Hetheringtons

66 reviews 3.9 /5 rating
  • 46% valuation accuracy
  • 76% recommend
  • 61% fee satisfaction
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At Hetheringtons we specialise in the sale of the finest homes in town, village and country locations. From luxury apartments to character cottages, larger family homes to modern executive houses, cou Read full description...At Hetheringtons we specialise in the sale of the finest homes in town, village and country locations. From luxury apartments to character cottages, larger family homes to modern executive houses, country estates to equestrian properties, it’s the market we know best and our staff have the expertise and local knowledge to provide sound advice, whether you are buying or selling. You can be sure of our close personal attention every step of the way.
 
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Properties for rent
May 29,2017
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May 29,2017
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I have let my property through Hetheringtons several times and each time it was an unsatisfactory experience including: tenants not being properly vetted, repair works were shoddy and particularly high in price, tenants were recommended despite not meeting my essential criteria and I experienced undue amounts of pressure to accept them. Tenants were unsuitable and on more than one occasion could not afford the rent which I only found out subsequently. I had full management services but for the a...
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Negotiated fees.
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May 10,2017
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May 10,2017
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This was the worst experience of my life with an agency. I rented a flat with them. They were Sewell Gardner then... They changed to hetheringtons and then to Clockwise or sth like this. Anyway, the flat was brand new but we had problems with the heating, the bulbs, the floor was breaking, the windows were draughty, the interphone system didn't work for 2 months and the car park door wasn't closing so once we got a fine for parking outside our bay where there was an unauthorised vehicle parked....
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Really bad! They make you pay agents fees for nothing! No service at all!
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Apr 03,2017
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Jane Mann
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Lucas Young
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Apr 03,2017
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How refreshing to deal with such professionals at Hetheringtons in Shenfield - they were totally on the ball throughout, especially at the open days when selling my mother's house recently and supported us through the whole stressful process! I can honestly say that having gone multi agency initially, we should have engaged Hetheringtons on a sole basis right from the outset - I wouldn't bother with the other agents in Shenfield, just go & see Hetheringtons!...
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Fair - market rate.
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Feb 13,2017
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Sarah gabb
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Feb 13,2017
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Had to write a fab review. Sarah is the most down to earth person not your normal agent. Lovely lady who helped us find a new home. Will definitely use Hetheringtons again....
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Fees were reasonable
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Jan 09,2017
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Jan 09,2017
1 people found
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Avoid at all costs.....money grabbers who do not care less about duty of care to tenants. Take your money at will when it comes to getting money off them, will be waiting a long time. Was issued a tenancy renewal after residing at the property for 4 years, was never told the landlord did not wish to renew it, still charged me an extra £10 extra month rent despite their own renewal letter saying the new contract was only binding if both tenant and landlord signed it. Hetherington basically...
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Dec 08,2016
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Jane Mann
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Lucas Young
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Dec 08,2016
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We purchased our home through Hetheringtons in shenfield. They worked so hard to get the sale to complete on time. Luke and Jane were exceptional! If we happen to sell out house in the future it will be definitely be through the Shenfield office. Thank you to you all. Steve....
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Oct 12,2016
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Oct 12,2016
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We arranged a viewing on Saturday at 5 o'clock. We called the agency to inform that we will be late 15m. No one picked up the phone. We texted the agency. No one replied. We were at the address at 05.15pm and no one was there. We thought may be they are waiting for us in the flat. No. No one was waiting for us. Next door ( thankfully not our neighbor) opened his door and asked how did we get in the building? This unprofessional so called agent pulled our happy mood down on a beautiful Saturday a...
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Oct 08,2016
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Oct 08,2016
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DO NOT USE I will summarise the good and bad points. Good Found a decent tenant in a short space of time. (And this is the only good point) Bad Harassed my tenant with "offers" for Internet and home insurance the minute he moved in They hold the rent as long as possible to earn interest on your money. (In one instance it took 10 days from the day my tenant paid, I know this as speak to him directly) Don't return phone calls Lost the keys they had for my property Don't visi...
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Comment on agent fees
I managed to get the fees to 6% and now I know why
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Sep 26,2016
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Jane Mann
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Lucas Young
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Sep 26,2016
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An excellent, professional service from start to finish! I was relunctant to put my house on the market as I assumed it would be a lot of hassle but Hetheringtons took care of everything. I will definitely recommend them to my friends....
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Comment on agent fees
They were fair for the service they provide
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Jun 06,2016
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Jun 06,2016
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We originally dealt with Sewell and Gardner- however half way through our tenancy our apartment block was bought by Hetherington's. when we left the flat they emailed me regarding deposit to see if i would authorise the deductions- i replied immediately keen to receive the rest of my money they were holding. I was advised at that point that in 5 days time i would receive the money. SIX days later i receive an email saying that my partner has to also email authorisation when he never even receiv...
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Dec 07,2015
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Dec 07,2015
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Absolutely horrific, they could not have cared less if they tried. They blatantly lied to me not knowing that I was already in direct contact with the owner of the house who confirmed the same. Avoid at all costs. Didn't even have the courtesy to let me know that we had exchanged contracts....
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What agent could do to change your mind?
Cared, return call, not lie and possibly have a clue about selling houses??
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Dec 04,2015
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Dec 04,2015
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I was renting a property in Loughton for 9 years. The tentancy ended on 31/10/15. I am still waiting for my deposit to be returned even though I was advised that the funds would be in my account today. 04/12/15. The person dealing with this has no idea what is going on and replying to e mails that are out of date from the last e mail that was sent. Total disaray! They have had my money for 9 years and my the sounds of it will take another 9 years for me to get it back....
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Sep 28,2015
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Sep 28,2015
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My pregnant wife and I moved in over 6 weeks ago and there is still mould in the property, still a leaking tap and broken hot water tap in the kitchen, and the shower cold tap doesnt work. We've tried so many times to get these problems sorted and we've been promised so much - this was something they were supposed to get fixed when we moved in. It was agreed, AND we are alos waiting to be reimbursed for our £40 for getting keys cut. They are absolute liars and totally incompetent. I ...
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Aug 13,2015
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Nick Unknown
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Aug 13,2015
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Hi Nick, I hope you are well. I just wanted to put on record my thanks to you and your team for the professional and courteous way you managed the sale of our property. Despite some of the challenges we faced you were always on hand to provide guidance and support. Estate agents are often criticised for the way they go about their business but I have nothing but praise for you and your team. I would have no hesitation in recommending Hetherington's of Mill Hill to others wishing to sell their p...
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May 08,2015
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May 08,2015
