Hera Management Services

If I could award zero stars I would. This organisation is sloppy and unprofessional. They have no 'lessons learnt' culture meaning the same mistakes are repeated over and over again. Service charges increase every year with diminished returns in terms of service delivery. They care ... Read Full Review

Absolutely the worst company I’ve ever dealt with. Nothing but problems for 9 ... Read Full Review

Hera Management Services haven't paid the British Gas Bills for over a year in our apartment block. The latest bill was threatening debt collectors. I am worried about the repercussions of this but Hera are ignoring e-mails from myself and other worried residents. Avoid at all ... Read Full Review

Hera have been our management company for the last 5 years. They have taken our money without living up to their contractual duties. They stone wall you. Try to put the blame on everyone else, promise to deal with problems & do nothing. They refuse to rectify their mistakes.They are ... Read Full Review

This company needs to be taken to court by all the residents that pay them for services they don’t do. We should all get together and employ a ... Read Full Review

Only gave one star because I cannot give zero (or minus stars) Hera are a group of money obsessed buffoons who I wouldn’t trust to maintain a Wendy house never mind a block of apartments. Been having problems with the outside drains for months and every plumber I have called (at my ... Read Full Review

Hera were so efficient and customer focused throughout my business with them. They kept me informed and up to date with each step of the process and responded to my every query. I would very much happily used them again for my referencing needs. Highly ... Read Full Review

They are looking only after money. If would be possible to give it to them -10 STARS I will be very happy. Very very poor customer services. I don't have words to describe that ... Read Full Review

0 (Zero) Star. Stay away from them. They are a bunch of incompetent people. I don't know how this company is still surviving? They can't get small things done. Our apartment lift is broken from a long time and it breaks regularly, even after several requests they can't get it working ... Read Full Review

It's astonishing that this company is still running. Their parent company, Swan New Homes, builds the properties then assigns Hera to manage them. Swan bailed Hera out for half a million pounds last year, so i guess it's not just our money they're terrible with; it's their own. ... Read Full Review

If I could go back I would have just found another property. If you're reading this and wondering whether to go ahead with these people I strongly suggest looking ... Read Full Review

I live in a block managed by Hera Management Services and built by Swan. It is not secure because the car park shutters are often out of order, because the doors from the car park into the building are fitted the wrong way round (everyone can get in, but to get out one needs a fob - this is also a ... Read Full Review

Hera Management is a pathetic excuse for a management services firm; a company which perfectly encapsulates a complete failing of and disregard for corporate governance combined with a breathtakingly incompetent staff. They have continually ignored reasonable requests from residents on issues of ... Read Full Review

Could not be worse. Don't care about residents safety. Drug deals on the roof, access into block by anyone, doors broken and fitted the wrong way round so you press a button to enter and need a fob to exit!!!!! Absolute sick joke. Try to tell residents the broken doors which allow access to drug ... Read Full Review

I bought my home two years ago from Swan and was very excited to move in. Little did I know that Hera was going to completely neglect its responsibilities of providing paying residents with safe and secure properties. They are rude, unprofessional, never provide straight answers to questions and ... Read Full Review

Avoid. Avoid. Avoid. Avoid. Hera Management Services Limited care only about getting paid. They do not care about residents, they do not care about safety, they do not care about providing the service they agreed to or promise. We have issues with security, we have issue with damaged ... Read Full Review

I would like to give you my experience of how the Hera Management and EnerG Switch have treated me in my experience of getting the heat interface unit of my flat repaired. I live in one of the flats in Streamlight Tower in Tower Hamlets and I want to you know what happened what I asked Hera to ... Read Full Review