last e mail that was sent. Total disaray! They have had my money for 9 years and my the sounds of it will take another 9 years for me to get it back....
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Sep 28,2015
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Sep 28,2015
1 people found
this helpful
My pregnant wife and I moved in over 6 weeks ago and there is still mould in the property, still a leaking tap and broken hot water tap in the kitchen, and the shower cold tap doesnt work. We've tried so many times to get these problems sorted and we've been promised so much - this was something they were supposed to get fixed when we moved in. It was agreed, AND we are alos waiting to be reimbursed for our £40 for getting keys cut. They are absolute liars and totally incompetent. I ...
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Aug 13,2015
Minithumbup
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Aug 13,2015
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Hi Nick, I hope you are well. I just wanted to put on record my thanks to you and your team for the professional and courteous way you managed the sale of our property. Despite some of the challenges we faced you were always on hand to provide guidance and support. Estate agents are often criticised for the way they go about their business but I have nothing but praise for you and your team. I would have no hesitation in recommending Hetherington's of Mill Hill to others wishing to sell their p...
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May 08,2015
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May 08,2015
1 people found
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Avoid at all costs! Hetherington's made me assurances and did not keep to their word, lying to cover their inadequacies. They were the sole agents marketing my property for 3 months and I received a low number of unsuitable offers. Interest was slow initially as THEY advised me too high a rental rate and used misleading pictures which didn't depict the flat accurately. They only provided feedback when I asked what the issue was and are not pro-active in their core function i.e. letting accommoda...
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What agent could do to change your mind?
Communicated better Delivered on promises they make
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Jan 21,2015
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Jan 21,2015
2 people found
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At first they seemed very professional. Smooth move into a rented property. Only later we realised our mistake. Be very careful when using them, the maintenance manager Harriet has no clue about managing property. She lied to me to cover her back. They had recent management changes but unfortunately seems the culture has stayed the same. DISHONEST AND NO CARE FOR TENANTS Here is a few words about them on their web: "At Countrywide our customers come first. We are committed to s...
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Dec 08,2014
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Dec 08,2014
2 people found
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Absolutely appalling service. They have no idea what they are doing. Please, please, please avoid them. They are failing to uphold their contractual obligations, don't check the property when they should and when they do. They do no action whatsoever. Their latest muck up is going to cost me thousands if I ever get the current tenants out! They are beyond incompetent....
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Oct 28,2014
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Oct 28,2014
2 people found
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This agency is poor. They have no idea on renting, no communication with the customers, not answering the phone,not to answer on emails completely lack of respect We were with Hetheringtons over few years they cannot even arrange a plumber to fix a leaking boiler Now we go with them to court because they do not want us to give a deposit back They always blame Landlord Personally I would not recommend a waste of time and money...
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Oct 17,2014
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Oct 17,2014
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The experience with Hetheringtons was great from start to finish. Mark Summers showed us the house initially. He was incredibly helpful and courteous. Tom Kingston took over the process from there and we could not have asked for a better person to deal with. He was very responsive and incredibly helpful throughout the entire process. My previous experience of Estate Agents has never been positive and Tom and the team at Hetheringtons have definitely restored my faith. Another positive is even wh...
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Aug 29,2014
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Aug 29,2014
1 people found
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The most awful estate agents I have ever encountered. They don't pick up the phone, left us without heating for 3 months in winters, are downright rude on the phone, ignore your calls and don't respond to emails or messages... I could go on and on. My contract was for a year and a year to the date is when I am moving out, not because of the property but I can't cope with hetheringtons any more, they have driven me to distraction and sent my blood pressure through the roof. I would strongly re...
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Comment on agent fees
Way too high, in retrospect I realised they are much higher than other agents in the area
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Jul 29,2014
Minithumbup
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Jul 29,2014
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The agent delivered on all of their promises. Within a week of having my property on the market numerous viewing had taken place. I was fully kept up to date through the entire process and the agent achieved the purchase price that we aspired too....
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Jul 25,2014
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Jul 25,2014
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I don't think I'm exaggerating in saying that i don't think this deal would have happened if it wasn't for Tom's drive, determination and persistence. When it appeared dead in the water he kept us interested with other properties and kept our hopes up which paid off. Our sale was particularly complicated with as long chain. He kept everyone on their toes! My agent selling my house was very impressed and would have offered him a job instantly if he was local. Thanks to all the team Richa...
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Jul 24,2014
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Jul 24,2014
1 people found
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They can talk the talk but Communication was/is poor - my advice is to follow up each call in writing Administration - requests needed to be be repeated Tenant ended up contacting me directly due to the above....
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Jul 23,2014
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Jul 23,2014
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We cannot reccomend Hetheringtons highly enough for helping us push through our sale & also assisting the best they could with our purchase. In discussions with Mark Summers he stated that he was just doing his job, but we genuinely believe that he went way above that from when we first met through to completion. Nothing like the sterotypical estate agent (in a positive way)....
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Comment on agent fees
Feel we could have got fee\'s slightly lower for sole agency but I was happy with the non pushy attitude & presentation of agent, so choose to proceed.
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Jul 22,2014
Minithumbdown
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Jul 22,2014
2 people found
