At Hetheringtons we specialise in the sale of the finest homes in town, village and country locations. From luxury apartments to character cottages, larger family homes to modern executive houses, cou Read full description...At Hetheringtons we specialise in the sale of the finest homes in town, village and country locations. From luxury apartments to character cottages, larger family homes to modern executive houses, country estates to equestrian properties, it’s the market we know best and our staff have the expertise and local knowledge to provide sound advice, whether you are buying or selling. You can be sure of our close personal attention every step of the way.
Hetheringtons

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Properties for Sale
Properties to Rent

“Ask for Lorraine Almond!...”

Apr 12,2018
Minithumbup
By: 'SA'
Apr 12,2018
0 people found
this helpful
Lorraine was brilliant, very professional and really pleasant to talk to. I would recommend anyone using this branch to ask for her when selling their property. Any queries and problems involved in the house sale ( and there were quite a few!) were dealt with promptly. ...
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Comment on agent fees
Fees as expected- never nice paying bills!
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Jan 20,2018
Minithumbup
By: 'South Woodford Renter'
Jan 20,2018
1 people found
this helpful
Alicia was fantastic. She was incredibly professional and responsive to my needs. She responded in a timely manner to my queries, and periodically checks to make sure that all is ok with my rental. I am very impressed with Alicia's service and caring nature....
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Comment on agent fees
My one criticism is that the agent fees are still too high, but the same is to be said for most agents on the high street.
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Oct 30,2017
Minithumbdown
By: 'Avoid at all cost'
Oct 30,2017
1 people found
this helpful
Awful experience . Agent Mark begged us not to put offers on other properties , accepted our offer and 2 days later said he had another offer on the table . No explanation given . Highly unprofessional and rude ....
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May 29,2017
Minithumbdown
By: 'Loulou'
May 29,2017
0 people found
this helpful
I have let my property through Hetheringtons several times and each time it was an unsatisfactory experience including: tenants not being properly vetted, repair works were shoddy and particularly high in price, tenants were recommended despite not meeting my essential criteria and I experienced undue ...
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Comment on agent fees
Negotiated fees.
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May 10,2017
Minithumbdown
By: 'Chris'
May 10,2017
1 people found
this helpful
This was the worst experience of my life with an agency. I rented a flat with them. They were Sewell Gardner then... They changed to hetheringtons and then to Clockwise or sth like this. Anyway, the flat was brand new but we had problems with ...
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Comment on agent fees
Really bad! They make you pay agents fees for nothing! No service at all!
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Apr 03,2017
Minithumbup
By: 'Laura'
Apr 03,2017
0 people found
this helpful
How refreshing to deal with such professionals at Hetheringtons in Shenfield - they were totally on the ball throughout, especially at the open days when selling my mother's house recently and supported us through the whole stressful process! I can honestly say that having gone ...
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Comment on agent fees
Fair - market rate.
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Feb 13,2017
Minithumbup
By: 'Mrs R'
Feb 13,2017
0 people found
this helpful
Had to write a fab review. Sarah is the most down to earth person not your normal agent. Lovely lady who helped us find a new home. Will definitely use Hetheringtons again....
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Comment on agent fees
Fees were reasonable
Was this helpful? Yes
Dec 08,2016
Minithumbup
By: 'Steve'
Dec 08,2016
0 people found
this helpful
We purchased our home through Hetheringtons in shenfield. They worked so hard to get the sale to complete on time. Luke and Jane were exceptional! If we happen to sell out house in the future it will be definitely be through the Shenfield office. Thank ...
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 12,2016
Minithumbdown
By: 'Dissapointed.'
Oct 12,2016
0 people found
this helpful
We arranged a viewing on Saturday at 5 o'clock. We called the agency to inform that we will be late 15m. No one picked up the phone. We texted the agency. No one replied. We were at the address at 05.15pm and no one was there. ...
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Oct 08,2016
Minithumbdown
By: 'Angryowner'
Oct 08,2016
1 people found
this helpful
