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Heritage is an independent estate agency in the South Birmingham area.
 
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Properties for sale
Properties for rent
Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
Heritage were fantastic in all areas securing a sale. Richard was great in the first meeting and valuation, his photos of the property were impressive. Both Rachel and Vanessa were prompt in responding to emails and phone calls, always friendly and efficient, giving timely advice to me as seller. Would recommend to anyone!...
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Comment on agent fees
As advertised!
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Aug 25,2015
Minithumbup
By:
Aug 25,2015
2 people found
this helpful
Selling through Heritage has been the most positive experience I have ever had of an estate agency. Due to the nature of the property, selling the house was not straightforward. However Heritage delivered throughout, calmly, patiently and thoughtfully. The asking and selling price reflected the market accurately. The marketing and accompanied viewings were excellent ; and Heritage secured the interest of a number of prospective buyers. The...
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Jan 27,2013
Minithumbdown
By:
Jan 27,2013
1 people found
this helpful
Renting through Heritage was a dreadful experience for us as customers. We received very bad customer service on more than one occasion from them. When we reported faults with the property they were not followed up. The property was rented without smoke alarms and when we brought this to their attention we were asked to fit them ourselves. Our honestly was questioned on more than one occasion, and generally we feel that we were treated in a poor, patronising and condescending manner. As a landla...
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What agent could do to change your mind?
They should have treated us, as paying customers, in a fair and professional manner. I can honestly say that I have never experienced such poor service from any company that I have ever dealt with.
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By: Andrew Bryant
Oct 03, 2013
View all comments (1)
Hello Anna, thank you for taking the time to post a review about Heritage Estate Agency. We are sorry to hear that you were not satisfied with the service that you received. Heritage takes pride in going above and beyond for both landlords and tenants as I am sure you will recall from when you were house hunting and viewing properties. Customer service and safety issues are of paramount importance to us. As an agent it is our job to act as a landlordÒ€ℒs representative and liase between....
Oct 04,2011
Minithumbdown
By:
Oct 04,2011
5 people found
this helpful
I used Heritage to let and manage my property. However, when the tenants stopped paying rent they seemed unaware of this and when I rang up Herigate, I was asked 'What do you want me to do about it?' They were really aggressive with me and totally unhelpful. This was their attitude throughout the rental. Needless to say when I sold the property I chose another agent. Very unprofessional....
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Jun 23,2008
Minithumbdown
By:
Jun 23,2008
4 people found
this helpful
Re: Heritage - Kings Heath Actually, the family decided to withdraw as soon as possible after much time-wasting and showing the house only to property developers. (It is a good standard terrace - admittedly with "old lady" tastes in decoration - and in highly desirable street/area - and it belonged to my Mum who was then in hospital). Very upsettingly, they ignored my request not to contact my brother any more by letter or phone. I had explained to the agent who was my contact that my brothe...
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Agent Fees

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Last updated at 2:34 PM 25/08/2016 by Charlotte Brotherhood

Complaints Procedure

No procedure set.
Last updated at 2:34 PM 25/08/2016 by Charlotte Brotherhood

Awards won by Heritage Estate Agency (Birmingham)

Individual Branch Awards

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Kings Heath
91 High Street, Birmingham B14 7BH
(4)
Office 2
1001 Alcester Road South , Birmingham B14 5JA
(0)

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