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Dreadful. Dealing with Hetheringtons has been an appalling expirience. This is my first rental let and I chose the 'fully managed' contract. The tenant was unable to get work done and so contacted me, then I was unable to make them act and so ended up doing the work myself. Not just once but time and again. I informed them of the problems on email and was not acknowledged. I complained on the telephone and nothing happened so I pulled out because of Hetherington's breach of contract. So. ...
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Jul 18,2014
Minithumbup
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Jul 18,2014
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As a first time buyer, I expected my experience to go with the negative stereotype banded for Estate Agents, but my dealings with Hetheringtons was far from it. I dealt specifically with Tom, who was superb. Responsive, on the ball, pro-active and very helpful throughout the process. Credit also to others in the Hetheringtons team, who also seemed to know what was going on with my purchase despite not specifically assigned to the sale. When the time comes to sell, I will without doubt approach H...
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Jan 28,2014
Minithumbup
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Jan 28,2014
0 people found
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I bought my current flat through Hetheringtons in August 2013. It was a very positive experience, Debbie is a lovely lady and was of immense help even though I was the buyer and she was representing the seller. Keep up the great job Debbie! When I went in to the branch to pick up the keys, the staff (don\'t know her name) I met was also really warm and cheerful....
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Aug 06,2013
Minithumbup
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Aug 06,2013
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Catherine, Elaine and their team provided us with an extremely professional yet also very personal service through the sale process. When issues arose (which they always will) they advised and guided us and were tenacious in getting resolution as quickly as possible. They always kept us in the loop and ensured we were appraised of progress: phone calls were always returned and emails replied to in a timely manner. WE felt that we were very fortunate in having Hetheringtons handle our sale 9and a...
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Jul 03,2013
Minithumbup
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Jul 03,2013
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Dominic was very realistic advice and excellent response times. Did what he said he would do and was completely honest....
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Jul 01,2013
Minithumbup
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Jul 01,2013
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To all at Hetheringtons Chingford, Thanks so much for all your help, support and advice on buying our first home. It was really nice to have people we trusted to give us advice and explain everything (literally everything!) to us. Thank you so much for everything. Best wishes, Charlotte and Jack...
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By: Alexander Ashe, Senior Branch Manager
Jul 29, 2016
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You're very welcome Charlotte. Not all purchases and sales run as smoothly as your's did. The team worked really hard to make sure it was as stress free as possible. Good luck for the future.....
Jun 14,2013
Minithumbup
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Jun 14,2013
2 people found
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Chris remembered I was wanting to sell my property and rang us up on the off chance we still wanted to sell as he had a very interested prospect. We said yes and the buyer was delighted as it hadnt it the market. They rang me weekly with updates. I was very impressed and will have no doubt who I will sell my next property through...
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May 08,2013
Minithumbup
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May 08,2013
1 people found
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We were in negotiation for this property at a very stressful time in in our lives with our family and grandchildren emigrating to New Zealand. It is of great credit to Hetheringtons and Richard Wells in particular that they did not add to our stress at this emotional time. The transaction was handled to our complete satisfaction, queries were answered promptly info was supplied speedily but thoughtfully at all times and all in a very mannerly and professional way. We would strongly reccomm...
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Apr 29,2013
Minithumbup
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Apr 29,2013
0 people found
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Lorraine from Heatheringtons was very helpfull and without her her hard work and commitment our purchase might not have happend she kept us informed and updated every step of the way.Mark was also helpful and we found the two of them made a great team....
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By: Lorraine
May 01, 2013
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Thank you for your comments, we got there in the end! Enjoy your New Home....
Apr 25,2013
Minithumbup
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Apr 25,2013
1 people found
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I cannot praise Scott enough. The sale of our property fell through on several occasions which put pressure on the purchase of the property we were buying through Hetheringtons. Although the vendor changed agents we continued with the sale through Hetheringtons as they introduced us initially. The whole process was very traumatic and there were continual hold-ups and issues. Scott supported us throughout even querying delays from our purchasers solicitors (even though we were not selling thr...
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Mar 21,2013
Minithumbup
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Mar 21,2013
0 people found
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Matt Barron was a very efficient, polite and knowledgeable consultant. He provided us with an excellent service and was professional and courteous at all times. Without his help and assistance the negotiations would not have run as smoothly as they did....
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Mar 18,2013
Minithumbup
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Mar 18,2013
5 people found
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Having had a bad experience with another Estage Agent in Chorleywood, Kate and her team at Hetheringtons picked up the pieces. They have been wonderful. Thoroughly professional but with great kindness and friendliness. They kept me fully informed and were constantly in touch. Kate and Chris were so on the ball as were the other members of her team, young Tom and Michelle. They are in a class of their own in Chorleywood....
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Mar 15,2013
Minithumbup
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Mar 15,2013
0 people found
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the agent had good knowledge of my property\'s main assets when showing potential buyers. they were always available to offer any advise/information that was sought. once sale was acheived, they managed the process in professional manner despite some \'difficult\' circumstances. well done to the whole team!!...
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Mar 09,2013
Minithumbup
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Mar 09,2013
1 people found
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Scott was fantastic! He looked after me so well, chasing my purchaser , contacting solicitors and easing the burden of the sale for me, the photos and general broucher where oh an extremely high standard and I would recommend him to anyone who is the the market for a sale or purchase....
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Agent Fees