DO NOT USE I will summarise the good and bad points. Good Found a decent tenant in a short space of time. (And this is the only good point) Bad Harassed my tenant with "offers" for Internet and home insurance the minute he ...
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Comment on agent fees
I managed to get the fees to 6% and now I know why
Was this helpful? Yes
Sep 26,2016
Minithumbup
By: 'Jennifer'
Sep 26,2016
0 people found
this helpful
An excellent, professional service from start to finish! I was relunctant to put my house on the market as I assumed it would be a lot of hassle but Hetheringtons took care of everything. I will definitely recommend them to my friends....
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Comment on agent fees
They were fair for the service they provide
Was this helpful? Yes
Jun 06,2016
Minithumbdown
By: 'walker'
Jun 06,2016
4 people found
this helpful
We originally dealt with Sewell and Gardner- however half way through our tenancy our apartment block was bought by Hetherington's. when we left the flat they emailed me regarding deposit to see if i would authorise the deductions- i replied immediately keen to receive the ...
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Was this helpful? Yes
Dec 07,2015
Minithumbdown
By: 'Barclay74'
Dec 07,2015
0 people found
this helpful
Absolutely horrific, they could not have cared less if they tried. They blatantly lied to me not knowing that I was already in direct contact with the owner of the house who confirmed the same. Avoid at all costs. Didn't even have the courtesy to ...
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What agent could do to change your mind?
Cared, return call, not lie and possibly have a clue about selling houses??
Attached Files
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Dec 04,2015
Minithumbdown
By: 'Peter Fitzgerald'
Dec 04,2015
1 people found
this helpful
I was renting a property in Loughton for 9 years. The tentancy ended on 31/10/15. I am still waiting for my deposit to be returned even though I was advised that the funds would be in my account today. 04/12/15. The person dealing with this has no idea ...
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Was this helpful? Yes
Sep 28,2015
Minithumbdown
By: 'Disappointed'
Sep 28,2015
1 people found
this helpful
My pregnant wife and I moved in over 6 weeks ago and there is still mould in the property, still a leaking tap and broken hot water tap in the kitchen, and the shower cold tap doesnt work. We've tried so many times to get these ...
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Was this helpful? Yes
Aug 13,2015
Minithumbup
By: 'treacle'
Aug 13,2015
0 people found
this helpful
Hi Nick, I hope you are well. I just wanted to put on record my thanks to you and your team for the professional and courteous way you managed the sale of our property. Despite some of the challenges we faced you were always on ...
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May 08,2015
Minithumbdown
By: 'South Woodford'
May 08,2015
2 people found
this helpful
Avoid at all costs! Hetherington's made me assurances and did not keep to their word, lying to cover their inadequacies. They were the sole agents marketing my property for 3 months and I received a low number of unsuitable offers. Interest was slow initially as THEY ...
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What agent could do to change your mind?
Communicated better Delivered on promises they make
Attached Files
Was this helpful? Yes
Jan 21,2015
Minithumbdown
By: 'superman'
Jan 21,2015
3 people found
this helpful
At first they seemed very professional. Smooth move into a rented property. Only later we realised our mistake. Be very careful when using them, the maintenance manager Harriet has no clue about managing property. She lied to me to cover her back. They had recent ...
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Was this helpful? Yes
Dec 08,2014
Minithumbdown
By: 'boblet'
Dec 08,2014
2 people found
this helpful
Absolutely appalling service. They have no idea what they are doing. Please, please, please avoid them. They are failing to uphold their contractual obligations, don't check the property when they should and when they do. They do no action whatsoever. Their latest muck up is ...
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Was this helpful? Yes
Oct 28,2014
Minithumbdown
By: 'Thomas'
Oct 28,2014
3 people found
this helpful
This agency is poor. They have no idea on renting, no communication with the customers, not answering the phone,not to answer on emails completely lack of respect We were with Hetheringtons over few years they cannot even arrange a plumber to fix a leaking ...
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Oct 17,2014
Minithumbup
By: 'Tracey'
Oct 17,2014
0 people found
this helpful
The experience with Hetheringtons was great from start to finish. Mark Summers showed us the house initially. He was incredibly helpful and courteous. Tom Kingston took over the process from there and we could not have asked for a better person to deal with. He ...