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Avoid at all costs! Hetherington's made me assurances and did not keep to their word, lying to cover their inadequacies. They were the sole agents marketing my property for 3 months and I received a low number of unsuitable offers. Interest was slow initially as THEY advised me too high a rental rate and used misleading pictures which didn't depict the flat accurately. They only provided feedback when I asked what the issue was and are not pro-active in their core function i.e. letting accommoda...
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What agent could do to change your mind?
Communicated better Delivered on promises they make
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Jan 21,2015
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Harriet Woodgate
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Melissa Lawrie
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Jan 21,2015
3 people found
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At first they seemed very professional. Smooth move into a rented property. Only later we realised our mistake. Be very careful when using them, the maintenance manager Harriet has no clue about managing property. She lied to me to cover her back. They had recent management changes but unfortunately seems the culture has stayed the same. DISHONEST AND NO CARE FOR TENANTS Here is a few words about them on their web: "At Countrywide our customers come first. We are committed to s...
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Dec 08,2014
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Dec 08,2014
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Absolutely appalling service. They have no idea what they are doing. Please, please, please avoid them. They are failing to uphold their contractual obligations, don't check the property when they should and when they do. They do no action whatsoever. Their latest muck up is going to cost me thousands if I ever get the current tenants out! They are beyond incompetent....
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Oct 28,2014
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Oct 28,2014
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This agency is poor. They have no idea on renting, no communication with the customers, not answering the phone,not to answer on emails completely lack of respect We were with Hetheringtons over few years they cannot even arrange a plumber to fix a leaking boiler Now we go with them to court because they do not want us to give a deposit back They always blame Landlord Personally I would not recommend a waste of time and money...
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Oct 17,2014
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Mark Summers
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Oct 17,2014
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The experience with Hetheringtons was great from start to finish. Mark Summers showed us the house initially. He was incredibly helpful and courteous. Tom Kingston took over the process from there and we could not have asked for a better person to deal with. He was very responsive and incredibly helpful throughout the entire process. My previous experience of Estate Agents has never been positive and Tom and the team at Hetheringtons have definitely restored my faith. Another positive is even wh...
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Aug 29,2014
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Aug 29,2014
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The most awful estate agents I have ever encountered. They don't pick up the phone, left us without heating for 3 months in winters, are downright rude on the phone, ignore your calls and don't respond to emails or messages... I could go on and on. My contract was for a year and a year to the date is when I am moving out, not because of the property but I can't cope with hetheringtons any more, they have driven me to distraction and sent my blood pressure through the roof. I would strongly re...
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Comment on agent fees
Way too high, in retrospect I realised they are much higher than other agents in the area
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Jul 29,2014
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Brian Moran
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Jul 29,2014
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The agent delivered on all of their promises. Within a week of having my property on the market numerous viewing had taken place. I was fully kept up to date through the entire process and the agent achieved the purchase price that we aspired too....
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Jul 25,2014
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Tom Kingston
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Richard Flint
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Jul 25,2014
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I don't think I'm exaggerating in saying that i don't think this deal would have happened if it wasn't for Tom's drive, determination and persistence. When it appeared dead in the water he kept us interested with other properties and kept our hopes up which paid off. Our sale was particularly complicated with as long chain. He kept everyone on their toes! My agent selling my house was very impressed and would have offered him a job instantly if he was local. Thanks to all the team Richa...
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Jul 24,2014
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Jul 24,2014
1 people found
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They can talk the talk but Communication was/is poor - my advice is to follow up each call in writing Administration - requests needed to be be repeated Tenant ended up contacting me directly due to the above....
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Jul 23,2014
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Mark Summers
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Brian Moran
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Jul 23,2014
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We cannot reccomend Hetheringtons highly enough for helping us push through our sale & also assisting the best they could with our purchase. In discussions with Mark Summers he stated that he was just doing his job, but we genuinely believe that he went way above that from when we first met through to completion. Nothing like the sterotypical estate agent (in a positive way)....
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Comment on agent fees
Feel we could have got fee\'s slightly lower for sole agency but I was happy with the non pushy attitude & presentation of agent, so choose to proceed.
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Jul 22,2014
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Jul 22,2014
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Dreadful. Dealing with Hetheringtons has been an appalling expirience. This is my first rental let and I chose the 'fully managed' contract. The tenant was unable to get work done and so contacted me, then I was unable to make them act and so ended up doing the work myself. Not just once but time and again. I informed them of the problems on email and was not acknowledged. I complained on the telephone and nothing happened so I pulled out because of Hetherington's breach of contract. So. ...
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Jul 18,2014
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Tom Kingston
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Jul 18,2014
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As a first time buyer, I expected my experience to go with the negative stereotype banded for Estate Agents, but my dealings with Hetheringtons was far from it. I dealt specifically with Tom, who was superb. Responsive, on the ball, pro-active and very helpful throughout the process. Credit also to others in the Hetheringtons team, who also seemed to know what was going on with my purchase despite not specifically assigned to the sale. When the time comes to sell, I will without doubt approach H...
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Jan 28,2014
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Debbie Sammut
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Jan 28,2014
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I bought my current flat through Hetheringtons in August 2013. It was a very positive experience, Debbie is a lovely lady and was of immense help even though I was the buyer and she was representing the seller. Keep up the great job Debbie! When I went in to the branch to pick up the keys, the staff (don\'t know her name) I met was also really warm and cheerful....
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Aug 06,2013
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Catherine Bransgrove
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Elaine unknown
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Aug 06,2013
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Catherine, Elaine and their team provided us with an extremely professional yet also very personal service through the sale process. When issues arose (which they always will) they advised and guided us and were tenacious in getting resolution as quickly as possible. They always kept us in the loop and ensured we were appraised of progress: phone calls were always returned and emails replied to in a timely manner. WE felt that we were very fortunate in having Hetheringtons handle our sale 9and a...
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Jul 03,2013
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Dominic Edwards
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Jul 03,2013
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Dominic was very realistic advice and excellent response times. Did what he said he would do and was completely honest....
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Jul 01,2013
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Jul 01,2013
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To all at Hetheringtons Chingford, Thanks so much for all your help, support and advice on buying our first home. It was really nice to have people we trusted to give us advice and explain everything (literally everything!) to us. Thank you so much for everything. Best wishes, Charlotte and Jack...
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By: Alexander Ashe, Senior Branch Manager
Jul 29, 2016
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You're very welcome Charlotte. Not all purchases and sales run as smoothly as your's did. The team worked really hard to make sure it was as stress free as possible. Good luck for the future. ...



