67% sales valuation accuracy
100% sales fee satisfaction
At Hetheringtons we specialise in the sale of the finest homes in town, village and country locations. From luxury apartments to character cottages, larger family homes to modern executive houses, country estates to equestrian properties, it’s the market we know best and our staff have the expertise and local ...
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At Hetheringtons we specialise in the sale of the finest homes in town, village and country locations. From luxury apartments to character cottages, larger family homes to modern executive houses, country estates to equestrian properties, it’s the market we know best and our staff have the expertise and local knowledge to provide sound advice, whether you are buying or selling. You can be sure of our close personal attention every step of the way.
...left to get your reviews in for the
2020
Estate & Letting Agent Awards
Latest Reviews
View all Reviews 72
9th Mar 2020
reviewed by 'Aylin Kale'
19th May 2019
reviewed by 'Shree'
20th Jan 2018
reviewed by 'South Woodford Renter'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £299,995 | £1,600,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 6 | 4 | 8 | 30 | 0 | 21 | 1 | 0 | 1 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Rankings
Latest Properties
No Properties
Mar 19,2020
Mar 19,2020
0
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Excellent communication and helpfulness from Ellisha from arranging our first viewing, putting in an offer and sorting surveys and other matters with the vendor. Thankyou Ellisha....
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Mar 09,2020
Mar 09,2020
0
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We received a good service from Alicia from Woodford Greens for the rental house. A polite and professional team. I definitely recommend....
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May 19,2019
May 19,2019
0
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David Silver is amazing, he will just get the job done and is a pleasure to work with. His colleague Lina is just as lovely. They will keep calling you until they are satisfied with things. The only point to raise is to try to ...
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Comment on agent fees
Reasonable fees, including rent collection
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Feb 05,2019
Feb 05,2019
0
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We received a very good service renting a property in South Woodford from Alicia. Very professional and efficient. Highly reccomended agent...
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Comment on agent fees
As stated
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Apr 12,2018
Apr 12,2018
0
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Lorraine was brilliant, very professional and really pleasant to talk to. I would recommend anyone using this branch to ask for her when selling their property. Any queries and problems involved in the house sale ( and there were quite a few!) were dealt with promptly. ...
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Comment on agent fees
Fees as expected- never nice paying bills!
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Jan 20,2018
Jan 20,2018
1
people found
this helpful
this helpful
Alicia was fantastic. She was incredibly professional and responsive to my needs. She responded in a timely manner to my queries, and periodically checks to make sure that all is ok with my rental. I am very impressed with Alicia's service and caring nature....
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Comment on agent fees
My one criticism is that the agent fees are still too high, but the same is to be said for most agents on the high street.
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Oct 30,2017
Oct 30,2017
1
people found
this helpful
this helpful
Awful experience . Agent Mark begged us not to put offers on other properties , accepted our offer and 2 days later said he had another offer on the table . No explanation given . Highly unprofessional and rude ....
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May 29,2017
May 29,2017
0
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I have let my property through Hetheringtons several times and each time it was an unsatisfactory experience including: tenants not being properly vetted, repair works were shoddy and particularly high in price, tenants were recommended despite not meeting my essential criteria and I experienced undue ...
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Comment on agent fees
Negotiated fees.
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May 10,2017
May 10,2017
1
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This was the worst experience of my life with an agency. I rented a flat with them. They were Sewell Gardner then... They changed to hetheringtons and then to Clockwise or sth like this. Anyway, the flat was brand new but we had problems with ...
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Comment on agent fees
Really bad! They make you pay agents fees for nothing! No service at all!
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Apr 03,2017
Apr 03,2017
0
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How refreshing to deal with such professionals at Hetheringtons in Shenfield - they were totally on the ball throughout, especially at the open days when selling my mother's house recently and supported us through the whole stressful process! I can honestly say that having gone ...
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Comment on agent fees
Fair - market rate.
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Feb 13,2017
Feb 13,2017
0
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Had to write a fab review. Sarah is the most down to earth person not your normal agent. Lovely lady who helped us find a new home. Will definitely use Hetheringtons again....
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Comment on agent fees
Fees were reasonable
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Dec 08,2016
Dec 08,2016
0
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We purchased our home through Hetheringtons in shenfield. They worked so hard to get the sale to complete on time. Luke and Jane were exceptional! If we happen to sell out house in the future it will be definitely be through the Shenfield office. Thank ...
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N/A
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Oct 12,2016
Oct 12,2016
0
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We arranged a viewing on Saturday at 5 o'clock. We called the agency to inform that we will be late 15m. No one picked up the phone. We texted the agency. No one replied. We were at the address at 05.15pm and no one was there. ...
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Oct 08,2016
Oct 08,2016
1
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DO NOT USE
I will summarise the good and bad points.
Good
Found a decent tenant in a short space of time. (And this is the only good point)
Bad
Harassed my tenant with "offers" for Internet and home insurance the minute he moved in
...