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Awards won by Hetheringtons

Individual Branch Awards

Loughton, IG10 1RB

Rickmansworth, WD3 5NJ

Firm rankings


Overall

View All 13 Branches


Hetheringtons - Branch, Broxbourne, EN10
Branch
113 High Road, Broxbourne EN10 7BS
(4)
Hetheringtons - Branch, London, NW7
Branch
8 The Broadway, London NW7 3LL
(1)
Hetheringtons - Chingford Branch, London, E4
Chingford Branch
219 Chingford Mount Road, London E4 8LP
(4)
show all branches (13)
Hetheringtons - Chorleywood Branch, Rickmansworth, WD3
Chorleywood Branch
2 New Parade, Rickmansworth WD3 5NJ
(9)
Hetheringtons - Cuffley Branch, Potters Bar, EN6
Cuffley Branch
10 Station Road, Potters Bar EN6 4HT
(5)
Hetheringtons - Loughton Branch, Loughton, IG10
Loughton Branch
252G High Road, Loughton IG10 1RB
(8)
Hetheringtons - Maldon Branch, Maldon, CM9
Maldon Branch
15 High Street, Maldon CM9 5PD
(0)
Hetheringtons - North Chingford, London, E4
North Chingford
105 Station Road, London E4 7BU
(6)
Hetheringtons - South Woodford, London, E18
Office 1
85-87 High Road, London E18 2QP
(3)
Hetheringtons - Rickmansworth, Rickmansworth, WD3
Rickmansworth
70 High Street, Rickmansworth WD3 1AL
(8)
Hetheringtons - Shenfield - Brentwood, Brentwood, CM15
Shenfield - Brentwood
218 Hutton Road, Brentwood CM15 8NR
(1)
Hetheringtons - Theydon Bois Branch, Epping, CM16
Theydon Bois Branch
4 Forest Drive, Theydon Bois, Epping CM16 7EY
(4)
Hetheringtons - Whetstone, London, N20
Whetstone
1370 High Road, London N20 9BH
(5)

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