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View All 13 Branches


Hetheringtons - Branch, Broxbourne, EN10
Branch
113 High Road, Broxbourne EN10 7BS
(4)
Hetheringtons - Branch, London, NW7
Branch
8 The Broadway, London NW7 3LL
(2)
Hetheringtons - Chingford Branch, London, E4
Chingford Branch
219 Chingford Mount Road, London E4 8LP
(4)
show all branches (13)
Hetheringtons - Chorleywood Branch, Rickmansworth, WD3
Chorleywood Branch
2 New Parade, Rickmansworth WD3 5NJ
(9)
Hetheringtons - Cuffley Branch, Potters Bar, EN6
Cuffley Branch
10 Station Road, Potters Bar EN6 4HT
(5)
Hetheringtons - Loughton Branch, Loughton, IG10
Loughton Branch
252G High Road, Loughton IG10 1RB
(10)
Hetheringtons - Maldon Branch, Maldon, CM9
Maldon Branch
15 High Street, Maldon CM9 5PD
(0)
Hetheringtons - North Chingford, London, E4
North Chingford
105 Station Road, London E4 7BU
(6)
Hetheringtons - South Woodford, London, E18
Office 1
85-87 High Road, London E18 2QP
(5)
Hetheringtons - Rickmansworth, , WD3
Rickmansworth
70 High Street, Rickmansworth WD3 1AL
(9)
Hetheringtons - Shenfield - Brentwood, Brentwood, CM15
Shenfield - Brentwood
218 Hutton Road, Brentwood CM15 8NR
(3)
Hetheringtons - Theydon Bois Branch, Epping, CM16
Theydon Bois Branch
4 Forest Drive, Theydon Bois, Epping CM16 7EY
(4)
Hetheringtons - Whetstone, London, N20
Whetstone
1370 High Road, London N20 9BH
(5)

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