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Comment on agent fees
I managed to get the fees to 6% and now I know why
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Sep 26,2016
Sep 26,2016
0
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An excellent, professional service from start to finish!
I was relunctant to put my house on the market as I assumed it would be a lot of hassle but Hetheringtons took care of everything. I will definitely recommend them to my friends....
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Comment on agent fees
They were fair for the service they provide
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Jun 06,2016
Jun 06,2016
4
people found
this helpful
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We originally dealt with Sewell and Gardner- however half way through our tenancy our apartment block was bought by Hetherington's. when we left the flat they emailed me regarding deposit to see if i would authorise the deductions- i replied immediately keen to receive the ...
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Dec 07,2015
Dec 07,2015
0
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Absolutely horrific, they could not have cared less if they tried. They blatantly lied to me not knowing that I was already in direct contact with the owner of the house who confirmed the same. Avoid at all costs. Didn't even have the courtesy to ...
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What agent could do to change your mind?
Cared, return call, not lie and possibly have a clue about selling houses??Attached Filesnbsp;
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Dec 04,2015
Dec 04,2015
1
people found
this helpful
this helpful
I was renting a property in Loughton for 9 years. The tentancy ended on 31/10/15. I am still waiting for my deposit to be returned even though I was advised that the funds would be in my account today. 04/12/15. The person dealing with this has no idea ...
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Sep 28,2015
Sep 28,2015
1
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My pregnant wife and I moved in over 6 weeks ago and there is still mould in the property, still a leaking tap and broken hot water tap in the kitchen, and the shower cold tap doesnt work.
We've tried so many times to get these ...
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Aug 13,2015
Aug 13,2015
0
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Hi Nick,
I hope you are well. I just wanted to put on record my thanks to you and your team for the professional and courteous way you managed the sale of our property. Despite some of the challenges we faced you were always on ...
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May 08,2015
May 08,2015
2
people found
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Avoid at all costs! Hetherington's made me assurances and did not keep to their word, lying to cover their inadequacies. They were the sole agents marketing my property for 3 months and I received a low number of unsuitable offers. Interest was slow initially as THEY ...
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What agent could do to change your mind?
Communicated better Delivered on promises they makeAttached Filesnbsp;
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Jan 21,2015
Jan 21,2015
3
people found
this helpful
this helpful
At first they seemed very professional. Smooth move into a rented property. Only later we realised our mistake.
Be very careful when using them, the maintenance manager Harriet has no clue about managing property. She lied to me to cover her back.
They had recent ...
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Dec 08,2014
Dec 08,2014
2
people found
this helpful
this helpful
Absolutely appalling service. They have no idea what they are doing. Please, please, please avoid them. They are failing to uphold their contractual obligations, don't check the property when they should and when they do. They do no action whatsoever. Their latest muck up is ...
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Oct 28,2014
Oct 28,2014
3
people found
this helpful
this helpful
This agency is poor. They have no idea on renting, no communication with the customers,
not answering the phone,not to answer on emails completely lack of respect
We were with Hetheringtons over few years they cannot even arrange a plumber to fix a leaking ...
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Oct 17,2014
Oct 17,2014
0
people found
this helpful
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The experience with Hetheringtons was great from start to finish. Mark Summers showed us the house initially. He was incredibly helpful and courteous. Tom Kingston took over the process from there and we could not have asked for a better person to deal with. He ...
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Aug 29,2014
Aug 29,2014
2
people found
this helpful
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The most awful estate agents I have ever encountered. They don't pick up the phone, left us without heating for 3 months in winters, are downright rude on the phone, ignore your calls and don't respond to emails or messages... I could go on and on.
...
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Comment on agent fees
Way too high, in retrospect I realised they are much higher than other agents in the area
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Jul 29,2014
Jul 29,2014
0
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The agent delivered on all of their promises. Within a week of having my property on the market numerous viewing had taken place. I was fully kept up to date through the entire process and the agent achieved the purchase price that we aspired too....
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Jul 25,2014
Jul 25,2014
0
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I don't think I'm exaggerating in saying that i don't think this deal would have happened if it wasn't for Tom's drive, determination and persistence. When it appeared dead in the water he kept us interested with other properties and kept our hopes up which ...
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Jul 24,2014
Jul 24,2014
1
people found
this helpful
this helpful
They can talk the talk but
Communication was/is poor - my advice is to follow up each call in writing
Administration - requests needed to be be repeated
Tenant ended up contacting me directly due to the above....
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Jul 23,2014
Jul 23,2014
0
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We cannot reccomend Hetheringtons highly enough for helping us push through our sale & also assisting the best they could with our purchase.
In discussions with Mark Summers he stated that he was just doing his job, but we genuinely believe that he went way above ...
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Comment on agent fees
Feel we could have got fee's slightly lower for sole agency but I was happy with the non pushy attitude & presentation of agent, so choose to proceed.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