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Was this helpful? Yes
Aug 29,2014
Minithumbdown
By: 'G2002'
Aug 29,2014
2 people found
this helpful
The most awful estate agents I have ever encountered. They don't pick up the phone, left us without heating for 3 months in winters, are downright rude on the phone, ignore your calls and don't respond to emails or messages... I could go on and on. ...
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Comment on agent fees
Way too high, in retrospect I realised they are much higher than other agents in the area
Was this helpful? Yes
Jul 29,2014
Minithumbup
By: 'Stuart'
Jul 29,2014
0 people found
this helpful
The agent delivered on all of their promises. Within a week of having my property on the market numerous viewing had taken place. I was fully kept up to date through the entire process and the agent achieved the purchase price that we aspired too....
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Was this helpful? Yes
Jul 25,2014
Minithumbup
By: 'Richard Flint'
Jul 25,2014
0 people found
this helpful
I don't think I'm exaggerating in saying that i don't think this deal would have happened if it wasn't for Tom's drive, determination and persistence. When it appeared dead in the water he kept us interested with other properties and kept our hopes up which ...
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Was this helpful? Yes
Jul 24,2014
Minithumbdown
By: 'prefer not to say'
Jul 24,2014
1 people found
this helpful
They can talk the talk but Communication was/is poor - my advice is to follow up each call in writing Administration - requests needed to be be repeated Tenant ended up contacting me directly due to the above....
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Was this helpful? Yes
Jul 23,2014
Minithumbup
By: 'Tom & Holly (rickmansworth)'
Jul 23,2014
0 people found
this helpful
We cannot reccomend Hetheringtons highly enough for helping us push through our sale & also assisting the best they could with our purchase. In discussions with Mark Summers he stated that he was just doing his job, but we genuinely believe that he went way ...
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Comment on agent fees
Feel we could have got fee\'s slightly lower for sole agency but I was happy with the non pushy attitude & presentation of agent, so choose to proceed.
Was this helpful? Yes
Jul 22,2014
Minithumbdown
By: 'Bob.'
Jul 22,2014
2 people found
this helpful
Dreadful. Dealing with Hetheringtons has been an appalling expirience. This is my first rental let and I chose the 'fully managed' contract. The tenant was unable to get work done and so contacted me, then I was unable to make them act and so ended ...
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Was this helpful? Yes
Jul 18,2014
Minithumbup
By: 'Paul King'
Jul 18,2014
0 people found
this helpful
As a first time buyer, I expected my experience to go with the negative stereotype banded for Estate Agents, but my dealings with Hetheringtons was far from it. I dealt specifically with Tom, who was superb. Responsive, on the ball, pro-active and very helpful throughout ...
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Was this helpful? Yes
Jan 28,2014
Minithumbup
By: 'Ife'
Jan 28,2014
0 people found
this helpful
I bought my current flat through Hetheringtons in August 2013. It was a very positive experience, Debbie is a lovely lady and was of immense help even though I was the buyer and she was representing the seller. Keep up the great job Debbie! When I ...
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Was this helpful? Yes
Aug 06,2013
Minithumbup
By: 'Bridget and Ash'
Aug 06,2013
0 people found
this helpful
Catherine, Elaine and their team provided us with an extremely professional yet also very personal service through the sale process. When issues arose (which they always will) they advised and guided us and were tenacious in getting resolution as quickly as possible. They always kept ...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 6 2 8 30 0 20 1 0 1

Fees

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Complaints Procedure

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Branch
113 High Road, Broxbourne EN10 7BS
(4)
Branch
8 The Broadway, London NW7 3LL
(2)
Chingford Branch
219 Chingford Mount Road, London E4 8LP
(4)
show all branches (13)
Chorleywood Branch
2 New Parade, Rickmansworth WD3 5NJ
(9)
Cuffley Branch
10 Station Road, Potters Bar EN6 4HT
(5)
Loughton Branch
252G High Road, Loughton IG10 1RB
(10)
Maldon Branch
15 High Street, Maldon CM9 5PD
(0)
North Chingford
105 Station Road, London E4 7BU
(6)
Office 1
85-87 High Road, London E18 2QP
(6)
Rickmansworth
70 High Street, Rickmansworth WD3 1AL
(9)
Shenfield - Brentwood
218 Hutton Road, Brentwood CM15 8NR
(3)
Theydon Bois Branch
4 Forest Drive, Theydon Bois, Epping CM16 7EY
(4)
Whetstone
1370 High Road, London N20 9BH
(6)


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